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To all the AT&T Tilt owners out there....has anyone had any issues with the chrome plating on the front buttons? specifically, has it worn off on any of the buttons? part of the chrome around the IE button has flaked off a bit. This is my second tilt, and the first one did the same thing. The chrome on the email button flaked off. Has anyone else run into this?
I called AT&T yesterday about it...they directed me to HTC. The guy at HTC told me that it would be considered phone damage, and will take $150 to $350 to replace the button. That's insane!
time to bust out the testers paint and the sequins.
Bearing in mind the Tytn II does not have those particular buttons chromed, it sounds like a manufacturing defect, as the chromed buttons on the 2 Tytn IIs that I have had have been fine - presuming that HTC apply the chrome to those buttons for AT&T, it may be that the process used is slightly different? Or the plastic is not prepped in the same way - either way, it sounds like a warranty issue, but you may need more evidence from other tilt users.
Wear and tear baby, they expect that the cosmetics may rub off from using it. Doesn't take away from the usefullness of the phone. YOU rubbed it off by using your fingers on it too much, it didn't just rub off on it's own.
Just stating what they might tell you, I've had to drop that line before on people. Not that I agree with it.
The 'Messaging' button is chipped off from the face of my Tilt. The others buttons, which I use a LOT more, are fine though.
pocket use ...
The IE button and the Messaging button have done this on my phone. I don't use those buttons so it has rubbed off from being carried around in my pocket. I carried the phone in a case for more than half the time I've owned it (since released in early October), so it must be pretty sensitive stuff. Doesn't keep the phone from working, just looks a little weird at night when I see a little square now light up where the Messaging button used to be.
What I recently noticed was the whole set of buttons on the face of the phone is sliding around inside the recessed area. Doesn't keep the buttons from working, but it didn't use to do this. I took it by the ATT store and had me call their phone replacement number. I explained to them the situation and they sent me out another phone. The thing is, this one does the same thing, just not so easily ... meaning that the button set still slides around, but just a little. If I'd known this, I'm not sure I would have bothered exchanging, especially since this one doesn't even have the new ROM, which obviously makes me think this is a refurbished unit. But there's no marks so I guess I'll see how it runs.
kahibbi said:
I took it by the ATT store and had me call their phone replacement number. I explained to them the situation and they sent me out another phone. The thing is, this one does the same thing, just not so easily ... meaning that the button set still slides around, but just a little.
Click to expand...
Click to collapse
My buttons just began doing this as well. As far as exchanging my device, since it is working fine otherwise, I'm going to wait until September (month 11 of 12) to exchange mine. If I time it as good as I did with my 8125, I'll never be out of warranty since each unit they send you comes with a 60 day warranty against defects.
I thought i was the only one...i own HTC TYTN2
Chrome came off from the center joint of the "OK" "WIN" Keys... i mean the part under the DPAD. and ofcourse no one presses or rubs at that place.. since usually wear and tear is not covered in warranty..
i ordered this
http://cnn.cn/shop/tytn-iitilt-outer-keypad-p-2057.html
Button Icons are a bit different from the original one. but i am keeping it .. in case if more chrome comes out .... right now its pretty bearable...hope it stays like this
same here....all i have outlines on my internet explorer and messages buttons...the chrome plating seems to flake off so easily
no complaints here whatsoever. its still alive (except for minor scratches from the stylus on screen) and no flaking or anything. everything is still in tact
oh.. hello everyone, btw.
Mail button is flaking for me.
I've heard about this happening as early as November 2007 and I thought it would never happen to me. Guess it just took some time.
It's not really that ugly, so I'm not bothering to try to replace it. I'd be upset if outside the icons started to chip off though.
The silver line arround the earpiece has gone white for me, maybe sweat has corroded it? Also my phone panel has slowly started squeaking/creaking a bit on the sides of the front panel
I've had my Tilt since its release (October 5th) and not a single cosmetic issue.
bshakil said:
http://cnn.cn/shop/tytn-iitilt-outer-keypad-p-2057.html
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Click to collapse
Wow. I really like that. Chrome to me is rarely done right. It should be an accent, and not in places where it will wear easily.
