Database Develop

How to get warranty with flashed ROMS :)

OK. HTC officialy denies warranty repair if you have HardSPL and have flashed a ROM from XDA Devs or somewhere else. Now what they do is UNLAWFUL and you can in fact claim your warranty...at least in the EU That's what I did and after a HUGE scandal it worked in Bulgaria. I guess customer protection laws are very similar across the EU. If you live outside of the EU check your local customer protection law. My HD had the black screen problem btw and I also refered to xda-developers topics to proove that it is in fact a general fault and not something related to HardSPL.
- According to the law it's not HTC that is bound by the warrranty, but the seller. This also means that you must see the sellers warranty conditions! This is very important as you have according to the law NO CONTRACT with HTC but only with the seller of your phone and only the seller is responsible for any repairs etc. How the seller deals with HTC is NOT your problem
- Now to the really good part....your statutory rights According to the law (Art.119 and 145 in Bulgaria - check your local law for correspoding articles) only warranty restrictions that are CLEAR AND UNDERSTANDABLE are valid. Everything else is NOT VALID even if stated in the warranty card. To make things even worse for the seller the customer protection authorities are obliged by law to decide every disputable case in the favor of the customer. This means that if they want to deny warranty because of HardSPL they must explicitly say in the warranty that you have no right to modify the bootloader! Even the HTC warranty has no such clauses
So good luck all. If they try to talk rubish to you just threaten them with your local customer protection authorities. In my case it took them exactly 4 hrs after the scandal to produce a new HD.

Interesting reading . Now all I need is for someone in the UK/Ireland to do the same so I don't have to read up on all the laws

Where was this incident, Mtel?

Yes. Mtel After I threatened them with the customer protection commision it took them exactly 4 hrs to fix the unit

Had the same issue here. Lots of bla-bla and I even got my lawyer involved. Dealt with the support center (which is neither the seller nor HTC). They whined a lot, but eventually they sent the unit back fixed.

Yeah these are good news now we have a precedent. If something happens to my HD , maybe the from daily flashing

Never buy an lg phone!!!!!!!!!!!!!!!

I got burned by LG. I bought the Optimus 4X HD. Was a great phone so I thought. 3 weeks in to owning the phone the screen turned half black half white. I contacted LG to have it replaced under warranty. TO MY SURPRISE, I was told by LG USA they couldn't help me because the phone was not meant to be sold in the USA, so I need to contact LG Global. I then was told by LG Global that because I live in the USA, only LG USA can help me. Wow!!!!!!!!!!!!!!!!! What a ****ty company. Their so bad they won't even warranty one of their phones. They would rather give their customers the run around. Well LESSON LEARNED. I WILL NEVER BUY OR RECOMMEND ANY PIECE OF **** LG PHONE EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks LG for burning your customers. Hope you don't mind me posting in every android forum I belong to, in order to warn potential new customers to STAY CLEAR OF ANYTHING TO DO WITH LG MOBILE!!!!!!!!!!!!!!!!!!.
SimonTS said:
The fact that the OP dubbed up to XDA just to create this tirade is enough for me to ignore it totally.
I suspect that he has done something wrong and isn't telling us the whole story to be honest, that is normally what turns or to be the case with things like this.
Click to expand...
Click to collapse
SIMONTS, You don't know me so keep your mouth shut. Or at least try and use your brain before you speak. I have not done a d**n thing except be duped by LG into buying their phone. I used the phone exactly 3 weeks and woke up on Christmas Day to a dead screen, so I appreciate it if you keep your mouth shut if you don't know me and know the whole story as you put it. If LG isn't going to honor their warranties when their product is sold to other countries that their product will work in, just not attended to sell their, THEY SHOULD PUT A DISCLAIMER ON THEIR PRODUCTS SAYING WE WILL NOT HONOR THE WARRANTY.
IS THAT THE WHOLE STORY FOR YOU??????????????
P.S. I posted this on every forum I belong too, SimonTS, not just xda. I even posted it directly to the LG forum. I am trying to get the message across that LG is a piss poor company. Maybe you break your phones and try to get them repaired under warranty, maybe that is why you were the only one to say that, but some of us are actually honest people and expect companies we do business with to also be honest and honor their warranties, not to try and find loop holes around them.
Also I forgot to mention, I am no idiot. I did my research before just buying a phone that looked cool. I knew it was supposed to be covered under warranty if sold in the US. I even got confirmation of that, when an LG employee said LG products sold in the US are suppose to be covered under warranty by LG Global. It has nothing to do with being an international GSM phone, like I said I DO MY RESEARCH FIRST, I just wasn't expecting to be lied to by a company that is supposedly to be trying to turn their image around.

