Related
For god's sake, whatever you do, don't buy:
Flytouch 3 superpad 2 (or any of its clones).
The support forum is filled with problems with the clones, too many to list.
The Ibex Flytouch 3 originals have very poor batteries, supposed to be 8000 mAh (2 x 4000), and are more like 2 x 1800. Most people are having troubles getting them to accept a charge at all.
Their internal GPS is locked to China, SOME people have managed to unlock them by spending a couple of hours deleting caches, rebooting, trying to re-fix the satellites, repeat until working or give up. MOST people still have not managed to unlock the GPS from China.
Market ONLY shows the free apps (something to do with fake sim numbers being too fake and illegitimate). When you are sent to market from an email, website, or even the tablets OWN auto update service, it won't show the app you are looking for.
They MAY appear to be cheap value-for-money Android tablet alternatives; trust me, they ARE NOT. Save up more money and get a proper named brand tablet.
Update:
My Flytouch 3 is no more, at about 4 days old the charging battery exploded, melting the FT3 and scorching the computer desk.
I urge anyone thinking of buying one of the Ibex Flytouch 3's, or its clones (Superpad 2 or 3) - DON'T!
Fluffbutt said:
For god's sake, whatever you do, don't buy:
Flytouch 3 superpad 2 (or any of its clones).
The support forum is filled with problems with the clones, too many to list.
The Ibex Flytouch 3 originals have very poor batteries, supposed to be 8000 mAh (2 x 4000), and are more like 2 x 1800. Most people are having troubles getting them to accept a charge at all.
Their internal GPS is locked to China, SOME people have managed to unlock them by spending a couple of hours deleting caches, rebooting, trying to re-fix the satellites, repeat until working or give up. MOST people still have not managed to unlock the GPS from China.
Market ONLY shows the free apps (something to do with fake sim numbers being too fake and illegitimate). When you are sent to market from an email, website, or even the tablets OWN auto update service, it won't show the app you are looking for.
They MAY appear to be cheap value-for-money Android tablet alternatives; trust me, they ARE NOT. Save up more money and get a proper named brand tablet.
Click to expand...
Click to collapse
Why would people plauge the world with such horrific devices?
thebum2323 said:
Why would people plauge the world with such horrific devices?
Click to expand...
Click to collapse
People are always trying to find ways of getting a similar item for cheaper prices - I know, I did!.
Oh it's you Fluffbutt, I saw your whole song and dance on apad.tv the other day, not surprized they banned you. First you mess around with your battery config, then god only knows what else you did and then you blow up your tablet. Then claim it blew up on your desk.
Baring in mind no evidence what so ever anything really happened. Then you claimed that you burried your tablet under a load of used kitty litter, so couldn't show anyone the pictures to prove it, not surprized no one believes you. Shame on you.
PassingExpert
i own this and for what i use it for its actually not bad updates are often and like all android devices its getting better with each one!
mind you my phone is faster ha
I got banned from there because they didn't want anyone warned of the faulty batteries, they're the most fanatic people over their FT3's.
So you assume I did a whole lot of things and it's my fault it exploded. You can assume anything.
"mess around with your battery config," - ChinaGrabber tell you to go to that forum for help, and do what's posted there. Now I'M to blame for doing just that?
It got buried under kitty litter because the fumes from burnt lithium batteries are toxic.
Shame on me?? you make assumptions!
PassingExpert said:
Oh it's you Fluffbutt, I saw your whole song and dance on apad.tv the other day, not surprized they banned you. First you mess around with your battery config, then god only knows what else you did and then you blow up your tablet. Then claim it blew up on your desk.
Baring in mind no evidence what so ever anything really happened. Then you claimed that you burried your tablet under a load of used kitty litter, so couldn't show anyone the pictures to prove it, not surprized no one believes you. Shame on you.
PassingExpert
Click to expand...
Click to collapse
*Mod Edit* let's keep it clean and keep the name calling to a minimum.
Alright, everybody chill out. No name callings.
@Fluffbutt: Pics, or GTFO. Seriously.
@PassingExpert: A one hit wonder from you? While I can't agree with either of you, I'd cut down on the name calling, because you aren't going to make many friends with that.
As for the rest of this thread:
/in before mod lockdown.
sakai4eva said:
@Fluffbutt: Pics, or GTFO. Seriously.
