Related
recently my phone has been acting weird, for an example, today, i was at work and i was responding to a text, and as i was typing my phone suddenly froze, and then next thing i see is the "android" screen and it starts back up, im just wondering if anyone else has this problem, its been doing this for about 3 days now? or if anyone could tell me how to get around this problem itd be really great, thanks..
sakumaxp said:
recently my phone has been acting weird, for an example, today, i was at work and i was responding to a text, and as i was typing my phone suddenly froze, and then next thing i see is the "android" screen and it starts back up, im just wondering if anyone else has this problem, its been doing this for about 3 days now? or if anyone could tell me how to get around this problem itd be really great, thanks..
Click to expand...
Click to collapse
Some background info would be nice.
yeah I had this same problem when i was on an earlier version of CM experimental build, the problem for me was that it would do what i would call a soft reboot, where the android loading screen would appear and load for a couple seconds then go back to the home screen.
I found this problem out in the browser when i was trying to go back to the prvious pagr it would "reset" I dont know the cause but maybe you should get a Log of the error or when this happens and post it here or send to Cyanogen
Yeah some more background information would help us assit you with the issue. If possible create a signature with information about the ROM you use and any settings.
haha easy, my phone is.....unchanged at all
sakumaxp said:
haha easy, my phone is.....unchanged at all
Click to expand...
Click to collapse
You did what with the who now?
AdrianK said:
You did what with the who now?
Click to expand...
Click to collapse
i think he means "all your versions belong to us" or "Has anyone really been far even as decided to use even go want to do look more like?"
seriously though no one is going to help you if you don't want to tell us any background info, and if you don't want to, then why make a thread to begin with.
i didnt mean to be a smart a** what i meant by that was everything is how the phone comes out of the box, no rooting, no roms, no nothing, sorry if i came off the wrong way
well here it goes..
firmware 1.5
and build # CRC1
haha thats basically it?
sakumaxp said:
i didnt mean to be a smart a** what i meant by that was everything is how the phone comes out of the box, no rooting, no roms, no nothing, sorry if i came off the wrong way
well here it goes..
firmware 1.5
and build # CRC1
haha thats basically it?
Click to expand...
Click to collapse
ummmm since its not modded call tmo and fuss at them about it lol. sorry for the comments but we get some real ass hats on here.
alright, ill give them a call first thing in the morning, my bad for not being clear on everything
sakumaxp said:
alright, ill give them a call first thing in the morning, my bad for not being clear on everything
Click to expand...
Click to collapse
don't feel bad about it, you took the ragging like a true sport
I have been having issues with my Hero lately, and going through the Tech Support/Store/Retention phone transfers has made me pretty pissed off. (I was hung up on by 2 supervisors, and I was not even talking to him angrily) I hope that one of you guys who I helped out at one point or another with anything could help me out with my phone issues and figure out where to go from here with my phone/account.
If you are a rep/tech from Sprint, I would really appreciate a reply or pm. Thanks in advance guys
Dan
1. We can't hang up on people, or we get fired.
2. What's up bro?
DirtyShroomz said:
1. We can't hang up on people, or we get fired.
2. What's up bro?
Click to expand...
Click to collapse
Yeah the hanging up thing was weird, I was talking and then all of a sudden I hear a click and the dial tone after that. I called from my corded home phone to make sure I didn't lose signal.
regaw_leinad said:
Yeah the hanging up thing was weird, I was talking and then all of a sudden I hear a click and the dial tone after that. I called from my corded home phone to make sure I didn't lose signal.
Click to expand...
Click to collapse
Its our phone system, sometimes it sucks. What's going on?
DirtyShroomz said:
Its our phone system, sometimes it sucks. What's going on?
Click to expand...
Click to collapse
Sent you a LOOONNNNGGGG pm lol sorry bout the length haha
DirtyShroomz said:
1. We can't hang up on people, or we get fired.
2. What's up bro?
Click to expand...
