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Hi all,
I am 2and a half months into a contract on an Orange SPV M2000 on a £25 per month contract, I paid £250 for the phone and have had problems from day one. They have replaced the handset 3 times since then because of the phone not ringing when a call is made and at this moment I am awaiting yet another replacement. I have been offered the SE P910i as a replacement but this is a phone that I can get for free on a £25 per month contract elsewhere and is not as expensive as my M2000. I have also paid £60 for an SD card that cannot be used in a SE P910i. I have also lost work because of the faulty phones. Even though Orange have admitted that I have had a series of faulty phones they will not make true remuneration or let me cancel my contract. I am therefore stuck between a rock and a hard place and as such am forced to continue paying my line rental even though I have had a series of faulty phones that I cannot use. Can anybody tell me how I can sort this out and if I have any rights in this case.
Tell them you want a free upgrade to the M5000 when it is released.
take the SEp910 then sue them for the £250 - five minutes on www.moneyclaim.gov.uk
Timax45:
I'm a litigation lawyer in the UK in The Real World, and I'd say that this is a clear breach of the Supply of Goods and Services Act 1982 with respect to your service contract, and the Sale of Goods Act 1979 with respect to the supply of the faulty phone.
Have a quick look here:
http://www.dti.gov.uk/ccp/topics1/facts/supplyofservices.htm
and here:
http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm
Look at Which!'s website or google for how to complain on this basis.
However, basically, rattle your sabre with the Operator - speak to their disconnection department (for Orange 0800 079 22 88 ) and demand that they end your contract and (if you feel ballsy) refund your used months' rental, but not your used minutes, stating that the phone and service provided has failed to be "as described, of satisfactory quality and fit for their purpose". If they refuse say you will speak to Trading Standards.
If you pay by credit card, they will also be liable for bollocking Orange.
Let me know how it goes.
V
vijay555 said:
Timax45:
I'm a litigation lawyer in the UK in The Real World, and I'd say that this is a clear breach of the Supply of Goods and Services Act 1982 with respect to your service contract, and the Sale of Goods Act 1979 with respect to the supply of the faulty phone.
Have a quick look here:
http://www.dti.gov.uk/ccp/topics1/facts/supplyofservices.htm
and here:
http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm
Look at Which!'s website or google for how to complain on this basis.
However, basically, rattle your sabre with the Operator - speak to their disconnection department (for Orange 0800 079 22 88 ) and demand that they end your contract and (if you feel ballsy) refund your used months' rental, but not your used minutes, stating that the phone and service provided has failed to be "as described, of satisfactory quality and fit for their purpose". If they refuse say you will speak to Trading Standards.
If you pay by credit card, they will also be liable for bollocking Orange.
Let me know how it goes.
V
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A couple of things to consider though:
1) there are two contracts, one over the phone and one over the network. the network contract ontains terms which deny right to service. I understand these are not contrary to UCTA.
2) the contract over the phone is as against the supplier not the network although in this case it sounds as though both are orange.
the most important thing though is this info: it will cost orange several hundreds to instruct someone like vijay plus counsel to defend a claim. they will not defend your claim and so you will be paid.
now go here and issue a claim: www.moneyclaim.gov.uk
sainthalo - I don't think there's an indication that there's a problem with "service" in the mobile phone network sense, ie he can get coverage and use a phone, if the phone worked. Is that correct Timax45? All operators cover themselves from promising you perfect network service.
However, with respect to the phone, that's clearly a problem. I agree with saint to make a claim, but just prior to that I'd ring orange and tell them that you are about to commence a claim if they refuse to stand up to their legal obligations.
Throw around some serious sounding words and they should at least pass it on to someone who can take your issue seriously.
To cover your back you should write to them (letter, not email ideally) and tell them you are about to start a claim as a result of their failure to comply with their legal obligations in breach of the contract. I'm sure www.moneyclaim.gov.uk should help out with the claim itself.
V
vijay555 said:
sainthalo - I don't think there's an indication that there's a problem with "service" in the mobile phone network sense, ie he can get coverage and use a phone, if the phone worked. Is that correct Timax45? All operators cover themselves from promising you perfect network service.
However, with respect to the phone, that's clearly a problem. I agree with saint to make a claim, but just prior to that I'd ring orange and tell them that you are about to commence a claim if they refuse to stand up to their legal obligations.
Throw around some serious sounding words and they should at least pass it on to someone who can take your issue seriously.