You should add in US :silly:

The fact that the OP dubbed up to XDA just to create this tirade is enough for me to ignore it totally.
I suspect that he has done something wrong and isn't telling us the whole story to be honest, that is normally what turns or to be the case with things like this.

SimonTS said:
I suspect that he has done something wrong and isn't telling us the whole story to be honest, that is normally what turns or to be the case with things like this.
Click to expand...
Click to collapse
actually not,
LG Denmark acts the same on purchase of LG products not released or sold in Denmark. if you buy their mobile from Germany, you send it to Germany even if they got european warranty , if you buy their euro TV product and its not possible to chose danish, you need to get it fixed in origin country since LG Denmark is not supporting it. their euro warranty in the manual seems to be alot of BS just written to look nice, its not actually being used if you try to use it.
LG finds alot of ways to make the purchase very much like Apple, with restrictions, protection and bad service behaviour.
LG is still just the goldstar product which we were used to with the lowend customer range and bad service expected in lowrange product, they still havent found out that they try to sell to respectable customers and they expect service. Sad for them.
Their stock value is the best example, being dumped and still below 50% of what it was worth like 1.5-2 years ago , before the crisis happened it was at least 200% its current value so they lost alot due to bad sales.

Dexter_nlb said:
actually not,
LG Denmark acts the same on purchase of LG products not released or sold in Denmark. if you buy their mobile from Germany, you send it to Germany even if they got european warranty , if you buy their euro TV product and its not possible to chose danish, you need to get it fixed in origin country since LG Denmark is not supporting it. their euro warranty in the manual seems to be alot of BS just written to look nice, its not actually being used if you try to use it.
LG finds alot of ways to make the purchase very much like Apple, with restrictions, protection and bad service behaviour.
LG is still just the goldstar product which we were used to with the lowend customer range and bad service expected in lowrange product, they still havent found out that they try to sell to respectable customers and they expect service. Sad for them.
Their stock value is the best example, being dumped and still below 50% of what it was worth like 1.5-2 years ago , before the crisis happened it was at least 200% its current value so they lost alot due to bad sales.
Click to expand...
Click to collapse
I think that depends not only of LG but also on the market policy of each country.
Here in Poland its "Katastrofa" too, not only the warranty but the sell policy it self.
In Portugal, when I buy a new equipment, not only phones... computers, wash machines, tv, etc... I have 15 days to try it and activate the warranty. Its enough if the product don't satisfy me, and I can take it back (with all accessories and boxes) and change it or get my money back (in case of defect).
All selled products (2nd hand cars too when in a certified seller) have 2 years at least of warranty. Its mandatory by law.
Sometimes (Seat for example...) try to keep rolling and rolling the time with papers issues trying to arrive the end of warranty to don't pay but, if someone is smart enough (or not a dumb) they need to pay or take care of the problem.
LG might have theyr policies but under a county law I think there's nothing they can do.

RuedasLocas said:
I think that depends not only of LG but also on the market policy of each country.
Click to expand...
Click to collapse
no matter what country you live in, the euro warranty cover, LG puts in the manual, means you can get it repaired in any country no matter where you live under the country warranty rules.
secondly, you got legal rights which differs, but the euro warranty normally holds water for philips and sony and other products, exception is Panasonic, they offer it, but neglect to live up to the euro warranty they got as well on some products.
you can have 3,6 or 2 years country specific warranty cover, which companies should live up to, but the euro warranty is all about EU rules and how products can be sold cross borders and still carry the warranty with it.
but no matter what, LG is one of those companies not accepting it without legal consequences, since its something EU needs to take care of. they really just do mega business care , small business is locally handled which means not at all. and they can play Korean kommunism all the way to their customer.

pgaultsc69 said:
I got burned by LG. I bought the Optimus 4X HD. Was a great phone so I thought. 3 weeks in to owning the phone the screen turned half black half white. I contacted LG to have it replaced under warranty. TO MY SURPRISE, I was told by LG USA they couldn't help me because the phone was not meant to be sold in the USA, so I need to contact LG Global. I then was told by LG Global that because I live in the USA, only LG USA can help me. Wow!!!!!!!!!!!!!!!!! What a ****ty company. Their so bad they won't even warranty one of their phones. They would rather give their customers the run around. Well LESSON LEARNED. I WILL NEVER BUY OR RECOMMEND ANY PIECE OF **** LG PHONE EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks LG for burning your customers. Hope you don't mind me posting in every android forum I belong to, in order to warn potential new customers to STAY CLEAR OF ANYTHING TO DO WITH LG MOBILE!!!!!!!!!!!!!!!!!!.
Click to expand...
Click to collapse
new user, first post, first crap......................................
new user, first post, i have this problem,bla bla bla. No.... Never buy a Lg phone...

