Hi I've had my Touch Diamond 2 since Monday its now Friday and I had my first Standby of Death occur. When I came to the phone this morning and tried to turn it on nothing happened, the power button didn't bring it out of standby I had to take the back off and soft reset it.
In the 4 days since Monday I hadn't soft reset the device and I only installed qmail on the storage card and added a link to it in the start menu. I've been running with 3G enabled and the strange thing this morning was that the power had depleted much more then expected I figure that was becuase of 3G being enabled.
I had the Standby of Death SOD problem on the Tytn II when I first got it and very few other people expierienced the problem so they suggested my device was faulty - it wasn't.
After testing for a week or two I found out that a combination of making sure the owner identification screen was off at power on, disabling 3G and making sure no data connections were active in standby mode fixed the problem.
I never could say for sure which of these fixed the problem but I never had it again on the Tytn II, I've not been running the owner identifcation screen on the Touch Diamond 2 so I can only put it down to having 3G enabled. I have now disabled it and will test over the next week or two.
I have been having sods ever since i installed monster chinese i think
either that or some other program
but it goes like this
i turn on phone
if too many things go on at once (example would be me changing touchflo tabs)
then it just freezes
note that it only freezes when the icon in the top right isnt loaded yet (the taskmanager icon)
if that loaded properly my phone never freezes
if i wait a minute and its still not loaded, my phone is most likely already frozen and will need restarting..
weird huh
The Standby of Death occurs in standby only, the phone never freezes in normal use its just when it goes into standby and you try to power it on the next time you want to use it, it doesn't respond to the power button press and you can't get any response from it until a soft reset... its literally dead with the screen off.
I suppose you could have a similar thing happen if you load the wrong program but the SOD I'm talking about occurs with stock programs to the stock ROM to some people in weak 3G area's the apparent cure is to disable 3G by enabling GSM + AUTO only.
I had this SSOD this morning, phone did not respond to power button so i figured the battery was flat, but after removing the battery then booting the phone i had over 60% battery remaining.
Any leads on the cause of this, im running NRG 7/7/09 ROM and this is the 1st time its happened
Hi
Standby of deaths can be caused by a couple of things. One is bad or buggy drivers, although I think this is unlikely as the problem would be much more wide spread, unless the problem is with a particular ROM, maybe try a stock ROM to rule that out.
Another is badly behaving software. Software can program the phone to wake up over night to process certain tasks, if when the phone wakes the software causes the phone to crash, it will seem like it has died in standby.
A faulty memory chip or CPU can also be the cause. When the phone is in standby the RAM is still powered and refreshed but at a lower rate to conserve power, if the RAM has a fault, that is the time it is most likely to show up, and the memory can become corrupt and so the phone will die in standby.
The best bet is to try a stock ROM and install no additional software on it and see if it is okay, if it still crashes with s stock ROM then it is very likely to be a hardware fault.
Hope that helps.
Regards
Phil
My HTC Touch Diamond 2 has been fine since I switched to GSM only what does that tell you, also my HTC Tytn II was fine once I switched to GSM only.
It seems for me on both devices I would get the standby of death when 3G was enabled and as other people have 3G enabled and don't get the standby of death it would suggest its a problem which is only expierienced in some areas, areas which I have been in with both devices.
This doesn't mean you'll have the same problem on your network, I'm in Jersey FWIW which is not a mainland UK network.
its happened to me twice, going to update radio see if that helps. also how to enable or disable 3G in comm manager?
nevermind found it:
http://forum.xda-developers.com/attachment.php?attachmentid=187655&d=1242970786
edit: happened today with gsm on after making a call.
I can say for certain that it happens when 3G & GSM is enabled (the 3G symbol shows along top of screen most of the time), with GSM + AUTO only (Edge/GPRS) it never happens. I'm not sure if a radio update can fix it as the same thing used to happen on my Tytn II until I switched to GSM only.
There must be people who have 3G enabled like this who don't have the problem otherwise this issue would be posted about all the time. This means that is most probably a problem with the network rather then the phone. If it was faulty what are the chances of me having 2 phones with the same fault?
