Database Develop

Shattered Screen

Gorilla Glass my ass. Dropped the Nexus 4 today and the screen shattered. Not only that but the screen is no longer touch sensitive.
FML

Ouch man that's no good well you better get on the phone with a CSR to get a replacement.
Sent from my Nexus 4 using xda app-developers app

Daniel Dumile said:
Gorilla Glass my ass. Dropped the Nexus 4 today and the screen shattered. Not only that but the screen is no longer touch sensitive.
FML
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Pics?
Gorilla Glass can only do so much hombre. I'm sorry your phone shattered.
---------- Post added at 05:58 PM ---------- Previous post was at 05:57 PM ----------
Jefferyrbrown1983 said:
Ouch man that's no good well you better get on the phone with a CSR to get a replacement.
Sent from my Nexus 4 using xda app-developers app
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Why would Google send him a replacement for a phone that he broke?

Daniel Dumile said:
Gorilla Glass my ass. Dropped the Nexus 4 today and the screen shattered. Not only that but the screen is no longer touch sensitive.
FML
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Gorilla glass is more durable than ordinary glass. It's a not shatter/crack resistant.
Sent from my One X

MaxCarnage said:
Pics?
Gorilla Glass can only do so much hombre. I'm sorry your phone shattered.
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Unfortunately, the Nexus was the only camera I had.

Dude... Gorilla Glass is still glass.
It's engineered to be scratch resistant, not shatter proof.
If it makes impact with something sharp/pointed or if it makes contact in just the right spot, it will shatter. It's just physics.
If the shock can't disperse evenly or if it's absorbed entirely by the screen, it will shatter. That's what bumpers are for.
Either way, you dropped it. That's not Google's fault. They didn't sell you a defective device, they sold a device to a clumsy person.
Sent from my Nexus 4 using xda premium

lwfb said:
Dude... Gorilla Glass is still glass.
It's engineered to be scratch resistant, not shatter proof.
If it makes impact with something sharp/pointed or if it makes contact in just the right spot, it will shatter. It's just physics.
If the shock can't disperse evenly or if it's absorbed entirely by the screen, it will shatter. That's what bumpers are for.
Either way, you dropped it. That's not Google's fault. They didn't sell you a defective device, they sold a device to a clumsy person.
Sent from my Nexus 4 using xda premium
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Not scratch proof. I had a scratch on it after the first day of light use....I have no idea how it got there.
Is there any way I can get this repaired? This is my only phone and I hate the thought that I just threw away $340.

LG said:
This is the way the warranty service works here: The warranty that we offer is valid for 12 months with the copy of the receipt and it covers only manufacturing defects, no liquid, physical or cosmetic damages, otherwise charges may apply for the repair on the unit. The process takes 5-7 business days, and the only cost that you need to cover would be shipping and handling by sending the defective unit to us and we cover the shipping back with Fedex.
michelle: If the phone is out of warranty, you can still send it in to us, we can evaluate it and check if it is repairable or not. If there’s a repair cost, we will inform you how much it is and then you decide if you want to pay or not for the repair on the unit.
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LG sent me this

You can get our repaired, but it will be a while before replacement parts are available. Lg would new the only ones that can fix it for now.
Sent from my HTC Sensation using Tapatalk 2

People need to understand that scratch/shatter RESISTANT != indestructible.
A shame that you dropped it and it broke, but LG nor Google has a responsibility to fix your mishap free of charge.

Sorry to hear man. At this time with backorders and **** you could be waiting along time for a new replacement phone. I don't think parts are even out yet to fix that... That ****ing sucks man.
Sent from my Nexus 4 using Tapatalk 2

I don't mind paying for a repair. Only reason I didn't have a bumper is because Google sold out of them.
The lady at LG told me to contact Google first and see if they have a repair program. Will let you all know when I can get to a phone to call them.