My package from CNN just arrived today, I'll post pics of my TyTN II conversion in a few hours
NotATreoFan said:
My buttons just began doing this as well. As far as exchanging my device, since it is working fine otherwise, I'm going to wait until September (month 11 of 12) to exchange mine. If I time it as good as I did with my 8125, I'll never be out of warranty since each unit they send you comes with a 60 day warranty against defects.
Click to expand...
Click to collapse
Hi:
Are you sure this is correct? Believe me, I hope you are right, but for some reason with each replacement I have gotten they keep telling me the original warranty date still applies. Lol, I hope that made sense
cincy1020 said:
Hi:
Are you sure this is correct? Believe me, I hope you are right, but for some reason with each replacement I have gotten they keep telling me the original warranty date still applies. Lol, I hope that made sense
Click to expand...
Click to collapse
What they told you is true, soft of. Whenever AT&T replaces you phone under warranty, the new device has either a 60 day warranty, or the balance of your original warranty, whichever is longer.
Say your phone is 1 week away from being out of warranty, and it suddenly fails... When AT&T replaces it for you, they give you a 60 day warranty on the refurb unit in case there is an issue with it. This is not something they will go out of their way to tell you, but it allowed me to keep getting a fresh 8125 every 45 days until the Tilt came out.
It also came in handy whenever the replacement 8125 was one of those pesky G4 models that couldn't be CID unlocked...
NotATreoFan said:
What they told you is true, soft of. Whenever AT&T replaces you phone under warranty, the new device has either a 60 day warranty, or the balance of your original warranty, whichever is longer.
Say your phone is 1 week away from being out of warranty, and it suddenly fails... When AT&T replaces it for you, they give you a 60 day warranty on the refurb unit in case there is an issue with it. This is not something they will go out of their way to tell you, but it allowed me to keep getting a fresh 8125 every 45 days until the Tilt came out.
It also came in handy whenever the replacement 8125 was one of those pesky G4 models that couldn't be CID unlocked...
Click to expand...
Click to collapse
That is GREAT to know!
Thanks!
tfdeere said:
To all the AT&T Tilt owners out there....has anyone had any issues with the chrome plating on the front buttons? specifically, has it worn off on any of the buttons? part of the chrome around the IE button has flaked off a bit. This is my second tilt, and the first one did the same thing. The chrome on the email button flaked off. Has anyone else run into this?
I called AT&T yesterday about it...they directed me to HTC. The guy at HTC told me that it would be considered phone damage, and will take $150 to $350 to replace the button. That's insane!
Click to expand...
Click to collapse
Don't keep your keys and your phone in the same pocket
I know what you are speaking of, but I have had no issue with my Tilt. The chrome is still perfect, but the keys do slightly float inside the housing. Mine has done this since new, but I really don't notice unless I try to slide the keys. I never notice this while actually using the phone. The only other blemish on the phone is my screen protector is obviously worn right where the X appears in the top right corner of the screen. That is only visible when the screen is off though. I'll wait a little longer to replace the screen protector. At least its not as bad as the screen of my old iPAQ was. You could see the lines from where I was dragging cards playing solitaire on it.
-Jay
I'm interested in purchasing a Nexus One but I'm reading a lot of threads and posts online via Google about screens cracking for no reason or after small drops.
The majority of them are dated from a few months ago. Is this still an issue?
Thanks.
Those are isolated incidents and not "issues".
Of course the screen is going to crack if you keep dropping your phone or sitting on it! That's one big DUH. I have when stupid sh*t like that becomes a big story.
Having said that, I have dropped my N1 several times (each time it was in pouch) and I sometimes carry it the front pocket of my trousers - no problem so far.
Now go and look at the following videos:
http://www.youtube.com/watch?v=R1sz5c-R9h0
&
http://www.youtube.com/watch?v=RfqwKa4bT74
Hope this answers your question
I've never really dropped a phone since moving to the big screened smart phone devices... Until... I got my Nexus One.
I've only dropped it once but it was from about 3 ft up and it landed on its top (near the power button). All that happened was the batter cover popped off with the battery and there was a little scuff from where the stone floor took some of the finish off. No biggie. Everything has worked great since and that was back in mid February.
