Bought the phone off ebay and it worked fine for about a month and today the screen will only work when slid out. If it is slid in place as normal the screen will only show the last thing on there but will not refresh. You have to slide it out partially to get it to respond to anything.
Is this a known issue?
that really weird. Is your phone rooted? If it is try to wipe and flash. If its not rooted do a factory reset to your phone. That might fix it. If it doesnt, then you should get a new phone hahaha OR just root it and it might fix it.
It's rooted but it also does it in recovery as well as booting up. I have talked to HTC and the phone is still under warranty so I am going to ship it off to them.
I guess I have to restore the device to stock now
decepticon said:
It's rooted but it also does it in recovery as well as booting up. I have talked to HTC and the phone is still under warranty so I am going to ship it off to them.
I guess I have to restore the device to stock now
Click to expand...
Click to collapse
decepticon, how easy was it to talk to HTC? I think (and am sure) my GPU/graphic memory area has corruptions and need to get it replaced too. I also bought it off ebay. I assume it was bought after June 2008 since some material was dated that and should be under warranty.
I remember I had a similar issue on a earlier version of Cyanogen (one of the versions before the Google legal scuffle) and a wipe and/or restore to an earlier backup fixed it. This might be a possible cure but again this is just for my instance.
You should try wiping rotation stats while in recovery mode.
Related
The other day my screen stopped responding to my touch completely (only about 2 months old). The phone would randomly put itself into airplane mode and when I turned that off I was still able to send and receive text messages. I was unable to view my contacts folder or make calls though because android.phone or various other processes would crash when I tried. So I did a hard reset on my phone to see if that would fix my screen problem and now I cannot even send or receive text because I am stuck at the startup for the device and am unable to complete the startup because I cannot touch the screen. The red light of death comes up briefly when the phone is plugged in but goes away very quickly even with the battery in. The phone boots normally although it seems to take a little bit longer than usual. Does anyone have any idea on what is going wrong and how I can fix my screen?
Thanks!
this sounds like a hardware issue. if your phone is covered by the warranty then just call your provider and they should send you a new one.
is your phone rooted?
My G1 is stuck like this too, although mine was waterlogged so it's no longer under warranty @[email protected]
no it's not rooted
You can try to reflash the stock rom to see if that will help or you can root it and load a custom rom and see if that will make any difference. You can always use your trackball to navigate. If all that doesn't work then like david said its a hardware problem and is covered under warranty.
I can't scroll to navigate because the initial setup after a hard reset requires touch. Where do I find the info on re-flashing the stock rom?
Just find the official t mobile rom and flash like you would any rom. Put the update.zip on root of sd card then power on phone with home + power then in your case I would wipe (alt + w) then update (alt + s). I would try to find you a link but I'm bout to be leaving work. A google search will come up with it or someone else might chime in and give you a link.
http://android-dls.com/wiki/index.php?title=OTA_Updates
Try this.
i'm going to need the rogers stock rom ,not the t-mobile one I can't seem to find it anywhere. also will reflashing the stock rom void the warranty in any way. i assume it won't since there would be no way for them to tell but just double checking.
KYLEFALL said:
i'm going to need the rogers stock rom ,not the t-mobile one I can't seem to find it anywhere. also will reflashing the stock rom void the warranty in any way. i assume it won't since there would be no way for them to tell but just double checking.
Click to expand...
Click to collapse
nope youre basically just re applying the ota update
I recently upgraded to the Cyanogen test 5 on my black G1. About a week ago, the screen started fading and blanking out. I restarted the phone and the touch screen was no longer responding. I did a full wipe with no change, then reflashed a different rom, still with no change. I reflashed the dreamimg which sort of reset it back to factory oe rom, but it's still not responding to touch input.
Any suggestion on what I should do?
Thanks!
see my thread here, currently active, same problem, working on it for a week!
http://forum.xda-developers.com/showthread.php?t=684711
Probably a dead touchscreen is the problem. tmo tech said to do a factory reset, and if that didn't fix it it was probably hardware. Luckily I have insurance, which apparently extends the factory service indefinitely, so as soon as I can get back to stock they'll cover it.
1. if you are under warranty, please help me figure out how you get back to stock, because it ain't working for me.