Daniel Dumile said:
I don't mind paying for a repair. Only reason I didn't have a bumper is because Google sold out of them.
The lady at LG told me to contact Google first and see if they have a repair program. Will let you all know when I can get to a phone to call them.
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Click to collapse
Yes, same here chief. Bumper sold out, Immediately tho I bought my ass a $3 TPU case from China for the time till the bumpers come back up. You could be paying if the screen/digitizer cost like the nexus did at like 150+ just for that part! Good luck tho man.
Sent from my Nexus 4 using Tapatalk 2

I did the same with my GN2
As stated above my GN2 had the same fate. Luckily Sammy had a deal here in Sweden and i got it fixed for $100 (US). Shipping included. I really hope Samsung push the development of flexible scratch resistant screens. Hopefully they will be less likely to shatter.
---------- Post added at 01:41 AM ---------- Previous post was at 01:37 AM ----------
The glass is also easily scratched and i have treated it like a new-born.

Dmwitz said:
As stated above my GN2 had the same fate. Luckily Sammy had a deal here in Sweden and i got it fixed for $100 (US). Shipping included. I really hope Samsung push the development of flexible scratch resistant screens. Hopefully they will be less likely to shatter.
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Flexible screen still has to be covered with glass and digitzer ....
My main question is . how much more protection does a cover gives is there a drop test ?
Second question. Dude don't you have a home insurance or anything like that ?if it broke at home you are covered . check your bank account if you're paying for it you might have an insurance on it.
And this is what I'm going to do. Get an insurance for my phone and won't even use a cover or bumper .if it breaks I'll get a new one
Sent from my Nexus 4 using xda premium

This is going to be just like the nexus 7, a cheap build that breaks easy and the slightest crack will make the touch screen stop working. I dropped my nexus 7 on carpet and it cracked in a case. Not a big crack but everything stopped working and the cost to fix it was as much as buying a new one. Had to do a squaretrade scam to get my money back.
Only because the phone is 300 dollars will I be buying one. Going to buy 3 and get one squaretrade warranty so whichever one breaks first can use it.

MattSkeet said:
Second question. Dude don't you have a home insurance or anything like that ?if it broke at home you are covered . check your bank account if you're paying for it you might have an insurance on it.
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I live in an apartment bro.

That sucks, my friend's Nexus 4 cracked a few days too, lower left side of the screen is unusable. If you want to do a DIY repair, the Screen+Digitized+Frame can be found on eBay (shipped from California). Unfortunately, it's pricey ($200+). I think LG is going to charge around $160ish for a repair. Let us know what they quote you.

Fataldesain said:
This is going to be just like the nexus 7, a cheap build that breaks easy and the slightest crack will make the touch screen stop working. I dropped my nexus 7 on carpet and it cracked in a case. Not a big crack but everything stopped working and the cost to fix it was as much as buying a new one. Had to do a squaretrade scam to get my money back.
Only because the phone is 300 dollars will I be buying one. Going to buy 3 and get one squaretrade warranty so whichever one breaks first can use it.
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Lol cheap build quality just because someone cracked or broke there screen doesn't mean the quality is cheap it just means the phone was exposed to more force than it can handle
Sent from my Galaxy Nexus using xda app-developers app

Visa covers it. But only a signature or plat card.
Debit is a no.
If you bought a 350 dolla device with no insurance. Well, Yer kinda messed.
:crying:

LCD cracked under glass in my pocket.

So I pulled out my phone at work, turned it on and 3/4 of my screen was black, there was a tiny crack on the very edge under the glass. I have a hard case and screen protector. Took it to Sprint and asked how it was possible, they said pressure cracks with these are common, but since it is physically damaged I'd have to pay $150 thru Asurion, fantastic. So be very very careful with these because apparently ANY small amount of pressure on these will crack the LCD, even with no other physical damage to the phone.
Sent from my SPH-L720 using xda premium

Damn....sorry to hear that man....

If this is true that its common then make sure you find a complaint and talk to the highest supervisor at sprint to get this reversed if its later found to be a known defect. Worked in the past.
Sent from my SGS4. Go Blue!! Buck the Fuc keyes!!

