Losing Signal - Touch Diamond2, Pure Q&A, Help & Troubleshooting

Hi. I have a T5353+ Chinese Clone. Everything is working so far except one problem.
Almost every time I try to make a phone call, it fails even though it has strong signal marking (3-4 lines). After the call fails, the signal indicator goes to "!" (means no signal) and wifi goes "x" as well. 30-60 seconds later, the signal goes back and I am able to make a phone call.
I doubt it is a SIM problem as it works fine with another phone.
I have searched other threads but no luck to find a solution so far.
Could you please advice or direct me where I can find a solution?
Thanks for your help in advance!

3 things I can think of to remedy this:
1. try to find an updated radio rom, although I doubt you'll find one
2. Buy a real TD2, they're pretty cheap now
3. Don't hold the bottom left corner

Thank you cmstackar!
I cannot find updated radio ROM.
The one I have is Windows Mobile 6.5 English, Marvell PXA310 1GHz, 256 MB DDR, 256 MB Nand, Wifi, GPS.
Everything is working except the signal problem.
Well, I contacted the seller. They said "try flashing the phone first and the problem still exist, you need to return the phone back to repair."
I guess it is hardware problem.
At least, the seller is responding which is a good sign and hope they can repair or replace.

Related

bad wifi signal (and some other questions)

Hi
New owner of this Tytn II and have a few questions I hope someone in here could answer.
I've got the following versions: (is this all the latest ones?)
rom 1.56.409.4
radio 1.27.12.11
protocol 22.45.88.07w
The device is bought and used in Norway. It's a clean HTC, no telco branding.
1)
I can't remove the cover on the back to remove the battery to get my serial number. The reason is that I'm afraid to harm the phone while putting too much pressure on it. And believe me, I'm using a lot of force to try to open it.
It's not put on wrong, since there is no glitches and everything seems ok.
So, is there a way to get the serial number via software or something?
2)
Signal strength on wifi is incredible low.
And yes I've tried to use it both with powersaving and maximum effect.
I'm standing 2 meters away from my linksys router and it tells me that I've got 80% strength. If I turn around, getting my body in the middle, it drops to 25%. Going 4-5 meters away, free sight, it's around 50%
This is a joke right? Must be a software bug I hope. Or a serious hardware bug or too protected internal antennas?
Any clue on this one?
My ipaq hx4700 is way better on wifi then this, getting 100% all the way in my house.
3)
Is there a way to use MSN with the wifi connection and not only use the 3G connection?
That's it this time.
I'll just dive into the forum even more to find other usefull hints.
(Yes I've searched for answers to my questions)
Wifi range of this device has never been marvelous (but still better than on my old hermes). I get 50% being at 3 meters of the AP (which is behind a wall).
Your version seems to be slightly nwer than mine; I have a 1.56.405.5 (Default HTC QWERTY English)
And finaly, WLM works fine through wifi
Thank you.
Well, too bad the wifi is so bad but nothing to do with it.
And yes, I got the IM working over wifi now, setting all applications that needs to go online to use the work network profile instead of the telco network.
Anything on the serial number or do I have to crack open the device? hehe

Why wont my touch diamond come out of standby ?

OK
had the touch diamond about 5 days ago. (no network) stuck my orange sim in it from my e650
In that 5 days it has twice failed to come out of standby. Nothing will get it to come alive apart from taking out the battery. Bit of a problem because i use it for alarm clock in morning.
The only things ive done to it so far are
Installed PHM reg editor
Installed PHM soft reset
Installed cab file to get rid of sms threading/conversation
Installed cab file to enable delivery notifications for SMS
Carried out reg hack to not show sim contacts (although thats now reset due to the battery coming out (I think))
Anyone else had this problem and got a fix? I tried pressing the standby/off button, holding the standby/off button pulling out the stylus etc
Hope I havent got dud hardware
Cheers
JP
same problem here with my mda compact IV from T-Mobile, just have the phone for 2 day's now, and it's 8/10 times now it would not come out his standby mode.
first thing i did when i got my MDA, is flashed it to A.Z.T.O.R. V7 Black Diamond Touch Edition.
So I'm kicking this thread up, hoping for some kind of solution of idea!?!?
hello,
thats not normal. use orig. rom from provider and check it again.
if the same than back to seller.
use reset to start the device again and not the battary put out/in.
iam not expert so see this answer only as a proposing.
okokur
Previous related thread?
Still not very happy with my phone so I might send it back to be checked.
i found another thread http://forum.xda-developers.com/showthread.php?t=436000&highlight=standby+freeze
I've had this exact problem, but the reset button on the back does work when this happens. I'm in the US on T-Mobile in NYC using a European Diamond. I work in a building that has very weak T-Mobile coverage and I've found that I only get the problem when I am at work. On the weekends and at night, the problem never happens because I am usually in an area that has either no coverage or good coverage. I have not eliminated the problem, but I have discovered that setting the network type to "GSM" and the band to "UMTS(850+1900)GSM(850+1900)" reduces the incidence of the problem for me to once every few days. I'd love to hear a good solution to the problem as well.
Click to expand...
Click to collapse
I have the same problem only at my work where I get almost no signal.
before my diamond a had a HTC Elf with the same problem only at my work, this phone is switched for a diamond with the same problem now.
I updated radio now, see what happends
The radio is updated to V. v1.00.25.05
i have much better signal now, and no problems at all.
I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.

