Sending my phone in for repair - Captivate Q&A, Help & Troubleshooting

Hellow , im sending my phone in due to my speaker, going in and out. I assume I just flash back to stock. But is that, the only thing I need to do? Thanks
Sent from my GT-I9000 using XDA App

Stock, master clear, should be fine do not over estimate the knowledge of the people who work at at&t

at&t guys dont even really check out the firmware and stuffs like that if its just a speaker replacement or something like that. just flash back to stock, master clear, and wait forever to get your phone back.

guess I should have told u that I'm sending to samsung... Does that matter?
Sent from my GT-I9000 using XDA App

bulletproof1013 said:
guess I should have told u that I'm sending to samsung... Does that matter?
Sent from my GT-I9000 using XDA App
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when you flash back to stock and do the master clear, you should be good enough.

Thanks for the reply everyone.
Sent from my GT-I9000 using XDA App

well samsung has sent my phone back, it is in transit, they said they replaced the speaker. just thought i would give an update. i should get it wed.

Related

Delete pls. Thanks

Hey I just recently sent my phone in for repair .the rear speaker wasn't working it would go in and out. They said they fixed it and shipped it back. So its been running fine for like 2weeks and now POW! Its out again... so I'm about to call and ***** to Samsung. Just wondering. Is anyone else having problems?
Sent from my SGH-I897 using XDA Premium App
No issues on two phones purchased in August.
Guess I'm sending it in again ...
Sent from my SGH-I897 using XDA Premium App
With the back plate still on the phone, try pressing on the speaker hard with your thumb.
I had a similar issue and this fixed it for me.
yeah been there done that...but it still goes back out , im sending to samsung AGAIN! hopefully they can get it right this time.

Flash back to stock or not?

So I cracked the screen on my trusty cappy yesterday while at work..have ins, so made a claim. Got it today and have ten days to return the one with the cracked screen. I know I should flash it back to stock, but my laptop is all jacked up right now...
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
DrGreenLeaf said:
So I cracked the screen on my trusty cappy yesterday while at work..have ins, so made a claim. Got it today and have ten days to return the one with the cracked screen. I know I should flash it back to stock, but my laptop is all jacked up right now...
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
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If you can get it to flash back to stock I would try that because not having stock would void warranty even if it is software...if cant I would try flashing cognition 4.0 or older cuase it looks close to stock.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
I'm going to try to make a cwm flashable backup from stock cuase are that happen to alot of people, so I'll let y'all know by tomorrow
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
Use this cwm file to flash back to jh7 and all will be good
http://forum.xda-developers.com/showthread.php?t=790080&highlight=JH7_OTA
Also get a reliable computer...
Especially if you're going to be messing with your phone. It is very likely that something could happen and the only way to fix it would be to connect to a pc and use odin/heimdall
DrGreenLeaf said:
but my laptop is all jacked up right now...
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too much pr0n
james.arroyo said:
too much pr0n
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Lolol
Sent from my SAMSUNG-SGH-I897 using XDA Premium App

