My dilemma:
I have installed WM5, everything works fine and I can get Activesync 4 to work on my home PC, but when I try and use the BA on my laptop which is running exchange software so I can comms with my employers server all I get is the RDIS connection and an error.
I have tried changing the RDIS on the BA to get an IP automatically to no avail.
Anyone got theirs working on a sclient/server setup? If so how did you do it?
Ta.
Gday Guys,
I have setup push on exchange with sp2 and it works great. This is until I reset my pocketpc and it no longer works with one of the two errors above. If I delete the partnership using /mobileadmin and also on the device and setup again it works until I reset the device again.
Turning on and off flight mode doesn't seem to affect it but this is a real pain when needing to change sim cards to replace a empty battery.
Anythoughs or ideas?
Cheers
Joel
joel.ireland said:
Gday Guys,
I have setup push on exchange with sp2 and it works great. This is until I reset my pocketpc and it no longer works with one of the two errors above. If I delete the partnership using /mobileadmin and also on the device and setup again it works until I reset the device again.
Turning on and off flight mode doesn't seem to affect it but this is a real pain when needing to change sim cards to replace a empty battery.
Anythoughs or ideas?
Cheers
Joel
Click to expand...
Click to collapse
What shows up in your server's event log? You may not have the push logging turned on (it isn't on by default) so you may have to turn it on in system manager. Also look at your iis logs - is it trying to connect at all?
When does this happen? Is it triggered when a new email comes in or does it do it even when nothing is triggering a sync? Does syncing the old way work? (IE when you turn off push email and sync manually)
I can't seem to find those server activesync error codes anywhere so I don't what they relate to specifically.
Gday,
Nothing in Event log, have checked system manager but cant find where to turn logging on for push... Can you please help.
I have also reset the device to test again, Active Sync on the device doesn't even seem to open a GPRS connection after reset. If I kill the GPRS connection with out resetting it automatically re-establishes and there is no issue.
After a reset on the device if I hit SYNC after manually establishing a connection is still comes up with attention required, and one of the two errors above.
I am using a self issued cert which I have installed on the device but think this has something to do with it.
The error 85030027 = The Exchange Server requires certificates to log on. Connect your device to your PC on the corporate network to obtain a certificate.
Once connected I get
85030028 = Cannon obtain a valid certificate. To try again, please disconnect and reconnect your device to a PC on the corporate network. If this problem persists, please contact your network administrator.
Any thoughts?
Thanks again
Joel
Got it sussed... Heres the answer for anybody else who comes accross this..
In IIS Default Website... Right Click on Microsoft Server ActiveSync, goto Directory Security and change to Ingnore Client Certificates.
I have reset the device 3 times now and each time at startup it has auto sync changes.
Cheers
Joel
joel.ireland said:
Gday,
Nothing in Event log, have checked system manager but cant find where to turn logging on for push... Can you please help.
I have also reset the device to test again, Active Sync on the device doesn't even seem to open a GPRS connection after reset. If I kill the GPRS connection with out resetting it automatically re-establishes and there is no issue.
After a reset on the device if I hit SYNC after manually establishing a connection is still comes up with attention required, and one of the two errors above.
I am using a self issued cert which I have installed on the device but think this has something to do with it.
The error 85030027 = The Exchange Server requires certificates to log on. Connect your device to your PC on the corporate network to obtain a certificate.
Once connected I get
85030028 = Cannon obtain a valid certificate. To try again, please disconnect and reconnect your device to a PC on the corporate network. If this problem persists, please contact your network administrator.
Any thoughts?
Thanks again
Joel
Click to expand...
Click to collapse
Don't worry about turning on logging..I think I know what it is.
I don't use ssl on my exchange servers, but I think this is related to a cert trust issue.
In the browser on your device, go to https://yourserver.com
Do you get prompted or does it go directly to whatever your default page is?
If you are prompted in any way, then it's a cert trust issue. There was a tool for WM2003 that would prevent the device from checking whether it trusts the cert, but that tool doesn't work on WM5. You'll have to edit the registry key for it.
I'll have to look for it, so go ahead and try hitting port 443 on your server from your device and see if you get prompted, and let me know.
It actually doesn't sound like a cert trust issue.
It sounds like the pocket pc is trying to use a certificate to authenticate itself (as opposed to a username and password).
It's probably an authentication problem in IIS. Make sure basic authentication is turned on for the virtual folder Microsoft-ActiveSync.
Hello,
you have configured your Active Sync Service to REQUIRE (mandatory) an SSL channeel.
in IIS amdin go to the properties of the Active Sync Web service
in the Directory security , Certificate, uncheck "Require Encryption"
Hello,
you have configured your Active Sync Service to REQUIRE (mandatory) an SSL channeel.
in IIS amdin go to the properties of the Active Sync Web service
in the Directory security , Certificate, uncheck "Require Encryption"
cert issue wm5
I have this same issue and agree its a cert issue. How do i get my device to allow this cert by default. Its self signed so always will get prompted in i.e. first and have to use ssl by company policy
help..
just install the cert on the device and you can use SSL even if it's self-signed.
no matter what i do, i cannot get my companies VeriSign cert to properly sync with my device and exchange server. it always comes back saying the cert is invalid yet it's the exact same cert that i pulled from the server :\
A wipe might be required
I had to wipe my PDA to make the 85030028-error go away.
Notes:
I'm using a Qtek 9100 (HTC Wizard).
I did try to enable certificate based authentication at one time, but reverted on the decision, since ISA Server can not forward user certificates.