Click to expand...
Click to collapse
What makes you think I feel any need to prove this to anyone here?
It happened. Whether you believe it or not is irrelevant to it happening and irrelevant to me..
my 32gb iBex Flytouch3 works perfectly. Would recommend iBex Flytouch3 (real FT3) to my friends.
I bought flytouch3 from taobao.com. It cost almost 250 USD.
It may be the most expensive one in taobao, but it works good.
It can standby at least 6 hrs, and the GPS works in Taiwan.
Market can show all apps including the charged apps.
I just bought one yesterday from chinagrabber, shame on me? From what I've gathered the information this is the best and most supported chinese tablet there is..
Yes another classic example of somebody not doing their homework before buying something and then blindly attacking it with a soldering iron and hacksaw.
I'm more than satisfied with mine, it's not the fastest piece of kit, but for €150 it's certainly worth the money if you have a good working knowledge of Android and now how to fix a few quirks.
If you read around the forums, there is support for all of them. I have yet to have found an issue that couldn't be remidied in one way shape or form. I bought mine for $150 US shipped. I'm no knocking Ibex. Just merely stating that their pad isn't the only option. Open minded-ness is what I'm getting at. I've heard a lot of bad things about ChinaGrabber's return policy's etc., and that left a bad taste in my mouth. I wanted an inexpensive pad with some support on the US side (I.e warranty issues). I know I could have purchased something else, but this was what I wanted.
Sent from a rooted SuperPAD clone with Android 2.2
I've now been playing with my FT3 couple of days and I'm very happy with it, with Tim5a rom everything works, Market (it shows paid apps if I buy them from my Android cellphone). GPS works well out of the box, it's fast, Youtube, Flash all working. Battery life is very good, I don't keep it on standby as it does eat the battery even without wifi off. If you've ever used a Android phone this feels like home and the performance is the same. Resistive screen just gets a little bit more to get used to compared to capacitive but it's really responsive. Videos play very nicely, only tried 720p but all worked without a single lag.
Hey this thread scared me at start but then it looks like it ended up very good.
cuz i'm waiting for mine to arrive and i wonder is there any complete guide how to speed it up and ect..?
Thanks in advance
/Maffien
Maffien said:
Hey this thread scared me at start but then it looks like it ended up very good.
cuz i'm waiting for mine to arrive and i wonder is there any complete guide how to speed it up and ect..?
Thanks in advance
/Maffien
Click to expand...
Click to collapse
The best guide is to install Tim5a rom the speed increase is very good, try it stock before upgrading to see the difference.
Don't.
Market ONLY shows the free apps not to mention all the other problems (something to do with fake sim numbers being too fake and illegitimate). For YOUR OWN sake don't buy this piece. Really if you want an ANDROID tablet then save your money and buy a legitimate Android Tablet from a well known manufacturer. It's the WORST money I've ever spent in my life. PLEASE don't waste your time. And if you do and are satisfied with a cheap poor generic excuse for an android spending hours upon end of your life downloading and installing firmware, then more power to you, have fun. I just wish I would have saved my money than to have given it to scam artists or try to get help from those who need to help sale more CRAPWARE by saying its all volunteer. Really really real. (Now watch how I get called names and treated like dirt for posting this on a thread that is titled: Warning not to buy Flytouch 3 or clones.) It's crazy how easy it is to get caught up by weirdos at crappad tv who act like they are helping the world or something not following any of there own rules. Please DON'T be fooled by the posts that follow this saying how good it is. Believe me, it is not. Save a little more money even if its just 100 or 200 more. Get a LEGITIMATE ANDROID TABLET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PassingExpert said:
Oh it's you Fluffbutt, I saw your whole song and dance on apad.tv the other day, not surprized they banned you. First you mess around with your battery config, then god only knows what else you did and then you blow up your tablet. Then claim it blew up on your desk.
Baring in mind no evidence what so ever anything really happened. Then you claimed that you burried your tablet under a load of used kitty litter, so couldn't show anyone the pictures to prove it, not surprized no one believes you. Shame on you.
PassingExpert
Click to expand...
Click to collapse
Oh it's you PassingExpert, I saw your whole song and dance on xda-developers today, not surprized that everyone ignored you. First you troll around with your troll post, then god only know what else you did and then you troll. Then claim something about someone that is nothing but trolling.
