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Well if you recently bricked you precious G1, but still have warranty left, then your in luck, I was in such scenario a week ago and gathered up my courage and sent it back to RMA.
Waiting for almost a week, scared that i might get a call from HTC saying something like "hello this is HTC...WTF you haxx0r! pay $$$ and we'll return back your phone back alive"
Well, the story was quiet different, I got a call from them saying that they fixed the phone and will return it in X days at zero cost [well i paid for shipping when i sent it].
Done & Done, it cost me 5$ to get it fixed, instead of 60$+ by buying a broken g1 for Motherboard replacement, voiding the warranty, and the chance to screw up your phone even more.
*disclaimer: this might be considered a dishonest move from the owner's behalf since it was the owner's fault that the phone was broken in the first place, but is up to the owner if he/she wants to say a little white lie and send it to RMA, plus HTC told me the problem [brick] was covered under warranty*
-BTW warranty is voided if: you phone has water damage, physical damage, and/or warranty sticker was damaged or removed. [plus more that i might no be aware of]
Simple enough: don't mention anything about warranties. Stop telling people that rooting will invalidate warranties, in the specific sense, because that serves nobody except the lawyers for the carriers.
By specifically and directly mentioning the warranty, you are completely absolving the carriers from honoring it because you are passing the liability directly to the person running the mod.
Instead, simply state that "if you do this, there could be negative consequences, up to and including total device failure. The author is in no way, shape, or form responsible for your actions."
If an unforeseen hardware glitch occurs, I have invalidated any claim to the warranty because the root method I used specifically and directly mentioned the warranty policy in question. There is no reason under the sun that we should be giving carriers and vendors a way out of honoring their contracts when they are legitimately responsible for hardware or other failure.
If you brick your device by doing something stupid, then you should pay the price. If the battery randomly blows up, though, the vendor should pay for damages and replacement, regardless of whether your device is rooted. The burden of proof should be on the carrier. If you perform an act that explicitly states that you're voiding your warranty, though, then they don't have to work hard at all to deny liability.
All I'm saying is that we should make them bend over backwards before letting them get away with anything. Even if they always end up winning, let's not hand it to them on a platter.
So please, stop mentioning warranties in mods, hacks, and tips!
That post voided your warranty.
Sent from my DROID3 using Tapatalk
He has a point and a good one at that.
By mentioning warranties and them being void happens without the necessity of the carries to prove it was damaged by modded software.
+1
Sent from my ADR6400L using XDA Premium App
Yeah we buy these devices and come here to break them appart to enhance them, simple. If we were worried about it we'd be like the other 90% of the general public who are oblivious to most things.
-smc
I don't understand what's your point. Altering the software that is certified to run on your device voids your warranty. This is a fact made clear by manufacturer. It is not much different than altering the engine of a car for example.
Posts mentioning "this will void your warranty" are just a precaution to anyone attempting to use it, so people are aware of the consequences. Of course it must be mentioned. Just like the signs "do not eat" on silicagel packs that often come in electronic equipment packages. Or signs on plastic bags saying they are not toys.
Sent from my XT860 using Tapatalk
I have to agree that leaving the warning out is a bad idea. The warning is mostly about the fact that by modifying the software you're no longer using manufacturer or carrier approved software which is does void the warranty and also violates the carrier terms of service. There are always going to be first timers trying to follow rooting and mod directions, and its best for them to know the consequences if things go wrong and they brick, etc.
I think everyone goes a little over the top about the whole 'void your warranty' bit. Look, you can't just 'void your warranty', it doesn't work that way.
There's a thing called the Magnuson–Moss Warranty Act that protects consumers and holds manufacturers responsible for honoring their warranties.
By simply rooting your phone, you're not going to 'void' any warranty. The only way you can 'void' your warranty is if you do something that causes your phone to fail, that failure isn't covered. So if you brick your phone because you're not worthy of the power of root, it's not going to be covered under warranty - just like if you smash your phone into the pavement it's not covered.
But regardless if your phone is rooted and ROMed to the MAXXX or totally stock and covered in unicorn stickers, if the screen starts bugging out because of a faulty connector or the like, it is still covered under warranty. They have to show that your actions caused the failure, the 'burden of proof' is on them.
Honestly though, I've never had a problem with warranty claims through VZW (and I've had many) - as long as you didn't get it wet, they will usually give you a refurbed device with little fuss.
So no, everyone who says 'doing X will void your warranty' is wrong. It will only 'void' your warranty if you **** it up and break something.
I agree that something has to be mentioned. The community has made this stuff very simple for those who know not what they are doing. Alot of them probably have no clue it would void their warranty. Telling them that the said action will void their warranty is probably a bit much but maybe pointing them to their manufacturers warranty for them to decide if the said action is allowable would be much better.
If you engage in an activity that explicitly states you're going to void your warranty, you're giving your assent to the warranty being voided.
