Hi, i am recently bought a "SUPPOSED NIB HTC TOUCH PRO", but when i got the phone, it is "A BAD REFURBISHED ONE".
Opened a case already in Ebay, and the seller said will refund the money after i send back the phone & also said "don't trust me" (ridiculious, he was the one who absolutely lied, and i never did anything wrong)
I have to loose my money sending him back the phone for $40+.
And i also afraid if i send him back the phone, he could report the item was not complete or something like that (because of what he did already, i can't trust him at all), as often happened in Ebay, the buyer sending back the item, but the seller don't refund the money, like this
Here is the story
Seems like i will loose my money for "A supposed NIB HTC Touch Pro" but got "A Bad Refurbished One"
What will you do if you are facing something like this ?
Opinion please, and thanks a ton before for any opinion, i really appreciate.
Fly directly to Wakefield, MA. and give him a beat down with some bars of soap in a pillow case.
good day.
chopper the dog said:
Fly directly to Wakefield, MA. and give him a beat down with some bars of soap in a pillow case.
good day.
Click to expand...
Click to collapse
Alternatively, photo everything when it is boxed up so that he can not say things are missing, as you have proof that is was all packed securely. eBay should helped resolve this issue. They can be quite useful, sometimes.
captainstu72 said:
Alternatively, photo everything when it is boxed up so that he can not say things are missing, as you have proof that is was all packed securely. eBay should helped resolve this issue. They can be quite useful, sometimes.
Click to expand...
Click to collapse
Your opinion is good basically, i admit that, but the problem here, i have to loose more than $40 sending him back the phone with a tracking #, if i send back without a tracking #, the seller can say that he never accept the package (no prove).
And the most important thing that the seller can just report "something lie" as he did lie already in the auction.
For example, the seller can just report that the phone "Dead On Arrival" or can be anything ( i can not think right now), just really dissapointed, and feel i have just to loose my money.
You can see in the email, how can i trust again a seller like this.
He said he didn't trust me (a person who never did anything wrong), and from his email, he want me to trust him to send him back the phone.
I just feel , the person can not really be trusted anymore.
And until now, the seller don't respond anymore to my email.
There are quite a few idiots out there isn't there?
vrooomz said:
Your opinion is good basically, i admit that, but the problem here, i have to loose more than $40 sending him back the phone with a tracking #, if i send back without a tracking #, the seller can say that he never accept the package (no prove).
And the most important thing that the seller can just report "something lie" as he did lie already in the auction.
For example, the seller can just report that the phone "Dead On Arrival" or can be anything ( i can not think right now), just really dissapointed, and feel i have just to loose my money.
You can see in the email, how can i trust again a seller like this.
He said he didn't trust me (a person who never did anything wrong), and from his email, he want me to trust him to send him back the phone.
I just feel , the person can not really be trusted anymore.
And until now, the seller don't respond anymore to my email.
Click to expand...
Click to collapse
hand over the case to ebay, they will pay for shipping also and give you a label, i had this problem and i escalated it to ebay, they pay for the shipping, and i think it was sent to ebay
also say you dont trust the seller to ebay, it should, make calls and pursue them with lots of calls, it helps
Diamond_dawg said:
hand over the case to ebay, they will pay for shipping also and give you a label, i had this problem and i escalated it to ebay, they pay for the shipping, and i think it was sent to ebay
Click to expand...
Click to collapse
already opened a case in Ebay, and Ebay decision, will give a full refund without the shipping cost from me to the seller, once the item received by the seller.
But i am just afraid the seller would do "something lie" again (who knows), as he did in the auction.
Just really ridiculious to advertised "NIB PHONE" but send a phone as you see on the picuture. Too far away from NIB.
Now trying to work it out by asking the seller to give me partial refund, but the seller don't anwer my email anymore.
Hmmm very difficult, i tried already to choose the seller from his feedback, but his feedback don't represent well.
He has 100%, i have 100% feedback too.
vrooomz said:
already opened a case in Ebay, and Ebay decision, will give a full refund without the shipping cost from me to the seller, once the item received by the seller.
But i am just afraid the seller would do "something lie" again (who knows), as he did in the auction.
Just really ridiculious to advertised "NIB PHONE" but send a phone as you see on the picuture. Too far away from NIB.
Now trying to work it out by asking the seller to give me partial refund, but the seller don't anwer my email anymore.
Hmmm very difficult, i tried already to choose the seller from his feedback, but his feedback don't represent well.
He has 100%, i have 100% feedback too.
Click to expand...
Click to collapse
Phone ebay and tell them that you don't trust him to send it back, that should help push it down the course diamond_dawg said.
You shouldnt loose money on this.
if you stop shouting like a child whos sammich was took out of his hands , ebay might side by you
I thought that as soon as I botheed to look at the screenshots.
