Database Develop

[Q] WHY can't the Nexus One bootloader be re-locked?

I understand that currently it cannot be relocked on it has been unlocked. But I would like to know why if anyone knows?
Would it be possible in the future?
And is there anyone working on this now?

There is no real reason to want to work on figuring it out.
The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases.
So no good reason to re-lock, and thus no real reason for devs to work hard on figuring it out.

Mine can be
Obviously that doesn't help you much though. To be able to lock it again, you need to know how to set S-OFF, which is something that (as it stands) can't be done.

Just wondering but if HTC honors the warranty on a phone with unlocked bootloader, why do the 2 different guides to rooting say one will void warranty (unlocking bootloader) and one will preserve the warranty (the one-click app)?

By law HTC can refuse to support but they are supporting for some strange reason. The disclaimers are there to warn that HTC could stop supporting at any time if they see unlocked bootloaders.

I think re-locking the bootloader is quite possible... the only problem at this point is... we don't know how... it could be a software or hardware hook, but ATM, no one knows...
And I don't believe anyone is eagerly trying to find this since HTC seems to be honouring hardware warranty even with unlocked bootloaders...

It is the price of doing business
Once the boot-loader is unlocked you can do things to your phone like over-clock the cpu or run the flash at super-bright for hours. In other words, you can do things that could damage your phone that would not be HTC's fault ... therefore they shouldn't be held liable.
So instead of just locking the phone down like most of the phones out there, HTC/Google give you a choice: Stay stock or unlock with one command. If you choose to unlock they they don't have to honour their warranty because you could be doing bad things to your phone.
The fact that they give us the choice is one of the reasons I bought this phone. The fact that they are honouring the warranties even when you unlock is extra nice of them.
Long story short: Unlocking is a sign that you've been messing with your phone and that is all it is. It is irreversible by design and there is no reason to reverse it.

It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).

Rusty! said:
It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).
Click to expand...
Click to collapse
My money is on a special hardware device that HTC uses that force-flashes the entire rom on the phone. With out the special hardware, I am betting there is no way to do it.
But like others said, who cares. There is no point in putting effort in to something so irrelevant.

That's what I assumed, 'til I noticed my phone was S-OFF after being repaired.

Looks like something along those lines, just got my device back yesterday from having the power button fixed and its locked again. now that we have one click root i can now load CM6 without unlocking it again.

Clarkster said:
...The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases...
Click to expand...
Click to collapse
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader

Yeah thee only reason would be to cheat my warranty. but im glad to here that HTC has been honoring a lot of your guy's warranty's anyways.
To be honest a lot of manufactures dont fix the product, they just give you a new one anyways. so they made not even notice. right now im having a hardware issue with the trackball (i bought it on eBay :[ ) and i want to send it in but idk if i should??

mezhopking said:
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader
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Click to collapse
Sorry to hear, for me it never came up as a question. With you, since both are broken they probably assumed it was caused by software and wrote you off.
I would say keep trying they should be at least let you send it in, and then let you know if it truly is out of your warranty and give you a price to fix.

New phone :d
Called HTC and got some of the best customer service of my life. Told them my trackball wasnt working properly anymore and they are sending me a brand new phone with next day shipping. Never asked once about it being unlocked.
So it seems as you guys are right, as long as it isnt an issue that could be caused my unlocking and messing with you phone they will still honor your warranty.
BEST THING THO...I get to keep the battery, and i bought my phone used for 450 and now im getting a brand new phone

Just so you know OP. I unlocked my Boot loader, but my phone had hardware problems. So I called them, they said they would send out a replacement, next day I cancelled it for reasons I am not going to get into detail over. Well they replacement arrived and my card hold was realized, so I got two nexus's Think I am going to call them and still send the bad one back anyways though.
Moral HTC is has superb warranty!

Swapping out N1 for new one... question...

Recently my heaphone jack started malfunctioning so I called HTC and they said they would send me a replacement and as long as mine did not have any damage that was out of warranty, it would (basically) be free of charge. My phone should not have any physical damage that is out of warranty but I am wondering if, when they turn it on and see that it has been rooted, if that will fall under non-warranty damage.
Basically, i am about to return my phone for a new one, and am wondering if I should revert the phone back to stock and attempt to re-lock the bootloader or if it would even matter considering the problem I have is with the hardware?