I really hate to see this post in the Sprint section. Was hoping that maybe this issue was a problem with the manufacturing line that is producing the GSM varients. This does seem to be a fairly widespread problem for the S4 and it indeed has to be a defect. There is no way that this should be happening on such a wide scale just by having the phone in a pocket....even if it is skin tight. The international S4 thread as well as the AT&T and T-Mobile threads are littered with this same issue as the OP here stated .It really makes me nervous and I hate having to be extra careful with this phone.

troyboytn said:
I really hate to see this post in the Sprint section. Was hoping that maybe this issue was a problem with the manufacturing line that is producing the GSM varients. This does seem to be a fairly widespread problem for the S4 and it indeed has to be a defect. There is no way that this should be happening on such a wide scale just by having the phone in a pocket....even if it is skin tight. The international S4 thread as well as the AT&T and T-Mobile threads are littered with this same issue as the OP here stated .It really makes me nervous and I hate having to be extra careful with this phone.
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Yeah, it has to be a manufacturing defect. I asked 3 different corporate stores how the hell the lcd under the glass cracks without any other damage to the phone, or without dropping, hitting it, etc. They said they don't know, of course. After I ordered my replacement, I tried barely flexing the phone without my case as is if it might in your pocket, and sure enough it cracked underneath in 3 more places
I'm going to call Samsung on Monday, and very nicely request my money back for my insurance deductible due to it being an obvious widespread defect. I shouldn't have to pay $150 for a refurb when it's a little over a month old with absolutely no abuse
Sent from my SPH-L720 using xda premium

If you go to a Sprint preferred retailer that had a service and repair center they can replace the screen if you have insurance for free. That is a fact it happened to me.
Sent from my SPH-L720 using xda premium

neemot said:
If you go to a Sprint preferred retailer that had a service and repair center they can replace the screen if you have insurance for free. That is a fact it happened to me.
Sent from my SPH-L720 using xda premium
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I went to 3 different repair centers, and they all told me it was an insurance claim.
Sent from my SPH-L720 using xda premium

SAShady said:
Yeah, it has to be a manufacturing defect. I asked 3 different corporate stores how the hell the lcd under the glass cracks without any other damage to the phone, or without dropping, hitting it, etc. They said they don't know, of course. After I ordered my replacement, I tried barely flexing the phone without my case as is if it might in your pocket, and sure enough it cracked underneath in 3 more places
I'm going to call Samsung on Monday, and very nicely request my money back for my insurance deductible due to it being an obvious widespread defect. I shouldn't have to pay $150 for a refurb when it's a little over a month old with absolutely no abuse
Sent from my SPH-L720 using xda premium
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Them niggaz playin u man. U better tell them straight up.
Sent from my SPH-L720 using xda premium

was just in the international s4 thread and there a bunch of s4 users that have had the same problem.. that sux man.. seems samsung is not owning up to the problem.. guess ill have to be extra extra careful now

It's sickening because you pay so much, and expect there to be at least SOME quality
I'll call Sprint tomorrow and see if I can get the deductible credited after reading about it being a widespread defect, and the fact that the repair tech wouldn't even look at it closely before blaming me
Sent from my SPH-L720 using xda premium

I fear this happening. Especially since the S4 seems to have a fish eye effect when looking at things from the screen off as a reflection
Sent from my SPH-L720 using xda premium

SAShady said:
I went to 3 different repair centers, and they all told me it was an insurance claim.
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
Did you go to corporate locations or preferred retailer
Sent from my SPH-L720 using xda premium

Mine broke from a 1 foot fall on a dirt road. Sprint wouldnt even look at it paid $150. Got the first replacment and it was all jacked up. Got the 2nd replacment and its all good now. When the screen broke I was so pissed. First broken screen since the treo 600.... Told my wife as soon as a good replacement is in my hands I was gonna spike the broken phone..... Well touch screen still works lol after two13 ft falls
Sent from my SPH-L720 using Tapatalk 2

neemot said:
Did you go to corporate locations or preferred retailer
Sent from my SPH-L720 using xda premium
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Click to collapse
Corporate. All the repair centers here are corporate stores
Sent from my SPH-L720 using xda premium

mikejones13 said:
Mine broke from a 1 foot fall on a dirt road. Sprint wouldnt even look at it paid $150. Got the first replacment and it was all jacked up. Got the 2nd replacment and its all good now. When the screen broke I was so pissed. First broken screen since the treo 600.... Told my wife as soon as a good replacement is in my hands I was gonna spike the broken phone..... Well touch screen still works lol after two13 ft falls
Sent from my SPH-L720 using Tapatalk 2
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See that's different, I'd own up to breaking the glass after dropping it, but the amoled UNDER the glass cracked in my pocket
Sent from my SPH-L720 using xda premium

