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I have one of the Hero's that will not let me overclock past 691, plus there is a crap load of dust underneath my screen.....do you think Sprint would exchange my phone for one that will let me overclock into the 700's?
How long have you had it, out of curiosity
...and I doubt they'd do it if that's the reason you tell them you want a swap!
Sent with the xda app using CM6
It is just under a year, I am probably going to just upgrade to the Evo in December since I am due for an upgrade then. But it annoys me that I can't overclock the way most of you guys can.
I always call them rather than go in. Tell them you live 20 miles or so from the nearest repair center. They will transfer you to a truobleshooter, the Hero has a known speaker problem. Say when using the phone you can barely understand because the speaker is crackling. That worked for me, one of the 4 replacements I have gotten
Sent from my HERO200 using XDA App
It also helps that the phone you want to replace is your primary line. One I want to try next is the USB, this way they dont know if it is your phone or the charger. They will have to send a complete kit (new phone) rather than a replacement.
My Nexus One has developed a stuck pixel. As a launch week buyer, I have 2 more months on my warranty. I also don't own any other phone compatible with my carrier, so I'd prefer a device swap over waiting for a repair - especially since I'm located in Canada.
Any experiences to report involving warranty swaps now that the Nexus One is no longer sold?
Also, I have a little scuff on the corner of my phone, which may or may not count as normal wear and tear. Has anyone here ever been charged for phone damage after a device swap?
I've rooted it but the bootloader is still locked. I was thinking that if I restore to stock via PASSIMG, Google shouldn't know the difference. Perhaps I'll even be able to restore the nandroid backup of one phone to the other.
Sent from my Nexus One using XDA App
Feh. The device swap is no longer an option unless I use a US address. I'm not incredibly excited at the prospect of having to cross the border and pick up my device in a strange place in order to obtain warranty service.
And since I don't currently own any other phone that'll work on WIND Mobile, sending it in for warranty is not an option either.
My choice is, cough up some money for an interim replacement phone, or cross the border for a device swap.
You can have it shipped to my house...
LOL, i just shipped mine out, using a dumb phone is really freakin me out!
Miss my Nexus one already.
v0kal said:
You can have it shipped to my house...
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Click to collapse
Heh thanks, but Baltimore is pretty far from Vancouver.
I'll mull over my options. Warranty ends early in January, but I have a 1-year extension due to my credit card's extended warranty program. I could go with a receiving service in Blaine or Point Roberts but it's just a pain. Or alternately I could get myself a secondary phone to tide me over... which costs money.
Off topic, But did you have to call google to setup the exchange? My power button is beginning to not want to work all the time so i'm thinking about warranty exchanging it. However, my phone is rooted with s=off think that will be a problem?
cmstlist said:
Heh thanks, but Baltimore is pretty far from Vancouver.
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Click to collapse
I'm in Washington state...
Sent from my Nexus One using XDA App
Where in WA?
If I go ahead with it via a US address, I could always use The Letter Carrier in Point Roberts. Still it's a pain.
danger-rat said:
I'm in Washington state...
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
Sent from my Nexus One using XDA App
I'll PM you...
Sent from my Nexus One using XDA App
Remember that HTC uses SLCD on their Nexus One phones. I called Warranty Repair to setup a swap and she said that all phone are exchanged with the new SLCD screens.
So if you have an AMOLED and you don't want an SLCD just think of your options. Either deal with the pixel and keep Amoled or swap to a new SLCD. Some people say that they've swapped and they've gotten AMOLED in return, so I think its a 50/50 chance.
I've seen the SLCD Desire models. I think I actually like them better because the jagged edges of the Pentile matrix give me a headache after a while. So that wouldn't bother me too much. However it would make ROM Manager useless until Clockwork Recovery is updated to support SLCD. So I'd need to flash Amon recovery manually via flash_image.
Sent from my Nexus One using XDA App
I think the speaker on my One has blown. The sound is very distorted even when on low volumes. Could this be a software issue or is it most likely to be hardware?
