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I just set my tilt on top of a dresser, thinking it was fully on the surface, and watched it cascade down onto a solid, uncarpeted floor. Left me with a scattered battery cover, battery, and phone. After reassembling, I found that the phone "seemingly" still works ok. There is a hairline crack in the faceplate on the top right corner, and the back housing edge on the right side is skewed outwards.
Is there anything I can do to fix this? Get replacement parts and try to do it myself? Seek warranty or repair? Send to AT&T or HTC for repair? Get AT&T phone insurance incase i knocked something loose inside and my phone dies in the relative future?
I'm beside myself right now. I'm so careful with my things and paranoid about the slightest scratch on anything. I still have the first portable cd player that I bought in 1997, and it still works like a charm.
Any suggestions? Grievances? Condolences?
Thanks for any replies...
nrudolph7 said:
I just set my tilt on top of a dresser, thinking it was fully on the surface, and watched it cascade down onto a solid, uncarpeted floor. Left me with a scattered battery cover, battery, and phone. After reassembling, I found that the phone "seemingly" still works ok. There is a hairline crack in the faceplate on the top right corner, and the back housing edge on the right side is skewed outwards.
Is there anything I can do to fix this? Get replacement parts and try to do it myself? Seek warranty or repair? Send to AT&T or HTC for repair? Get AT&T phone insurance incase i knocked something loose inside and my phone dies in the relative future?
I'm beside myself right now. I'm so careful with my things and paranoid about the slightest scratch on anything. I still have the first portable cd player that I bought in 1997, and it still works like a charm.
Any suggestions? Grievances? Condolences?
Thanks for any replies...
Click to expand...
Click to collapse
Last time I dropped a phone and cracked the case Cingular did fix it under warranty. It was a while ago though, with my old TDMA Motorola Startac. I'd at least call warranty exchange and see what they have to say.
-Jay
I dont think phone insurance is available for the tilt and other expensive devices because it is not worth it for ATT, they would be losing a lot of money every time. Check ebay for spare parts...
Thanks guys, I'll take those into consideration. It's not a pressing issue until something stops working, but it'll bother me until I do something about it...
Thank you!
In the UK, HTC Europe handle all hardware facia repairs, I had a new cover for my MDA Compact (HTC Magician) and it was only £20, and it looked like new.
Screens are much more expensive!
I'd expect there to be a similar setup in the US.
is this housing http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=260453968402&ssPageName=ADME:X:RTQ:US:1123 a FURTHER rip-off in quality as the OEM found here http://cgi.ebay.com/OEM-SONY-ERICSS...ries?hash=item2ea6dd8d1e&_trksid=p3286.c0.m14
i want to buy a new housing but i don't wanna buy one with less quality than the original
what are your thoughts on the pics there?
Judging by the pics both fascias seem identical. Although don't know why this big pricing difference. Maybe the first auction is for a replica housing? Don't have large pics as the second auction so we can tell for sure.
Also, at CNN http://cnn.cn/shop/sonyericsson-xperia-c-28_638.html the housings are pricey. For me go for the second auction or buy from CNN, you will be 100% sure that the housing is the OEM.
yeah i was looking at the $24.00 on ebay too... someone should buy it and tell me how it is
i think im gonna let this pass and sell my x1 as it is, im thinking of leaning towards the touch diamond 2 i will miss my keyboard but what the heck
Yo!
I ordered the $24.00 last week... When I receive the housing parts, I will take pictures and spread the message....
Fingers crossed......
Damn the cracks....Its a pity to sacrifice a gd device just now that some gd new things are coming....senseUI....Leo...sure it'll come for d2 too.....but no KeyBoard there.....I have ur very same problem...but I'll try the case !!
Received the housings yesterday.
They're certainly not OEM (maybe the backcover is, the rest not). The outside looks quite nice finished, the set is quite complete (with some tools for the fitting). From the two sets I ordered, one has a large gluestain on the top part of the housing (below the LCD). This gluestain damaged the paint. So I decided to start transferring the phone in the other housing.
