after spending 25min trying to get the retard at tmobile to activate it for me, i finnaly managed to get it working. and its actualy really nice
it was just put in the market today so check it out!
Freedomcaller said:
after spending 25min trying to get the retard at tmobile to activate it for me, i finnaly managed to get it working. and its actualy really nice
it was just put in the market today so check it out!
Click to expand...
Click to collapse
ive been getting mxed reviews from people about this...i have the original data plan with it and my family has unlimited txts...is this going to cost me money?
They told me i had to purchase the all Unlimited Plan to use visual voicemail, so unfortunately i can't use it.
weird im on the unlimited data and 400 text plan and they said it wouldnt cost me anything?
ive never tryed hullomail but i tryed phonefusion and this app seems to be better....
*EDIT* i called t-mobile and checked and aparentley they removed my 400 text messages without telling me so they are switching it back for me.
wow what a **** moove by t-mobile....
you would think tmo would have this completely clear and understandable but instead thier customer support has failed once again leaving us confused...there is no reason this should not be free...
cool. i think i'll go with Google Voice though, it's free.
ok...just called tmo...rep had to "update" plan, which he said does nothing but add the vv service...no change in texts or data or $...whooo hooo!
APPARENTLY:
If you already have the unlimited everything package, it's just added on, but if you have the 24.99 a month package it is basically replacing your 400 texts a month.
The Android Data Plan apparently is either all-or-nothing with texts and so therefore I'm using Google Voice. kthxbai.
amarkow2 said:
ok...just called tmo...rep had to "update" plan, which he said does nothing but add the vv service...no change in texts or data or $...whooo hooo!
Click to expand...
Click to collapse
It seemed like the guy i was talking to didnt know what he was talking about
yeah, +1 for having to give up my 400 texts. boo t-mobile. =(
mcfly015 said:
It seemed like the guy i was talking to didnt know what he was talking about
Click to expand...
Click to collapse
i got sent to an android technician...its just a service that gets added...i guess this might be replacing some peoples 400txts...good thing my family has unlimited texts (at least good for me)
The customer service reps have had no training for the program since it was just released today. The new data plan is the android plan which will support the programs like this that add on stuff like visual voicemail.
call tmob !
I called they said sooner or later g1 plan is merging as android unlimited but u can call them and won't loose ur texts I still have unlimited texts on a family plan !
mcfly015 said:
It seemed like the guy i was talking to didnt know what he was talking about
Click to expand...
Click to collapse
i got sent to an android technician...its just a service that gets added...i guess this might be replacing some peoples 400txts...good thing my family has unlimited texts (at least good for me)
still waiting for it to be officially turned on as a service tho
amarkow2 said:
i got sent to an android technician...its just a service that gets added...i guess this might be replacing some peoples 400txts...good thing my family has unlimited texts (at least good for me)
still waiting for it to be officially turned on as a service tho
Click to expand...
Click to collapse
exact same thing happened to me lol just gotta wait for the service to kick it
Yes just got off the phone with t-mobile and setup my visual voicemail =)
I spoke to a rep and changed the unlimited data for android data and had to pay $.09 for the change for some odd reason .. it was an hour ago I set it up sent me a voicemail but it didn't go to vv just regular
so I guess I gotta wait longer for it to kick in
anyone have any screen shots of it in action? I'd like to know if it's nicer looking than GV.
nolageek said:
anyone have any screen shots of it in action? I'd like to know if it's nicer looking than GV.
Click to expand...
Click to collapse
im curious for this also!
well got it working service kicked in .. I can't compare to phonefusion vv since it didn't work with flex-pay but this does work with flex-pay. but it does the job ui seems clean and simple to use didn't have a problem not understanding the app
Related
hi:
so, att will sell me unlimited data plan for 15$ addon to current voice plan..UNLESS im using att smartphone (tilt).
i was gonna get tilt, unlock , unbrand, reflash--whatever..
then i hear that they will always know that i use their smartphone anyway and charge me 30$ / month... as someone said "like charging 8$ for gas cuz i gotta V8"
-------this doesnt make sense cuz i could always buy cheaper plan and plug sim into laptop w/proper card and not get data capable phone--but whatever-------
so, bottom line == is there a workaround to absolutely disguise the tilt?
thanx
amkaos said:
hi:
so, att will sell me unlimited data plan for 15$ addon to current voice plan..UNLESS im using att smartphone (tilt).
i was gonna get tilt, unlock , unbrand, reflash--whatever..
then i hear that they will always know that i use their smartphone anyway and charge me 30$ / month... as someone said "like charging 8$ for gas cuz i gotta V8"
-------this doesnt make sense cuz i could always buy cheaper plan and plug sim into laptop w/proper card and not get data capable phone--but whatever-------
so, bottom line == is there a workaround to absolutely disguise the tilt?
thanx
Click to expand...