Im typically not one to drop my phones but the one I was most excited about I did in the 1st month. Only once though!
I gotta agree with a lot of people here. I was a bit nervous about getting my N1 hearing all the complaints people were having. I have not had a single one of them. I have no dust under my screen, I have no strange purple or green hue, my screen has not cracked and it's in my pocket all of the time. Sometimes I lean again stuff, or crouch down and think 'oh crap', but it's done nothing bad. I've dropped it twice, but it had a case on so I don't know if that's as reliable as anyone else.
People are saying the touch sensitive buttons are unresponsive, but you just have to hit the top part of them and not the center... which sounds like a hassle, but by day 2 or 3, it becomes commonplace and not an issue at all.
I get a full day of battery life, usually ending up around 30-40% by the end of the night, which is about the same (if not better) than my old WinMo based FUZE... and while some people complain about this, it's a common occurance in any smartphone (or superphone)... it's the price one pays to have a phone that practically funtions as a constantly running laptop.
I say these are all isolated incidents that people are blowing out of proportion because it seems to be human nature to point out the negatives more than to point out the positives. Any electronic device is bound to have a few bad units, it's just the way technology works *shrug*
It would be my recommendation that if you are looking to get an N1, you should. I don't think you will be disappointed, I know I wasn't.
And while you didn't ask, some accessories I would recommend getting if you choose to get the N1 (as this was my next hunt when I was looking to purchase my N1)...
The Case-Mate Tough Case... it's tough, durable, doesn't block out 3G or WiFi signals, fits perfectly, but adds some bulk (not too much and for me actually made the phone a little more comfortable to hold and less awkward feeling like I'm going to drop it)
http://www.case-mate.com/Google-Cases/Case-Mate-Google-Nexus-One-Tough-Cases.asp
And for a screen protector I use the Clarivue Ultra-Clear... I forget I have it a screen protector on there most the time it's so clear, and it's static based so no liquids or adhesives. Plus it can be washed and re-used.
http://www.clarivue.com/htc-nexus-one-screen-protector.html
also people need to keep in mind that the glass on the n1 is larger than the iphone (3.7" vs 3.5") so its going to be more suceptible to damage... this applies to the uber smartphones as well (HD2 and EVO with 4"+ screens)
there have not been any random cracked screen reports in a few months now, so i think the issue is fixed on newer devices.
Thanks for the input, guys.
I'm concerned because there's a lot of more results on Google for "cracked screen nexus one" than there is for "cracked screen htc incredible", "cracked screen iphone", "cracked screen htc HD2" and so on.
I also saw complaints about getting dust on the screen and the color hues issue.
I'd like to get a HTC incredible but I'm on HSPA with Bell in Canada. I don't know if there's plans to release it like they did with the milestone. So I'm considering the Nexus One.
And thanks for the cases suggestion, lostinbeta. It is appreciated.
I just have a quick question to see if anyone else has encountered this issue and if so whether or not B&N fixed it. My NC has just recently had the back coming off right in the corner by volume buttons. It hasn't been dropped nor have I tried to open it. Also it creaks on the middle of the front bezel on the right side. Any ideas if B&N would take care of it under the 12 year manufacturers warranty?
Not sure on what B&N will do. From what I've read, it really boils down to the rep you get on the phone and their 'ability' to help you. If you get someone that simply follows a script... good luck.
As to the quality of the build, my model wasn't very solid from the start. As soon as I held it to read on it for the first time, I felt the back plate clicking and somewhat loose. Not very impressed but as of now, there's been no separation issues.
I had the exact same problem. There was creaking to the left of the "n" button. It almost seems like some of their hardware doesn't fit properly inside the case. Long story short, they exchanged it. Call 'em up. If they tell you to take it into a store don't accept that. I tried, and the guy at the store told me to call. I eventually got a new one.
t3rabyte said:
I had the exact same problem. There was creaking to the left of the "n" button. It almost seems like some of their hardware doesn't fit properly inside the case. Long story short, they exchanged it. Call 'em up. If they tell you to take it into a store don't accept that. I tried, and the guy at the store told me to call. I eventually got a new one.
Click to expand...
Click to collapse
Or get the name and agent number of the person on the phone who told you to go to the store and when the store says no you can say "Well, so-and-so from 1-800-THE BOOK whose agent ID is blah-blah said to bring it to the store. So first, exchange my Nook and second contact whoever runs your help line and deal with this type of problem with them."
Also, get the managers name as well. People generally don't give you the run around if you get their names...
They definitely do read from a script. The rep had to go check with a supervisor to see if it is covered. Waiting on a reply. I definitely am no accepting no as an answer.
ExploreMN said:
Or get the name and agent number of the person on the phone who told you to go to the store and when the store says no you can say "Well, so-and-so from 1-800-THE BOOK whose agent ID is blah-blah said to bring it to the store. So first, exchange my Nook and second contact whoever runs your help line and deal with this type of problem with them."
Also, get the managers name as well. People generally don't give you the run around if you get their names...
Click to expand...
Click to collapse
I will have to exactly this. I was getting the run around from the rep on the phone, and she was definitely reading from a script. She was trying to make it seem as if I had someway caused the backing to come off and so it isnt covered. I told her straight up that the problem is that the glue isnt holding it in place and that the problem is at the juncture of the backing and the volume keys, and that since it is the glue that is the problem it should be covered by the manufacturers warranty. SO after 20 minutes of arguing, I am off to my local store to talk to them with the name and ID number of the phone rep. I am getting this fixed one way or another.
I've noticed the same issue since new, but nothing major. I keep my nook in a leather case so i'm only really touching the screen when using it.
(In general, not to OP since don't think he's under 14-day policy anymore)
If you just got your nook, you might want to consider exchanging --- in the week I had my first one, I noticed creakiness and slight flexing all around the right side from when I first opened it, and it only got worse -- started getting little clicks/pops when I shifted my grip on that side and I noticed the white backlight came through a small part of that side, so it looks like it was probably going to end up unhinged. I'm pretty gentle with my electronics and I had it in an Industriell case since day 1, and it still got worse.
The 2nd one I just got is significantly better built, no creaking at all and the bevel is firm and solid (no flex) everywhere. I know it's only $250 but better to avoid future repair hassles and get a good one now.
I was definitely over the 14 day policy as The nook was a Christmas gift from the wife. I ended up going to the store and had them inspect it to make sure that it was definitely a manufacturer issue. The local rep then proceeded to call and try to get it done for me. Now mind you, the stores have an entirely different number to call about Nook Color returns/exchanges. They don't actually deal with the same tech support we do. They were then giving her the run around even with her manager right next to her telling them it is a warranty issue, that it definitely looks like an adhesion issue, no water damage, no drop damage etc. Finally the rep gave up and just did an exchange anyways and said to screw the corporate that once it got sent back it would never be looked at anyways. And this is why i love my local B&N store.
Awesome! Congrats on getting it exchanged The new one, have you noticed if the bevel is darker than your old one? Mine is very noticeably darker, I compare it to the grey of the B&N Industriell case and my old Nook used to be lighter than the case, this new one is several shades darker (almost black). Wonder if they switched materials/updated design somewhere down the line?
Interesting reading, I got my NC back in March, haven't noticed any of these problems. Maybe it was just a bad batch or something. Good luck with getting your NC's exchanged.
Had the same issue, disassembled the nook according to these instructions in this post:
http://forum.xda-developers.com/showthread.php?t=858697
(Note the switch and battery connectors disconnect by pulling them perpendicularly from the board)
Then used Loctite silicone gasket sealant along the edges where the two shell halves meet, between the entire edge of the back cover where it mates, as well as between the screen frame and metal frame. You'll need something to pry with and T5 screw driver. Took 30 minutes
Now feels as sturdy as an iPad, no squeaks or creaks, and in theory I should still be able to pull it apart again if needed.
Hope this helps someone.
m
bmorrissette said:
I just have a quick question to see if anyone else has encountered this issue and if so whether or not B&N fixed it. My NC has just recently had the back coming off right in the corner by volume buttons. It hasn't been dropped nor have I tried to open it. Also it creaks on the middle of the front bezel on the right side. Any ideas if B&N would take care of it under the 12 year manufacturers warranty?
Click to expand...
Click to collapse
The back cover on mine is loose in the same area...but its just fractions of an 1/8".
I don't know if the heat(what heat?) expanded the metal there, but it wasn't 'loose' when I first bought it.
I'm not too concerned, I bought a cheap silicon glove for it and it has not been that noticeable.
It does look a bit darker. I have also noticed that it looks like the bezel is recessed more than on my previous one. This one just feels a lot sturdier than my first one.
brad2345de said:
Had the same issue, disassembled the nook according to these instructions in this post:
http://forum.xda-developers.com/showthread.php?t=858697
(Note the switch and battery connectors disconnect by pulling them perpendicularly from the board)
Then used Loctite silicone gasket sealant along the edges where the two shell halves meet, between the entire edge of the back cover where it mates, as well as between the screen frame and metal frame. You'll need something to pry with and T5 screw driver. Took 30 minutes
Now feels as sturdy as an iPad, no squeaks or creaks, and in theory I should still be able to pull it apart again if needed.
Hope this helps someone.
m
Click to expand...
Click to collapse
Sounds really interesting.
Did you also remove the bezel ?
Thanks
I have had my nook color sine april of this year. Its been rock solid with none of the issues described in this thread. Just thought I would add in my own observations.
I apologize if an identical post exist, however after a little research, I personally didn't find anything. With that out of the way, I thought I'd make a post so that the N7 could add their input as to some of the common issues (& the not so noticeable) that they may have experienced. After being ripped off by purchasing a device off of CL, I got home only to realize that I had overlooked something fairly small but it turned out to eventually render the device useless.
I'm currently in the market for a used N7, So, with an effort of helping people to save money by not purchasing electronic time bombs, feel free to pass along any information that you deem helpful for the unsuspecting buyer. Thanks in advanced.
First off, don't buy them in a J-Ville pawnshop.
Look for a raised screen on the left side, top half. Test for "squish" and "creaks", also most commonly found in that same area.
Take a look at the back cover, see if there are any major gaps between the cover and the silver bezel trim. Also look at the bezel trim...is it wavy/dented/scratched? May be an indicator of a device having a hard life.
All of the above are considered somewhat cosmetic, but I know from personal experience that a lifting screen and creaks can drive you crazy, even if the device is perfectly functional otherwise.
Make sure the USB connector is functional, they're somewhat fragile.
Calibrate your MK1 Eyeball and see if the display looks overly washed out, and try the whole range of brightness settings. This one is highly subjective and there seems to be a lot of variation on panel quality with the N7. But rule of thumb is, if you're not happy with the display when you first see it, you're not going to be any happier once you own it.
And my #1 suggestion? For only $200/$250, don't buy used. Buy new at a major retailer that has plenty of stock and no restocking fee, so you can be sure to get a unit you're happy with. It's made by Asus.
Look for screen lift on the left side.
Look for sponginess on the left side (or anywhere).
Look for "oil slick" / ripples down either edge when you press near the bezel.
Look for any signs the back has been lifted (and possibly a clip snapped) and a quick tighten of previous loose screws has been done.
Look for dead pixels
Look for screen bleed (whiter patches in some areas around the edges).
Listen for a blown or staticy sounding speaker.
Second hand, you could also check the serial number to see how old it is and check that the RAM you're being told is in there is there. Also check its got stock rom and hasn't been rooted if that bothers you. Usual obvious things such as scratches on the screen (I read last night the screen can get scratched quite easily) or any damage to the case. Ask why the person is selling.
Can think of anything else. Maybe others will.
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
sorry should have said, no tempered glass or any screen protector applied.
have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore
ah ok thanks for replying, must have just been very unlucky. Cheers.
MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Click to expand...
Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
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Click to collapse
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Click to expand...
Click to collapse
It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
Click to expand...
Click to collapse
agreed.
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
Click to expand...
Click to collapse
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
Click to expand...
Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
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Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.
I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.
glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.
elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.