Database Develop

Not sure what I did o my Tilt...

I hate for this o be my first thread on here, but I rendered my Tilt unusable and after searching around I can't find any information on how to fix this.
Last week I dropped my my Tilt, the battery fell out, and when I turned it back on all the settings had been reset to default. I was trying to fix this today and had just gotten around to reinstalling HTC Home when things started getting buggy. It said I didn't have enough memory, but there was pretty much nothing visible in file explorer for me to delete and I was unable to open "remove programs." I tried to just do a hard reset but being an idiot I guess I misunderstood the directions and nothing has been working since.
The first thing I saw was the tri-color screen with "Serial" at the bottom and "KAIS1*0 MFG, SPL-1.0.Olipof, CPLD-8" up top in the red. When I hit the soft reset button I et he AT&T screen and the regular numbers in red but it stalls there. I can get back to the tri-color screen by soft resetting while holding down the power and camera buttons, but otherwise I always soft reset to the AT&T screen and stall there. Can anyone tell me what I might want to do? Thanks.

By "stall" how much time have you given it? The first boot after a hard reset is always going to be much longer

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You have just Bricked Your Phone. But I think you can Recover. Press and Hold Down the Caera And Power Buttons and Stick yourstylus in the Soft RESET Hole. Hold Them And See if you get back to the Tri-Colour Screen. If you can then Bonus And you may be able to recover.

It's definitely 100% stuck at that screen, I left it for 15+ minutes.
I really hope its not bricked I CAN get back to the tri-color screen...
Edit: I just realized that it flashes "No Image File!" right before going to the tri-color screen.

Do you see "USB" at the bottom of the bootloader screen if it is connected to your PC when you turn it on?
You also have the option of trying to flash a new ROM using a microSD card.

NotATreoFan said:
Do you see "USB" at the bottom of the bootloader screen if it is connected to your PC when you turn it on?
You also have the option of trying to flash a new ROM using a microSD card.
Click to expand...
Click to collapse
That was going to be my next Step. If you can See USB when you plug it into your computer You are in luck. Also, DO you have an MicroSD Card?

Actually I haven't had a chance to connect it to my PC yet, I'm not at home. I also have never flashed a different ROM onto it or done anything that should void the warranty so I'd be really surprised if I was able to brick it this easily.
Edit: I should be back at my PC later in the week so I'll try that, thanks. I also DO have a micro SD card.

infiniteengine said:
Actually I haven't had a chance to connect it to my PC yet, I'm not at home. I also have never flashed a different ROM onto it or done anything that should void the warranty so I'd be really surprised if I was able to brick it this easily.
Edit: I should be back at my PC later in the week so I'll try that, thanks. I also DO have a micro SD card.
Click to expand...
Click to collapse
Then all is not lost. Let us know what happens when you get to a PC with a Sync Cable.

Alright, will do, thanks for your help!

infiniteengine said:
Actually I haven't had a chance to connect it to my PC yet, I'm not at home. I also have never flashed a different ROM onto it or done anything that should void the warranty so I'd be really surprised if I was able to brick it this easily.
Click to expand...
Click to collapse
Actually it looks like your device is HardSPL'd so your warranty is VOID. But I don't think that is your problem. It looks like this is something your going to be able to fix as suggested once you get to a computer. Many devices have been saved from this point as long as you take your time and be very careful on what you do. Esp if you have to get in useing the command line.
infiniteengine said:
The first thing I saw was the tri-color screen with "Serial" at the bottom and "KAIS1*0 MFG, SPL-1.0.Olipof, CPLD-8" up top in the red.
Click to expand...
Click to collapse

MicropERROR ???