I have unlocked the bootloader and flashed the latest version of TrickDroid so I'm not sure where I stand with the warranty.
Thanks is advance.
On HTC warranty - most probably it is void now. You can call them and check if they are willing to fix a rooted phone.
In EU (and I assume you are in UK) you have Statutory Warranty - 2 years.This is regulated by consumer regulations and this comes from EU. This one is NOT void through rooting - http://piana.eu/root. This said - I am currently having serious problems with fixing my S3 this way in Norway (legislation is identical) and I have to go through consumer counsel/tribunal which takes up to 6 months in total...
If you're in a country where covered by appropriate legislation, a Sale of Goods Act law will almost certainly a problem like this so soon after purchase, especially considering you're not at fault.
Check out if your country has such legislation which covers you, and if so ask for a replacement under that legislation. If not, eh... ask politely?
I think the speaker on my One has blown. The sound is very distorted even when on low volumes. Could this be a software issue or is it most likely to be hardware?
I have unlocked the bootloader and flashed the latest version of TrickDroid so I'm not sure where I stand with the warranty.
Thanks is advance.
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Click to collapse
Forgive my ignorance as I have only had Samsung phones the past few years but, shouldn't you just be able to flash back to stock and unroot? I wouldn't think it would be too difficult. However, as I said, I have only had experience with Samsung phones for a while.
matthewmcquay said:
Forgive my ignorance as I have only had Samsung phones the past few years but, shouldn't you just be able to flash back to stock and unroot? I wouldn't think it would be too difficult. However, as I said, I have only had experience with Samsung phones for a while.
Click to expand...
Click to collapse
Yes I agree. Flash stock and get a replacement
Sent from my Desire HD using Tapatalk 2
matthewmcquay said:
Forgive my ignorance as I have only had Samsung phones the past few years but, shouldn't you just be able to flash back to stock and unroot? I wouldn't think it would be too difficult. However, as I said, I have only had experience with Samsung phones for a while.
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Click to collapse
The bootloader is nlocked through HTCDev so they have the IMEI. Also when you relock it says 'relocked' instead of 'locked' (exactly like when you mess with pc odin and you flash back to a samsung rom it says 'official' but the flash counter isn't reset). To be able to get back a 'locked' status (so the equivalent of triangle away on samsung devices) you need s-off.
CreepyDroid said:
The bootloader is nlocked through HTCDev so they have the IMEI. Also when you relock it says 'relocked' instead of 'locked' (exactly like when you mess with pc odin and you flash back to a samsung rom it says 'official' but the flash counter isn't reset). To be able to get back a 'locked' status (so the equivalent of triangle away on samsung devices) you need s-off.
Click to expand...
Click to collapse
Unlocking doesn't void the warranty more than likely. At least here in the U.S they don't care
It depends on the carrier
Sent from my One X using Tapatalk 2
Dump your hboot and upload it here. Then tell me what should be written there instead of relocked I can rename it for you
Riyal said:
Dump your hboot and upload it here. Then tell me what should be written there instead of relocked I can rename it for you
Click to expand...
Click to collapse
Magic isn't allowed on XDA.
I'm gonna report on this tomorrow... I got a couple of pops in my speaker when playing YouTube videos on the lowest volume at first. For some reason when I played music at full volume there were no problems but as soon as I put the volume lower and played a YouTube video every know and then i would get a pop sound.
Sent from my HTC One using xda premium
I just took then phone back to a Phones4U shop and they replaced it there and then. It would seem if the phone develops a fault within 28 days of purchase you can take it back to the retailer instead of HTC. Most retailers wouldn't have a clue if you have unlocked the bootloader and flashed custom Roms so it didnt matter.
As I couldnt find the correct RUU I just took it into the shop with TrickDroid's Rom still installed and they didn't question it at all!! :laugh:
dr9722 said:
I just took then phone back to a Phones4U shop and they replaced it there and then. It would seem if the phone develops a fault within 28 days of purchase you can take it back to the retailer instead of HTC. Most retailers wouldn't have a clue if you have unlocked the bootloader and flashed custom Roms so it didnt matter.
