[Q] Problem with computer recognizing phone? - Captivate Q&A, Help & Troubleshooting

After much searching and work on fixing my bricked captivate, i broke down and bought a jig from mobiletechvideos.com. It works perfectly as intended, except for the fact that my pc is not recognizing the phone after it enters download mode. As a side note, i may have royally screwed up when i did something in clockwork recovery, where now i cant even get past the ATT World phone boot screen. Im afraid i may have deleted anything that can mount the phone to the pc. I have already installed the proper drivers, I think. Anything i can do to fix this?

So it shows the world phone screen a bunch of times? Plug it into an outlet see if the green battery comes up, just wait for it, the Gray battery will do a short of loop a few times... Once its at the green battery try to turn the phone on, be patient too, if you get the phone on, go to settings> privacy then factory data reset, make sure you backup to external or computer first
Your welcome
Now you say/press thanks
Teaching manners one person at a time

Thats not gonna work... nothing i know of can be done to it. it doesn't move past the att screen. No animation, not sound. Just ATT World Phone. i can get into download mode, but cant connect to computer. Thats the problem right there.

Try restarting your computer? I've had similar issues on a yucky iPhone, and I've read about other Captivate users with it as well, and a restart helped resolve the problem.

Go under your drivers and uninstall them and reinstall them it helped when I finally had got mine "back to his construction job" (lol download mode) it should then work
Sent from my SAMSUNG-SGH-I897 using XDA App

Ive already tried another PC and Uninstalling and reinstalling the drivers to no avail.
It just like the phone isn't even there. It will charge, but wont mount to the PC.

Not trying to insult your intelligence or anything (I might actually be insulting my own) but you have Odin open, right?
Just trying to think of anything lol

Yeah, but it wouldnt matter anyway if the computer doesnt know its there.

Try cleaning the mini usb port. Or switch the usb cord connector the samsung factory one tends to break the data + and -.
As for not getting past the at&t screen. The kernel you installed cannot read the system partition probably corrupted or the kernel you installed cannot read ext4.
If you cannot get it to be recognized send it back to your carrier for repair, should be under warranty.

Thats what im doing now. Thanks for the help, though.

Palen222 said:
After much searching and work on fixing my bricked captivate, i broke down and bought a jig from mobiletechvideos.com. It works perfectly as intended, except for the fact that my pc is not recognizing the phone after it enters download mode. As a side note, i may have royally screwed up when i did something in clockwork recovery, where now i cant even get past the ATT World phone boot screen. Im afraid i may have deleted anything that can mount the phone to the pc. I have already installed the proper drivers, I think. Anything i can do to fix this?
Click to expand...
Click to collapse
You sure you have the proper drivers installed for your phone? The links for them are on the odin forum in captivate development
Sent from my SAMSUNG-SGH-I897 using XDA App

Related

[Q] USB No longer Working.......?

