Hi guys.
I bought a used nexus one yesterday and the shopkeeper gave me a 24hrs period to test it.
The phone was looking good, until my nephew played some games with it; then it started to reset in the middle of every game! The problem happened more and more often, and the phone almost never were able to run a game for more than 10 minutes!!
The problem had an interesting pattern: it never restarted when wasn't running games, the first time I played a game the phone restarted after 5-6 minutes, the second time after 3-4 minutes, next time after 1 minute of playing a game, and the next time it was restarting even before entering a game. If it was a pc, I would certainly say it's a case of overheating problem...
I returned the phone and the shopkeeper said I will do a hard reset and do some software modifications (like OS upgrade) and it will certainly be OK, and he is supposed to give it back to me in saturday...
I wanna ask about your opinion:
What does this problem look like?
Is it most likely a hardware problem, or a software-OS problem? Can i hope that it will be corrected, or I'm being fooled by the seller?
Thanks a lot.
First, always update the software/wipe before ruling out hardware failure. If it still does it, then it's hardware. There are also logs and dumps that can be pulled to see if it is a heat problem. There are also benchmarks that can use to stress the phone, as a game would, which would be another way to test the stability. If you didn't already show him, before you leave, run a game known to crash it before you leave the store.
What game is it? What OS/Rom is your N1 running?
I'd bet that a wipe will fix it, but there is a high likelyhood that it is overheating from some kind of internal issue but like I say I'd see how it does after a wipe
firerock said:
What game is it? What OS/Rom is your N1 running?
Click to expand...
Click to collapse
Many games (almost every game we tried) caused my phone to restart, but these two were used more, both with multiple restarts:
Diner dash 2
Papastacker
I checked out the "About phone" menu before returning the phone, and it said:
Android Version: 2.2
Kernel Version: 2.6.32.9-27227-g3c98b0d
[email protected]#1
Build Number: FRF91
Help...
I'd say walk away, the phone is likely defective. But if he'll give you another 24h evaluation period after "fixing it", give it a shot.
Related
Hola,
Dont know if Im over (ab)using my phone or if anyone else has the same issues.
My phone loves to reboot
-When I answer a call once in a while.
-When I turn off StreamFurious once in a while.
-When I disconnect the usb every once in a while.
-For no apparent reason every once in a while (ex. Ill find it turned off in my pocket or on my desk, but I never turned it off)
This happens about 3-5 times per day.
Also, on some of the StreamFurious reboots, it turns off and I have to pull the battery or it gets stuck on the G1 screen and never finishes.
Do you think I need a replacement or is this just a version 1 hardware thing?
Thanks in advance for your input!
We are going to need some more information to better assist you.
1) What Build are you using
2) Are you running Apps2SD
3) How much space do you have left on your internal storage?
Sure, thanks
Jf 1.5
Radio: 26I
No A2SD
31MB free
Nothing crazy.
I wipe every time I flash.
I've tried factory resetting too.
I try to keep the system clean.
he3 said:
Hola,
Dont know if Im over (ab)using my phone or if anyone else has the same issues.
My phone loves to reboot
-When I answer a call once in a while.
-When I turn off StreamFurious once in a while.
-When I disconnect the usb every once in a while.
-For no apparent reason every once in a while (ex. Ill find it turned off in my pocket or on my desk, but I never turned it off)
This happens about 3-5 times per day.
Also, on some of the StreamFurious reboots, it turns off and I have to pull the battery or it gets stuck on the G1 screen and never finishes.
Do you think I need a replacement or is this just a version 1 hardware thing?
Thanks in advance for your input!
Click to expand...
Click to collapse
Something like this happened to me about a month or more ago. It was everytime I try and use my phone when I was charging it, it would reboot. After a few days it would just do it at random. I just called tmobile and they just sent me a new one out.
the same thing is happening to me. my phone randomly crashes/reboots and i was starting to think it is the Haykuro build im using. is there any way to test the hardware? is there something like that in an app?
help
Are you using ahome or someting like that cause those programs cause problem with 1.5 uninstall all your theme apps if you have any
No, no themes.
Called t-mob, since I've had the device (sans insurance) less than a year, they are sending new hardware without a battery to replace mine. I decided to add insurance to the new hardware just incase. Thanks for the input! Glad I called!