Click to collapse
Look here, you need to search. You really wasted your first post.
http://forum.xda-developers.com/showthread.php?t=336429
Giving you this link goes against my better judgment. NEXT TIME SEARCH
KD8DNS said:
Look here, you need to search. You really wasted your first post.
http://forum.xda-developers.com/showthread.php?t=336429
Giving you this link goes against my better judgment. NEXT TIME SEARCH
Click to expand...
Click to collapse
You've gone soft man
Use Media Net Plan with Tilt
amkaos said:
hi:
so, att will sell me unlimited data plan for 15$ addon to current voice plan..UNLESS im using att smartphone (tilt).
i was gonna get tilt, unlock , unbrand, reflash--whatever..
then i hear that they will always know that i use their smartphone anyway and charge me 30$ / month... as someone said "like charging 8$ for gas cuz i gotta V8"
-------this doesnt make sense cuz i could always buy cheaper plan and plug sim into laptop w/proper card and not get data capable phone--but whatever-------
so, bottom line == is there a workaround to absolutely disguise the tilt?
thanx
Click to expand...
Click to collapse
Well I have had Cingular/AT&T for almost 3 years now. From start to present had a pda style phone with the same data plan I had when I ordered Cingular, which was Unlimited Media Net 200. Media Net unlimited data and 200 txt messages... My first phone as you see in my sig with cing is the Blue Angel SX-66 and now the AT&T Tilt which I have had for 2 months now.
Said all that to say this.. for almost 3 years.. have only paid $19.99 for that data plan and have used at most 895mb of data transfer. So I don't know how they do there thing or not but I have had no trouble with using my PDA phone with the Media Net Data Plan.
(Now that I said that, there gonna charge me.. )
KD8DNS said:
Look here, you need to search. You really wasted your first post.
http://forum.xda-developers.com/showthread.php?t=336429
Giving you this link goes against my better judgment. NEXT TIME SEARCH
Click to expand...
Click to collapse
thnx for the fast response.. i did search and i probly wasnt clear in question..
the thread you gave seemed different than my question -- the 15$ (unlimited media net) AND the 30$ plan they offer are Both for unlimited data.. the only difference they told me was smart phones have keyboard and thats what they charge extra for.. the rep exactly did say i could tether on the 15$ quote unlimited w/o probs or issues..
so , im back to orig query..
thanx
police22 said:
Well I have had Cingular/AT&T for almost 3 years now. From start to present had a pda style phone with the same data plan I had when I ordered Cingular, which was Unlimited Media Net 200. Media Net unlimited data and 200 txt messages... My first phone as you see in my sig with cing is the Blue Angel SX-66 and now the AT&T Tilt which I have had for 2 months now.
Said all that to say this.. for almost 3 years.. have only paid $19.99 for that data plan and have used at most 895mb of data transfer. So I don't know how they do there thing or not but I have had no trouble with using my PDA phone with the Media Net Data Plan.
(Now that I said that, there gonna charge me.. )
Click to expand...
Click to collapse
the first thing i think of is that you are grandfathered in that particular plan, as i am grandfathered in the cheap voice plan of over 8yrs--which is why i dont wanna leave or change plans..
wait,, are you talking about "connect your phone using the Internet Sharing program"? or is this something else?
the real issue im thinking of :: they know that i use their smartphone and they will charge me extra just because of that fact--not the amount i use.. unlimited data is unlimited data..
--im trying,, but i hafto try harder cuz im stupid
thanx
Yes Talking About Tethering
amkaos said:
wait,, are you talking about "connect your phone using the Internet Sharing program"? or is this something else?
the real issue im thinking of :: they know that i use their smartphone and they will charge me extra just because of that fact--not the amount i use.. unlimited data is unlimited data..
--im trying,, but i hafto try harder cuz im stupid
thanx
Click to expand...