I could make an app for the marketplace that simply sat on your phone, called "The warranty breaker!" and include in its ToS, in big blazing letters, an agreement to the effect of:
"If you install this app, you are voiding your warranty with your carrier."
By specifically mentioning it, there is now a legal basis for them to claim we willingly cancelled a warranty. It doesn't have to violate the terms of the warranty - contracts are two way agreements.
I'm not saying not to warn people. I'm saying, leave the warranty out of it. Something like " Hey, this procedure could have major negative consequences. Know what you're doing - the author/creator of this procedure is not responsible for your mistakes or misuse."
The warranty is something between me and the carrier, not something anyone on XDA should ever worry about. There's simply no need to mention it as part of a modding process.
limaxray said:
I think everyone goes a little over the top about the whole 'void your warranty' bit. Look, you can't just 'void your warranty', it doesn't work that way.
There's a thing called the Magnuson–Moss Warranty Act that protects consumers and holds manufacturers responsible for honoring their warranties.
By simply rooting your phone, you're not going to 'void' any warranty. The only way you can 'void' your warranty is if you do something that causes your phone to fail, that failure isn't covered. So if you brick your phone because you're not worthy of the power of root, it's not going to be covered under warranty - just like if you smash your phone into the pavement it's not covered.
But regardless if your phone is rooted and ROMed to the MAXXX or totally stock and covered in unicorn stickers, if the screen starts bugging out because of a faulty connector or the like, it is still covered under warranty. They have to show that your actions caused the failure, the 'burden of proof' is on them.
Honestly though, I've never had a problem with warranty claims through VZW (and I've had many) - as long as you didn't get it wet, they will usually give you a refurbed device with little fuss.
So no, everyone who says 'doing X will void your warranty' is wrong. It will only 'void' your warranty if you **** it up and break something.
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This post was awesome down to the last punctuation mark ಠ_ಠ
If I brick my phone messing with the root I plan on dropping it and letting it sit in a rain puddle and sending it back to verizon asap. Do they really not send you a new phone if you brick it messing with the root?
If their techs bother to look at why, then yeah, by rooting or otherwise messing with it, they could tell you to take a flying leap.
Fortunately, most of the time, nobody on the other side bothers with why a device fails, and you'll just get one back.
JRowe47 said:
If their techs bother to look at why, then yeah, by rooting or otherwise messing with it, they could tell you to take a flying leap.
Fortunately, most of the time, nobody on the other side bothers with why a device fails, and you'll just get one back.
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I was wondering if they were like Microsoft was with 360's, lol.. I got 3 replaced for cd drive failures but said it was RROD.
Hi,
I am sorry if this common knowledge around here, but it took me a while to find so I thought it might be worth posting this info here.
I am considering rooting just so that I can save large files from games to my sd card, I was worried about this knox thing (never had a Samsung before) and voiding my warranty just so I can do this.
I have found the following post that seems to confirm that rooting alone DOES NOT void your warranty if you are in the UK, regardless of what happens to Knox...
http://forum.xda-developers.com/showthread.php?t=1998801
This forum is obviously international and this just applies to the EU, but I thought it worth posting if it helps others like it helped me.
WARNING!!!
Before you unknowingly get people into bad situation you might want to consider this post as-well. Your link is very old and has been refused on several instances. Basically has not created any useful precedence to my knowledge.
Also KNOX put a whole new spin on the issue.
http://forum.xda-developers.com/showpost.php?p=45570695&postcount=4
I posted it before in one of the topic, but Im gonna repost again.
Regarding this topic discussed and this EU directive, I contacted both, Samsung Latvia, aswell as Consumer Rights Protection Centre.
In short - Samsung still stands on its warranty card, saying that rooting will void the warranty.
CRPC States, that they take sides with Samsung. Because they have such point in warranty, they cannot "protect me".
So only way something would change in Latvia (its in EU) is, if I would take Samsung to court telling that, the "rooting voids warranty" point in their warranty card is against EU rules (or w/e rules) and court would agree on me. No way Im doing that
Whats unofficial way of dealing against KNOX 0x1 when you take your phone to warranty service center is different story. Sometimes they might just fix your phone under warranty and reset the fuse (Like it was sayd in different post). Just dont count on that.
Hmmm, thanks,
This looks to be a very complex area, I was not meaning to mislead and I apologise if that's what has happened.
There looks to be a lot of concussion over who the warranty is actually with, either EE (in my case) or Samsung. I have to admit I don't understand the difference, if there is some law that states that the phone should be covered by the warranty, then what does it matter who it is with?
Has there been no precedent of someone having their phone rooted and still having it covered under warranty?
i also don't understand why Knox changed things? My understanding from reading some Samsung press is that Knox is designed for business platforms where the 'one device for work and home' idea can be supported by corporations it departments to make sure the devices are safe. It's disappointing that this same technology prevents personal users from doing what we want with our phones.
i appreciate that all I am trying to do is save large files (in this case for games) is a google policy change, not Samsung, but if rooting is the only way that I can utilise the expansion that the SD offers then it's also disappointing that this would void my warranty?!
