Recently my heaphone jack started malfunctioning so I called HTC and they said they would send me a replacement and as long as mine did not have any damage that was out of warranty, it would (basically) be free of charge. My phone should not have any physical damage that is out of warranty but I am wondering if, when they turn it on and see that it has been rooted, if that will fall under non-warranty damage.
Basically, i am about to return my phone for a new one, and am wondering if I should revert the phone back to stock and attempt to re-lock the bootloader or if it would even matter considering the problem I have is with the hardware?
You can't re-lock the bootloader but you can revert to stock. This guide should do the job.
Okay, thanks. I thought I had seen a thread about re-locking the bootloader at some point but I guess it must have been a work in progress or something. Plus, even though I searched before, I searched different terms after posting this and saw that a lot of people have returned their unlocked N1's and had no additional charges, as long as they reverted back to stock. So I guess that's what I will do. Really impressed with HTC's customer service!
Related
I understand that currently it cannot be relocked on it has been unlocked. But I would like to know why if anyone knows?
Would it be possible in the future?
And is there anyone working on this now?
There is no real reason to want to work on figuring it out.
The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases.
So no good reason to re-lock, and thus no real reason for devs to work hard on figuring it out.
Mine can be
Obviously that doesn't help you much though. To be able to lock it again, you need to know how to set S-OFF, which is something that (as it stands) can't be done.
Just wondering but if HTC honors the warranty on a phone with unlocked bootloader, why do the 2 different guides to rooting say one will void warranty (unlocking bootloader) and one will preserve the warranty (the one-click app)?
By law HTC can refuse to support but they are supporting for some strange reason. The disclaimers are there to warn that HTC could stop supporting at any time if they see unlocked bootloaders.
I think re-locking the bootloader is quite possible... the only problem at this point is... we don't know how... it could be a software or hardware hook, but ATM, no one knows...
And I don't believe anyone is eagerly trying to find this since HTC seems to be honouring hardware warranty even with unlocked bootloaders...
It is the price of doing business
Once the boot-loader is unlocked you can do things to your phone like over-clock the cpu or run the flash at super-bright for hours. In other words, you can do things that could damage your phone that would not be HTC's fault ... therefore they shouldn't be held liable.
So instead of just locking the phone down like most of the phones out there, HTC/Google give you a choice: Stay stock or unlock with one command. If you choose to unlock they they don't have to honour their warranty because you could be doing bad things to your phone.
The fact that they give us the choice is one of the reasons I bought this phone. The fact that they are honouring the warranties even when you unlock is extra nice of them.
Long story short: Unlocking is a sign that you've been messing with your phone and that is all it is. It is irreversible by design and there is no reason to reverse it.
It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).
Rusty! said:
It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).
Click to expand...
Click to collapse
My money is on a special hardware device that HTC uses that force-flashes the entire rom on the phone. With out the special hardware, I am betting there is no way to do it.
But like others said, who cares. There is no point in putting effort in to something so irrelevant.
That's what I assumed, 'til I noticed my phone was S-OFF after being repaired.
Looks like something along those lines, just got my device back yesterday from having the power button fixed and its locked again. now that we have one click root i can now load CM6 without unlocking it again.
Clarkster said:
...The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases...
Click to expand...
Click to collapse
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader
Yeah thee only reason would be to cheat my warranty. but im glad to here that HTC has been honoring a lot of your guy's warranty's anyways.
To be honest a lot of manufactures dont fix the product, they just give you a new one anyways. so they made not even notice. right now im having a hardware issue with the trackball (i bought it on eBay :[ ) and i want to send it in but idk if i should??
mezhopking said:
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader
Click to expand...
Click to collapse
Sorry to hear, for me it never came up as a question. With you, since both are broken they probably assumed it was caused by software and wrote you off.
I would say keep trying they should be at least let you send it in, and then let you know if it truly is out of your warranty and give you a price to fix.
New phone :d
Called HTC and got some of the best customer service of my life. Told them my trackball wasnt working properly anymore and they are sending me a brand new phone with next day shipping. Never asked once about it being unlocked.