Baring in mind you trolled. Then you trolled that someone said something somewhere else, so you couldn't show anything other than trolling, not surprized no one believes you. Shame on you.
Totally agree with you,mine is disco10 version,and use the tim5a rom very well.
phiit said:
The best guide is to install Tim5a rom the speed increase is very good, try it stock before upgrading to see the difference.
Click to expand...
Click to collapse
So my daughter accidentally let my TP battery die, and I've had no luck getting it to charge. I tried contacting support last week to get a ticket created, and as some of you may know they have discontinued phone support. I followed the link to email support and sent a ticket in and got a confirmation that it had been received and that I should expect contact in about a business day. 4 days later, nothing, so I sent another request. Still no response. I don't know if I'm just unlucky, or if HP is pulling a fast one on supporting these considering them EOS and leaving us on our own.I have about 25 days left on my warranty and I'm going to be more than a little upset if I can't get a decent answer out of them before then.
HP broke my touchpad in July, still not sorted, a month ago after a letter to the CEO they told me a new one was been shipped and would take 2 weeks, a month on and still nothing, emailed them twice in the last week and heard nothing back, so 4 months since they broke my touchpad and still nothing. Written on their facebook about it and if I've not got a working touchpad within a week I'm filing court papers.
Well, a week and a half later I did finally get an email from HP Support telling me to take the usual button press steps and send proof of purchase if the resets don't work. We'll see how it goes getting warranty service.
In which countries do you live? I think the support is very much dependent on the local circumstances. In June, I could still get my speaker cracks get repaired by HP Germany (in fact they had just switched over to another company doing the actual repairs). I don't know if this has recently changed though.
I'm in the UK, I actually have good news kind of, this has been a nightmare experience. But finally after 4 months and me taking it public and threatening a court case over the weekend I have finally got a new touchpad. It was only sent this tuesday AFTER I took further action so whether they would have ever sent one like they told me on the 15th October, who knows.
theronkinator said:
I'm in the UK, I actually have good news kind of, this has been a nightmare experience. But finally after 4 months and me taking it public and threatening a court case over the weekend I have finally got a new touchpad. It was only sent this tuesday AFTER I took further action so whether they would have ever sent one like they told me on the 15th October, who knows.
Click to expand...
Click to collapse
I have just tried to contact HP as my touchpad has developed cracks again after a recent repair but can't get through any tips or advice you may have would be much appreciated either via this thread or PM.
Thanks
sstar said:
I have just tried to contact HP as my touchpad has developed cracks again after a recent repair but can't get through any tips or advice you may have would be much appreciated either via this thread or PM.
Thanks
Click to expand...
Click to collapse
I sent a recorded delivery letter to the UK Head Quarters of HP listing all the times and dates of repairs and when I contacted them, what had happened so far, and what I expected to be done about it and a time frame to sort it.
They rang me 2 days after I sent it to sort it out (although this didn't happen in the end). Although I'd give it a try.
I'd wait at least a week or two after last contacting them and hearing nothing though, as if you just wait a few days or not a reasonable amount of time, or contacting them a few times then it will annoy them if you right to the HQ and they'll be less likely to help, it's more a last result, you could nag them on twitter as well https://twitter.com/HPUK
Not sure if this will help anyone or not, but after 3 weeks of waiting and several emails back and forth with support, I finally got this:
"Thank you for choosing HP for your technology needs. We value your business.
In order to process your warranty service claim, please call our fulfillment department at 661-257-5571 to order."
They gave me an order number and said they would cross ship my 'new' (refurb) TouchPad as soon as FedEx reported me shipping the defective one back.
techfuman said:
So my daughter accidentally let my TP battery die, and I've had no luck getting it to charge. I tried contacting support last week to get a ticket created, and as some of you may know they have discontinued phone support. I followed the link to email support and sent a ticket in and got a confirmation that it had been received and that I should expect contact in about a business day. 4 days later, nothing, so I sent another request. Still no response. I don't know if I'm just unlucky, or if HP is pulling a fast one on supporting these considering them EOS and leaving us on our own.I have about 25 days left on my warranty and I'm going to be more than a little upset if I can't get a decent answer out of them before then.
Click to expand...