Click to collapse
Actually I am pretty sure I have been hung up on blatantly AND purposely requeued, companies wouldnt pull a trigger like that after a hang up. I worked for sprint -- Ive seen it
Tipharet said:
Actually I am pretty sure I have been hung up on blatantly AND purposely requeued, companies wouldnt pull a trigger like that after a hang up. I worked for sprint -- Ive seen it
Click to expand...
Click to collapse
I don't know when you worked for Sprint but we have a "release" button to drop calls. If we hit it, we get pulled up on a report and the call is listened to see why the release button was hit I WORK for sprint
Ok guys, nevermind. I am selling my Hero.
http://forum.xda-developers.com/showthread.php?t=712250
Dude, what's the issue? I don't know if I can help. I used to be an AT&T Retention CSR and I'm an ex-military comms tech.
Good bye regaw-mod for good?
Sent from my HERO200 using XDA App
radxcoresteven said:
Good bye regaw-mod for good?
Sent from my HERO200 using XDA App
Click to expand...
Click to collapse
I hope not
Sent from my HERO200 using XDA App
Seriously, what's up?
I'd be afraid to buy your phone if you've got such problems that you're willing to dump it because of them.
Inquiring minds want to know!
Well, it was more of me trying to get an EVO using the known problems of the Hero lol. My phone is great. my bad
regaw_leinad said:
Well, it was more of me trying to get an EVO using the known problems of the Hero lol. My phone is great. my bad
Click to expand...
Click to collapse
Did they finally let you upgrade?
Hey, I've got problems if any Sprint Techie would please listen to me!!! I've asked for help from a couple of developers and all I get is ignored and told, "Sorry dude."
Two weeks ago, I themed using MM instead of the usual signed zips. Since then, my phone completely freezes/black screen every single time I get an incoming call, requiring me to pull the battery and hard reboot. No buttons work/black frozen screen until I fully reboot. Everything else works perfectly except for incoming calls. I can't have this!
I pulled a logcat (found nothing), RUU'd, re-rooted, reflashed the ROM (Flipz 2.1d), wiped the SD, etc. Still happens and am now so ticked I'm about to auction this POS and get me the EVO too! I took it to a Corporate Sprint Store 25 miles away and after I had to show the morons where the 'on' button was on the Hero (yeah, seriously, I did), they told me I'd be without a phone til after 7/5 while they work on it, because of the holiday (I can't, I use my phone for work!!!).
All I themed was a revised rosie killing off the top-bar clock & battery signal meter, and another hiding the text under homepage apps.
WTH??? Could someone please, please help?
jedijackie said:
Hey, I've got problems if any Sprint Techie would please listen to me!!! I've asked for help from a couple of developers (Chi...) and all I get is ignored and told, "Sorry dude."
Two weeks ago, I themed using MM instead of the usual signed zips. Since then, my phone completely freezes/black screen every single time I get an incoming call, requiring me to pull the battery and hard reboot. No buttons work/black frozen screen until I fully reboot. Everything else works perfectly except for incoming calls. I can't have this!
I pulled a logcat (found nothing), RUU'd, re-rooted, reflashed the ROM (Flipz 2.1d), wiped the SD, etc. Still happens and am now so ticked I'm about to auction this POS and get me the EVO too! I took it to a Corporate Sprint Store 25 miles away and after I had to show the morons where the 'on' button was on the Hero (yeah, seriously, I did), they told me I'd be without a phone til after 7/5 while they work on it, because of the holiday (I can't, I use my phone for work!!!).
All I themed was a revised rosie killing off the top-bar clock & battery signal meter, and another hiding the text under homepage apps.
WTH??? Could someone please, please help?
Click to expand...
Click to collapse
I don't think theming with metamorph could potentially harm your phone in a way that an RUU couldn't correct. Have you used an overclocked kernel or done anything that could potentially break your phone's hardware? If it happens when you receive an incoming call, I'd tend to think there's something going on with the cellular radio. Do you have any issues with data connection or receiving SMS? Any other issues at all?