Click to collapse
Well let me say this.. I am a truck driver and gone most of 4-5 days a week.. My laptop is connected through my TILT with Internet Sharing 24 hours a day during that week. Hence the reason why I use so much data. Almost a gig/month. I also own my own computer business and do website builds and maintance. So I NEED the internet... Between my co-driver and myself we put alot of miles so we use alot of internet to do research or what have you.. So yes to point out this is connecting my phone with a usb cable and using internet sharing to connect my laptop to the internet. I used Comm Manager on my SX-66 but didn't like the fact that the phone would become disable per say cause the phone was a modem at that point. As with Internet Sharing if you get a phone call the data is put on hold... Nice!!! So I don't miss a call...
police22 said:
Well let me say this.. I am a truck driver and gone most of 4-5 days a week.. My laptop is connected through my TILT with Internet Sharing 24 hours a day during that week. Hence the reason why I use so much data. Almost a gig/month. I also own my own computer business and do website builds and maintance. So I NEED the internet... Between my co-driver and myself we put alot of miles so we use alot of internet to do research or what have you.. So yes to point out this is connecting my phone with a usb cable and using internet sharing to connect my laptop to the internet. I used Comm Manager on my SX-66 but didn't like the fact that the phone would become disable per say cause the phone was a modem at that point. As with Internet Sharing if you get a phone call the data is put on hold... Nice!!! So I don't miss a call...
Click to expand...
Click to collapse
so, youre saying that using internet sharing, there is no way to disable phone or make incoming calls just go to voice mail? if data is on hold, i assume that the site would support resume, if it doesnt, you would have to reload and start over w/whatever you are doing?
police22 said:
Well I have had Cingular/AT&T for almost 3 years now. From start to present had a pda style phone with the same data plan I had when I ordered Cingular, which was Unlimited Media Net 200. Media Net unlimited data and 200 txt messages... My first phone as you see in my sig with cing is the Blue Angel SX-66 and now the AT&T Tilt which I have had for 2 months now.
Said all that to say this.. for almost 3 years.. have only paid $19.99 for that data plan and have used at most 895mb of data transfer. So I don't know how they do there thing or not but I have had no trouble with using my PDA phone with the Media Net Data Plan.
(Now that I said that, there gonna charge me.. )
Click to expand...
Click to collapse
Been using this for over a year now. Never had an issue. And I have slaved it to my laptop to share the connection before. I think I only average around 100mb per month though.
JimmyMcGee said:
You've gone soft man
Click to expand...
Click to collapse
Figured ive give a NOOB a break.
Higher data usage = more likely to get flagged as abusing the service.
My experience with it has been they wont hunt down people who do 'occasional' tethering -- light usage once in a while...
When someone starts to abuse that data connection, the account gets a flag for someone to look into it eventually..
A "Razr v3" as you report to AT&T Using 20 MB of data/month is not gonna get much concern.
A "Razr v3" using over 700MB/month will probably get looked into closely....
Changing your phone VIA your account online will not change the numbers they have reported in their system. If you received a Tilt as an upgrade then swapped back to an older phone, they can see these records. In most cases they wont 'hunt' people down for small/limited abuse.
But, it is against the terms of service -- so they reserve the right to.
Like speeding, it's okay until you get caught.. and if you do, hope you get off with a warning and be more careful next time. Alternatively, just pay for the service if you like it and use it (at least that's my stand on it).
altho i appreciate the replies, y'all seem to not get what im puttin down..they told me that data usage is not an issue--its the type of device (smartphone or not); this was reps words..
but all the replies seem to tell me that if i just call and add unlimited media net or whatever its called, thats good enuf.
if they ask what device ill use, i'll tell 'em that i havent decided or something like that ..
does this make sense?
thanx
amkaos said:
altho i appreciate the replies, y'all seem to not get what im puttin down..they told me that data usage is not an issue--its the type of device (smartphone or not); this was reps words..
but all the replies seem to tell me that if i just call and add unlimited media net or whatever its called, thats good enuf.
if they ask what device ill use, i'll tell 'em that i havent decided or something like that ..
does this make sense?
thanx
Click to expand...
Click to collapse
You can just change it all online and add media net or whatever data plan you want with out talking to anyone.. That is what I did when I added Data to my wifes fone.
And yes data does matter.. Your using there bandwidth so the more you use the more your suppose to pay. That is why if you have a PDA/Smartphone then they know it will be using more data and therefore you need a data plan to acomidate the phone. These types of phones have more features and will use more data than a regular phone. That is why they want you to use a higher data plan with more bandwidth.
