Finally after 3 Amoled screen phones prior to this one, I have my first ever case of "burn in." shows up kinda purple/pink on white backgrounds. Off to Samsung customer service chat I go.
Sent from my SPH-L720 using xda premium
I've had a repair center tell me they will swap out a refurb for it.
Samsung just gave me a number to call during the week. Will stop by a repair center tomorrow.
Would they be bothered with it being rooted? I had a few screens on my evo replaced under warranty and was on MIUI both times and they said nothing.
Sent from my SPH-L720 using xda premium
wotandsdwys said:
Samsung just gave me a number to call during the week. Will stop by a repair center tomorrow.
Would they be bothered with it being rooted? I had a few screens on my evo replaced under warranty and was on MIUI both times and they said nothing.
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
Not really but I would go back to stock just to be safe.
Sent from my SPH-L720 using Tapatalk 4
I agree. Put it completely back to stock so your chances of them saying they refuse to replace it because you rooted and put a custom ROM on it are virtually zero. Don't give them any excuse to say no because you're too lazy to put it back to 100% stock. Make sure you do a factory full reset after PC Odin back to stock and remove your SD card before bringing it in. Better to be safe than sorry.
oscarthegrouch said:
I agree. Put it completely back to stock so your chances of them saying they refuse to replace it because you rooted and put a custom ROM on it are virtually zero. Don't give them any excuse to say no because you're too lazy to put it back to 100% stock. Make sure you do a factory full reset after PC Odin back to stock and remove your SD card before bringing it in. Better to be safe than sorry.
Click to expand...
Click to collapse
So samsung wants me to ship my phone to them so they can repair the screen. Will only take about 11 to 14 days!
Yeah, not gonna do that. Going to a store tomorrow.
Sent from my SPH-L720 using xda premium
Related
Hellow , im sending my phone in due to my speaker, going in and out. I assume I just flash back to stock. But is that, the only thing I need to do? Thanks
Sent from my GT-I9000 using XDA App
Stock, master clear, should be fine do not over estimate the knowledge of the people who work at at&t
at&t guys dont even really check out the firmware and stuffs like that if its just a speaker replacement or something like that. just flash back to stock, master clear, and wait forever to get your phone back.
guess I should have told u that I'm sending to samsung... Does that matter?
Sent from my GT-I9000 using XDA App
bulletproof1013 said:
guess I should have told u that I'm sending to samsung... Does that matter?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
when you flash back to stock and do the master clear, you should be good enough.
Thanks for the reply everyone.
Sent from my GT-I9000 using XDA App
well samsung has sent my phone back, it is in transit, they said they replaced the speaker. just thought i would give an update. i should get it wed.
My captivate appears to have a dead USB port. No connection, no charging. No warranty either.
I have disassembled and cleaned it as best I could.
Tried multiple USB cables, both to PCs and chargers.
Did a factory reset.
Otherwise phone is 100% functional.
Any other ideas?
Can anyone recommend a reputable repair service?
Should I just buy one with a busted screen and frankenstien one between the two?
Take it back, its under warranty.
How is it under warranty. If he posted that its not.
boborone said:
Take it back, its under warranty.
Click to expand...
Click to collapse
Sent from my SGH-I897 using XDA Premium App
bulletproof1013 said:
How is it under warranty. If he posted that its not.
Sent from my SGH-I897 using XDA Premium App
Click to expand...
Click to collapse
It has a year warranty. Hasn't been a yr.
I don't see where he said he has had it under a year.?or has the phone been out less than a year. I'm lost....
mlewis26201 said:
My captivate appears to have a dead USB port. No connection, no charging. No warranty either.
I have disassembled and cleaned it as best I could.
Tried multiple USB cables, both to PCs and chargers.
Did a factory reset.
Otherwise phone is 100% functional.
Any other ideas?
Can anyone recommend a reputable repair service?
Should I just buy one with a busted screen and frankenstien one between the two?
Click to expand...
Click to collapse
Sent from my SGH-I897 using XDA Premium App
I guess it came out like August? Then it would be less than a year. Right on
Sent from my SGH-I897 using XDA Premium App
Well, it may be by time, but I bought it off e-bay. Will ATT still honor the warranty? Hasn't been wet.
If not. Samsung will.
Sent from my SGH-I897 using XDA Premium App
Here is the whole story....
My phone is on a LARGE corporate account. We get a Windows Mobile phone with it. I wanted something else, so I bought the Samsung off E-bay last fall and put my SIM card in it.
It is an ATT branded phone. What are the chances they would warranty it if I just walked in and told them that my USB port was dead?
Just called att, and they are replacing it. Just need to get the billing address for my account. I guess I just assumed they would not warranty it. Kudos to them.
Sent from my SAMSUNG-SGH-I897 using XDA App
Just flash to stock. Send it in. We can help with any software problems, but everybody's phone is covered for hardware.
Oh, good point. It's rooted and Froyo....
Ok, so a quick look around didn't reveal a way to go back to stock without USB. Any ideas or pointers?