Its most annoying because when its in that frozen state you will miss calls, its a good thing that disabling 3G also increases battery life and that Edge isn't that much slower IME.
I keep (3G) data enabled full time and don't have the problem. I've haven't noticed any difference in battery life either. In fact, I disabled 2G some time ago because the phone kept trying to switch from 3G to 2G when the 3G signal was still useable.
I've noticed sometimes when you get "handed off" between cells you can lose the data connection in the process, and an app using that data link can "hang", due to WM not always acknowledging the data link has gone (it still shows at the top of the screen). It's a bug of sorts in WM.
I wouldn't have thought any of this relevant in standby mode. But, if for some reason it is, and your home is situated between 2 cells of approx equal signal strength, your phone might be continually switching between them. This would not only waste battery, it might be increasing the chance of the dreaded standby freeze, if an app is trying to access data.
Thanks I have now enabled 3G only (WCDMA + UTMS 2100), I will try it out over the next few weeks and if the problem occurs again I will revert back to GSM only which I already know works OK. Thanks for posting I never really thought about enabling 3G only before and if the problem is all to do with when the phone switches bands automatically 3G only may also solve the problem.
Hi
Who is the mobile operator for those having problems with 3G/2G being enabled?
Regards
Phil
PhilipL said:
Hi
Who is the mobile operator for those having problems with 3G/2G being enabled?
Regards
Phil
Click to expand...
Click to collapse
I think it varies wildly I'm on Airtel Vodafone Channel Islands but I also had the problem when I was on Jersey Telecom with my Tytn II but I believe they use much the same masts etc as its an island.
No doubt there are people on the UK networks in various parts of the country who also have the problem, and I guess there is no guarantee that 2 people both on T-mobile for example could have different expieriences depending on where they are located. I don't think you can pinpoint to one particular operator.
All I know is GSM only, works OK no SODs, I'm trialling 3G only (2G disabled) now to see if that is SOD free as well, I have a feeling it might be. If not I have a stable option to fall back on.
Hi
I can say for certain that it happens when 3G & GSM is enabled (the 3G symbol shows along top of screen most of the time), with GSM only (Edge/GPRS) it never happens. I'm not sure if a radio update can fix it as the same thing used to happen on my Tytn II until I switched to GSM only.
Click to expand...
Click to collapse
It may just be masking the problem by making it less likely to happen. When 3G and GSM are enabled there will be occasions when you will drop back to GSM as you move around. When any transition is made from GSM to 3G or vice versa the phone is woken by the radio, this wakeup event is for 'unattended mode' so the screen is off and buttons/touch screen disabled, but essentially the phone is on. The reason it turns on is in case some other tasks need to happen, such has renewing an IP address for example due to the change over between two different networks.
If your phone is crashing coming out of sleep mode, or the transition back to sleep mode which makes it appear it has died in standby, it could be due to an application not responding well to the change, which is more abrupt for this type of wakeup event than it is when you power it on. For example by default the phone is set to try and sleep again after 1 second when woken up in unattended mode, which may be too quick for some applications, and this seems to be the cause of there not being enough time for the phone to sound the SMS alert until it is turned on later.
You could try using Advanced Config and under power management change the AC resuming from suspend and Battery resuming from suspend timeouts to 15 seconds.
Don't be tempted to Enabled the other power management options (which some Cooks will do) as they are disabled for a reason, as the power management is being done at a lower hardware level and you don't want the operating system trying to add another layer of power management over the top of it!
Regards
Phil
I don't think its wise to delve to deeply to try and explain exactly why it happens and what else *may* or *may not* solve the problem suffice to say that *if* you do get the SOD problem then changing the phones band setting from auto 3G/2G to 3G only (WCDMA + UTMS 2100) or 2G only (GSM + AUTO) definetly solves the problem on affected networks.
I think its mainly a network problem because it doesn't happen to everyone on every network and one other possible solution is to change provider its not such a great hardship to have to manually change band when and *if* you need to. I leave my phone on 3G only and on the rare occasion where I would be better off with a stronger 2G signal I can switch bands myself.
