Related
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
What "internals" did you mark? Most likely it's not the same phone.
Could be same phone, different motherboard.
a referb motherboard would make some sense, I just marked the internal battery tray area with some initials.
This may be a silly question, but wouldn't my device #s be different if they changed out the motherboard? everything still matches the original imei and s/n both on the physical placard and in adb...
Let me know if this is a dumb question...
but why would they replace the mobo in response to a cracked AMOLED screen?
blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
my guess is they probubly flash the whole phone back to stock for testing. Its easier to troubleshoot when you eliminate all outside variables. They prob replaced the screen, used a .img file to flash everything back to stock including the SPL, which would account for the relocked bootloader, and tested to make sure the new screen was working correctly. Am i correct in assuming that all your apps and settings were reset too?
blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.
futango said:
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.
Click to expand...
Click to collapse
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)
Amdathlonuk said:
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)
Click to expand...
Click to collapse
I sent my unlocked bootloader back and HTC gave me a replacement for free. They didn't charge me anything. They even deemed it as a "software issue".
so u can send ur phone in for the dust under the screen? Whats the turn around on that. And Id be pissed if they re locked my ****. I dont wanna do all that again. Id have to tell them not to ...lol
My dust isnt bad.. only noticeable when screen the screen is in sleep mode in a well lit place.
HTC has absolutely the best customer service I have ever dealt with...
ogdobber said:
HTC has absolutely the best customer service I have ever dealt with...
Click to expand...
Click to collapse
I agree with you
Hey me too!+++++
Iam a rough kinda guy and thought a gell case would do for protection so i took it to work and didnt even know i dented the back where the sim card is at with a sledge hammer!..bamm SOOOO I cracked the inside of the guts in the phone.. and sent it in for repairs right? I told the HTC tech that I had dust under the screen which I did and told em that the the screen crack from the inside was from constient temp change.... they charge me 130 to fix and I told them to keep the f**cking phone cuz when I had it ,it was all dusty and those bend test and all the videos of it being rugged was **** and was always swichin 3g and ****. so 2 days later I get my phone back .and looks ****in brand new.. the best part is 2 days later after I got it back theres an extra 150 in my account and its from google .130+20 cuz the tech hold fee.. sick uh?
So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.
leonnib4 said:
So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.
Click to expand...
Click to collapse
Of course it possible. We just don't have the right SPL.
I understand that currently it cannot be relocked on it has been unlocked. But I would like to know why if anyone knows?
Would it be possible in the future?
And is there anyone working on this now?
There is no real reason to want to work on figuring it out.
The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases.
So no good reason to re-lock, and thus no real reason for devs to work hard on figuring it out.
Mine can be
Obviously that doesn't help you much though. To be able to lock it again, you need to know how to set S-OFF, which is something that (as it stands) can't be done.
Just wondering but if HTC honors the warranty on a phone with unlocked bootloader, why do the 2 different guides to rooting say one will void warranty (unlocking bootloader) and one will preserve the warranty (the one-click app)?
By law HTC can refuse to support but they are supporting for some strange reason. The disclaimers are there to warn that HTC could stop supporting at any time if they see unlocked bootloaders.
I think re-locking the bootloader is quite possible... the only problem at this point is... we don't know how... it could be a software or hardware hook, but ATM, no one knows...
And I don't believe anyone is eagerly trying to find this since HTC seems to be honouring hardware warranty even with unlocked bootloaders...
It is the price of doing business
Once the boot-loader is unlocked you can do things to your phone like over-clock the cpu or run the flash at super-bright for hours. In other words, you can do things that could damage your phone that would not be HTC's fault ... therefore they shouldn't be held liable.
So instead of just locking the phone down like most of the phones out there, HTC/Google give you a choice: Stay stock or unlock with one command. If you choose to unlock they they don't have to honour their warranty because you could be doing bad things to your phone.
The fact that they give us the choice is one of the reasons I bought this phone. The fact that they are honouring the warranties even when you unlock is extra nice of them.
Long story short: Unlocking is a sign that you've been messing with your phone and that is all it is. It is irreversible by design and there is no reason to reverse it.
It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).
Rusty! said:
It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).
Click to expand...