As I couldnt find the correct RUU I just took it into the shop with TrickDroid's Rom still installed and they didn't question it at all!! :laugh:
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Yours might possibly be a newer batch phone now. Can u check for the iconic 'gap' at the top and bottom or for any overhang.
Sent from my HTC One using xda premium
yvibes said:
Yours might possibly be a newer batch phone now. Can u check for the iconic 'gap' at the top and bottom or for any overhang.
Sent from my HTC One using xda premium
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Click to collapse
Oh my god didn't notice that before. Yes there is a small gap at the top, very minor at the bottom. Cant see any overhang.
dr9722 said:
Oh my god didn't notice that before. Yes there is a small gap at the top, very minor at the bottom. Cant see any overhang.
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Click to collapse
OK they are definitely still shipping first batch phones. Anyone wanting exchange should still wait.
Sent from my HTC One using xda premium
I have the same issue on my phone. Tried the included Thor movie, speakers crackle at any volume. So many issues with the phone! Still love it, will arrange for a return and exchange hopefully with a second batch phone.
dr9722 said:
I think the speaker on my One has blown. The sound is very distorted even when on low volumes. Could this be a software issue or is it most likely to be hardware?
I have unlocked the bootloader and flashed the latest version of TrickDroid so I'm not sure where I stand with the warranty.
Thanks is advance.
Click to expand...
Click to collapse
Hi there, do you have the youtube link for the crack sound? I want to try with my New One estimate to arrive tomorrow.
After further investigation, the sound problem only shows up when certain videos are played (hi-def MKVs I think). Sound is fine otherwise, so I think it is a software issue. Can anyone else try THOR on HTC Watch, at the beginning of the film, when it should be silent, do you hear the speakers crackle even at low volumes?
On my replacement handset the bottom speaker has totally gone. No sound coming through it at all. Back to Phones4U :crying:
Wth, how am I suppose to buy this phone online when there are so many problems detected????? I need to buy 4 phones online and the main problem is that I won't even be able to return in case of problems since im from faaar away where HTC has long gone.
Sent from my GT-I9300 using Tapatalk 2
ksarius said:
Wth, how am I suppose to buy this phone online when there are so many problems detected????? I need to buy 4 phones online and the main problem is that I won't even be able to return in case of problems since im from faaar away where HTC has long gone.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Wait a while until the new batches are out and most problems should be sorted by then.
Sent from my HTC One using xda app-developers app
I think my internal antenna may be damaged and i want to take it into Sprint to be looked at, but my phone is rooted with S-Off. Do i have to undo everything and bring it back to stock in order for them to look at and if there is a problem, fix my phone? thanks
They are supposed to fix it rooted or not as long as it's a hardware problem
I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app
Why do you think your antennae doesn't work?
tsdeaton said:
I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm rocking a refurb I got 3 months after release. A lot of people returned their initial phones it appears.
My 2ยข
Return it to stock. Goto Sprint store. They'll order you a new one and it'll hit your door in 2-3 days. My phone blew the top speaker. The repair center did the order, I tracked it with the number they provided to my email and I was back in business in only a few days.
tsdeaton said:
I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
weidnerj said:
Why do you think your antennae doesn't work?
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Click to collapse
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.
jeffhbo said:
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.
Click to expand...
Click to collapse
try a different rom?
jeffhbo said:
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.
Click to expand...
Click to collapse
you may have borked your radio. i think that is fixable.
Aldo101t said:
you may have borked your radio. i think that is fixable.
Click to expand...
Click to collapse
you mean i might just need to update/flash a new radio?
jeffhbo said:
you mean i might just need to update/flash a new radio?
Click to expand...