Now to virginize the phone... heh
I have the same problem. There's a lot of this going around. It sure seems like a coincidence that it started with Cupcake for most all of us.
This has been something that has been happening since the RC33 load it...
Now I got the stupid random reboot problem. This is a warranty replacement and my first one never did this. I guess I gotta get another warranty replacement. Anyone find a definitive cause for this yet?
almost 100% sure you have a hardware problem
savethechicken said:
This has been something that has been happening since the RC33 load it...
Click to expand...
Click to collapse
I used to have the same issues WAAAY back after I recieved an OTA update from tmobile for rc33 or whichever one it was in march... back when I had still no idea what "cupcake" was...
always seemed to happen when I was:
answering a call, recieving a text while in a call that I started, etc.
but after I found out about the linux bit of my phone, I immediately cracked it... and... cupcake... and then? there weren't any reboots.... I wonder whats up with that? maybe something to do with OTA spls? I don't remember lol
rikupw said:
I used to have the same issues WAAAY back after I recieved an OTA update from tmobile for rc33 or whichever one it was in march... back when I had still no idea what "cupcake" was...
always seemed to happen when I was:
answering a call, recieving a text while in a call that I started, etc.
but after I found out about the linux bit of my phone, I immediately cracked it... and... cupcake... and then? there weren't any reboots.... I wonder whats up with that? maybe something to do with OTA spls? I don't remember lol
Click to expand...
Click to collapse
RC33 was the OTA was in March I believe maybe Feb. This didn't happen as much on RC30 and then RC33 came out and this started to happened more often. Obviously it is not the ROM doing it as not everyone has the problem but something seemed to trigger it on some devices.
alapapa said:
almost 100% sure you have a hardware problem
Click to expand...
Click to collapse
Going to have to agree. This is starting to seem like a Hardware problem, considering all the feedback we are being given.
I have the same exact problem.
It's definitely a hardware issue.
I was thinking it was because my extended battery pack is a little loose or some loose wiring. It happens when the phone is bumped a little. Like putting it on a table too roughly or flipping the screen up too quickly or it shaking in my pocket. Probably going to replace it.
I have this same problem...i had it originally with RC33 then it went away with the cupcake update and I recently root and install cynogen's build and its back to screw up my day
i don't think its a hardware thing ...at least in my case doesn't make sense to be gone for a month and then come right back after rooting
I also experience random reboot issue. Usually when the phone hang first then next thing you know, it is rebooting. Sometimes the phone will be just sitting there and it will reboot by itself. I always thought it is the ROM issue, never suspect hardware. I am running an old version of Dudes v1.3a build.
For me too
I am getting too many reboots too, just got a replacement phones(previous one did this too), same with this phone, first i thought it was Hardware but now it think its the roms. On hero it rebooted 3 times while booting the first time, on cyanogen it rebooted in a couple of hours, just dont know what the problem is, maybe abusing the phone
I got a replacement phone and still have reboots issue on it when booting, playing music etc.
charnsingh_online said:
I got a replacement phone and still have reboots issue on it when booting, playing music etc.
Click to expand...
Click to collapse
Makes me wonder on the apps your using in the background or settings you have up, or even the ROM. Do you have any extra info whats up before it reboots? Does it choke out due to low memory maybe?
I just got mine, even flashed the ROM for mine (T Mobile) and this phone freezes almost literally every 5 minutes and programs freeze a lot and won't allow me to open any other programs and I'm just curious if this is common with other people? I cannot use this phone at all for daily use unless I ONLY use it for texting and not open or use any other programs .
why did you flash it? :S
Mine actually works really nicely, and after changing my polling to 30 minutes instead of as items arrive, i get a completely full day of hard use out of mine...why did you flash it?
Moved to General
Well if you flashed anything theres your answer
You can flash HD 7 ??? never knew it lol what did you flash it with...
I do get a bit of lag now and then if i open too many programs, but not that bad
must say MS has done a good job of winmo 7 hope the updates come soon though
What ROM? How did you flash? Where did you buy the device.
This is the FIRST device I am using with MS OS on it, that actually did not freeze on me at all. The WP7 on my HD7 is fluid, fast and stable. Not a single freeze or hangup. Of course if you are talking about loading of apps like Twitter and Facebook, well, they take time to update and thats an App issue. Not th OS issue.
