Wifi troubleshooting - Touch Diamond, MDA Compact IV General

Hi everyone.
I have a question concerning the Wifi.
Although I can connect to my Wifi router, I can't go on internet using Opera.
Is there a special option to activate ? Because I tried almost everything on the phone but nothing works.
Thanks for your help.
I changed my rom (unfortunatly, I don't know which one I have, a friend did it for me) but I don't think it matters since I can connect to my router.

romaik said:
Hi everyone.
I have a question concerning the Wifi.
Although I can connect to my Wifi router, I can't go on internet using Opera.
Is there a special option to activate ? Because I tried almost everything on the phone but nothing works.
Thanks for your help.
I changed my rom (unfortunatly, I don't know which one I have, a friend did it for me) but I don't think it matters since I can connect to my router.
Click to expand...
Click to collapse
Wifi, try this: Settings->Connections->wlan->powermode: turn it to best performance
How to know which rom you have: At the bootscreen the bottom text OR Settings->System->Device Information: ExtRom version: **

If you are sure WiFi is working (for example you could try to connect your PC with Total Commander) check:
Settings -> Connections -> Connections -> Advanced -> Select Networks -> Programs that automatically connect to the Internet should connect using:
I have: "My work network" here and Opera utilizes this connection with no problems.
Good luck.

Related

WI-FI Problems

Hi everyone,
I heard about this forum and hope you can help me to overcome my wi-fi issues.
I have TYTN II with WM6.0.
I have unsecure wireless connection at home and secure access point connection with certificate at work. For both of these networks, i can see the available network when i click wi-fi and when i click the available network and click connect, connecting appears on the screen and then it become available or unavailable instead of connected. However, i could connect a few times but the connection had gone in a fes minutes.
I tried to connect same AP's with my labtop, and i did.
Do you have any idea about my device's issues ?
Help me pls.
Thanks in advance.
Hi and welcome to the forum.
The first thing to try is this:
Start up your Communication Manager application
Tap on Settings > Wireless LAN
On the settings page, tap on the 'Power Mode' tab and make sure that the slider is all the way to the left ('Best Performance').
Close the settings page
Close Communication Manager
Try connecting again.
This worked for me!
Good luck.
http://forum.xda-developers.com/showthread.php?t=350206&highlight=cisco
it was about cisco WLSE! lucky me, i realized this post and fixed it on WLSE..
thanks anyway.

