Just want to reach out to see if anyone has been able to activate an locked or unlocked Galaxy Camera. I purchased mine through Amazon, and it's supposed to be unlocked. But in the network menu, the only carrier that shows up is AT&T. I tried T-Mobile and didn't work. I opened account with AT&T today and tried three different sim cards and none would work. Funny thing is that I borrowed the AT&T's rep sim card to test and it actually works. But not the sim card they gave me. Tried Verizon as well and it's not compatible. So now I'm stuck. This is my second camera from Amazon, since I returned the first one. The box on the second one says "unlocked," but it sure doesn't act like one. Ideas guys?
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Hi guys!
To start off, happy Friday! I'm experiencing some issues with my new SIM card on my One. I bought it on eBay, but it didn't have a SIM as it was gently used. So I contacted Sprint, and after 2 hours on the phone I got them to ship a new SIM to me. I got it yesterday, but have been receiving errors constantly. I get the error that says something to the effect of the SIM taking too long to contact the tower, and 4G will be unavailable, and to power cycle the phone. The other error I get is a Self Service screen pops up, says please wait, then says after about 10 seconds "Because of the type of account you have, we'll need to help you with this task. Please dial *2 from your Sprint phone or call Customer Care at 1-888-211-4727 from another phone so we can assist you." I called twice, got two different reps and explained all this to them. One said to bring it into a sprint store, ( I don't believe that's necessary yet.) The other told me to update PRL and Profile. Neither worked. Help?
Thanks,
Nick M.
I'm also rooted, s off via moonshine, running viperRom One v1.1.0 with the latest Bulletproof kernel. I've tried wiping cache/delvik, and doing a nand back to stock rooted but still had the problem. Anyone know how to fix? I'll do a fresh install tomorrow if viperRom.
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They have to make sure that the UICC number on your account matches the one on your UICC, or you will have that problem. Should be easy enough if you get someone decently trained on the phone. I found that the overseas reps keep confusing it for an SD card and can't figure it out, but the American reps can do it easily. I know this is the issue you are having because I tried to use the UICC from my other Sprint HTC One while waiting to get a replacement for the defective one my phone shipped with, and ran into the same exact thing you are seeing (stock ROM too).
Worst case scenario you can take it to a Sprint corporate store. Mine gave me a replacement UICC for free and changed the UICC on the account. (Story for me is that mine wasn't being detected at all, bought phone from Wirefly and Wirefly wanted me to send back the whole phone, Sprint refused to mail me a UICC, really didn't want to send phone back so I went to corporate store instead).
kwolf said:
They have to make sure that the UICC number on your account matches the one on your UICC, or you will have that problem. Should be easy enough if you get someone decently trained on the phone. I found that the overseas reps keep confusing it for an SD card and can't figure it out, but the American reps can do it easily. I know this is the issue you are having because I tried to use the UICC from my other Sprint HTC One while waiting to get a replacement for the defective one my phone shipped with, and ran into the same exact thing you are seeing (stock ROM too).
Worst case scenario you can take it to a Sprint corporate store. Mine gave me a replacement UICC for free and changed the UICC on the account. (Story for me is that mine wasn't being detected at all, bought phone from Wirefly and Wirefly wanted me to send back the whole phone, Sprint refused to mail me a UICC, really didn't want to send phone back so I went to corporate store instead).
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Click to collapse
I found your thread on this I believe just after I made this one. Chatted with a sprint rep and they fixed it in like 5 minutes
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Hi Guys...
2 days ago i woke up and found that my phone had no signal. I thought that Rogers (my carrier) was screwing around or something. So i just restarted my device. Nothing.
I checked *#*#4636#*#* and my radio was on (toggled it on and off and on again) and the correct network types were selected (GMS/LTE/CDMA etc. I checked in the settings menu and the correct network types were selected again. Lastly APN settings were all entered for MMS, Data, LTE, etc.
I try to search for the network and it shows Rogers, Telus and Bell. I try to connect to Rogers and i get a message saying that "Your SIM card does not allow this type of connection".
I luckily had a backup from the day previous which i restored. No go there. I did a full clean wipe and install of Viper One RC2 and then a random AOSP-based ROM, again nothing.
the weird thing is that in the Phone Information menu the device reads my phone number and IMEI easiy, so its not like the phone isn't reading the SIM card...
Has anyone encountered this problem or have any suggestions? I have seen this error happen with other devices when i Googled it and searched XDA, but no solution or resolution, and definitely nothing specific to the HTC One.
Did you buy the phone new or used? I've seen this happen to people who bought used phones on ebay. There's a scam going in which the seller will wait a month to get outside the return period and then report it stolen. They get the $$$ and a new phone, and you're screwed.
If you bought it new, your sim card might be damaged.
I wish it was a SIM card issue, but it's not. I tried the same SIM in my Nexus 4 and it works just fine. My sister has an iPhone 4S, I swapped the SIM from it and it didn't work either.