Hi !!!
My French Diamond (stock, no supercid, brand new unlocked), freezed earlier tonight :
In stand by mode (screen switched off), i pulled the top button to switch on device, but screen remained black
I pull battery out, restarted, same problem, restarting with black screen, blind Diamond ?
Soft reset, 2 times, 3 times, still black screen of death... F U C K
Finally, restarted with black screen, when i sync' it to my computer, screen woke up WITHOUT BACK LIGHTING, but it was possible to read an error in a window :
"Please update to latest Microp" with "OK" in the top right corner : when i tap on "OK", screen light finally started... pff, back to life !!!
I pulled battery out, and then Diamond restarted as usual...
Firmware problem (former firmware, no flash)
Hardware problem ?
Warranty return needed ?
Thx

luminouche said:
Hi !!!
My French Diamond (stock, no supercid, brand new unlocked), freezed earlier tonight :
In stand by mode (screen switched off), i pulled the top button to switch on device, but screen remained black
I pull battery out, restarted, same problem, restarting with black screen, blind Diamond ?
Soft reset, 2 times, 3 times, still black screen of death... F U C K
Finally, restarted with black screen, when i sync' it to my computer, screen woke up WITHOUT BACK LIGHTING, but it was possible to read an error in a window :
"Please update to latest Microp" with "OK" in the top right corner : when i tap on "OK", screen light finally started... pff, back to life !!!
I pulled battery out, and then Diamond restarted as usual...
Firmware problem (former firmware, no flash)
Hardware problem ?
Warranty return needed ?
Thx
Click to expand...
Click to collapse
I got exactly the same problem with my diamond as you do. I've tried flashing my diamond successfully with different roms but the same problem still exist. I can hear the sounds when the phone boots up but the screen remains black. Once in a while, I was able to turn on the screen but it's very dim even if I change the brightness to max. Also on the screen there is a pop-up window which says:
MicropERROR
Microp Version Mismatch 0
Please update latest Microp firmware
When I tried going into the device information, the Protocol Version shows "None", and the "IMEI" shows "NONE" as well????
Please HELP!

We have same problem
But i solve it yesterday.
I brought my Diamond back to the store, warranty return. I have a new one now
The seller said that the problem could by solved with a flash rom/update, i must try. I said "No, i want a new one !" and i get a new one.
As you said, flash don't solve problem. I had good feeling
I think it's a hardware problem cannot be solved by upgrade or flash

Hmm I have exactly the same problem. Managed to make a screenshot of it.
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This is problem pro pre-lease units. I have prerelase version of Touch HD (for review) and get exactly same message like you.

jerrry said:
This is problem pro pre-lease units. I have prerelase version of Touch HD (for review) and get exactly same message like you.
Click to expand...
Click to collapse
Hmm I doubt that, because I bought my Diamond on 27th of july this year. I believe the Diamond had been on the market for some weeks/months then.
I got a mail from HTC support that my device had been repaired, but when I entered my diamond's serial number on the repair website, I saw that some support technician entered that they had not found any errors. I'm afraid I get my Diamond back as it was before I sent it for repair

This is from having built in drivers from different versions 6.1 & 6.5 & 6.5.x. many core drivers are not mix matchable. Maybe you installed something that overwrote an original driver, but usually an easy error to track down & fix.

urgent please help -screen issue

Hello,
I've had my tilt for less than a year now. Today, my screen, when I turned it on, shook and while it was shacking, it was showing multiple lines on the screen. At the end, the screen was complete white. I can still make/receive calls, however, I wouldn't know what's going on since the screen was white. It seems to me it was a loose connection???? It got me extremely worried. I took off the battery, made a hard-reset, tried to physically move the screen, non worked. all of a sudden, the screen was fine. Later today, it happened again.
Can anyone please explain this problem to me and how to fix it. I would really appreciate that...
Thank you

Not sure what "shacked" means.
But given you are under 1 year, you probably have a warranty. Would be best to try and get a warranty exchange.
To have you dig around inside checking connection and voiding your warranty, would not be wise with an active warranty.