After dissecting the phone I started with the assembly of the screen part. The speaker fitted not quite nice, so took some feddling to get mounted. At last it fitted (the print on top of the speaker fitted just). Closing the top part of the housing was a mess. The snap-locks didn't snap (partly) and on one side the housing did not flush fit. The (original) screws did not fit in the thread bushings.... With some fiddling I sort of managed to fit them. Then on with the bottom part. The new chrome buttons do not fit in the new chrome housing part.......
This is were I give up for yesterday. I think I'm going to rebuild the old housing en give up on the new one....
So.....
Decide for yourself if it's worth the trouble.... The housing looks quit neat (not as good as OEM though) but the fitment process is quite troublesome. Delivery was fast and the package is complete (including self-adhesive rubber for screen and speaker fitment). I will get in touch with the guy from Ebay with my findings.... Maybe I'm doing something wrong....
Will post some pictures tomorrow or something....
thnx ur comments were of gr8 benefit to me.....will be gladly w8ing for the pics !
thnx, ur comment were of gr8 benefit to me.....will be gladly w8ing for the pics !
thnx dude, im waiting on mine to be delivered,
looking forward for more reactions...
@Fliptil
From a scale from 0-10, how hard was it to do?
Before starting myself, I want to know if i'm capable of doing this.
To be honest, I know how to fix stuff, but don't know if I can do this trick..
Thanks for sharing anyway
Does anybody know, where i can buy a non branded battery cover for my sliver x1?
It is branded with T-Mobile, but i would like to have it blank or non-branded.
An original one is 25 € in ebay Germany. That's too much. So a cheap one would be fine.
Thanks in advice for all tips!
Best regards
Jog
ebay dude, i purchased one 2 weeks ago for about 10 GBP
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=170363212269
OK guys....
I managed to revive the Xperia tonight.... It has become a hybrid with the metal (original) front and black backside. The middle part is also left original. So the only part I ended up exchanging has been the back cover.
First of all; kudo's to HTC for making the Xperia somewhat sturdy (at least the inside is...). The amount of mechanical havoc tha has been put through the innards of the phone are substantial... And still everything functions!!
After the initial assembly attempt a few weeks ago, I was sure that I had wrecked my phone trying to assemble it with the new housing. Some parts did not fit really well, and the (original) screws did not quite fit the (new) threaded bushings. Halfway through the assembly process I ran into the new chrome buttons not fitting in the new chrome middle part and I gave up on assembly for the time being. After recharging myself for a couple of weeks I forced myself to take up the task of finishing the assembly of the phone tonight...
First I had to disassemble the phone (I was halfway assembling it...) again. I decided to use the original front (had some scratch damage and a very small crack) to surpass the not-fitting thread bushings in the new part. This was a problem... One of the screws had settled in the not-fitting thread bushing and decided to not unscrew, but turn the bushing in the plastic instead. After trying careful and not damaging anything for some time I decided it was time for the hobby knife and screwdriver (as crowbar...). The new front cover did not survive this operation. The screw and the innards of the phone did however!! Reassembly using the old front cover was quite easy, as was reassembly of the back using the original middle part. In the new back part was the thread bushing missing for fixation of the speaker... I used the not-fitting bushing from the front cover as bushing for the speaker fixation. Off course after I made the bushing fitting by forcing the screw in the bushing using a sturdy screwdriver and a set of pliers. This bushing was hammered (carefully...) into the location where the bushing should have been.... This sort of worked. The new back cover does not fit as neat into the original middle part as the original back cover, but it did fit (with some force). The plastic lip that fixes the SIM card was a bit to long, so I had to cut of 0,5mm to make it fit the SIM card. And last but not least only one of the two new battery covers was able to get a grip on the phone...
Then came the thrilling moment to switch on the phone.... Everything worked as if nothing had happened!! So end good all good; I have a phone that looks quite neat (part brushed metal - part black) and functions.