Full HSPA reverts to GPRS every time I make a call

Please help me out with this, I'm getting very annoyed, upset and whatever else you can think of. Two days ago, I brought my Tilt into the ATT service center because of a problem, and they replaced it with a brand new Tilt. My older one was running 6.0 but this new one is running 6.1 WinMo, which I fear is the culprit here.
I get full HSPA bars here in NYC (kaiser tweak) under most circumstances, and it stays this way while I'm surfing the net and such but, whenever I make a phone call, it automatically switches to G ! ? There are times when it might go through with EDGE *the call*, but it's seldom. I never had this problem before the phone switch. It also happens without using Kaiser Tweak, with 3G. And while I AM able to use the phone with G, I feel that this might pose a problem at some point, and would like the phone to be able to reach its full potential or.. just be the way it was.
Help is seriously needed !
Doug
dougrb said:
Please help me out with this, I'm getting very annoyed, upset and whatever else you can think of. Two days ago, I brought my Tilt into the ATT service center because of a problem, and they replaced it with a brand new Tilt. My older one was running 6.0 but this new one is running 6.1 WinMo, which I fear is the culprit here.
I get full HSPA bars here in NYC (kaiser tweak) under most circumstances, and it stays this way while I'm surfing the net and such but, whenever I make a phone call, it automatically switches to G ! ? There are times when it might go through with EDGE *the call*, but it's seldom. I never had this problem before the phone switch. It also happens without using Kaiser Tweak, with 3G. And while I AM able to use the phone with G, I feel that this might pose a problem at some point, and would like the phone to be able to reach its full potential or.. just be the way it was.
Help is seriously needed !
Doug
Click to expand...
Click to collapse
i think theyre still using EDGE / 2G for voice calls.. not all markets have switched to 3G/HSDPA voice
I too have the same issue. I'm not saying a problem, cause in my opinion it is not. When a call is made it switches back to gprs. It takes about 30 secs after the call to switch it back to hsdpa. It is probably a bug or perhaps a lack of your carrier.
BTW. I'm with T-mobile Holland, perhaps it is network related.
What I'm trying to convey though is that my other phone (which was exchanged because I thought the top of the slider was loose) did not behave like this. It kept its full H bars through every call. And the only difference between the two phones is that the previous one ran WinMo 6.0 and this one runs 6.1
They DO use HSPA here in NYC, you have to turn it on with Kaiser tweak in order to use it, though.
Doug
u nailed it 2 times on the head here..
kaiser tweak..and ur stock winmo 6.1
- kaiser tweak is an essential tool for a kaiser..never leave it behind after a flash and always enable ur HSDPA
- winmo 6.1 is a dirty dirty devil, what i suggest is to reflash and use a good radio..i live in Central New Jersey and im in and out of NY daily ( midtown / diamond district ) and i have yet to experience a dropped call!
im running the below mentioned rom and radio..give it a go..most likely u wont be disappointed!
Jstar
JstarLuvsTina said:
u nailed it 2 times on the head here..
kaiser tweak..and ur stock winmo 6.1
- kaiser tweak is an essential tool for a kaiser..never leave it behind after a flash and always enable ur HSDPA
- winmo 6.1 is a dirty dirty devil, what i suggest is to reflash and use a good radio..i live in Central New Jersey and im in and out of NY daily ( midtown / diamond district ) and i have yet to experience a dropped call!
im running the below mentioned rom and radio..give it a go..most likely u wont be disappointed!
Jstar
Click to expand...
Click to collapse
Well, it's interesting. Paulbates over at hofo suggests (and I agree w/him) that it would have been silly for them to release a ROM which did this, and we'd see tons of threads here and elsewhere about it if it were the case. I only asserted though, that the radio version might not like the area in which I live yada yada..
As soon as the problem started however, I did install Kaiser Tweak, and enabled HSDA. It worked as usual, but the H disappears just as fast as 3G was disappearing, so it makes no difference. I'm also experiencing data connectivity issues on this phone for the first time ever. Last night, even with full E or H bars, as I tried to open Opera or PIE, I'd get an error saying I had no data session open and the web page wasn't available. I tried many different pages of course, so it was the phone.. This never happened with my other phone, and I'm really regretting having taken it back now.
P.S. as far as changing the ROM and radio, I'm very inexperienced (re: have never done it before) and will wait to see if changing the phone makes a difference first. I only wish they had given me an exchange phone with 6.0 on it. Even the guy at the shop said that a lot of people have been complaining about 6.1. Do you live in NYC btw ? If so, perhaps I will take your advice about changing the ROM/Radio myself. Only thing is though, I run Linux. I do also have a Macbook Pro.. Can I do it with either of those OS's ?
Doug
Oh this is so very annoying... I just brought the phone into the store and they replaced it again. The girl I dealt with was very nice, and went through testing it out, and agreed that it was indeed doing something it shouldn't be doing. She even swapped the SIM card, but it was still the same. I then got a new (refurb of course) and it seemed to stay on E in the store, but then I wandered outside into Bryant Park (where I am now) and the same ol' junk occurred.
The last call I made actually stayed on Edge, but that was about 1 of 7 calls. Not only that, but now my voice mail doesn't work either... It asks if I have an account, then prompts me to put in my phone number. When I do, it says it's not a valid account. I'm really regretting switching my phone over, big time.
I'm going to call CS and see what they have to say (yes, we know the network isn't solid right now, but we're "working on it") Yah...
This really puts me off, but if they can't do anything, I'll start messing with the ROMS. It's just that my download speed right now sucks, too. Can someone direct me to a mobile internet speed test, which is good ? I tried toast.net, but it's too slow to load anything on any of the servers. And speedtest.net requires flash, but those probably aren't very good for mobile phones, anyway.
Doug