Caps Lock isn't clever. You can loose arguments purley on the use of caps lock. It makes as if you're shouting, and as that is what you are doing, I'm not too surprised the seller is a little bit skeptical. Whilst I do not agree with him selling the item as he has, I think you will have much more luck if you try and use sentence case and actually not shout.
It also takes longer to read as it is not as easy for the eyes and mind to processes...
That being said. Let us know how it goes with sorting this issue out. I'm sure eBay will listen if you act like an adult and do not use caps to them.
And you're going to risk 135$+ for $40 shipping?
captainstu72 said:
Caps Lock isn't clever. You can loose arguments purley on the use of caps lock. It makes as if you're shouting, and as that is what you are doing, I'm not too surprised the seller is a little bit skeptical. Whilst I do not agree with him selling the item as he has, I think you will have much more luck if you try and use sentence case and actually not shout.
That being said. Let us know how it goes with sorting this issue out. I'm sure eBay will listen if you act like an adult and do not use caps to them.
And you're going to risk 135$+ for $40 shipping?
Click to expand...
Click to collapse
You are abosultely correct, i was wrong by using that capslock, but at that time, i just really could not control my finger, my fault.
Just felt angry when i bought a New In Box Phone but got a phone like in the picture.
$150, it is much money and it is small money, it is just depends for who, for me, i am doing this all for a living, that's why i just angry unrealizedly.
Btw : thank you all for your input, i am still waiting for these few hours for seller to respond, if he doesn't reply, i will think again, sending him back the phone is not a good choice in my mind, i could even loose $40 shipping + $135 the phone + first shipping cost (anything i don't imagine can happen if i send him back the phone as already happened when i bought that phone)
1 last feedback for this seller at this time from another buyer "Never received item. Possible post problem? Either way, I'm disappointed. "
Making a phone call to Ebay is really a good suggestion, but the problem is my english is not good enough in speaking, so it will be difficult too for me.
This is just a hard way for me to learn that there are few out there who can sell a phone like that but stated "New In Box", i just really can't imagine if he has "a feeling" (may be this word is not correct to represent what i mean)
Anyway, i really appreciate all of your input all and one most important thing, you are all make me realize "to act wiser", thank you very much for that especially "capatinstu72" and i respect all of you here.
Even though wiser sometimes need our full patience, i mean for example if $150 for a person is not really much money, it could just "forget it" , but if $150 so worthed for someone to make a living, it is just need more effort to be patience.
It will be not so hard if something like this happened to a person who have a lot/enough money, but for someone who don't have that, they have to work hard again to make that $ back.
Related
So I tend to list my old phones on Gumtree, due to eBay's crazy fees. With eBay and Paypal, you sell a phone for £400 and give them £40 of it! Kinda crazy really.
Anyway, everytime I list an item on Gumtree (even through I state I wont ship internationally) I get e-mails people telling me they will pay me X+£100 via Paypal.
Of course I always either ignore or reply telling them I wont ship outside of the UK at which point they don't reply.
What I'm curious about is, how do they work the scam? Paypal is generally quite safe isn't it? Do they claim after two week's they haven't received the item? Does the money just never get to Paypal and they try and talk you in to sending it before it's there?
I'm half tempted to ask one of them to pay the money, me with no intention of sending the phone anywhere, just to see what happens...
http://reviews.ebay.com/PAYPAL-BUYER-SCAM-EXTREMELY-IMPORTANT-INFORMATION_W0QQugidZ10000000000114286
Basically unless you have proof that you have sent, and that they have signed for an item, PayPal will refund the money.
a specific example
So from the example, even if you have proof that the package was delivered, Paypal are likely to give the money back?
I wonder what happens if I ask the scammers to transfer direct into my bank account?
That's made me a little nervous now. I've just sold my DHD on eBay, the guy has paid with Paypal right away.
What are the safest steps for me next? I simply post it via recorded delivery and submit the tracking number to eBay somewhere?
AndyCr15 said:
That's made me a little nervous now. I've just sold my DHD on eBay, the guy has paid with Paypal right away.
What are the safest steps for me next? I simply post it via recorded delivery and submit the tracking number to eBay somewhere?
Click to expand...
Click to collapse
and on paypal too
Thinking about it, I should probably do it special delivery, because that is insured. So if he claims its damaged or something, I can go back to Royal Mail?
Now... the other thing, the guy is only 7 miles away, I'd prefer to drop it over to him. If I get him to sign a 'receipt' do you think Paypal would accept it? I guess I'm actually safer posting it now, he's paid for postage, so he could claim I made it up, where's my postage info...
AndyCr15 said:
I'm half tempted to ask one of them to pay the money, me with no intention of sending the phone anywhere, just to see what happens...
Click to expand...
Click to collapse
I replied to a spam scam once, I gave him the crime stoppers number as my mobile number. Idiot didn't notice what is was, just asked for my personal number. At that point I ignored.
AndyCr15 said:
Thinking about it, I should probably do it special delivery, because that is insured. So if he claims its damaged or something, I can go back to Royal Mail?