You can't re-lock the bootloader but you can revert to stock. This guide should do the job.

Okay, thanks. I thought I had seen a thread about re-locking the bootloader at some point but I guess it must have been a work in progress or something. Plus, even though I searched before, I searched different terms after posting this and saw that a lot of people have returned their unlocked N1's and had no additional charges, as long as they reverted back to stock. So I guess that's what I will do. Really impressed with HTC's customer service!

HTC one smoke from usb port

Ok so a couple of weeks back my HTC one running ARHD (cant remember what version) was running low on battery. So I plugged it into a charger only for it to start smoking from the port. I quickly pulled it out but it was ruined from that point on and wouldn't charge. Anyway. I went into my carrier shop (EE in the UK)and they sent it off for me. However HTC didn't fix it because I had "installed unlicensed software on it". from my perspective I fail to see how running a custom ROM can cause my phone to basically set itself alight. Have I got any leg to stand on or am I ****ed ?
Help please guys.

squirrelbo1 said:
Ok so a couple of weeks back my HTC one running ARHD (cant remember what version) was running low on battery. So I plugged it into a charger only for it to start smoking from the port. I quickly pulled it out but it was ruined from that point on and wouldn't charge. Anyway. I went into my carrier shop (EE in the UK)and they sent it off for me. However HTC didn't fix it because I had "installed unlicensed software on it". from my perspective I fail to see how running a custom ROM can cause my phone to basically set itself alight. Have I got any leg to stand on or am I ****ed ?
Help please guys.
Click to expand...
Click to collapse
Did you receive your phone back? If doing repair to the main board it is most likely that the warranty is void. The usb port is soldered on the main board. The main board also contains information on a chip which stores the bl and secure flags (bootloader lock and security lock)
If you got your phone back send it to a different shop and see what happens... (some service centres are dumb)
However my tip would have been s-on and locking boot loader and flash ruu, but your port is dead
You can however download a flashable RRU in zip format and install it in boot loader (if you have low battery, dont bother as it will break the phone)
You can talk about customer rights but you are warned at the unlocking process it may void warranty.
My tip is research online what others did to get it sent.
Sent from my HTC One using Tapatalk

XDA_h3n said:
Did you receive your phone back? If doing repair to the main board it is most likely that the warranty is void. The usb port is soldered on the main board. The main board also contains information on a chip which stores the bl and secure flags (bootloader lock and security lock)
If you got your phone back send it to a different shop and see what happens... (some service centres are dumb)
However my tip would have been s-on and locking boot loader and flash ruu, but your port is dead
You can however download a flashable RRU in zip format and install it in boot loader (if you have low battery, dont bother as it will break the phone)
You can talk about customer rights but you are warned at the unlocking process it may void warranty.
My tip is research online what others did to get it sent.
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
The problem is that it has no battery left what so ever. I can't do anything to resolve the situation from my end. I am reliant on them fixing something that is their fault.
As for taking it to another shop, well I'm in London so I imagine they send them all to the ashfield in kent centre. I could try I suppose.

They rejected it because of your custom ROM having a Kernel that might have affected the top limiting current input of the charger.
Its unlikely that actually caused the short but its still a valid reason for them to void the repair.
The reality of it is its pretty well known that anytime you start to flash custom roms and modify your phone from original manufacturer specs you are running the risk of them voiding warranty of something were to happen. In your case something did happen and as a result they were able to use that against you.
Also im not sure why your reliant on them fixing something that is their fault? How did you come to the conclusion it was their fault?
You did modify the phone with custom software.
Did you also investigate if the charger was manufactured properly. You left out details like it being the factory HTC charger that came with it or an after market one.
Just saying. Take some responsibility. Had you NOT put a custom rom on there and modified the phone would you in fact be in the position to have the repair rejected? Would the unit have burned up like it did? We will never truly know but unfortunately Manufacturers have to cover their butts because so many people out there modify their phones and break them and try to send them in to get fixed for free when the manufacturer did nothing to actually cause the unit damage.

If the phone was completely dead, how did they determine the phone had unlicensed software on it?