To cover your back you should write to them (letter, not email ideally) and tell them you are about to start a claim as a result of their failure to comply with their legal obligations in breach of the contract. I'm sure www.moneyclaim.gov.uk should help out with the claim itself.
V
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Hi vijay glad we agree that he has little legal bases in claiming for the service element). However if he adds up days lost and works out value of tarriff paidthat was wasted he can add this to the claim since this claim would not be determined on legal merit but settled out of financial convenience.
You are quite right he should send notice of intention to commence proceedings. However many people find this an incredible hardship! If so then in this instance when the claim amount is low and given orange will not defend it and will not pay on the basis of a personal notice then you can skip the formality of notice especially given the matter will not get to trial so the minor procedural defect will not be of consequence.
Lets hope our friend with the grievance actually commences proceedings although I have to say, without smiting him, that most people don't even when they have been fortunate to get professional advice from someone like yourself.
Just a heads up:
I am travelling to the US, and planned to pickup both a Nexus 4 and a Nexus 10.
I called both Samsung and LG and both have separately confirmed that the warranty is NOT international. If there are any problems, the devices would need to be returned for warranty purposes to the original country of purchase.
Note it's a different situation for the Nexus 10 (at least) if bought within the EU and an EU bloc warranty is offered - but Samsung couldn't advise further at this time. See here for more info:
http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY
Worth a though if you are considering importing.
JamesRC said:
Just a heads up:
I am travelling to the US, and planned to pickup both a Nexus 4 and a Nexus 10.
I called both Samsung and LG and both have separately confirmed that the warranty is NOT international. If there are any problems, the devices would need to be warranted in the original country of purchase.
Note it's a different situation if bought within the EU and an EU bloc warranty is offered - but Samsung couldn't advise further at this time. See here for more info:
http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY
Worth a though if you are considering importing.
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So, what if one would purchase a N4 within the Europe, warranty wise?
So this product is the same as every other products.
---------- Post added at 10:27 AM ---------- Previous post was at 10:22 AM ----------
gideonMorrison said:
So, what if one would purchase a N4 within the Europe, warranty wise?
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As with every either product you would buy..... for consumers purpose EU is generally 1 entity. But if you'd live in Europe you would know that..
God bless the EU. It does have its benefits.
Sent from my Nexus 7 using Tapatalk 2
Guy from one of polish forums called to our lg department asking about buying nexus 4 in Germany or UK and warranty. They told his that warranty applies only in county you buy the phone.
Do you think they were uninformed?
Sent from my GT-I9100 using Tapatalk 2
DforDesign said:
Guy from one of polish forums called to our lg department asking about buying nexus 4 in Germany or UK and warranty. They told his that warranty applies only in county you buy the phone.
Do you think they were uninformed?
Sent from my GT-I9100 using Tapatalk 2
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I live in the Netherlands and thinking about purchasing from the U.K. Therefore I need to know, too.
DforDesign said:
Guy from one of polish forums called to our lg department asking about buying nexus 4 in Germany or UK and warranty. They told his that warranty applies only in county you buy the phone.
Do you think they were uninformed?
Sent from my GT-I9100 using Tapatalk 2
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UK is different.. but people who are concerned already know that. And uninformed isn't really the word you are looking for.
The manufacturer sets the warranty policy, they do not have to accept a warranty outside the area it was purchased, they don't even have to provide a warranty at all.
Whether or not this is true is for the warranty document itself to decide, it is not uncommon for the people in the calcenters misinforming people based on a limited amount of knowledge and/or guesswork.
But all products bought in the EU are subject to a type of "warranty"(don't know the english version of the word) and this "warranty" lasts atleast 2 years and cannot be dismissed regardless of where it was bought, though it may still require you to send it to the country you bought it in.
FISKER_Q said:
The manufacturer sets the warranty policy, they do not have to accept a warranty outside the area it was purchased, they don't even have to provide a warranty at all.
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actually, they do have to provide warranty, anywhere on the planet in fact. BUT you will have to ship international and/or are not entitled to service in your language.
Man don't blindly throw out "I think its a fact because I just made it up"
Basically I just want a Playstore in the Netherlands. Or just Playstore prices. PERIOD.
MatAuc12 said:
actually, they do have to provide warranty, anywhere on the planet in fact. BUT you will have to ship international and/or are not entitled to service in your language.
Man don't blindly throw out "I think its a fact because I just made it up"
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Same could be said for you. The "Warranty" that is provided legislatively from the EU is usually confused with actual warranty.
