Diamond 2 Service Question AT&T - US - Touch Diamond2, Pure Q&A, Help & Troubleshooting

I bought a Diamond 2 on sunday and received it today. I was able to get the phone active on my 3G sim card from my old motorola l6 phone but my service still shows a big E (to the left of the signal strength) and a little e (on top of the signal strength). I am assuming this is the Edge network, right? Is there a way for me to get on the 3G network? Or does this phone not support the At&t 3g bands?
My connection settings for Band are set to auto. I also have the "advanced network" setting set to Enable HSDPA/HSUPA and in my settings-->advanced--select my "modem type" is set to GPRS,3G under the connection of My ISP. Is there another access point url I should have in other than cingular.wap??
any input is appreciated.
Thanks.

no AT&T 3G for us sadly unless they make a specific AT&T branded TD2.
Though this is one of those times that I would be happy to be proven wrong.

shadowline said:
no AT&T 3G for us sadly unless they make a specific AT&T branded TD2.
Though this is one of those times that I would be happy to be proven wrong.
Click to expand...
Click to collapse
Thanks for the response... Maybe we'll get lucky and be able to access 3G it in the future...

Don't get too excited, there is no way of implementing North American 3G data on unbranded TD2 phones since its an hardware issue, not software.

Related

Kaiser keeps switching from 3G to Edge

A friend of mine just purchased the Kaiser to be used on the at&t network. He lives in a 3G area in the USA and for some reason, his phone will not hold the 3G connection. It wants to switch to Edge. Is there a manual setting to stop this from happening or a new utility to enable/disable certain connection. Is this normal for 3G to do this. Any information I can pass on would be greatful.
Thanks
I think it's an indication that 2G is stronger than 3G in your area. My Kaiser always hold 3G connection all the time where I live. You can "manually" force 3G. Here is one the many ways to do it: on Windows Start menu, go to "Setting" then "Phone" (on the "Personal" tab), click "Band" tab, then use "WCDMA" for network type selection (default is "Auto")
Thanks for the help. I'll pass it on.
While the Kaiser is my first ppc type phone and I cannot claim to be expert I do think that this is a normal reaction of the phone to what networks are available.
I live in San Jose Ca. and must, perchance, move up and down the peninsula in the normal course of work and life.
I see my Kaiser switching from Edge to 3G to unnamed all up and down the peninsula. It is best for 3G in the cities and worse up in the hills -as one might expect. I also get the best 3G connections in the evenings and night vs. the daytime when, I assume, more 3G users are taking up bandwidth.
It is unfortunate that where I live is an Edge (during the daytime) area though I am paying for the 3G data plan.
3G issues with the TyTnII
Hello all:
I post on the AT&T HTC forumn and had this thread sent to me by another poster there.
I also have a TyTnII newly aquired from MobilePlanet on Weds. I am having the same issues with 3G. It briefly flashed the G icon on boot up then switches to Edge with all 5 bars. I've tried the manual mode fix, no luck. The wcdma gets no signal and the gsm goes back up to 5 bars same as auto.
Then theres the inability to register my serial # on HTC's EU site. Says SN is invalid... MP has had several reports of EU devices doing this.
I'm in the US, NorthEast NJ area. And in the middle of a known 3G area.
Bill
Can anyone help Bill out? How many of you CAN use 3G on the USA at&t network without a problem? He's trying to see if it's a setting issue or a phone issue. I'm not in a 3G area so I can't help him here.
Thanks
wise87 said:
Can anyone help Bill out? How many of you CAN use 3G on the USA at&t network without a problem? He's trying to see if it's a setting issue or a phone issue. I'm not in a 3G area so I can't help him here.
Thanks
Click to expand...
Click to collapse
I get a 3g signal when I go into Philly (I live about 45 minutes outside the city) It holds it just fine as well. Is it possible you just have weak 3g coverage where you are? I actually shut off the 3g on my phone as I have no 3g coverage at work or at home and the 3g connection discharges the battery in a hury.
I'm on AT&T as well.
Oh - BTW - I also can't register my phone with the eClub either. I sent an Email to the HTC Webmaster but have not had any reply in 3 days. I'm not too confident in HTC's support.