My Samsung Captivate was working fine a day ago when I was transferring video off of it to my PC. Now this comes up and I'm like WTH lol. I've never dropped my captivate or damaged it( to my knowledge).
I have read in other posts that the only way to fix this is to replace the mini usb port inside of the phone... If that is true could someone direct me to a site that sells it?
Or is It a battery issue? because It now has a problem with showing the charging battery symbol when its not charging now...
I also thought about going to At&T and letting them tell me what they think, only thing i'm afraid of is that without me being able to flash back to Official 2.1 Eclair they wont help me...
Any suggestions guys?
Bump T_T............
lol, make it totally bricked, att will not see if the phone cannot turn on.
Have you tried switching computers? My laptop stopped reading my phone, but my desktop picked it up just fine.
Try factory reseting and flashing to a new rom
Sent from my GT-I9000 using XDA App
Well I would Flash it to stock, but how would I do that without the use of USB, because no computer can detect my phone as it is now.... the USB Port is damaged I believe.
As for Bricking it how can I do that because they told me I could replace it because I'm under warrenty, but they also told me that if its found out of warrenty that they may charge me upwards to 480 bucks for the replacement. The guy on the phone told me it only applied to cosmetic and liquid damage though, he didnt mention stuff like flashing the OS or modding.
This is strictly a Hardware Issue as it was working 2 days ago.
lol, you can easily brick your phone by doing the following:
1. download a rom;
2. go to recovery mode;
3. start flashing the rom and remove the battery during the process;
never help people like this ... i feel guilty ...
lol ikr? Never thought I'd ever ask that xD.
Can you plug your phone in to the wall charger and it charge. When you plug.it into.the PC are you getting a message about USB device not recognized. Are you using a.deshktop or a laptop what OS. If you are using a desktop are you using a port on the back preferrably the one closest to the motherboard. These are all things to take into account.
If when you plug it into the wall.or computer your phone will charge then most likely there is nothing wrong with your micro-usb on the phone. Instead its the computer. I had the same issue and had to fight with it for days but now it works everytime I plug [email protected]
Sent from my SAMSUNG-SGH-I897 using XDA App
I am using windows on my laptop and Fedora linux on my netbook and I have tried to connect all of them to it and it failed and they all had the latest drivers and my usb development and all that stuff is as it should be.
like i said in the OP it was working 2 days ago perfectly and I did nothing to change it or damaged it in any way ( to my knowledge) maybe the usb port got messed up when i tried to charge it but I can still get a charge but the battery keeps showing its charging even when it is off of the charger.
Izurin said:
I am using windows on my laptop and Fedora linux on my netbook and I have tried to connect all of them to it and it failed and they all had the latest drivers and my usb development and all that stuff is as it should be.
like i said in the OP it was working 2 days ago perfectly and I did nothing to change it or damaged it in any way ( to my knowledge) maybe the usb port got messed up when i tried to charge it but I can still get a charge but the battery keeps showing its charging even when it is off of the charger.
Click to expand...
Click to collapse
only way to really know is by flashing another rom... use your mobile browser not xda app, and go to xda, find a rom thread, and use the mobile browser to download the rom over 3g... reboot into recovery to install it, it will be in the download directory on your internal SD...
Well I would do that but Now I have another problem... it turned off and now it wont turn back on!!!! UGGGGGGGGGGGGGGH!!
Izurin said:
Well I would do that but Now I have another problem... it turned off and now it wont turn back on!!!! UGGGGGGGGGGGGGGH!!
Click to expand...
Click to collapse
anything from the charger? might bee good that it finally died... the att service center should swap it out for you now that its dead...
Well I thought I should Follow up on my Question... Somehow I got my Samsung Captivate to magically connect to my PC and believe me it was very Wonky. And Soon as my PC detected it I hurried and Downloaded Odin for Stock 2.1 and Put my Captivate in download mode using Cognition's Download mode option in the hold button popup on screen.
Long story short I was finally able to get my captivate back to 2.1 and the reported problem still exists... I'm calling ATT right now for my replacement that should be here in 2 days ^_^
Thanks Again to all the people here at xda for your help, I deeply appreciate it!
place dg cf7 on sd card via another phone or use an alternate browser to download it also get clockwork mod rec.zip and boot into recovery install from there, thats how I got back to stock after same problem as you,warranty phone.
worked for me

Stuck at "Samsung Galaxy" boot screen, cant get into bootloader, computer wont detect