Please Please Please someone respond to wifi connection problems

hello all..ive posted several threads about this..even saw other people having the same problem..
connects to wifi route fine..i have mac address ip..etc says its connected..but thats it..cant do anything else with it..cant connect to internet at all
used the same settings i have with other wm6 unit..it works fine on that..but not my diamond
why why why !!!!!!!
had this damn fone for about 4 months now still cant get it to connect !!!
had wm fones since they first came out...never have i had this problem before
What about DNS??
plasticplanet said:
hello all..ive posted several threads about this..even saw other people having the same problem..
connects to wifi route fine..i have mac address ip..etc says its connected..but thats it..cant do anything else with it..cant connect to internet at all
used the same settings i have with other wm6 unit..it works fine on that..but not my diamond
why why why !!!!!!!
had this damn fone for about 4 months now still cant get it to connect !!!
had wm fones since they first came out...never have i had this problem before
Click to expand...
Click to collapse
If there are other treads about this subject, you should respond in those threads rather that cluttering up this forum.
ref clutter
jmermel said:
If there are other treads about this subject, you should respond in those threads rather that cluttering up this forum.
Click to expand...
Click to collapse
i would but seems like no one has bothered to help out in other threads either
are you sure that you are using the "right" encryption? perhaps you have wpa2
(tkip or aes) and the device checks only wpa? or you enter the wrong password in
wep, then the connection looks like it is established, but you can do nothing with it!
just a thought...
yep
TML1504 said:
are you sure that you are using the "right" encryption? perhaps you have wpa2
(tkip or aes) and the device checks only wpa? or you enter the wrong password in
wep, then the connection looks like it is established, but you can do nothing with it!
just a thought...
Click to expand...
Click to collapse
hello...yep..everything is entered correctly..as i say ive been setting them up for years..this one connects fine..have all the boxes ticked but cant actually use the internet..works fine on all my other wm units
Stupid question tbh but I see this sort of thing every day nearly..
Your subnet is the same as the router yes? Does dhcp allocate one out to you or have u got a static ip on the phone?
Despite being connected to the wifi access without being on the same network you will not gain net access.
Who is your carrier for cell service? If you're on AT&T, and you've run an auto-setup CAB file for your cellular network settings, then you may need to double check your connection and proxy settings. Usually the solution is to select the correct network connection and NOT try to use your carriers proxy when you're connected via Wifi.
If you ARE on AT&T, then do this... Go to Start > Settings > Connections tab > Connections > Advanced tab > Select Networks button. Set both drop down entries to MEdiaNet... for most this will have NO adverse impact (assumes you have a data plan too). OK to save selections.
Now go back to those MEdiaNet drop down selections. Edit either one of them. Go to the Proxy Setting tab. Uncheck the second box indicating this network connection uses a proxy. OK the settings... enjoy non-proxied Internet freedom via Wifi.
If you're not on AT&T, maybe the same proxy issue could be present. But I couldn't help you with your settings. Hope this helps.
ref
hotmail said:
Who is your carrier for cell service? If you're on AT&T, and you've run an auto-setup CAB file for your cellular network settings, then you may need to double check your connection and proxy settings. Usually the solution is to select the correct network connection and NOT try to use your carriers proxy when you're connected via Wifi.
If you ARE on AT&T, then do this... Go to Start > Settings > Connections tab > Connections > Advanced tab > Select Networks button. Set both drop down entries to MEdiaNet... for most this will have NO adverse impact (assumes you have a data plan too). OK to save selections.
Now go back to those MEdiaNet drop down selections. Edit either one of them. Go to the Proxy Setting tab. Uncheck the second box indicating this network connection uses a proxy. OK the settings... enjoy non-proxied Internet freedom via Wifi.
If you're not on AT&T, maybe the same proxy issue could be present. But I couldn't help you with your settings. Hope this helps.
Click to expand...
Click to collapse
hey..thank you for having little think about it..but im in the uk..t-mobile and those settings having nothing to do really with connecting to my wifi at home..except tell my phone it can..which i did..
all the settings are correct...exactly the same settings im using on other wm devices but when they say its connected i can actually do something..rather than on the diamond where it says its connected but doesnt allow me
ive set the phone up identical to another wm6 phone in every way..that connects fine and i can use my wifi ..this phone i cant
Have you tried connecting to a different wifi router, a friend or whatever?
If you can connect there, then that narrows down the problem to your settings, or your router, or the router setup
Do you know anyone else with a Diamond that could try to see if they could connect to your router?
If they can connect but you can't then you could take a look at their connections. Or it could mean a faulty device. If they can't connect either, then this will give you some clues.
I'm assuming that you've deleted the connection and reformed it. Did you choose work or the internet? Have you tried changing that.
Have you tried changing the Authentication to Shared?
Each time you make a change you need to let it 'set' for a few seconds and then reboot.
Can you connect to the internet via Activesync pass-through?
Sorry, that's all I can think of at the moment. If something else occurs to me I'll post back.
Hi.. I'm not sure if this will help or if you already have tried it.
But I had the same problem and the solution was this:
Pres start -> Settings -> Connection -> Wireless Lan -> power mode
Now use best settings, instead of battery save. ( Im not sure if the translation is 100% right. Translated from danish Diamond)
At the start I couldn't load any pages with Wi-fi, though there was no problem with the connection from the router. But now it works like a charm
hey
marisa4755 said:
Have you tried connecting to a different wifi router, a friend or whatever?
If you can connect there, then that narrows down the problem to your settings, or your router, or the router setup
Do you know anyone else with a Diamond that could try to see if they could connect to your router?
If they can connect but you can't then you could take a look at their connections. Or it could mean a faulty device. If they can't connect either, then this will give you some clues.
I'm assuming that you've deleted the connection and reformed it. Did you choose work or the internet? Have you tried changing that.
Have you tried changing the Authentication to Shared?
Each time you make a change you need to let it 'set' for a few seconds and then reboot.
Can you connect to the internet via Activesync pass-through?
Sorry, that's all I can think of at the moment. If something else occurs to me I'll post back.
Click to expand...
Click to collapse
i have tried all except find someone else with a diamond..activesync connects fine and can connect when in sync..as ive said before i have another wm6 device..connects exactly the same way and works fine..this just wont..well connects but doesnt allow me to go any further
yahoooooo or wifiiiiiiiiiiiiiiiiiiiiiiii
BottchDK said:
Hi.. I'm not sure if this will help or if you already have tried it.
But I had the same problem and the solution was this:
Pres start -> Settings -> Connection -> Wireless Lan -> power mode
Now use best settings, instead of battery save. ( Im not sure if the translation is 100% right. Translated from danish Diamond)
At the start I couldn't load any pages with Wi-fi, though there was no problem with the connection from the router. But now it works like a charm
Click to expand...
Click to collapse
well thank you guys very very much...ive used a combination of BottchDK and marisa4755
i removed my wifi connection and forced it to connect from default again..entered my passkey..wacked the old wifi on full power and NOW HAVE WIFI
it does seem devilishly slow though..but think ive read that on some thread before..think will have a looksy about that...
MANY MANY thanks again
Excellent news!
oh no it wasnt actually wifi !!!!!
marisa4755 said:
Excellent news!
Click to expand...
Click to collapse
hey all..sorry but the problem still exists !!!
cant connect..looking at lan settings..
status - Associated to network
it shows connected but status only associated..please tell me when the smeg is going on with this darn diamond before i through it against the wall !!!
This was the solution for me
I have had the same problem Imy phone even should be picked up by the repair centre then as a last try someone gave me the idea to change the leaver at wireless lan/energymodus to the left (best conection) and whala, I have tried it later whit my phone almost on the wirelesspoint to set it to best batterymode but not even at the middle it would do anything, it says conected but no data is comming to the phone, just when the leaver is at his almost left it will work.
Good luck.
Willem
-Have you tried a hard reset? (Data will get lost! Backup first)
-Mac filter activated on the router?
yep tried all
Mr.Eliot said:
-Have you tried a hard reset? (Data will get lost! Backup first)
-Mac filter activated on the router?
Click to expand...
Click to collapse
hello again..yes tried hard reset..have the power set to max..clicked my heals together 3 times also !!!
never in my life have i had such i problem..must have had dozen wm based phones which none of them i had this problem..still have wm2003 unit..wm5 and 6 unit all of which will connect just fine..i dont have the mac filter setup on my router
(
-Have you analyzed your router's log already?
-What is set under Start => Settings => Connections => Connections => Advanced => Choose Networks (translated it, not sure about the exact words)?
-Data connections via UMTS or GPRS do work?
-Go and try another router of a friend or internetcafe.
ive checked
Mr.Eliot said:
-Have you analyzed your router's log already?
-What is set under Start => Settings => Connections => Connections => Advanced => Choose Networks (translated it, not sure about the exact words)?
-Data connections via UMTS or GPRS do work?
-Go and try another router of a friend or internetcafe.
Click to expand...
Click to collapse
yep gprs works fine..looking in the wifi i have all the mac address ip speeds blah blah you could ever wish wish for..just as you would expect if it was connected..which it says it it..but only associated lol