JimmyMcGee said:
Not sure what "shacked" means.
But given you are under 1 year, you probably have a warranty. Would be best to try and get a warranty exchange.
To have you dig around inside checking connection and voiding your warranty, would not be wise with an active warranty.
Click to expand...
Click to collapse
I'm sorry, I meant to say "shake". Anyways, My phone is unlocked and I bought it from ebay... currently using it in Canada

iamcanadian said:
I'm sorry, I meant to say "shake". Anyways, My phone is unlocked and I bought it from ebay... currently using it in Canada
Click to expand...
Click to collapse
Ahh Booo.
Ok, Find mikechannon's disassembly guides and wiggle all your connections. Sounds like a loose connection to me.

Hello,
Thanks for the reply, I dismantaled my device and made sure all the connections are fine. The problem still appears....

Ok Next Thing it, The LCD panel is "dieing" you will probably need to replace it.

JimmyMcGee said:
Ok Next Thing it, The LCD panel is "dieing" you will probably need to replace it.
Click to expand...
Click to collapse
oh damn
I noticed that when it happens, if I touched the OK and the end call button together, it would sometimes solve the issue. I would have to do it several times though. Is that any hint? are there screen related connections underneath those buttons?
Thank you for your continuing support, much appreciated!

OK, I've noticed that once I click on the call button, the white screen shows up. As I said, I dismantled my device and checked all the connections. However, I didn't go further than the 15th page, i didn't go further because I though that it wasn't necessary.. That's the websites of the tutorial I followed:
http://www.mikechannon.net/PDF Manuals/Replacing the LCD on a Kaiser.pdf
So the two connections I made sure they are properly in was the small and big one only like in the picture below....
Connection #1:
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Connection #2:
Another view of Connection #2:
I appreciate any help possible.... Thank you all...
Thank you again for the continuing support

bump...
Please help as this issue is really bothering me. Anyhelp is much appreciated!

Those connections you have pointed out in those pictures are the keyboard ribbon connections....I think you might have to dismantle a bit further to get to the screen.

mic_888 said:
Those connections you have pointed out in those pictures are the keyboard ribbon connections....I think you might have to dismantle a bit further to get to the screen.
Click to expand...
Click to collapse
OK, I went further and was able to see the screen ribbon. I made sure the connections are in tight. However, after putting everything back, the problem still persist. Now, I'll be more than happy to buy a new screen IF it solves the problem... Please correct me if i'm wrong, doesn't seem more like a connection problem; maybe the chip that holds the ribbon cable is loose? In this case, it would need soldering???
Moreover, I noticed that the screen ribbon is underneath the talk button. Like I said before, touching the talk button solves the white screen*. Isn't that more proof that its not a screen issue?
I am very grateful for any advice...
Thank you
* Before completely dismantling the phone, it used to be touching the talk button brings the white screen problem, now its the opposite

Screen randomly stopped working...weird.

So, I was just using my Diamond to take a photo. After taking the photo, I went to take another and it said "Could not initialize camera" or something like that. I reset the phone using ResetManager, but when it came back on, the screen was not displaying anything and none of the LED's are working.
Now, the phone is working, but I can't see anything! I know it's working, because when it turns on, it vibrates, and if I plug it into my computer, it functions as a USB drive (I can see files on it).
Why is my screen suddenly not working? I tried removing the battery and putting it back in, didn't help. I tried holding the red reset button, didn't help.
Any ideas?
I'm using the most recent version of Dutty's rom (ignore what my sig says).

...quick update:
just reset tried to do a hard reset on the phone (hard to do since i can't even see anything on the screen) and turned it on.
when it came on, the LCD is working, but there is no backlight. there is a message saying something like "microp version mismatch 0" then "please upgrade latest microp firmware"
after that, it goes to the normal touchflo home screen, but there is no backlight.
i am going to try to load the latest (v3.4) version of dutty's rom to see if that works. if not, what should i do?

ok just got off the phone from someone at HTC USA support (866-449-8358).
he had no idea what the problem was. had me to a reset though the settings (clear device storage)
phone turned back on. still no backlight after completing all the steps.
then he transferred me to the "repairs" department. the guy there told me that he only deals with hardware repairs.
the repair dept told me that they didn't know what to do either, and told me to ask on www.htcwiki.com
apparently no one at HTC USA (or at least, no one i've talked to) knows about this problem.
ugh now what do i do?