Click to expand...
Click to collapse
So long as you keep the receipt for postage, and make a note of the time and date, where you posted it etc, the Post Office will refund up to £30 (I think that's the amount anyway) for missing items, after they have investigated. Anything more expensive, and I would suggest you send it with insurance anyway.
Are you guys serious??????
just search "gumtree scams paypal moneysavingexpert" on google (sorry can't post links)
That's why I stopped using gumtree overall. It is nothing but a scam den! Now I use other safer sites like movethat.com or bonsoni.com
Not if you're careful. I've not been scammed once using Gumtree and I've made more money from each sale as I'm not giving eBay and Paypal 12% of my sale. You could say that in itself is the biggest scam...
I do still use eBay, cause we don't really have any other auction alternatives do we?
Yes if you are smart then you should be ok (although my smart cousin lost his deposit money for a flat) . But the problem is Internet is available to everyone, even to the granny who never used a comp before.
usually these kind of naive people are becoming a victim. Just search gumtree fraud or gumtree scam on google news search thousands on result come up! Apparently police stopped taking this crime reports as they are too many of them.
You are not giving that 12% to ebay and paypal but do remember that actually you are doing them a favour by using gumtree, which is own by ebay and paypal.
That's what happened when capitalism reach at its pick and consumers don't have much choice.
Once again I prefer to use other smaller and safer sites then any of the above named site.
AndyCr15 said:
I do still use eBay, cause we don't really have any other auction alternatives do we?
Click to expand...
Click to collapse
eBid.net is an alternative to Ebay.
The alternative I used for Gumtree.com is OzAdz.com. I love their Personals section lol.
Mercedes325 said:
eBid.net is an alternative to Ebay.
Click to expand...
Click to collapse
I don't think it's a viable alternative though. For example, there's 1 Nexus S for sale on eBid. If I'm looking for a phone, why would I go to eBid. If I'm selling, why would I start an auction on eBid, next to no-one see's it and my item sells at a crazy low price
AndyCr15 said:
I don't think it's a viable alternative though. For example, there's 1 Nexus S for sale on eBid. If I'm looking for a phone, why would I go to eBid. If I'm selling, why would I start an auction on eBid, next to no-one see's it and my item sells at a crazy low price
Click to expand...
Click to collapse
One reason to use smaller websites like ebid is because less people will bid, so you may pick up a bargain.
Mercedes325 said:
One reason to use smaller websites like ebid is because less people will bid, so you may pick up a bargain.
Click to expand...
Click to collapse
That's exactly what I'm saying, thanks. Very bad for sellers, not a viable option.
The title says it all Maybe the seller wasn't aware that it was a fake, he had all good feedback on eBay. Either way, I have contacted him and if he doesn't give me my money back, I will be starting a dispute with PayPal! Such a huge amount of hassle! Didn't even know fake HD2's existed...
Bummer. My experience with Paypal is that they always take side of the buyer, so good chance you will get your money back
Well thaaaaaaats good to know. I have no doubt in my mind I will get my money back. The screen is resistive and everything :'( I'm so upset hahaha
That is terrible. I'm very sorry to hear this. Do everything within your power to get even, contest the purchase, notify everybody, go the police, call in the national guard, send out smoke signals to your posse...
Man I hope that you get your money back
lol man , but the price didn't match with the hd2 new price
I know, she said she got it for her birthday and didn't like it so I assumed that is why there was no reserve etc. I'm not stupid or anything lol, that is just how much they were selling for. Anyway I've purchased another one now that is used but actually genuine for £70 less! Asked the seller to send via special delivery so will be arriving tomorrow I've contacted the seller and told her if she doesn't reply within 24 hours I will just open a dispute.
I doubt aaaaaanyone cares, but a nice little success story on my behalf. After the seller refusing to refund at first, I just kept on pushing and saying I would open a dispute and she has refunded me all £207.75. Woo!
I once bought an ipod touch 2nd Gen... got a 1st gen... contacted the seller who said, "oops, oh well, resell it yourself" so I contacted paypal. I had a refund within the hour once paypal contacted the seller.
What an arsehole! I've had an email from PayPal saying she sent the refund, just waiting for it now! Hopefully won't take too long So happy she co-operated!
PayPal is really great with eBay stuff. They don't take any crap from sellers and protect the buyer.
You need to get your money back
rg400smarttowel said:
You need to get your money back
Click to expand...
Click to collapse
I have lol, just waiting for it to come through now, but apparently it can take up to thirty days to receive a paypal refund!?
Got a small problem.
I sold an ASUS Eee Pad Transformer to a guy on eBay around a month ago (January 13th, to be exact). I said the condition was not amazing, it had a few knocks, scratches, knicks etc. However, this guy bought it for £200.
I have just had an eBay message from the same guy who bought the TF. He says the build quality isn't very good and there's a dead pixel on the screen. I did not notice these when I had the tablet. Furthermore, the Transformer's build quality is known to be not so good.