I think there is something seriously wrong with your device or what you have done with it. Better call up the customer care and get a replacement.
Not even one freeze in 8 days
I flashed the official TMOUS ROM that's been posted in these forums, and nah I mean it way freezes like every 5 minutes... guess I'm the only one with the problem then ? Even factory resetting it still freezes then reboots like every 5-10 minutes... man this sucks, and the phone is so fluid though...
I do mean it freezes/reboots A LOT!
Is there any way I can get a replacement even though I bought it off a friend? (practically straight up brand new) Like lie or something to T-Mobile and say I got it off some smaller T-Mobile dealer? The phone is scratchless and scuff free.
Or any suggestions?
Is it possible that it's a hardware issue? I don't think it could be though...?
buru898 said:
I flashed the official TMOUS ROM that's been posted in these forums, and nah I mean it way freezes like every 5 minutes... guess I'm the only one with the problem then ? Even factory resetting it still freezes then reboots like every 5-10 minutes... man this sucks, and the phone is so fluid though...
I do mean it freezes/reboots A LOT!
Is there any way I can get a replacement even though I bought it off a friend? (practically straight up brand new) Like lie or something to T-Mobile and say I got it off some smaller T-Mobile dealer? The phone is scratchless and scuff free.
Or any suggestions?
Click to expand...
Click to collapse
T-Mobile has a 14 day return policy, and if your friend purchased it on contract (new line, or as a upgrade), then only he can return it as he will be asked for proper ID in order to identify himself as an authorized person the account.
If he bought it outright (full price) and gave you the receipt, you should be able to go back to the same store and return it and get a new.
Either way, I'd say return it and get a new one. And however you flashed it, don't. Its perfect out of the box. Not once has the phone froze on me.
Blah guess I just got bad luck , it seems to freeze 90% of the time whenever I start up the HTC Hub and am in it or go to the main screen. But thanks everyone for your input .
you still haven't answered what rom you flashed.
Also, maybe your friend knew it was defective and hosed you.
nrfitchett4 said:
you still haven't answered what rom you flashed.
Also, maybe your friend knew it was defective and hosed you.
Click to expand...
Click to collapse
he did actually answered on post #9
anyway, does anyone experienced a lockup when using the alarm when the alarm sets off but left alone for a long time? cause i tried using this phone as an alarm but could never wake me up even on full blast volume. so it is left there for hours .. then when i do eventually wake up .. i see the snooze and dismiss buttons up front and when i tried pressing any of the buttons ..the phone doesn't respond.. so i restart the phone and its back to normal.
Ah yeah guess I did get scammed blah. Oh well, **** happens... the one time I did use the alarm it worked for me and woke me up.
But I seriously wonder why it's all super messed up?
Could it be a hardware problem?
Hmm and right when it freezes it automatically enters airplane mode... then stays frozen until I take out the battery.
EDIT: Actually it seems like the HTC Hub makes it freeze 90% of the time and makes other apps not pop up or nothing. Bah! Would like an update (when HTC/Microsoft releases one) fix this problem?
Please, can you tell us, HOW excatly you've flashed a new ROM , because I thought it was actually impossible before someone find a kind of HSPL or something like that for WP7 ????
tenzin said:
Please, can you tell us, HOW excatly you've flashed a new ROM , because I thought it was actually impossible before someone find a kind of HSPL or something like that for WP7 ????
Click to expand...
Click to collapse
see developers section...
http://forum.xda-developers.com/forumdisplay.php?f=783
I flashed mine because of reboot issues too. Mine would reboot and not only that it would hard reset ! After the flash the phone works like a charm. No freezing, no reboots, no hard resets.
Be sure to choose the right one. I don't believe these are upgrades in anyway, just a fresh ROM to install to start from the beginning.
mine hung at the white splash screen / boot screen, so i hard reset (dialled into my memory from HD1 days!) and it was fine. Took the SIM card out later to put into HD1 to write down things to manually move across (cheers MS for no easy option to migrate*), put it back in, frozen again.
Hard reset: still frozen. Doesn't seem like anything i can do - phone seems bricked. Will have to take back - can't find anything on forums. LAME!!!