What happens if you flash it with the latest original rom just to test???

owziee said:
What happens if you flash it with the latest original rom just to test???
Click to expand...
Click to collapse
haven't tried that because i don't have a copy of it...where can i download the latest official HTC rom?
at present, everything functions on the phone EXCEPT for the backlight & key LED's. the strange part is that the center (OK button) white LED does still work.
by the way, i got an email back from HTC tech support. here is what they said to do:
Thank you for your inquiry on your Touch Diamond.
I know how frustrating it can be to not have your device function the way it should. If you have any Third Paty Software on the device I would suggest removing that as a start. If that has no effect on the issue, we can hard reset the device. This will reinstall the operating system to the device and determine if it is software or hardware related. If this does not fix the issue, the device will need to be repaired.
Please follow the following steps to perform a factory default reset:
1. Press and hold both the Volume Down and OK keys (the bottom key on the left of the phone and the center, circular key on the face of the phone).
2. Insert the stylus tip into the reset hole at the entrance of the stylus holding slot (as if you were doing a regular soft reset). Once the screen goes blank release the stylus.
3. When a prompt on the screen appears asking if you wish to clear all data on the device, press the Volume Up key as indicated by the prompt.
4. Allow the device a couple of minutes to fully restart and let all device customizations finish before touching any button or tapping on the screen.
HTC Repair’s number is 1-888-617-1113. The hours of operation for HTC Repair is Monday through Friday 8 AM – 8 PM EST.
I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.
HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com
Click to expand...
Click to collapse

no one has a solution to this problem? am i the only one who is having the microp firmware error and a non-functioning backlight?
tell you what. i'll offer $40 via paypal to whoever can give me (correct, working) info to fix the microp firmware error.

I had the same problem you had. It had been going on for a couple of months. Screen which stayed black after ending a call or after some time of inactivity it also stayed black after pressing the power button. When I soft resetted my diamond it vibrated, but the htc startup animation didn't show up, also after several soft resets.
I got my diamond only working by taking out the battery. Sometimes even when I put in the battery in after some seconds, it still remained black when I turned it on. Most of the times I had to take out the battery and leave it out for some minutes. After 5 or 10 minutes I put it in and it started the normal way. But after half a day or so I got the black screen again and had to remove the battery again.
I use original Dutch stock rom 1.93 with some tweaks. Nothing special or so....I managed to install a remote control utility so I could see the screen on my laptop. One day I got the exact same error you had. So I called HTC support in The Netherlands. They sent me an email with an UPS receipt so I could send it to EuroTwice, which takes care of the repairs for The Netherlands and Belgium. I could track the repair online and noticed that they couldn't find any error. I got my diamond back last week and when I turned it on, guess what....the screen remaind black. It did vibrate when booting, but the HTC startup logo didn't show up again. The repair ticket (the paper one I got with my diamond when I got it back) also mentioned that they couldn't find any error whatsoever and that they hadn't modified a thing on my device. Bad ****.
I then remembered that I had an extra insurance/warrenty I bought that together with my diamond, just in case. I went back to the store (something I should have done much earlier) and they tested it again, but because of the extra insurance/warrenty I got a brand new diamond. This one works perfectly. Tweaked it again and my screen doesn't turn black anymore. Haven't soft resetted my device in 4 days now.
So I should suggest to go back to the store and demand a new one.
I attaced the screenshot of the error I had...Btw...I bought my device on july 27 this year and got an new device last week. Normally you can get a new device here when the product doesn't work as it should within 3 days or something. It's worth a shot....
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wow long story. so i guess i'm #$^$ed at this point.
i can't believe no one knows how to fix this, when it's obvious some sort of software/firmware error - not hardware.
i've offered a $40 reward for anyone who can fix this problem, but no bites so far.
i bought my diamond online back in june or july...i doubt the store will cover it with warranty. maybe i need a new phone