I could not get my PDA to understand, that it should not try to use a certificate when synchronizing, even though this had been removed from the IIS. I could confirm the wrong setup in the dialog ActiveSync > Tools > Configure Server Source. I tried to delete the mobile device from from ActiveSync, tried to reboot the computer, tried to restart ActiveSync on the device, tried to restart the IIS service. It was only possible to go back to basic authentication by wiping the device. (I did not try to reboot the device.)
I'm using my own root certificate, that has not been certified by an official certificate authority. So I had to install my root certificate as a trusted root.
A wipe might be required
I had to wipe my PDA to make the 85030028-error go away.
Notes:
I'm using a Qtek 9100 (HTC Wizard).
I did try to enable certificate based authentication at one time, but reverted on the decision, since ISA Server can not forward user certificates.
I could not get my PDA to understand, that it should not try to use a certificate when synchronizing, even though this had been removed from the IIS. I could confirm the wrong setup in the dialog ActiveSync > Tools > Configure Server Source. I tried to delete the mobile device from from ActiveSync, tried to reboot the computer, tried to restart ActiveSync on the device, tried to restart the IIS service. It was only possible to go back to basic authentication by wiping the device. (I did not try to reboot the device.)
I'm using my own root certificate, that has not been certified by an official certificate authority. So I had to install my root certificate as a trusted root.
Update: It was possible to reset the connection status between the server and the device by clicking on Delete Server in the Configure Server Source dialog.
Strange problem - Diamond recieces email via M$ Exchange no problem but does not seem to send data back (e.g. does not update server that mail has been read) - any ideas?
I am on ROM 1.35
I am noticing some issues with push mail. looking at the logs it looks like the device forgets to wake and reinitialize a connection to ping the server. So activesync shows connected but it wont sync on new mail.
Thx
Thanks for the reply - any ideas on how to circumvent this? (apart from manually syncing data)
Looks like a ROM issue. I didnt have this problem with the kaiser. I will check the reg settings to see if anything looks different, but i have a bad feeling its Rom issue. I think we need to complain to HTC and get their engineers to sort it
I'm having an issue with my emails not automatically showing up. Basically, ActiveSync is not syncing with the Exchange server automatically. I have it set to sync as items arrive.
I have to manually hit send/receive to get my mail.
This worked fine on my Rogers Touch. In fact, I would get my emails before they showed up in my PC Outlook.
Anyone else having an issue with ActiveSync/Exchange on the Telus Diamond?
carterisgod said:
I'm having an issue with my emails not automatically showing up. Basically, ActiveSync is not syncing with the Exchange server automatically. I have it set to sync as items arrive.
I have to manually hit send/receive to get my mail.
This worked fine on my Rogers Touch. In fact, I would get my emails before they showed up in my PC Outlook.
Anyone else having an issue with ActiveSync/Exchange on the Telus Diamond?
Click to expand...
Click to collapse
I've only had my TELUS Diamond for a couple of weeks now. I did see where it wasn't automatically syncing when I went from a Wi-Fi to a CDMA connection. I went into Comm Manager and reconfigured Wi-Fi to be on and the Data Connection to be on and ran a manual sync. After that I seemed to stay connected. It may also have had something to do with syncing through the PC and over the air to the Exchange server at the same time. In any case, I don't think it's TELUS or your Exchange server.
yeah, my wi-if and data connection are both on. I've called Telus and then HTC support with no luck.
This is my second Diamond with the exact same issue.
Im having trouble with getting telus mobile email to push to my device at a decent rate.
this might help you
http://forum.ppcgeeks.com/showthread.php?p=423742&posted=1#post423742
Same Problem
carterisgod said:
I'm having an issue with my emails not automatically showing up. Basically, ActiveSync is not syncing with the Exchange server automatically. I have it set to sync as items arrive.
I have to manually hit send/receive to get my mail.
This worked fine on my Rogers Touch. In fact, I would get my emails before they showed up in my PC Outlook.
Anyone else having an issue with ActiveSync/Exchange on the Telus Diamond?
Click to expand...
Click to collapse
I've had recurring problems with this as well, using a Telus Touch Diamond. I have taken the habit of resetting the phone and then it works fine for a day or two, then I find it isn't working again. I get enough junk that if I'm not seeing mail in a couple of hours I know when it's stuck.
I think it's a phone software problem, but haven't got a clue what. I was using a P4000 on this network for over a year on the same exchange server service (4smartphone.com) and never had problems. I'm hoping for a rom update for this and other quirks that must be tended to - principally in the browser. Cheers!
I am having the same issue with my HTC Diamond. When setting the schedule to "As items arrive" it will connect to the Exchange server, but never syncs. When I do a manual sync then, it carries out the sync, but disconnects from Exchange afterwards.
This worked perfectly on my HTC TyTN on the same Exchange server.
My Diamond (MDA Compact IV) has recently (last few days) decided that it won't make any SSL-enabled TCP/IP connections.
Most obviously, HTTPS websites won't work. Opera quits when I try to load one, IE gives "unknown error 0x80072f78". Also, neither of my email accounts sync anymore (one Hotmail, so probably HTTPS, but the other is IMAP with SSL).
The same thing happens when connected by GPRS, HSDPA or Wifi.
I am currently running the "Shaks.P v4.00" (WWE) ROM, but I seem to remember something similar happening with T-Mobile's ROM before I reflashed.
Googling for the error has been fruitless, it seems that both ActiveSync and Windows Update (desktop) use the same error code to mean something different.
Anybody else encountered this issue? Any ideas for a fix?