Haven't had any problems with my phone, but my 50 inch tv from lg had a blue pixel error, called lg support they then picked it up the next day. Then 4 days later I got brand new one delivered to my door. And my tv was about 9 months old at the time.
So their deff not all bad
Sent from my LG-P880 using xda app-developers app

well, i thought you are complaining about the locked bootloader so thhat you cannot do anything freely you want. but if you are complaining about the custom service, i am skipping your post

pgaultsc69 said:
I got burned by LG. I bought the Optimus 4X HD. Was a great phone so I thought. 3 weeks in to owning the phone the screen turned half black half white. I contacted LG to have it replaced under warranty. TO MY SURPRISE, I was told by LG USA they couldn't help me because the phone was not meant to be sold in the USA, so I need to contact LG Global. I then was told by LG Global that because I live in the USA, only LG USA can help me. Wow!!!!!!!!!!!!!!!!! What a ****ty company. Their so bad they won't even warranty one of their phones. They would rather give their customers the run around. Well LESSON LEARNED. I WILL NEVER BUY OR RECOMMEND ANY PIECE OF **** LG PHONE EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks LG for burning your customers. Hope you don't mind me posting in every android forum I belong to, in order to warn potential new customers to STAY CLEAR OF ANYTHING TO DO WITH LG MOBILE!!!!!!!!!!!!!!!!!!.
Click to expand...
Click to collapse
Troll. The lesson learned is don't buy a f*****g international GSM phone! Its the same with HTC. When I bought a HTC One X from overseas and got the screen of death, HTC gave me the run around. Also another lesson learned, if you buy an International unlocked gsm phone buy SquareTrade warranty for it. Anything that happens with the phone, SquareTrade will refund you whatever you paid for the phone or any electronic device that is.
Sent from my LG-P880 using Tapatalk 2

You Don't Know me.......
SimonTS said:
The fact that the OP dubbed up to XDA just to create this tirade is enough for me to ignore it totally.
I suspect that he has done something wrong and isn't telling us the whole story to be honest, that is normally what turns or to be the case with things like this.
Click to expand...
Click to collapse
SIMONTS, You don't know me so keep your mouth shut. Or at least try and use your brain before you speak. I have not done a d**n thing except be duped by LG into buying their phone. I used the phone exactly 3 weeks and woke up on Christmas Day to a dead screen, so I appreciate it if you keep your mouth shut if you don't know me and know the whole story as you put it. If LG isn't going to honor their warranties when their product is sold to other countries that their product will work in, just not attended to sell their, THEY SHOULD PUT A DISCLAIMER ON THEIR PRODUCTS SAYING WE WILL NOT HONOR THE WARRANTY.
IS THAT THE WHOLE STORY FOR YOU??????????????
P.S. I posted this on every forum I belong too, SimonTS, not just xda. I even posted it directly to the LG forum. I am trying to get the message across that LG is a piss poor company. Maybe you break your phones and try to get them repaired under warranty, maybe that is why you were the only one to say that, but some of us are actually honest people and expect companies we do business with to also be honest and honor their warranties, not to try and find loop holes around them.
Also I forgot to mention, I am no idiot. I did my research before just buying a phone that looked cool. I knew it was supposed to be covered under warranty if sold in the US. I even got confirmation of that, when an LG employee said LG products sold in the US are suppose to be covered under warranty by LG Global. It has nothing to do with being an international GSM phone, like I said I DO MY RESEARCH FIRST, I just wasn't expecting to be lied to by a company that is supposedly to be trying to turn their image around.

I doubt this is nearly as bad as you're exaggerating. Ease off the caps lock.

