I had a question regarding my HTC G1.
This is the 5th phone I have received as a replacement because the others have had a malfunction of some sort. The first few have completely failed unexpectedly and I was never given an explanation as of how it happened. I just received another the other day, i had to send my old one back to t-mobile because i was getting a message that said"android.process.acore" has stopped unexpectedly. then i have to force close. and this happens anytime i press the home key, or open or close the phone. or if the phone screen changes orientations. Ive talked to technical support many times and all the tell me is my contacts have an area left blank and it wont sync ive deleted all my contacts from my phone and my gmail account online and turned off the sync. ive completely reset the phone. havent downloaded any apps. and still the problem is reoccurring. I love this phone but its become a hassle to use. i pay 100 dollars a month plus shipping everytime it messes up for just another headache. Ive had better luck from an old nokia. PLEASE HELP as i wanna continue using this phone. But i cant find a solution. ive even tried to new sim cards and gmail accounts.
Can try go to recovery and do a wipe factory reset.. It will clear all data input.. To go into it power off phone amd home home button and press power keep home nuttoin held until you see a triangle with a "!" the flip your keyboard up and press alt and I and it wil give you options to wipe phone
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OKay, so I have had My Tmo(USA) MDA (HTC wizard) forapproximately 13 days. Today while trying to transfer a ringtone from my old phone via bluetooth, my phone restarted and stalled during the booting. I soft-reset the device and the same thing happened, and again a third time. After which I decided to bite the bullet and do a hard-reset. After the reset the phone goes even less into the boot screen (the rainbow icon does not appear like it did before) then the screen goes dim and the device shuts off. I have called tech support at tmo to no avail, I have also tried going into bootloader mode with no response. the battery was at 60% when this started so i know this isn't a power issue.
any thoughts, input or help on this matter will be greatly appreciated.
my safegaurd is to exchange the phone tomorrow, but this is a last resort.
EXCHANGE IT! Dont wait till its too late. Just get a new one. You weren't even doing anything that would normally cause this type of result. You have nothing to loose by exchanging it, other than a little time, any data on the phone is gone anyways.
You sure you did a hard reset? I don't mean to be a jerk, and I'm not saying you don't know what your doing I am simply suggesting that you double check. Make sure you get to the black "press send to format storage, any other key to exit" and press "SEND" =)
Hope you get back up and running soon; Lew
Swap it. You weren't doing anything that could have led to YOU "bricking" it.
Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
I found this out the hard way. We should start a list of software that does it, heres the first that I found will black screen your tilt, do NOT use this.
Levenums taskbar battery meter
http://forum.xda-developers.com/showthread.php?t=277790
You will black screen and lose everything with it as I found out twice on my tilt. It loads at widows startup during the windows screen.
Another non compatible program!
please note that if you install "arabizer13bn277.exe" or any of its product on your Tilt YOU WILL brick the device and you will need to re-set it to factory ROM.
if u do factory rest
we will loose all the phone nos & information of contact
Im not able to sycn & save Telephone nos & notes on induvisale nos
How else can i save nos on comp
or should i get a new phone & then ask AT&T phone people to help me set it on the new phone
Please help
While this won't BLSOD (BLack Screen Of Death) your Tilt, it will definitely kill your GPS and should be avoided at all costs - Map4PDA.
If you install it and run it, it starts searching for your GPS and eventually hangs, requiring a soft reset to recover use of the phone. After a soft reset, the GPS no longer works. Too bad there isn't an option to manually specify GPS settings because it's a sweet GPS mapping program ala Google Maps that can switch between MS Live!, Google and Yahoo maps (plus one or two others I think...).
Man i hope this works!!!!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
rednekvolfan said:
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
If you have a HardSPL, re-flash your Radio to a newer version. That can fix a black screen if you just upgraded your ROM. Just remember that you may need to try a few before it finally works.
Cant flash anything til I get it to reset.
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
I have the exact same issue. I am trying the steps above, but no luck so far. Any tips?
Ok it seems to be working. Any tips on restoring my data that was on the sprite backup?
rednekvolfan said:
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
Click to expand...
Click to collapse
This is from the manual -
To perform a hard reset using device keys
1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device. (It helps to have three hands to do this part).
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen:
This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press SEND to restore manufacturer defaults, or press any other button to cancel.