*option to migrate / set your own ringtones / use swype / send texts, etc, will be available from 2011
OP, have you called htc and reported the problem. It might take them a couple weeks, but they will warranty it for you since you can't take it to t-mobile.
It has to be hardware if it did it before and after flashing.
call htc @ 888-356-2375 (for USA HTC)
If you have an SDCARD in the phone it could be the problem, remove it.
I've noticed from when I first brought my Galaxy S (around 6 or more months ago) that when doing CPU intensive things like games or even just web browsing the phone would get quite warm. Especially gaming the phone would even get hot to hold. My friend who has the same as me except a 16gig model had no such problems his phone would stay cool. Also while charging the phone gets really warm, esp if you use it while charging. Now I've never done much gaming on the phone so it hasn't really worried me however I have been worried about the lifespan of my phone as I know if its hot in my hand the CPU inside must be BURNING. My phone is not overclocked and never has been.
I just brought Dungeon Defenders for my phone (great looking game) and after about 15 minutes of playing it I notice the back of my phone and especially the screen is really REALLY hot. Shortly after this the game went stupidly laggy and when I pressed the home key everything went black and eventually the text "Safe Mode" appeared in the bottom left corner. I believe my phone is overheating and that this is a faulty device and I am still under a 1 year warranty so I think I'll return it for another one however I'm currently running a custom firmware Doc 6.2 JPY and CWM recovery. If I end up sending it into Samsung I want to have the phone looking very stock so they don't try and conclude it was me fiddling with it that causes this.
My questions are:
If I should return it what must I do to get it back to stock firmware and recovery that would be expected of my phone?
If anyone else experiences this and it's actually not a big deal?
If there is something I'm doing wrong that is causing this to happen that I can stop?
Any other suggestions or help?
Thanks for taking the time to read this
LevitateJay said:
I've noticed from when I first brought my Galaxy S (around 6 or more months ago) that when doing CPU intensive things like games or even just web browsing the phone would get quite warm. Especially gaming the phone would even get hot to hold. My friend who has the same as me except a 16gig model had no such problems his phone would stay cool. Also while charging the phone gets really warm, esp if you use it while charging. Now I've never done much gaming on the phone so it hasn't really worried me however I have been worried about the lifespan of my phone as I know if its hot in my hand the CPU inside must be BURNING. My phone is not overclocked and never has been.
I just brought Dungeon Defenders for my phone (great looking game) and after about 15 minutes of playing it I notice the back of my phone and especially the screen is really REALLY hot. Shortly after this the game went stupidly laggy and when I pressed the home key everything went black and eventually the text "Safe Mode" appeared in the bottom left corner. I believe my phone is overheating and that this is a faulty device and I am still under a 1 year warranty so I think I'll return it for another one however I'm currently running a custom firmware Doc 6.2 JPY and CWM recovery. If I end up sending it into Samsung I want to have the phone looking very stock so they don't try and conclude it was me fiddling with it that causes this.
My questions are:
If I should return it what must I do to get it back to stock firmware and recovery that would be expected of my phone?
If anyone else experiences this and it's actually not a big deal?
If there is something I'm doing wrong that is causing this to happen that I can stop?
Any other suggestions or help?
Thanks for taking the time to read this
Click to expand...
Click to collapse
It is normal for the phone to get heat up over time when you are doing intensive background task or services in the background. In your case it might due to services running in the background or if you are not sure, run the fast reboot app and try to launch the game and see whether the same issue occur.
Hope to be of help
Hi, everyone,
to cut to the chase, here's my problem (video):
They don't allow me to post video since I'm new here, so please check it out on YouTube, it's called Samsung Galaxy S GT-I9000 weird OS problem? (by Getz01)
I used my phone just like any other day, took a few photos while battery was almost done (about 20% left), and then it started breaking all of a sudden in the focus settings menu, and so on.
When I switched to the start screen, this strange occurence from the video appeared.
I tried turning it off, and then turning it on again, I tried taking out the battery, and reducing RAM (I thought it might not have enough of it).
It's Galaxy S I9000 model, I use stock Android that came with it. Phone was bought completely new in a licensed store last year, its OS wasn't meddled with, or anything like that. I like to keep things new, I mean, not to touch its software or hardware unless I have to, like it seems now.