IAmSixNine said:
They rejected it because of your custom ROM having a Kernel that might have affected the top limiting current input of the charger.
Its unlikely that actually caused the short but its still a valid reason for them to void the repair.
The reality of it is its pretty well known that anytime you start to flash custom roms and modify your phone from original manufacturer specs you are running the risk of them voiding warranty of something were to happen. In your case something did happen and as a result they were able to use that against you.
Also im not sure why your reliant on them fixing something that is their fault? How did you come to the conclusion it was their fault?
You did modify the phone with custom software.
Did you also investigate if the charger was manufactured properly. You left out details like it being the factory HTC charger that came with it or an after market one.
Just saying. Take some responsibility. Had you NOT put a custom rom on there and modified the phone would you in fact be in the position to have the repair rejected? Would the unit have burned up like it did? We will never truly know but unfortunately Manufacturers have to cover their butts because so many people out there modify their phones and break them and try to send them in to get fixed for free when the manufacturer did nothing to actually cause the unit damage.
Click to expand...
Click to collapse
I was under the impression that ARHD used the stock kernals ?
As for their fault its a hardware failure, that is very very unlikely to have been caused by a custom ROM.
As for the charger it was the one that came with the phone.

root and warranty in the EU/UK

Hi,
I am sorry if this common knowledge around here, but it took me a while to find so I thought it might be worth posting this info here.
I am considering rooting just so that I can save large files from games to my sd card, I was worried about this knox thing (never had a Samsung before) and voiding my warranty just so I can do this.
I have found the following post that seems to confirm that rooting alone DOES NOT void your warranty if you are in the UK, regardless of what happens to Knox...
http://forum.xda-developers.com/showthread.php?t=1998801
This forum is obviously international and this just applies to the EU, but I thought it worth posting if it helps others like it helped me.

WARNING!!!
Before you unknowingly get people into bad situation you might want to consider this post as-well. Your link is very old and has been refused on several instances. Basically has not created any useful precedence to my knowledge.
Also KNOX put a whole new spin on the issue.
http://forum.xda-developers.com/showpost.php?p=45570695&postcount=4

I posted it before in one of the topic, but Im gonna repost again.
Regarding this topic discussed and this EU directive, I contacted both, Samsung Latvia, aswell as Consumer Rights Protection Centre.
In short - Samsung still stands on its warranty card, saying that rooting will void the warranty.
CRPC States, that they take sides with Samsung. Because they have such point in warranty, they cannot "protect me".
So only way something would change in Latvia (its in EU) is, if I would take Samsung to court telling that, the "rooting voids warranty" point in their warranty card is against EU rules (or w/e rules) and court would agree on me. No way Im doing that
Whats unofficial way of dealing against KNOX 0x1 when you take your phone to warranty service center is different story. Sometimes they might just fix your phone under warranty and reset the fuse (Like it was sayd in different post). Just dont count on that.

Hmmm, thanks,
This looks to be a very complex area, I was not meaning to mislead and I apologise if that's what has happened.
There looks to be a lot of concussion over who the warranty is actually with, either EE (in my case) or Samsung. I have to admit I don't understand the difference, if there is some law that states that the phone should be covered by the warranty, then what does it matter who it is with?
Has there been no precedent of someone having their phone rooted and still having it covered under warranty?
i also don't understand why Knox changed things? My understanding from reading some Samsung press is that Knox is designed for business platforms where the 'one device for work and home' idea can be supported by corporations it departments to make sure the devices are safe. It's disappointing that this same technology prevents personal users from doing what we want with our phones.
i appreciate that all I am trying to do is save large files (in this case for games) is a google policy change, not Samsung, but if rooting is the only way that I can utilise the expansion that the SD offers then it's also disappointing that this would void my warranty?!
I understand the 'root voids warranty' that is plastered all over can, but am just asking...

btw
I do not understand why even the warranty is lost just because I got root??? whether it is this or that Samsung or HTC or some other mobile.
I find it this is an old primitive law.
For me it means: root = admin
Fo example: I'm admin on my PC with Win7 and I still do have warranty for all my coponents or?
Just try to imagine you loose warranty for your motherboard or graphik card cos you have admin rights. lol
A S5 is for me like an PC that I can use how I want it to.