Click to collapse
Same thing happened to me with my touchpad, I did manage to fix it. If the warranty thing doesn't work out, pm me and ill let you know what I did to fix it. Also, even if you do have a warranty, I don't think hp will fix a hacked tp. I could be wrong.
Sent from my cm_tenderloin using Tapatalk 2
smac7 said:
Same thing happened to me with my touchpad, I did manage to fix it. If the warranty thing doesn't work out, pm me and ill let you know what I did to fix it. Also, even if you do have a warranty, I don't think hp will fix a hacked tp. I could be wrong.
Sent from my cm_tenderloin using Tapatalk 2
Click to expand...
Click to collapse
please post the fix here..
fixes for these types of probs are always appreciated
amkaos said:
please post the fix here..
fixes for these types of probs are always appreciated
Click to expand...
Click to collapse
ok, i wrote this in another thread but i don't think anyone else tried it. Bear in mind this should be a last ditch effort (you've exhausted all other options and you touchpad is currently a paperweight). Also make sure your issue is the same as mine. Here is the method that worked for me.
"I have fixed my dead touchpad, it should work for everyone with the same issue as i had ( The device is too low to power on and too low to even charge. I got a red battery symbol and an power plug symbol when attempting to turn on). Assuming you are suffering from the same issue as me, then the only way i found to fix the tp and get it charged again is to drain the battery even more (though i hear if you have a touchstone that could work too). It forces the TP off with about 1-2 percent battery so in order to fix the touchpad you must drain it even more, to the point where the screen can't even flash on to tell you it's dead. Do this by placing the TP upside down and vertical so it holds the power button down. Just walk away and come back when it is no longer flashing on and off. Mine did this for almost two hours. Once it completely 100% died, i plugged it back in and it was saved."
Edit: I wanted to add, plug once you plug it back in again, just let it do its thing and charge. I am not sure if it makes a difference, but don't even touch it until it automatically powers itself back up. You should see an alternating light on the button.
techfuman said:
So my daughter accidentally let my TP battery die, and I've had no luck getting it to charge. I tried contacting support last week to get a ticket created, and as some of you may know they have discontinued phone support. I followed the link to email support and sent a ticket in and got a confirmation that it had been received and that I should expect contact in about a business day. 4 days later, nothing, so I sent another request. Still no response. I don't know if I'm just unlucky, or if HP is pulling a fast one on supporting these considering them EOS and leaving us on our own.I have about 25 days left on my warranty and I'm going to be more than a little upset if I can't get a decent answer out of them before then.
Click to expand...
Click to collapse
This is a common issue. It has happened to me. You probably DON'T need HP to fix this problem. You can probably do it yourself. Look through these forums for your answer. One issue that the Touchpads seem to have is a bad connection or bad USB cable, or cable end. I have to wiggle mine to get it to charge properly. I have fixed this issue on mine by repeatedly pressing the reset buttons and messing with the cable to get a better connection. Then, after seeiing it start to charge, leave it alone until fully charged. Next time, try switching to WebOS when the batter is low and charge from there. Or, go to WebOS and then shut the device down using that OS. Then charge the device. All of these strategies work fine for me now that I have found what to do to fix these issues. Don't turn off your device directly from one of the CM operating systems if the battery is below 20%.
I tried all of the fixes I came across on the forums. Trickle charge, different chargers and cords, powered usb hub, mashing button combos, leaving it plugged in for several days, etc etc, all with no joy. The best I get is the alternating light blink on the home button indicating battery error and even that is spotty. For those worried about getting support, they are cross shipping refurbs now so I don't think it is much of an issue.
Sent from my SPH-D700 using xda app-developers app
smac7 said:
ok, i wrote this in another thread but i don't think anyone else tried it. Bear in mind this should be a last ditch effort (you've exhausted all other options and you touchpad is currently a paperweight). Also make sure your issue is the same as mine. Here is the method that worked for me.
"I have fixed my dead touchpad, it should work for everyone with the same issue as i had ( The device is too low to power on and too low to even charge. I got a red battery symbol and an power plug symbol when attempting to turn on). Assuming you are suffering from the same issue as me, then the only way i found to fix the tp and get it charged again is to drain the battery even more (though i hear if you have a touchstone that could work too). It forces the TP off with about 1-2 percent battery so in order to fix the touchpad you must drain it even more, to the point where the screen can't even flash on to tell you it's dead. Do this by placing the TP upside down and vertical so it holds the power button down. Just walk away and come back when it is no longer flashing on and off. Mine did this for almost two hours. Once it completely 100% died, i plugged it back in and it was saved."