Maybe you can send the screenshot I made to HTC and ask them how to fix this. Or at least refer them to this thread. You said you bought it online. From a webshop or 2nd hand on ebay or something ? If you bought it in a webshop it's worth contacting them.
Furthermore I don't know how the legal stuff works in your country, but in The Netherlands we have a kind of protection for customers when it comes to products and their economic life. This means that for some devices the manufacturer has to repair it for free. For instance a washing machine or television. You can expect that it lasts for a minimum of 4 years. If it breaks down after one year or so, you can take it back to the store and they have to repair it. The vendor has to prove that you are to blame for the malfunction of the product, but in 99% of the cases they simply can't. Good luck with this matter.
http://www.htc.com/sea/CS_Mail.aspx

I'll pass on that screenshot...but who knows if it will help. HTC hasn't been too helpful so far...
anyone have any more info on how to maybe fix this?

anyone? anyone?
i'm still stuck with a phone that has NO BACKLIGHT!
i also just realized that the Wi-Fi is no longer working.
grrrrr....
ok $50 to whoever can fix the microp problem on my phone!

Have you installed the original rom yet?? By a full reset the original rom is not comming back only your duttys. If you did not flash it yet with original you should do it. When the problems after this stil occur you can send it to a repair shop. Normaly this is then under waranty.
No point of discussing when original rom has not been tried.
You can download original rom from the HTC site.
Grtzzzz

Hey man be sure You´re not the only one with this prob...check this:
http://forum.xda-developers.com/showthread.php?t=423475
I got this error on saturday n till yesterday I was tryin to find out somethin to fix it....the conclusion is - yesterday I sent it for warranty repair
Even with no display and buttons I flashed stock 1.93xx ROM and also stock 1.93 SPL - nothing changed...problem remained. I was unable to do Hard-reset ´cause "reset button" didn´t work. And very good notice - a few days before this stuck I couldn´t turn on wi-fi. I didn´t realize that it has somethin with this problem till now - I see You got same symptoms
Really didn´t find the solution so only way was to send for reapir to authorized service. Off course like a warranty service n I hope that I didn´t lost warranty - couldn´t proof if flashin of stock SPL was really succesful - but PC didn´t show any errors after the whole procedure...

Diamond freezes or TouchFlo appears to be broken

First I was afraid that my creen is broken, but it is only theTouchFlo...
did you ever see this?
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It is only the TouchFlo!!! Everything else works fine!!!
Also in the last few days I had some problems with my Diamond, it always breaks down, and it never did in the last few month!
I already did a hard reset, nothing changes...
I formated the flash to prevent viruses....
Can somebody help me? Should I buy a mobile anti-virus, is that really necessary?
WHAT THE HECK IS GOING ON???
-------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------
EDIT / UPDATE / SOLUTION:
I found the solution to this problem.
Like somebody told in this thread it is a software problem!
It seams to be an error in the ROM, that even a hardreset cannot restore.
So I flashed a newer ROM to my Diamond. It was the first time I did that, so I did not really know how it works. But at the end it was really easy.
IT IS JUST IMPORTANT TO READ ALL THE NOTES before you try to flash the ROM.
I upgraded my ROM from 1.93.xxx to 2.03.xxx but it is possible to reflash the same ROM to your device.
How it works?
Just go to http://www.htc.com/www/supportdownloadlist.aspx?p_id=133&act=sd&cat=all
and download the ROM you like. At the moment there are to ROMs avaiable 1.93 and 2.03
So download the one you like (size: +- 100 MB), then READ and FOLLOW all the instructions if it is your first time.

yeah thats happened to me couple of times...it usually happens to me when i leave my diamond plugged in the charger over night...occasionally, the device freezes up or reboots over night (i know this because when i wake up, i get prompted with insert sim passcode screen)