Ooh good point. I've seen people ask about a flashable stock but don't recall seeing one. Maybe change the title of this thread and update op with question. I can see it being ok to send in with custom rom and not being ok. If all else fails, flash a version of cog and delete super user and all other apps that he includes that need root. Then copy over a stock boot and shutdown animation.
I think I am just going to do a master reset and send it back. We have thousands of ATT phones on our account and I don't think they will care.
Replacement phone will be here Wed.
HUGE thanks to everyone who encouraged me and pointed out the foolishness in not trying to warranty it. If not for that, I would have just dealt with it.
I called verizon and complained about my pos revolution and they offered a droid 4 without offering me another rev. I asked why and they said they took the revs off the shelves so no more replacement revs. If you have probs then call and they will offer somethine else. I took droid 4 because i wanted to try it out. Maybe they have other phones available. Im not sure. This was the 1st time i called about my rev. Just relaying the info I got. Enjoy
Sent from my DROID4 using xda premium
jimmyhawk said:
I called verizon and complained about my pos revolution and they offered a droid 4 without offering me another rev. I asked why and they said they took the revs off the shelves so no more replacement revs. If you have probs then call and they will offer somethine else. I took droid 4 because i wanted to try it out. Maybe they have other phones available. Im not sure. This was the 1st time i called about my rev. Just relaying the info I got. Enjoy
Sent from my DROID4 using xda premium
Click to expand...
Click to collapse
I must have taken the last one. I just ordered my 3rd device on Monday and it arrived Wednesday. I will have to come up with a problem with this one so I can get a different one
Sent from my VS910 4G using xda app-developers app
smitty_52 said:
I must have taken the last one. I just ordered my 3rd device on Monday and it arrived Wednesday. I will have to come up with a problem with this one so I can get a different one
Sent from my VS910 4G using xda app-developers app
Click to expand...
Click to collapse
Good luck
Sent from my DROID4 using xda premium
jimmyhawk said:
I called verizon and complained about my pos revolution and they offered a droid 4 without offering me another rev. I asked why and they said they took the revs off the shelves so no more replacement revs. If you have probs then call and they will offer somethine else. I took droid 4 because i wanted to try it out. Maybe they have other phones available. Im not sure. This was the 1st time i called about my rev. Just relaying the info I got. Enjoy
Sent from my DROID4 using xda premium
Click to expand...
Click to collapse
what exactly did you say to them?
did you use warranty or insurance
iamjerry123 said:
what exactly did you say to them?
did you use warranty or insurance
Click to expand...
Click to collapse
It was still under warranty but i also have insurance. I didnt pay so it was definitely warranty. Just told them i had probs with rebooting and right away he said he would send a droid 4 and then i mentioned my wifes phone was having issues as well and asked if i could get 2...he checked and said yes. So i got 2 droid 4. Called last Saturday and got phones on Tuesday
Sent from my DROID4 using xda premium
well i tried this and they are just sending another revo lol
jimmyhawk said:
It was still under warranty but i also have insurance. I didnt pay so it was definitely warranty. Just told them i had probs with rebooting and right away he said he would send a droid 4 and then i mentioned my wifes phone was having issues as well and asked if i could get 2...he checked and said yes. So i got 2 droid 4. Called last Saturday and got phones on Tuesday
Sent from my DROID4 using xda premium
Click to expand...
Click to collapse
So did you send your revo in? And they don't ask for your original receipt or anything?
iamjerry123 said:
So did you send your revo in? And they don't ask for your original receipt or anything?
Click to expand...
Click to collapse
Yes just sent in revos after i received my d4s. No receipt probably cuz its in their computer as to when i got them
Sent from my DROID4 using xda premium
Looks like I'll have to give this a shot and try to get a new phone. Tired of the constant touch screen not working.
jimmyhawk said:
Yes just sent in revos after i received my d4s. No receipt probably cuz its in their computer as to when i got them
Sent from my DROID4 using xda premium
Click to expand...
Click to collapse
So is there any way I can purposely "break" my phone so I can use my warranty? \:
Just call and tell them that it randomly reboots itself and the screen freezes all the time, they will probably want to troubleshoot it. Just tell them youve deleted messages and apps and did a hard reset and it still does it.
Sent from my DROID4 using xda premium
and for attempt number 1, they're sending me another Revo.
Damn.
Guess it's not the case as stated.
antiwesley said:
and for attempt number 1, they're sending me another Revo.
Damn.
Guess it's not the case as stated.
Click to expand...
Click to collapse
Most likely means your store/area still has Revos and plus since your first replacement they'll try their best to keep you in the same phone.
Last time i called, i made up some issues and they offered me the bionic. Of course it was the third revo i had gone through lol!
Sent from my Bionic on leaked ICS!
jimmyhawk said:
Just call and tell them that it randomly reboots itself and the screen freezes all the time, they will probably want to troubleshoot it. Just tell them youve deleted messages and apps and did a hard reset and it still does it.
Sent from my DROID4 using xda premium
Click to expand...