Click to collapse
My money is on a special hardware device that HTC uses that force-flashes the entire rom on the phone. With out the special hardware, I am betting there is no way to do it.
But like others said, who cares. There is no point in putting effort in to something so irrelevant.
That's what I assumed, 'til I noticed my phone was S-OFF after being repaired.
Looks like something along those lines, just got my device back yesterday from having the power button fixed and its locked again. now that we have one click root i can now load CM6 without unlocking it again.
Clarkster said:
...The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases...
Click to expand...
Click to collapse
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader
Yeah thee only reason would be to cheat my warranty. but im glad to here that HTC has been honoring a lot of your guy's warranty's anyways.
To be honest a lot of manufactures dont fix the product, they just give you a new one anyways. so they made not even notice. right now im having a hardware issue with the trackball (i bought it on eBay :[ ) and i want to send it in but idk if i should??
mezhopking said:
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader
Click to expand...
Click to collapse
Sorry to hear, for me it never came up as a question. With you, since both are broken they probably assumed it was caused by software and wrote you off.
I would say keep trying they should be at least let you send it in, and then let you know if it truly is out of your warranty and give you a price to fix.
New phone :d
Called HTC and got some of the best customer service of my life. Told them my trackball wasnt working properly anymore and they are sending me a brand new phone with next day shipping. Never asked once about it being unlocked.
So it seems as you guys are right, as long as it isnt an issue that could be caused my unlocking and messing with you phone they will still honor your warranty.
BEST THING THO...I get to keep the battery, and i bought my phone used for 450 and now im getting a brand new phone
Just so you know OP. I unlocked my Boot loader, but my phone had hardware problems. So I called them, they said they would send out a replacement, next day I cancelled it for reasons I am not going to get into detail over. Well they replacement arrived and my card hold was realized, so I got two nexus's Think I am going to call them and still send the bad one back anyways though.
Moral HTC is has superb warranty!
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
Click to expand...
Click to collapse
just like when you root warranty is void same with all manufactures
vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
Click to expand...
Click to collapse
I'm not sure about nexus, but I assure you it is exactly the same with Samsung. I have owned many Samsung phones in the past. Unlocking your bootloader, on practically any manufacturers device will void your warranty. The HTC One Development edition ships with an unlocked bootloader, maybe try that?
Sent from my HTC One using xda app-developers app
skinsfanbdh said:
just like when you root warranty is void same with all manufactures
Click to expand...
Click to collapse
That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...
vick33 said:
That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...
Click to expand...
Click to collapse
It is true. Just because you can revert it doesn't mean it's not originally voided. If say your LED screen died and you sent it for warranty and you had no way to run triangle away due to that and they saw it, you would be getting a bill.
The only way to save your warranty on this device is s-off and that's not yet available.
If you don't like it go to the Samsung S4 which has such a locked down bootloader only one dev has achieved it and still hasn't released how he did it. So no root at all over there.
Sent from my HTC One using xda app-developers app
Your entire warranty is NOT voided due to unlocking or rooting. What DOES happen is your placed under more scrutiny and you have voided the warranty to things you can adversely affect.
For instance:
You rooted and your camera ceases to function or your LED flash dies. Your covered. I wouldn't recommend sending it in running a ROM, stock would ensure they can fix and test it.
Your rooted and your screen dies. You are covered.
Your rooted and the entire phone dies out of the blue. You would be under scrutiny regarding it and they would examine it to see if something you did caused the failure. If it is purely hardware related then you should be covered, otherwise your liable.
This same situation is what people who mod cars have had to fight against (and won). How does an exhaust modification cause a window failure? Or how does a custom head unit cause an engine failure.
There has to be a direct unarguable connection between your modification and the failure, I just had this happen with my Galaxy Nexus. It died completely and it was modified to high heaven. They knew it was unlocked but it wasn't the cause of the failure so it was fixed under warranty.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
Sent from my Nexus 10 using Tapatalk HD
altimax98 said:
.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
Click to expand...
Click to collapse
It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...
vick33 said:
It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...
Click to expand...
Click to collapse
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
Click to expand...
Click to collapse
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
Click to expand...