Can’t change network and roam with Att tilt

Hi,
I have an Att tilt (stock) and at work I loose phone signal.
I had a similar issue with my sprint phone and phone service. When the setting for “roaming or sprint network” was set to “automatic” I would loose signal all the time. Instead for the phone locking into the roaming stronger signal (Alltel) would try to lock into the sprint weak signal all day (going in and out resulting in lost calls). When I had that setting to “roaming only” it would lock into alltell (the stronger signal) with 5 bars.
On the tilt when I go to phone/settings/network the only option is “find network” and that option looks for att and not anything else. Is there a way to force my att tilt to roam only and therefore lock to the alltel network (very strong signal)? Or expose all the available networks and choose which one I want to lock in?
Thanks for all the help, this is a great forum
cannot locate different networks
im having the same problem. phone has bad at&t signal. I cannot locate a diferent network.
Forcing roaming with tilt
I guess the question is…Is there a way to force roaming only in a stock att tilt?
Thanks,
Bump
Anyone?
Thanks for the help
Bump again....I want to know the same thing. I have free roaming, but I can't get it to roam.
PRL file
Bump
Does the phrase “PRL file” provide any help?
Is this an editable file that can solve the issue?
Thanks
jreed012 said:
Bump again....I want to know the same thing. I have free roaming, but I can't get it to roam.
Click to expand...
Click to collapse
I'd like manual n etwork selection as well, but you may be roaming and not know it. AT&T sets up all their phones so it looks like you are on your native network, even when you're not. I had bypassed this and enabled manual network search on all my Motorola phones, I'd like to do the same here with my Tilt.
-Jay
i suggest setting the band in settings/phone to wcdma. Try it.
SH4YD33 said:
i suggest setting the band in settings/phone to wcdma. Try it.
Click to expand...
Click to collapse
I don't have that setting. AT&T removed it. In 3G mode the field test doesn't do much. In GSM mode it seems to work well.
-Jay
SH4YD33 said:
i suggest setting the band in settings/phone to wcdma. Try it.
Click to expand...
Click to collapse
The stock HTC ROM allows this, but it didn't seem to do anything. I know because the ATT HSDPA network is available at my house (barely), and when I lose it it switches to a full signal Edge.
But! If I switch to GSM it seems to lock to the much better Edge signal at my house instead of the HSDPA. That works for me, but will it limit my signal elsewhere?
I had the same problem....the network found was AT&T all the time and no signal, so I place the Sim in a friends Nokia with manual network selection and choose T-MOBILE, place it back in my tilt...problem solved !!
Note: I'm an international user, only use roaming when in USA. But this may help you guys !