Just like if you had someone hosting your website. The more bandwidth you use the more you pay. Usually $5 - $10 per gig.. Depending on host.
So like I said, I use a LOT of bandwidth on my tilt.. I use the Trackme for GPS on this site. Listen to streaming radio, use MobiTV. ETC.. so not just my laptop but the phone itself gets used alot too... and been doing this for almost 3 years on the same data plan..
amkaos said:
altho i appreciate the replies, y'all seem to not get what im puttin down..they told me that data usage is not an issue--its the type of device (smartphone or not); this was reps words..
Click to expand...
Click to collapse
I bet if you call and ask a diff rep the same question, you will get a different response..
Im tired of reading this thread, I am a regional technician for AT&T, I fully understand "what u puttin down" use a old phone razr, whatever u got. go to a store and have them update your account with the "razr" imei. Then tell the sales rep you want media net unlimited 15.00mo. He will be happy to do it since he gets commision on features. then when you get home put your sim in your tilt and stop complaning.
Have a nice 15.00 a month year.
KD8DNS
KD8DNS said:
Im tired of reading this thread, I am a regional technician for AT&T, I fully understand "what u puttin down" use a old phone razr, whatever u got. go to a store and have them update your account with the "razr" imei. Then tell the sales rep you want media net unlimited 15.00mo. He will be happy to do it since he gets commision on features. then when you get home put your sim in your tilt and stop complaning.
Have a nice 15.00 a month year.
KD8DNS
Click to expand...
Click to collapse
thnx... you are either real funny (which i get and how i choose to react) .
my current phone is 8ys old and not data capable..
im gonna try police22 idea. if that doesnt work, i'll do by phone..
thnx
amkaos said:
thnx... you are either real funny (which i get and how i choose to react) .
my current phone is 8ys old and not data capable..
im gonna try police22 idea. if that doesnt work, i'll do by phone..
thnx
Click to expand...
Click to collapse
Listen, I told you that im a tech for AT&T, that should be justification. If you do it over the net, it will not update the imei and they will be prone to catching you. UPDATE THE IMEI, even to the non data phone.
KD8DNS said:
Listen, I told you that im a tech for AT&T, that should be justification. If you do it over the net, it will not update the imei and they will be prone to catching you. UPDATE THE IMEI, even to the non data phone.
Click to expand...
Click to collapse
ok... i think i get it now.. youre saying that razr aint data phone either and it doesnt matter what kinda phone it is..
sorry im stupid.. this is my first look at updating my phone since i got it 8 yrs ago..but i aint skeered to tinker or look stupid doing so..
i will ask bunch 0 questions till i get it..
thanx for patience..
So I have been using my lovely N1 with AT&T from the day I got it. Just popped my old SIM card into the N1, added a $15/month unlimited data plan and presto blamo it worked like a charm.
So last night I get a text from AT&T telling me I need to add a "smartphone" plan to my account. How do they know I have a smartphone? Anyway, I ignored it. Just now, I got a message from them telling me my phone plan had been upgraded to the minimum plan...$30/month. I am now paying $15 more a month for absolutely nothing.
Buh-bye AT&T...going carrier shopping. Good thing I am not in contract! That's what using unlocked phones will let you do!
Same issue. I guess they figured out how to find nexus ones on their network.
My thread:
http://forum.xda-developers.com/showthread.php?t=630660
Anyone know how they do this ? can we hide the phone model from them ?
you imei is a digital trace. once you make one phone call or text from the phone, thats called billable airtime! your imei comes up in their system as what ever phone you are using in this case the nexus one. this is the same way tmobile knows how people are using a iphone
britoso said:
Same issue. I guess they figured out how to find nexus ones on their network.
My thread:
http://forum.xda-developers.com/showthread.php?t=630660
Anyone know how they do this ? can we hide the phone model from them ?
Click to expand...
Click to collapse
no way to hide the phone at all
T-Mobile is waiting with open arms
Frankly, if a lousy dollar a day for data is too expensive, maybe you shouldn't have a smartphone in the first place.
Old MuckenMire said:
Frankly, if a lousy dollar a day for data is too expensive, maybe you shouldn't have a smartphone in the first place.
Click to expand...
Click to collapse
quoted for truth.