I am getting a weak 3G signal in an area where it would automatically switch to 2G now which is fine for making/recieving phone calls, admittedly internet use is a bit flakey in that area with such a weak 3G signal.
@ Phil: Thanks for your lucid discussion on the subject. I learn more from your posts than any other
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@ nlel: I agree selecting 2G or 3G yourself seems better and makes for a more stable experience with the TD2. I stay in 3G all the time round London, only selecting 2G when out in the countryside. The phone seems too enthusiastic about switching when it doesn't need to, and the switching is often slow and causes disrupted connectivity problems, both because of the network and probably the phone too.
Pete_S said:
@ nlel: I agree selecting 2G or 3G yourself seems better and makes for a more stable experience with the TD2.
Click to expand...
Click to collapse
Stable is an understatement, the SOD issue makes the phone almost un-useable as a serious business tool, in fact it makes it almost un-useable as a phone altogether, imagine the frustration at possibly missing calls because the phone has died a death while in standby.
I can't change network in Jersey as all the providers use the same masts so technically its the same network whoever I go with, I use my phone in St Helier which is the main town not out in the country and in two of the places I visit regularly it used to switch bands automatically, now I get a weak 3G signal there its not out in the country.
Hi
*if* you do get the SOD problem then changing the phones band setting from auto 3G/2G to 3G only (WCDMA + UTMS 2100) or 2G only (GSM) definetly solves the problem on affected networks.
Click to expand...
Click to collapse
It may help but disabling 3G for some takes away functionality they want, such as faster data connections or video calling. So it can't be a solution for everyone so I was trying to help give a bit of background info to help those having the problem troubleshoot.
Regards
Phil
By stability I meant unbroken connectivity for surfing or streaming. I appreciate your SOD problem makes the phone un-useable for anything, it would drive me mad if I had the same problem. It's a pity you can't get hold of another TD2 for comparison.
Even if network providers share the same masts, it doesn't necessarily mean the same performance, as antenna height and power output are probably different, as are the network cell switching centres.
My phone is def not faulty I had the same problem with my Tytn II the one thing which is a constant is the network I am using. Lets face it, its more likely to be the network in Jersey then for me to have two different HTC phones with the same hardware fault and its not really a hardware fault as it can be resolved in software quite easily.
@ Phil the only program I have installed on the phone from new is Qmail and I never have any programs running when the phone goes into standby, I never leave data connections running either. I don't understand what the phone could possibly be doing whilst its in standby when switching bands that causes this problem for a minority of people. Lets not forget I had this on the Tytn II as well and again on that I never loaded a ton of 3rd party programs and I had the SOD until the day I switched to GSM only. So its def not some program that I have loaded which is causing this when switching bands, honestly I'm running it pretty much as after a hard reset.
PhilipL said:
It may help but disabling 3G for some takes away functionality they want, such as faster data connections or video calling. So it can't be a solution for everyone so I was trying to help give a bit of background info to help those having the problem troubleshoot.
Phil
Click to expand...
Click to collapse
Phil I knew that GSM only got rid of the problem, but I never tried 3G only until a few days ago and that too is free from SOD. You must appreciate that it takes a few days to be certain that you are SOD free so I couldn't confirm this until now, I am 99.9% certain that you can set either 2G or 3G only just don't leave it on auto.
All you have to do with change the band from auto to 3G only and you have the same functionality except it won't switch to GSM when 3G is a bit weak but you also won't have the SOD.
I never really needed 3G until I got my Touch Diamond 2 so I had no interest in running with it, GSM only was fine. The reason for this was the only time I needed 3G was for faster browsing and with PocketIE on the Tytn II it was hopeless, sites like dabs.com took ages to load and it never displayed properly.
EDIT: Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was to get a new SIM.
Obviously everything I've written in this thread thus far only applies to those who are having the Standby of Death because of the SIM or settings which impact the SIM, to rule out a sofftware cause its best to start with a hard reset.
Related
Once I set my network type as Auto, the phone cannot access to 3G and cannot dial out... Help...