So it seems as you guys are right, as long as it isnt an issue that could be caused my unlocking and messing with you phone they will still honor your warranty.
BEST THING THO...I get to keep the battery, and i bought my phone used for 450 and now im getting a brand new phone
Just so you know OP. I unlocked my Boot loader, but my phone had hardware problems. So I called them, they said they would send out a replacement, next day I cancelled it for reasons I am not going to get into detail over. Well they replacement arrived and my card hold was realized, so I got two nexus's Think I am going to call them and still send the bad one back anyways though.
Moral HTC is has superb warranty!
Question.
Anyone who's ever had to send the I9000M in for warranty ever have it returned stating the warranty is void?
2 part question here.
If you haven't, and the warranty went smooth, what ROM did you ship the corrupt thing back with? Was it the original "JH2?" or some other rom not necessarily designed for the phone?
If you have, did you complain about it? What were the results?
What reason was given for your warranty being voided?
well let me tell you about my experiences with Sasktel here in Saskatchewan. I had my i9000m rooted with the original jh2 rom ( as I currently do know exactly how to install a diff one ) sent away due to the fact it destroyed 2 micro SD cards in the 4 weeks 3 days |I owned the phone. I was honestly expecting a new phone in return. Well 3 weeks 5 days later I received my old phone back. Sasktel told me they "updated" the phone software. Well I took the phone home to discover that there were now 3 small scratches on the display, Sound quality was either too quiet or painfully distorted and most noticeably a slight bulge on the chrome trim that sits on the side of the phone next to the display. I took it back again to Sasktel right away as I didnt notice it int he store as I was in a huirry. It became noticable when I was placing on my screen protector. Sasktel was very understanding and gave me a new phone on the spot. In my opinion it is what they should have done in the first place but in the end I am whole again.
hope that helps
just read my rant and wanted to be more clear.
Phone was sent away with the JH2 installed and I unrooted it and did a 3 finger restore on the phone prior to sending it in for repair. Phone was " repaired" but appeared to not be put backl together right so | was then given a new phone.
better ??
they always come back with JH2
no idea about the denied warranty
they wont even accept the phone if you have no invoice (that is denied already)
greeced said:
Question.
Anyone who's ever had to send the I9000M in for warranty ever have it returned stating the warranty is void?
2 part question here.
If you haven't, and the warranty went smooth, what ROM did you ship the corrupt thing back with? Was it the original "JH2?" or some other rom not necessarily designed for the phone?
If you have, did you complain about it? What were the results?
Click to expand...
Click to collapse
Dekman said:
What reason was given for your warranty being voided?
Click to expand...
Click to collapse
No, mine wasn't denied (well not as of right now anyway).. just wondering if anyone had such an experience.
I heard waranty is void if the phone is unlocked and used in another cell company.... heresay probably
tempura said:
heresay probably
Click to expand...
Click to collapse
100%
Especially when Bell will give out the unlock code themselves. I have sent in two SGS i9000m's for internal SD issues, both unlocked and being used on rogers. They were repaired and sent back at no charge. They were however re-locked when i received them but that wasn't an issue.
Hello XDA-Community!
I own an Unlocked HTC One 32 GB bought from Let's Talk HTC online dealer and shipped to US.
I have been using information from these forums ever since I ditched my old iPhone 4 to get the new Shiny HTC One. I have had it for about two months, since the beginning of may and only a couple weeks back decided to try the fun part of Android and successfully unlocked the bootloader with HTCDev, flashed a custom recovery and rooted the phone. Since then, tried a few roms and been having a blast. The only problem I had was weak battery life, but I decide to live with it and stuck with it.
Today I discovered an overlooked or recently appeared defect with this phone, and I haven't heard of other people with the same issue, but part of the screen on the sides of the phone is lifted as if it's not mounted properly and was poorly glued ( don't know how it's manufactured ). So, I'm gonna try to do a warranty claim on it as I believe should be possible with this phone. I can't and don't want to sit this problem out as it's too much as hopefully you can see.