Edit: I wanted to add, plug once you plug it back in again, just let it do its thing and charge. I am not sure if it makes a difference, but don't even touch it until it automatically powers itself back up. You should see an alternating light on the button.
Click to expand...
Click to collapse
Thanks for this. I don't use my touchpad much and forgot about it for a few days.
kasghost said:
Thanks for this. I don't use my touchpad much and forgot about it for a few days.
Click to expand...
Click to collapse
So it worked for you?
I ordered 2x16GB Nexus 4s on the 27th. I received them on the 7th, but both have overheating issues (overheats and turns off with about 30 minutes of Temple Run gaming).
I placed RMA requests for both Nexus 4s, yet to receive them though.
Now I seem to have lost/misplaced both the Nexus 4s.
What will happen next? I understand that I will get charged for the replacement phones, but won't be refunded since I cannot mail back my current defective devices. But my question is, will the defective devices still be remotely disabled, or if I do find them at some point, can I still use them?
You called to return 2 phones because they shutdown from playing Templerun? Then you lost both phones before returning?
My guess is they will just keep the repay hold on the RMA if you don't return the phones. They charged you? Right?
I guess they will disable them if you report them stolen or lost..
Dude, no offense but returning a phone because it has issues with one game seems extreme.. Also.. How could you misplace 2 brand new phones? I do not understand at all..
Sent from my Nexus 4 using xda app-developers app
you cant possibly 'misplace' 2 brand new phones...
trying to rip off google?
Richieboy67 said:
You called to return 2 phones because they shutdown from playing Templerun? Then you lost both phones before returning?
My guess is they will just keep the repay hold on the RMA if you don't return the phones. They charged you? Right?
I guess they will disable them if you report them stolen or lost..
Dude, no offense but returning a phone because it has issues with one game seems extreme.. Also.. How could you misplace 2 brand new phones? I do not understand at all..
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Yes, that is correct. They get pretty hot, much hotter than my GS2, but that would be fine as long as it doesn't shut down and stuff. Maybe I just got a bad batch. Screen gets yellowish after a while too.
I haven't been charged yet. Maybe they'll charge me when they ship out the replacement devices?
Might sound totally silly but I put them back in their boxes after requesting them to be RMA'd. I can't find the boxes now. Must be in my house somewhere, but I've looked every place possible but I can't find them..
I'm with these guys. My N4 was barely out of my hand for the first week after I got it, how could you lose 2?!!!
Also, did the overheating problem present itself when playing other games or doing anything demanding? It sounds like the game might have just needed an update or reinstall. I don't think Google will do anything remotely to those devices unless you actually ask them to.
I'd start turning the house upside down to find them phones though, RMA requests don't last long.
AndroidFanboy7 said:
Might sound totally silly but I put them back in their boxes after requesting them to be RMA'd. I can't find the boxes now. Must be in my house somewhere, but I've looked every place possible but I can't find them..
Click to expand...
Click to collapse
Help me, I don't remember in which one of my 48 bedrooms I left my Nexus 4s in!
AndroidFanboy7 said:
Might sound totally silly but I put them back in their boxes after requesting them to be RMA'd. I can't find the boxes now. Must be in my house somewhere, but I've looked every place possible but I can't find them..
Click to expand...
Click to collapse
Doesn't sound silly so much as it sounds like you were trying to get more phones without having to wait for a normal purchase. My only real question is whether you still have them or if you sold them?
efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
Click to expand...
Click to collapse
Closed
Hello everyone,
During the last few months I've had issues where my Xperia X8 would randomly enter a repetitive reboot. After five or so reboots, the phone would stabilize and would function normally for a few days until the same thing happened again.
Lately, it started doing it more often, and especially when I was to either make a call or surf the internet for longer than a minute or two. In other words, the problem finally caught my attention as it interfered with the basic functions of a smartphone.