2. if you aren't, I guess you buy a new phone.
3. If you wanted to hustle tmo, you could just add the insurance, use it for a month or so without a touchscreen (not all that inconvenient with no screen lock, especially if you can use androidscreencast, droid explorer, adb and fastboot), after you've had the insurance for a while you could then call tech support and see. I'm not sure if that will work or not, I've had insurance since I've had the phone, maybe that's why the do warranty replacements, Just a thought.
If you have a hard time figuring out how to do some things without a touchscreen, let me know, I've been figuring out workarounds the hard way!
*edit, wait, you got the dreaimg.nbh to reflash? With what spl/radio/recovery combo installed? Because I can't get the nbh to flash!
I had amonra recovery, dangerspl and I believe the 26i radio, though I had recently been switching back and forth between that and the latest(22?).
I doubt the phone's still under warranty(I bought it second hand) as well.
Thanks for the response
Hello,
I bought a Nexus one and as I don't live in a country that sells it my cousin brought it to me.
The device doesn't work and self Reboots giving me 20 seconds of use.
Tryed working with/without a sim,
Did a Factory Reset,
Formated the Sd-Card on my Pc,
and still in the same spot.
any ideas on what else to try before giving up?
anyone had this problem and fixed it?
My phone is not ROOTed and is on Version 1 of 2.1
didn't have enough time to get other info like Baseband and stuff.
I'm not willing to root the phone.
** If i send it back it will make the phone very expensive as i will have to pay costums fee when they mail it back to me
Thanks in advance!
Sounds like a DOA. Really bad luck.
If you send it back you should not pay duty to get it back usually, unless you live in a very tax hungry country! Between US and CAN you would not get duty.
Beside try speaking with cust support, DOA are usually well handled by company and so far HTC seem to be handling repair quite well as per the few post about broken screen I have seen.
Did you try running the phone WITHOUT an SD card ? good luck!
Krypton1984 said:
Hello,
I bought a Nexus one and as I don't live in a country that sells it my cousin brought it to me.
The device doesn't work and self Reboots giving me 20 seconds of use.
Tryed working with/without a sim,
Did a Factory Reset,
Formated the Sd-Card on my Pc,
and still in the same spot.
any ideas on what else to try before giving up?
anyone had this problem and fixed it?
My phone is not ROOTed and is on Version 1 of 2.1
didn't have enough time to get other info like Baseband and stuff.
I'm not willing to root the phone.
** If i send it back it will make the phone very expensive as i will have to pay costums fee when they mail it back to me
Thanks in advance!
Click to expand...
Click to collapse
If the boots, has never been rooted (boot unlock), no immediate physical damage, and has no signs of liquid damage or tampering (check void sticker).... it's likely just a software issue. Reload original firmware, or load a new firmware... Don't give up, sounds like the phone is still okay.
Was it bnib?
mrbkkt1 said:
Was it bnib?
Click to expand...
Click to collapse
So it seems.
Where are you from, Krypton1984 ?
Looks like some rogue app is loading at boot, causing reset. Possibly corrupt ROM image - but not sure. Might be software, might be hardware. But here's one thing to try:
If you're on a T-Mobile-compatible phone (900/1700/2100), do yourself a favor and flash stock Froyo. No need to root for that. The guide is in the sticky thread. In case of corrupted ROM image it'll do the trick.
I think you should factory reset it. Maybe even download the official 2.1 rom and install it. See if it fixes it.
Try a battery trade in first. Believe it or not, my first N1 seemed dead, and support gave me a swap for a new unit. When the new unit came in, it was still "dead" with the battery that originally shipped with the device. A new battery is what caused my N1 to finally come to life. The batteries that ship with N1's have QC issues, because I was one of many to report a DOA battery in the Google support forums.
its brand new,
I didn't pay customs on the way in because my cousin brought it to me, so if i send it back i will and it makes the phone very expensive.
what if when i try to change firmware the phone reboots again without finishing?
i dont want to brick the phone.
Krypton1984 said:
its brand new,
I didn't pay customs on the way in because my cousin brought it to me, so if i send it back i will and it makes the phone very expensive.
what if when i try to change firmware the phone reboots again without finishing?
i dont want to brick the phone.
Click to expand...