Nope, absolutely no other issues at all. Data, SMS, all fine.
jedijackie said:
Nope, absolutely no other issues at all. Data, SMS, all fine.
Click to expand...
Click to collapse
Does it happen EVERY time you get a call or with less frequency? Are you using a non-standard PRL? I suppose there could be 100000 different things making your phone do that, but I just don't see MM doing it.
Then again I've been wrong before.
No, when I have it plugged in on USB or straight charger, I'll occassionally get the incoming call. Not always, but occassionally. Once today it rang through, then I got 8 lock ups, all on incoming.
But when the phone is off the charger, I won't get the call at all. It completely locks & goes black even before I know there's an incoming call. I only find out when I check the phone or hear the BT shut off in my ear. Then I'm forced to pull the charge & reboot, only finding out 5-10 min later that I missed a call and have a VM message.
I had to call it myself to find out that it's locking down on all incoming calls, because at first I just thought it was doing random lock ups. But, no, it's only on incoming calls.
I've had some weirdness with incoming calls recently, but that's due to forcing my clock speeds way low when the screen is off with overclock widget.
If you successfully RUU your phone and you still can't receive calls, my money is that it's busted.
Anyone else have any ideas?
Hey,
My AT&T rooted nexus one is still randomly rebooting if I use 3g data. I am in Costa Rica and the 3g is on the 850 band. I also have to add the apn "kolbi3g".
So basically I can use the phone for anything and it works great, but if I add the apn and start using the 3g heavily I will get a reboot, sometimes it will reboot vibrate 7 times and I have to pull the battery. I have tried 2.1 and 2.2 rooted and not also cyanogen 6 all the same problem.
If I do *#*#4636#*#* and select the wcdma only it runs the 3g better but reboots way more, sometimes the instant I place load on the connection. However if I select wcdma "unkown" the 3g works much better I can use it sometimes 30min at a time without a problem.
So any ideas what I could try? Is there a kernel that will up the volt's a bit just help stability? Or anything else I could try? Data roaming is off, I have tried both off and on, no difference that I can tell.
Thanks a lot this is driving me crazy! Just got this phone Sunday too sick to my stomach of the thought I spend $600 on this phone if I can't get 3g to work
How about radio image???
It is currently on baseband 4.06.00.12_7. Is there a more current radio?
I came across this multiple reboot issue on a (locked) Vodafone UK Nexus.
It booted into the OS (lockscreen) and as soon as data connected it looped back to the last couple seconds of the animated Nexus logo.... and again.... and again.
I powered down the unit (battery pull), booted into bootloader (voldown+power) and selected clear storage (voldown,voldown,power) then (volup) to confirm.
This deletes the user data and you have to sign in and set up the phone again but it certainly fixed the issue. My only guess is some user data became corrupt and the kernel panicked and forced a partial reboot.
Give it a try and lemme know.
Cabarnacus said:
I came across this multiple reboot issue on a (locked) Vodafone UK Nexus.
It booted into the OS (lockscreen) and as soon as data connected it looped back to the last couple seconds of the animated Nexus logo.... and again.... and again.
I powered down the unit (battery pull), booted into bootloader (voldown+power) and selected clear storage (voldown,voldown,power) then (volup) to confirm.
This deletes the user data and you have to sign in and set up the phone again but it certainly fixed the issue. My only guess is some user data became corrupt and the kernel panicked and forced a partial reboot.
Give it a try and lemme know.
Click to expand...
Click to collapse
Just did that (had the phone plugged into wall charger), and the second I got to the home screen it rebooted then vibrated like 6 or seven times. Seems to do it worse when it is plugged in. And now it won't even boot up even after pulling the battery, it vibrates 6-7 times.