After restoring a six-months old back-up, removing all of the mostly unused apps, formatting the SD card, testing another SIM card and trying out the GingerDX ROM instead of FroyoPro, nothing of which did anything to solve the problem, I asked a fellow X8 user to lend me his battery for a few days as a last ditch fix which I could do on my own. Luckily, this turned out to be the culprit. Now I'm four days in without a single restart and the phone working faster than ever being all cleaned up.
A short story was made long for future reference if anyone else happened to have the same issue. I also posted in this forum instead of Accessories because this one is most active. Sorry about that
Now I'm in the need of a replacement battery, as my friend would prefer to get his battery back. No fancy stuff - a simple 1200 mAh replacement would do. Does anyone have any experience with this?
What's your opinion on these:
http://www.amazon.co.uk/GENUINE-ORIGINAL-ERICSSON-XPERIA-BATTERY/dp/B007C99ES6/ref=pd_cp_ce_0
http://www.amazon.co.uk/Mobile-Accessories-Battery-Compatible-Ericsson/dp/B005GK27KA/ref=pd_cp_ce_1
http://www.amazon.co.uk/SUPERSTORE-ERICSSON-XPERIA-COMPATIBLE-BATTERY/dp/B003NGCZVU/ref=pd_cp_ce_2
The price looks fine and all that, but we all got burned at some point buying non-official merchandise. I'm pretty sure these are neither genuine nor SE batteries, but might as well do as replacements.
Any suggestions?
xWhiskey said:
The price looks fine and all that, but we all got burned at some point buying non-official merchandise. I'm pretty sure these are neither genuine nor SE batteries, but might as well do as replacements.
Click to expand...
Click to collapse
This.
The price seems very low and i guess you can give it a try. In the worst case you will lose 5£ or so.
I guess they will work for a while but I'm on the same opinion as what you wrote above.
stamatis said:
This.
The price seems very low and i guess you can give it a try. In the worst case you will lose 5£ or so.
I guess they will work for a while but I'm on the same opinion as what you wrote above.
Click to expand...
Click to collapse
Exactly, and some of the reviews look completely rigged.
Anyway, by some stroke of luck I found what seemed to be the only shop in town that still had the EP500 model replacement battery in their storage, so no ordering via web-shop or other internet venues was necessary. I'm from Croatia, so it ended up costing 9£, which would be the exact equivalent as if I had ordered a similar model from Amazon, taking total shipping into account.
One day in, one call, ~10 SMSs and an hour of so worth of listening to music later, about 15% of the battery was spent, but keep in mind I only use 2G and the phone puts itself on airplane mode during night time.
So, I'm satisfied The only thing I can recommend is that you absolutely try your local vendors before trying anything else, as you do get warranty in most cases and you can easily return the battery if it explodes.
Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I'm within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
mohlsen8 said:
Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I"m within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
Click to expand...
Click to collapse
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
phositadc said:
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
Click to expand...
Click to collapse
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
mohlsen8 said:
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
Click to expand...
Click to collapse
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
phositadc said:
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
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I never received my RMA info from Sony so I had to go into another chat with a rep. This one was a little more interested in location information. Sounds like everything is ok still but he added the below. Got the RMA email while on the phone with him.
"
Me: Ok. Then everything is set and I just follow those instructions? I think I just received the email
Agent: Yes, that is correct sir, don't you worry, but I need to clarify that since your phone is from UK, the service center does not have a time frame to return it back from repair becuase they could be requesting parts to the original market that the phone was made for
Me: Ok. Would it be much longer than a usual time frame?