If it was worth the hassle... I doubt it... When you've got a phone that is in pieces and you want spare parts to repair it (as cheap as possible and you like some hobbying) then go ahead and buy this housing. If you want a phone that looks as good as new (and you don't want to risk a heart attack or nervous break down) then I guess you're better off leaving this housing as it is.... For a phone that's worth a few hundred bucks I think this housing is not OK. For a scrapheap phone that needs revitalisation for a small amount of money than it's OK.... If I had to do it all again I think I would have gone for an OEM housing.... After all, I'm happy that my phone functions again so I can leave the TYTN at home. I was to stubborn to buy another housing...
This has become quite a story, hope it will be of any help to somebody. Now I must see if I can post some images....
Grreetz,
Ronald
Some pictures.... try if it works....
Hmm i've dropped my poor x1 on the concrete sidewalk as i got out of my car.
Amazingly it must be good quality because there are a only a couple of scratches on the front and some damage on the rubber around where the
stylus is, but otherwise everything works and is functional.
What this experience did, was got me lookin for spare parts in case I'd
ever need them. As a result I ordered from the same person on eBay 2 days ago
and I just now found this post. Needless to say, I'm damn scared that I've
wasted the money. You tried to fit the black parts on a silver X1, and mine is black,
so I'm crossing my fingers that for some unknown odd fantastical reason, it fits better on the black version. Also may ask whether your model is an x1i or x1a?
I'm guessing b/c its silver its an x1i but u can nvr be to sure. As for me, mine is
a black x1a. I'll post back if i have any updates.
Hi Nick.
I've got a X1i, as you had already guessed.... The mixing of the parts is also a bit of a risk.... The chrome middle part (original) has suffered some damages during my disassembly actions to start with... And has developed some new cracks in the use as a hybrid. Maybe I've overtightened some screws, or maybe the bottom part does not fit well enough so it develops to much tension I don't know...
I've decided to use the X1 till it dies, and to buy something else (no slide keyboard) a little bit more sturdy when it does. I am not going to do any repairwork on it. The design is simply flawed, I have had it repaired at SE once, when it came back it was broken again within two months. These stories can be found al over the internet, so I am not going to repair it again (just to get it broken again). I am not careful enough for a phone like this (however, my colleague also has a X1 that's broken and he is very careful...) I guess.
Just my two cents.
thanks fliptil I'll keep those things in mind.
Before i dropped my x1 for the first time. There was some kind of defect in the silver middle part. At first it was a slight crack so i thought nothing of it, until a piece fell right out of it. Until now i've never needed to go through the process
of getting something fixed and was my experience painful. I got mine through a carrier (Rogers) so I called them on the phone. I was on hold forever, and when I finally got through they told me I had to go to a rogers store to have someone
personally take a look at it.
I got to the store, got on their phone, and was on hold for 20 minutes. When I got through they told me they would connect me to a specific department.
Another 20 minute wait.
I got through and then gave the phone to a rogers employee there. He confirmed that it should be a defect as there were no signs of dropping it and then HE waited 20 minutes while the guy on the line called sony.
I waited all that time to find out that I cannot get it replaced through my carrier but had to go through sony themselves.
I looked up some stories of experiences with SE's services and found that most (if not all) of the time they replace your x1 with a refurbished one, and I wasn't about to trade a perfectly brand new one with a minor ding in it, for
one that could be potentially scratched up and badly treated.
Now that I've dropped it though I fear that whether the defect gets worse or not I cannot get Sony's warranty on it. However, after what you've just told me I don't think I want to. Here's to hoping that i won't have to do x1
surgery anytime soon...
hi fellow htc one owners
i have a htc one in red what a beautiful phone BUT...
the day after i got it in put it in my pocket on its own screen facing inwards not outwards and the screen scratched the scratch is deep with some dotted scratches around it im gutted
i have tried toothpaste brasso car compounds 3m products but the scratch remains
i have put a screen protector on it but scratch is still visible
spoke to HTC they said warranty does not cover scratches and i have to send it in to for them to even tell me the price to replace the screen and i have to pay for the carriage to and from!
i have a local mobile phone repairer who has quoted me £100 quid to change the screen
but lookin online the phone is 1 on the repair factor 10 being repairable and im scared the phone casing will get damaged albeit the red on the bottom speaker grill has lost a bit of colour through wear but barely noticeable
looking for advice from fellow htc one owners would you change the screen? leave it or sell the phone?