I understand the 'root voids warranty' that is plastered all over can, but am just asking...
btw
I do not understand why even the warranty is lost just because I got root??? whether it is this or that Samsung or HTC or some other mobile.
I find it this is an old primitive law.
For me it means: root = admin
Fo example: I'm admin on my PC with Win7 and I still do have warranty for all my coponents or?
Just try to imagine you loose warranty for your motherboard or graphik card cos you have admin rights. lol
A S5 is for me like an PC that I can use how I want it to.
In Sweden we have a nice law for the consumer.
Warranty is totally optional. Samsung voids the warranty when rooting but we have something called "reklamationsrätt".
This forces the seller (not Samsung) to fix the phone (factory faults) within 3 years from purchase. The store has to solve the problem with Samsung (not our problem).
http://www.hallakonsument.se/other-languages/other-languages/english-engelska1/consumer-sales-act/
"During the first six months after the purchase, it is up to the seller to prove that the fault did not exist when the good was first purchased. When more than six months have passed after the purchase, the onus is upon you as the purchaser, to prove that the fault existed from the very beginning.
According to the Consumer Sales Act, your right to complain expires three years after you received the good. This applies to goods and services you purchased on that day or later. The product may have a guarantee period shorter than three years, but this does not shorten the complaint period according to the act."
Burden of proof is much higher for businesses compared to the consumer.
We really don't need the warranty here.
It is always optional for the seller to provide guarantees. They can't negotiate their way around "reklamationsrätten" regulated in the consumer purchases act. IT'S THE LAW!
Read about warranty here:
http://www.hallakonsument.se/other-languages/other-languages/english-engelska1/warranties/
So, if they can't prove that the fault is caused by root, they can't deny us to get it fixes. After the six months they will still fix obvious errors that can not be explained by root or bad use. As I said, the burden of proof is much lower for the consumer.
Other countries could have laws like this? At least within EU?
Edit:
I understand why Samsung voids the warranty. Samsung can't be held responsible for problems with the software on the phone if you have modified it. Then it is not something that Samsung want's to waste money on to fix. It's your problem.
Orka82 said:
In Sweden we have a nice law for the consumer.
Warranty is totally optional. Samsung voids the warranty when rooting but we have something called "reklamationsrätt".
This forces the seller (not Samsung) to fix the phone (factory faults) within 3 years from purchase. The store has to solve the problem with Samsung (not our problem).
http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Defective-goodsComplaint-/
"During the first six months after the purchase, it is up to the seller to prove that the fault did not exist when the good was first purchased. When more than six months have passed after the purchase, the onus is upon you as the purchaser, to prove that the fault existed from the very beginning.
According to the Consumer Purchases Act, your right to complain expires three years after you received the good. This applies to goods and services you purchased on that day or later. The product may have a guarantee period shorter than three years, but this does not shorten the complaint period according to the act."
Burden of proof is much higher for businesses compared to the consumer.
We really don't need the warranty here.
It is always optional for the seller to provide guarantees. They can't negotiate their way around "reklamationsrätten" regulated in the consumer purchases act. IT'S THE LAW!
Read about warranty here:
http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Guarantee/
So, if they can't prove that the fault is caused by root, they can't deny us to get it fixes. After the six months they will still fix obvious errors that can not be explained by root or bad use. As I said, the burden of proof is much lower for the consumer.
Other countries could have laws like this? At least within EU?
Edit:
I understand why Samsung voids the warranty. Samsung can't be held responsible for problems with the software on the phone if you have modified it. Then it is not something that Samsung want's to waste money on to fix. It's your problem.
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Nice post. I can't understand why they can't just void the software side of warranty...
craigcrawford1988 said:
Nice post. I can't understand why they can't just void the software side of warranty...
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I rooted my Galaxy S 5 the second day I got it but that was my choice and whenever you root your device you must realise the minute something goes wrong it is your own responsibility to fix it. The software in an android phone is responsible for a lot of aspects considering hardware like managing how hot and fast the cpu is, how your light works, your file system etc. The hardware is designed in a very specific manner and is set to run in a specific manner, when you root your phone you can change all that. You can force the hardware to run in "untested" ways so Samsung and other mobile manufacturers will not support when things go wrong because you use the phone in the way it wasn't designed to do.
I wouldn't go jumping on the rooting bandwagon if you're unsure about anything. I'd say do your research first and ask yourself why you want to root and also ask yourself are you going to be able to afford to fix it when things go wrong? I rooted my phone to change how my phone looks and get rid of things I don't need. Just remember when you root you cannot expect to receive help from the manufacturer when it goes wrong.
gareth261987 said:
I rooted my Galaxy S 5 the second day I got it but that was my choice and whenever you root your device you must realise the minute something goes wrong it is your own responsibility to fix it. The software in an android phone is responsible for a lot of aspects considering hardware like managing how hot and fast the cpu is, how your light works, your file system etc. The hardware is designed in a very specific manner and is set to run in a specific manner, when you root your phone you can change all that. You can force the hardware to run in "untested" ways so Samsung and other mobile manufacturers will not support when things go wrong because you use the phone in the way it wasn't designed to do.