Agent: Yes, that is correct, the regular time frame would be 14 business days but in this case it will be longer than that, we cannot specify how long
"
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
mohlsen8 said:
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
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And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
Either use Twitter or carpet bomb them via email
Sent from my D5803 using XDA Free mobile app
mohlsen8 said:
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
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still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
mohlsen8 said:
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
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Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
tudork said:
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
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Nope. Figured I'd check in and update this again. It's been 43 days since I sent my phone in. About 30-35 days of looking at it as a paperweight on my desk. I spent a few weeks emailing and calling a few times a day. I was promised that a manager would call me back multiple times, but no one ever did. One day in the last week of November, I called at 9am, was promised a manager would call me back. No one did. Called at 2pm, the person on the phone set up a time for a manger to call me back - at 3. No one called. Called back at 4pm, and had someone say they were personally taking ownership of my case and convince me that they were going to do everything they could to help me, even gave me their name. Not like it helped when I emailed or called after that. I've been tweeting to Sony Support and Sony Xperia and they took my info but that was it really. Late last week a guy named Josh from Consumer Relations called me and said he was following up on a phone survey I took after one of my calls.. basically where I trashed Sony and their customer service and begged someone to call me. He told me he was having a SIM Tray overnighted to me. And he did... and actually, there were two UPS packages sent again (first time there were two of the same sent as well for some weird reason). Awesome... until I opened the packages and found Micro SIM Trays again. Even explaining this to him and how I needed Nano didn't get me anywhere. I don't have a direct number to this guy, the only number connects to a voicemail system where you leave a message, but anyway I called from the UPS parking lot and left a message and haven't heard from him yet. That was yesterday morning. I've received 4 Micro SIM Trays and have been blown off and ignored for going on 2 months soon. Now I guess I'm doing what I should've done a month ago - buy from China on Ebay.
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
mohlsen8 said:
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
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You should post your experience with Sony to their facebook pages.
Peeveli said:
You should post your experience with Sony to their facebook pages.
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Maybe, as yet another last ditch effort. They don't allow wall posts to be public, so who knows if they read them at all.
Edit: Yes, they are public. Nice. G+ is a nice public place too.
does anyone know of any sony email addresses i could use? i looked around, but they do as good a job hiding that stuff as they have for customer service for me. i sent a detailed account of my experience to [email protected] as well as posting on Sony Xperia's facebook page. i wish i had more email addresses to bombard.
Just keep it up, you will soon be able to open up a store selling micro sim trays. This is freaking unbelievable.
Sent from my D5803 using XDA Free mobile app
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
Alex2x3 said:
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
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Yeah I had the same problem - the magnector adapter on amazon pulled the charging port out of my phone after 3 weeks of use. Definitely keep your SIM Tray!
My issue is actually resolved now as of today, 45 days into this mess. The Consumer Relations guy Josh eventually called me back around 3:30pm yesterday and said he was out of the office until then, and that he was going to call the service center because it seemed like they had a part number wrong - he was looking it up while on the phone with me and they had the part listed for all of the z models. Who knows if that's real because when he called back with the tracking number for a new overnight delivery, I could see the info had been sent to Fedex at 11:49am. So who knows. Especially because yesterday morning I typed up a huge detailed account of every interaction I've had with Sony since October and posted it on Facebook, G+, their consumer relations site, and the one email I found.
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
In case you or someone else who is reading this could use it, here's all the other means of contacts I found:
[email protected]
-It doesn't look like they respond (or even check? I don't know). A lot of others saying the same thing, even though they're directed to email them at the forum site below.
http://community.sony.com/t5/Customer-Relations/bd-p/customer-relations
-This looks kind of helpful.. they at least have mods who seem to be responding and putting people in touch with people who can help them. Also great for a fun read on just how god awful their customer service really is.
Sony Xperia Customer Relations (866) 737-3366
-This dumps you into a generic voicemail. My guy's name was Josh, so I'd just say this message is for him, etc. This was how I was finally able to get this resolved.
mohlsen8 said:
Y
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
.
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God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
Alex2x3 said:
God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
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i'd probably go through official channels first. they seemed helpful enough when the problem was easy for them to tackle. not sure the people at the number would appreciate a cold call right away either. but hey, F 'em after my experience. that's why i posted it. most everyone I talked to at normal customer service was always nice. they just either lie, have too much on their plate, or both. josh at that number was nice and seemed to be pretty genuine and interested in getting my issue resolved.
i'm going to keep using the magnetic charger. i dunno, this is part of the reason i got the phone. i would've preferred qi, but this is a runner-up for me. no way am i taking off the port covers every day, they'll never last doing that. at least i don't think, never had a phone like this before.
but something to probably keep in mind is that the phone wasn't designed to be use with these third party chargers (so leave that out if sony asks, hah). the only magnetic charging things sony makes are the docks, i believe. there's no pulling and twisting with the magnets that i know i was doing before this happened. heck, i was using my phone here and there while it was charging.. moving it around like that had to put some pressure on it. i just never thought the thing would pop out like it did. i'm going to at least be more careful to not bother it while it's attached now.
good luck & god speed.
same issue
MagNector X2