If I set my network type as GSM, phone will run as usual but without 3G ...
Do you have a 3G sim card?
Of course.
This happened to my phone too and I'm afraid to say it was terminal for 3G. Symptoms were: good reception indicated on screen but only about 1 in 10 calls in or out went through, otherwise just three pips as if out of range. GSM fine every time. Neither a soft or hard reset worked and I had to have the phone replaced. Definitely a hardware problem in my case.
I think that I might have killed my 3G the night before I realised it was broken: driving along using tomtom, battery ran out, used a non HTC car charger that was capable of only about 0.8A or maybe 1A. Wasn't delivering enough juice to keep the phone alive with tomtom running so turned off wifi, phone and data.
Sorry to tell you this sorry tale, there are only a few reports of Kaisers losing 3G so I don't think its a common problem, but other folk have reported this too.
I am currently having the same issue. I cannot make or receive calls when in 3G. Everything worked fine until about a week ago. When GSM only the phone works without issue. Any suggestions or is this a simple replace the phone since it is still in the first year.
thanks
bwqipzbpd, Sarin did you do anything out of the ordinary lately with your handset, charge with a non Kaiser charger or play with the connection settings?
Nothing out of the ordinary. It started slowly. At first i would just notice that sometimes the phone would not ringand show no missed calls but i would have a voicemail message. At that time I was still able to make calls without issue. Now the phone is useless as a phone while the signal is 3G.
I may change the setting of connection. But I forgot what I edited....
check here for more info
no fix i'm afraid...you have to swap the phone or send in for repair
http://forum.xda-developers.com/showthread.php?t=335074
This is very strange. As of yesterday my Tilt seems to be stuck in HSDPA mode.
Before yesterday when the phone booted it would first momentarily display G mode, then media net would try to connect and it would go to 3G mode. Then as the boot completes the application which access the internet kick in and the phone jumps to H mode for the downloads. When the downloads were done, it would settle back into 3G mode. That is normal behavior for the Tilt as it was for my old Hermes.
As of yesterday it starts in H and stays in H all day and nothing I do seems to be able to get it out of H. I have tried turning off the phone, turning off and on the HSDPA setting, rechecked all my tweaks, no change. I have done everything I can think short of a hard reset.
I was convinced it was a software issue on my phone, until I looked at my wife's phone. Her Tilt is doing the same thing as of yesterday. She is on the stock AT&T ROM (no bloatware) and I am on the Official HTC TYTN II WWE ROM (6.1) So the phones are different in terms of software and tweaks.
Thus I concluded it must be a network issue here in the Orlando Area. The network has been changing here of late. So I call At&t and even their second level tech support could not understand. They said we will have to take the phones back and get new ones.
The batteries are draining very fast in this mode. Does any one have any other ideas? This has to be a network problem, right?
LJinFLA said:
This is very strange. As of yesterday my Tilt seems to be stuck in HSDPA mode.
Before yesterday when the phone booted it would first momentarily display G mode, then media net would try to connect and it would go to 3G mode. Then as the boot completes the application which access the internet kick in and the phone jumps to H mode for the downloads. When the downloads were done, it would settle back into 3G mode. That is normal behavior for the Tilt as it was for my old Hermes.
As of yesterday it starts in H and stays in H all day and nothing I do seems to be able to get it out of H. I have tried turning off the phone, turning off and on the HSDPA setting, rechecked all my tweaks, no change. I have done everything I can think short of a hard reset.
I was convinced it was a software issue on my phone, until I looked at my wife's phone. Her Tilt is doing the same thing as of yesterday. She is on the stock AT&T ROM (no bloatware) and I am on the Official HTC TYTN II WWE ROM (6.1) So the phones are different in terms of software and tweaks.
Thus I concluded it must be a network issue here in the Orlando Area. The network has been changing here of late. So I call At&t and even their second level tech support could not understand. They said we will have to take the phones back and get new ones.
The batteries are draining very fast in this mode. Does any one have any other ideas? This has to be a network problem, right?
Click to expand...