I wouldn't go jumping on the rooting bandwagon if you're unsure about anything. I'd say do your research first and ask yourself why you want to root and also ask yourself are you going to be able to afford to fix it when things go wrong? I rooted my phone to change how my phone looks and get rid of things I don't need. Just remember when you root you cannot expect to receive help from the manufacturer when it goes wrong.
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Im thinking about PC and Windows. Its responsible for the same stuff. If you want, you can cook your PC in breakfeast... But still - I have full access on my computer, I want same things on my phone. And it shouldnt void the warranty...
Stiflerlv said:
Im thinking about PC and Windows. Its responsible for the same stuff. If you want, you can cook your PC in breakfeast... But still - I have full access on my computer, I want same things on my phone. And it shouldnt void the warranty...
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the computer is still more robust in that sense, also if you deleted files from windows which you shouldn't delete then the manufacturer would not fix it for free. If you fried the motherboard due to over clocking your computer that too wouldn't be covered by warranty. Now am not defending the manufacturers but with the amount of people that brick phones or root without knowing what they're doing would cost a lot of money to rectify.
Stiflerlv said:
Im thinking about PC and Windows. Its responsible for the same stuff. If you want, you can cook your PC in breakfeast... But still - I have full access on my computer, I want same things on my phone. And it shouldnt void the warranty...
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:good: :good: :good: :good: :good:
gareth261987 said:
the computer is still more robust in that sense, also if you deleted files from windows which you shouldn't delete then the manufacturer would not fix it for free. If you fried the motherboard due to over clocking your computer that too wouldn't be covered by warranty. Now am not defending the manufacturers but with the amount of people that brick phones or root without knowing what they're doing would cost a lot of money to rectify.
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and I would never go for service center just because of software glitch... Reinstall and move on. Same goes for Phones. Its normal if they wouldnt cover software problems with rooted phones, and approch same way you can apporch computers - reinstall -> test -> give back.
Hi there,
I've recently bought the Samsung Galaxy S20 FE 5G ( SM-G781B) and I've noticed part of the display is cloudy/distorted when black.
It's most noticeable on the lock screen, or whenever the background is black.
It looks like some sort of defect. Does anyone have any ideas?
I noticed some cloudiness (to a lesser degree) on my Samsung Galaxy S8.
I bought the S20 FE brand new from Samsung.
I've attached some images for reference.
Any help would be greatly appreciated!
If you just bought it, what's the point of making a thread? Just bring it back to the shop and show defect.
bladez said:
If you just bought it, what's the point of making a thread? Just bring it back to the shop and show defect.
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Click to collapse
Because a similar effect happened on the S8 so not sure if it's just Samsung displays or something else. Mostly visible when the room is dark so it's hard to show when the room is lit.
This is the lottery of OLED screens. Some are perfect and some are (defective) like this.
Mine has a uniformity issue, too. It's only visible in low brightness dark gray when in a dark room, so I decided to keep mine. I've seen similar issues in other oled panels of Galaxy and Pixel phones as well before. There is no guarantee you get a better panel for a replacement as mentioned in the comment above. If the un-uniformity is too bad, I would just return it and get another one because I heard Samsung is tough on exchange or repair for this kind of display issue.
tkshk said:
There is no guarantee you get a better panel for a replacement as mentioned in the comment above. If the un-uniformity is too bad, I would just return it and get another one because I heard Samsung is tough on exchange or repair for this kind of display issue.
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Click to collapse
Is it possible to get a replacement (UK) if the phone is rooted and the bootloader is unlocked?
My fear is that if I don't get it repaired/replaced, it may get worse over time, and then I'm stuck with it.
Not sure about the exchange policy in the UK. The display uniformity didn't get worse over time in my old phones.
Only problem is the Samsung stores are closed in the UK at the moment.
user128494 said:
Is it possible to get a replacement (UK) if the phone is rooted and the bootloader is unlocked?
My fear is that if I don't get it repaired/replaced, it may get worse over time, and then I'm stuck with it.
Click to expand...
Click to collapse
EU law set a president years ago that even if the phone is rooted Samsung have to honor the hardware warranty. But if your that worried back up your data and flash the stock rom back to the phone via ODIN before you send it off to Samsung. Clearly there is something wring with the display on your unit.
tkshk said:
There is no guarantee you get a better panel for a replacement as mentioned in the comment above. If the un-uniformity is too bad
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Click to collapse
The issue is the S20FE has an AMOLED screen so there is NO backlight, you should not being seeing any kind of 'glow' on put black backgrounds. Also my S20FE 5G shows no such defect.
b1k3rdude said:
EU law set a president years ago that even if the phone is rooted Samsung have to honor the hardware warranty. But if your that worried back up your data and flash the stock rom back to the phone via ODIN before you send it off to Samsung. Clearly there is something wring with the display on your unit.