I looked it up, and it's apparently called "Guarantee" in english, so yes the companies do have to follow the protections in those guarantee, but any protections beyond that guarantee, which is the warranty, are completely optional.
http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm
FISKER_Q said:
Same could be said for you. The "Warranty" that is provided legislatively from the EU is usually confused with actual warranty.
I looked it up, and it's apparently called "Guarantee" in english, so yes the companies do have to follow the protections in those guarantee, but any protections beyond that guarantee, which is the warranty, are completely optional.
http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm
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Companies offer at least the minimum warranty because they HAVE to. Anything additional is not called anything different. Guarantee and warranty are esseentially the same thing. Guarantee means "promise". You guarantee to warranty the product. We don't speak that way and use the word interchangibly in normal conversation.
I really don't see what you are trying to say. I told you you are wrong when you said they don't have to provide warranty at all, and even you seem to disagree with that! But still argue...
FISKER_Q said:
Same could be said for you. The "Warranty" that is provided legislatively from the EU is usually confused with actual warranty.
I looked it up, and it's apparently called "Guarantee" in english, so yes the companies do have to follow the protections in those guarantee, but any protections beyond that guarantee, which is the warranty, are completely optional.
http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm
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Warranty and guarantee are essentially the same thing. What you're talking about is the time to file a pretension to the seller, which is compulsory in all members of the European Union and which currently stands at two years. Warranty/guarantee can only extend the terms (different in each member state) and length of that.
What I can't see in law is the need to provide the "warranty" in all states no matter the purchase location. Yes, your "warranty" period is applicable, but they don't need to accept it in a different state. If they say that they do accept, it's an extension to the terms enforced by the state.
As a consumer you are always protected by the jurisdiction in which you buy from, they can give a rats ass about where you will use it. (speaking about companies jurisdiction here more than government because legit companies don't care about those because they abide anyways)
MatAuc12 said:
Companies offer at least the minimum warranty because they HAVE to. Anything additional is not called anything different. Guarantee and warranty are esseentially the same thing. Guarantee means "promise". You guarantee to warranty the product. We don't speak that way and use the word interchangibly in normal conversation.
I really don't see what you are trying to say. I told you you are wrong when you said they don't have to provide warranty at all, and even you seem to disagree with that! But still argue...
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I already proved you wrong with a link from the official site from the European Union, yet you still argue.
Guarantee != Warranty
I did, as you said, say it was often commonly confused with eachother, but that still doesn't make it the exact same thing.
Thats a badddd newsss
Bad news abt the international warranty not available for nexus 4 .. but is there something that atleast they repair it with a minimal cost or something like that?
FISKER_Q said:
I already proved you wrong with a link from the official site from the European Union, yet you still argue.
Guarantee != Warranty
I did, as you said, say it was often commonly confused with eachother, but that still doesn't make it the exact same thing.
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Yet when I look at the laws that apply here in my country, the word "guarantee" or "warranty" is not being used to describe what the state requires the sellers to conform to. It clearly states that "guarantee" is voluntary extension to the terms required by the law and is illegal to use, if it doesn't fulfill the terms set by the law.
Can you point to the specific law, that states that guarantee is obligatory?
Mikk36 said:
Yet when I look at the laws that apply here in my country, the word "guarantee" or "warranty" is not being used to describe what the state requires the sellers to conform to. It clearly states that "guarantee" is voluntary extension to the terms required by the law and is illegal to use, if it doesn't fulfill the terms set by the law.
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Different countries have different names for the same thing.
For example the reason why i didn't know the official/english wording for the word was because "Guarantee" and "Warranty" is one and the same word in our language.
So we have a different word for "Guarantee" in Danish, but that we use a different word doesn't change the law on the matter.
Can you point to the specific law, that states that guarantee is obligatory?
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Frankly i already gave you a link explaining it, if you're unwilling to trust the official word from a site funded and hosted by the EU, then that's your problem, not mine.
Okay now I am confused. Do we have a right to send in a defect unit in our home country if it was imported or not? As for warranty I heard that in Europe you are obligated to give customers a two year warranty when it comes to electronics
Sent from my GT-I9000 using xda app-developers app
Why don't manufacturers offer international warranty like laptops?? When laptops can have international warranty why not phones?
Sent from my GT-I9100 using Tapatalk 2
Yesterday I bought a Telus HTC One from a person off of Craigslist ($475), little did I know there is a cluster of stuck pixels along with several more stuck pixels at the top of the phone. I have unlocked it (I bought it locked to Telus, paid $25 for unlock) and put my Bell SIM in it.