Click to collapse
d/l a communication manager that has a 3g on/off button see if that works
i believe duttys 10 button com manager should do the trick.
Congratulations! ATT turned on HSUPA in your area. What you described originally (3G going to H when doing data transfer and then back to 3G) is what the Tilt does when you only have HSDPA in your area. Once ATT turns on HSUPA (so now you have HSPA for both uploads and downloads) it will stay with H until you leave and enter an area that doesn't have HSUPA.
Bottom line is that there is nothing wrong with your phones.
I am not sure why you are seeing poor battery life. I have been living with H for almost 6 months and haven't noticed any changes in battery and haven't heard other people complaining about that either.
jglev said:
Congratulations! ATT turned on HSUPA in your area. What you described originally (3G going to H when doing data transfer and then back to 3G) is what the Tilt does when you only have HSDPA in your area. Once ATT turns on HSUPA (so now you have HSPA for both uploads and downloads) it will stay with H until you leave and enter an area that doesn't have HSUPA.
Bottom line is that there is nothing wrong with your phones.
I am not sure why you are seeing poor battery life. I have been living with H for almost 6 months and haven't noticed any changes in battery and haven't heard other people complaining about that either.
Click to expand...
Click to collapse
Wow jglev, thanks for the prompt info. Even the AT&T techies couldn't tell me that. I asked them about the network changes that have been going on. We have noticed that the name of the network has been changing over the last week fro "umts-AT&T" to "3G AT&T" to now just "AT&T" so I knew there were changes. But when i asked AT&T specifically, they couldn't tell me. Not surprising i guess.
My battery statement was more of an assumption I guess. it was my understanding from my past with the hermes that when the phone went into H mode the radio would take more battery power. and that is why the OS settles back into straight 3G mode in between downloads. Do you know if that is true on the Kaiser. What kind of battery life do you get in the HSUPA mode?
LJinFLA said:
Wow jglev, thanks for the prompt info. Even the AT&T techies couldn't tell me that. I asked them about the network changes that have been going on. We have noticed that the name of the network has been changing over the last week fro "umts-AT&T" to "3G AT&T" to now just "AT&T" so I knew there were changes. But when i asked AT&T specifically, they couldn't tell me. Not surprising i guess.
My battery statement was more of an assumption I guess. it was my understanding from my past with the hermes that when the phone went into H mode the radio would take more battery power. and that is why the OS settles back into straight 3G mode in between downloads. Do you know if that is true on the Kaiser. What kind of battery life do you get in the HSUPA mode?
Click to expand...
Click to collapse
It is true that any 3G mode uses more battery power than say Edge or GSM, but I don't know if full H mode is any worse than just HSDPA. I can easily go a full day without charging, but since I have a charger at home, in the office, in the car and one I travel with, I ususally don't have to. When the phone is displaying H, it doesn't mean it is actively transmitting data, just that the network is H (and if you have the little H by the signal bar, then you are connected to the data network). So even if it's dormant, you will see the H. There really isn't an easy way to see if you are actively transmitting data with the Tilt/Kaiser as far as I know. If I remember correctly when I had the Hermes (which didn't have the little 3G by the signal bar, just the larger square icon), you could tell from the icon (the little arrows would light up), but you can't with the Kaiser.
And yes, for the most part, you will find that the people here (and HoFo) know way more than those who works for ATT (but there are exceptions).
LJinFLA said:
Wow jglev, thanks for the prompt info. Even the AT&T techies couldn't tell me that. I asked them about the network changes that have been going on. We have noticed that the name of the network has been changing over the last week fro "umts-AT&T" to "3G AT&T" to now just "AT&T" so I knew there were changes. But when i asked AT&T specifically, they couldn't tell me. Not surprising i guess.
My battery statement was more of an assumption I guess. it was my understanding from my past with the hermes that when the phone went into H mode the radio would take more battery power. and that is why the OS settles back into straight 3G mode in between downloads. Do you know if that is true on the Kaiser. What kind of battery life do you get in the HSUPA mode?
Click to expand...