SAShady said:
So I pulled out my phone at work, turned it on and 3/4 of my screen was black, there was a tiny crack on the very edge under the glass. I have a hard case and screen protector. Took it to Sprint and asked how it was possible, they said pressure cracks with these are common, but since it is physically damaged I'd have to pay $150 thru Asurion, fantastic. So be very very careful with these because apparently ANY small amount of pressure on these will crack the LCD, even with no other physical damage to the phone.
Sent from my SPH-L720 using xda premium
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What brand/model case do you have? Now, I'm spooked. I've never cracked a screen. I've had Windows PC phones: the 6600, Mogul, original Touch, Touch Pro, Touch Pro 2, and Treo 700wx. Then Android phones: Hero, OG Evo, and Evo 3D. I've always had them in cases. The Windows phones had pouch cases. The Treo had a silicone case. The Evos both had the Best Buy Platinum cases which are Seidios. Most of them I used without screen protectors. Never a broken or cracked screen.
My S4 has a Casemate case on it. It's a 2 layer case: silicone with polycarbonate shell. I also have a 3M anti-glare screen protector on it. I wonder if this is enough? I often put my S4 in my jeans pocket, though sometimes I put it case and all into a sort of pouch in my purse if I don't have a pocket in my slacks or skirt.
Those of you that have had S IIIs and Note IIs, were there any defects with those screens? Thanks.

I've never had a phone do this and I've had pretty much every generation of touch screen device starting from the mogul, and I've NEVER had this happen. Sure I've shattered the glass on a few, but that was from severe drops. I have a clear plastic/rubber case and HD screen protector. The only activity I was doing was squatting up and down cutting appliance boxes open. I didn't hit against anything. The AMOLED should not break beneath the glass, even if the phone were to be flexed from being in your pocket.
Sent from my SPH-L720 using xda premium

I'm glad I ran across this thread good info
I love the 90s good times

I honestly don't think the screens are breaking from just sitting nicely in pockets and purses. Over flexing in pockets makes sense. Its a big long wide thin phone. But its not just breaking for no reason. Just not buying it sorry.
This was discussed before about edge to edge displays on big phones. Maybe some sort of cushions can be used to reduce this effect if its is truly the cause.
A corporate repair store is suppose to replace the screen. In my experience I've seen some corp repair stores are just bad and say no we can't but then I've called sprint and gotten supervisors on the phone and handed the phone to a store manager and all of a sudden the story changes and its then repaired.
Side note... I do not see a fisheye effect on my screen or girlfriends Verizon phone. Maybe the ones that do have a issue and are prone to breaking easier? Idk.
Sent from my SGS4. Go Blue!! Buck the Fuc keyes!!

I've owned 8+ large screen touch phones, that have been dropped, bumped, flexed, etc WITHOUT a case that haven't broken. Now this one in a case, never dropped, never hit, or bumped, suddenly the lcd cracks under the glass? Yeah, call me crazy, but that shouldn't happen. Especially on a flagship $650 device.
And to further explain the damage the crack was vertical about a half inch, right along the power button under the white frame. There is no physical damage, no dings, scratches, NOTHING to the phone.
Sent from my SPH-L720 using xda premium

Screen scratched easily

I got my One just last Tuesday. I have been keeping it safe all the time but today while I was sunbathing I fell asleep for just 2 seconds and phone slipped out of my hand and fell from about 15-20cm on pebbles. I was hoping that screen will be fine but I have noticed a small square with about 4 tiny scratches right next to each other. They are very light but noticeable. It looks like I have a piece of dust on it but it's a scratch
Since I got the phone last Tuesday, do you think I'll be able to get a replacement?
It's ridiculous that screens from 2013 still scratch dead easily, I've dropped my One X numerous times and screen is in perfect condition looking brand new. Same with Desire HD...
Could it be possibly faulty?
BTW: It didn't fall directly on pebbles, it slid from a sunbathing chair and fell on pebbles so it really fell from only about 5-10cm. I am gutted

Pebbles/stones/sand contain quartz, a pretty darned hard mineral. Gorilla Glass is rated a 5-6H hardness, while quartz is 7H. It will scratch your screen every time.

Ah, I might give T-Mobile a call and see if I can get it replaced.