Click to collapse
Exactly, they also use 'may void warranty' because there is no way they could make a comprehensive list of all the possible things that could void it. May is safety net of sorts to do exactly what nullkill said
skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
Click to expand...
Click to collapse
So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...
nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
Click to expand...
Click to collapse
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
Click to expand...
Click to collapse
But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.
vick33 said:
So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...
Click to expand...
Click to collapse
obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.
skinsfanbdh said:
obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.
Click to expand...
Click to collapse
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it
skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
Click to expand...
Click to collapse
Yes you are very correct.
vick33 said:
But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.
Click to expand...
Click to collapse
You can but people do not know and assert their rights. I don't bother telling HTC my devices are unlocked or rooted I just state the problem and steps I have taken to fix it like a factory reset or whatever. HTC and every other company would love to invalidate as many warranties as possible it saves them money but you have to know what your rights are to assert them. The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.
nullkill said:
The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.
Click to expand...
Click to collapse
I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.
I think the keywords are "May void your warranty" so HTC can decide whether or not to cover you. I have had HTC devices and it's always a risk a person has to take with unlocking the bootloader. HTC using "May void your warranty" simple covers them, so it's up to them if they will cover it or not.
vick33 said:
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it
Click to expand...
Click to collapse
really? it says nothing about hardware or software it just says installation which if you have ever dealt with contracts before its vague for a reason. i thought you started this thread for help in resolving something. seems to me that you already know everything and started this thread to boost your ego. not for help and opinions from other members who have dealt with these companys numerous times before.
vick33 said:
I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.
Click to expand...
Click to collapse
I agree with you that it's crazy how these companies try and operate. On the Nexus side I am sure you can find reports of people sending in devices that were unlocked and them not honoring the warranty the thing that helped us (with samsung too) is we can remove all traces of what we did :highfive:. Which the fact we have to do that is a bit crazy. In a perfect world companies would honor consumer protection laws and they would be better enforced. I only know about this crap as I'm a cell phone addict longest I've had a device in the last 3 years is maybe 6 months I just can't help it. I'm trying to be good and stick with the ONE as HTC have always tended to be my favorite.
The reason I have faith in HTC is I sent a International HTC One X into HTC USA. First they didn't care it was a international model (try that with sammy and they will laugh at you). Second this was one of the very first One X's so it had the wifi/gps issue very very badly. It was originally a black unit but I didn't like that so I bought a white case and swapped it out. When doing that I discovered the attempted fixes to the wifi antenna. It looked like someone who was a hobbyist at best had solder little metal leads to make better contact with the antenna and it looked horrible. Well I sent that sucker in with the white case and what do you know HTC didn't say anything about the board being soldered on or the fact the case was white. I had told them the phone had been in for repair at carrier before and it helped but then the issue came back (I have no idea what happened to this phone as I was at least the 3rd person who it passed through it's now got a nice home with my friend still going perfect) and now it was acting up again. Not saying everyone will have this luck but if you are smart use your brain and know as much as possible it should help.
It seems to be happening all the time, my HTC One 32GB has a very annoying problem with focusing: it keeps refocusing at "light speed" to the point where it's just a blur in at some times! I have HTCDev unlocked my phone and installed a rom which I had hoped would solve the problem as if it were a software issue but oh no, it still does it and it makes the phone vibrate a bit when it keeps doing it.
I'm worried that with it being HTCDev unlocked and slightly chipped with a fall I made, that I wouldn't be able to get it sent back (I've heard HTCs' repair service is a bit on the crap side), is there any fix or am I screwed?
I had a video I could show you but with my 2 post standing, I can't post links D:
Look here : http://forum.xda-developers.com/showthread.php?p=41053489
So probably hardware defect. I had the same problem.
Concerning unlocked bootloader: there are many threads here about relocking using s-off.
Neuer_User said:
Look here : http://forum.xda-developers.com/showthread.php?p=41053489
So probably hardware defect. I had the same problem.
Concerning unlocked bootloader: there are many threads here about relocking using s-off.
Click to expand...
Click to collapse
I had my phone HtcDev unlocked, and doesn't that mean they'll have my phone's code on file in case I try for a replacement? I got the phone last week on Car phone warhouse, do you think they'll replace it in store if I lock it again?
harry9991 said:
I had my phone HtcDev unlocked, and doesn't that mean they'll have my phone's code on file in case I try for a replacement? I got the phone last week on Car phone warhouse, do you think they'll replace it in store if I lock it again?