I know it's expensive with HTC but I'd stick with them, don't go with someone that can do it for you from a shop, the One is notoriously difficult to get apart, let alone put back together again as shown by the iFixit guys!
HTC One Repairability Score: One out of 10 (10 is easiest to repair)
Very, very difficult (possibly impossible?) to open the device without damaging the rear case. This makes every component extremely difficult to replace.
The battery is buried beneath the motherboard and adhered to the midframe, hindering its replacement.
The display assembly cannot be replaced without removing the rear case—this will make the most common repair, a damaged screen, nearly impossible.
Copper shielding on many components is difficult to remove and replace.
Solid external construction improves durability.
Click to expand...
Click to collapse
Go with HTC dude.
usmanmh_10 said:
hi fellow htc one owners
i have a htc one in red what a beautiful phone BUT...
the day after i got it in put it in my pocket on its own screen facing inwards not outwards and the screen scratched the scratch is deep with some dotted scratches around it im gutted
i have tried toothpaste brasso car compounds 3m products but the scratch remains
i have put a screen protector on it but scratch is still visible
spoke to HTC they said warranty does not cover scratches and i have to send it in to for them to even tell me the price to replace the screen and i have to pay for the carriage to and from!
i have a local mobile phone repairer who has quoted me £100 quid to change the screen
but lookin online the phone is 1 on the repair factor 10 being repairable and im scared the phone casing will get damaged albeit the red on the bottom speaker grill has lost a bit of colour through wear but barely noticeable
looking for advice from fellow htc one owners would you change the screen? leave it or sell the phone?
Click to expand...
Click to collapse
leave it, you'll get used to it. also the chance will be higher that your local repair guy gets his hands on some htc tool china replica what makes the repair more safe and perhaps even cheaper
anyone know what htc charge even a ballpark?
or do you think i can take it back to phones 4 u with the purchase recipet and claim and exchange?
The-Last-Hylian said:
I know it's expensive with HTC but I'd stick with them, don't go with someone that can do it for you from a shop, the One is notoriously difficult to get apart, let alone put back together again as shown by the iFixit guys!
Go with HTC dude.
Click to expand...
Click to collapse
usmanmh_10 said:
anyone know what htc charge even a ballpark?
or do you think i can take it back to phones 4 u with the purchase recipet and claim and exchange?
Click to expand...
Click to collapse
I'm not sure, never had to get in touch with HTC. Try seeing what P4U say first then go from there would be my advice for you.
Let us know how you get on.
The-Last-Hylian said:
I'm not sure, never had to get in touch with HTC. Try seeing what P4U say first then go from there would be my advice for you.
Let us know how you get on.
Click to expand...
Click to collapse
i swapped the htc one for my galaxy note 2
i have the box and everything else
ive texted the chap i swapped phones with and asked for a purchase recipet
will p4u do anything without the reciept
usmanmh_10 said:
i swapped the htc one for my galaxy note 2
i have the box and everything else
ive texted the chap i swapped phones with and asked for a purchase recipet
will p4u do anything without the reciept
Click to expand...
Click to collapse
I HIGHLY doubt that they will do anything with it at P4U, you swapped it for a Note 2? Did he have the receipt for the handset? Try to get that but I think you might be stuck and have to go to HTC for a repair
Can you take pics of the damage?
The-Last-Hylian said:
I HIGHLY doubt that they will do anything with it at P4U, you swapped it for a Note 2? Did he have the receipt for the handset? Try to get that but I think you might be stuck and have to go to HTC for a repair
Can you take pics of the damage?
Click to expand...