3. Release the two SOFT KEYs, and then press the green phone button on your device.
Warning! Your device will be set back to factory default settings.
It worked for me! It returned me to the WM6.1 I just installed!
asfoor said:
Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
Click to expand...
Click to collapse
I had the same exact dang problem about the whole thing about getting the new rom from e-club and using sprite to backup and then upon restore of my back up, i just got a blank screen. I did this trick here and it worked perfectly. The real trick is step 4 and 5. I did what step 4 said to do except i held on for 35 sec instead of 30. and then after that i just pushed the send key (green phone button) a couple of times and then just let it sit for the 1-2 min and the magic message popped up! I followed through with the rest of the steps and voila! It works!
P.S. Dont forget to put your sim card back in.
Anyone get positive result from this method ?
I'm not.
My Kaiser have a black screen after unsuccesuful ROM update, and I can't flash him anymore.
Because PC recognize it as Flash Device, but noone from ActiveSynch driver's does not approach for this mode.
Any solution, please ?
I bricked my tilt after upgrading to 6.1 and using sprite backup to restore my data. I fixed it by putting my tilt in to bootloader mode by holding down the camera button and using the stylus for a soft reset. Once in bootloader mode the usb port on the device worked and I was able to reflash the rom. I will use the new method to restore to factory setting without having to reflash the the rom.
i am having the same problem as supereri and rednekvolfan. did you guys ever figure it out?
Reset worked
Hi everyone.
I had the same issue - backed up data using Sprite Backup, upgraded to WM 6.1 then restored data using Sprite Backup and the custom Device Update file that Sprite Backup requested. The phone reset and then would show the initial ATT and 3G screens then black.
I used the modified steps outlined by live2c2morrow -that are a modification of asfoor's original post and they worked.
Black screen appeared - held the power button for 35 - 40 seconds, pressed the Green Send button a couple of times then waited - 5 minutes later I received the message that the phone failed to boot and was given the option to reset the phone to factory defaults.
The key is to be patient - the screen will appear eventually.
Also - the first few times failed and I think I was inadvertently pressing the PPT or wheel buttons on the other side of the device.
Thanks to everyone on this thread - I thought I ruined my phone!
Sprite Backup - upgrade
I am upgrading my Sprite Backup to version 6 and will try the restore again.
I've search woth Google, GWENI and Wiki and could not find a similar case. Please let me know if this has already been dealt with.
So, everything was working fine earlier this morning (alarm, calls, wifi, bluetooth A2DP), I have not installed nor tweaked anything in weeks - I finally had the phone setup the way I wanted to...
This morning I was adding an event in my Calendar, and I got an "Application Error" msg - which would not allow me to add the event. I quit calendar, tried again and the same thing happned. I had just succcessfuly added a Contact a second earlier so I decided to Soft Reset (Using the button on the bottom and stylus) and when it started booting up I noticed the AT&T 3G Splash Animation Screen (which I had disabled back in February - this is were I went "Oh no ") followed by the Windows Mobile Splash screen with "Tap the screen to set up your Windows Mobile based device". So I'm guessing the phone had a Factory Reset for some reason.
Unfortunetly, my struggle doesn't end with me losing my information. The phone is stuck at that Windows Mobile Splash Screen. I removed my SIM Card (which is not ATT), and battery for a few minutes but I have only been able to pass the Spash Screen about three times and the phone gets stuck on the Screen Calibration/Alignment set up. Other than the Reset Button, none of the buttons respond at this point, including the power button.
Any suggestions?
Any help will be GREATLY appreciated =)
Jimmyy said:
I've search woth Google, GWENI and Wiki and could not find a similar case. Please let me know if this has already been dealt with.
So, everything was working fine earlier this morning (alarm, calls, wifi, bluetooth A2DP), I have not installed nor tweaked anything in weeks - I finally had the phone setup the way I wanted to...
This morning I was adding an event in my Calendar, and I got an "Application Error" msg - which would not allow me to add the event. I quit calendar, tried again and the same thing happned. I had just succcessfuly added a Contact a second earlier so I decided to Soft Reset (Using the button on the bottom and stylus) and when it started booting up I noticed the AT&T 3G Splash Animation Screen (which I had disabled back in February - this is were I went "Oh no ") followed by the Windows Mobile Splash screen with "Tap the screen to set up your Windows Mobile based device". So I'm guessing the phone had a Factory Reset for some reason.