In Sweden we have a nice law for the consumer.
Warranty is totally optional. Samsung voids the warranty when rooting but we have something called "reklamationsrätt".
This forces the seller (not Samsung) to fix the phone (factory faults) within 3 years from purchase. The store has to solve the problem with Samsung (not our problem).
http://www.hallakonsument.se/other-languages/other-languages/english-engelska1/consumer-sales-act/
"During the first six months after the purchase, it is up to the seller to prove that the fault did not exist when the good was first purchased. When more than six months have passed after the purchase, the onus is upon you as the purchaser, to prove that the fault existed from the very beginning.
According to the Consumer Sales Act, your right to complain expires three years after you received the good. This applies to goods and services you purchased on that day or later. The product may have a guarantee period shorter than three years, but this does not shorten the complaint period according to the act."
Burden of proof is much higher for businesses compared to the consumer.
We really don't need the warranty here.
It is always optional for the seller to provide guarantees. They can't negotiate their way around "reklamationsrätten" regulated in the consumer purchases act. IT'S THE LAW!
Read about warranty here:
http://www.hallakonsument.se/other-languages/other-languages/english-engelska1/warranties/
So, if they can't prove that the fault is caused by root, they can't deny us to get it fixes. After the six months they will still fix obvious errors that can not be explained by root or bad use. As I said, the burden of proof is much lower for the consumer.
Other countries could have laws like this? At least within EU?
Edit:
I understand why Samsung voids the warranty. Samsung can't be held responsible for problems with the software on the phone if you have modified it. Then it is not something that Samsung want's to waste money on to fix. It's your problem.

Orka82 said:
In Sweden we have a nice law for the consumer.
Warranty is totally optional. Samsung voids the warranty when rooting but we have something called "reklamationsrätt".
This forces the seller (not Samsung) to fix the phone (factory faults) within 3 years from purchase. The store has to solve the problem with Samsung (not our problem).
http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Defective-goodsComplaint-/
"During the first six months after the purchase, it is up to the seller to prove that the fault did not exist when the good was first purchased. When more than six months have passed after the purchase, the onus is upon you as the purchaser, to prove that the fault existed from the very beginning.
According to the Consumer Purchases Act, your right to complain expires three years after you received the good. This applies to goods and services you purchased on that day or later. The product may have a guarantee period shorter than three years, but this does not shorten the complaint period according to the act."
Burden of proof is much higher for businesses compared to the consumer.
We really don't need the warranty here.
It is always optional for the seller to provide guarantees. They can't negotiate their way around "reklamationsrätten" regulated in the consumer purchases act. IT'S THE LAW!
Read about warranty here:
http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Guarantee/
So, if they can't prove that the fault is caused by root, they can't deny us to get it fixes. After the six months they will still fix obvious errors that can not be explained by root or bad use. As I said, the burden of proof is much lower for the consumer.
Other countries could have laws like this? At least within EU?
Edit:
I understand why Samsung voids the warranty. Samsung can't be held responsible for problems with the software on the phone if you have modified it. Then it is not something that Samsung want's to waste money on to fix. It's your problem.
Click to expand...
Click to collapse
Nice post. I can't understand why they can't just void the software side of warranty...

craigcrawford1988 said:
Nice post. I can't understand why they can't just void the software side of warranty...
Click to expand...
Click to collapse
I rooted my Galaxy S 5 the second day I got it but that was my choice and whenever you root your device you must realise the minute something goes wrong it is your own responsibility to fix it. The software in an android phone is responsible for a lot of aspects considering hardware like managing how hot and fast the cpu is, how your light works, your file system etc. The hardware is designed in a very specific manner and is set to run in a specific manner, when you root your phone you can change all that. You can force the hardware to run in "untested" ways so Samsung and other mobile manufacturers will not support when things go wrong because you use the phone in the way it wasn't designed to do.
I wouldn't go jumping on the rooting bandwagon if you're unsure about anything. I'd say do your research first and ask yourself why you want to root and also ask yourself are you going to be able to afford to fix it when things go wrong? I rooted my phone to change how my phone looks and get rid of things I don't need. Just remember when you root you cannot expect to receive help from the manufacturer when it goes wrong.