Click to collapse
No offense directed a KD8DNS, but the At&t Techs only know what their magical screen tells them, or if they are the few with brains, it's what they've overheard and learned in addition to the screen.
I worked a LOOONG time ago as a CSR for Voicestream, the Call Center people don't know item one on where the network is being expanded at what time. They have to wait for the "screen" the be updated, which can take a while.
OH and the fact there it phone says "H" now, is a good thing.
I've had "H" on my Tilt since the first time I powered it on last October. Even my 1 week stay in Pinellas County FL didn't leave me with an E/G.
As far as battery life is concerned, it is true that 3G/HSDPA will deplete your charge quicker that Edge. The way I get around that is using KaiserTweak to automatically kill my data connection after 1 minute of inactivity.
The data tweak combined with a nice low-power radio allow my phone to standby for 3-4 days.
Push Email and online IM with HSPA kill a battery in about 6-7 hours for me (stock Tilt rom/radio). I'm sure that if you only use data when you need to, it's not a big deal, but data being used pretty much all the time is killer compared to EDGE.
I've tried to stick with HSPA a few times rather than having to switch back and forth, but the battery life sucks (again, with push email and IM online) and the phone stays about 38c all the time at 'idle'. EDGE it's cold as ice all the time and the battery lasts about 24h.
I'm updating rom/radio soon, perhaps it is better with other radios.
Hi!
ROM Version: 1.56.411.5
ROM Date: 08/30/07
Radio Version: 1.27.12.32
Protocol Version: 22.45.88.07H
microSD: Kingston 2Gb
SIMcard: Beeline GPRS/EDGE internet
I'm use ActiveSync everytime for syncronisation with exchange server.
And My TyTN II dont resume from standby mode. 2 times...
Oh-h-h Only soft-reset can help.
Help me please!
PS
Sorry or my english.
Mine is suffering from SoD as well.
I got an HTC TyTNII. ROM 1.81.415.4wwe, ROM Date 10/29/2007, Radio 1.27.15.32, Protocol 22.51.88.13H.
Any cures out there?
I'm curious... did this just start happening, or did either of you recently flash?
I'm having the same issue, except I can recreate it consistently.
seems to be happening when I'm indoors... outdoors it's fine.
My guess is radio issue.
I had this problem on my Tytn II when I first got it and also on my new Touch Diamond 2. On my Tytn II the first week I was running with 3G enabled and had the owner ident screen turned on at power on.
I disabled both of these and never had the problem again, on my Diamond 2 I've had 3G enabled but not the owner ident screen so I guess it must be something to do with that... try setting the band to GSM only thus disabling 3G get much better battery life too.
This is old.....
Well, try to set the USB connexion to 'advance' in the settings. If you have Windows Mobile 6.0, upgrade to 6.1....
romualdrichard,
By "Old" do you mean that this has been resolved already?
I've checked the other threads and setting USB to advanced has not cleared it up for other users.
the "setting USB to advanced" has not worked for anyone on these threads (they usually come back and post "it happened again" or something)
my tilt is now sitting in a cupboard...and I'm back to my trusty 8525.
sigh...what a waste of money the tilt ended up being.
Solution? Maybe, who knows
I own a TyTN II since Sept 2008. WM6 Pro.
ROM 1.82.707.0 WWE 11/03/07
Radio 1.27.15.32
Protocol 22.51.88.13W
I have always had BB Connect 100 version installed and working. Other third party SW I have are insignificant utilities.
I've had 2 episodes of SOD, first about 7 months ago lasting for a couple of weeks. Don't know what I did but it simply went away after re installing BBConnect.
Second started a couple of weeks ago and drove me nuts, 5,6,7 times a day..
I tried everything mentions on every web page I could find. No luck.
Then yesterday I downloaded a clean up utility, used it once and have been on since.
try it: pmClean. Can't do any harm.
If I have a repeat episode of SOD, I'll report.
EDIT: Been 60 hours and counting. Only one SOD (vs. 5-6 per day before) and that only after I messed around with some proxy settings in a Java SSH client I tried to have running over the BB connection. Come to think of it, last time my SOD started after I seriously messed with my connections settings when arriving in Europe and not being able to get BB connection. Hmmmm.