Where do I stand on this? Am I in the right by saying that I won't take it back, because I said 'no returns accepted' on the listing? Or do I have a legal obligation to take this back and refund him the money (obviously I'd prefer the former).
Thanks,
Phil
i would make sure its the same tablet (hes not sending you a different one back) since you said you didnt notice the dead pixel
Have him take a picture of the dead pixel.
And ask him to describe his qualms about the build quality. Hopefully he'll go into depth about creaking and such, things that are a fault of the manufacturer's and definitely not yours.
So long as there is no dead pixel and he isn't complaining about you improperly describing the tablet, I would not refund it.
redbullcat said:
Got a small problem.
I sold an ASUS Eee Pad Transformer to a guy on eBay around a month ago (January 13th, to be exact). I said the condition was not amazing, it had a few knocks, scratches, knicks etc. However, this guy bought it for £200.
I have just had an eBay message from the same guy who bought the TF. He says the build quality isn't very good and there's a dead pixel on the screen. I did not notice these when I had the tablet. Furthermore, the Transformer's build quality is known to be not so good.
Where do I stand on this? Am I in the right by saying that I won't take it back, because I said 'no returns accepted' on the listing? Or do I have a legal obligation to take this back and refund him the money (obviously I'd prefer the former).
Thanks,
Phil
Click to expand...
Click to collapse
I would leave it unless he files a claim with paypal. Then just show pictures of it and fight it. It may take a while but it's worth it. That said if he offers to send it back accept the return and sell it again, it will save you the hassle in the long wrong
You shouldn't be obligated to accept returns since it was explicitly stated that you don't accept them.
saintsmmx said:
You shouldn't be obligated to accept returns since it was explicitly stated that you don't accept them.
Click to expand...
Click to collapse
That's true unless the user disputes with paypal. If he does so and wins the seller HAS to refund the user.
You have no legal obligation to accept that item back unless you deliberately misrepresented the condition of the item prior to its sale.
If you have pics etc(you would have had them on the eBay listing?) and made clear the condition of the tablet then the customer has no recourse to you.
I'd reply to the customer and advise a dead pixel may be something they can take up with the manufacturer if it's still under warranty, if not, tough luck and sorry but it's nothing to do with you.
-psb
"No returns" policy that sellers use on eBay is meaningless. eBay does not allow it and will side with the buyer 90% of the time. Unfortunately for OP he does not have much recourse if buyer files a SNAD claim with eBay. The only defensive argument he has is to state that the item has been in buyer's possession for some time now and that it was sold as used.
I'd refund the guy 20 quids and call the day. No need to complicate it any further.
greenstuffs said:
I'd refund the guy 20 quids and call the day. No need to complicate it any further.
Click to expand...
Click to collapse
If he accepts it, its the best you can expect.
I had the same with a tg01 on ebay, buyer claimed screen scratched even though it wasnt and was told to return the item to me by paypal who froze the money and then refunded him despite me showing photos to the contrary. Lucky for me mine came back unharmed, the buyer obviously didnt like it and used an excuse to get a easy refund. Paypal ignored my proof and my call for proof from the buyer.
In most cases within a 7/14 day period whatever Paypal have as a grace period, they will side with the buyer as long as the buyer does as instructed Im sorry to say.
OK, thanks guys!
I told him to send it back to ASUS. He said he isn't blaming me and he likes the tablet, so it looks like he doesn't want a refund, which is good.
I'll update this thread when/if I get another message from him
EDIT: I'll thank the people I didn't manage to thank tomorrow, ran out of thanks for today
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
So you refunded him and PayPal did too? I assume you refunded him through PayPal so they should have noticed that and not let him double dip. You should be able to appeal that part at least.
No. I issued the refund first, Paypal reviewed it, and then they officially refunded him.
Nothing you can do. Get police involved and file in small claim court of his city. I hate how dumb those swappa morrons staff members act in such situations. They never tell anything to the buyer even when it is obvious he is scamming you. Once I shipped a phone to a swappa buyer, package was weighted and I had receipt and anything and that dumb**** claims that I shipped him empty package. I uploaded pictures of receipts with tracking and anything but they wouldn't care. That's why best place to buy is online and best place to sell is cash on craigslist.
Sent from my SM-G920T
jim380 said:
. . .
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
Click to expand...
Click to collapse
The 'lyer - buyer' has to pay in advance.
It would be logical that the same procedure is used when he sends the phone back. So no refund before you got the phone back.
When this is a procedure of PayPal or Swappa, you may try to claim the money there.
Sorry for you. But $500,- sending to an unknown is not wise.
My idea was 'don't buy a used phone'.
I changed it to ' don't buy nor sell a used phone'.