Old MuckenMire said:
Frankly, if a lousy dollar a day for data is too expensive, maybe you shouldn't have a smartphone in the first place.
Click to expand...
Click to collapse
ahfunaki said:
quoted for truth.
Click to expand...
Click to collapse
Everyones needs are different. I have wifi at work, home etc and have a premium GPS on my phone (offline maps).
Heres another one, actually an idiom.
A fool and his money are soon parted.
Click to expand...
Click to collapse
Old MuckenMire said:
Frankly, if a lousy dollar a day for data is too expensive, maybe you shouldn't have a smartphone in the first place.
Click to expand...
Click to collapse
Amen!
I was just about to dial whine one one and call a Waaaambualnce.
If you don't want to pay, change network. You'll still have to pay so get over it.
Besides this is a Nexus One forum not my carrier is crap forum. Two threads that are the same and keep floating to the top of the forum list like unwanted turds.
SC
Old MuckenMire said:
Frankly, if a lousy dollar a day for data is too expensive, maybe you shouldn't have a smartphone in the first place.
Click to expand...
Click to collapse
Good thing your first post here is a bash.
About paying for data and not paying for data:
For me I don't pay for any data on any phone. Why? No 3G, and I mainly use WiFi.
P.S I totally agree with "A fool and his money are soon parted"
AND to top things off, if someone was saving for a nice and shiny phone, this (and you) have no right to tell them "if you can't waste money, you cant have a new phone" saving for a 530$ phone and paying ONE TIME is far different than paying 30$ a month for data, when it isn't even used or isn't to its full capacity.
jm2c
ScaredyCat said:
Amen!
I was just about to dial whine one one and call a Waaaambualnce.
If you don't want to pay, change network. You'll still have to pay so get over it.
Besides this is a Nexus One forum not my carrier is crap forum. Two threads that are the same and keep floating to the top of the forum list like unwanted turds.
SC
Click to expand...
Click to collapse
Totally untrue. You can use this phone with a standard voice with T-Mob, how do I know? I do it.
The real problem is not the price but rather the fact AT&T charges you $30 a month when you can't even use their 3G on your Nexus One.
theomajigga said:
Totally untrue. You can use this phone with a standard voice with T-Mob, how do I know? I do it.
Click to expand...
Click to collapse
I did this with my tp2 also. I didn't think it was worth paying $30 a month to use when I have wifi pretty much every where I go. I like the nexus a lot better, so I pay for the data for now. However, I rarely use the data, so it is basically $25 down the drain every month.
It's not a matter of being able to afford it, flametards... It's about perceived value for services received.
rossiscatch said:
I did this with my tp2 also. I didn't think it was worth paying $30 a month to use when I have wifi pretty much every where I go. I like the nexus a lot better, so I pay for the data for now. However, I rarely use the data, so it is basically $25 down the drain every month.
It's not a matter of being able to afford it, flametards... It's about perceived value for services received.
Click to expand...
Click to collapse
If you're wasting that $25 that's your own fault. Do what you did before if it worked fine.
The point is AT&T or T-Mobile can charge whatever they like. No amount of complaining in here is going to help that. If you want to have a moan the moan on their forums where they might actually see it. ( http://forums.wireless.att.com/ && http://forums.t-mobile.com/ )
Your complaints about carrier pricing are nothing to do with the Nexus One.
SC
toooitwo said:
The real problem is not the price but rather the fact AT&T charges you $30 a month when you can't even use their 3G on your Nexus One.
Click to expand...
Click to collapse
Bingo. This just happend to me yesterday as well. I guess AT&T figured out how to detect the Nexus. I've been paying the full data price for years, just switched it over 2 weeks ago because of this phone. It is pretty weak since its only on edge...
I definitely wouldnt be down for paying 30 a month for Edge, that sucks. Also, why do people have to go trash every thread like it was a personal attack on them, if you dont like his post then dont read it, this is a discussion forum. You act like it automatically directed you here when you went to xda, no, you clicked the link, so click back, there, youre safe.
JoshHart said:
I definitely wouldnt be down for paying 30 a month for Edge, that sucks. Also, why do people have to go trash every thread like it was a personal attack on them, if you dont like his post then dont read it, this is a discussion forum. You act like it automatically directed you here when you went to xda, no, you clicked the link, so click back, there, youre safe.
Click to expand...
Click to collapse
Thanks.