Unfortunetly, my struggle doesn't end with me losing my information. The phone is stuck at that Windows Mobile Splash Screen. I removed my SIM Card (which is not ATT), and battery for a few minutes but I have only been able to pass the Spash Screen about three times and the phone gets stuck on the Screen Calibration/Alignment set up. Other than the Reset Button, none of the buttons respond at this point, including the power button.
Any suggestions?
Any help will be GREATLY appreciated =)
Click to expand...
Click to collapse
I understand the buttons are not responding. However, a similar situation happened to me last week. I just had to do a hard reset (the buttons only responded when i did a hard reset).
hold down both soft keys while inserting your stylus. Hopefully this works.
also try flashing a different rom and see if that solves the problem
This morning i was using my phone every thing was good and all the sudden this message came up it said my internal memory was full
when i checked it it said its 96 mb out of 96 mb
and when i went to my documents it had no folders excpet for pictures and music
so basiaclly my internal memory went missing and i am not talking about storage memory.
Then i soft reset it and it got stuck at the green screen and even if it goes to the the next screen it just gets stuckk. I cant get it to hard reset i
have treid to do everyyy single thing searched on google watched videos on it its not doing it. Also i have not downlaoded any thing illeagal or
any thing. Also i bought this from some one and it was brand new but i forgot to ask him for warranty and he didnt give me any paper work so does htc sell their phones with like warrantty or some thing??
also if like i try to use a rom on it thats made by like you guys how do i install that??
because my phone doesnt go past windows mobile screen ???
Thanks Guys
You said you can't get it to hard reset?
Did you do it following these instructions: http://wiki.xda-developers.com/index.php?pagename=Diamond_HardReset
NOTE: you will lose all your settings, contacts etc.
i have done every thing to hard reset but i cant
becuase my device gets stuck at windows mobile screen
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and ENTER buttons "aka the center button" , then press the RESET button with the stylus tip.
3. Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see this message on the screen:
but it says when the device turned on my device gets stuck at that screen but i have tried like every thing
i press and hold volume down and enter and then i press reset button then i release reset button and once the phone starts it goes to diamond screen and those little numbers at the bottom of screen come up.
First, do you have insurance through your carrier? It doesn't matter where you bought it if you have this.
Second, there is another way to hard reset phone besides those instructions. Sprint Customer Care had to walk me through that, different that what is in manual.
Last resort - HTC should cover within one year, they know the age. Call, maybe "gift" (forgive me for suggesting lying, but I have done that when I can't find receipt). I have had phones covered, it has to be sent in to be replaced, a pain, but probably last resort.
So, I'm using the 64 GB ballistic nylon droid turbo. About half an hour ago, all of my open programs crashed, as well as some process running on the phone. I tried opening several again, and they wouldn't open, so I rebooted my phone.
All of my information was gone, including my personalized settings and my contacts and conversations. The home button no longer works; it vibrates when I press it, but nothing happens. I no longer receive notifications. The icon in the top right of the drop-down notifcation menu no longer responds. Except on startup, the phone no longer asks for my security input, even after i changed the settings.
I have no idea how to fix this, and apparently customer service is not open on weekends. Some help ould be appreciated.
Sorry to hear this.... It sounds like you lost a lot on the phone already. Are you able to get to the settings and just to a factory reset??
same problem
theleeryone said:
So, I'm using the 64 GB ballistic nylon droid turbo. About half an hour ago, all of my open programs crashed, as well as some process running on the phone. I tried opening several again, and they wouldn't open, so I rebooted my phone.
All of my information was gone, including my personalized settings and my contacts and conversations. The home button no longer works; it vibrates when I press it, but nothing happens. I no longer receive notifications. The icon in the top right of the drop-down notifcation menu no longer responds. Except on startup, the phone no longer asks for my security input, even after i changed the settings.
I have no idea how to fix this, and apparently customer service is not open on weekends. Some help ould be appreciated.
Click to expand...
Click to collapse
I just had the same thing happen...did the factory reset work?
Have you tried this? https://motorola-global-portal.cust...prod_answer_detail/a_id/102367/p/30,6720,9277