BlackFear said:
First I was afraid that my creen is broken, but it is only theTouchFlo...
did you ever see this?
It is only the TouchFlo!!! Everything else works fine!!!
Also in the last few days I had some problems with my Diamond, it always breaks down, and it never did in the last few month!
I already did a hard reset, nothing changes...
I formated the flash to prevent viruses....
Can somebody help me? Should I buy a mobile anti-virus, is that really necessary?
WHAT THE HECK IS GOING ON???
Click to expand...
Click to collapse
I had something kind of like that except my screen output everything as if I was looking at it through a mirror, but the touch screen locations were still the same.

wow, can i have that skin?
joking, have you tried to re-flash? cool it a bit (5-10 degrees)?

http://diamond.forumotion.net/forum-f2/topic-t131.htm

I have the same problem and cannot isolate why it happens, but it is a coincident it happens when plugged in charger.
Only way I found to clear it is soft reboot

BlackFear said:
First I was afraid that my creen is broken, but it is only theTouchFlo...
did you ever see this?
It is only the TouchFlo!!! Everything else works fine!!!
Also in the last few days I had some problems with my Diamond, it always breaks down, and it never did in the last few month!
I already did a hard reset, nothing changes...
I formated the flash to prevent viruses....
Can somebody help me? Should I buy a mobile anti-virus, is that really necessary?
WHAT THE HECK IS GOING ON???
Click to expand...
Click to collapse
broke youre glas?? lol
i dont got this on my diamond..
maybe flash a new rom?

what happens if you change your wallpaper??

IMHO this is drivers...

riki1 said:
http://diamond.forumotion.net/forum-f2/topic-t131.htm
Click to expand...
Click to collapse
Nice, but erm ENGLISH ?? Cannot understand a word.
----------------------

BlackFear said:
Nice, but erm ENGLISH ?? Cannot understand a word.
----------------------
Click to expand...
Click to collapse
Strange TouchFlo ...... strange language

Yeah yeah yeah, but does anybody know what this is???

BlackFear said:
Yeah yeah yeah, but does anybody know what this is???
Click to expand...
Click to collapse
I translate it(my link) , sorry for my english :
Sometimes I need glasses for see fine (I have only 1+), but now Diamond got me
I tryed restart TouchFlo, but it not help, only soft reset help I think .
Diamond is gagger

Malik05 said:
yeah thats happened to me couple of times...it usually happens to me when i leave my diamond plugged in the charger over night...occasionally, the device freezes up or reboots over night (i know this because when i wake up, i get prompted with insert sim passcode screen)
Click to expand...
Click to collapse
i had that, sent it back to HTC and they sent me a replacement

mugglesquop said:
i had that, sent it back to HTC and they sent me a replacement
Click to expand...
Click to collapse
its just a software related issue, not hardware (at least i dont think). But it happens to me very rarely...hasnt caused any issues.

It started 1 week ago on my phone...
I installed an Anti-Virus to check, but found nothing.
I did hardreset, now my diamond freezes less often.
But what can it be? And I dont know how to install a new ROM version, or how to complet flash the ROM...
And when I sent my diamond back to HTC this takes over a month to get it back, because here in Luxembourg they are so F***ING slow!

So, this is an edit of the message above:
I updated my Touch Diamond now from ROM 1.93.xxx to 2.03.xxx
It was kinda easy, you just have to go to the HTC Homepage, then to Diamond Support and Downloads.
THEN IT IS VERY IMPORTANT TO FOLLOW ALL THE INSTRUCTIONS IF IT IS YOUR FIRST TIME, so read!
I will tell you then in a few days if it had some affections to the problems I have with my diamond!
EDIT / UPDATE 1:
The phone seams to work a bit faster with the new ROM then with the older.
GSensor Calibration is already installed on this new ROM
New Version of Google Maps
And I think a newer version of Youtube.
Although some System Updates and Internet Sharing is now in choose-list when connecting to PC