Click to collapse
i took a pic of a htc desire c (my work device) cant really capture the pictures
just come back for phones for you without the reciept
if the device had phones4u care they would have swapped it straight away but it doesnt!!
they said they can send the handset to htc to repair and will come back within 14 days
i told them the phone reboots randomly and they volume sound intermittently cuts out
thoughts are now sending to htc via phones 4 u hopefully they give me a new device or maybe refurbished
So get this, i've been fighting with FutureTel ( repair center) and HTC over a warranty on my One m7. The speakers started to show signs of failure, calls were crackly and popping. My phone has been in the Official double dip case since i got it in may. The case has a major flaw, it causes scratches on the device when you use it, either from dusty rubbing or taking it off and on. So it lightly scuffed the front camera lens to a point where when you use it the image looks a little foggy.. No big deal, i'm not some 16 year old girl taking selfies... So I sent it in.. 2.5 weeks later i get an update " Please authorize the replacement of the LCD display, upper and lower speaker grills due to physical damage"... What?
According to FutureTel, they will not replace the speakers because I have light scratches on the grills.. And because the grills are "fused" to the mid frame, they have to replace the LCD display too.... $329.00.
Hope in the sweet hell does light scratches void a god damned warranty!!
So I called HTC, surely they will think this is absurd... nope, "Warranty is at the discretion of the repair facility. HTC has no say in what is or isn't considered physical damage".. word for word from an HTC Rep.
Completely blown away... Now i will need to either pay $35 to get it back as is, or cough up $330.00 + $45.00 per speaker = $420.00 to get my blown speakers fixed.
This HTC One has been my nightmare device since Day 1. this is the 5th time it has been in for repair and the 4 times before this one, the scratches were present and had no problems...
Anyone else get this crap? Am I the only poor sob that bought an HTC One that has had this many issues..
I have not had any of those issues.. But if it were me i would bring up the last part about it being in multiple times for issues..
Also im guessing your not in the USA.. I say this because you sent the device in for repair to a non HTC facility..
Is it possible to deal with HTC directly for repair?
The speaker grilles are not 'fused' to the mid frame. They are glued. Sounds like FutureTel is trying to pull a fast one.
Sent from my HTC One using Tapatalk Pro
No, HTC does not want us to ship to them. They out sourced FutureTel for all Canadian based repairs..
As for the grills, I know, but it's pointless freaking out over the phone to a call center drone, they are just too low in the power chain to do a damned thing.
I've already talked to HTC and convinced a support tech that this is just stupid! Scratching the door on a car doesn't void the power-train warranty...
So now i'm waiting on HTC's RMA department to step in.
As a side note, i said this to the manager at the local carrier store and he actually spent a few minutes trying to convince me that the phone wasn't actually a car.... Guy's a moron.
Screamed loud enough to get HTC to replace my screen and camera lense/speaker grills AND do the warranty work i sent it in for, and cover it all under warranty.
Nice! Future tel are bunch of scumbags
Iz3man said:
Screamed loud enough to get HTC to replace my screen and camera lense/speaker grills AND do the warranty work i sent it in for, and cover it all under warranty.
Click to expand...
Click to collapse
Did HTC end up doing the repair or the repair company that was trying to cheat you?
HTC stepped up and told the repair depot to do the repair... and some.
Hi, everyone.
So, I've dropped my phone in a parking lot and cracked the screen, and I'm trying to decide whether to accept the risk with attempting to replace it myself. A major concern I have is the thought of painstakingly carrying out a successful repair, only to find that the replacement screen is some cheap ripoff. I see a lot of people have discussed the difficulty of carrying out the repair, but I can't find any mention of the quality of the replacement screen they were able to obtain. As far as I've been able to figure out, no original HTC screens are to be found.
So if I shell out the USD 50-70 required to buy a replacement screen, can I expect it to look and feel precisely like the original?
Reapoh said:
Hi, everyone.