ScaredyCat said:
Your complaints about carrier pricing are nothing to do with the Nexus One.
Click to expand...
Click to collapse
It is relevant to this forum since ATT only just discovered they can label the N1(EDGE) a "smartphone" and charge more money. Other phones with web support still get the EDGE pricing.
ScaredyCat said:
Your complaints about carrier pricing are nothing to do with the Nexus One.
SC
Click to expand...
Click to collapse
Did you see me complaining? No, you did not. I was simply saying it was possible to not have a data plan at all which was contrary to what you said, incorrectly, earlier. "If you don't want to pay, change network. You'll still have to pay so get over it."
Advice: if you want the thread to die quit posting in it. By the way, AT&T changing their policy on the nexus pertains to the nexus in general. Hence this thread's location in Nexus One General sub-forum.
theomajigga said:
Good thing your first post here is a bash.
About paying for data and not paying for data:
For me I don't pay for any data on any phone. Why? No 3G, and I mainly use WiFi.
P.S I totally agree with "A fool and his money are soon parted"
AND to top things off, if someone was saving for a nice and shiny phone, this (and you) have no right to tell them "if you can't waste money, you cant have a new phone" saving for a 530$ phone and paying ONE TIME is far different than paying 30$ a month for data, when it isn't even used or isn't to its full capacity.
jm2c
Click to expand...
Click to collapse
I didn't bash anyone. Just stated my opinion based on the OP.
I hope not everyone here is as overly sensitive as you seem to be.
ahfunaki said:
quoted for truth.
Click to expand...
Click to collapse
Normally i would agree with the 'it's only $15' rationale.
However since these guys can't use 3g, they should get SOME discount from the normal price.
Ok. I have been around the ring in the crappiest circus on earth (known as ATT ), and they're driving me nuts. Thought maybe some of the brilliant minds here might know a way to help me out!
Story:
My wife has a blackberry with a grandfathered unlimited plan. I called ATT Customer Service before I bought my Captivate asking if I could have her plan for my phone and give her the $15, 200 MB plan. Expecting no, I was surprised when the guy on the other end said sure no problem! I asked him literally a good ten times in as many different ways as possible to ensure that he knew what I was asking. No big deal apparently. Captivate was purchased and all of the sudden the plan can't be switched anymore and it doesnt matter what the first guy told me; it physically cant be done (or so I was told)! Called today (furious, after yet another data plan overage despite wifi usage) and was given the same run around, but this time I started getting angry. This guy tells me that it couldn't be done, can't be done, physically impossible! Then he goes on to tell me that if the first guy had made a note on my account they could do it, but since he didn't, they can't. So it's not physically impossible anymore?? Immediately after I mentioned the words "Sprint", "Verizon", and "leaving" he said, "Let me get my supervisor for you" (because before it was impossible to get the supervisor despite my asking ). Supervisor gets on the phone and says it is physically impossible to switch the plan even if it's on the same account. Can't do it; no way! Doesn't matter what any of the lowly CS reps said! I asked her if she cared at all about keeping me as a customer and her answer was "Unfortunately, I can't solve the problem you have today" (basically, no).
This is a joke and despite countless calls to Customer Service (if it can be called that....), I have gotten no where.
Any advice on how I can get out of this mess? I'm super tempted to just leave ATT.
Sorry for the long post/rant
It depends on the plan. I moved my iPhone unlimited plan over, but it was a smartphone plan so it was still the $30 month type plan.
The blackberry plans originally were not really anticipating web browsing as early BB were just sort of WAP browsers. If it was one of these "unlimited" plans that was really just for email, then they may not let you switch.
Try walking into a store and talking to a manager. Find out why iPhone unlimited plans are moved over (even though the plan has a different name and is only for iPhone) and still stay unlimited, but the BB is not.
How much were you paying for your BB unlimited plan?
My wife has the Bold 9000 and has had the plan for about a year and a half now. We are paying 30 dollars for that plan.
I actually have gone in store. Not sure if I spoke to a manager or not, but the guy I asked said no at first, but then wasn't sure so he asked another guy. The other guy just sorta rolled his eyes and said no. ha
Think I should just go and ask for the manager immediately?
I think the problem is you're trying to move a data plan from one phone number to another. I've never known them to do that, only the line that was originally grandfathered in keeps it. Idiot customer service reps don't know what they're talking about half the time anyways.