The phone came as so:
-Bootloader is "*tampered*" along with an unlocked bootloader (which I can fix, I'm pretty sure: with s-off and re lock)
-Without the Beats Logo on the back (he took it off)
-Running some pre-release 4.2.2 ROM, rather then the stock Telus firmware (I'm sure I can flash the RUU)
-With a scratch on it which wasn't mentioned on the listing
-Digitizer is faulty, multiple stuck pixels and one large cluster (Well, "large" seeing that the pixel density is so high)
Since, I bought this second hand as well as being on Bell (I'm in Canada btw) would I be able to get RMA? As the EULA denounces that I being a second hand buyer can not have the warranty...I however do have the S/N stickers for the RMA and my seller will give me the receipt.
So should I get a refund or risk a possible reject from HTC RMA?
Pictures can be found here
imgur (dot) com/a/KBCdd (sorry for the dot, just add in period to get the url)
Customer shall present the PROOF OF PURCHASE upon claiming this
Limited Warranty. This Limited Warranty may not be sold-on, assigned,
transferred or given to any subsequent purchaser or acquirer of the
Product. This Limited Warranty is only valid and enforceable in the
countries where the Product is sold. Moreover, if Product is returned to
be repaired under
this Limited Warranty in the place other than where you purchased, HTC
attempts to repair such Product but can not guarantee the outcome.
Warranty service availability and response times may vary from country
to country and may also be subject to a registration requirement in the
country of purchase.
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I'm not a legal guy, but hmmm...
If the warranty is non-transferable you will end up paying money for out of warranty repairs. Display module replacement is 180 USD for USA.
Hunt3r.j2 said:
If the warranty is non-transferable you will end up paying money for out of warranty repairs. Display module replacement is 180 USD for USA.
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Well, if I can get the receipt and have the S/N stickers... technically I can say it's mine
Although, will Telus or Bell be able to check the IMEI to see who's it was?
TallDwarf said:
Well, if I can get the receipt and have the S/N stickers... technically I can say it's mine.
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The phone is yours, the warranty is not. If it was mine I'd be taking it up with the seller, doesn't seem that they were completely honest about the phones condition.
Nope, in almost all cases the warranty is not transferable. Think of it this way, you sign a contract with the seller to give them x amount of money for a certain item and they make you a promise that if the item breaks they will (under certain circumstances) fix it. Selling the phone on violates the original contract which is solely between you and the manufacturer and thus they have no obligation to fulfill the warranty to anyone but the original purchaser. That's the law but often not the practicality. If you have the warranty you may be able to take it into a shop and find a nice sales rep, or you may be able to get the guy who sold it to you to claim the warranty. However from what you have said he doesn't sound very trustworthy. If you have the warranty (piece of paper which came with the original phone) you could try and take it to a Telus store and see what they say.
cschmitt said:
The phone is yours, the warranty is not. If it was mine I'd be taking it up with the seller, doesn't seem that they were completely honest about the phones condition.
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postfatal said:
Nope, in almost all cases the warranty is not transferable. Think of it this way, you sign a contract with the seller to give them x amount of money for a certain item and they make you a promise that if the item breaks they will (under certain circumstances) fix it. Selling the phone on violates the original contract which is solely between you and the manufacturer and thus they have no obligation to fulfill the warranty to anyone but the original purchaser. That's the law but often not the practicality. If you have the warranty you may be able to take it into a shop and find a nice sales rep, or you may be able to get the guy who sold it to you to claim the warranty. However from what you have said he doesn't sound very trustworthy. If you have the warranty (piece of paper which came with the original phone) you could try and take it to a Telus store and see what they say.
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I think I will Un-Root, Relock Bootloader and get my money back. If all goes well hopefully I can just buy an unlocked international version in the coming months. Should I try and revert it to stock? ( I could probably get better footing in trying to convince him to refund )
Hi, I got my Moto G 2nd gen 2 months ago and when I got it there was a slight area of the screen where the glass touched the display too much, making it sorta off colour on that part of the screen like when you press down too hard except this is where the screen is always like that.
Now I feel like it has gotten slightly worse over time and want to use my warranty, however 2 months ago I unlocked the bootloader with the intentions of rooting it (I never gotten round to rooting it in the end)
I messaged moto support last night and they sent me an email saying how I can return it to be repaired but also said:
Motorola will repair and return your phone free of charge under the warranty conditions. If in the event that your phone is found to be out of warranty by the repair centre then please be advised that a quotation and handling charge may be applied. Any damage caused by using unauthorised operating systems, tampering or altering the device firmware and any signs of physical damage that were undisclosed prior to sending for repair will void your warranty and you may be charged for repair.