Stuck at "Samsung Galaxy" boot screen, cant get into bootloader, computer wont detect
Hey everyone this has been a huge hassle for me for the last few days and was hoping someone could help me. I have had to resort to using my HTC Legend...which I love but it doesnt have what I need.
I was in recovery the other day trying to load a custom rom through the CWM and I went through and accidentally hit "format system". I couldn't cancel the process so I knew something bad was going to happen....I reboot the phone and for the last 3 days I have had it plugged into the Usb charger with no luck of booting, it has been stuck at the "Samsung Galaxy S 19000M" boot screen and no further. I took the battery out and tried rebooting it after a few minutes. No luck with this either, still stuck at the Samsung screen. I CAN get into "DOWNLOAD MODE" but I CAN NOT get into recovery/bootloader (hold volume up/home button/power button).
I have put it into download mode and and plugged it into the computer (I am running Windows 7 64-bit) and it will not detect it. I have all of the correct drivers, I know this as I have a friend who owns the exact same phone and my computer detects it just fine. Odin nor ADB will detect that there is anything AT ALL plugged into the computer. It does not even come up as, "android device", or "storage", there is nothing, nota, it is as if the phone isn't even plugged in. It will not detect in "download mode" nor while its stuck at the "Samsung Galaxy S" screen, and yes I have tried a different USB cable, and still nothing..
I am quite capable with electronics but I cannot find anything on the internet as of what to do. Is there anything that I could load on an external SD card that would force the phone to flash a ROM with new kernal and modem? I think the phone is empty that is why it is not booting, as if there is nothing to load on the phone. Is there anything at all that anyone can think of??? I am completely stuck. I wanted this phone to last until the Samsung Galaxy S 2 was released here lol.
I'm with Virgin Mobile Canada. Thanks!
Cant you get it into Recovery mode?
Have you tried heimdall?
You will have to follow the instructions coming with it to the letter (about installing some custom USB-driver).
Herman76 said:
Cant you get it into Recovery mode?
Click to expand...
Click to collapse
Hey herman, "I CAN get into "DOWNLOAD MODE" but I CAN NOT get into recovery/bootloader (hold volume up/home button/power button)."
profalbert said:
Have you tried heimdall?
You will have to follow the instructions coming with it to the letter (about installing some custom USB-driver).
Click to expand...
Click to collapse
Hey, I will search for that right away and let you know how it turns out. Thank you!!
well if you have download mode then dont panic.
just flash a 3 file firmware along with pit file and re-partition and you will be fine
azzledazzle said:
well if you have download mode then dont panic.
just flash a 3 file firmware along with pit file and re-partition and you will be fine
Click to expand...
Click to collapse
How can I flash any firmware if my PC will not detect the phone? When I plug the phone in there is nothing. Odin doesn't detect the phone, Keis doesn't detect the phone, ADB does not detect the phone, and I just tried Heindall, and it does not detect the phone..... Maybe the actual hardware for the USB plug in is faulty in its self, in which case I am screwed.
Galaxy19000M said:
How can I flash any firmware if my PC will not detect the phone? When I plug the phone in there is nothing. Odin doesn't detect the phone, Keis doesn't detect the phone, ADB does not detect the phone, and I just tried Heindall, and it does not detect the phone..... Maybe the actual hardware for the USB plug in is faulty in its self, in which case I am screwed.
Click to expand...
Click to collapse
i see..... i only read the last 2 posts and im always telling people off for not reading properly
have you tried the obvious steps such as
Un-install - Re install Kies
Run Odin as administrator
Tried Alternative USB port - direct into the PC motherboard
Finally a different PC all together
hope you can get it workin hate to see another broken SGS
azzledazzle said:
i see..... i only read the last 2 posts and im always telling people off for not reading properly
have you tried the obvious steps such as
Un-install - Re install Kies
Run Odin as administrator
Tried Alternative USB port - direct into the PC motherboard
Finally a different PC all together
hope you can get it workin hate to see another broken SGS
Click to expand...
Click to collapse
I have tried, uninstall-re install of kies, run odin as admin, alternate usb port, anddd I tried plugging it into my laptop...no luck...this absolutely driving me nuts because I know the phone cant be bricked, if I can get into download mode I SHOULD be fine but for some strange reason the phone seems to be undetectable...ahhhhhhhhhhhh if only there was just some way to access the internal storage or a program that would force a flash through an external SD....
I am going to try loading Ubuntu on my computer on one of my HDD and see if it will detect the phone. I am assuming this is my last option and I have high hopes as Ubuntu detects almost anything...I will update...if it doesnt work I might be looking into taking apart the phone its self and intalling a new USB plug in on the phone motherboard...