Diamond on Rogers 3G Network in Canada

Any one else here using the HTC Diamond on Rogers network here in Canada?
I just purchased my Diamond a few days ago to replace my HTC 3600P. My 3600P connected to Rogers 3G network perfectly fine and I was able to get broadband speeds.
Now, with the Diamond I can only get GPRS (G icon on the phone) and Edge (E icon on the phone).
I am not sure if this had anything to do with it, but unlike the 3600P, when first setting up the Diamond it ask if I wanted the phone to auto detect the network and auto configure the phone. I selected yes.
In the phone settings under network tab, the network selection is set to Automatic. Under the Band tab, both select your network type and select your GSM/UMTS band is set to auto.
is my phone setup correctly, or is it that the Diamond doesn't work with Rogers 3G network only GPRS/EDGE? If this is the case now, could a ROM update fix this?
I really need broadband speeds on my work and am seriously considering returning the phone, as I specially asked the store I purchased it from here in Toronto if it would work on Rogers 3G network like my HTC 3600P and they said yes.
Current Diamond models (EU and Asia) do NOT support North American 3G bands. There was some talk from Rogers that the 900MHz band would be support but for now GPRS is as fast as you will get with your Diamond.
Just to add confirmation to what NikoL has said.
No 3G with the Diamond on Rogers.
Thanks for the feedback! Much appreciated!
My question now is will my ASIAN/UK diamond ever work on Roger's 3G network? If yes, any idea how long this will take?
I really need broadband speed on my mobile phone for work. I still have my HTC 3600P which works fine on the Rogers 3G.
I am trying to justify keeping the phone or returning it.
Worth holding on to?
SkankAgent said:
Thanks for the feedback! Much appreciated!
My question now is will my ASIAN/UK diamond ever work on Roger's 3G network? If yes, any idea how long this will take?
I really need broadband speed on my mobile phone for work. I still have my HTC 3600P which works fine on the Rogers 3G.
I am trying to justify keeping the phone or returning it.
Worth holding on to?
Click to expand...
Click to collapse
To be honest buddy, it all depends on Rogers if they support that band that your missing. If they arent going to enable it on their network then you will never get 3G on the Diamond that you have now. So its a 50-50 chance they may or may not...probably better off asking them if you ring them. Im sure they will tell you if they have any intentions of enabling that band on their network.
Now if it was me, id return it and wait for the North American version which should be released next month hopefully. But this is me personally...im in the UK and i couldnt live without 3G myself...blazing fast on my nokia n95 8gb which i sold and at the moment im having to make do with GPRS because my nokia 8600 luna only does GPRS.
SkankAgent said:
Thanks for the feedback! Much appreciated!
My question now is will my ASIAN/UK diamond ever work on Roger's 3G network? If yes, any idea how long this will take?
I really need broadband speed on my mobile phone for work. I still have my HTC 3600P which works fine on the Rogers 3G.
I am trying to justify keeping the phone or returning it.
Worth holding on to?
Click to expand...
Click to collapse
What are you doing that requires 3g?
Edge and GPRS don't imped stuff like email sync, syncml, or minor web browsing.
If you need to use remote access like RPD or UVNC then sell the phone. Roger's isn't about to turn on 900mhz as that requires changing the match on existing infrastructure. It makes far more sense for them to push toward LTE tech rather then waste it on whats going out.
citats said:
What are you doing that requires 3g?
Edge and GPRS don't imped stuff like email sync, syncml, or minor web browsing.
If you need to use remote access like RPD or UVNC then sell the phone. Roger's isn't about to turn on 900mhz as that requires changing the match on existing infrastructure. It makes far more sense for them to push toward LTE tech rather then waste it on whats going out.
Click to expand...
Click to collapse
I work in the streaming media industry, hence I definately require broadband on my mobile phone/device.
For now, I guess I will keep using my HTC P3600 which works perfectly fine on Rogers 3G and hope that the north amercian version of the Diamond will support Rogers 3G or on the tail end, that a ROM update for the Asian verision will 'turn on' the required freq to support Roger's 3G.
SkankAgent said:
I work in the streaming media industry, hence I definately require broadband on my mobile phone/device.
For now, I guess I will keep using my HTC P3600 which works perfectly fine on Rogers 3G and hope that the north amercian version of the Diamond will support Rogers 3G or on the tail end, that a ROM update for the Asian verision will 'turn on' the required freq to support Roger's 3G.
Click to expand...
Click to collapse
I would imagine the N American version of the Diamond would support 3G in Canada...as for a rom update to enable the asian version that you have now to use 3G??..i doubt it very much as its a hardware issue. The diamond you have is missing that 3G attenna.
Spawn12 said:
I would imagine the N American version of the Diamond would support 3G in Canada...as for a rom update to enable the asian version that you have now to use 3G??..i doubt it very much as its a hardware issue. The diamond you have is missing that 3G attenna.
Click to expand...
Click to collapse
You are correct about the ROM update. I called HTC Canada and confirmed this with their support department. I guess, I'll be putting my Diamond up for sale on ebay (as my local dealer refuses to take back the phone - last time I'll ever purchase from them, as I specifically asked about it working on Rogerrs prior to purchase) and wait for the North Amercian verision.. or see how the new 3G iphone stands up when it is released here on July 11th.

