Database Develop

Called in for a warranty exchange ATT Tilt

My phone connects when I get a call but no voice on either end. The only way to get out of this is to reset my phone. Had to do it so much that Ive called in for an exchange under warranty.
They told me it will be a refurb since that is the only thing they can do. I even tried the Kit box with the battery (which they are replacing since my battery is not holding charge) but they are sending it seperately.
My question is for the exchange, is the refurb any good and did it solve your problems?
Is there anyway I can get them to give me a new phone since mine is less than 6 months old.

I did an exchange because one of the keys on the keyboard was going out. The refurb they sent me had the same problem but worse, so I sent it back for another refurb and I'm happy with that one. Somebody once said that after 3 refurb exchanges they'll send you a new one, but I don't work for AT&T so I can't verify if that's correct.

maxh said:
I did an exchange because one of the keys on the keyboard was going out. The refurb they sent me had the same problem but worse, so I sent it back for another refurb and I'm happy with that one. Somebody once said that after 3 refurb exchanges they'll send you a new one, but I don't work for AT&T so I can't verify if that's correct.
Click to expand...
Click to collapse
Uh huh das right

I did a warranty exchange on my tilt because the miniUsb port cracked. The device they gave me was like new, i actually thought it was new, till about a week later i decided to call and check and they told me most likely its a refurb... honestly i can't tell if it is or if its new.
ALso about your issue, did you recently upgrade to a 6.1 rom and not change the radio? that would cause no sound..

double post :/

fone_fanatic said:
I did a warranty exchange on my tilt because the miniUsb port cracked. The device they gave me was like new, i actually thought it was new, till about a week later i decided to call and check and they told me most likely its a refurb... honestly i can't tell if it is or if its new.
ALso about your issue, did you recently upgrade to a 6.1 rom and not change the radio? that would cause no sound..
Click to expand...
Click to collapse
thanks for the info. I did upgrade to 6.1 via HTC website that I think also updated my radio. I currently have radio #1.65.21.18
Could this be my problem?

that is a wm 6.1 radio, but still, some radios don't work well with some roms, check AllTheWay's Ultimate Radio Thread for more info.

I love peoples reasoning for not deserving a refurb. I've worked at places like Dell and Acer and I just love when people argue. "it was new when I bought it"

ChumleyEX said:
I love peoples reasoning for not deserving a refurb. I've worked at places like Dell and Acer and I just love when people argue. "it was new when I bought it"
Click to expand...
Click to collapse
As someone who has been on the receiving end of several Dell computers, you are correct that this argument doesn't hold water since Dell takes pride in the full reconditioning of it's refurbished units.
However, as someone who needed to exchange 4 Tilts within 2 weeks due to the total lack of quality control on [insert random 3rd party company here]'s part, I understand why some people are hesitant to accept a refurb phone.
When I finally had enough of dealing with the warranty group and called business customer care, the woman on the phone transferred me to someone back in Warranty who told me that AT&T doesn't even handle the refurb business, and the entire process (including QC and shipping) is done by a 3rd party company.

Yes you can be very unlucky with refurbs but the same applies with brand new phones too.

fone_fanatic said:
that is a wm 6.1 radio, but still, some radios don't work well with some roms, check AllTheWay's Ultimate Radio Thread for more info.
Click to expand...
Click to collapse
are u saying that there is a better radio for the stock 6.1 rom than what it comes with?
could this be my issue on the new sound?

NotATreoFan said:
As someone who has been on the receiving end of several Dell computers, you are correct that this argument doesn't hold water since Dell takes pride in the full reconditioning of it's refurbished units.
However, as someone who needed to exchange 4 Tilts within 2 weeks due to the total lack of quality control on [insert random 3rd party company here]'s part, I understand why some people are hesitant to accept a refurb phone.
When I finally had enough of dealing with the warranty group and called business customer care, the woman on the phone transferred me to someone back in Warranty who told me that AT&T doesn't even handle the refurb business, and the entire process (including QC and shipping) is done by a 3rd party company.
Click to expand...
Click to collapse
That lady flat out lied to ya, I have personally been in the ATT department were they recondition MOST devices. And yes tilt's are done there as well, to a certain extent, they clean them and replace screens, keypads, basic stuff. I cant even begin to explain the morons working there, my 7yr old could do a better job and he would have fun doing it.