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Click to collapse
The problem is, if I do send it off, they may just reject replacement of the item, as in download mode it says Warranty Void: 0x01
On the Samsung Forum a Samsung Mod talks about the warranty being voided in a similar thing:
Re: S10e flashing and warranty question.
So you're saying that by using Samsung's official firmware and tool I voided my warranty? Even tho I never rooted my phone or modified it in any way. I've mot installed any custom roms or anything? Just official stuff. And my warranty void counter on the phone remains at 0. Even tho this still...
eu.community.samsung.com
Thats the KNOX warranty only! Not the hardware warranty, don't let Samsung bully you into believing otherwise.
Of course the mods/admins on a manufacturers forum are going to tow the company line, but its just a community forum. Actual law is what you should pay head to, in this case EU law -
-https://www.piana.eu/root/ - see below
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" Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused⁵ the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software- caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have “bricked” the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker. Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty.
You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law.⁶ If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well! So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article. In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive¹ is only applicable inside the European Union and only if you bought the device as a consumer.² "
Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider was going to charge and he's going to perform the swap free of charge.
Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full factory stock FFS. No other manufacturer does what Samsung does.
Beefheart said:
Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider were going to charge and he's going to perform the swap free of charge.
Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full stock FFS. No other manufacturer does what Samsung does. I'm going back to Oneplus next year.
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Agree. That e-fuse thing is a really nasty trick by Samsung.
Unfortunately the majority of Samsung's customers dont even know or care what rooting is, let alone delve into Knox and e-fuses etc. I'm sure they're aware of it. But our outcries don't cost them money and they will conveniently ignore us unless there's a big enough number of perople who care about this stuff and make a representation at some legal forum.
End of the day, the sad fact is that as long as their sales don't suffer, or they aren't slapped with massive fines, they have no reason to change any of their policies.
enigmaamit said:
Agree. That e-fuse thing is a really nasty trick by Samsung.
Unfortunately the majority of Samsung's customers dont even know or care what rooting is, let alone delve into Knox and e-fuses etc. I'm sure they're aware of it. But our outcries don't cost them money and they will conveniently ignore us unless there's a big enough number of perople who care about this stuff and make a representation at some legal forum.
End of the day, the sad fact is that as long as their sales don't suffer, or they aren't slapped with massive fines, they have no reason to change any of their policies.
Click to expand...
Click to collapse
It's been in place for years now, but this is the first time I've fallen foul of it. After 6 months back in 2016 my S7 Edge developed the dreaded green line down the display screen fault that was common with the early generations of curved Samsung displays and I sent it back for repair despite my Knox flag being tripped. They replaced it with a brand new phone free of charge. I can only presume they're now being a log more vigilent.
The upshot is that, in the UK (not sure where other countries stand with this), if you root any Samsung handset, don't expect a repair to be performed by any approved Samsung repair center. And that includes paid repairs. You need to source the part and do it yourself. This isn't too bad for the more modular parts like screens. But I'm not even sure some of the other parts are even available to buy if your S21 Ultra develops a more serious fault. It looks like someone could easily end up with a brick they can't repair or even pay to be repaired.
So nice one Samsung, you're no better than Apple these day.
Beefheart said:
Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider was going to charge and he's going to perform the swap free of charge.
Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full factory stock FFS. No other manufacturer does what Samsung does.
Click to expand...
Click to collapse
Presumably you rooted and flashed a custom ROM, which tripped knox?
Hopefully the 1st post for whichever ROM you flashed contained a BIG BANNER telling you 'warranty void' and "dont blame me if you brick your phone?" in the process.
Avtually.. plenty of vendors invalidate the handset warranty if you unlock bootloader and flash custom ROMs. (HTC always did this - god reset their soul). Its is not "ethical" or "fair" perhaps but it is common industry parctice and is definitely not illegal.
Always be fully aware and accept that warranty status is most likely voided if YOU CHOOSE to unlock bootloader/root/flash custom ROM
Zero point in posting an angry thread on internet Forums for something you chose to do knowning the potential impact to warranty,
dezborders said:
Presumably you rooted and flashed a custom ROM, which tripped knox?
Hopefully the 1st post for whichever ROM you flashed contained a BIG BANNER telling you 'warranty void' and "dont blame me if you brick your phone?" in the process.
Avtually.. plenty of vendors invalidate the handset warranty if you unlock bootloader and flash custom ROMs. (HTC always did this - god reset their soul). Its is not "ethical" or "fair" perhaps but it is common industry parctice and is definitely not illegal.
Always be fully aware and accept that warranty status is most likely voided if YOU CHOOSE to unlock bootloader/root/flash custom ROM
Zero point in posting an angry thread on internet Forums for something you chose to do knowning the potential impact to warranty,
Click to expand...