im not sure of any other steps
last resort.... have you tried another USB cable ? like your friends cable that he uses for his phone ?
EDIT: if i was you i WOULD NOT take the phone apart.... if you do and it does not work, your warranty will be void,
at least if you cant get it working you can send it off for repair and blame kies, you will have a good chance of getting it fixed by samsung than you would yourself
azzledazzle said:
im not sure of any other steps
last resort.... have you tried another USB cable ? like your friends cable that he uses for his phone ?
Click to expand...
Click to collapse
yeah lol like I said in the first post I tried a different USB cable all together.
I have two HTC Legends, tried both cables from them, plus the OEM cable that came with the SGS
azzledazzle said:
im not sure of any other steps
last resort.... have you tried another USB cable ? like your friends cable that he uses for his phone ?
EDIT: if i was you i WOULD NOT take the phone apart.... if you do and it does not work, your warranty will be void,
at least if you cant get it working you can send it off for repair and blame kies, you will have a good chance of getting it fixed by samsung than you would yourself
Click to expand...
Click to collapse
I dont know if it has been opened already by someone else. I bought the phone for $180 CAD from a sort of "2nd turn" site. As in it was being sold as is. The phone problem reported by them was that the USB connectivity was not working. When I originally got the phone from them everything was working correctly, except the USB connectivity like it stated. It came ROOTED and loaded with the leaked version of Froyo before it was out so I automatically assumed that was causing the USB problems. I got around to changing the ROM with a reported working USB using CWM. But, still no luck with USB connectivity. I just dealt with the problem and flashed everything through CWM. Which led me to this...ugh
Is there supposed to be a warranty seal behind the battery cover? Over the screws like there usually is? Cause I see nothing..
thats not good news.
there is no warranty sticker, but samsung could find out if the phone has been opened.
It depends on the actual repair guy, to be honest, samsung will have 100's of phones to repair daily, the majority just get passed on - flashed - wiped - boxed and sent back to the owner.
however if some (P)Rick is having a bad day and wants to find out why the phone is in for repair, and he finds out its been opened up, or its had custom firmware, then he can refuse to fix the phone or send it back to you with a bill included lol.
so you have to have a good excuse incase the worst happens.
if you dont fancy your chances and you feel capable of replacing the USB yourself then hey go for it !!
azzledazzle said:
thats not good news.
there is no warranty sticker, but samsung could find out if the phone has been opened.
It depends on the actual repair guy, to be honest, samsung will have 100's of phones to repair daily, the majority just get passed on - flashed - wiped - boxed and sent back to the owner.
however if some (P)Rick is having a bad day and wants to find out why the phone is in for repair, and he finds out its been opened up, or its had custom firmware, then he can refuse to fix the phone or send it back to you with a bill included lol.
so you have to have a good excuse incase the worst happens.
if you dont fancy your chances and you feel capable of replacing the USB yourself then hey go for it !!
Click to expand...
Click to collapse
Well thank you for all the help. I am going to try installing Ubuntu first and see what happens, I have never had any driver issues with that OS EVER so if its detectable, Ubuntu will be the one to detect it. If that doesn't work I might take my chances and send it in. And if like you said that one person decides to screw me over, they at least have to send it back to me, in which case I will just open it myself and change the USB plug in like I said. (which might not even be the problem...)
Is there anyway to tell on the out side without opening it if it has indeed been opened before???
erm..... i dont think so, but i dont know what measures samsung have took to find this out.
if it was me the obvious things i would look for is, damaged screw heads and scratches down the sides - where the casing has been prised open. other than that i would not know what to look for
either way, i hope u get it fixed
azzledazzle said:
erm..... i dont think so, but i dont know what measures samsung have took to find this out.
if it was me the obvious things i would look for is, damaged screw heads and scratches down the sides - where the casing has been prised open. other than that i would not know what to look for
either way, i hope u get it fixed
Click to expand...
Click to collapse
Well I sent my phone in to Samsung last week and I just got it back today! I opened it up and I guess the problem with the phone was pretty bad lol they just gave me a new phone, I was thinking it was refurbed but it said right on the repair receipt "condition=NEW" I am extremely happy.
That aside, do you know if you can use the SGS II if it is unlocked in Canada?