Sorry about ur bad experience. But pretty much every product you buy is always restricted to the country or at least continent. Europe is different then us and wise versa. Normally u can't return a usa smartphone in Europe because they don't for the most cases sell sim locked and branded phones and in the usa u normally can't get no sim locked and unbranded phones. That is one of the major issues. I work for Apple yes freaking apple and it is the same way. At least we try to contact the right department for the costumer and try to get it resolved in the same call. And no I do not own any apple products myself. I don't want to.
Sent from my LG-P880 using xda app-developers app

pgaultsc69 said:
SIMONTS, P.S. I posted this on every forum I belong too, SimonTS, not just xda. I even posted it directly to the LG forum.
Click to expand...
Click to collapse
You joined XDA purely for the purpose of making this post. You were not previously a member of XDA, so joining up to a forum simply to make a post like this one is bound to be seen as trolling and trouble-making.
If you had been a member of the board for a while and had a good reputation then you might be worth listening to - instead you come across as someone who has tried to do something that they know is not right and then has thrown his toys out of the pram just because he doesn't get his own way.
As various other members have stated, LG have certainly done nothing wrong legally, and I don't believe they have done anything wrong morally either.
You won't buy another LG - I'm sure they'll be as heartbroken as the rest of us are

Thread closed.
Some of you crossed the line. I can understand that you may not be in love with LG, but using such language and addressing posts are against our rules.

Samsung refusing to exchange my note 7

So I purchased a brand new in box Verizon note 7 from Craigslist. Phone is fully paid off, fully legit. Here is my problem. Called Samsung for the exchange, they said I HAVE to bring it to the retailer its from for an exchange. I explained to them I am tmo customer and not vz customer, and vz will not do the exchange. I was told by 4 different reps that its my problem, and there is nothing they can do. I seriously hope this f'n thing explodes and causes some harm. I will sue the living $hit out of Samsung. This is Totally unacceptable. If it were apple, they would do the exchange without a blink of an eye. I am so done with Samsung.

If it were apple they would have never acknowledged there was a problem to begin with
Sent from my SM-N930T using Tapatalk

Did you call a verizon store to return it?
Sent from my SM-N930T using Tapatalk

Furthermore, you didn't buy the device from a retailer. I'm not sure exactly how their warranty works, but Im quite certain the warranty these phones have don't transfer.
Sent from my SM-N930T using Tapatalk

Texus91501 said:
If it were apple they would have never acknowledged there was a problem to begin with
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Thanks for the apple bashing answer.
dtomlin said:
Did you call a verizon store to return it?
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Yes, 3 of them. They will only do an exchange if you are a customer. Samsung really asking g for a bunch of lawsuits.

I would call up Verizon corporate to see what they say. By the way, this kind of thing is exactly the risk with buying a phone branded for another carrier than your own. If anything goes wrong with it, it often becomes a pain. Unless it is an iPhone. Then Apple usually automatically takes care of that stuff anyways as long as within warranty.
I do imagine though that you will not be the only one with this sort of problem. I would think that Samsung will have to allow for exchange through them for some people.
Sent from my Nexus 6P using Tapatalk

drmacrofish said:
I would call up Verizon corporate to see what they say. By the way, this kind of thing is exactly the risk with buying a phone branded for another carrier than your own. If anything goes wrong with it, it often becomes a pain. Unless it is an iPhone. Then Apple usually automatically takes care of that stuff anyways as long as within warranty.
I do imagine though that you will not be the only one with this sort of problem. I would think that Samsung will have to allow for exchange through them for some people.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Under normal circumstances, yea, I understand the risks, but this is something very different. And you are correct about me being the only one with this issue. I'm sure many phones were sold this way. Samsung needs to do the right thing here.

Samsung may just not carry carrier branded versions. I am not sure of the process but is there a different place the carrier branded ones go to get all bloated up. I mean your phone may not even have an issue at all but I would see if I could find someone with VZW and ask them to place your phone on their account just for the return purposes.
I get what you are trying to do but you may have to talk to higher ups in Samsung before they budge. There CS reps are horrible

Call them and if they state again "no" you contact an attorney and start the process of suing them then have the attorney contact samsung. Get as much information as you can if you cannot afford an attorney contact the FAA and FTC you will have a bunch of paperwork, however, you will get either compensation or a case in your name on smasung.

Look - It is the law that this type of recalls is through the place of business that you purchased the product/s and for the original purchaser of product/s (product/s that are gifts are exception when gifted from original purchaser). And it is the law that warranties are for the original purchaser of product/s (product/s that are gifts are exception when gifted from original purchaser.)
There are exceptions to these laws, but in general purchasing from a place of business that you can return items is your best bet. Otherwise you are basically supporting yourself.
So let this be a learning experience and purchase your products from place of business that you will be able and can return the products in cases like recalls and other cases.
This is just a buyer of products through sites like Craigslist.org be aware.