I am really worried about this, any other ideas??? I will try anything! Thanks for the help
Update! Now the phone just reboot when I do anything period with it plugged in. Just like posted in another thread on this section!
Please any ideas I am very desperate and very sick to my stomach!
Hmmm very strange.
I'm aware from what you were saying on the other thread that you've got an unlocked bootloader and you're wondering what to do on the warranty front.
If you've really tried different combinations of stock and custom firmware and having the same issue I'm tempted to say its a hardware issue.
Many people have returned their unlocked phones with no comeback from HTC some have reported that they have noticed the unlocked bootloader and have issued a motherboard repair as part of the fix because of this.
Although im unsure of the additional cost (if any) i would definitely recommend going through the warranty repair route with HTC. They won't say no and send you back the same broken phone. And who knows, if its a confirmed hardware issue they may just replace it as a goodwill gesture.
Other than that I don't have any more ideas.
A nexus support thread has a popular answer referring to the clear storage fix.
http://www.google.de/support/forum/p/android/thread?tid=40f52d29e9c4177e&hl=en
Just make sure you are definitely clearing the storage FROM THE BOOTLOADER before calling HTC. It is the first thing they will make you do before accepting a return anyway.
Cabarnacus said:
Other than that I don't have any more ideas.
A nexus support thread has a popular answer referring to the clear storage fix.
http://www.google.de/support/forum/p/android/thread?tid=40f52d29e9c4177e&hl=en
Just make sure you are definitely clearing the storage FROM THE BOOTLOADER before calling HTC. It is the first thing they will make you do before accepting a return anyway.
Click to expand...
Click to collapse
Ok thank you so much sir. I am so glad to hear that I may still have a chance at getting it replaced! It was very fullish of me to unlock it, I know, it is just that I figured it was software and could be fixed by unlocking. It is going to cost me $$$ to get this to the States, but that is life. If I still can't get it to work I will call htc and let you know what they say
Little update here. I cleared storage again and just simply disabled data, I have been using the phone for a couple of hours on work without any problems. Next thong I am going yo yty is another friends 3g similar card and see if it still reboots on that sim, if it does then I am calling HTC.
Also still open to any other ideas you guys may have.
Hi there!
I was wondering if anyone around here had some ideas on what to do.
My LG G4 had been working fine until today. I unlocked the screen to check my e-mail and it completely froze. It was plugged in at the time, so I unplugged it to see if I could restart it. The charging light was still blinking, the power button didn't respond, absolutely nothing.
I took the battery out, left it for a minute or so and rebooted. It loaded, unlocked, but I could only get to the app menu before it completely froze again. Afterwards, screen went black.
On the third try, it booted up to the LG logo and that's it. It popped up about 3 times and screen went black. No other response whatsoever. I can only try to reboot again only after taking out the battery, but it does the same thing.
I switched the battery with another one of the same model, nothing changed. Computer doesn't recognize it either.
I've looked around for a bit and I can't find anything like my case. The closest thing described is the boot loop. I'm not exactly sure that's my case, but it seems similar to a certain degree.
I got it to boot to recovery mode, but it doesn't do anything. It asks me if I'm sure I want to run it, and in the second 'yes' it freezes up completely again. Screen goes black and does absolutely nothing else.
Added note, phone upgraded to 6.0 yesterday morning. I had no issues with it until now. No app updates were running at freezing time.
I'm considering taking it to the store before I try anything myself, just in case there is still some warranty active.... But any ideas would be greatly appreciated.
sinajei said:
Hi there!
I was wondering if anyone around here had some ideas on what to do.
My LG G4 had been working fine until today. I unlocked the screen to check my e-mail and it completely froze. It was plugged in at the time, so I unplugged it to see if I could restart it. The charging light was still blinking, the power button didn't respond, absolutely nothing.
I took the battery out, left it for a minute or so and rebooted. It loaded, unlocked, but I could only get to the app menu before it completely froze again. Afterwards, screen went black.