I wish you luck with the claim (PayPal/Swappa).
ambervals6 said:
Nothing you can do. Get police involved and file in small claim court of his city. I hate how dumb those swappa morrons staff members act in such situations. They never tell anything to the buyer even when it is obvious he is scamming you. Once I shipped a phone to a swappa buyer, package was weighted and I had receipt and anything and that dumb**** claims that I shipped him empty package. I uploaded pictures of receipts with tracking and anything but they wouldn't care. That's why best place to buy is online and best place to sell is cash on craigslist.
Sent from my SM-G920T
Click to expand...
Click to collapse
Totally agree. Plus, you can't rate buyers on Swappa. How is that even fair?
I second getting the police involved.
jim380 said:
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
Click to expand...
Click to collapse
Darn bro i been there. I went thru that with a customer at Amazon and he basically did the same thing. He got the phone and lied saying it came broken. Asked him to send back before he got refund and he sent back empty box with a can of soda. After 2 1/2 months i won my money. But took a lot of headache and lots of sending proof on my end. But the guy lied so much he didn't remember all what he said. I took so many screenshots of his lies and sent it to Amazon. They determined he was a liar and granted my money. He also was badmouthing me in my seller review saying i was a fraud. When i got my money i immediately closed the account. The guy was still trying to scam the money back lol
Sent from my LGLK430 using XDA Free mobile app
ambervals6 said:
Nothing you can do. Get police involved and file in small claim court of his city. . .
Click to expand...
Click to collapse
Imagine you are the police involved.
This is a story of YES to NO.
There is no proof. Maybe the 'lyer-buyer' has a paper showing that he sends the phone back.
NLBeev said:
Imagine you are the police involved.
This is a story of YES to NO.
There is no proof. Maybe the 'lyer-buyer' has a paper showing that he sends the phone back.
Click to expand...
Click to collapse
He took pictures of the inside of the box at the post office I am also sure that the clerk was there to see as well when the package was opened. There is evidence and multiple witnesses.
jim380 said:
Totally agree. Plus, you can't rate buyers on Swappa. How is that even fair?
Click to expand...
Click to collapse
Screw rating. There is double standard. Ebay is better. I personally do not sell to people with less than 25 feedbacks and it has to be 100% positive. + once I get his name and address I google him and find out who he is. If under 24 and find him suspicious I do not ship. Or I ship with cerberus installed on the device so that I can locate it all the time + on top of that I secure pin the lockscreen and ask him to first confirm via email that everything on the outside looks good then give him the lockscreen pin so he can access the phone. I believe your buyer sold it for cheap on craiglist and kept the money for himself. Only some crackhead without a real job would commit fraud and risk 2 years jail for 500$. You should had gathered evidence once you opened it at the post office. Should have called the police right there, make them file report and have your girlfriend and post office worker witness what they saw. With that you would go to court and file against your buyer. Right now you got no evidence. Just a gf whose testimony is considered biased because she is your gf.
FBI is your only chance to kick his ass. They got their internet scam division and since your buyer did this, I am sure is not his first time. So may be fbi already got an open investigation for him or you never know where it leads. Worth filing a complaint. Also notify the buyer what you did and wish him all the best once fbi gets to him. See how well he can handle that.
Here is the link http://www.ic3.gov/default.aspx
One last thing, gather evidence from google official website how much nexus 6 weights and print it to support your claim that the super light package you got is nowhere near what the nexus weight. There you got scientific proof that package was empty.
Sent from my SM-G920T
graydiggy said:
He took pictures of the inside of the box at the post office I am also sure that the clerk was there to see as well when the package was opened. There is evidence and multiple witnesses.
Click to expand...
Click to collapse
Read the whole story and I think he is scammed.
But give him no false hope. The police can do nothing.
He first have to claim PayPal/Swappa and when he has a message(proof) saying that PayPal/Swappa does not pay him back, just then he can tell that the phone is stolen.
Than the evidence of the empty box.
The box shouldn't been opened nor accepted.
Because it was obvious that there was nothing in it.
you have the box that has imei report it stolen they might give in and send it back then even if they don't at least you get to spite them kinda because they get no more cell service
That's also a good idea. Flag the ESN.
Dumb question but how do I report an IMEI stolen?
Your carrier and the police. They also have a website linked with checkesnfree that you can report the phone on. Most pawn shops and resellers use them to check if a phone is blacklisted.
jim380 said:
Dumb question but how do I report an IMEI stolen?
Click to expand...
Click to collapse
First, I want to thank you for taking the time to start this thread. You've helped me, and I suspect others by sharing your unfortunate story.
After reading your OP, I suspect that I would have done exactly the same things as you. With exactly the same result.
My "take away" from your unfortunate situation is this: If ever I find myself in the situation where I have to (or decide to) refund someone's money, I will wait until I've received the device back and inspected it, before issuing the refund. I know this won't help you, but for the rest of us, it appears it's the only way to avoid your dead end.
jim380 said:
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
Click to expand...