The device itself is a Telus device unlocked that I bought locally brand new from a seller off of kijiji. The device was completely untouched and wrapped in all the right ways. I bought it back in June I think.
Sent from my Nexus 4 using xda app-developers app
Deus_eps_machina said:
The device itself is a Telus device unlocked that I bought locally brand new from a seller off of kijiji. The device was completely untouched and wrapped in all the right ways. I bought it back in June I think.
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It may have been a brand new phone that the seller bought and immediately put up for sale.
You need to talk to Telus to see if the IMEI has been reported stolen.
So the device is definitely blacklisted in Canada...Rogers is saying it's Telus that blacklisted it. Telus is saying they never had the device in their inventory (IMEI doesn't show in their database), so it isn't their device and they didn't blacklisted it. Bell said they had in their database and its a deactivated IMEI, so...I'll be taking a trip to several corporate stores to get this sorted today.
Sent from my Nexus 4 using xda app-developers app
So basically my roomie was kind enough to let me use his discount to buy a note 3 since i'm not eligible for a while.
Obviously the phone is for me, even though we bought it thru his account.
So do I still need to call AT&T and activate the phone (it came with a sim card in the package)
Or i can just ignore the sim card and calling them and just use the new note 3 with my sim card, and he uses his iphone with his old sim card thats already in there.
Do you know how does the whole thing work?
idobref said:
So basically my roomie was kind enough to let me use his discount to buy a note 3 since i'm not eligible for a while.
Obviously the phone is for me, even though we bought it thru his account.
So do I still need to call AT&T and activate the phone (it came with a sim card in the package)
Or i can just ignore the sim card and calling them and just use the new note 3 with my sim card, and he uses his iphone with his old sim card thats already in there.
Do you know how does the whole thing work?
Click to expand...
Click to collapse
If you already have your own SIM card linked to your account, just put it in the phone and you are good to go as long as the phone is an ATT model. Also the phone will only work with a MicroSIM regular sized SIMs will not fit this phone.
On ATT the phone has no bearing on your account. What you are paying for is the SIM. I bought a Lumia when my contract renewed with ATT. Could not stand it so I bought an N3 full price and slapped my card in it. The device is even updated on my account on the website as being a N3 and not a Lumia.
oh cool.
So i dont have to do anything?
ATT doesnt care that the phone was never activvated?
idobref said:
oh cool.
So i dont have to do anything?
ATT doesnt care that the phone was never activvated?
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Click to collapse
On ATT phones are not activated. They are ready to use out of the box. The SIM is the key. All your account data is linked to the SIM, not the phone. You can use any phone that ATT sells on your account and you don't have to buy it from ATT . I bought my N3 on Amazon at full price but I still use it on my Lumia account. The exception is if you use a smartphone on a none smartphone account, when they see it on the network they will upgrade you and charge you accordingly. You cannot use ATT with a smartphone on a standard phone account.
OK let me shed some light. If you call and give them the imel number of the new phone then its registered and if you have the insurance it will automatically be transferred to the new phone regardless where you got it. That's the benefit. I have my Lumia insurance with att and my note 3 and s4 with square trade.
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i bought att note 3 on ebay. i just put my sim card in. it work perfectly.
ww3funs said:
i bought att note 3 on ebay. i just put my sim card in. it work perfectly.
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are you sure it isnt a fake one.
Hello all. Though we know the N6 works on VZW and units are beginning to ship out, I am reading reports (android police)VZW may not activate new nano Sim cards for active subscribers because it wasn't bought from VZW.
Specifically, a phone purchased directly from Motorola is presenting issues.
As more Motorola units ship, has anyone had a problem? My current phone uses a micro Sim. Sure, I could cut it but am afraid I might screw it up.
Please share your experiences.
Sent from my XT1095 using XDA Free mobile app
If you can't get them to give you one, try one of these. I used one and it worked fine on previous phones.
http://www.amazon.com/Aerb-Cutter-S...sr=8-1&keywords=sim+cutter&pebp=1416322812135
hanano17 said:
If you can't get them to give you one, try one of these. I used one and it worked fine on previous phones.
http://www.amazon.com/Aerb-Cutter-S...sr=8-1&keywords=sim+cutter&pebp=1416322812135
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Click to collapse
Thanks I saw this on a droid life posting. True it is cheap but will only be used once and sit somewhere collecting dust. Lol. If I have to go that route then so be it.
I am more interested in hearing feedback on users experiences with a request of this type with VZW.
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I cut my micro SIM down to nano size and it was phenomenally simple to do. Ironically, the cut down nano works great, but the nano that I ordered last week from Verizon doesn't work at all.
hsj1906 said:
I
Ironically, the cut down nano works great, but the nano that I ordered last week from Verizon doesn't work at all.
Click to expand...
Click to collapse
Yeah other than perhaps not getting the nano from VZW and if you do, that is an issue being reported.
Sent from my XT1095 using XDA Free mobile app
I called Verizon support and said I ordered 2 new phones and need a new nano sim. They tried to get me to go to a store but I asked if they can ship me one and they are sending me 2, one for me and one for my wife no charge.