Click to expand...
Click to collapse
Don't worry about it being unlocked! They never check or refuse warranty. I've never read of anyone being refused warranty service for having an unlocked bootloader. I've sent many in and never had a problem. People need to stop worrying about it.
SkizzMcNizz said:
Don't worry about it being unlocked! They never check or refuse warranty. I've never read of anyone being refused warranty service for having an unlocked bootloader. I've sent many in and never had a problem. People need to stop worrying about it.
Click to expand...
Click to collapse
That seems pretty good to me, how do you recommend going about locking it again as I've heard I need to do, and who should I return it to? HTC or CarphoneWarehouse? Many thanks!
harry9991 said:
That seems pretty good to me, how do you recommend going about locking it again as I've heard I need to do, and who should I return it to? HTC or CarphoneWarehouse? Many thanks!
Click to expand...
Click to collapse
Is it s-off? If it's only bootloader unlocked go into fastboot and type fastboot oem lock. It will say relocked tho. If you're s-off there are ways to s-on and make it show "locked" but I'm not sure the s-on works very well. If you're sending it in for repair don't bother locking it at all. There are many instances were HTC hasn't cared if it's unlocked. In fact, like I said, I've never seen anyone be denied repair services because of it being unlocked or rooted. Try calling the place where you bought it first to see if they will send you out a replacement. Then call HTC if they won't.
SkizzMcNizz said:
Is it s-off? If it's only bootloader unlocked go into fastboot and type fastboot oem lock. It will say relocked tho. If you're s-off there are ways to s-on and make it show "locked" but I'm not sure the s-on works very well. If you're sending it in for repair don't bother locking it at all. There are many instances were HTC hasn't cared if it's unlocked. In fact, like I said, I've never seen anyone be denied repair services because of it being unlocked or rooted. Try calling the place where you bought it first to see if they will send you out a replacement. Then call HTC if they won't.
Click to expand...
Click to collapse
Hello, many thanks for your reply. I think I'll try to S-OFF to get it back to untampered, locked S-ON (seems odd, but apparently it works), I'm just worried that I wouldn't get a replacement from the shop I'd bought it from due to the damage on the phone (it has a noticeable chip and scratch on the back), I only got it a week back! Do you think I'd still be eligible, if so, I could take it into town today or tomorrow and get a replacement (hopefully) as it's so close.. Otherwise I may resort to HTC. One thing I've also noticed is that the sound is no where as near to loud as some people have suggested. I'm quite young (17) and have no hearing difficulties but the phone isn't "boomy" at all, it's only slightly superior in quality and a bit in loudness to my ol' HTC Sensation. I fear I may have a faulty device but the tampering I've been doing it and the chips may turn the warranty against me..
Folks, I hate to admit it and I nearly have to cry writing this: Since a few days, my shiny HTC ONE automatically turns its volume to the maximum by itself. I clean my HTC ONE about every two days and hope that nothing happened to the volume rockers while carefully cleaning my phone with love and a small amount of santizer. How do I know that this behavior is not caused by the AOKP 4.4.2 system running on it? Well, when in bootloader, same thing happens. I just have to turn my phone slightly to the right and then the blue bar in the menu moves up all the way.
Dafuk, what happened to my awesome phone? Is it uncalibrated, are my volume rockers stuck? What to do now?
same issue here. but I found it 1 month ago. This issue happened because of app installed. Mine was happened when I installed Tango. So if you install it you should uninstall Tango and test it again.
tamimifarokh said:
same issue here. but I found it 1 month ago. This issue happened because of app installed. Mine was happened when I installed Tango. So if you install it you should uninstall Tango and test it again.
Click to expand...
Click to collapse
I don't have an app named "Tango". @tamimifarokh, did you have the same issues like I had in the bootloader, too?
No I haven't this. maybe volume button problem. check that
tamimifarokh said:
No I haven't this. maybe volume button problem. check that
Click to expand...