Revolution off the shelves

I called verizon and complained about my pos revolution and they offered a droid 4 without offering me another rev. I asked why and they said they took the revs off the shelves so no more replacement revs. If you have probs then call and they will offer somethine else. I took droid 4 because i wanted to try it out. Maybe they have other phones available. Im not sure. This was the 1st time i called about my rev. Just relaying the info I got. Enjoy
Sent from my DROID4 using xda premium
jimmyhawk said:
I called verizon and complained about my pos revolution and they offered a droid 4 without offering me another rev. I asked why and they said they took the revs off the shelves so no more replacement revs. If you have probs then call and they will offer somethine else. I took droid 4 because i wanted to try it out. Maybe they have other phones available. Im not sure. This was the 1st time i called about my rev. Just relaying the info I got. Enjoy
Sent from my DROID4 using xda premium
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I must have taken the last one. I just ordered my 3rd device on Monday and it arrived Wednesday. I will have to come up with a problem with this one so I can get a different one
Sent from my VS910 4G using xda app-developers app
smitty_52 said:
I must have taken the last one. I just ordered my 3rd device on Monday and it arrived Wednesday. I will have to come up with a problem with this one so I can get a different one
Sent from my VS910 4G using xda app-developers app
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Good luck
Sent from my DROID4 using xda premium
jimmyhawk said:
I called verizon and complained about my pos revolution and they offered a droid 4 without offering me another rev. I asked why and they said they took the revs off the shelves so no more replacement revs. If you have probs then call and they will offer somethine else. I took droid 4 because i wanted to try it out. Maybe they have other phones available. Im not sure. This was the 1st time i called about my rev. Just relaying the info I got. Enjoy
Sent from my DROID4 using xda premium
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what exactly did you say to them?
did you use warranty or insurance
iamjerry123 said:
what exactly did you say to them?
did you use warranty or insurance
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It was still under warranty but i also have insurance. I didnt pay so it was definitely warranty. Just told them i had probs with rebooting and right away he said he would send a droid 4 and then i mentioned my wifes phone was having issues as well and asked if i could get 2...he checked and said yes. So i got 2 droid 4. Called last Saturday and got phones on Tuesday
Sent from my DROID4 using xda premium
well i tried this and they are just sending another revo lol
jimmyhawk said:
It was still under warranty but i also have insurance. I didnt pay so it was definitely warranty. Just told them i had probs with rebooting and right away he said he would send a droid 4 and then i mentioned my wifes phone was having issues as well and asked if i could get 2...he checked and said yes. So i got 2 droid 4. Called last Saturday and got phones on Tuesday
Sent from my DROID4 using xda premium
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So did you send your revo in? And they don't ask for your original receipt or anything?
iamjerry123 said:
So did you send your revo in? And they don't ask for your original receipt or anything?
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Yes just sent in revos after i received my d4s. No receipt probably cuz its in their computer as to when i got them
Sent from my DROID4 using xda premium
Looks like I'll have to give this a shot and try to get a new phone. Tired of the constant touch screen not working.
jimmyhawk said:
Yes just sent in revos after i received my d4s. No receipt probably cuz its in their computer as to when i got them
Sent from my DROID4 using xda premium
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So is there any way I can purposely "break" my phone so I can use my warranty? \:
Just call and tell them that it randomly reboots itself and the screen freezes all the time, they will probably want to troubleshoot it. Just tell them youve deleted messages and apps and did a hard reset and it still does it.
Sent from my DROID4 using xda premium
and for attempt number 1, they're sending me another Revo.
Damn.
Guess it's not the case as stated.
antiwesley said:
and for attempt number 1, they're sending me another Revo.
Damn.
Guess it's not the case as stated.
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Most likely means your store/area still has Revos and plus since your first replacement they'll try their best to keep you in the same phone.
Last time i called, i made up some issues and they offered me the bionic. Of course it was the third revo i had gone through lol!
Sent from my Bionic on leaked ICS!
jimmyhawk said:
Just call and tell them that it randomly reboots itself and the screen freezes all the time, they will probably want to troubleshoot it. Just tell them youve deleted messages and apps and did a hard reset and it still does it.
Sent from my DROID4 using xda premium
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And be sure to mention it did it in safe mode
Sent from my Bionic on leaked ICS!
When I send it in, should I do do a hard reset or set it back to stock?
And assuming worse comes to worse, should I back up all my apps etc. on my computer? Just incase?
iamjerry123 said:
When I send it in, should I do do a hard reset or set it back to stock?
And assuming worse comes to worse, should I back up all my apps etc. on my computer? Just incase?
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Definitely make sure its stock with all traces of root removed. Just flash a .tot upgrade to zv9 then factory reset.
revo_65 said:
Definitely make sure its stock with all traces of root removed. Just flash a .tot upgrade to zv9 then factory reset.
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You sir are my hero.
I'm on review #3 too, got it last week. I'm sure I'll need another one before September's upgrade.
Went through 4 revos before I was able to get the Nexus.
Sent from my Galaxy Nexus using Tapatalk 2

[Q] I think my phone died...