Click to collapse
My dear, the man says that he knows that his phone is OUT OF GARANTY and want to pay for the repair ,but samsung refuses...
dezborders said:
Presumably you rooted and flashed a custom ROM, which tripped knox?
Hopefully the 1st post for whichever ROM you flashed contained a BIG BANNER telling you 'warranty void' and "dont blame me if you brick your phone?" in the process.
Avtually.. plenty of vendors invalidate the handset warranty if you unlock bootloader and flash custom ROMs. (HTC always did this - god reset their soul). Its is not "ethical" or "fair" perhaps but it is common industry parctice and is definitely not illegal.
Always be fully aware and accept that warranty status is most likely voided if YOU CHOOSE to unlock bootloader/root/flash custom ROM
Zero point in posting an angry thread on internet Forums for something you chose to do knowning the potential impact to warranty,
Click to expand...
Click to collapse
Presumably YOU read my opening post before quoting and responding to it. But IT appears not.
Let me help you out. There is a substantial difference between refusing warranty repair if the handset goes back with the bootloader unlocked and/or the phone rooted, and permanently flagging a device as having been unlocked and rooted at some point so as to refuse repair even if it's returned with the bootloader re-locked and a stock rom flashed. HTC devices (and all other manufacturers to my knowledge) could always be put back into a complete factory state, providing the fault with the device wasn't such that prevented it being done, and the warranty was then honoured. With Samsung Knox, tripping is permanent.
And READ please before responding to someone. I never said I expected a warranty repair, I've owned enough Samsung devices to know tripping Knox can well result in a refusal if a handset develops a fault and I rooted my S21 Ultra knowing this. But I DO expect to be able to pay for a screen replacement if it ends up being damaged in an accident, Knox flag or not. Hence my annoyance.
Beefheart said:
Presumably YOU read my opening post before quoting and responding to it. But IT appears not.
Let me help you out. There is a substantial difference between refusing warranty repair if the handset goes back with the bootloader unlocked and/or the phone rooted, and permanently flagging a device as having been unlocked and rooted at some point so as to refuse repair even if it's returned with the bootloader re-locked and a stock rom flashed.
Click to expand...
Click to collapse
Try and see it from the manufacturers' point of view... they have no idea what software you have run and what root level functions you have used . .e.g. CPU overclocking, and other out of spec HW settings - things that could protentially damage the hardware.
Once you - the customer - choose to unlock bnootloader and / or root a device you give up your right to manufacturers warranty.
Don't pretend you did not know this before you did it. This was your decision so be a man and accept the consequences.
Big boys don't cry.... well maybe the Snowflakes do... ?
P.S.
Standard warning text on almost every root or ROM thread:
* Your warranty is now void.
* I am not responsible for bricked devices, dead SD cards,
* thermonuclear war, or your getting fired because the alarm app failed. Please
* do some research if you have any concerns about features included in this ROM
* before flashing it! YOU are choosing to make these modifications, and if
* you point the finger at me for messing up your device, I will laugh at you.
bromonano said:
My dear, the man says that he knows that his phone is OUT OF GARANTY and want to pay for the repair ,but samsung refuses...
Click to expand...
Click to collapse
Why should manufacturer be forced to repair a warranty voided device?
The OP made a consious decision to root and give up his rights to manufacturer support.
See my previous reply to OP expaining WHY manufacturers should not be expected to repair rooted devices.
dezborders said:
Try and see it from the manufacturers' point of view... they have no idea what software you have run and what root level functions you have used . .e.g. CPU overclocking, and other out of spec HW settings - things that could protentially damage the hardware.
Once you - the customer - choose to unlock bnootloader and / or root a device you give up your right to manufacturers warranty.
Don't pretend you did not know this before you did it. This was your decision so be a man and accept the consequences.
Big boys don't cry.... well maybe the Snowflakes do... ?
P.S.
Standard warning text on almost every root or ROM thread:
* Your warranty is now void.
* I am not responsible for bricked devices, dead SD cards,
* thermonuclear war, or your getting fired because the alarm app failed. Please
* do some research if you have any concerns about features included in this ROM
* before flashing it! YOU are choosing to make these modifications, and if
* you point the finger at me for messing up your device, I will laugh at you.
Click to expand...
Click to collapse
Right, so it's more a comprehension issue you have, rather than an outright inability or refusal to read? Or perhaps you not quoting the final paragraph in my last post was deliberate so you could continue with your strawman?
I'll make this simple. I'll even use bullets to make things easier.
I'm NOT expecting a warranty repair, I'm fully aware my phone warranty was voided when I tripped Knox. And furthermore, it's not a warranty repair anyway given that the screen was damaged.
I AM expecting to be able to pay for a repair, with any costs Samsung or my provider incur to be passed onto myself, EVEN IF THE WARRANTY HAS BEEN VOIDED OR HAS EXPIRED.
There we go, nice and simple. In short, you seem to be confused between a device being repaired under warranty, and a device being repaired with the cost being passed onto the user. If it was a warranty repair being refused, this thread wouldn't exist.