[Q] USB Dev Not Recognized,Phone ! PC screen,and Can't get into download. Help please

I'm so aggravated right now. Been trying a ton of methods, I have a jig that only puts me back at the Phone ! PC screen, can't get into download mode, the PC doesn't recognize my friggin device, I have Odin 3 (which I can't use because I can't get the PC or my Laptop to recognize the phone, and I've tried the button combos a bunch of times. I'm a pretty pc literate/tech savvy guy and I'm trying to help my friend fix his phone.
This all happened because he was doing the 2.3.5 update and it got stuck at 84%. He said it sat there for about 2 hours without progressing, so he pulled either pulled the battery, or USB or something out (I wasn't there, and I forget his explanation) and not I'm at this Phone ! PC Screen, and I'm ready to throw the phone lol. Please help me if you can, I'm really getting frustrated...
Thank you so much.
Breathe.
Go read this post and try some of the tricks in there. Technically you're in download mode. I have flashed from that screen many times. I would guess that you might want to try reinstalling the drivers. If that doesn't work, go grab one of the Heimdall one-clicks. Heimdall uses different drivers that may help get you back to stock.
Here is the post that contains the one clicks.
Good luck and remember to breathe.
First thing: Thank you for responding, and trying to help.
Secondly: I can confirm that I did reinstall the Samsung Drivers twice, but still no recognition of the USB Device... I have a stock cable, and the cable for my HTC, so I've tried both. No luck... Heimdall gives me an error basically saying that it doesn't see the device. I'll check that thread out though, and see if there is something new that maybe I haven't done/seen... (Breathing...)
I know this will sound strange, but have you tried gently wiggling the plug? It may be that the USB port on the phone is starting to go bad. That would explain the sudden loss of connectivity.
Sent from my SAMSUNG-SGH-I897 using XDA App
Have you tried using a different USB port?
Another thing that has worked for me is uninstalling the USB drivers then running kies and allowing it to reinstall them for you. Not sure why it worked for me but it did once.
Sent from my SGH-I897 using xda premium
Hey, appreciate the suggestion.
I have tried diff ports, but I'll attempt to let Kies to do it again in a few mins. Thanks
Haven't tried that, currently fixing my laptop that some stupid walk through had me do, which screwed up my laptops drivers... ugh. So at the moment, I'm performing a restore. 6 hours and counting of working on this thing... good thing he's my best friend, or I'd tell him to burn it.
(this is in response to "have you tried wiggling the plug)
I was in a similar position so out of frustration I held power, volume +/- buttons until it booted a couple times. For some reason my laptop recognized the phone after that. It may not do anything for you but it can't hurt at this point.
Sent from my SGH-I897 using xda premium
1 click unbrick. if I was not on my phone, I would have linked you.

"Bricked" Captivate???

I have a Samsung Captivate i897 for AT&T
Firmware version: 2.2 Froyo
Ok, so I had tried to foolishly upgrade my phone through Kies to 2.3 Gingerbread, knowing that I was
upgrading to the SIII in a few weeks anyway. Kies came back with a response that the upgrade
could not be finished, so I proceeded to follow the instructions and do an emergency recovery
of the phone, but after a while, that also failed.
After the recovery failure, I ended up with the "phone ! computer" screen (fromw what I've found, a
disconnect of the phone and computer). It took me several tries, but I found a forum somewhere
that showed me Odin (something I had never really played with for fear of bricking my firmware).
I followed the steps outlined in an xda forum by opening Odin and trying to flash the phone
back to stock.
But alas, my phone's screen turned red...which from some forums seems to be a problem with the
Odin installation. I had looked around a bit more on how to fix this issue, and eventually
arrived again at the Downloading... screen. This was promising at the very least,
but trying to connect to my computer started to fail. I would continually get "USB device
not recognizable" by Windows. I've tried multiple USB ports, reinstalling the phone drivers,
but could not get Kies or Odin to recognize it.
Now...the worst part. Someone somehwere suggested to restart the Download mode, which I did,
and now...the phone won't even return to the Downloading... or phone/computer screen. It's just blank.
Some have suggested that the USB cable or USB ports (more likely the computer) may be at fault
here as well. So I have ordered a cheap USB cable off of Amazon to maybe solve this issue.
The phone does not boot up to any screen, nor does it seem to charge (either in wall or
computer).
So my question is..., does anyone believe I have achieved an unsurmountable task in "bricking"
my Captivate, or is there hope yet that I can revive it from the dead. I plan on selling it online
for around $85 so that I can lower the price for the SIII, but a bricked phone won't get
too much.
Any help here would be greatly appreciated. Thanks to anyone who can enlighten me a bit here.
If u have zero signs of life, even when plugged into the wall charger, then u r hard bricked...
Sent from my SAMSUNG-SGH-I777 using xda premium
What did you do before losing download mode/phone-!-computer? Did you flash boot loaders?
Sent from my SGH-I897 JellyBro
If you are interested in trying to save your phone instead of scrapping it for the S3 you might look into either making a jig or ordering one. There is a thread somewhere on here that shows you step by step how to make one and it will force the phone into download mode if it's not completely bricked.
I have made one myself and it worked flawlessly and provided you have an extra micro usb sync cable that you are willing to destroy in the process it will cost you less than $5 to make.
been there..and i fixed mine
can you still do the up+down volume and plug usb to download mode?
Sent from my SGH-I897 using xda app-developers app
Dont know if this method works but its still an option for you to try, might as well.
Install Odin3 One-Click Downloader [I897UCJF6-final-OCD-REV0.exe] mediafire /?0w2y31maz8mdom4 (I cant seem to post link because Im a new member)
Its basically a hard format.
-Unplug your Phone from USB
-Launch the application
-Take out your battery for about 30 seconds and place it back
-Press and hold Volume Up & Down buttons
-As you're holding the 2 buttons, plugin the USB
-If the application recognizes your phone, just click [START] button and it will wipe everything on your phone (And I MEAN EVERYTHING, so its a sacrifice of losing whatever you had on to fix your phone), and have your phone in factory mode.
I fixed my phone when it was bricked this way. I reinstalled all the mods and updaters.
Hope it works for you!