suzook said:
So I purchased a brand new in box Verizon note 7 from Craigslist. Phone is fully paid off, fully legit. Here is my problem. Called Samsung for the exchange, they said I HAVE to bring it to the retailer its from for an exchange. I explained to them I am tmo customer and not vz customer, and vz will not do the exchange. I was told by 4 different reps that its my problem, and there is nothing they can do. I seriously hope this f'n thing explodes and causes some harm. I will sue the living $hit out of Samsung. This is Totally unacceptable. If it were apple, they would do the exchange without a blink of an eye. I am so done with Samsung.
Click to expand...
Click to collapse
The us agency you want to reach out to is the U.S. Consumer Product Safety Commission. Be up front and honest with them that you purchased your device used on Craigslist. Just because you didn't buy the product from the manufacturer or cell phone carrier does not matter. You are not trying to do a warranty exchange you are trying to have a product repaired because of a defect. Similar to an automotive safety recall it does not matter where or how the vehicle is purchased the dealer is still responsible for the repair. The C.S.P.C. has been looking for a reason to get involved in this "Voluntary Recall" so they can push their boot on the throat of Samsung. They likely all have iphones!

Intub8 said:
The us agency you want to reach out to is the U.S. Consumer Product Safety Commission. Be up front and honest with them that you purchased your device used on Craigslist. Just because you didn't buy the product from the manufacturer or cell phone carrier does not matter. You are not trying to do a warranty exchange you are trying to have a product repaired because of a defect. Similar to an automotive safety recall it does not matter where or how the vehicle is purchased the dealer is still responsible for the repair. The C.S.P.C. has been looking for a reason to get involved in this "Voluntary Recall" so they can push their boot on the throat of Samsung. They likely all have iphones!
Click to expand...
Click to collapse
Thanks for this. Exactly what I wanna do.

I suspect that Samsung is handling this recall much as carmakers handle them. GM doesn't do recalls directly, they use their dealer network to process them. Same here. Almost all Note 7s are carrier branded. It makes sense that the carriers do the claims.
Buying the phone outside of what's considered normal channels throws an interesting wrinkle in the scheme. The Consumer Product Safety Commission is not involved, to the chagrin of outfits like Consumer Reports. That's another wrinkle.

This is why I do not buy phones off ebay, unless they are total poss phones. If I need to buy a phone outright, I will buy it from a retailer that I know I CAN replace it with. For all samsung knows, you stole it ya know? I will suggest you return the device to ebay if you are still with in your return time frame. If you do not want to do that, reach out to the U.S. Consumer Product Safety Commission...they are finding excuses to rip samsung a new one.

douger1957 said:
I suspect that Samsung is handling this recall much as carmakers handle them. GM doesn't do recalls directly, they use their dealer network to process them. Same here. Almost all Note 7s are carrier branded. It makes sense that the carriers do the claims.
Buying the phone outside of what's considered normal channels throws an interesting wrinkle in the scheme. The Consumer Product Safety Commission is not involved, to the chagrin of outfits like Consumer Reports. That's another wrinkle.
Click to expand...
Click to collapse
According to Samsung, vz will get reimbursed for ANY vz branded n7 that is collected. No receipt required. So maybe vz is to blame?

suzook said:
According to Samsung, vz will get reimbursed for ANY vz branded n7 that is collected. No receipt required. So maybe vz is to blame?
Click to expand...
Click to collapse
It is yes, verizon to be blame. With the recall as a Tmobile customer, if I reach out to samsung...they will direct me to Tmobile. Tmobile is where I purchased the device from, and it is tmobile brand Note 7 I am carrying...so in a way, samsung is not directly responsible.
Things come to worst, sue verizon from here to the opposite side of continent and add samsung to the list. It is verizon brand, that means the IMEI is in their system...thus they SHOULD exchange it even if you are not their "customer".

I have two questions. 1. Have you contacted the original seller from CL to handle the exchange? This seems to me the path of least resistance and you could report him to CL as a seller with dubious customer service traits.
2. In my experience, Verizon has the worst of in store\telephone technical support for just these kind of questions. They want the issue closed asap. The quickest solution is to tell you "no". Keep asking for a manager with the threat of leaving VZ for TMobile\Sprint whatever.
T-Mobile paid off my contract with VZ when I moved there. You could probably even get T-Mobile pay you for the Note 7. They don't know it's history and they don't care.