Version: 2.2
I9000XXJPP
Kernel ver. : 2.6.32.9
[email protected] #1
FROYO.XFJP9
Any advice/help is more than welcome!
That is really wierd. I've had an SI for just over 2 years and never seen anything like that. It seems like you have a problem with the digitizer. Have you installed any apps prior to the problem occuring? If yes, uninstall them. If no, then you should maybe back up everything and do a factory reset. If that doesn't work I don't know what to suggest.
Getz01 said:
Hi, everyone,
to cut to the chase, here's my problem (video):
They don't allow me to post video since I'm new here, so please check it out on YouTube, it's called Samsung Galaxy S GT-I9000 weird OS problem? (by Getz01)
I used my phone just like any other day, took a few photos while battery was almost done (about 20% left), and then it started breaking all of a sudden in the focus settings menu, and so on.
When I switched to the start screen, this strange occurence from the video appeared.
I tried turning it off, and then turning it on again, I tried taking out the battery, and reducing RAM (I thought it might not have enough of it).
It's Galaxy S I9000 model, I use stock Android that came with it. Phone was bought completely new in a licensed store last year, its OS wasn't meddled with, or anything like that. I like to keep things new, I mean, not to touch its software or hardware unless I have to, like it seems now.
Version: 2.2
I9000XXJPP
Kernel ver. : 2.6.32.9
[email protected] #1
FROYO.XFJP9
Any advice/help is more than welcome!
Click to expand...
Click to collapse
It seems that you have to reinstall the rom, backup anything with titanium backup app and reinstall, i hope that helps
you can follow this tutorial to reinstall: http://forum.xda-developers.com/showthread.php?t=1583026
I have tried with the factory reset (I've made the backup of the phonebook as the most important thing) and the problem still persists.
I've tried to "squeeze" gently the limits of the screen and it did help a bit, but then it got back to the same.
I'm having random restarts with the s21 ultra, seems the phone is having an error in the background and restarts to avoid freezing or something.
I checked all the auto-restart options are off. The restarts really happen randomly, sometimes im watching a youtube video, sometimes chatting on whatsapp, and it happens almost once/twice a week.
But what i noticed lately, mostly its when an app is using the camera. Sometimes i try to launch the stock camera app and it doesn't launch (writes a quick note that its unable or something) and the phone reboots.
Any solution of what to do? I keep entering the members app after the phone restarted and send the crash log to Samsung but until now I have the same problem and no fix.
Its really unacceptable, i have paid alot for this phone, i got the 512GB with 16GB ram and in the end the phone crashes when opening the stock camera app. Really will never buy Samsung ever again
First, you need to track down the source of the problem.
I wouldn't even let WhatsApp run on my phone... it's nothing but trouble.
Try clearing the system cache.
Clear cam data.
Because it's rebooting you can't see what was running/cache last.
This is abnormal behavior and may indicate malware.
Look at 3rd party apps you have installed for starters.
blackhawk said:
Instead *****in you need to track it down...
I wouldn't even let WhatsApp run on my phone... it's nothing but trouble.
Try clearing the system cache.
Clear cam data.
Because it's rebooting you can't see what was running/cache last.
This is abnormal behavior and may indicate malware.
Look at 3rd party apps you have installed for starters.
Click to expand...
Click to collapse
Where can he go to see what apps caused the crash -- isn't there something in the Android system that allows him to see that?
oae08 said:
I'm having random restarts with the s21 ultra, seems the phone is having an error in the background and restarts to avoid freezing or something.
I checked all the auto-restart options are off. The restarts really happen randomly, sometimes im watching a youtube video, sometimes chatting on whatsapp, and it happens almost once/twice a week.
But what i noticed lately, mostly its when an app is using the camera. Sometimes i try to launch the stock camera app and it doesn't launch (writes a quick note that its unable or something) and the phone reboots.
Any solution of what to do? I keep entering the members app after the phone restarted and send the crash log to Samsung but until now I have the same problem and no fix.
Its really unacceptable, i have paid alot for this phone, i got the 512GB with 16GB ram and in the end the phone crashes when opening the stock camera app. Really will never buy Samsung ever again
Click to expand...