Click to collapse
Jim,
I am not being insensitive here, but posting this here is not going to help. You could have written to Swappa with your grievance and I am sure they will try and sort this out for you.
I will ask you to email Swappa with the details and see how it is best resolved.
Thanks
PG101
RC-RT Liaison
I would like to explain about a situation that I had to go through with OnePlus customer service.
I got my new OnePlus 7 Pro around 3pm today. I excitedly opened the box and turned the phone on. I looked it over and saw something on the back. "What is that?" I thought. Inspecting it closer, I saw a ripple in the plastic foil that adheres to the glass back and gives the shimmery look. It wasn't a huge deal, but still a flaw, and I should have a flawless phone after shelling out 750 dollars.
Ok, I'll contact support.
I called them and spoke with someone that I suspect was in China. She stated that she was sorry for the inconvenience, but I could submit an RMA. Since it was within the 15 days, I should get an email soon with the shipping label and info. The whole process could take a couple of weeks though....sucks but ok, I should get the flawless device I paid for.
About 2 hours later I got an email from Acer whom I guess handles OnePlus's returns. There was not a shipping label. I figured I would contact chat support, surely they just forgot to attach the label.
Well over 45 mins later, they finally decipher what I'm asking for and tell me that OnePlus isn't going to pay for shipping back to them. What? Surely a mistake, right? They delivered a flawed product.
I decided to call. I either got the same exact lady that I had earlier when I called, or they all use the same name, I dont know. Anyways, I explained the situation, and again she assured me that I would not have to pay shipping back to them. She asked me to wait on hold and she would see what the deal is. Welp, 20 mins later she comes back on and says "we are sorry sir but because there is nothing wrong with the OTG cable, you will have to pay for shipping back to us." Ok what the heck, this is about a phone lady, I again gave her my info and she apologized and asked me to wait on hold. Another 15 mins later and she came back on and said, and I quote "I am so sorry sir, but Acer will not pay for shipping back to their service center." I'm like what, I'm talking to OnePlus, this is a OnePlus phone, I want them to pay for shipping back since they delivered a flawed product. "I'm sorry sir, Acer is who handles the returns and they will not pay."
So I asked her to change my RMA to a return instead of exchange. I'll be footing the bill to send the phone back and will never consider another OnePlus product again.
I'm posting this for those on the fence. Just know that if you ever have problems their customer service is a joke. Thank God I was within the 15 day window. The main reason I asked for them to change to a return instead of exchange was the whole time I was thinking....I'm within the window of return and this is how they treat me? What if the ffc goes out? The screen? I dont want to go through it again. Hope this info helps out others. Im sorry I don't get to be a part of this community. I could tell it was going to be a good one. Take care.
JLine05 said:
I would like to explain about a situation that I had to go through with OnePlus customer service.
I got my new OnePlus 7 Pro around 3pm today. I excitedly opened the box and turned the phone on. I looked it over and saw something on the back. "What is that?" I thought. Inspecting it closer, I saw a ripple in the plastic foil that adheres to the glass back and gives the shimmery look. It wasn't a huge deal, but still a flaw, and I should have a flawless phone after shelling out 750 dollars.
Ok, I'll contact support.
I called them and spoke with someone that I suspect was in China. She stated that she was sorry for the inconvenience, but I could submit an RMA. Since it was within the 15 days, I should get an email soon with the shipping label and info. The whole process could take a couple of weeks though....sucks but ok, I should get the flawless device I paid for.
About 2 hours later I got an email from Acer whom I guess handles OnePlus's returns. There was not a shipping label. I figured I would contact chat support, surely they just forgot to attach the label.
Well over 45 mins later, they finally decipher what I'm asking for and tell me that OnePlus isn't going to pay for shipping back to them. What? Surely a mistake, right? They delivered a flawed product.
I decided to call. I either got the same exact lady that I had earlier when I called, or they all use the same name, I dont know. Anyways, I explained the situation, and again she assured me that I would not have to pay shipping back to them. She asked me to wait on hold and she would see what the deal is. Welp, 20 mins later she comes back on and says "we are sorry sir but because there is nothing wrong with the OTG cable, you will have to pay for shipping back to us." Ok what the heck, this is about a phone lady, I again gave her my info and she apologized and asked me to wait on hold. Another 15 mins later and she came back on and said, and I quote "I am so sorry sir, but Acer will not pay for shipping back to their service center." I'm like what, I'm talking to OnePlus, this is a OnePlus phone, I want them to pay for shipping back since they delivered a flawed product. "I'm sorry sir, Acer is who handles the returns and they will not pay."
So I asked her to change my RMA to a return instead of exchange. I'll be footing the bill to send the phone back and will never consider another OnePlus product again.
I'm posting this for those on the fence. Just know that if you ever have problems their customer service is a joke. Thank God I was within the 15 day window. The main reason I asked for them to change to a return instead of exchange was the whole time I was thinking....I'm within the window of return and this is how they treat me? What if the ffc goes out? The screen? I dont want to go through it again. Hope this info helps out others. Im sorry I don't get to be a part of this community. I could tell it was going to be a good one. Take care.