Sorry can't post the images directly yet:
htt p://w ww.flickr.com/photos/[email protected]/9213961604/
htt p://w ww.flickr.com/photos/[email protected]/9211184769/
htt p://w ww.flickr.com/photos/[email protected]/9211182917/
Hopefully you can see in the links that it has risen and whenever I try to push it down it either springs back up with a clicking sound or stick for a second and then slowly rises back to that position. I think this is a bit unusual as I have not seen or heard of this complaint before.
The main Question I'm having is, how do I go from having S-off and being unlocked and rooted to completely stock, meaning S-on, stock recovery, stock rom etc.. The main reason I installed S-off is so that in case something like this happens I can reset even the "relocked" status back to "locked"in the bootloader as I understood S-off lets you achieve that. S-off was performed with Revone developer build without any issues encountered during process. I did not change/flash Hboot, CID, radios or anything to do with S-off other than removing the "Tempered" flag from the bootloader.
I have the Ruu ready and everything, but am puzzled by trying to figure out the process/order in which I should execute commands and what they shall be to achieve my goal of absolute factory stock.
If anybody has experience filing warranty claims, feel free to chip in with your experiences, troubles and processes.
Thanks to anyone that can help,
Alex
Zisilius said:
Hello XDA-Community!
I own an Unlocked HTC One 32 GB bought from Let's Talk HTC online dealer and shipped to US.
I have been using information from these forums ever since I ditched my old iPhone 4 to get the new Shiny HTC One. I have had it for about two months, since the beginning of may and only a couple weeks back decided to try the fun part of Android and successfully unlocked the bootloader with HTCDev, flashed a custom recovery and rooted the phone. Since then, tried a few roms and been having a blast. The only problem I had was weak battery life, but I decide to live with it and stuck with it.
Today I discovered an overlooked or recently appeared defect with this phone, and I haven't heard of other people with the same issue, but part of the screen on the sides of the phone is lifted as if it's not mounted properly and was poorly glued ( don't know how it's manufactured ). So, I'm gonna try to do a warranty claim on it as I believe should be possible with this phone. I can't and don't want to sit this problem out as it's too much as hopefully you can see.
Sorry can't post the images directly yet:
htt p://w ww.flickr.com/photos/[email protected]/9213961604/
htt p://w ww.flickr.com/photos/[email protected]/9211184769/
htt p://w ww.flickr.com/photos/[email protected]/9211182917/
Hopefully you can see in the links that it has risen and whenever I try to push it down it either springs back up with a clicking sound or stick for a second and then slowly rises back to that position. I think this is a bit unusual as I have not seen or heard of this complaint before.
The main Question I'm having is, how do I go from having S-off and being unlocked and rooted to completely stock, meaning S-on, stock recovery, stock rom etc.. The main reason I installed S-off is so that in case something like this happens I can reset even the "relocked" status back to "locked"in the bootloader as I understood S-off lets you achieve that. S-off was performed with Revone developer build without any issues encountered during process. I did not change/flash Hboot, CID, radios or anything to do with S-off other than removing the "Tempered" flag from the bootloader.
I have the Ruu ready and everything, but am puzzled by trying to figure out the process/order in which I should execute commands and what they shall be to achieve my goal of absolute factory stock.
If anybody has experience filing warranty claims, feel free to chip in with your experiences, troubles and processes.
Thanks to anyone that can help,
Alex
Click to expand...
Click to collapse
Usually, as long as the defect is undeniably a hardware issue and completely unrelated to any software tampering, HTC will still honour a warranty replacement even if you have unlocked and rooted.
Before going down the road of trying to hide this (HTC will have a record of the phone’s IMEI number on the HTCDev unlocked phones list anyway) try and send this info to HTC. You may find that are happy to repair/replace it for you under warranty as it would have happened anyway even if you had left it locked down.
wnp_79 said:
Usually, as long as the defect is undeniably a hardware issue and completely unrelated to any software tampering, HTC will still honour a warranty replacement even if you have unlocked and rooted.
Before going down the road of trying to hide this (HTC will have a record of the phone’s IMEI number on the HTCDev unlocked phones list anyway) try and send this info to HTC. You may find that are happy to repair/replace it for you under warranty as it would have happened anyway even if you had left it locked down.