H-Streety said:
Ah, I might give T-Mobile a call and see if I can get it replaced.
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On what grounds? Accidental damage is not covered unless you buy insurance.

BenPope said:
On what grounds? Accidental damage is not covered unless you buy insurance.
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I'll just try my luck to see because they have 2 weeks return warranty or something like that. I'll show them the scratch and see if they can actually do anything about it. If not then I'll have to live with it.

H-Streety said:
I'll just try my luck to see because they have 2 weeks return warranty or something like that. I'll show them the scratch and see if they can actually do anything about it. If not then I'll have to live with it.
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People like you annoy me. You damaged your phone, not the reseller nor the manufacturer in any way.

YOU fck up, and then blame the phone? lol jesus christ.

leighaus said:
People like you annoy me. You damaged your phone, not the reseller nor the manufacturer in any way.
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No need to be harsh, I have been having several issues with it anyway including 3 or 4 dead pixels with which I was fine. I agree that it was my fault but since the device hasn't been in a perfect condition anyway it's better if it goes.
Thankfully they have this 14 days warranty which covers accidental damage as well so I should be getting a new handset later this week or early next week.

If you're still under the 14 day return just return it. Then buy a screen protector
Sent from my HTC One using xda app-developers app

ArmedandDangerous said:
Pebbles/stones/sand contain quartz, a pretty darned hard mineral. Gorilla Glass is rated a 5-6H hardness, while quartz is 7H. It will scratch your screen every time.
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thanks for that info i didnt know that

Mine scratched after 2 days which was my fault however when I got mine the tmobile worker was very reckless with mine and she messed up the SIM ejector and sold me a refurbished one, so when I went for the exchange I was told about the 50 dollar restock fee but didn't have to pay (maybe because of the way the worker handled my first device) oh and proof she messed up the SIM ejector was he couldn't get my SIM card out for me! Lol so he activated the one in the box
Sent from my HTC One using Tapatalk 2

ridearoundsolo said:
Mine scratched after 2 days which was my fault however when I got mine the tmobile worker was very reckless with mine and she messed up the SIM ejector and sold me a refurbished one, so when I went for the exchange I was told about the 50 dollar restock fee but didn't have to pay (maybe because of the way the worker handled my first device) oh and proof she messed up the SIM ejector was he couldn't get my SIM card out for me! Lol so he activated the one in the box
Sent from my HTC One using Tapatalk 2
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Click to collapse
Good stuff I have already ordered a new case and screen protector so I am prepared when the new one comes later this week. I gave them a ring again and guy from T-Mobile was extremely nice and he told me that I am paying £5 a month for for insurance anyway which I didn't even know since I get first 3 months free but because it happened between those 14 days he would have replaced it anyway.
I've been in touch with HTC and they said that every retailer has to take your old handset back within 28 days even if it's not faulty which is a good thing to know as T-Mobile said they only have 14 days.

So far my second one is good, every here and there I hear a crackle in speaker for brief moment and top front plate is a little separated but just very very slightly but it's better than that horizontal scratch I made which was deep and the jacked up SIM ejector refurbished one I had before
Sent from my HTC One using Tapatalk 2

Cracked Screen...plan of action?

Hey y'all..
I dropped my phone and cracked the screen. It's one clean crack and doesn't seem to be speaking so it's not THAT big of a deal..just annoying.
So without going to sprint and talking about insurance and paying the money for all that.. What are my options?
Get a new screen and repair myself?
Is there a service that would do it for me if I sent it to them? Although that would leave me without a phone.
Any ideas?
Sent from my HTCONE using xda app-developers app

daoliverio said:
Hey y'all..
I dropped my phone and cracked the screen. It's one clean crack and doesn't seem to be speaking so it's not THAT big of a deal..just annoying.
So without going to sprint and talking about insurance and paying the money for all that.. What are my options?
Get a new screen and repair myself?
Is there a service that would do it for me if I sent it to them? Although that would leave me without a phone.
Any ideas?
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
http://www.ifixit.com/Teardown/HTC+One+Teardown/13494
seriously its insurance or buy a new One.