gareth261987 said:
I rooted my Galaxy S 5 the second day I got it but that was my choice and whenever you root your device you must realise the minute something goes wrong it is your own responsibility to fix it. The software in an android phone is responsible for a lot of aspects considering hardware like managing how hot and fast the cpu is, how your light works, your file system etc. The hardware is designed in a very specific manner and is set to run in a specific manner, when you root your phone you can change all that. You can force the hardware to run in "untested" ways so Samsung and other mobile manufacturers will not support when things go wrong because you use the phone in the way it wasn't designed to do.
I wouldn't go jumping on the rooting bandwagon if you're unsure about anything. I'd say do your research first and ask yourself why you want to root and also ask yourself are you going to be able to afford to fix it when things go wrong? I rooted my phone to change how my phone looks and get rid of things I don't need. Just remember when you root you cannot expect to receive help from the manufacturer when it goes wrong.
Click to expand...
Click to collapse
Im thinking about PC and Windows. Its responsible for the same stuff. If you want, you can cook your PC in breakfeast... But still - I have full access on my computer, I want same things on my phone. And it shouldnt void the warranty...

Stiflerlv said:
Im thinking about PC and Windows. Its responsible for the same stuff. If you want, you can cook your PC in breakfeast... But still - I have full access on my computer, I want same things on my phone. And it shouldnt void the warranty...
Click to expand...
Click to collapse
the computer is still more robust in that sense, also if you deleted files from windows which you shouldn't delete then the manufacturer would not fix it for free. If you fried the motherboard due to over clocking your computer that too wouldn't be covered by warranty. Now am not defending the manufacturers but with the amount of people that brick phones or root without knowing what they're doing would cost a lot of money to rectify.

Stiflerlv said:
Im thinking about PC and Windows. Its responsible for the same stuff. If you want, you can cook your PC in breakfeast... But still - I have full access on my computer, I want same things on my phone. And it shouldnt void the warranty...
Click to expand...
Click to collapse
:good: :good: :good: :good: :good:

gareth261987 said:
the computer is still more robust in that sense, also if you deleted files from windows which you shouldn't delete then the manufacturer would not fix it for free. If you fried the motherboard due to over clocking your computer that too wouldn't be covered by warranty. Now am not defending the manufacturers but with the amount of people that brick phones or root without knowing what they're doing would cost a lot of money to rectify.
Click to expand...
Click to collapse
and I would never go for service center just because of software glitch... Reinstall and move on. Same goes for Phones. Its normal if they wouldnt cover software problems with rooted phones, and approch same way you can apporch computers - reinstall -> test -> give back.

Bootloop Tmobile Warranty

For people who had bootloop and requested replacement handset from Tmobile under their warranty, were your handsets rooted/installed with custom roms?
Reason I ask is because while rooting voids the warranty, how would Tmobile know if you rooted if your phone doesn't boot?
I'm debating on whether to root or not, and whether it really affects Tmobile's replacement policy under warranty.

lilpetamoix said:
For people who had bootloop and requested replacement handset from Tmobile under their warranty, were your handsets rooted/installed with custom roms?
Reason I ask is because while rooting voids the warranty, how would Tmobile know if you rooted if your phone doesn't boot?
I'm debating on whether to root or not, and whether it really affects Tmobile's replacement policy under warranty.
Click to expand...
Click to collapse
Hi, to answer your question rooting in general wouldnt affect a hardware issue because the bootloop has nothing to do with the rooting process, Rooting simply allows you to access software that has been locked down by tmobile and lg that they do not wan you messing with rooting is strictly a software based process, However if you start using custom kernels (core of the os) to overclock and or overvolt your processor then you may have an issue but because its not strictly related I think that LG would most likely fix the issue given they are aware of it. Also you can always unroot the device as for the bootloop issue it is a hardware related issue it will be covered. You can't warranty software under any circumstances because no software is 100% bug free. I hope this helps

i've sent multiple phones in that i've bricked. just take it in to a store and act dumb. "i don't know what happened. it just won't boot." respond negative on all questions regarding water damage, etc. They will return it for you, offer to give you a loaner device until the warranty replacement arrives within a couple of business days. It's relatively painless.

worked for me!
I returned my phone with no problem. I had an unlocked bootloader that displayed a message on the boot screen. They asked about it and they didn't seem to care. Apparently they've dealt with it enough that they knew it was a hardware problem and I got my phone the next day.