Tilt Warranty Question

Since AT&T discontinued the tilt what will they exchange my phone for?? will it be something with lesser value? or will it be the fuze? i heard that at&t starts offering warranty right before they discontinue the phone your purchasing.. do they do that so they can rip u off? has anyone here previously reported there phone missing? what did they exchange it for? any help would be great thanx!

filo4u said:
Since AT&T discontinued the tilt what will they exchange my phone for?? will it be something with lesser value? or will it be the fuze? i heard that at&t starts offering warranty right before they discontinue the phone your purchasing.. do they do that so they can rip u off? has anyone here previously reported there phone missing? what did they exchange it for? any help would be great thanx!
Click to expand...
Click to collapse
well i doubt that they will replace it with a fuze yet. I mean they have to run out of tilts (including refurb's) before they replace it with another phone. Once that happens than they will offer you the next most competant phone to replace yours.. which will be the fuze eventually.
However depending on when you got your tilt you have a 1 year warranty on it so there is no way att can rip you of that. That warranty is effective from the day of purchase. Att, however, just started (about a month ago) offering insurance for the tilt; this was not available before.
When you report your phone as lost ... that isn't a device defect that is your mistake (in their eyes) for being careless. In order for you to get a replacement under these circumstances you need to have insurance otherwise you are SOL (sh*t out of luck). However, bear in mind the deductible for replacing a tilt is 150.00 dollars so this really doesn't do any good what so ever as alot of members here are selling their tilts for that price.
Hope this helps get rid of confusion ... than again it might not as we live on a planet that revolves around itself and around a star ... and agh that is confusing... am i floating .. walking .. damn which side is flat (no wait earth is round nothing is flat) .. than how come i don't fall ... aah thank you sir isaac newton for that info... confusion cleared

I read that they are just pulling it from AT$T stores,but that it will still be manufactured and available at AT&T online only.

thesire said:
well i doubt that they will replace it with a fuze yet. I mean they have to run out of tilts (including refurb's) before they replace it with another phone. Once that happens than they will offer you the next most competant phone to replace yours.. which will be the fuze eventually.
However depending on when you got your tilt you have a 1 year warranty on it so there is no way att can rip you of that. That warranty is effective from the day of purchase. Att, however, just started (about a month ago) offering insurance for the tilt; this was not available before.
When you report your phone as lost ... that isn't a device defect that is your mistake (in their eyes) for being careless. In order for you to get a replacement under these circumstances you need to have insurance otherwise you are SOL (sh*t out of luck). However, bear in mind the deductible for replacing a tilt is 150.00 dollars so this really doesn't do any good what so ever as alot of members here are selling their tilts for that price.
Hope this helps get rid of confusion ... than again it might not as we live on a planet that revolves around itself and around a star ... and agh that is confusing... am i floating .. walking .. damn which side is flat (no wait earth is round nothing is flat) .. than how come i don't fall ... aah thank you sir isaac newton for that info... confusion cleared
Click to expand...
Click to collapse
thank u so much for clearing that up.. 1 more question though if i go to a store that has run out of the tilts will they be able to give me a fuze? or would i need to wait for at&t to send me one?

filo4u said:
thank u so much for clearing that up.. 1 more question though if i go to a store that has run out of the tilts will they be able to give me a fuze? or would i need to wait for at&t to send me one?
Click to expand...
Click to collapse
no exchanges are done through customer service (99%) not at store level. They won't be able to help you out they'll give you 800 number for customer service and they will handle that for you.

Or........
You could use the "Search Button" and see that this is already well under discussion
Check Out This Thread

Opinions on Kaiser

Hi guys.
I'm interested in buying a Kaiser.
I'd flash the rom with Tir v10k, seems working good.
What do you think of this smartphone?
I usually use Nokia with Symbian, just wanted that for trying it.
Is it the same if I get a V1615, Mda Vario III, P4550, Htc Tytn II, Xda Stellar? Or not?
I'm trying to buy it on Ebay, sometimes you can get a good price, I don't want to pay it more than 200€.
I found the utility for unlocking it, in case of device locked to some operator: it's not difficult the operation, right?
Tell me what you think.
Thanks

I also used to use nokia symbian phones but beleive me bro once i got a tytn2 and started flashing roms and "buying" programs for it i wil NEVER go back to a symbian phone the wm phone are so much more versatile than symbian.
The unlocking process is very simple its just like installing a game to you pc as long as you follow the instructions you cant go wrong (well most cant).
Would highly recommend a kaiser/tynt2 also opposed to buying one off e-bay there is a site selling them brand new for around £260 maybe £240 cant remember have a google,would be better if you cant get it new for warranty purposes.
Enjoy your phone when you get it,i am due an upgrade now but regardless of getting a new phone i am not going to sell my tytn 2.
Also i have just posted about anyone who has bricked there kaiser/tytn2 because i didnt take very good care of my housing and am looking to buy a second hand good condition housing,so USE the pouch it comes with because it will chip easily if you drop it, i just paid £25.88 just for a battery cover for it so be warned.

Thanks so much for fast reply.
Can you give some examples of useful sofwares for Windows Mobile?
I cannot find the site you're talking about for taking a new one. Do you think they have many problems that I should need warranty? I don't want a phone for bringing it to assistance every month. Is warranty European on these products?
Thanks

superpax said:
Thanks so much for fast reply.
Can you give some examples of useful sofwares for Windows Mobile?
I cannot find the site you're talking about for taking a new one. Do you think they have many problems that I should need warranty? I don't want a phone for bringing it to assistance every month. Is warranty European on these products?
Thanks
Click to expand...
Click to collapse
The softwares that are usefull all depend on what you are going to be using the phone for...there are many different UI (User Interfaces) available to download like htc home,manilla 2d/3d, spb mobile shell just to mention a few it all depends on what you want on your home screen.
The warranty is the manafacturers warranty which means that if theres is a manafacturers fault with the device you can send it back for upto one year,some phones will allways be sent out with a fault that got past the manafacturers tests but not very often but it does sometimes happen and if your the unlucky person that gets that one in ten thousand phone you will want to send it back.
I personally have had no problem with my tytn2,there is so much software out there for all walks of life.
I wil try and find that site for you...
Heres one...
http://www.superetrader.co.uk/produ...2710&gad=CMDIu8kDEgg-s_Nh2Zr1URiY3OT-AyCY9p4z
Not quite £260 but close

And another:
http://digitaltechmart.com/product_info.php?currency=GBP&ref=252&products_id=11398

My replacement needs immediate replacement!