kaiser sucks with new sim

hi all i have a attt tilt with my own custom rom based in the original htc kaiser spanish rom and the radio 1.71.09 o what ever how it is... i never used this device as phone until one month ago (i change my phone and operator), well when i was using the device as pocket pc never show a problem, but when i install the sim from my new operator Claro Chile, the problem starts, the device some times stuck, its sticky, almost all time it related to the phone part, i mean phone contacts, gprs-edge-3g-h, phone dialer, write text messages (its painfull keyboard eat 50% of the letters)... i can say that happen 95% with the phone things...
any ideas? maybe my brand new sim its not working fine? i set the network to manual, picked ClaroCHL (here are 3 ones, Claro, Movistar, Entel) and even disable otherones that appear in the chip like Claro Brazil, Claro Argentina (i suppose that are for roaming)....
Regards!
I'm not sure what's wrong because I don't know how bad the delays are. On my phone, I had delays too. It seems doubtful that the delays you experience are related to a SIM card: they rather seem to be caused by the standard phone software's being slow in itself.
- Delays in simply calling and finding contacts in your lists might be solved by installing a different program to handle this. Resco Contact Manager, for example, is very fast on my phone. The standard HTC phone program sucks, the one that came with PDACorner's ROM was quite slow as well on my phone.
- The keyboard's eating letters depends on the repeat rate and first repeat values in your phone's registry. They can be altered by going to settings, buttons, up-down buttons (I think that's where it was; I remember it was a funny location). There are many threads on this; find them through Google. They have advice on proper values.
- Sometimes my phone takes a very long time (and I mean 30sec+) to open text messages or e-mail; I haven't been able to fix this. It is weird, as it opens them instantly at other times.
hi there!, my kaiser dosnt have delays, got coma states xDDDD, its dosnt respond the screen and the imput for like 2 minutes, its seems to be related to the Claro signal, i am using GSM to disable 3G/H for the battery life and maybe sometimes the radio cant find a good setup for that and start sucking... i gonna do some tweaks on my rom (or remove some of my tweaks), and start using the phone with 3G, about the keyboard i got working perfect, just when i wrote sms its faild due sms its a program that use the cell phone part, regards!
Ah okay, those freezes sound really weird, I have never experienced anything like that on my phone, but I am far from an expert. I have used different ROMs, and my phone sometimes can't find signals, keeps searching for a long time et cetera - but it never stops responding. Good luck with that... by the way, it seems a waste of your phone's capabilities to not use 3G! I'd rather buy a 1600 mAh than not use 3G. Or even carry a spare battery with me.

Fix the phone radio of WM

Hi all, i got a Kaiser, ATT model, 2 month ago i has been using the device as pocket pc only and was working perfect, now i use as phone with the carrier "CLARO" from Chile... well this its drive me to crazy... when the phone function its on, the device its very sticky, i use it fro 3 or 5 min and then freeze for 30 seconds, some times i just wake up it from sleep and freeze, some times start freezing 15 second every 2 seconds... when i say freeze i mean its dosnt respond from any imput (Screen, Hardkeys, Keyboard, Power)... i was testing kaiser radios like 1.65.xx, 1.70.xx, 1.71.xx and niki, etc. without luck... i hide sim contacts too, i set manual search for networks, i try with automatic too and disable the other country networks that i found on the sim, i switch between GSM and 3g, i even change my custom ROM...
Well i think i am not hte only one in the world with this problem, long time ago i see a guy with a ipaq 6940, WM 5.0, i see the device working and freeze a lot too with the same way, even in XDA i read post responses talking about this, i think the problem its related to the reception, some times when i am on home work very nice, but when i go to the center of my city and enter to mall, the device start freeze a lot, on my girlfriend house too (its a solid structure, my its make in wood lol)...
so, i am very tired of this, its getty a pain to use the device, any one has some similar problem? i think the windows reg can be tweaked for disable some parameters of phone and cause problem, maybe a way to tell the phone "when the signal its low, just lost it", in other post (i dont remeber the link, so please if anyone know it plz post it here) i read that there a reg key to set the priority or some like that the carrier give to the phone (in numbers)... well any info its welcome!!!!!
Regards and thanks!
no body has same or similar issue????

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