Intub8 said:
The us agency you want to reach out to is the U.S. Consumer Product Safety Commission. Be up front and honest with them that you purchased your device used on Craigslist. Just because you didn't buy the product from the manufacturer or cell phone carrier does not matter. You are not trying to do a warranty exchange you are trying to have a product repaired because of a defect. Similar to an automotive safety recall it does not matter where or how the vehicle is purchased the dealer is still responsible for the repair. The C.S.P.C. has been looking for a reason to get involved in this "Voluntary Recall" so they can push their boot on the throat of Samsung. They likely all have iphones!
Click to expand...
Click to collapse
dartinbout said:
I have two questions. 1. Have you contacted the original seller from CL to handle the exchange? This seems to me the path of least resistance and you could report him to CL as a seller with dubious customer service traits.
2. In my experience, Verizon has the worst of in store\telephone technical support for just these kind of questions. They want the issue closed asap. The quickest solution is to tell you "no". Keep asking for a manager with the threat of leaving VZ for TMobile\Sprint whatever.
T-Mobile paid off my contract with VZ when I moved there. You could probably even get T-Mobile pay you for the Note 7. They don't know it's history and they don't care.
Click to expand...
Click to collapse
These two responses make the most sense. If I were to buy off of craigslist, it would be from a local person. If that local person got the phone legitimately, that's where I'd start. Have her/him go with you to set up the exchange. It makes no sense at this point to go to Verizon, at least not yet. You would think that Samsung or Verizon would have anticipated and allowed for such circumstances, but honestly I've found our public is just not that smart. That phone is a potential danger and should go back at no cost to you. Really the seller should have handed over the original receipt when he sold it to you, try that. Then I think Verizon would have less cause to turn you away.

suzook said:
According to Samsung, vz will get reimbursed for ANY vz branded n7 that is collected. No receipt required. So maybe vz is to blame?
Click to expand...
Click to collapse
So why don't you try returning it to a VZW store when they actually have the replacements in stock. They may actually do right by you if you don't go into the store full of piss and vinegar. Just be cool and treat the folks in the store nice. Honey does actually work. That person knows that VZW isn't taking any kind of hit for this recall and may not give a crap how you got the phone. It's a thought.

suzook said:
Thanks for the apple bashing answer.
lol its true , run a search yourself hints iphone5
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DO NOT BUY OnePlus 3 ONLINE !

Take this as a warning & advice from someone who bought this phone and had to deal with OnePlus support & repair centre
On the XDA forum everything seems ok but if you go to the official OP3 ...people have a problem with this phone https://forums.oneplus.net/forums/OnePlus3
You can protect yourself from fraud only if you buy this phone from a store in your country which has to comply with strict terms for repair & service, if you buy it from their website (https://oneplus.net/uk/oneplus-3)- you basically buy the phone from a store in China and you will not have any buyer rights if you are in Europe or USA etc You pay with paypal and you are protected for 30 days but after that you will have nobody to complain to!
OnePlus has the worst support you can imagine, they seem friendly but they will deceit you - that is my experience ~ and i can prove it !
You might think: hey i`m gonna take good care of it and nothing can go wrong! That is what i said until an official update destroyed my phone
If you send your phone for repair you do not get any information unless you dig it yourself! Here in Europe the phone is 'repaired' by Arvato who are also scammers, most of the time they do not have the components for repairs so they take motherboards or other pieces from a phone which came with a problem and put it in another phone with a different problem! https://portal.teleservice.com/tassweb2search/simpleSearch/search-cz.seam Not to mention that it will take 1 month for them to 'repair' your phone ! This is because they are not bound by EU laws since you did not buy the phone in Europe ! So please consider these things before buying your OnePlsu3 phone from this company

Meeh

ooeehhhh, just bought it online 2 hours ago........let's see, can't change it now anymore.....

Learn from other people experience, if you buy smth from China and you are in France...where do you complain if you have a problem?
https://forums.oneplus.net/threads/my-op3-repair-experience.467461 & https://forums.oneplus.net/threads/oneplus-3-repair-lack-of-information-from-oneplus.467878

I am From Germany and Bought it From German Site
Gesendet von meinem ONEPLUS A3003

Thats wrong. If you buy from the official website and they offer support for your country (means they send their devices to your country) then they need to give you the buyer rights that are active in your country (2 years in the EU)
I bought mine from the official website and they send me my device (same like the oneplus one) to germany and I never had any problems with the device or the support.

juginkrebs said:
I am From Germany and Bought it From German SiteGesendet von meinem ONEPLUS A3003
Click to expand...
Click to collapse
what matters is not where the site is hosted or registered but where is the store located ! Which store is that?
you can buy on Amazon.DE from people & stores located in...other country and all Amazon can do is to block them selling on amazon.de
PlayingLikeAGenius said:
If you buy from the official website and they offer support for your country (means they send their devices to your country) then they need to give you the buyer rights that are active in your country (2 years in the EU)
Click to expand...
Click to collapse
FALSE ! If you buy from their official website it means you are buying a product from an online store located in China which is bound to Chinese laws, not EU laws! And this reminds me that i have not received any warranty papers from OnePlus or even an invoice !!!
PlayingLikeAGenius said:
I never had any problems with the device or the support.
Click to expand...
Click to collapse
your logic is MIA and you sound like one of those OnePlus support people...
how can you have a problem with support when you say you never had any problem with the device?