You can expect the phone to be repaired within 10 working days from its arrival at our repair centre but please allow additional days for postage. Please also note that Motorola do not accept claims for losses incurred by customers not following the process detailed in this message.
This is weird because on another thread on xda (http://forum.xda-developers.com/showthread.php?t=2574104) it said that even though I unlocked the bootloader, as I live in the EU I legally can get a hardware problem like this fixed by them for free as unless they can prove that unlocking the bootloader did this then they have to fix.
I don't wanna send it off and it come back as they think my warranty is void, how can I assert my rights in a situation like this to get my screen defect fixed?
Many thanks
No reply? Ah well
As an update I had a conversation with the online chat support motorola customer care thing last night, saying how I unlocked my bootloader however I believe that as I live in the EU I still have a warranty set out by a directive (I refered to this http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 a lot, provided a lot of useful information)
They then forwarded my message onto a relevant department (whoever that was) after saying many times that the warranty was completely void, and I spoke to them again today and they said they got a message back from said department who said the same thing where no repair can be issued as the warranty has been voided. I again tried to assert the EU law but he couldnt help me or even forward me onto someone who could help me, so I gave up.
I'm at a loss people The website in this post http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 said that if they refuse to repair then "you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations." but I would have no bloody idea on how to do that.
To expand, I bought the device on Amazon but it has been more than 2 months since I got the device so I have no option to message them about the device specifically.
Someone please help me
My advice is to actually call your local Motorola service and speak to a person instead of writing them. If they still refuse your repair you should contact amazon as they have a very accommodating return policy. Last step is to visit your local consumer protection office and ask for legal support.
Bte from which country are you from?
ch1llahh said:
My advice is to actually call your local Motorola service and speak to a person instead of writing them. If they still refuse your repair you should contact amazon as they have a very accommodating return policy. Last step is to visit your local consumer protection office and ask for legal support.
Bte from which country are you from?
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The UK, I'm looking at Amazon and through my previous orders I cant contact them about my phone order anymore as its been more than 2 months, do you reckon I should just send an email to them anyway?
Thanks for replying by the way
Addapp said:
The UK, I'm looking at Amazon and through my previous orders I cant contact them about my phone order anymore as its been more than 2 months, do you reckon I should just send an email to them anyway?
Thanks for replying by the way
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Amazon have a great returns policy, you can contact them for return or refund of items out of the initial returns period using live chat. Use this link
https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?skip=true
Use 'An order I placed', select the item and you can chat live with an agent. How you deal with it and what you say is wrong with the phone is then up to you.
If you're in the UK, the Sale of Goods Act is your friend, and holds the seller, not the manufacturer, legally liable for any defects in the product (the key phrases are "not fit for purpose", "not as described", and "not of merchantable quality").
In practice, this often means that you end up dealing with the manufacturer to resolve problems after purchase, since many retailers lack the facility to carry out repairs and end up being a conduit between you and the manufacturer; thus it's often easier to go to the manufacturer directly.
However, that still doesn't remove the seller's obligations under the law, and Amazon's policy doesn't supersede the law. If you've only had the phone for two months, and it was defective from the moment you received it, it's Amazon's legal responsibility to address the issue.
I would recommend requesting a full refund or a replacement with a new device. Make sure to wipe the old one before sending it back. If Amazon refuses to play ball, have a chat with your local Citizens' Advice Bureau. That said, in my experience Amazon is usually willing to abide by its legal obligations after only a little bit of to-and-fro reminding them of said obligations. I've successfully returned a few items more than a year after purchase because they should have lasted for several years (see the "not fit for purpose" mentioned above), although Amazon's initial responses were to suggest that nothing could be returned after thirty days, followed by a suggestion that I take it up with the manufacturer.
Just remind Amazon of the Sale of Goods Act's requirements, and you should be alright.
Thank you so much for the help!
I contacted amazon today rather than Motorola, and it literally took 5 minutes of live chat to get a replacement phone sent to me first class and the return label for the old one to come here. What a difference it is compared to the horrific experience from the Motorola live chat who don't even know the EU directive.
Really happy to now have a replacement coming rather than sending it to a repair centre and having no phone for a week.
Good result, and just as expected from Amazon. Their live chat system for returns/refunds is very straightforward.