Click to collapse
i'm not quit sure the procedure on this phone, usually an RUU and then a factory reset from stock recovery will restore radio function.
there may be another way of restoring radio function, not sure, may someone who knows for sure can chime in here.this may or may not be your problem but it couldn't hurt to try
Aldo101t said:
i'm not quit sure the procedure on this phone, usually an RUU and then a factory reset from stock recovery will restore radio function.
there may be another way of restoring radio function, not sure, may someone who knows for sure can chime in here.this may or may not be your problem but it couldn't hurt to try
Click to expand...
Click to collapse
Thank you very much. I'll give it a try. If someone with knowledge of the exact procedure for this device could give further explanation it would be greatly appreciated. Thank you again for your advice.
Sent from my HTCONE using XDA Premium 4 mobile app
jeffhbo said:
Thank you very much. I'll give it a try. If someone with knowledge of the exact procedure for this device could give further explanation it would be greatly appreciated. Thank you again for your advice.
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I could help you out if you have some time shoot me a PM
Hmmmm guess not
I'm pretty sure my One has blown the top speaker (again). This happened to a previous phone I had and I got it replaced, within the last few months even. Has anyone else had multiple One's blow speakers? Is this a common defect or am I just that unlucky?
I don't even use the speakers very often, so it's not like I've overused them or cranked the music/voice up on it to manage to blow them.
Happened to me twice. Sounds real crackling. Best buy replaced mine without hesitation
Sent from my HTC One using XDA Premium 4 mobile app
Sprint replaced mine once before, and should do so again, I was just curious if it's a common problem with these phones.
tatonka_hero said:
Sprint replaced mine once before, and should do so again, I was just curious if it's a common problem with these phones.
Click to expand...
Click to collapse
I have had mine for a while and have maxed out the volume for a time while listening to music and no issues yet. Not sure if certain types of music or audio boosts on certain tracks may change this. For example, I found a copy of a Lil Wayne cd that I can play on low volume and I can hear the bass boost in the track itself. I can hear the distortion from the low frequency. Fortunately I am not a Lil Wayne fan and will never have need to play it through my phones speakers.
Maybe you came across a track boosted as such and this contributed to the blown speakers? Just a thought .
herschbach3 said:
I have had mine for a while and have maxed out the volume for a time while listening to music and no issues yet. Not sure if certain types of music or audio boosts on certain tracks may change this. For example, I found a copy of a Lil Wayne cd that I can play on low volume and I can hear the bass boost in the track itself. I can hear the distortion from the low frequency. Fortunately I am not a Lil Wayne fan and will never have need to play it through my phones speakers.
Maybe you came across a track boosted as such and this contributed to the blown speakers? Just a thought .
Click to expand...
Click to collapse
It's certainly possible, but I so rarely even use the speakers that I doubt it. Usually it's lullabies playing if anything (this thing is great for that when you've got a baby). I didn't notice it until I put my dad on speakerphone Monday morning
I've had 3 different HTC ones get crackly speakers...from what I've read I'm probably in the "work in dusty/metal dust environment" group. Took about 1-2 months from new status to have issue each time...
Sent from my HTCONE using xda app-developers app
onefasttreopro said:
I've had 3 different HTC ones get crackly speakers...from what I've read I'm probably in the "work in dusty/metal dust environment" group. Took about 1-2 months from new status to have issue each time...
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Ah, maybe that's it. I do work in a machine shop at times during the day and have been known to go home with aluminum shavings in my pockets (ouch). The rest of the environment at work is essentially a clean room, so it's not coming from there.
If the dang phone wasn't such a pain to disassemble we would be painting them at work and I could have just gotten it fixed by one of our techs.
Hasn't happened to mine, regularly (daily) use the phone on 50-100% volume to listen to stuff in the shower while leaving the phone on the sink. I agree with the theory of it probably being some specific type of audio file type (boosted track?) messing with the speakers
They're getting another replacement, but said if I have to get a third phone they'll charge me $25. They never did that when I went through 7 different Evo Shift 4G's!
tatonka_hero said:
They're getting another replacement, but said if I have to get a third phone they'll charge me $25. They never did that when I went through 7 different Evo Shift 4G's!