3G/GPRS instead of Wifi/Wlan

Hello,
I have an problem. When i'm connected to Wifi and launch Opera, weather update or anything else which uses internet. The diamond makes connection with the 3G/GPRS network. The wifi is being ignored or something.
I thougt that i had seen this problem before on this forum, but i searched and can't find it anymore.
Does anybody know an solution or knows where i can find one?
Grtz
You can set network priority up somewhere, i'd be of more help but i don't remember where this is in settings
I have also been looking for a solution to set network priority as wlan first but cant find where to..
ident
I've been reading this site a fair old bit recently! First time i've been influenced to post though. I'd also love a solution to this. Does anyone know how to change priority settings? I swear i'd turned GPRS off, but whenever I check the weather or internet, it connects, sometimes even when I have a wi-fi connection active.
I wish to only use my Diamond with the wi-fi, don't want to get raped on the data charges. Any help would be greatly appreciated Thanks.
Hesky87 said:
I've been reading this site a fair old bit recently! First time i've been influenced to post though. I'd also love a solution to this. Does anyone know how to change priority settings? I swear i'd turned GPRS off, but whenever I check the weather or internet, it connects, sometimes even when I have a wi-fi connection active.
I wish to only use my Diamond with the wi-fi, don't want to get raped on the data charges. Any help would be greatly appreciated Thanks.
Click to expand...
Click to collapse
That's the exact issue i have! Its bloody anoying!
how about using NoData or from Advance configuration utilities in comm manager actually disabling all other connections ? i've been confronted with the same problem many times and rather use the available Wi-Fi over the mobile internet connections, so that helped me
That's not good enough for me. I have a databundle so when i'm not at home i wanna use that internet. But when i'm at home i want wifi!
I think i found the problem. When you make a connection with a wifi network you can choose between "internet" and "work". When you choose internet there's nothing wrong. When you choose work it doesn't make some kind of internet connection so programs fall back to the gprs.
I'm having the same problems. I'm having a data subscription so don't want to disable it in total. What I tried was go to wifi settings --> network adapters. Selected internet from the drop down box on top (work was default for me). But Opera still connects through 3G or G. What settings did you change exactly Rik_X?
The settings that i changed is when you make a new wifi connection it asks if you want to connect as 'internet' or 'work'. You have to choose work.
With wifi networks allready configured you have to do the following:
Go to comm manager --> turn on WLAN and let it connect to the network --> then push settings --> Wireless LAN. Then go to Networkcards (in dutch its netwerkkaarten) (its under the SSID)
Then click on the connected network and change work into internet. Accept the setting and with a reconnect its works (for me)
Good luck
Rik_X said:
The settings that i changed is when you make a new wifi connection it asks if you want to connect as 'internet' or 'work'. You have to choose work.
With wifi networks allready configured you have to do the following:
Go to comm manager --> turn on WLAN and let it connect to the network --> then push settings --> Wireless LAN. Then go to Networkcards (in dutch its netwerkkaarten) (its under the SSID)
Then click on the connected network and change work into internet. Accept the setting and with a reconnect its works (for me)
Good luck
Click to expand...
Click to collapse
Dank je! This worked for me.
Moderators are working with the same