Admittedly not much use to anyone outside the UK, but...
I've just picked my UK version of the OnePlus 3 (A3003) at an 02 shop this morning as a 'click & collect', now they available to buy there. But used the online site to pay for it, as there's the 14 day 'cooling off' clause built into the online purchase. As I bought it with a retailer, the warranty for the phone is with 02 now, so any repairs/replacements are their problem.

Woodsie1971 said:
Admittedly not much use to anyone outside the UK, but... I've just picked my UK version of the OnePlus 3 (A3003) at an 02 shop this morning as a 'click & collect', now they available to buy there. But used the online site to pay for it, as there's the 14 day 'cooling off' clause built into the online purchase.
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you are fine! You bought your phone from a store located in UK which gives you the protection of british & eu law
my warning applies to those who buy from the OnePlus online store which is located in China and for which European law does not apply
if someone would buy this phone online, from this website: https://oneplus.net/uk/oneplus-3 than they will not benefit from the same protection since that store is in China and it is only bound by chinese laws. For this situation NO authority in Europe can help you

The EU/US warranty is available, just check their website:
- US warranty policy
- EU warranty policy (Belgium, in french)
It's written US buyers have 1 year warranty and the EU buyers have 2 years warranty, starting from the delivery day.

One could reply saying that you sound like someone working for a retailer wanting people buy phones locally instead of from the online store. But lets move over, how could an official update destroy your phone? What happened?
Sent from my ONEPLUS A3003 using XDA-Developers mobile app

Bjarne73 said:
One could reply saying that you sound like someone working for a retailer wanting people buy phones locally instead of from the online store. But lets move over, how could an official update destroy your phone? What happened?
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i did not even say in which country i am it is true that i want people to buy stuff from legit stores. so?
your logic is failing me, whether you buy from OP store or locally you still buy their phone and they get your money !
there is already a topic where i explained my phone issue, lets not change the subject!
MiMilz said:
The EU/US warranty is available, just check their website
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'check their website' ??? they can say anything they want on their website....it is useless
i wanna check an official paper but i did not get anything when i bought the phone, not warranty papers & not even an invoice
Can anyone show us an official WARRANTY paper from OnePlus for a phone bought from their website? https://oneplus.net/uk/oneplus-3

Official warranty paper -> https://oneplus.net/uk/privacy-and-legal
Print it, read it - problem solved.
Stop running your mouth off - it looks bad.
Guide for you here: http://ittybiz.com/how-to-avoid-running-your-mouth-off-online/

gruntyoldbag said:
Official warranty paper -> https://oneplus.net/uk/privacy-and-legal
Print it, read it - problem solved.
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maybe you're running you mouth. gtfo troll. that site is a joke, just like you.
go find something else to do if you have nothing useful to add to MY topic

You can be as emotional as you like about how horrible OnePlus is but you can only speak from your own experience. So let me tell you my own experience. I have a OnePlus 2 and 3. I had my 2 repaired last week because the home button stopped working. I asked for service through their website and I got a shipping label to ship it to a US address. My device also also had a cracked LCD which I figured they probably wouldn't replace. The turn around time from me shipping the device to getting it back was 5 days. Instead of fixing the device, I received a new phone. So as you can see, your evidence is anecdotal and definitely does not represent everyone else's experience.

Or do buy online but use a credit card which has good customer service and extended warranty support, such that if the manufacturer denies your claim you make a claim to your credit card company for repair or replacement cost.

ROOTDOT said:
'check their website' ??? they can say anything they want on their website....it is useless
i wanna check an official paper but i did not get anything when i bought the phone, not warranty papers & not even an invoice
Can anyone show us an official WARRANTY paper from OnePlus for a phone bought from their website?
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A website is a proof you can use to apply your rights, when it comes from the official brand website. Just wake up please.
They don't need to send you a piece of sheet to give you a warranty. The package contains what you bought and a paper attesting you bought it online, the price, etc.
You DON'T need anything else than a proof of purchase to make the warranty work, as your rights are written in black on white on their website. And even if their website claimed something else, if they sell a product to a country, they MUST respect the rules.
Please, stop acting like an idiot claiming something nobody has as it's just useless.