I bought mine them too, not quite the cheapest, but worth a couple of quid extra for the piece of mind in case a replacement needed whilst under warranty.
Addapp said:
No reply? Ah well
As an update I had a conversation with the online chat support motorola customer care thing last night, saying how I unlocked my bootloader however I believe that as I live in the EU I still have a warranty set out by a directive (I refered to this http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 a lot, provided a lot of useful information)
They then forwarded my message onto a relevant department (whoever that was) after saying many times that the warranty was completely void, and I spoke to them again today and they said they got a message back from said department who said the same thing where no repair can be issued as the warranty has been voided. I again tried to assert the EU law but he couldnt help me or even forward me onto someone who could help me, so I gave up.
I'm at a loss people The website in this post http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 said that if they refuse to repair then "you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations." but I would have no bloody idea on how to do that.
To expand, I bought the device on Amazon but it has been more than 2 months since I got the device so I have no option to message them about the device specifically.
Someone please help me
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I unlocked my phone too and when I messed up with the system files, I sent it to 'MediaMarkt' (the shop from where I bought it), and they sent me my phone back a month later and said that it is out of warranty because of unlocking and rooting, and it was in Spain. But luckily I flashed the system files via fastboot and its working fine now.
I contacted the Citizens Advice consumers service in the UK and they replied with this:
pastebin .com/GpUxggaK (Remove Space, cant post links as I don't have 10 posts)
As a TL;DR they said to contact amazon, and that the UK actually has a 6 year warranty for faulty goods (good god thats a long time) and that they will send a complaint to the trading standards if I give them motorolas postcode and address so that's cool.
I'm expecting my new moto g to come tomorrow thankfully
This makes no sense but it is what I am being told.
The note 8 which is advertised everywhere as water and dust proof/resistant loses that aspect as soon as any official warranty work is carried out on the device (by Samsung themselves)? This is the official Samsung stance?
How can you sell and market a phone as water and dust proof/resistance and when its faulty and needs repairs under warranty and through no fault of my own, claim that it can no longer be guaranteed/warranted against water/dust? The phone should be what I paid for ie Note 8 water and dust proof/resistant. It is not my fault that it needs warranty repairs so why should I then be given an inferior product and not what I had paid and bought in the first place?
Never heard of this kind of bait and switch tactic. Is this even legal?
Odd, Where do you live? In Mexico there is no such thing, it would violate consumer's rights, in fact when the repair costs or times go beyond certain limits, the carrrier (here the carriers are the ones that handle warranty claims) gives the buyer another brand new device, not even refurbished, but a new one out of the box
winol said:
Odd, Where do you live? In Mexico there is no such thing, it would violate consumer's rights, in fact when the repair costs or times go beyond certain limits, the carrrier (here the carriers are the ones that handle warranty claims) gives the buyer another brand new device, not even refurbished, but a new one out of the box
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Phone from Taiwan.
What has me concerned is what I was told and the following examples:
https://us.community.samsung.com/t5...still-water-resistant-after-repair/td-p/58711
https://www.reddit.com/r/GalaxyS8/comments/6id8iv/will_repaired_galaxy_s8_retain_ip68_water/
https://forum.xda-developers.com/s7-edge/help/water-resistance-repair-t3444812
https://www.ifixit.com/Answers/View/185724/Is+the+phone+still+water+proof+after+this+replacement
https://forum.xda-developers.com/galaxy-s7/help/s7-edge-repair-waterproof-t3444578
I would say if it won't have the original water proofing and ip68 rating any more then I am entitled to a brand new replacement that does have it.
I think your right... it's what happens here (Portugal), it even comes with certification papers about it being fully tested on the repair center as I saw on some portuguese forum...
|mickey said:
I think your right... it's what happens here (Portugal), it even comes with certification papers about it being fully tested on the repair center as I saw on some portuguese forum...
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I am a little confused.... Who is right and about what? Can you explain a little and maybe if you can post that certification paper?
I really do not want a phone returned that is less than what I bought....
Well, as I am understanding this right, I think , that ultimately all depends of country regulations, here, even rooted devices are elegible for warranty claims, other countries will not accept them if rooted, maybe the commerce bureau or the pertinent govnt office in Taiwan does not support consumers very much
Anyone got experience with Taiwan or can communicate the language (to ask Samsung on Chat/Phone about it)?
I would really doubt Taiwan is not strong on consumer protection laws and allow that? More likely they are quite strict and pro consumer?