actually I believe you can replace the digitizer alone. I just replaced the digitizer on a raxr maxx which doesn't even have an ifixit manual, because its thought to be impossible. on the razr they use a full sheet of adhesive to attach the lcd to the digitizer. All the htc phones I have opened use 1mm or 2mm strips around the edges. if you use a heat gun or possibly a hair dryer you should be able to pull the broken glass away from lcd. make sure to always pull away from phone, don't pry against lcd. My conclusion is that if you can buy the parts separate they can be replaced. haven't priced glass but bet its under $20 usd. and even if you damage the housing ive seen it listed for $35 usd. also buy a good spudger and some guitar picks work well. here is the kit I have http://www.amazon.com/gp/product/B00BHLVHVC/ref=oh_details_o04_s00_i01?ie=UTF8&psc=1. it will take time but better than buying new. also im not a phone tech, I have no training. Im not arguing with kraizk it is widely regarded as unrepairable so ultimately its your choice, good luck!

I don't carry insurance either, it's a horrible ripoff. There is a thread around someone where breaking down the math of it, it's a pretty bad bet especially as the phone ages. I would buy one on eBay, it can be slightly used or even a new one will be cheaper than buying it at retail. I would stick with a top rated seller, I have learned over the years it's worth a little extra. Dealing with stupid sellers who claim good ESN's even though it's not a clean esn it's just a hassle to deal with. Once you get your new phone, your one with the cracked screen will have a clean ESN on it. Sell it as is on eBay with the clean esn. It will still have plenty of value. If you play your cards right there is no reason you can't keep your replacement cost at the same as the insurance deductible of $150 not to mention the fact you can pick what phone you get vs getting a refurb. You also aren't paying the monthly premium. That is how I would go about it if it was me because having a clean ESN will keep it's value up & it still works. Dump it as is or your going to be kicking yourself trying to repair it. Good Luck

Rear camera lens cover

Just an FYI for anyone else in the same boat.
After going round and round with several local shops to try and replace the rear camera lens on my Note 4 I have finally given in and shipped it off to Samsung. I used their Facebook Customer Service portal. All communication were done through email afterwards.
The first shop ordered the "part" only to finally receive the housing for the lens and not the actual lens. Oooops. That was 17 days wasted. Two other shops swore they could get it fixed but turned up empty handed when they looked in the computer. Samsung just hasn't made this part available yet.
I found the entire chassis (including lens) on eBay for $80 but it ships from England (I'm US) and would take 10-15 days. Plus the hassle of swapping out the components would lead me to outsource it. Which would be yet another sum of money.
The total cost from Samsung (and they paid for priority shipping) is $70 with a promised return of 7-9 days.
Luckily I have my trusty old HTC One to use as a temp. Man this thing feels small.

As a follow up....I received my email from Samsung saying that the phone had been received and repaired. Total cost is $70.65. It does state that phone is OOW (out of warranty) as they most likely discovered it was not a stock ROM or that KNOX had been disabled. Hopefully that doesn't haunt me over the next year.
They show an ETA of 12/19 for return shipping. That would put it at 9 days turn around. Their window of 7-9 days seems legit.

What was wrong with the camera?

Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?

wease said:
Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?
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If you send it to Samsung of coarse they gonna power the phone and when it has something out of sack they will look to see what's up. No reason ever to go to Samsung. I rather get a refurbished device
BAD ASS NOTE 4

wease said:
Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?
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Click to collapse
Scratched or cracked camera lense is not covered under warranty. I'm pretty sure at least.
Sent from my SM-N910T using XDA Free mobile app

OOW?
BACARDILIMON said:
If you send it to Samsung of coarse they gonna power the phone and when it has something out of sack they will look to see what's up. No reason ever to go to Samsung. I rather get a refurbished device
BAD ASS NOTE 4
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wease said:
Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?
Click to expand...
Click to collapse
After looking at the info they provided in the email they did not specifically say that the phone is now considered OOW or if the repair was an OOW repair. Once it arrives I will investigate further. They did say, however, that the phone would be factory reset so perhaps this is where they noticed the different ROM. Either way it doesn't matter to me. Its still cheaper than the JUMP program would have provided.
And $70 for a repaired phone vs. $650 for refurbished? I'll take the $70, thank you. I couldn't care less about factory warranty. Its only one year and I'll own Note 5 by then anyway.