I can say for certain that having 3G & GSM enabled (with little 3G symbol along top of screen some of the time) causes SOD.
The solution is to set band to GSM + AUTO only (Edge/GPRS) so you have an E or G symbol along top of screen.
I had the SOD on a new Touch Diamond 2 as well as on my old Tytn II and it wasn't until I set the band to GSM only that the SOD stopped happening.
I think that some people don't have the problem on their network or the areas they use the phone but others are not so lucky. Disabling 3G also increases battery life.
EDIT: Instead of enabling GSM only it may also be a good idea to try and enable 3G only by setting WCDMA + UTMS 2100 thereby disabling 2G (GSM), if the problem has something to do with when the phone switches between 3G and 2G this might also solve the problem. Its worth a try and if with 3G only enabled you still get the SOD then switch to GSM only and leave it.
Why not try another radio?
wg5566 said:
Why not try another radio?
Click to expand...
Click to collapse
You could try it but its not likely to solve the problem seeing as its mainly a network problem, you'd be better off changing provider if changing the default band settings as above is too much for you.
FWIW I have now changed my band settings to 3G only (WCDMA + UTMS 2100) and I don't seem to have the SOD problem either, so you don't have to get rid of 3G totally, just change the band setting from auto 3G/2G to either 3G or 2G depending on what you really need, just don't leave it on auto unless you find a provider which that setting works with (ie no SODs)
EDIT: Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was to get a new SIM.
Obviously everything I've written in this thread so far applies to those who have the Standby of Death because of the SIM or settings which impact the SIM, to rule out a software cause its best to start with a hard reset.
Hi Guys!
I have a big problem with my phone!
After unlocking it it is running the carriers OS (WM6.1) with no problem. But I cannot make any calls
After hiting the dial button it tells dialing and after a few seconds it ends the call with no futher information.
Does anyone have an idea whats wrong?
Thanks
Glow
oh - before I forget. I books perfectly into the network (full power) but I even cannot get call forwarding information - there it tells me to disconnect the data connection and try it again
OK, I played a litte with different radios and found that those have no relation to the problem I am seeing.
After installing athine OS I noticed that every time when the phone detects a 3G the phone drops out of the network. After turning off 3G the phone stays connected and seems to work well.
Does anyone have an idea why this is the case?
Thanks
Glow
Could you have your 3G set to the wrong band in settings? Other than that IDK?
Search for 3G problems in this forum, and you'll find threads like this one:
http://forum.xda-developers.com/showthread.php?t=335074
A lot of early Kaisers had a faulty 3G radio that would fail after some time (like mine...), giving that kind of behavior. Return for repair and mainboard replacement needed to have 3G back. Alternatively one can just use it on GSM, which I did, but in the end the GSM radio gave up as well.
Hi all,
I have bought a Htc One M7 handset recently and I have noticed time to time there are No Signals (Limited Service) on it. When I switch off/ switch on or if I turn on the Airplane mode and turn off again, the signals will restore. This is happening around 2 times per day and really annoying. Need to know whether this is a known issue for the model.. I still didn't change the SIM and check. Please help!!!!!
Thanks alot!
Fellow Sufferer
shehanj101 said:
Hi all,
I have bought a Htc One M7 handset recently and I have noticed time to time there are No Signals (Limited Service) on it. When I switch off/ switch on or if I turn on the Airplane mode and turn off again, the signals will restore. This is happening around 2 times per day and really annoying. Need to know whether this is a known issue for the model.. I still didn't change the SIM and check. Please help!!!!!
Thanks alot!
Click to expand...
Click to collapse
I have the same thing
To add some detail for diagnostics see below:
- I travel into London every day and sometimes when signal drops in the tunnels it will never pick back up again after leaving them whereas my old One X did not have this on the same journeys.
- It even dropped out mid call and came up with the sim card icon at the notification bar as if no card inserted (but no selectable notification) first time its happened to this extent.