On the third try, it booted up to the LG logo and that's it. It popped up about 3 times and screen went black. No other response whatsoever. I can only try to reboot again only after taking out the battery, but it does the same thing.
I switched the battery with another one of the same model, nothing changed. Computer doesn't recognize it either.
I've looked around for a bit and I can't find anything like my case. The closest thing described is the boot loop. I'm not exactly sure that's my case, but it seems similar to a certain degree.
I got it to boot to recovery mode, but it doesn't do anything. It asks me if I'm sure I want to run it, and in the second 'yes' it freezes up completely again. Screen goes black and does absolutely nothing else.
Added note, phone upgraded to 6.0 yesterday morning. I had no issues with it until now. No app updates were running at freezing time.
I'm considering taking it to the store before I try anything myself, just in case there is still some warranty active.... But any ideas would be greatly appreciated.
Click to expand...
Click to collapse
seems like infamous bootloop... harware issue. send it to tmobile or LG.
raptorddd said:
seems like infamous bootloop... harware issue. send it to tmobile or LG.
Click to expand...
Click to collapse
I was afraid so... Went directly to the T-Mobile store where I bought it and, since the warranty was still active, they exchanged it on the spot.
I just hope this one lasts longer than the other one did...
Thanks!
sinajei said:
I was afraid so... Went directly to the T-Mobile store where I bought it and, since the warranty was still active, they exchanged it on the spot.
I just hope this one lasts longer than the other one did...
Thanks!
Click to expand...
Click to collapse
yeah.. did you know manufacture date on the one affected by bootloop or first 3 serial number.?
raptorddd said:
yeah.. did you know manufacture date on the one affected by bootloop or first 3 serial number.?
Click to expand...
Click to collapse
Yup. Actually still have the box.... the date was 05/2015.
New one's date is 03/2016.
sinajei said:
Yup. Actually still have the box.... the date was 05/2015.
New one's date is 03/2016.
Click to expand...
Click to collapse
it was a 505.. most will bootloop... new one is. 603. theres hw 1,0 and 1.1.. this you look at software info ... in hidden menu.. in dialer..
raptorddd said:
it was a 505.. most will bootloop... new one is. 603. theres hw 1,0 and 1.1.. this you look at software info ... in hidden menu.. in dialer..
Click to expand...
Click to collapse
This one (603) is a HW Version 1.0 ...
sinajei said:
This one (603) is a HW Version 1.0 ...
Click to expand...
Click to collapse
mines its 601 and same HW 1.0 if they knew they revised 1.0 to 1.1 why not use the 1.1 if they knew this back in october 2015.. theres older phone from 2015 with HW 1.1
raptorddd said:
mines its 601 and same HW 1.0 if they knew they revised 1.0 to 1.1 why not use the 1.1 if they knew this back in october 2015.. theres older phone from 2015 with HW 1.1
Click to expand...
Click to collapse
That is an excellent question...
Btw, does your screen freeze up sometimes? 'Cause mine sometimes goes unresponsive right after I unlock it... I just lock and unlock it again and keeps working just fine, but it's kind of annoying... old one did it and it, now this one does it sometimes too...
sinajei said:
That is an excellent question...
Btw, does your screen freeze up sometimes? 'Cause mine sometimes goes unresponsive right after I unlock it... I just lock and unlock it again and keeps working just fine, but it's kind of annoying... old one did it and it, now this one does it sometimes too...
Click to expand...
Click to collapse
yes it does.. but very rare... not to often... but mines does using phone and it freezes then turn off screen and when back it all works... i used power button.. not sure why but it does..but liek i said not to often. its once in a while..
raptorddd said:
yes it does.. but very rare... not to often... but mines does using phone and it freezes then turn off screen and when back it all works... i used power button.. not sure why but it does..but liek i said not to often. its once in a while..
Click to expand...