Click to expand...
Click to collapse
Ok then, I see. I will try to do that, but would still want to know and I believe it would help other in the future to know. How can I go back to S-on and make sure it says "locked" in the bootloader instead of "relocked".
If anybody could help, would be really welcome.
Zisilius said:
Ok then, I see. I will try to do that, but would still want to know and I believe it would help other in the future to know. How can I go back to S-on and make sure it says "locked" in the bootloader instead of "relocked".
If anybody could help, would be really welcome.
Click to expand...
Click to collapse
Hey wait
Dont lose hope so early
I am here
I will help you get back to stock completely
Htc wont even say a word against you for tampering
Just do the following so that i can help you
Get in fastboot mode and in command prompt, put "fastboot getvar all"
And post the output here
I will help you
Sent from my HTC One using xda app-developers app
wnp_79 said:
Usually, as long as the defect is undeniably a hardware issue and completely unrelated to any software tampering, HTC will still honour a warranty replacement even if you have unlocked and rooted.
Before going down the road of trying to hide this (HTC will have a record of the phone’s IMEI number on the HTCDev unlocked phones list anyway) try and send this info to HTC. You may find that are happy to repair/replace it for you under warranty as it would have happened anyway even if you had left it locked down.
Click to expand...
Click to collapse
Just an info:
Getting the unlock.bin from HTC Dev doesnt mean that the phone is for sure getting unlocked. So, unless and until the phone is literally unlocked, they cannot void the warranty.
yeah....i too unlocked my xperia from sony....never had a prob with warranty....I used to flash back stock rom from pc using flashtool .... You can use a similar software for htc
And @mathrania is right
The guys at service centre probably know less than you about this stuff
Sent from my Xperia Tipo using xda premium
Ok so a couple of weeks back my HTC one running ARHD (cant remember what version) was running low on battery. So I plugged it into a charger only for it to start smoking from the port. I quickly pulled it out but it was ruined from that point on and wouldn't charge. Anyway. I went into my carrier shop (EE in the UK)and they sent it off for me. However HTC didn't fix it because I had "installed unlicensed software on it". from my perspective I fail to see how running a custom ROM can cause my phone to basically set itself alight. Have I got any leg to stand on or am I ****ed ?
Help please guys.
squirrelbo1 said:
Ok so a couple of weeks back my HTC one running ARHD (cant remember what version) was running low on battery. So I plugged it into a charger only for it to start smoking from the port. I quickly pulled it out but it was ruined from that point on and wouldn't charge. Anyway. I went into my carrier shop (EE in the UK)and they sent it off for me. However HTC didn't fix it because I had "installed unlicensed software on it". from my perspective I fail to see how running a custom ROM can cause my phone to basically set itself alight. Have I got any leg to stand on or am I ****ed ?
Help please guys.
Click to expand...
Click to collapse
Did you receive your phone back? If doing repair to the main board it is most likely that the warranty is void. The usb port is soldered on the main board. The main board also contains information on a chip which stores the bl and secure flags (bootloader lock and security lock)
If you got your phone back send it to a different shop and see what happens... (some service centres are dumb)
However my tip would have been s-on and locking boot loader and flash ruu, but your port is dead
You can however download a flashable RRU in zip format and install it in boot loader (if you have low battery, dont bother as it will break the phone)
You can talk about customer rights but you are warned at the unlocking process it may void warranty.
My tip is research online what others did to get it sent.
Sent from my HTC One using Tapatalk
XDA_h3n said:
Did you receive your phone back? If doing repair to the main board it is most likely that the warranty is void. The usb port is soldered on the main board. The main board also contains information on a chip which stores the bl and secure flags (bootloader lock and security lock)
If you got your phone back send it to a different shop and see what happens... (some service centres are dumb)
However my tip would have been s-on and locking boot loader and flash ruu, but your port is dead
You can however download a flashable RRU in zip format and install it in boot loader (if you have low battery, dont bother as it will break the phone)
You can talk about customer rights but you are warned at the unlocking process it may void warranty.