I hope this helps, I really can't make it any easier to understand.
Anyway, onto better news, the new screen assembly arrived today, and I have a genuine S21 Ultra gasket arriving tomorrow which means full IP68 should be maintained once the rear panel is put back on.
Should have it up and running by close of play by Thursday and it can't come a minute too soon. I've been on my work iPhone Xs dual simmed with an eSim for the last 10 days. Horrible phones, really makes you appreciate Android and the freedom it comes with.
Beefheart said:
Anyway, onto better news, the new screen assembly arrived today, and I have a genuine S21 Ultra gasket arriving tomorrow which means full IP68 should be maintained once the rear panel is put back on.
Should have it up and running by close of play by Thursday and it can't come a minute too soon. I've been on my work iPhone Xs dual simmed with an eSim for the last 10 days. Horrible phones, really makes you appreciate Android and the freedom it comes with.
Click to expand...
Click to collapse
Bad adventure indeed.
I think someone at Samsung decided that warranty void IS warranty void, no exception at all. And you got caught in this bad situation...
Maybe because of covid times, they need to be so much stricter to save manual labour time ?
I agree with you that a software non issue should not impact a hardware issue, but since when "should not" have done anything about all that ?
dezborders said:
Why should manufacturer be forced to repair a warranty voided device?
The OP made a consious decision to root and give up his rights to manufacturer support.
See my previous reply to OP expaining WHY manufacturers should not be expected to repair rooted devices.
Click to expand...
Click to collapse
Man... you really need to learn to read before you post. The OP is not requesting a warranty repair. Instead he's offering to pay for their service.
Beefheart said:
I'm NOT expecting a warranty repair, I'm fully aware my phone warranty was voided when I tripped Knox. And furthermore, it's not a warranty repair anyway given that the screen was damaged.
I AM expecting to be able to pay for a repair, with any costs Samsung or my provider incur to be passed onto myself, EVEN IF THE WARRANTY HAS BEEN VOIDED OR HAS EXPIRED.
Click to expand...
Click to collapse
Nope I totally understood the OP.
- I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.
However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.
1 week after you get your phone back, a new fault appears.... lets say a CPU fault.
- did Saumsung engineer cause the new fault
- did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
- "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
- is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?
Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?
The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.
Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?
Samsung Galaxy S21 Ultra Repairs| Authorised ... - TMT Firsthttps://www.tmtfirst.co.uk › shop › samsung-galaxy-s2...
We can complete various Samsung Galaxy S21 Ultra repairs using genuine Samsung parts and approved tools. Arrange a repair online today ...
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This can result in only a few days turnaround making us the fastest screen repair company in the UK! All repairs come with our warranty. Related products.
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WeFix can repair your Samsung Galaxy S21 Ultra 5G Screen at your location - at home or at work. Booking online is quick and simple, with same day repairs ...
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We only use Genuine Samsung replacement parts for this repair. Please note: The glass screen and lcd in this particular device are a bonded unit, therefore we ...
£305.00 · In stock
haobiao009 said:
Man... you really need to learn to read before you post. The OP is not requesting a warranty repair. Instead he's offering to pay for their service.
Click to expand...
Click to collapse
I read and understood the OP.... But Samsung does not want his money. They do not want anything to do with his Knox tripped phone.
If you unlock the phone the warranty is void, we all understand that bit. They will not repair under warranty because UK law would require them to respect the warranty by repairing it.
This would apply to a paid repair as well, a paid repair would come with some warranty for the repair forcing them to provide a warranty of a device that they cannot support because you chose to unlock. This creates a legal grey area for you and Samsung so their best option is to not repair it.
If you read the full T&Cs it will state that once unlocked the warranty void and no warranty can be applied to the device. Not even by a paid repair.
I stopped rooting my phones years ago because of this legal issue. Plus the constant maintenance of root is just too time-consuming.
dezborders said:
Nope I totally understood the OP.
- I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.
However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.
1 week after you get your phone back, a new fault appears.... lets say a CPU fault.
- did Saumsung engineer cause the new fault
- did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
- "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
- is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?
Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?
The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.
Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?
Samsung Galaxy S21 Ultra Repairs| Authorised ... - TMT Firsthttps://www.tmtfirst.co.uk › shop › samsung-galaxy-s2...
We can complete various Samsung Galaxy S21 Ultra repairs using genuine Samsung parts and approved tools. Arrange a repair online today ...
£15.00 to £279.00 · In stock
Samsung Galaxy S21 Ultra Screen Repair - Mobile Screen Fix ...https://www.mobilescreenfix.co.uk › product › samsun...
This can result in only a few days turnaround making us the fastest screen repair company in the UK! All repairs come with our warranty. Related products.
£275.00 to £305.00 · Out of stock
Samsung Galaxy S21 Ultra 5G Screen Repair and Replacementhttps://wefix.co.uk › SM-G998B-repairs
WeFix can repair your Samsung Galaxy S21 Ultra 5G Screen at your location - at home or at work. Booking online is quick and simple, with same day repairs ...