Click to collapse
Good to know it's not just me then. Guess it's a common screen glitch then.
Thank you for the info!
Well another 505 g4 bites the dust. Playing a game, backed out of it, phone froze, pulled battery, turned on to endless bootloop, pulled battery again, now nothing and I mean nothing, no boot loop, no nothing
Definitely a brick. Computer doesn't recognize or even try to charge it. Hopefully still under warranty.
Sent from my LG-VS980 using Tapatalk
Hey guys. So my phone is acting up I think. When I first got it (8days ago) everything was fine, I synced all my stuff from my LG G6 to my Razer phone 2.
I play 2 games. Call of duty (the new one) and PUBG.
whenever I see someone and I go down to aim in my scope. Everything freezes for half of a second. Then I'm dead.
Also, sometimes, I'm home and my connection to Data AND wifi will have a little x in the logo on the top bar. and I will not have a connection to anything. Turning them off and on does not do the trick, I have to reboot my phone completely to fix it.
Everything is up to date (OS and launcher, and all apps) I run the premium version of Ccleaner every morning at 5 AM.
SebLemery said:
Hey guys. So my phone is acting up I think. When I first got it (8days ago) everything was fine, I synced all my stuff from my LG G6 to my Razer phone 2.
I play 2 games. Call of duty (the new one) and PUBG.
whenever I see someone and I go down to aim in my scope. Everything freezes for half of a second. Then I'm dead.
Also, sometimes, I'm home and my connection to Data AND wifi will have a little x in the logo on the top bar. and I will not have a connection to anything. Turning them off and on does not do the trick, I have to reboot my phone completely to fix it.
Everything is up to date (OS and launcher, and all apps) I run the premium version of Ccleaner every morning at 5 AM.
Click to expand...
Click to collapse
Sounds dumb but have you re-seated the Sim? Any drops in connection while gaming will see these effects.
Maybe even bad Sim and/or internal radio. Might need warranty replacement.
jonchance_84 said:
Sounds dumb but have you re-seated the Sim? Any drops in connection while gaming will see these effects.
Maybe even bad Sim and/or internal radio. Might need warranty replacement.
Click to expand...
Click to collapse
i went for a sim replacement already. and yes i did re-seat the sim a few times. and it's not a manually cut one, but a 3punch card. When connectivity goes offline, it's both the Data and the wifi.
SebLemery said:
i went for a sim replacement already. and yes i did re-seat the sim a few times. and it's not a manually cut one, but a 3punch card. When connectivity goes offline, it's both the Data and the wifi.
Click to expand...
Click to collapse
Then might be a hardware issue.
jonchance_84 said:
Then might be a hardware issue.
Click to expand...
Click to collapse
Hopefully, Razer Support will send me a replacement. I had high expectations on this device, since my friend has the same, and I tried it. Fell in love right away.
SebLemery said:
Hopefully, Razer Support will send me a replacement. I had high expectations on this device, since my friend has the same, and I tried it. Fell in love right away.
Click to expand...
Click to collapse
It happens, my old Nexus 6 was replaced once. No manufacturer is perfect.
SebLemery said:
Hey guys. So my phone is acting up I think. When I first got it (8days ago) everything was fine, I synced all my stuff from my LG G6 to my Razer phone 2.
I play 2 games. Call of duty (the new one) and PUBG.
whenever I see someone and I go down to aim in my scope. Everything freezes for half of a second. Then I'm dead.
Also, sometimes, I'm home and my connection to Data AND wifi will have a little x in the logo on the top bar. and I will not have a connection to anything. Turning them off and on does not do the trick, I have to reboot my phone completely to fix it.
Everything is up to date (OS and launcher, and all apps) I run the premium version of Ccleaner every morning at 5 AM.
Click to expand...
Click to collapse
I had 2 of these phones and they both had the problem of loosing the data connection. I really liked the phone and would like to try it again, but I see that the problem still exists with this phone.