Click to collapse
Well booting to the bootloader will answer the hardware software question.
1. Turn off the phone.
2. Now press (and hold) the Trackball and turn on the phone.
Once you're in the loader let it sit for a while. If it stays up it's a software problem and a new ROM should sort it out. If it reboots while in the bootloader it sounds like a DOA phone.
Good luck.
You can also try a full factory reset through the bootloader. Search for the instructions as i do not know them off the top of my head
P00r said:
Between US and CAN you would not get duty.
Click to expand...
Click to collapse
Yeah, North America is all one big happy family. We've got NAFTA and everything now.
OP, I am assuming you've allowed the battery to charge full?
badomen said:
Well booting to the bootloader will answer the hardware software question.
1. Turn off the phone.
2. Now press (and hold) the Trackball and turn on the phone.
Once you're in the loader let it sit for a while. If it stays up it's a software problem and a new ROM should sort it out. If it reboots while in the bootloader it sounds like a DOA phone.
Good luck.
Click to expand...
Click to collapse
i am having a similar issue. The phone reboots randomly and gets stuck at the static X logo screen. i have to remove the battery and let it be aside for at least 10 minutes before i am able to get the phone up and running again.
i tried updating to froyo. it installed but then froze up again on reboot. i did the battery thing and then started it up, went on fine..froyo had been successfully installed, but my random reboot problem STILL DID NOT GO AWAY..
can this be sorted by installing the original rom image?? or do i have to go in for a swap?!?
i don't want to swap coz they send out refurbished devices,,but its the last option...
padhi87 said:
i am having a similar issue. The phone reboots randomly and gets stuck at the static X logo screen. i have to remove the battery and let it be aside for at least 10 minutes before i am able to get the phone up and running again.
i tried updating to froyo. it installed but then froze up again on reboot. i did the battery thing and then started it up, went on fine..froyo had been successfully installed, but my random reboot problem STILL DID NOT GO AWAY..
can this be sorted by installing the original rom image?? or do i have to go in for a swap?!?
i don't want to swap coz they send out refurbished devices,,but its the last option...
Click to expand...
Click to collapse
You'll probably need to swap based on what you're saying. I, though, actually think Refurbished devices are just as good or even better than new. Think about it, if you keep getting dust under the screen maybe a refurbished phone will already have the fix? For that scenario it works out.
padhi87 said:
i am having a similar issue. The phone reboots randomly and gets stuck at the static X logo screen. i have to remove the battery and let it be aside for at least 10 minutes before i am able to get the phone up and running again.
i tried updating to froyo. it installed but then froze up again on reboot. i did the battery thing and then started it up, went on fine..froyo had been successfully installed, but my random reboot problem STILL DID NOT GO AWAY..
can this be sorted by installing the original rom image?? or do i have to go in for a swap?!?
i don't want to swap coz they send out refurbished devices,,but its the last option...
Click to expand...
Click to collapse
I really think this is a bad RAM issue.
I had this happen to my Nexus (ATT). It was prior to flashing froyo. I tried everything, flashing back to stock (including radio), cyan's latest, Paul's (stock) Froyo (with and without radio). Same result. Seemingly random reboots.
I thought initially that it was a software issue - It would not reboot while in fastboot/Amon's Recovery. But having tried every software combination, I've concluded that it MUST be hardware, unless I'm missing something big.
The phone, for the most part, would be fine as long as I DON'T TOUCH IT. It would stay idle for a long period of time (24hrs+), then I would use it Everything from web browsing to downloading apps to making calls, and it would reboot. It's frustrating because it seems that it's rebooting for no reason except that I'm touching it.
Sent in for a replacement, it arrives today. Hopefully it will not suffer this problem.
After talking with HTC they told me i need to swap the phone.
Because i'm out of america i need to send it to someone in the US amd then they send him the new divice after he sends my old one,
I am not satisfide with google's (first guy I talked with) and HTC because none of whome understand the severity and the hard feeling of getting a BRAND NEW IN BOX paper-weight. nothing about we'll compensate you or nada.
For me it tells me the brand is not strong enough to manage an outer state service and i wouldn't recomend them for countries that they don't cell it for.
If you where born in a HTC GOOGLE compatible country enjoy!