Ya. I told the supervisor she really needed to train her underlings as three of them told me it was possible. She didn't care. I'm so fed up with ATT.
Thats messed up. Generally when one of my co workers said something regarding a product and I say something different I have to follow and give them that item. Of course we have to check a few thing s out. And if we can't we can replace or give something to make it right
Sent from my SAMSUNG-SGH-I897 using XDA App
I know. What's really irking me right now is that the supervisor didn't even offer to do ANYTHING to amend the situation. I realize my one plan doesn't decide the success of their company, but I really would just like a little customer service.
I hear that EVO calling my name in the distance lol
Aren't most customer calls recorded? If so, can they pull your call and find out that the first guy really did tell you that? Even though they're saying they can't transfer the plan, they can at least acknowledge his error and at least clarify that you're not lying to them and just trying to pull one over on them. Maybe if there's proof that there was an error on their part, they can work something out with you.
That's not a bad idea. I may try that, although I have a feeling that they do not store recorded calls under personal profiles and have no way of tracing certain calls back to certain users.
Maybe I'm wrong. No harm in trying.
cpk86 said:
That's not a bad idea. I may try that, although I have a feeling that they do not store recorded calls under personal profiles and have no way of tracing certain calls back to certain users.
Maybe I'm wrong. No harm in trying.
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I used to work for a financial company and they recorded all of the incoming service calls. They were linked to specific accounts so that they can be pulled in case errors were made. Obviously I probably can't compare a financial company to a telecommunications service line but you're right, no harm in trying.
my understanding is this
if you have the unlimited plan on your line ... and change between smart phones you still keep it ...
but if you have other lines that do not have the unlimited (smart phone) plan ... there is no way for it to be added to those lines ... even if you want it just moved over from one line to another ...
its like an old flag ... and that flag does not exists on the accounts any more but if you still have the flag you get to keep it ...
Ya. I sorta realized that trying to get them to actually change it was a losing battle. It was just the fact that no one seemed to care at all what I was told, even when I was transferred to the supervisor and her "underling" had just got through telling me it was possible. Whatever. I guess I'll be getting the 2 gig plan. Better than going over THREE times in one month....
cpk86 said:
Better than going over THREE times in one month....
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Wow, you must be doing some serious stuff with your phone. I use mine just as much as my laptop, and I don't go over. I have the 200mb plan and I haven't even come close to going over
That's actually one reason I was getting so angry. I'm on wifi about 90% of the time. While I am on it a lot, most (almost all) of the data I'm using is coming over wifi networks, so I shouldn't be going over. They said that that was a device issue so there was nothing they could do and I would have to take it in store for a possible exchange.
I am getting tons of reports from friends that my texts go through tons of times. I've had this happen on stock and CM12. So clearly it's the phone. What can I do to resolve this? If it matters, I'm using Google Messenger.
agentfazexx said:
I am getting tons of reports from friends that my texts go through tons of times. I've had this happen on stock and CM12. So clearly it's the phone. What can I do to resolve this? If it matters, I'm using Google Messenger.
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Sprint? If so, known issue. Try using hangouts.
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So... What is Sprint doing about this, if anything? You'd think that after months of this phone being out, they'd have a fix.
agentfazexx said:
So... What is Sprint doing about this, if anything? You'd think that after months of this phone being out, they'd have a fix.
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right now the only workaround i believe is to go into 3G only mode. some theorize it depends on what vendor market you're in (samsung, ericsson, or AL) but i dont think sprint has done much to address the issue.
Max-o said:
right now the only workaround i believe is to go into 3G only mode. some theorize it depends on what vendor market you're in (samsung, ericsson, or AL) but i dont think sprint has done much to address the issue.
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Well that's annoying. God I hate Sprint
Yeah it's a real crappy issue. Have to stay in 3G or get the issue. Not a big deal if I have Wi-Fi. But it gets old switching back and forth.
KB112 said:
Yeah it's a real crappy issue. Have to stay in 3G or get the issue. Not a big deal if I have Wi-Fi. But it gets old switching back and forth.
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So Sprint said "yeah it's our issue" but hasn't done **** about it?
the issue bothered me at first, but im not about to switch and pay more than $60 for unlimited everything.
stas333 said:
the issue bothered me at first, but im not about to switch and pay more than $60 for unlimited everything.
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This issue goes to show you, you get what you pay for.
agentfazexx said:
This issue goes to show you, you get what you pay for.