Also note that while the phone itself may be manufactured in China (same as the iPhone by Apple and Nexus 6P and tons of other great phones) it often does not ship from China (for USA purchases it ships from USA warehouses)

MiMilz said:
A website is a proof you can use to apply your rights, when it comes from the official brand website.
They don't need to send you a piece of sheet to give you a warranty. The package contains what you bought and a paper attesting you bought it online, the price, etc. You DON'T need anything else than a proof of purchase to make the warranty work, as your rights are written in black on white on their website.
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LOOOOL !!! Clearly you are the IDIOT !
For every electronic you buy you gotta have a separate WARRANTY official paper which OnePlus does NOT provide!
2x4 said:
Also note that while the phone itself may be manufactured in China (same as the iPhone by Apple and Nexus 6P and tons of other great phones) it often does not ship from China (for USA purchases it ships from USA warehouses)
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It is part of a SCAM! All they have in EU and USA are deposits, probably in a chinese restaurant
Chinese companies try to dodge TAXES in EU https://www.theguardian.com/busines...k-reviews-chinese-traders-ahead-vat-clampdown

ROOTDOT said:
LOOOOL !!! Clearly you are the IDIOT !
For every electronic you buy you gotta have a separate WARRANTY official paper
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Think what you want, but come in Belgium and you will cry when you won't get your precious paper.
There is at least 8 years shops never give a warranty paper. Every shop tells you NEED to keep the ticket as a proof of purchase and use it for the warranty.
Nobody complains about this system, only one paper instead of two and you just go to the store with your ticket to make the warranty works. Welcome to the new reality.
I say this, but think what you want, I don't care. Just don't make you seem like a fool when you're the one who's wrong.

Warranty Repair = no more water/dust proof or resistance guarantee? Samsung Scam!

This makes no sense but it is what I am being told.
The note 8 which is advertised everywhere as water and dust proof/resistant loses that aspect as soon as any official warranty work is carried out on the device (by Samsung themselves)? This is the official Samsung stance?
How can you sell and market a phone as water and dust proof/resistance and when its faulty and needs repairs under warranty and through no fault of my own, claim that it can no longer be guaranteed/warranted against water/dust? The phone should be what I paid for ie Note 8 water and dust proof/resistant. It is not my fault that it needs warranty repairs so why should I then be given an inferior product and not what I had paid and bought in the first place?
Never heard of this kind of bait and switch tactic. Is this even legal?

Odd, Where do you live? In Mexico there is no such thing, it would violate consumer's rights, in fact when the repair costs or times go beyond certain limits, the carrrier (here the carriers are the ones that handle warranty claims) gives the buyer another brand new device, not even refurbished, but a new one out of the box

winol said:
Odd, Where do you live? In Mexico there is no such thing, it would violate consumer's rights, in fact when the repair costs or times go beyond certain limits, the carrrier (here the carriers are the ones that handle warranty claims) gives the buyer another brand new device, not even refurbished, but a new one out of the box
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Phone from Taiwan.
What has me concerned is what I was told and the following examples:
https://us.community.samsung.com/t5...still-water-resistant-after-repair/td-p/58711
https://www.reddit.com/r/GalaxyS8/comments/6id8iv/will_repaired_galaxy_s8_retain_ip68_water/
https://forum.xda-developers.com/s7-edge/help/water-resistance-repair-t3444812
https://www.ifixit.com/Answers/View/185724/Is+the+phone+still+water+proof+after+this+replacement
https://forum.xda-developers.com/galaxy-s7/help/s7-edge-repair-waterproof-t3444578
I would say if it won't have the original water proofing and ip68 rating any more then I am entitled to a brand new replacement that does have it.

I think your right... it's what happens here (Portugal), it even comes with certification papers about it being fully tested on the repair center as I saw on some portuguese forum...

|mickey said:
I think your right... it's what happens here (Portugal), it even comes with certification papers about it being fully tested on the repair center as I saw on some portuguese forum...
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I am a little confused.... Who is right and about what? Can you explain a little and maybe if you can post that certification paper?
I really do not want a phone returned that is less than what I bought....

Well, as I am understanding this right, I think , that ultimately all depends of country regulations, here, even rooted devices are elegible for warranty claims, other countries will not accept them if rooted, maybe the commerce bureau or the pertinent govnt office in Taiwan does not support consumers very much

Anyone got experience with Taiwan or can communicate the language (to ask Samsung on Chat/Phone about it)?
I would really doubt Taiwan is not strong on consumer protection laws and allow that? More likely they are quite strict and pro consumer?