jcotterman said:
After looking at the info they provided in the email they did not specifically say that the phone is now considered OOW or if the repair was an OOW repair. Once it arrives I will investigate further. They did say, however, that the phone would be factory reset so perhaps this is where they noticed the different ROM. Either way it doesn't matter to me. Its still cheaper than the JUMP program would have provided.
And $70 for a repaired phone vs. $650 for refurbished? I'll take the $70, thank you. I couldn't care less about factory warranty. Its only one year and I'll own Note 5 by then anyway.
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I would of paid 5 bucks shipping and had phone next day with full warranty. Jump insurance pays for itself and TMOBILE swaps out devices.
BAD ASS NOTE 4

Jump
BACARDILIMON said:
I would of paid 5 bucks shipping and had phone next day with full warranty. Jump insurance pays for itself and TMOBILE swaps out devices.
BAD ASS NOTE 4
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But its not covered under "warranty". This was not a manufacturing defect. It was accidental damage and thus incurs a deductible. And I doubt it would be less than $100 as its entirely internal and would require full unit replacement.
• A non-refundable deductible of $20, $50, $100, $150 or $175, depending on your device, apply to each approved accidental damage, loss and theft claim. Deductible may be collected from you by credit card, debit card or eCheck. A $5 processing fee will apply for each approved mechanical or electrical breakdown claims. Premium Handset Protection covers the device and certain accessories, when required. Accessories covered as part of a loss include standard chargers, batteries, and SIM cards.

jcotterman said:
But its not covered under "warranty". This was not a manufacturing defect. It was accidental damage and thus incurs a deductible. And I doubt it would be less than $100 as its entirely internal and would require full unit replacement.
• A non-refundable deductible of $20, $50, $100, $150 or $175, depending on your device, apply to each approved accidental damage, loss and theft claim. Deductible may be collected from you by credit card, debit card or eCheck. A $5 processing fee will apply for each approved mechanical or electrical breakdown claims. Premium Handset Protection covers the device and certain accessories, when required. Accessories covered as part of a loss include standard chargers, batteries, and SIM cards.
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Oh I see you never stated what was wrong with the lens. People asked and it must of been over looked.
BAD ASS NOTE 4

Clarification
BACARDILIMON said:
Oh I see you never stated what was wrong with the lens. People asked and it must of been over looked.
BAD ASS NOTE 4
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Haha. You're right. I guess its been such a personal quest for me that I instinctively assumed everyone knew what I was talking about. But yes, the camera lens on the rear shattered when the phone was dropped 16" without a case. Funny thing is I didn't even see the shatter as I only looked at the edge when I picked it up. After seeing ZERO damage around the edge I just assumed I got away with it. Nope. Discovered the lens was shattered two days later when I tried to take a picture and the preview screen showed a foggy/hazy shot. My stomach just fell out when I turned the phone over.

jcotterman said:
Haha. You're right. I guess its been such a personal quest for me that I instinctively assumed everyone knew what I was talking about. But yes, the camera lens on the rear shattered when the phone was dropped 16" without a case. Funny thing is I didn't even see the shatter as I only looked at the edge when I picked it up. After seeing ZERO damage around the edge I just assumed I got away with it. Nope. Discovered the lens was shattered two days later when I tried to take a picture and the preview screen showed a foggy/hazy shot. My stomach just fell out when I turned the phone over.
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Damn 16 feet and the phone lived. That's great. Gorrila glass 4 saved ya. They should of added it to camera to
BAD ASS NOTE 4

BACARDILIMON said:
Damn 16 feet and the phone lived. That's great. Gorrila glass 4 saved ya. They should of added it to camera to
BAD ASS NOTE 4
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16 inches

jcotterman said:
16 inches
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That sucks. Sorry read that wrong. Wow they should of done it for free. They tested this phone to be dropped from 3 feet.
BAD ASS NOTE 4

Good Samsung out of warranty service price in getting that part replaced.
Sent from my SM-N910T using Tapatalk

Occurance
Limeybastard said:
Good Samsung out of warranty service price in getting that part replaced.
Sent from my SM-N910T using Tapatalk
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I would assume this will be a very common part replaced. If I were a conspiracy theory guy I'd say it was intentionally designed that way. But now I have a case so if the camera lens breaks again its because the entire chassis was crushed. Or it again fell 16" and landed lens first on a pebble. Which would be my luck.