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this is only an issue with the nexus 6. I did not have this with my lg g3. either way, $60 for unlimited eveything is better than any other deals.
stas333 said:
this is only an issue with the nexus 6. I did not have this with my lg g3. either way, $60 for unlimited eveything is better than any other deals.
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Not exactly true, our Sprint Note 4 does it also from time to time.
stas333 said:
this is only an issue with the nexus 6. I did not have this with my lg g3. either way, $60 for unlimited eveything is better than any other deals.
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It's not a Nexus only issue with Sprint. My girlfriend and I have been dealing with this on a One Max and prior to that a G3.
Like you say tho... For the money I don't even care really lol
I have my fingers crossed in the hope an update will fix this. Possibly 5.1? I don't text a ridiculous amount but using hangouts has helped. I really liked messenger too, so it's kind of missed.
It's still a sh!tty situation though. But I have 5 lines with a corporate discount. So it's hard to beat subsidized phones and unlimited data, text etc for everyone for under $230 a month.
Any update from Sprint on this? People get my texts 12+ times now. WTF
Great getting mine in morning from Amazon. Most my communication is from texts. Done Google search for fixes Noone seems to have a permanent fix for dup texts. I guess I will have to try various settings that I've found through search and see if any help the issue
Kchitown1977 said:
Great getting mine in morning from Amazon. Most my communication is from texts. Done Google search for fixes Noone seems to have a permanent fix for dup texts. I guess I will have to try various settings that I've found through search and see if any help the issue
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Seems like a call into the BBB to get Sprint working on this is in order... Who's with me?
Been running my n6 about 11 hours now no issues with DUP text
agentfazexx said:
Seems like a call into the BBB to get Sprint working on this is in order... Who's with me?
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The BBB is only slightly less useful than a one legged man in an @$$ kicking contest.
Kchitown1977 said:
Been running my n6 about 11 hours now no issues with DUP text
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Duplicate SMS is a "feature" of your local towers.
I'm still contacting BBB. This is bs
Sent from my Nexus 6 using XDA Free mobile app
I've had to call customer service alot for my wifes G3 lately and every person I talked to was really, really nice. I talked to about 5 different people and all of them were extremely sypathic and understanding. They actually gave me a wifi calling router (verdict still out) as well as making everything right. I actually started to feel bad for complaining. Any one else had that experience or thought that? I might just be paranoid, either way at least one of their services good
Bubba Fett said:
I've had to call customer service alot for my wifes G3 lately and every person I talked to was really, really nice. I talked to about 5 different people and all of them were extremely sypathic and understanding. They actually gave me a wifi calling router (verdict still out) as well as making everything right. I actually started to feel bad for complaining. Any one else had that experience or thought that? I might just be paranoid, either way at least one of their services good
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I've had pretty good luck myself for the most part.
Had a massive problem with a stuck Jump plan due to a return issue and they eventually just paid the remainder (200ish) out.
I would say I have had excellent experiences 90% of the time when dealing with Tmobile. Everyone has been nice, but sometimes you get that super dumb person that adds 10 services to your account you never asked for when you simply just want to close an unused line on your account. This is something that happens with all companies though. Dumb people need work too.
I've worked in a Customer Support Center (not TMo in particular) and can relate that those people are heavily trained to take all the **** customers thow at them and big companies invest a lot of money in personelle, in order to achieve that politeness overload you are talking about. As they call it, the Customer Support is the frontline of contact with customers and must be perfect. If you want the money, you got to convince people NICELY to give you theirs.
I've had great interactions every time with TMO customer service, but, hey, we are all human beings, and sometimes you are going to get someone who woke up on the wrong side of the bed, or someone who didn't pay attention at all the training seminars..
Its easy to hang up and just call back if you get someone who you can't work with..
Maybe I'm just to used to Verizon and ATT. They wouldn't do anything for you cause they didn't have to. I guess being locked in a contract kinda changes where the power lies. I guess its been a while since I talked to someone nice. Right About the time I moved to Philly I think.
I have a very good experience with Tmo CS. I'm with them since Omnipoint. Last time tried to cancel one of my lines they gave me an offer I couldn't resist. "Keep number with unlimited voice and text, no data and we charge you less than you would pay if you cancel that number". So basically I have free emergency phone. Gotta love it.
Sent from my SM-N910T using XDA Free mobile app