Click to collapse
Nice catch. What do you think I'm trying to do here? ^^
SecUpwN said:
Folks, I hate to admit it and I nearly have to cry writing this: Since a few days, my shiny HTC ONE automatically turns its volume to the maximum by itself. I clean my HTC ONE about every two days and hope that nothing happened to the volume rockers while carefully cleaning my phone with love and a small amount of santizer. How do I know that this behavior is not caused by the AOKP 4.4.2 system running on it? Well, when in bootloader, same thing happens. I just have to turn my phone slightly to the right and then the blue bar in the menu moves up all the way.
Dafuk, what happened to my awesome phone? Is it uncalibrated, are my volume rockers stuck? What to do now?
Click to expand...
Click to collapse
Send it in to HTC... had the same problem with the power button. Sometimes it got random input.. even in bootloader. I got a shiny new HTC One. Everything was back to Stock except S OFF.
LibertyMarine said:
Send it in to HTC... had the same problem with the power button. Sometimes it got random input.. even in bootloader. I got a shiny new HTC One. Everything was back to Stock except S OFF.
Click to expand...
Click to collapse
@LibertyMarine, thanks for your hint. I hate this, but it currently seems like the only solution right now.
There are two concerns that I have: First, I rooted my HTC ONE via HTC DEV. If they recognize that, I might have to pay a huge amount of money. And second, what if I get back a REPAIRED phone with a new motherboard? It'll highly likely be unrootable..
SecUpwN said:
@LibertyMarine, thanks for your hint. I hate this, but it currently seems like the only solution right now.
There are two concerns that I have: First, I rooted my HTC ONE via HTC DEV. If they recognize that, I might have to pay a huge amount of money. And second, what if I get back a REPAIRED phone with a new motherboard? It'll highly likely be unrootable..
Click to expand...
Click to collapse
they WILL recognize it! But they can't prove that you actually used the unlock_token binary file! You can follow this guide (I think, based on your thanks meter and so on, that you know how it actually works, but saying too much in that case isn't a bad thing). I did everything except the S ON part. And they replaced it the first time and the second time... right now,... I don't know if they accept it too... but if they didn't I will fight for my rights. And in the warranty statement is written that the warranty is void only if the issue is CAUSED by modification. And on HTCdev they also write this MAY void your warranty! But things that aren't written in the warranty statement, you didn't accept. You bought the phone and accepted only to the statement that was with your phone in the same box!
And a unrootable HTC One because of a new motherboard? I didn't here about that. I only know from people that got a new motherboard and that they also rooted it again succesfully.
LibertyMarine said:
And a unrootable HTC One because of a new motherboard? I didn't here about that. I only know from people that got a new motherboard and that they also rooted it again succesfully.
Click to expand...
Click to collapse
Well, not unrootable, but extremely difficult - happened to me when my friend wanted to root his repaired HTC EVO 3D.
I'll probably give this replacement a shot. How long did it take you to get back your new phone, @LibertyMarine?
SecUpwN said:
Well, not unrootable, but extremely difficult - happened to me when my friend wanted to root his repaired HTC EVO 3D.
I'll probably give this replacement a shot. How long did it take you to get back your new phone, @LibertyMarine?
Click to expand...
Click to collapse
That's annoying. I hope this won't happen to you too!
I am from Switzerland and I gave it to the shop where I bought it from(Microspot) and they sent it to an official HTC Repair Center and I gave it to them on a saturday and got it back 12 days later. They said it needs generally 2 weeks.
I hope you can do something with these informations and if they want to charge you - or even to be prepared - I have a few examples how you can convince HTC that this issue is not caused by you and that this is covered by warranty.
LibertyMarine said:
UNLOCKING THE BOOTLOADER DOESN'T VOID THE WARRANTY FOR HARDWARE SUCH AS THE POWERBUTTON!!! I think it's point 7 in the warranty statement where they wrote that the fault has to be CAUSED by this particular ---- whatever is listed below.
Click to expand...
Click to collapse
Someone had an issue with a sunk powerbutton, like me:
LibertyMarine said:
Now, send them an email and tell them that in the warranty is written:
ONLY if it's CAUSED by external action, warranty is void for ONLY the part that got influenced by this cause! And also tell them that it is ridiculous and that they can't be serious saying that a few scratches and a unlocked bootloader caused a sunk power button! Tell them that this is against every human logic! Tell them that you have the right to use this warranty because the powerbutton sunk under normal usage! And this is definitly a production problem and not your fault! Describe them that you use your phone the way it has to be used!