So, yesterday, after my power button started failing for a second time, I called HTC to have them send out a replacement Nexus One. My replacement arrived today (wow, fast!) at 2 pm. Only one problem... they forgot to inspect the effing thing before shipping it to me! The earpiece is DEAD. The only way for me to hear callers on the other end is to activate the speaker phone. So, now I have to wait for the phone to get back to them via FedEx before they can send me out another one. They've been pleasant to deal with, and willing to work with me, but this is truly disappointing. Very poor quality control over there.

Bah. Meant to put this in the General section. Sorry.

Part Four said:
Bah. Meant to put this in the General section. Sorry.
Click to expand...
Click to collapse
Ha! Nevermind! It was moved. This is NOT a question or an answer, so I have no clue why it was moved to this section, but whatever.

hey at least theyre willing to work with you and send you another replacement (hopefully). its better than getting no attention at all. especially if your phone was rooted

xXJay_RXx said:
hey at least theyre willing to work with you and send you another replacement (hopefully). its better than getting no attention at all. especially if your phone was rooted
Click to expand...
Click to collapse
What? How would anything root-related cause the power button to fail? It's clearly a hardware malfunction. Legally, they MUST uphold the warranty for any and all hardware malfunctions, unless they can demonstrate abuse or neglect. The burden is upon them to prove that something I did caused the power button to fail. The whole fuss surrounding rooting voiding the warranty is far overblown. Yes, HTC says your warranty is void if you unlock the bootloader. But those are only words. That's not how the law works in the U.S., and I'm sure HTC knows that.

The federal minimum standards are only waived if the warrantor can show that the problem associated with a warranted consumer product was caused by unreasonable use, including a failure to provide reasonable and necessary maintenance.

Beware of purchasing the SM-N9600 model for US use

Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.

@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!

A_H_E said:
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
Click to expand...
Click to collapse
Thanks for the reply! Yeah, that's what I have been contemplating doing as far as the selling as is part. It is 100% in perfect condition besides the new screen issue. I guess I could at least get 4-500 toward a new device (this time with squaretrade).
I sent Samsung of Hong Kong an email about it, so I'll report back if they respond.
I used the Amazon credit card on it. Is anyone familiar with the warranty on those?

Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.

Seeing as you have purchased a grey import. You would have to contact the retailer, who sold you the device and ask them to repair it.
You should be able to find a 3rd party repair shop, that will replace the display for you, if you look around hard enough. Personally I would contact the retailer and get them to fix it. As they are obligated to repair or replace any faulty products sold.
I wouldn't bother contacting Samsung Hong Kong as it would cost quite a bit to get your device repaired by them.

A_H_E said:
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
Click to expand...
Click to collapse
Thank you so much for the additional info. I'll definitely check this out and report back.

*Update*
I heard back from the email to the CEO of HK Samsung. He stated that a representative will be getting in touch with me soon. Hopefully that is the case.

I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk

oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
Click to expand...
Click to collapse
@jal3223
Yes, please do keep us updated. We can use your experience as a reference for others experiencing similar issues.

oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Click to expand...
Click to collapse
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine

jal3223 said:
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
Click to expand...
Click to collapse
Yeah they have some issues with the screens. I have had/seen a ton of these and they have had from screen crackling issues on press, screen burn in or discoloration. I am shocked Samsung won't fix it though even if you pay for it! That is why I dumped all my notes and went the s10+ route for now. Hope to get a pixel 4 and a note 10 when they come out. Have been very disappointed with the fingerprint sensor so far though on the s10+

jal3223 said:
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
Click to expand...
Click to collapse
Try Louis Rossmann. He fixes everything. Lol
Just a quick Google search will drop you at his website. The dude is a very honest genius.

OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Click to expand...
Click to collapse
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.

jal3223 said:
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
Click to expand...
Click to collapse
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Click to expand...
Click to collapse
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.

jal3223 said:
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
Click to expand...
Click to collapse
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?

N1NJATH3ORY said:
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
Click to expand...
Click to collapse
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.

jal3223 said:
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
Click to expand...
Click to collapse
They should allow it! And Good Luck!

I have posted in the Samsung forums on this issue. Come check it out and share please.
https://us.community.samsung.com/t5/Note-9/Screen-Hardware-fault-becoming-more-common-Samsung-refusing-to/m-p/513325#M9187