Original Genuine Samsung Galaxy S21 Ultra 5G Front Screen ...https://mobitech-sheffield.co.uk › product › original-ge...
We only use Genuine Samsung replacement parts for this repair. Please note: The glass screen and lcd in this particular device are a bonded unit, therefore we ...
£305.00 · In stock
Click to expand...
Click to collapse
You are absolutely correct. People are bashing you because you did come across a bit arrogant, but your reasoning is spot on.
I understand the OP frustration, however, if you look at it from the manufacturer's point of view, you will understand why they don't do it. They don't want to be liable for any other damage that may have been caused by improper use of su access., such as (and especially as) CPU/ GPU overclocking.
The first thought that comes to mind as a customer is: "But I'm paying for it, don't they want my money???" The simple answer is: NO! They DO NOT want your money, it is not worth the trouble of after services support and possible suing in case what I mentioned above happens.
I sympathise with your situation, but Samsung is not wrong here. As dezborders mentioned, look for a third party repairer as they will most likely not care about this, it will cost you less and if you go to a reputable shop, it will be the same level of service as Samsung would deliver.
haobiao009 said:
Man... you really need to learn to read before you post. The OP is not requesting a warranty repair. Instead he's offering to pay for their service.
Click to expand...
Click to collapse
Hi all,
snaptube vidmate
My alarm continues going off at the equal time despite the fact that i've grew to become it off. I'm the clock settings all alarms are off. I suppose an antique alarm could hav been restored drum backup from my Samsung account after I first were given the smartphone. Is there a way to disable the rogue alarm. Please assist as I absolutely do not want to manufacturing facility reset the telephone.
Thanks!!
Beefheart said:
It's been in place for years now, but this is the first time I've fallen foul of it. After 6 months back in 2016 my S7 Edge developed the dreaded green line down the display screen fault that was common with the early generations of curved Samsung displays and I sent it back for repair despite my Knox flag being tripped. They replaced it with a brand new phone free of charge. I can only presume they're now being a log more vigilent.
The upshot is that, in the UK (not sure where other countries stand with this), if you root any Samsung handset, don't expect a repair to be performed by any approved Samsung repair center. And that includes paid repairs. You need to source the part and do it yourself. This isn't too bad for the more modular parts like screens. But I'm not even sure some of the other parts are even available to buy if your S21 Ultra develops a more serious fault. It looks like someone could easily end up with a brick they can't repair or even pay to be repaired.
So nice one Samsung, you're no better than Apple these day.
Click to expand...
Click to collapse
Doubt it. Having a broken screen replaced under UK consumer laws cannot be denied because Knox is tripped. You got shafted by the rep talking tripe.
Limeybastard said:
Doubt it. Having a broken screen replaced under UK consumer laws cannot be denied because Knox is tripped. You got shafted by the rep talking tripe.
Click to expand...
Click to collapse
Think there was more to it than that. I got the phone back and it was clear when I removed the back to replace the assembly myself, it had already been opened as the gasket had been removed. I suspect they removed the back and were about to perform the repair but then saw the warranty void flag and simply decided they'd rather not bother fixing it even for a cost, the Knox flag was just a convenient excuse.
dezborders said:
Nope I totally understood the OP.
- I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.
However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.
1 week after you get your phone back, a new fault appears.... lets say a CPU fault.
- did Saumsung engineer cause the new fault
- did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
- "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
- is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?
Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?
The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.
Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?
Samsung Galaxy S21 Ultra Repairs| Authorised ... - TMT Firsthttps://www.tmtfirst.co.uk › shop › samsung-galaxy-s2...
We can complete various Samsung Galaxy S21 Ultra repairs using genuine Samsung parts and approved tools. Arrange a repair online today ...
£15.00 to £279.00 · In stock
Samsung Galaxy S21 Ultra Screen Repair - Mobile Screen Fix ...https://www.mobilescreenfix.co.uk › product › samsun...
This can result in only a few days turnaround making us the fastest screen repair company in the UK! All repairs come with our warranty. Related products.
£275.00 to £305.00 · Out of stock
Samsung Galaxy S21 Ultra 5G Screen Repair and Replacementhttps://wefix.co.uk › SM-G998B-repairs
WeFix can repair your Samsung Galaxy S21 Ultra 5G Screen at your location - at home or at work. Booking online is quick and simple, with same day repairs ...
Original Genuine Samsung Galaxy S21 Ultra 5G Front Screen ...https://mobitech-sheffield.co.uk › product › original-ge...
We only use Genuine Samsung replacement parts for this repair. Please note: The glass screen and lcd in this particular device are a bonded unit, therefore we ...
£305.00 · In stock
Click to expand...
Click to collapse
Here's an easier scenario:
He opens it and makes a mistake and now has to replace the motherboard because it was his fault.
No more tripped knox
Half the time they dont even repair the phone right away and just send you a different repaired one and he wouldnt be able to do it in this situation.