My tip is research online what others did to get it sent.
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
The problem is that it has no battery left what so ever. I can't do anything to resolve the situation from my end. I am reliant on them fixing something that is their fault.
As for taking it to another shop, well I'm in London so I imagine they send them all to the ashfield in kent centre. I could try I suppose.
They rejected it because of your custom ROM having a Kernel that might have affected the top limiting current input of the charger.
Its unlikely that actually caused the short but its still a valid reason for them to void the repair.
The reality of it is its pretty well known that anytime you start to flash custom roms and modify your phone from original manufacturer specs you are running the risk of them voiding warranty of something were to happen. In your case something did happen and as a result they were able to use that against you.
Also im not sure why your reliant on them fixing something that is their fault? How did you come to the conclusion it was their fault?
You did modify the phone with custom software.
Did you also investigate if the charger was manufactured properly. You left out details like it being the factory HTC charger that came with it or an after market one.
Just saying. Take some responsibility. Had you NOT put a custom rom on there and modified the phone would you in fact be in the position to have the repair rejected? Would the unit have burned up like it did? We will never truly know but unfortunately Manufacturers have to cover their butts because so many people out there modify their phones and break them and try to send them in to get fixed for free when the manufacturer did nothing to actually cause the unit damage.
If the phone was completely dead, how did they determine the phone had unlicensed software on it?
IAmSixNine said:
They rejected it because of your custom ROM having a Kernel that might have affected the top limiting current input of the charger.
Its unlikely that actually caused the short but its still a valid reason for them to void the repair.
The reality of it is its pretty well known that anytime you start to flash custom roms and modify your phone from original manufacturer specs you are running the risk of them voiding warranty of something were to happen. In your case something did happen and as a result they were able to use that against you.
Also im not sure why your reliant on them fixing something that is their fault? How did you come to the conclusion it was their fault?
You did modify the phone with custom software.
Did you also investigate if the charger was manufactured properly. You left out details like it being the factory HTC charger that came with it or an after market one.
Just saying. Take some responsibility. Had you NOT put a custom rom on there and modified the phone would you in fact be in the position to have the repair rejected? Would the unit have burned up like it did? We will never truly know but unfortunately Manufacturers have to cover their butts because so many people out there modify their phones and break them and try to send them in to get fixed for free when the manufacturer did nothing to actually cause the unit damage.
Click to expand...
Click to collapse
I was under the impression that ARHD used the stock kernals ?
As for their fault its a hardware failure, that is very very unlikely to have been caused by a custom ROM.
As for the charger it was the one that came with the phone.
Hi
Advice needed.
I have returned my phone back to Vodafone as there was a crackle on speakers all the time. Tried usual remedies of hoover and compressed air, different ROM. So I sent back as only few months old.
I had a rooted phone so put s-off on and returned to stock and locked bootloader etc I did not however return to stock Vodafone version just stock European. I got a text explaining out of warratny and I need to pay £190. Oh dear. Probably should gone one step further and put vodafone fimware version on.
I haven't contacted the reapair centre yet.
So do I
1. Be awkward and ask for written evidence of tamper and how would effect the speaker crackle (or is it you have voided warranty end of conversation?).
2. Try HTC repair
3. Get the screw drivers out and try remove the speaker and DIY
4, Restore the phone back with old Vodafaone stuff on and try again?
Any help appreciated.
Thanks
I
I'd ask why? You could act dumb and argue that's how you got the phone.
Sent from my HTC One using Tapatalk
Consumer protection laws - return it to stock and give it back to your retailer.
Yes. Both these suggestions sprang to mind.
If I get the device back and return to stock do you think they will have a record that it was in before or does it not matter?
I think that may be best solution rather than trying HTC?
Cheers
Does anyone know where I stand with the Sale of Goods Act. Can Vodafone flatly refuse to repair even though there is a stock ROM albeit not a Vodafone shipped one?
If you're in the EU, you should be fine, but I strongly recommend returning it to stock (you can leave s-off) to reduce the argument. If it's covered by consumer protection law, then losing the manufacturers warranty is irrelevant, the retailer is responsible.