As i'm am probably less lucky and still in 2010 nationality counts
I've had this problem ever since I got the phone (to my understanding). I thought it was just the youtube app but it turns out nothing will rotate... I teted this by using an accelerometer from the market.
My hboot is unlocked, so I wont be able to get a replacement either.
My phone has been restored to stock and everything.
Also, Auto-Rotation in Display settings is checked.
If I were to install a custom ROM, do you think this problem would persist?
Thanks, I would appreciate any help.
DjSpunz said:
I've had this problem ever since I got the phone (to my understanding). I thought it was just the youtube app but it turns out nothing will rotate... I teted this by using an accelerometer from the market.
My hboot is unlocked, so I wont be able to get a replacement either.
My phone has been restored to stock and everything.
Also, Auto-Rotation in Display settings is checked.
If I were to install a custom ROM, do you think this problem would persist?
Thanks, I would appreciate any help.
Click to expand...
Click to collapse
You can still possibly get a replacement. Unlocking the bootloader doesn't just automatically screw you out of any kind of warranty, only certain software ones. Could be something hardware related inside the phone.
You could attempt a nee Rom.such as ics that could potentially help. However just because you bootloader is unlocked does not mean your carrier wouldn't replace it. I doubt they would even check on it.
Relock it and restore. Show the warrenty department the lack.of rotation tell them you already factory rest. And have an in store rep also state they don't see it rotating correctly. They will ship out a new unit.
Sent from my HTC PH39100 using xda premium
Yep. Sounds like a hardware issue. Id take it back and get a new one.
FIXED
Actually, it was a software issue, lol
I got the phone replaced (AT&T didn't check and thought it was hardware related)
I found this out while rooting my new phone I got today.
When doing a factory reset through most recoveries (I was using wild child's, but CWM has it too) There is an option to delete auto rotation, dunno why. I must've accidentally done that, and a new ROM should've fixed the issue)
But hey, at least I got a new phone
Hello!
I had purple tint on my old HTC One, so I sent it for repairs under warranty and I got a completely new unit. It was working for a day, but today it couldn't connect to the network. At first I thought it was a HW issue, but I realized that Dialer was crashing with a message: "com.htc.htcdialer is not responding.". That made me think it was a software problem, so I tried doing a factory reset in HBOOT, but now htcdialer is still crashing, and I can't even go through initial setup, it just keeps rebooting when I try to unlock it for the first time. Is there any other way to flash a ROM, without being able to boot the phone?
Everything is completely stock, bootloader is locked and phone is not rooted. I updated it to the latest available version, 4.4.2 with Sense 5.5, I'm unsure what version it exactly is. I would like to keep it stock for at least a couple of days in case there is a hardware failure and I have to send it back to service, but I can do anything if it's necessary.
Thank you very much.
HBOOT image, if it is of any help: http://i.imgur.com/3XKC6Br.jpg?1
Since its completely stock and you just got the phone, I wouldnt bother going through and installing a custom rom, its too much of a hassle and if it ends up being a hardware problem its an even bigger issue.
I'd contact HTC again and see if they can do anything about it, or just send it back again under warranty. Flashing a custom rom in your situation isnt worth it imo.
Bhavpreet said:
Since its completely stock and you just got the phone, I wouldnt bother going through and installing a custom rom, its too much of a hassle and if it ends up being a hardware problem its an even bigger issue.
I'd contact HTC again and see if they can do anything about it, or just send it back again under warranty. Flashing a custom rom in your situation isnt worth it imo.
Click to expand...
Click to collapse
That's exactly what I've been thinking.
I was actually able to get it to go through initial setup between reboots and I was able to install a RUU, a the same thing is happening again, so I'm pretty sure it's HW related. And it still isn't getting any signal. It's a bit of a problem because I have to bring it to a store 150km away, but I'll have to do it :crying:
[email protected] said:
That's exactly what I've been thinking.
I was actually able to get it to go through initial setup between reboots and I was able to install a RUU, a the same thing is happening again, so I'm pretty sure it's HW related. It's a bit of a problem because I have to bring it to a store 150km away, but I'll have to do it :crying:
Click to expand...
Click to collapse
Ahh that sucks. Call them and make some excuse about how you cant come to the store and see if you can ship it to them.