So, I've dropped my phone in a parking lot and cracked the screen, and I'm trying to decide whether to accept the risk with attempting to replace it myself. A major concern I have is the thought of painstakingly carrying out a successful repair, only to find that the replacement screen is some cheap ripoff. I see a lot of people have discussed the difficulty of carrying out the repair, but I can't find any mention of the quality of the replacement screen they were able to obtain. As far as I've been able to figure out, no original HTC screens are to be found.
So if I shell out the USD 50-70 required to buy a replacement screen, can I expect it to look and feel precisely like the original?
Click to expand...
Click to collapse
$50-70 is the marketing price for a new screen replacement at present. Have you repaired the your HTC one yet, is it difficult?
xymay said:
$50-70 is the marketing price for a new screen replacement at present. Have you repaired the your HTC one yet, is it difficult?
Click to expand...
Click to collapse
I decided to go ahead and buy a screen from Fixez, because they've made an excellent instructional video on how to carry out the replacement, without which I probably wouldn't have bothered trying this myself. However, they sent me the wrong part initially, and I have yet to receive my second order with the correct part.
I'll be sure to give you an update when I do make my attempt.
Reapoh said:
I decided to go ahead and buy a screen from Fixez, because they've made an excellent instructional video on how to carry out the replacement, without which I probably wouldn't have bothered trying this myself. However, they sent me the wrong part initially, and I have yet to receive my second order with the correct part.
I'll be sure to give you an update when I do make my attempt.
Click to expand...
Click to collapse
Wait for your updates, good luck. :good:
I just finished my repair with the very good fixez instructions. Make sure you follow it closely as I glossed over one part. The ribbon connectors are released by tabs. Three of them are released by the black tabs. One is released by a white tab. I assumed all four of them were the same. When I tried to lift up the "black tab" on the 4th one, it tore off the connector. It's the video connector. There is a guy on ebay who specializes in soldering phone connector parts on ebay and I gave him $40 to solder on a new connector. Unfortunately it didn't work. I ended up needing to buy a new motherboard.
Also after I got the motherboard, and put it in, I had issues with the sim card. First of all, the replacement LCD/frame I got had a defective sim card slot. The button to eject the tray is broken.
I bought mine from here since it claimed to be a genuine product. http://www.ebay.com/itm/350863317919?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT
I don't know how true it is since the cables don't have the htc logo on it like it does with the factory one.
Anyways, regarding the sim card, it might've had to do with this one small gray connector(2cm long) that connects the top board to the motherboard. I had it oriented the wrong way which made the connector touch the screw, which might've shunted the contact. After I oriented it away from the screw, it's been working fine.
So essentially I ran into a lot of small issues that gave me a lot of headaches. If I were to do it over again, I not sure if I would've. But then again, I probably would've saved myself a lot of trouble if I were more meticulous, short of the sim card eject issue.
Do your phone function well after repair? Any lessons that you have known that how to tell high quality screen to the poor? I also got caught in the same situation. But i don't want to buy the part in ebay. Do you have any suggestions? i would appreciate it!
I just carried out my repair today, and I must say I'm very pleased with the result! I have several friends who also have this phone, and I've been able to compare the screen to theirs. The look and feel of the hardware itself is indistinguishable from the original. The HTC logo, the perforated bezel, the smoothness of the digitizer -- everything is precisely the same as far as I can tell. The image it displays is also indistinguishable from the original, in all its brilliance. By every metric I've been able to come up with, there's no difference.
As for the repair, I had no trouble carrying it out. I did notice the flip-up connector trap mentioned by astroidea, but my level of inconfidence with the task was such that I followed the instructions very, very closely. The instructions themselves were excellent. Nothing was skipped and everything looked exactly as in my phone (with the exception of the brown and blue coax cables, which weren't crossed on my phone). I've incurred some very minor aesthetic damage where I pried against the back cover, but the internals all seem to be functioning as they should. All in all, the repair took about three hours following the instruction videos from Fixez.
Despite the long wait, I got a good impression of Fixez. They replied to all my e-mails in a timely manner, and were willing to cover the expensive international return shipping for the item they sent me in error (which is only reasonable, but still). I'll still buy my next screen from them if, heavens forbid, I need one again.