But remember, be friendly and try to comunicate.. otherwise they won't deal.
Click to expand...
Click to collapse
Same guy again:
LibertyMarine said:
Try to give them your perspective.. how you experienced the sunk powerbutton. I said that from time to time it sunk deeper and deeper. And because I was afraid of destroying something I even pressed it softer and so on.. But once the point was reached that this ESSENTIAL part of the HTC One was unusable, so I felt forced to send it in on warranty because this is definitly a hardware fault and not a user fault! Try to give them your perspective!
This is almost everything. Be rethoric(Ask questions so that they must answer Yes! Ask questions that already include the answer) For example, Isn't it ridiculus and totally against every logic thinking that you say a unlocked bootloader is the cause of a sunk powerbutton?
As long as they are humans, they have to say, yes... this is the only answer... otherwise they would be ridiculus.
Click to expand...
Click to collapse
They wanted to charge him(was a bad decision ):
LibertyMarine said:
holy crap, say them they HAVE to, or are they willing to see a BIG article in a popular newspaper with your problem and their answer... ask the shop assistant if he wants his name to be published etc... PROVOKE! FORCE them to repair it on warranty.. say them that a friend of yours also got the phone fixed for the same issue
Click to expand...
Click to collapse
But in the end this happend:
I will receive a refurbished htc one
Click to expand...
Click to collapse
I hope this helps you if they want to charge you. And even if they didn't what you've just read is the first step to become a good dealer!
---------- Post added at 09:47 PM ---------- Previous post was at 09:32 PM ----------
You are from germany? Then I think this here can help you:
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
LibertyMarine said:
I am from Switzerland and I gave it to the shop where I bought it from(Microspot) and they sent it to an official HTC Repair Center and I gave it to them on a saturday and got it back 12 days later. They said it needs generally 2 weeks.
Click to expand...
Click to collapse
Hey @LibertyMarine, here's the strange thing: To make sure that it really is an issue with the heardware, I downgraded my firmware and reflashed my ROM. Same thing happened. Then, the same night, I upgraded back to the firmware I had before. And while the issue still persisted (tested it again), I went asleep. The next morning, my volume rockers worked correctly again!
To everyone reading this thread, here's what I expect what happened: While carefully cleaning my phone, a very small drop of santizer might have entered the spaces where the volume rockers sit. I expect that it took a while until it vaporized. everyone should take a look at how to properly clean the HTC ONE. I hope that my volume rockers continue to work as they should, I would hate to be without my shiny new HTC ONE and receiving a REFURBISHED ONE after sending it in. Generally, I don't like refurbished stuff. Yeah, call me old-fashioned, but I prefer to know that the stuff I bought has never been touched or tampered with. For now: THANK YOU for baring with me and responding to this thread - I'll be back if volume rockers go crazy again.
SecUpwN said:
Hey @LibertyMarine, here's the strange thing: To make sure that it really is an issue with the heardware, I downgraded my firmware and reflashed my ROM. Same thing happened. Then, the same night, I upgraded back to the firmware I had before. And while the issue still persisted (tested it again), I went asleep. The next morning, my volume rockers worked correctly again!
To everyone reading this thread, here's what I expect what happened: While carefully cleaning my phone, a very small drop of santizer might have entered the spaces where the volume rockers sit. I expect that it took a while until it vaporized. everyone should take a look at how to properly clean the HTC ONE. I hope that my volume rockers continue to work as they should, I would hate to be without my shiny new HTC ONE and receiving a REFURBISHED ONE after sending it in. Generally, I don't like refurbished stuff. Yeah, call me old-fashioned, but I prefer to know that the stuff I bought has never been touched or tampered with. For now: THANK YOU for baring with me and responding to this thread - I'll be back if volume rockers go crazy again.
Click to expand...
Click to collapse
WOW! That's awesome! You are lucky. Thanks for your hind how to clean a HTC One! That will be very useful when I get back my One. I hope your phone won't get that issue again, otherwise, just PM me or quote me in this thread.
Have a nice week! :highfive: