[Q] Totally New - Captivate Q&A, Help & Troubleshooting

I am having an issue with my phone shutting down on a full charge! I have searched the forum about this issue and it seems that it is an app causing it. I have un installed all apps but the phone still shuts down. I found the captivate keep alive app but had rather try to resolve the issue instead of patch it. Most of the posts Ive read were about rooted phones but mine is still stock. How do I back up my apps to my sd card and do a master reset to try to resolve the issue?

samuride1 said:
I am having an issue with my phone shutting down on a full charge! I have searched the forum about this issue and it seems that it is an app causing it. I have un installed all apps but the phone still shuts down. I found the captivate keep alive app but had rather try to resolve the issue instead of patch it. Most of the posts Ive read were about rooted phones but mine is still stock. How do I back up my apps to my sd card and do a master reset to try to resolve the issue?
Click to expand...
Click to collapse
I don't really know of a way to do a app backup on a phone that isn't rooted/modded. Normally I use Titanium Backup, but you need root to use that, and you don't want to send your device back rooted

Related

Froyo won't stop freezing

However ironic the title may be, I updated my fiance's non-rooted N1 to the official release froyo and from the very beginning, it will work for a few seconds, then it will just freeze for a few minutes. I have patiently gone through and stopped almost every process, and nothing will fix it. It still just freezes constantly and usually requires a battery pull to get it to work at all. I told her she could try a factory reset, but she would rather just go back to 2.1-update1. I'm going to try renaming 22607-ERD79-update-nexusone-stock-signed.zip (or PASSIMG_Passion_Google_WWE_1.01.1700.1_ERD79_release_signed.zip) to update.zip and reflashing it in the stock bootloader on her phone, but I feel like that won't work because it is a previous version and not really an update. Does anyone have any advice on how to just bring her back, or perhaps how to fix her freezing problems on froyo?
Thanks
Try a fresh flash with no apps installed and see how its doing.... if it doesn't freeze then its a app probably ...
I'd like to try that, but she doesn't want to do a fresh install. I'd imagine that if an app didn't freeze 2.1, it wouldn't freeze 2.2. Besides, 2.2 freezes even after killing all applications and services.
I guess I'm really looking for advice on getting it back to 2.1 without rooting her phone.
dnoggle said:
I'd like to try that, but she doesn't want to do a fresh install. I'd imagine that if an app didn't freeze 2.1, it wouldn't freeze 2.2. Besides, 2.2 freezes even after killing all applications and services.
I guess I'm really looking for advice on getting it back to 2.1 without rooting her phone.
Click to expand...
Click to collapse
Just do a factory reset in settings and security ... no reflash. Just cause a app didn't freeze 2?1 doesn't mean it wont freeze 2.2. And even if the apps currently not running or closed, it'll still wack ya phone. I had a freeze every hour yesterday with my chosen apps installed, flashed 3 different times to no avail. Now I factory reset with only 4 definitely needed apps installed and haven't gotten a freeze yet. So my conclusion is 2.2 doesn't like something I've installed so I'm adding a few apps every hour to fins the cause.
Since I factory reset with my few apps. I haven't had a freeze yet all night and morning long..
I'm having the same issue too. Not sure what is going on with FRF91, but my phone keeps freezing and I need to pull the battery to get it to respond again. I agree it very well could be an application, but installing every application one by one and testing would be a pain. Is there a better way to figure out what is causing the phone to lock up? Any time of log on the phone that would be helpful?
Papa_I said:
I'm having the same issue too. Not sure what is going on with FRF91, but my phone keeps freezing and I need to pull the battery to get it to respond again. I agree it very well could be an application, but installing every application one by one and testing would be a pain. Is there a better way to figure out what is causing the phone to lock up? Any time of log on the phone that would be helpful?
Click to expand...
Click to collapse
Have you tried a factory reset? That might fix it... let us know what you find. I've noticed a couple of freezes as well, but I'm not able to factory reset it just yet because I'm out of town and don't want my phone down for even half an hour.
I have to pull battery a couple of times a day.
I'm having the same issue on 2.2. I have done 2 factory resets. Nothing. N1 call center said slowly reinstall all apps to see if an app may be doing it. No luck.
Is anyone having issues with the screen still being responsive while on a call? My screen will go black but you cant still hit keys when you have up against your face.
I'm betting that you do not have a custom recovery and nandroid backup, or you wouldn't be asking.
I highly doubt that the phone will let you push the old firmware on top of the new one if you don't have a hacked recovery and a test-signed zip. But I don't know - you could try it...
Here is what I would do:
1. Install a custom recovery (like Amon-Ra 1.7.0.1), either by unlocking the bootloader, or by following the directions in the dev forum for doing this without unlocking if you have the fear. If you already a custom recovery, don't worry about this step.
2. Now boot into recovery and make a nand backup!
3. Now go ahead and try this one of two ways - either delete one application at a time until you figure out which one is killing you, OR do a factory reset and then re-add one application or a small number at a time until you figure out what is crashing you.
If it were me, with my 100 applications, I'd probably add 5 or 10 at a time. Once you get crashes after one group, try removing those applications one at a time until the crashes stop. The last removed app when the crashes stop should be the answer.
Of course, since you'll have to have adb running to get a nandroid, you could also just take a logcat of the running, crashing phone and see what app is killing it there.
I did a factory reset today and will report back letting everyone know if that has fixed the issue. Everyone else that is experiencing the freezing issue, did you have Beautiful Widgets installed?
I have that installed, is that whats cousing it?
Beautiful Widgets was killing my N1, too. Freezes, sluggishness, etc. I uninstalled and wiped my cache via stock recovery. No problems since.
I'm on stock FRF91 BTW.
Sent from my Nexus One using XDA App
It appears that's the root of my issue. I would uninstall the application and clear the cache and see if that helps. Report back with your findings.
Sent from my Nexus One using XDA App

SGS Tools - Massive Battery Drain

Hi guys,
Just wanted to see if anyone else had this issue. I installed SGS Tools to check my product id and a couple other things, and i had some issues with it. First after installing it, my internal SD card wouldnt mount, unless i rebooted and tried again. Then sometimes it would just leave it unmounted after i disconnected the USB cable. I also noticed some heavy battery drain while this app was installed.
Did anyone else experience this? Or was this just some freak thing that shouldnt happen?
Im on Cog2.3b8.
Thanks.
theMaDHakkeR said:
Hi guys,
Just wanted to see if anyone else had this issue. I installed SGS Tools to check my product id and a couple other things, and i had some issues with it. First after installing it, my internal SD card wouldnt mount, unless i rebooted and tried again. Then sometimes it would just leave it unmounted after i disconnected the USB cable. I also noticed some heavy battery drain while this app was installed.
Did anyone else experience this? Or was this just some freak thing that shouldnt happen?
Im on Cog2.3b8.
Thanks.
Click to expand...
Click to collapse
Never noticed any battery drain due to the program. Have never seen it running or starting without me opening it.
RE: The mounting issue.....i would suggest it has absolutely nothing to do with the SGS Tools program. The more likely culprit is something that occurred during your flash process. The only time i have had mounting issues was after a bad flash.
None of that has ever happened with my SGS Tools; was running stock 2.1 up until recently with the Rogers 2.2. Maybe it'll happen now?
This is just strange. Ive been running cog for almost 2 weeks with 0 issues until I installed this. And once removed the issues seem.to be gone. I'm baffled.
Sent from my SAMSUNG-SGH-I897 using XDA App
Strange. SGS tools is one of the basic apps I install whenever I flash a new ROM. Never noticed this drain.

Ok. Whaaaat? Rooted NC stopped working? (will re-rooting help?)

Picked up my NC 1.0.1 today. Rooted without issue. After having a Google Talk conversation, I lost access to Marketplace, and all Google Apps? Can't log back in?
Anyone else having similar issues?
P.S. My wallpaper was changed as well ?!?!?!?!?!
p.p.s. My browsing history and favorites are gone too? Please tell me an update or something was just pushed out. I feel like I just wasted a few hours of my life here.
My rooted 1.0.1 nook has problems as well. Gets authorization error and resets data. After restoring through the clockwork recovery, had it up just for 5 minutes before it automatically reset again. Lost all my apps, market access, youtube, etc. Don't know if this issue has been discussed before. May just have to go back to stock.
It appears that something is amiss. I cannot sign back into any Google Services.
Can't establish a reliable data connection to the server
This could be a temporary problem or your phone may not be provisioned for data services. If it continues call Customer Care.
Click to expand...
Click to collapse
Would a simple re-rooting solve the issue?
Same here. Was using everything fine Saturday. Turned on the device and in a few minutes I got an error, something about a problem with the registration and it said it was rebooting. It did and wiped everything of my rooted install except the market. Can't login to google account now.
abexman said:
Same here. Was using everything fine Saturday. Turned on the device and in a few minutes I got an error, something about a problem with the registration and it said it was rebooting. It did and wiped everything of my rooted install except the market. Can't login to google account now.
Click to expand...
Click to collapse
I might add that I got my device it was at 1.0.0 and I rooted then reflashed to stock to upgrade to 1.0.1 and rerooted. Then I noticed after today's unexpected reboot/data wipe (the status screen during the reboot says it was wiping data) it again gave a message that it had just upgraded to 1.0.1 so I initially thought this was an issue with the device thinking the firmware upgrade was not quite done...
Mine quit working as well. Mine is a 1.0.0 that was auto-nootered. Everything was fine and I used it daily. Now it is a brick, nothing I do seems to make it boot. Every once in a while I can get the backlight to come on but nothing else and it just goes off again in a few seconds.
Rather than troubleshoot, I busted an 8 times reboot to go back to stock then re-rooted. Seemed like less headache, panic and stress.
If your NC dosen't boot at all. Try doing a dd of snowfox's boot.img in dev section. See thread for more info. You'll need to boot into NF from SD.
Sent from my HTC Desire using XDA App
scottfish said:
Rather than troubleshoot, I busted an 8 times reboot to go back to stock then re-rooted. Seemed like less headache, panic and stress.
Click to expand...
Click to collapse
I have tried rerooting, and restoring through clockwork...it seems to always revert and bootloop. Although the reroot lasted a week and clockwork restore hasn't lasted 24hrs twice now.
Not sure what to do but My wife is ready to kill me! I'll have to go stock till someone finds a way to bust up this authorization or just wait I read some ROMs are being developed.
Have any of you disabled the otacerts.zip?
If you haven't it may be the problem.
I have and same on my wife's and neither of us have had any issue, and we use them daily.
I hadn't realized I should be doing this. I will try it. I am actually thinking that my first store purchase came w/ an update (my issue seemed to start right after a magazine trial purchase was made).
Thanks.
>DARKMAN< said:
Have any of you disabled the otacerts.zip?
If you haven't it may be the problem.
I have and same on my wife's and neither of us have had any issue, and we use them daily.
Click to expand...
Click to collapse
Thank you, I will try that. All the searching I did was for disable OTA NC and such but actually searching for OTACerts brought out many many threads that were archived on this subject... I can't wait to get home to try it!
I did not rename the ota file.... will give it a go.

[Q] automatic random reboot

hey all,
i got my galaxy note now 3 weeks ands it's rebooting random all the time. at a service point i let them do a factory reset but that did not work. does anybody know a solution for this problem? because i dont like to send my note cause i will not have a few days sow if anyone got a solution i like to try it.
Gr Sven
Suffering from the same here
I think its related to one of the apps - I will start removing my installed apps one by one from tonight - Will keep you posted with the updates.
Also, if anyone out there had the same issue; please advice!
I had the same issue on previous android devices..I managed to get around it with numerous hard resets. Also I believe that a certain combination of apps will cause it too..but i don't know which ones. I've got a dell streak right now, and its been stable for a few months..having said that, it still randomly reboots once in a while but no where near the consistency it used to.
flyingbballer said:
hey all,
i got my galaxy note now 3 weeks ands it's rebooting random all the time. at a service point i let them do a factory reset but that did not work. does anybody know a solution for this problem? because i dont like to send my note cause i will not have a few days sow if anyone got a solution i like to try it.
Gr Sven
Click to expand...
Click to collapse
I had this problem too and it seems to be an installed app problem, particularly any that change the wireless settings in some way or apps that stall when accessing the external SD card at boot times.
this is exactly what happens to me guys, same problem.
Random reboot and this happens all around the clock, no matter if it is day or night or if the phone is in flight mode...
Frankly I don't want to uninstall my apps one by one to check what app is causing the issue because I have no time to spend on it...
I hope that someone with more software skills than me (I am just an user) will succeed to fix it...
cheers.
Do you have Dolphin browser installed?
If it's the case, don't search further...
What's the problem with dolphin browser? I constantly use it and never had a restart. Is OPs phone overclocked or undervolted?
Which rom and kernel are being used?
mine is also rebooting every once in a while for no apparant reason. Mostly when I unplug it from the USB cable but not always. This happened from the first day on. I never did a factory reset but considering it now since the SMemo app is not working anymore (no strokes are visible) and I am out of options.
abel06 said:
Do you have Dolphin browser installed?
If it's the case, don't search further...
Click to expand...
Click to collapse
Not at all... never used or installed....
boh...
kkrammer said:
mine is also rebooting every once in a while for no apparant reason. Mostly when I unplug it from the USB cable but not always. This happened from the first day on. I never did a factory reset but considering it now since the SMemo app is not working anymore (no strokes are visible) and I am out of options.
Click to expand...
Click to collapse
Come to think of it, mine also reboots when disconnecting from USB storage mode. I thought maybe this was buy design? Maybe not!
apprentice said:
Come to think of it, mine also reboots when disconnecting from USB storage mode. I thought maybe this was buy design? Maybe not!
Click to expand...
Click to collapse
Do you use antiviral software? Start by removing that. Kaspersky have messed up almost all my Android devices.
Sent from my GT-N7000 using xda premium
i have same issue with my note...
and goes to customer service in dubai....
and samsung customer says i must pay 1200AED to fix my CPU issue
this problem is from CPU and samsung say i must be pay money... but this phone have problemfrom factory...
i hate samsung....
Reza WM said:
i have same issue with my note...
and goes to customer service in dubai....
and samsung customer says i must pay 1200AED to fix my CPU issue
this problem is from CPU and samsung say i must be pay money... but this phone have problemfrom factory...
i hate samsung....
Click to expand...
Click to collapse
why would you need to pay anything if the phone is under warranty ?
I also have this issue, I found out that its the power button..
http://forum.xda-developers.com/showthread.php?t=1369805
Dolphin is a well known app for causing random reboot, since SGS 2.
Not for all users but for many:
http://forum.xda-developers.com/showthread.php?t=1321612&highlight=randomly
But without Dolphin installed, I really don't know...
I think it's the SD card causing these problems.
My reboot problems all disappeared when I removed the 32Gb sandisk card. I replaced it with a 16Gb card and was very careful about which apps I installed on it. Now whether it was the card size/brand or the selective apps that resolved the issue I can't be sure. Having Dolphin's cache on the phone memory instead of the SD card might also be a solution.
But it's worth investigating if you have reboot problems with external card installed.
Hi guys,
As soon as I got my Note, I rooted it and flashed a custom rom. Never had problems with reboots so far.
So, for a change I though setting it beck to stock was a good idea, with the upcomming ICS update.
As soon as I flashed the stock rom with odin, and it was back to factory situation, the reboots start happening. Every 3-6 hours the Note rebooted. Got in contact with Samsung (NL) and suggested to execute a factory reset, so I tried that a couple of times. But no luck, the reboots keep happening. I thought maybe it was an hardware issue. I have no Sdcard, only my SIMcard, which was a bit warn out, so I order a new SIM. But still, the reboots keep happening.
Then I decided to root my device again and flash a custom rom (Rocket-Rom), and guess what? No more reboots!!!
I hope this helped.
To me, I think automatic reboot is somehow still acceptable. I experienced two times auto power off. Both were happened after I charged it over night, unpluged the charger and left it without unlocking the screen, drove to my work place, and found it dead
I'm only having it for 2 weeks and I haven't rooted it.
it maybe a usb charging issue which is causing so much grief to many note owners. Mine has a defective usb port and it makes my note go crazy, including reboots and makes the note think its charging when its not even connected to charger at all.
Using note since dec... Faced such problem 5 or 7 time whn my phn was nt rooted... But nw its working fine... Using rocket rom v 20...
Sent from my GT-N7000 using Tapatalk

What's wrong with my Note 4? Slowdowns galore and freezing

DOK2 all stock firmware here.
Got my phone back in december. My phone has been chugging alone fine until yesterday. not sure what happened but the lock screen takes minutes to come back. I tried doing a factory reset via software and when I did that the phone was still sluggish. Tried a stock recovery reset, and afterwards when i tried signing into my account and connecting to wifi at the initial setup the phone just rebooted back to the start screen again which i thought was real odd. It's currently restoring apps from the app store right now and it intermittently reboots itself while doing stuff. all while it's completely stuttering if i try to use it...
Is my phone starting to have internal memory failure? no SD card in the phone at the moment.
Should I try reflashing the DOK2 firmware via odin and then doing a reset again? Is that even possible with all the restrictions?
used it for about 30 minutes on my way to work and then it rebooted on me with the following error :
ddi: mmc_read failed
Check this thread for a workaround. I use an app to keep my phone from going into deep sleep.
http://forum.xda-developers.com/showpost.php?p=64584244&postcount=39
dtrinh4000 said:
used it for about 30 minutes on my way to work and then it rebooted on me with the following error :
ddi: mmc_read failed
Click to expand...
Click to collapse
Wouldn't hurt to reflash stock. Google usually restores apps when you check box at first boot for backup and restore. I'm wondering if you installed an app that doesn't agree with your phone... if so, you may continue seeing this issue so long as app is installed.
Bruce lee roy said:
Wouldn't hurt to reflash stock. Google usually restores apps when you check box at first boot for backup and restore. I'm wondering if you installed an app that doesn't agree with your phone... if so, you may continue seeing this issue so long as app is installed.
Click to expand...
Click to collapse
Did a factory reset and cleared cache, reflashed stock DOK2 from sammobile website using odin, cleared cache. things were going a little bit better at first but now just stuttering all over the place and randomly rebooting still. I only have very few apps downloaded, including facebook updates, instagram, all the samsung and google crap that forces updates...
Also want to add that booting into recovery takes a very long time, longer than i've ever noticed it taking... 7 min+ sometimes it will say "installing system updates" with the android guy chugging along, other times it will just have the android guy chugging....
Is there anything else I can try? Is there something I can test to verify that it's a hardware issue and not a software problem, like a flash memory checker?
This phone is out of warranty, and knox has been tripped so I have very limited options here. Would the Tmobile store let me do an exchange for a fee?
bump... anyone? am i really screwed?
dtrinh4000 said:
bump... anyone? am i really screwed?
Click to expand...
Click to collapse
Sprint user here. I thought it might be a carrier issue, but it would seem It's at least Tmo & Sprint
Can't seem to find any complaints on the Verizon/ATT forums but that doesn't mean it isn't happening.
Could it be Touchwhiz?
Here is the Sprint post:
http://forum.xda-developers.com/note-4-sprint/help/random-shut-freezes-download-mode-stuff-t3302822
cuteman said:
Sprint user here. I thought it might be a carrier issue, but it would seem It's at least Tmo & Sprint
Can't seem to find any complaints on the Verizon/ATT forums but that doesn't mean it isn't happening.
Could it be Touchwhiz?
Here is the Sprint post:
http://forum.xda-developers.com/note-4-sprint/help/random-shut-freezes-download-mode-stuff-t3302822
Click to expand...
Click to collapse
I do get some touch wiz crashes and random app crashes . since I'm on dok2 is there any other rom or recovery I can flash ? Or so some super duper erase method? I'm pretty much ready to cut my losses and sell it for parts on eBay.
i'm not alone it seems
http://forum.xda-developers.com/note-4-tmobile/help/note-4-major-slowdown-bugs-boot-loops-t3311297
http://forum.xda-developers.com/note-4-tmobile/help/looping-screen-t3319204
http://forum.xda-developers.com/note-4-tmobile/help/reboot-shutdown-wont-removing-battery-t3316875
I am having same issue. Was running stock until 3 days ago, when I got fed up with the stock reboot and slow-down. I guess it's time to save up and get a new phone.
Samsung must have activated some self destruct feature on their hardware to get people to upgrade to the galaxy s7 i guess....
dtrinh4000 said:
Samsung must have activated some self destruct feature on their hardware to get people to upgrade to the galaxy s7 i guess....
Click to expand...
Click to collapse
Well, fool me once.... Having spent $800 on a phone that broke in just over a year, hell would have to freeze over before I give Samsung any money again.

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