- Do you have a 4G SIM/connection or are you on 3G like myself? I'm thinking perhaps its something to do with trying to pick up 4G instead and completely disregarding the 3G connection that is available.
- I have also noticed that ever since getting the handset its never had as good signal as my One X which was pretty much always full signal in my normal areas (home, work etc) This may just be the way the handset gauges the signal not the signal itself but something to note anyway.
I'm having the same issue here in the US. It's prolly my only complaint with my phone.
Sent from my HTC One using xda app-developers app
I'm also having this issue but more sever with an all-day no signal. After reboot, I gain signal and I can't make and receive calls.
Try to turn 4G off.
mrcaligula said:
Try to turn 4G off.
Click to expand...
Click to collapse
How does one do that? Having the same problem, both wifi AND mobile network drop off. Wifi comes back on its own after a few seconds, the mobile data connection often comes back (obviously if not on wifi away from home), but the mobile network stays as no signal and doesn't come back, unless I reboot or cycle aeroplane mode. I know there's some problems with touching antenna, but this is happening a lot in the car, when the phone is powered and sitting in a cradle.
bmcconalogue said:
How does one do that? Having the same problem, both wifi AND mobile network drop off. Wifi comes back on its own after a few seconds, the mobile data connection often comes back (obviously if not on wifi away from home), but the mobile network stays as no signal and doesn't come back, unless I reboot or cycle aeroplane mode. I know there's some problems with touching antenna, but this is happening a lot in the car, when the phone is powered and sitting in a cradle.
Click to expand...
Click to collapse
To turn off 4G you go to Settings -> Mobile data -> Network mode and then select "3G / 2G"
don't know if it'll help though, but trying is worthwhile
nkk71 said:
To turn off 4G you go to Settings -> Mobile data -> Network mode and then select "3G / 2G"
don't know if it'll help though, but trying is worthwhile
Click to expand...
Click to collapse
Thanks. The problems seems to have gone with that change. Perhaps it is some system thing kicking me off the network because I don't have 4G on my contract and my phone was trying to get it.
Now, if you can just tell me why my lovely 3-4 bar indoors signal on EE has dropped to 0-1 outdoors (as they deny there is a problem)
bmcconalogue said:
Thanks. The problems seems to have gone with that change. Perhaps it is some system thing kicking me off the network because I don't have 4G on my contract and my phone was trying to get it.
Now, if you can just tell me why my lovely 3-4 bar indoors signal on EE has dropped to 0-1 outdoors (as they deny there is a problem)
Click to expand...
Click to collapse
Are you sure it's not just cosmetic? Try going into Settings->About->Network and see if the signal (dBm) is dropping.
Sent from my HTC One using xda app-developers app
I have it constantly on att - I have to turn on airplane mode and turn it back off to get my network back, I have tried different roms and updates and still the issue is across all roms.
Maybe try this: in your dialer type *#*#4636#*#*. Once the menu is opened, select Phone information, then scroll down to Set preffered network type and choose one of the options (im from Serbia, europe, and I usualy go with GSM auto (PRL)).
Issue with 3g only
Whenever I keep it on 3G, it drops signals for 2 to 7 seconds at random intervals. People often complain that when they call, they get a message that my phone is switched off.. I am probably gonna try another ROM and SIM to see if that helps before dumping this phone forever.
how to solve limited service or loosing service on htc one m7
Hello
it seems to be a hardware fault where the radio is not staying on higher band
it seems to be having issues on 2100 and all umts and hspda or lte networks
however switching back to 2 g can resolve this issue and phone ( hope so) will never lose signals or drop then again
i tried this and for me this works fine so far over 12 hours now no issue
give it a try and see this should work
setting>data>network>2g only
by this you wont have option to use fast internet though but at least you can phone can be used for voice calls messaging etc and also wifi too
I was on stock lolli pop and tried to flash cm12.1 but does not help sort the limited service issue
enjoy and leave your feedback
Edit:
some people cant find 2g in settins>mobile network>preferred network type> lte or 3g only, the solution is go to *#*#4636#*#* phone info>set preferred network type>gsm only( this will put your device into 2g mode)
hope this work