upgrade wm6.1 , no more internet wifi

Hello,
I updated to wm6.1 + last radio official ROM's. No problem so far.
Today I am trying for hours to connect via my wifi home network to the internet : hopelessly !
The wifi icon shows ok, phone is connected to the network but internet does not work : either explorer or opera...
I have tried to change to 802.g only, made a connection from scratch, reset the phone etc... no luck.
I have read about same issues on the forum but haven't found any solution.
Any idea ?
thanks,
dany123
HAve you changed the power management settings to best performance?
ChumleyEX said:
HAve you changed the power management settings to best performance?
Click to expand...
Click to collapse
Indeed, I did that as well.
All other means of connection to internet are ok : activesync, gprs work fine.
dany123
Try with another radio firmware
Check that you have not set a proxy on the connection settings
It the ROM is AT&T-based, check that there's no hidden proxy (seach removehiddenproxy in this forum)
thanks. it works again today. I did change to auto dhcp for ip address and it works.
don't ask me why but yesterday it didn't.
happy I am!
see u
dany123

Internet connection WI-FI vs ActiveSync

Hi ,
I was playing with my Diamond and I have a strange situation ( for me at least) .
Some programs (AppToDate , WeatherWatcher , Windows Messenger ) doesn't get the updates on ActiveSync connection (internet connection seems off for those applications) , but over WI-Fi , yes .
I have check on under USB to PC "Enable advanced network functionality"
Some they work over both (Internet Explorer , Opera.. ).
Probably it's a setup thing , but I cannot figure out what.
Can somebody help me ?
Thanks,
did you enable MMS and internet sharing when you first did the ActivSync setup to the phone? If not, go to Start, then internet sharing, then for PC connection, choose USB. Hope this helps
simonwong1989 said:
did you enable MMS and internet sharing when you first did the ActivSync setup to the phone? If not, go to Start, then internet sharing, then for PC connection, choose USB. Hope this helps
Click to expand...
Click to collapse
Yes , they are both enabled , that's why I don't understand why some applications work with ActiveSync and others not. Actually all work with WIFI , but some doesn't with ActiveSync !?
Hi ,
I found the problem , but now I have another issue/question.
Under Settings> Connections > Advanced > Select Networks , I choose "My work Network " for "Programs that automatically connect to internet..."
It seems that all programs work when the USB is connected to PC.
Now the question is : Is the intenet comming through PC or is using the 3G ?
How could I check/see that ?
Thanks,
to be on the safe side, i would disable phone in comm. mang and then you will know it will be uusing the internet. If not, this may not work, turn your speakers on, if you heard sounds coming out of your speakers when your connected, then you are using 3G. it depends on your speakers if they have any interference. for me it does so i know when it is using 3G or not but I disable phone just to be safe.
I did turn off the phone connection and I got internet for my applications with ActiveSync.
It seems to be Ok now. I hope when they are both enabled (3G and ActiveSync connected) the ActiveSync is prioritized over 3G.
Thanks,

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