Desperatly need help getting 3G instead of E

Hi guys,
I brought my first xperia from my phone serivce provider, and it always had the "3g" symbol at the top. However, when my xperia broke, I had to buy another one and got one of ebay. Since I brought the new one, my phone always has the 3 on top. I'm currently using the firestorm valkyrie rom which as the htc interface. When I go to the data connections it says an option (3g) "change to gsm mode" and on is selected. Even when I toggle that, it still always has the E symbol. What do I need to do? I know my sim card is cabable of getting the 3g. But this is a real pain because every now and then my phone just doesnt receive service, so I constantly go onto the comm manager and then it seems to just click that there's service and shows 2-3 bars. Then all of a sudden again after a while there'll be no service. So I'm guessing that's because of the E thing. It shouldn't be my current location as I've never experienced this before.
Is there a setting I can go to to get the 3g symbol? Or a patch I might need for the phone?
Please help
Kindest regards.
You need to change while the connection is not active, I believe. Or... you got the Xperia version incompatible with your network... Or... the ROM is buggy, try another.
sorry, I need to change specificially what when the connection is not active? Say you mean, turn off my phone settings and not connect to the network and then adjust something? It is not the rom. and the seller on ebay has stated that it is a 3g phone - many others have brought it as well with no complaints.
3G settings on x1
Hi
For some reason your phone is only camping on the GSM network (G or E indication depending if your carrier provide GPRS or EDGE on the GSM) instead of the 3G network (which you have been using before).
In settings, communications you should be able to set "3G change to automode" to on,
When this is set your network provider will tell your phone to use the 3G as preffered network, but when coverage is not good enough it will drop you back to 2G (which has a better reach due to lower frequency band).
If it does not happen automatically there might be another setting that is wrong,
goto settings, all settings, personal (tab), Phone.. then choose the "band" tab (need to go to the left with the arrows) , then you have the dropdwn lists to set:
select you network type (need to set auto or wcdma to get 3G)
select your GSM/UMTS band (need to set 900+1800 for europe, 1900+850 for us, dont know who is using 2100+800)
once changed the phone will restart the phone part and search for your carrier in the right band.
good luck
Hi,
Thanks for your reply. I had changed the automode to on. But still had the E.
I went to the setings, and band tab, and i had selected:
Select your network type:
(blank)
Select your GSM/UMTS band:
Auto.
I changed the first oen to auto, and as for the last, here in Australia I'm with Tesltra which is 850 UMTS? I think I read online. Anyway it didn't have the option in there, so I went through them all but wouldnt get service at all except for the first: GSM (900+1800)+UMTS(2100+900). and Auto. I think my last experia might have had auto for all of those too. Anyway with those only two options working, I still get the E icon. Even tried setting aeroplane mode on and then off to see if it might register, but it didn't.
sianlee said:
Hi,
I changed the first oen to auto, and as for the last, here in Australia I'm with Tesltra which is 850 UMTS? I think I read online. .
Click to expand...
Click to collapse
I see , Telstra is one of very few networks that use 850 for WCDMA so they might be using a different RADIO ROM than the rest of us
I saw in the thread below that there is a TELSTRA AUSTRALIA (1.03.841.8) R2AA008 version..
http://forum.xda-developers.com/showthread.php?t=477801&highlight=telstra
you probably need to flash that one to get the 3G working on telstra..
3 is using the normal 2100 so you could also try with their SIM just to check that there is nothing wrong with your hardware..
Sorry for the late reply.
I have realised that i'm in an area that doesn't support 3g. however my last xperia phone which I brought from telstra was the x1a, which had the next g network - hence I got the 3g symbol. However I have found that that I have the x1i, which doesn't list that network. I rang up telstra, and they transferred me to the sony erricson call centre, and they said you can try and do an update but it is not gaurenteed to get the next g service. I have already flashed a htc rom and don't particluarly want to change it back, unless i'm certain that I will get the next g service.
With the rom you have provided, do you think it will have the UMTS 850 band on there, and my x1i would be able to connect to it? I would have thought that it would be a hardware preference, not a software. In which case, even if I updated the rom because there is say no "chip" that allows for connecting to that band, it wont connec to it even though I may have selected the 850 UMTS band.
Sorry if that seems all over the place, but yeah... I'm not sure.

Calling to UK o2 customers.....

Hi everyone,
I am trying to find out if anyone in the UK on o2 is able to see "3G" on there notifcation bar at the top?
I have been trying to find out for a while and have recently changed my sim card to a 3G as i have had mine for ages and was still an old 2g one!!!!!!
Since swapping I still only see G all the time while downloading data. Does it actually change to 3G when its available?
My current settings are:
o2 mobile Web Post Pay
APN mobile.o2.co.uk
Username: o2web
Password: password (i think!)
APN Type: Internet
Any help would be great
Regards Jim
Well when I'm inside I get HSPDA, I some times see the 3G logo, not often, but HSDPA is better anyway, when I have a decent signal or it drops to edge, but outside I always get it, It could be due to lack of a decent signal?
Make sure in Mobile Network Settings you have Network mode set to GSM/CDMA (Auto Mode)
My Internet settings are the same as yours
So you actually see a 3G logo then.........humm
I checked my network settings and mine are on auto as well.
Im wondering if there something wrong with my phone????
The only reason I say this is because my m8 is on 3 network and when were next to each other he can pick up a 3G signal and I cant. I find it hard to beileve 3 has better network in my area. Specially I always have a 5 bar signal.
Cheers for replying
Regards Jim
Benson881 said:
So you actually see a 3G logo then.........humm
I checked my network settings and mine are on auto as well.
Im wondering if there something wrong with my phone????
The only reason I say this is because my m8 is on 3 network and when were next to each other he can pick up a 3G signal and I cant. I find it hard to beileve 3 has better network in my area. Specially I always have a 5 bar signal.
Cheers for replying
Regards Jim
Click to expand...
Click to collapse
Have you checked your signal on the o2 post code checker? I wouldnt bash three's signal thinking o2 is better! as 3 network share nearly all 3g sites with tmobile now and have really good coverage so dont use that as a president.
Also best to try your sim in a unlocked/o2 phone in an area that you know gets signal like the o2 shop. Also i didnt think any network needed new sims for 3g apart from orange with the strange usim!
I see both H and 3G.
Yeah i needed a new sim. Got mine about 4 years ago and was told i had an old 2G sim. I didnt know they updated sim cards !!!!!
Ill check the postcode checker on the website and will probably go to the o2 near me. Hopefully Ill pick it near there.
Im not overly bothered about having it where i am, just want to know it works ok.
Regards Jim

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