Hello! Frist of all, I want to say that I'm new and I just learned this page from Google when I searched for a situation like mine.
I have Samsung Galaxy S Advance.
Back in January, when the new Russian firmware came out, I updated my phone via odin, successfully.
Yesterday, I updated again with the newer Italian firmware successfully. I reset it in order to work better and then I reinstalled the apps that I wanted. (I reset it becasue I have many apps that I didn't want)
Anyway, the phone worked fine for almost 24 hours. When my phone turned off 'cause of the battery, I charged it and then I turned it on fine.
The next morning I unplagged it from the charger and it was fine.
After half an hour that I wanted to call someone, it didn't work. I was pressing thw power button all over again and nothing.
I tried to put it on download mode etc. and nothing with none of them.
I seems to me dead.
I read stuff you said to other people about up volume, down etc. I tried everything, but nothing.
Is there anything else that I can do?
Please help me.
Italian firmware or Indian? there is no Italian jb firmware as of now...
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rushilkr said:
Italian firmware or Indian? there is no Italian jb firmware as of now...
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You're right, sorry. I meant India firmware.
you can't get into recovery mode (vol up +home+power) ?
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Yes, I tried that too.
i think it's bricked man.. although i can't understand why.. let us wait for someone else to reply..
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rushilkr said:
i think it's bricked man.. although i can't understand why.. let us wait for someone else to reply..
Sent from my GT-I9070 using xda premium
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But how? That what I don't understand either...
Can it be fixed?
Here it is 21:24 so tommorow at about 14:00 I'll take it to the store I bought it...
Can they understand that I updated it?
What happens wen u have connect it to charger... If u can see the big battery icon then its nt dead. It might be just 0%charge
Sent from my GT-I9070 using xda app-developers app
i think they can,but just say the phone died and nothing else..even if they get to know, as this is the stock firmware from Samsung, your warranty still holds good..that is not a problem..
Sent from my GT-I9070 using xda premium
rushilkr said:
i think they can,but just say the phone died and nothing else..even if they get to know, as this is the stock firmware from Samsung, your warranty still holds good..that is not a problem..
Sent from my GT-I9070 using xda premium
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I guess a STOCK firmware but of different country void warranty..
I am not sure
Sent from my GT-I9070 using xda app-developers app
Chirag_Galani said:
I guess a STOCK firmware but of different country void warranty..
I am not sure
Sent from my GT-I9070 using xda app-developers app
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it doesn't void your warranty as long as it is a stock firmware..
Sent from my GT-I9070 using xda premium
The phone does absolutely nothing. I tried to charge it for about an hour, nothing appeared. I tried to connect it with PC, nothing happened.
The warranty says that it covers me only in Europe... So, now that I have installed an Asia firmware, I don't think that it covers me.
For some reason, although I bought from a Greek Store (I'm Greek) but the firmware it is Europe one and not the Greek One. The same thing says at the box too.
Oh, I don't know...
Bad lack maybe. They stole my iPhone 4S, my SE X10 broke and now that. And all that from January to April...
rushilkr said:
it doesn't void your warranty as long as it is a stock firmware..
Sent from my GT-I9070 using xda premium
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Unfortunately, I'm not sure about that...
talk about bad luck man.. phew.. take it to the store tomorrow.. act dumb and say you don't know what the hell happened..hope for the best..
and your warranty is not void as long as it is the stock firmware. that is certain. i had this doubt too when i flashed the Russian firmware.. one of the Devs here told me that it doesn't void the warranty..
Sent from my GT-I9070 using xda premium
Panagiotis477 said:
The phone does absolutely nothing. I tried to charge it for about an hour, nothing appeared. I tried to connect it with PC, nothing happened.
The warranty says that it covers me only in Europe... So, now that I have installed an Asia firmware, I don't think that it covers me.
For some reason, although I bought from a Greek Store (I'm Greek) but the firmware it is Europe one and not the Greek One. The same thing says at the box too.
Oh, I don't know...
Bad lack maybe. They stole my iPhone 4S, my SE X10 broke and now that. And all that from January to April...
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Go to the service centre and try convincing them it happened suddenly while charging or while upgrading it with KIES.
I mean try to fool them.
do let us know what happens..
Sent from my GT-I9070 using xda premium
Yeah, I'll try that.
Good luck to me, then!
Thanks everybody!
Edit- Deleted.
Beause, I Didn't meant to hurt anyone .
Chirag_Galani said:
Express ur thanks to all of who helped you by clicking the 'Thanks' button at the left.
Sent from my GT-I9070 using xda app-developers app
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he already did that before your post man.. and i think he has much more on his mind right now.. i mean i would ****ting bricks ( no pun intended!) if my third phone died on me like this :s
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Oh, it doesn't matter!
I tried to give thanks in every post but then I see that there is a limit!
My phone died, I'm not gonna die! (I just wanna hit someone )

Aw crap.

Finally after 3 Amoled screen phones prior to this one, I have my first ever case of "burn in." shows up kinda purple/pink on white backgrounds. Off to Samsung customer service chat I go.
Sent from my SPH-L720 using xda premium
I've had a repair center tell me they will swap out a refurb for it.
Samsung just gave me a number to call during the week. Will stop by a repair center tomorrow.
Would they be bothered with it being rooted? I had a few screens on my evo replaced under warranty and was on MIUI both times and they said nothing.
Sent from my SPH-L720 using xda premium
wotandsdwys said:
Samsung just gave me a number to call during the week. Will stop by a repair center tomorrow.
Would they be bothered with it being rooted? I had a few screens on my evo replaced under warranty and was on MIUI both times and they said nothing.
Sent from my SPH-L720 using xda premium
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Not really but I would go back to stock just to be safe.
Sent from my SPH-L720 using Tapatalk 4
I agree. Put it completely back to stock so your chances of them saying they refuse to replace it because you rooted and put a custom ROM on it are virtually zero. Don't give them any excuse to say no because you're too lazy to put it back to 100% stock. Make sure you do a factory full reset after PC Odin back to stock and remove your SD card before bringing it in. Better to be safe than sorry.
oscarthegrouch said:
I agree. Put it completely back to stock so your chances of them saying they refuse to replace it because you rooted and put a custom ROM on it are virtually zero. Don't give them any excuse to say no because you're too lazy to put it back to 100% stock. Make sure you do a factory full reset after PC Odin back to stock and remove your SD card before bringing it in. Better to be safe than sorry.
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So samsung wants me to ship my phone to them so they can repair the screen. Will only take about 11 to 14 days!
Yeah, not gonna do that. Going to a store tomorrow.
Sent from my SPH-L720 using xda premium

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