Click to collapse
And be sure to mention it did it in safe mode
Sent from my Bionic on leaked ICS!
When I send it in, should I do do a hard reset or set it back to stock?
And assuming worse comes to worse, should I back up all my apps etc. on my computer? Just incase?
iamjerry123 said:
When I send it in, should I do do a hard reset or set it back to stock?
And assuming worse comes to worse, should I back up all my apps etc. on my computer? Just incase?
Click to expand...
Click to collapse
Definitely make sure its stock with all traces of root removed. Just flash a .tot upgrade to zv9 then factory reset.
revo_65 said:
Definitely make sure its stock with all traces of root removed. Just flash a .tot upgrade to zv9 then factory reset.
Click to expand...
Click to collapse
You sir are my hero.
I'm on review #3 too, got it last week. I'm sure I'll need another one before September's upgrade.
Went through 4 revos before I was able to get the Nexus.
Sent from my Galaxy Nexus using Tapatalk 2
So I am on mj5 and I want to brick it so I can do warranty exchange... If I odin to mi5 will it brick it so if I take it to att support shop they will replace it? Will they give you a new phone or a refurb phone?
Sent from my SAMSUNG-SM-N900A using Tapatalk
jlim0930 said:
So I am on mj5 and I want to brick it so I can do warranty exchange... If I odin to mi5 will it brick it so if I take it to att support shop they will replace it? Will they give you a new phone or a refurb phone?
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
different reps will handle the same situation differently, one may replace it with less fuss than the other depending on what they know and what state you bring it back in.
why are you exchanging it, is it really bricked? is there something else wrong with the phone? is it rooted? these things will help determine what state you may want to leave your phone in when you walk through the door.
It's currently rooted with kingo but I think you can unroot it and it will get rid of the custom padlock ... I dropped it once at home but the silver rim is starting to chip off
Sent from my SAMSUNG-SM-N900A using Tapatalk
jlim0930 said:
It's currently rooted with kingo but I think you can unroot it and it will get rid of the custom padlock ... I dropped it once at home but the silver rim is starting to chip off
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
Sooooo here are the options. IF you can get rid of the custom Padlock screen and remove root you can either Bootloop Soft brick ( though soft bricks are hard bricks for us right now ) or you can Brake the firmware and leave it in a Firmware has Encountered an Error screen. whichever one you feel more comfy explaining on your end as to how this occurred for the warranty claim.
the2rrell said:
Sooooo here are the options. IF you can get rid of the custom Padlock screen and remove root you can either Bootloop Soft brick ( though soft bricks are hard bricks for us right now ) or you can Brake the firmware and leave it in a Firmware has Encountered an Error screen. whichever one you feel more comfy explaining on your end as to how this occurred for the warranty claim.
Click to expand...
Click to collapse
Quick question for u or any one that is boot looping on att running mj5 if u connect ur phone to a pc will it read it. Like if u wanted to put something on the internal sd card could you?
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
chrisn91 said:
Quick question for u or any one that is boot looping on att running mj5 if u connect ur phone to a pc will it read it. Like if u wanted to put something on the internal sd card could you?
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
Click to expand...
Click to collapse
I could not, it would recognize the device but never connect to transfer files.
I'll be pleased if they deny your claim and cite the accidental damage as the cause. Buy a case or insurance next time.
I do have insurance and case and screen protector since day 1
Sent from my SAMSUNG-SM-N900A using Tapatalk
You can go here to help development. Good chance of getting a brick.
http://forum.xda-developers.com/showthread.php?t=2554411
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Bricking for warranty claims...a classic..
Thanks for making our next devices cost even more...
It's called fraud by the way....g
Sent from my SAMSUNG-SGH-I317 using XDA Premium 4 mobile app
Hi,
I am using JB 4.1.2 by szezso.
Everything work but my phone reboots automatically without me even touching it.
That happens quite often.
Any reason?
Thanks,
Arslan
This may be a little late post, but I found some papers in my HTC incs box...
It showed me this: auto-reboot issue...
The phone was still under warranty back then and has been replaced with another one...
I guess, if you still have warranty left... Just relock ur phone and bring it in... Or sell it as defect and buy a new one if u want...
Sent from my HTC Incredible S using xda app-developers app
oziboy said:
This may be a little late post, but I found some papers in my HTC incs box...
It showed me this: auto-reboot issue...
The phone was still under warranty back then and has been replaced with another one...
I guess, if you still have warranty left... Just relock ur phone and bring it in... Or sell it as defect and buy a new one if u want...
Sent from my HTC Incredible S using xda app-developers app
Click to expand...
Click to collapse
err this is ROM related. He cannot send back a phone with a custom rom on it to claim warranty xD.
My Advice: Change ROMS.
Sent from my Nexus 5
LamboBull said:
err this is ROM related. He cannot send back a phone with a custom rom on it to claim warranty xD.
My Advice: Change ROMS.
Sent from my Nexus 5
Click to expand...
Click to collapse
Yup, well known cm10.1/11 issue
Sent from my HTC Incredible S using Tapatalk 2 & Swype