Click to collapse
Do a return/RMA before time runs out? It could be a hardware issue.
nixnixnixnix4 said:
Where can he go to see what apps caused the crash -- isn't there something in the Android system that allows him to see that?
Click to expand...
Click to collapse
If it hadn't rebooted it would show as a running or cache app in Device Care or Developer options.
After reboot that's all cleared pretty sure the cache is too but you can double check.
oae08 said:
I'm having random restarts with the s21 ultra, seems the phone is having an error in the background and restarts to avoid freezing or something.
I checked all the auto-restart options are off. The restarts really happen randomly, sometimes im watching a youtube video, sometimes chatting on whatsapp, and it happens almost once/twice a week.
But what i noticed lately, mostly its when an app is using the camera. Sometimes i try to launch the stock camera app and it doesn't launch (writes a quick note that its unable or something) and the phone reboots.
Any solution of what to do? I keep entering the members app after the phone restarted and send the crash log to Samsung but until now I have the same problem and no fix.
Its really unacceptable, i have paid alot for this phone, i got the 512GB with 16GB ram and in the end the phone crashes when opening the stock camera app. Really will never buy Samsung ever again
Click to expand...
Click to collapse
I would try to get the device replaced by Samsung as soon as possible if I had the option rather than trying to troubleshoot it. This is abnormal behaviour, maybe software, maybe hardware but if I can get the device replaced, I'd choose that as the first option.
I had a similar issue with my brand new HTC Desire S (ages ago) and foolishly tried to solve the problem by trying software hacks, almost tripped the security flag and missed the DOA claim window trying to sort it out myself. Fortunately came to my senses and took it to the service centre and got a replacement on the same day.
If that's not an option for you, then we can all huddle together here and try to figure this out.
And by the way, don't hate on Samsung because your device isn't performing well. Sometimes this happens with complex electronic devices. That's what the warranty is for. If they don't honour the warranty, then we can all swear at them with abandon. Calm down and contact the service centre.
Be mad at Samsung for many things. Not this. Their QA isn't that bad and also head-to-head with Apple's, statistically speaking. Wait till you see what Pixels have been doing, LOL.
enigmaamit said:
I would try to get the device replaced by Samsung as soon as possible if I had the option rather than trying to troubleshoot it. This is abnormal behaviour, maybe software, maybe hardware but if I can get the device replaced, I'd choose that as the first option.
I had a similar issue with my brand new HTC Desire S (ages ago) and foolishly tried to solve the problem by trying software hacks, almost tripped the security flag and missed the DOA claim window trying to sort it out myself. Fortunately came to my senses and took it to the service centre and got a replacement on the same day.
If that's not an option for you, then we can all huddle together here and try to figure this out.
And by the way, don't hate on Samsung because your device isn't performing well. Sometimes this happens with complex electronic devices. That's what the warranty is for. If they don't honour the warranty, then we can all swear at them with abandon. Calm down and contact the service centre.
Click to expand...
Click to collapse
It may be hardware or firmware. Or completely self inflicted.
If you can return it, I would do so.
When buying an Android always go for one with an SD card slot; use it as the data drive and the OS/apps go on the internal memory. Makes life and reloads much easier... and faster.
I always build my computers with data drives, even did it with my laptop. Among other things it helps to protect your data. In almost all OS crash and burns, the data drives remain intact. Nonetheless you back up the data drives to at least 2 hdds that are physically and electronically isolated from each other.
enigmaamit said:
I would try to get the device replaced by Samsung as soon as possible if I had the option rather than trying to troubleshoot it. This is abnormal behaviour, maybe software, maybe hardware but if I can get the device replaced, I'd choose that as the first option.
I had a similar issue with my brand new HTC Desire S (ages ago) and foolishly tried to solve the problem by trying software hacks, almost tripped the security flag and missed the DOA claim window trying to sort it out myself. Fortunately came to my senses and took it to the service centre and got a replacement on the same day.
If that's not an option for you, then we can all huddle together here and try to figure this out.
And by the way, don't hate on Samsung because your device isn't performing well. Sometimes this happens with complex electronic devices. That's what the warranty is for. If they don't honour the warranty, then we can all swear at them with abandon. Calm down and contact the service centre.
Click to expand...