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Click to collapse
Yea it sux....it's part of the revised equipment service and repair program...used to be $4/month for me and kept getting replacements no problem whenever I had a problem.... Now they are raising the price on ESRP plans to $5/month and limit to 2-3 replacements per year and then $25 per device...imho it is BS because if device isn't working we the users/subscribers shouldn't be penalized for defective devices...another way to save on losses by Sprint and push towards dealing with manufacturer...which isn't too bad if it's a simple fix and otherwise phone is fine and you have a backup device for duration of repair.
Sent from my HTCONE using xda app-developers app
tatonka_hero said:
They're getting another replacement, but said if I have to get a third phone they'll charge me $25. They never did that when I went through 7 different Evo Shift 4G's!
Click to expand...
Click to collapse
Which insurance plan do you have?
Sent from my One using Tapatalk
Rimmir said:
Which insurance plan do you have?
Sent from my One using Tapatalk
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Click to collapse
TEP, as far as I know. Like $11/mo I think. It's also an advantage club line, or whatever they're calling employee hosted plans these days
I have had 3 replacments for the blown speaker issue. phone still under warranty so replaced free. now my 4th HTC ONE has the same issue again & the sprint store i previously went to said i have to go to a corporate location cause it an isolated issue so they couldnt do anything. i have yet to go. i think i will go today
My camera decided to stop working (no physical damage). I bought this phone in May 2013 with the $11/month insurance plan. What's the process of replacing it and how much does it cost?
Sent from my One using Tapatalk
I'm on my 3rd ONE in a few months. Local sprint store (not-corporate) has been extremely cool with getting me replacements. They had to order the first one, but the next one (yesterday) they had a re-furb in stock that they gave to me right on the spot. Barely any questions asked.
e_town said:
I'm on my 3rd ONE in a few months. Local sprint store (not-corporate) has been extremely cool with getting me replacements. They had to order the first one, but the next one (yesterday) they had a re-furb in stock that they gave to me right on the spot. Barely any questions asked.
Click to expand...
Click to collapse
Stupid question, what's the difference between corporate and noncorporate stores? How do I tell the difference?
Sent from my HTCONE using Tapatalk
Rimmir said:
Stupid question, what's the difference between corporate and noncorporate stores? How do I tell the difference?
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
The quickest way to find out is just walk in and ask a worker or go to sprints website and do a search for locations...the non corporate ones will be named like "sprint by wireless company x"....there's corporate, premier sprint (non corporate but only sprint sales), and then the tier 2/3 multi carrier locations that have multiple brands in one location...
Sent from my HTCONE using xda app-developers app
onefasttreopro said:
The quickest way to find out is just walk in and ask a worker or go to sprints website and do a search for locations...the non corporate ones will be named like "sprint by wireless company x"....there's corporate, premier sprint (non corporate but only sprint sales), and then the tier 2/3 multi carrier locations that have multiple brands in one location...
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
So non corporates can give me a refurb if they have it in stock? A month ago I walked into a corporate store and asked to file an insurance claim for another device and they just had me call assurion and talk to them myself.
Sent from my HTCONE using Tapatalk
Non corporates might happen to stock various phones for exchanges, not all...they have different procedures than corporate...at a non corporate store i worked at we had one or two of the common ones in stock for your situation and when you came in we did the exchange through your account and got your device for our stock and we handed you one we had....Hope that makes sense...saves hassle of waiting for the customer to get a device 3 days later...
Sent from my HTCONE using xda app-developers app
onefasttreopro said:
Non corporates might happen to stock various phones for exchanges, not all...they have different procedures than corporate...at a non corporate store i worked at we had one or two of the common ones in stock for your situation and when you came in we did the exchange through your account and got your device for our stock and we handed you one we had....Hope that makes sense...saves hassle of waiting for the customer to get a device 3 days later...
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
But did you still charge those customers the assurion deductible?
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