Click to expand...
Click to collapse
Do you have any pics? I would also be ticked off.
I would be upset too, but Apple and Samsung are going to have the same customer service too.
OnePlus stopped paying for return shipping couple of years ago.. if you have paid with PayPal, going can claim the return shipping with PayPal...
insomnia77 said:
Do you have any pics? I would also be ticked off.
Click to expand...
Click to collapse
Now that I've cooled off, I'm weighing keeping it. On one hand I'm scared of dealing with support if anything mechanically malfunctions with the phone. On the other hand, I've been using Samsung for 8 years straight, and I miss having root and flashing roms.
I'm going to leave the first post the same though, because I think the frustration is warranted and others may be interested to know what it's like dealing with them.
I attached a picture of the defect, its incredibly minor....I wasn't sure that I was even going to contact them in the first place. But I kept saying man, you paid 750 for a new phone it should be without flaws...
I don't know, I'll see how I feel tomorrow.
Bradl79 said:
I would be upset too, but Apple and Samsung are going to have the same customer service too.
Click to expand...
Click to collapse
Apple has stores you could take the phone and swap it, but I've never dealt with them.
I've dealt with Samsung for their appliances a few times and never had anything this bad. It's hard to even convey in writing how frustrating those several hours dealing with them were. That last call with the lady who mentioned the otg cable was maddening. That 45 minutes was seriously a total waste of time.
JLine05 said:
I would like to explain about a situation that I had to go through with OnePlus customer service.
I got my new OnePlus 7 Pro around 3pm today. I excitedly opened the box and turned the phone on. I looked it over and saw something on the back. "What is that?" I thought. Inspecting it closer, I saw a ripple in the plastic foil that adheres to the glass back and gives the shimmery look. It wasn't a huge deal, but still a flaw, and I should have a flawless phone after shelling out 750 dollars.
Ok, I'll contact support.
I called them and spoke with someone that I suspect was in China. She stated that she was sorry for the inconvenience, but I could submit an RMA. Since it was within the 15 days, I should get an email soon with the shipping label and info. The whole process could take a couple of weeks though....sucks but ok, I should get the flawless device I paid for.
About 2 hours later I got an email from Acer whom I guess handles OnePlus's returns. There was not a shipping label. I figured I would contact chat support, surely they just forgot to attach the label.
Well over 45 mins later, they finally decipher what I'm asking for and tell me that OnePlus isn't going to pay for shipping back to them. What? Surely a mistake, right? They delivered a flawed product.
I decided to call. I either got the same exact lady that I had earlier when I called, or they all use the same name, I dont know. Anyways, I explained the situation, and again she assured me that I would not have to pay shipping back to them. She asked me to wait on hold and she would see what the deal is. Welp, 20 mins later she comes back on and says "we are sorry sir but because there is nothing wrong with the OTG cable, you will have to pay for shipping back to us." Ok what the heck, this is about a phone lady, I again gave her my info and she apologized and asked me to wait on hold. Another 15 mins later and she came back on and said, and I quote "I am so sorry sir, but Acer will not pay for shipping back to their service center." I'm like what, I'm talking to OnePlus, this is a OnePlus phone, I want them to pay for shipping back since they delivered a flawed product. "I'm sorry sir, Acer is who handles the returns and they will not pay."
So I asked her to change my RMA to a return instead of exchange. I'll be footing the bill to send the phone back and will never consider another OnePlus product again.
I'm posting this for those on the fence. Just know that if you ever have problems their customer service is a joke. Thank God I was within the 15 day window. The main reason I asked for them to change to a return instead of exchange was the whole time I was thinking....I'm within the window of return and this is how they treat me? What if the ffc goes out? The screen? I dont want to go through it again. Hope this info helps out others. Im sorry I don't get to be a part of this community. I could tell it was going to be a good one. Take care.
Click to expand...
Click to collapse
JLine05 said:
Now that I've cooled off, I'm weighing keeping it. On one hand I'm scared of dealing with support if anything mechanically malfunctions with the phone. On the other hand, I've been using Samsung for 8 years straight, and I miss having root and flashing roms.
I'm going to leave the first post the same though, because I think the frustration is warranted and others may be interested to know what it's like dealing with them.
I attached a picture of the defect, its incredibly minor....I wasn't sure that I was even going to contact them in the first place. But I kept saying man, you paid 750 for a new phone it should be without flaws...
I don't know, I'll see how I feel tomorrow.
Click to expand...
Click to collapse
I cant believe they dont pay return shipping for something that is clearly a defect. I've returned things to Samsung and given a return label hassle free.
Why did you phone, you should have used the site :
https://www.oneplus.com/uk/support/contact?from=foot
I'm pretty sure the chat agents are in OnePlus and would be much more accommodating.