Click to collapse
I am not really sure what their warranty policy in KSA is. Will go to them in person and check what they will offer after making a backup of my data. But I expect they do not allow to get replacement (i have the device since about 4 months now) but this problem was not happening the first 2-3 months. But i haven't installed a single new application (so we cant say it may be a new 3rd party app)
blackhawk said:
Instead *****in you need to track it down...
I wouldn't even let WhatsApp run on my phone... it's nothing but trouble.
Try clearing the system cache.
Clear cam data.
Because it's rebooting you can't see what was running/cache last.
This is abnormal behavior and may indicate malware.
Look at 3rd party apps you have installed for starters.
Click to expand...
Click to collapse
I do not have many 3rd party apps for starters (less than 20) and i have the same exact apps on my other honor 10 phone which dont have this problem at all, so i believe its not from a 3rd party app.
Clearing cache and cam data are the first things ive done, and the same issue reoccurs.
Im posting this not for *****in but for users to give me ideas of what to do since im frustrated and i have done all the 'quick fixes' i could think of with no success.
If there is a way i can view the crash log, then that might be helpful...
oae08 said:
I am not really sure what their warranty policy in KSA is. Will go to them in person and check what they will offer after making a backup of my data. But I expect they do not allow to get replacement (i have the device since about 4 months now) but this problem was not happening the first 2-3 months. But i haven't installed a single new application (so we cant say it may be a new 3rd party app)
Click to expand...
Click to collapse
Only way to be certain is to ask them I guess.
Do you get the standard 1 year warranty in KSA? Or is it different?
I don't think there is any harm in asking. if they can diagnose the issue, they may be able to repair it at least, if not give you a replacement.
enigmaamit said:
Only way to be certain is to ask them I guess.
Do you get the standard 1 year warranty in KSA? Or is it different?
I don't think there is any harm in asking. if they can diagnose the issue, they may be able to repair it at least, if not give you a replacement.
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We get 24 months warranty by samsung here, but I am not sure if they allow replacements in their warranty. I've had previous bad experience where they kept trying to 'repair' the device and same problem came again (long time ago- over 5 years so maybe things have changed).
oae08 said:
We get 24 months warranty by samsung here, but I am not sure if they allow replacements in their warranty. I've had previous bad experience where they kept trying to 'repair' the device and same problem came again (long time ago- over 5 years so maybe things have changed).
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Wow! That's double the warranty coverage offered to us here in India.
If you think it's a software issue, and don't think Samsung will be of much help, then start with a factory reset. If that doesnt solve it, clean flash fresh firmware. If still no joy, then mostly it's going to be a hardware issue. Whatever you do, don't root or trip the e-fuse in any way if you want to have any hopes of claiming warranty in the future.
Hey
I also had this problem.. My phone would keep restarting while watching any type of video and/or using any app that used the camera. The phone screen would almost become "glitchy" with green lines and restart.
I even had an official Samsung partner come repair my phone at my home. He replaced the motherboard and the battery, but sadly this didn't fix the problem.
Lucky I was still within my 14 days with my phone network to get it replaced.
ItsSpain said:
Hey
I also had this problem.. My phone would keep restarting while watching any type of video and/or using any app that used the camera. The phone screen would almost become "glitchy" with green lines and restart.
I even had an official Samsung partner come repair my phone at my home. He replaced the motherboard and the battery, but sadly this didn't fix the problem.
Lucky I was still within my 14 days with my phone network to get it replaced.
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Wow.
He should of just replaced the display too
oae08 said:
I'm having random restarts with the s21 ultra, seems the phone is having an error in the background and restarts to avoid freezing or something.
I checked all the auto-restart options are off. The restarts really happen randomly, sometimes im watching a youtube video, sometimes chatting on whatsapp, and it happens almost once/twice a week.
But what i noticed lately, mostly its when an app is using the camera. Sometimes i try to launch the stock camera app and it doesn't launch (writes a quick note that its unable or something) and the phone reboots.
Any solution of what to do? I keep entering the members app after the phone restarted and send the crash log to Samsung but until now I have the same problem and no fix.
Its really unacceptable, i have paid alot for this phone, i got the 512GB with 16GB ram and in the end the phone crashes when opening the stock camera app. Really will never buy Samsung ever again
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t's all because the device used is problematic or the application has an error?