Fix my Brick Captivate

Please i need help with my samsung captivate, i've gone through various post and thread in all forum pertaining 2 soft brick or hard brick. But i don't what i can call my own because all i get when i try booting the device in various mode is white display at times with several colour doting display or fading display with several color, whenever i try boot in download mode it displays the white with several colour and at my computer i get gadget driver installation succesful then d phone power off and on which i hear disconnection n connection sound from my pc. so it keep repeat d same thing. pls help how can i fix this. i need genuine solution.... thks
What were you doing before it bricked? ie. Were you flashing something, using it to hammer nails, or mixed it up for soap in the shower?
Sent from my cm_tenderloin using xda premium
-SGA- said:
What were you doing before it bricked? ie. Were you flashing something, using it to hammer nails, or mixed it up for soap in the shower?
Sent from my cm_tenderloin using xda premium
Click to expand...
Click to collapse
I wanted to install cm-9-20120804-NIGHTLY-captivatemtd on the device. Actual the installation was successful then when i was trying to restore my backup. it now stoped in d process of installing boot sector. after which remove the battery to start again. that was when it started showing that. actuall when i press power to on it doesn't respond but it only show the display when i plug my charger or usb to computer.
I had exactly the same problem. Use a program called one-click unbrick, that will get your phone back into download mode. After that you can use odin to restore stock. Watch out though, I was very happy when this all worked and I booted into stock only to find out that restarting the phone would brick my phone even worse than it was before. Now the computer wont even pick it up at all and it is stuck in a white at&t bootloop screen when I turn it on. When it is plugged in, all I get is a grey battery that isnt charging and it will not go into download mode. I don't know what I did wrong so I cant tell you how to prevent this problem so just be careful.
A jig would likely be your best option to force your phone in download mode.
If you haven't tried it already, try flashing a stock rom using Heimdall. I've had much better luck using that program than Odin with my own phone.
droyd666 said:
I had exactly the same problem. Use a program called one-click unbrick, that will get your phone back into download mode. After that you can use odin to restore stock. Watch out though, I was very happy when this all worked and I booted into stock only to find out that restarting the phone would brick my phone even worse than it was before. Now the computer wont even pick it up at all and it is stuck in a white at&t bootloop screen when I turn it on. When it is plugged in, all I get is a grey battery that isnt charging and it will not go into download mode. I don't know what I did wrong so I cant tell you how to prevent this problem so just be careful.
Click to expand...
Click to collapse
droy... The problem you're describing is exactly what happened to the first cappy I had, fortunately for me, I did it within a week of getting the phone.... I took it to an AT&T service center *aaack*, they were nice enough to tell me that there was nothing they could do and that I should be able to get it sent back in. Fortunately for me, it was right around the time when the 2.3.5 stock update came out and there were a few other people that were having somewhat similar problems. To try and fix it, I tried the jig, which I constructed myself only, ran the meter tests and found out that it didn't work after trying 3 different ones. I sent it back and got another, fortunately, I haven't ran into the issue again, so I think it may just be some kind of fault on the board given that I've never read of anyone else until now running into the problem
Thanks youall, gr8 help

Categories

Resources