The most recommended RMA process is to raise a support ticket, then make a post on the OnePlus forum and mention one of the mods who can have someone look at it for you, if it's especially egregious like this issue is then you should get a satisfactory outcome using that method.
Also the reason why buying it from a store is usually better, you can then just take it straight back to that store. Online sales are always inherently more difficult for support.
Hey, man. sorry about your experience. I'm the same way with regards to wanting a flawless device. If there isn't a restocking fee, i would just say to return and buy another one (if theyre unwilling to RMA). It's lame to have to pay return shipping, but this way you can at least save your "RMA karma" for if you really need it. Either way, if you're not happy with it, don't just settle...no pun intended lol
JLine05 said:
Now that I've cooled off, I'm weighing keeping it. On one hand I'm scared of dealing with support if anything mechanically malfunctions with the phone. On the other hand, I've been using Samsung for 8 years straight, and I miss having root and flashing roms.
I'm going to leave the first post the same though, because I think the frustration is warranted and others may be interested to know what it's like dealing with them.
I attached a picture of the defect, its incredibly minor....I wasn't sure that I was even going to contact them in the first place. But I kept saying man, you paid 750 for a new phone it should be without flaws...
I don't know, I'll see how I feel tomorrow.
Click to expand...
Click to collapse
djsubterrain said:
Why did you phone, you should have used the site :
https://www.oneplus.com/uk/support/contact?from=foot
I'm pretty sure the chat agents are in OnePlus and would be much more accommodating.
The most recommended RMA process is to raise a support ticket, then make a post on the OnePlus forum and mention one of the mods who can have someone look at it for you, if it's especially egregious like this issue is then you should get a satisfactory outcome using that method.
Also the reason why buying it from a store is usually better, you can then just take it straight back to that store. Online sales are always inherently more difficult for support.
Click to expand...
Click to collapse
Using that link in USA redirects you to the site I used. Also, the reps I spoke with were OnePlus reps (though not very good ones).
And we cannot purchase from a store here unless we are Tmobile customers. Tmobile requires you to sign up for service if you buy the phone from them.
As far as the method you mentioned about visiting the forums, you may have a point there, but how is that to be known by a new customer? I think it's a good contribution for other users that may be looking this topic up later, so I appreciate it!
I am located in Germany so my experience would probably differ and I don't know what other options and resellers there are in the US.
However, I have ordered my phone to Amazon and there the shipping date is may 31st from the beginning. I know I will have to wait longer, but I just love their service. 30 day return period and I only have to deal with them once there is something wrong with the device. I have been reading horrible stories about oneplus customer support and your case would upset me as well. I honestly wouldn't keep it after spending that much money and send it back. (I will would still get a new one). Being forced to pay anything extra is outrages though.
Luckily, I never had to do any rma with my older oneplus phones yet and I am getting a new one every year. Still, I will stick with Amazon, just in case.
JLine05 said:
Using that link in USA redirects you to the site I used. Also, the reps I spoke with were OnePlus reps (though not very good ones).
And we cannot purchase from a store here unless we are Tmobile customers. Tmobile requires you to sign up for service if you buy the phone from them.
As far as the method you mentioned about visiting the forums, you may have a point there, but how is that to be known by a new customer? I think it's a good contribution for other users that may be looking this topic up later, so I appreciate it!
Click to expand...
Click to collapse
No problem, hope you get a satisfactory outcome and sorry your first experience with OnePlus has been soured like this.
Thanks everyone. I've decided that I am going to send it back. I may buy another one, I haven't quite decided that yet. I wish Amazon US had it
Bradl79 said:
I would be upset too, but Apple and Samsung are going to have the same customer service too.
Click to expand...
Click to collapse
I had a great experience with Samsung with my wife's phone. Phone was still under warranty and they took care of it right away. They paid shipping both ways and got the new phone in less than 8 days. I have not had any experience with OnePLus customer service but I am not surprised with the experience OP had. I have OP6 and thankfully it runs flawless. When I purchased OP6, it was at least $200 cheaper than comparable flagship phones from well-known manufacturers. In order to sell quality phones at a razor thin margins, usually they cut corners with customer service/after-sales service. I hope OP gets the refund in a timely fashion.
I was being sarcastic, With customer service it's all one of the same though, one person can have a great experience and others not so much like this poor fellow, I used to work for att customer relations and heard horror stories similar to this and some worse, also heard great things for both Samsung, crApple, LG and some not so good. It is really in all who u get, if ur not happy just hang up and move on, BC it could be that person's manager or team lead who does not want to do anything for anyone, there were some like me who would try to help as much as possible, again it comes down to the manager, team leader, call center manager or above. I hope u can get it resolved to ur satisfaction. Just RMA it
I'm in the UK, had to send back a OnePlus 5. Free shipping, got it back within 4 days. Think it went to the Czech Republic. Was about a year ago.
Sound awful your experience though