Castanoff said:
I called Verizon support and said I ordered 2 new phones and need a new nano sim. They tried to get me to go to a store but I asked if they can ship me one and they are sending me 2, one for me and one for my wife no charge.
Click to expand...
Click to collapse
Be curious to see if they work when you get them based on earlier poster's response. I hope by the time when my unit arrives VZW will be over this ridiculous stunt. I did order that Sim cutter BTW: I can't even draw a straight line let alone cut one!
Sent from my XT1095 using XDA Free mobile app
I wont be getting the phone till 12-9 from what it says on the Motorola site.
I went in 2 days ago. Asked about one and we talked for a few. He told me just come in next time and say i need a nano for my new Iphone i bought off a friend. They will deactivate my old sim and activate the new one. He said their is no charge for a sim. Just turn off your existing phone before walking in.
hsj1906 said:
I cut my micro SIM down to nano size and it was phenomenally simple to do. Ironically, the cut down nano works great, but the nano that I ordered last week from Verizon doesn't work at all.
Click to expand...
Click to collapse
The new one needs to be a 4ff nano SIM and it does not work because it needs to be activated and provisioned on your account. You call the number and give them your old phone imei and they activate the SIM. Then place it in the n6.
Sent from my HTC6500LVW using Tapatalk
I told them on the phone that I bought my wife a 2013 Moto X and that she needed a nano sim card for it and they sent it out right away.
When I received it, I used it as a template to cut down my wife's micro sim to a nano sim. It was easier that way.
My super duper cutter arrives today. When my phone arrives and if i screw up I can always get a new micro Sim and recut it instead of going through the VZW crap of trying to get a nano. The store is right down the street from me so not an issue.
Sent from my XT1095 using XDA Free mobile app
I ordered an adaptor kit from Amazon so I could activate the nano-sim in my Galaxy Nexus, as well as switch back between devices in case of any accident/problem. Didn't have any trouble getting the nano-sim from Verizon.
Hi Jerry, I recently purchased a new device that requires a NANO 4G LTE SIM Card 4FF. My current device uses a micro-sim. Can you send me a new NANO sim to my billing address?
Not sure if it matters, but the line for the device is **********. It was purchased off contract.
Jerry: I can definitely send you a nano-SIM. We also have them for free at our corporate run stores, but if mail is easier, my pleasure.
Jerry: What make / model phone did you get?
mail would be easier for me. I ordered a Nexus 6 from Motorola
Jerry: alright, no problem, let me see here
It's the same sim card as the droid Turbo
Jerry: perfect, thanks
Jerry: bringing up an order form right now
awesome, thanks Jerry
Jerry: For sure. Free shipping is two-day FedEx, but would arrive Monday. Is that okay?
yes, that's perfect
Jerry: Great. Can I have a good address for Monday FedEx, no signature required.
[address]
Jerry: cool, thanks, doing some data entry
Jerry: All set for Nano 4G LTE SIM 4FF to arrive on Monday. Order number is ******** You'll get email at the email address on file regarding the order and tracking number. It's always our goal in our chat department to fully resolve your concerns and to provide you with excellent customer service. Have I done that today?
absolutely, thanks again
Jerry: My pleasure. Thank you for chatting with me today and being a valued Verizon customer. In the future, you can also find us on Twitter at @VZWSupport. You can click on the "End Chat" button to end this chat. Have a great day.
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Click to collapse
Yeah, I called last night and just said I wanted a nano sim, they shipped it out 2 day fedex shipping, for free. No problems, no questions, just said I needed a nano sim for a new phone.
micdawg12 said:
Yeah, I called last night and just said I wanted a nano sim, they shipped it out 2 day fedex shipping, for free. No problems, no questions, just said I needed a nano sim for a new phone.
Click to expand...
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I'll try it then
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markwebb said:
I'll try it then
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Click to expand...
Click to collapse
I just called. They are shipping one out. They asked me what kind of phone and I said iPhone 6. Should be no problem right?
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markwebb said:
I'll try it then
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Click to expand...
Click to collapse
So I went to Verizon today to try and activate it and they told me that I needed to have a phone that used a nano sim to activate it, which means droid ultra, droid maxx, droid turbo, and the newest droid razr. No iPhone nano sims will work in it from what this rep told me. I have a friend with a droid ultra, so I'm gonna take him up to verizon and have them activate my sim in his phone and reboot it to fix the mm issues with my sim in it, and then move the sim over to the N6.
Big red is definitely not making this easy for us.
JJB
micdawg12 said:
No iPhone nano sims will work in it from what this rep told me.
Click to expand...
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There is another thread on here as well as Droid Life saying it will work. I have an adapter so I can put it into my current Micro SD HTC one phone with adapter, activate it and then use the nano SIM in Nexus 6 according to the thread.
Edit::: I found out the iPhone 6 does not have NFC so Verizon is sending me a nano for the HTC m8 which will work. So, you are correct that technically an iPhone 6 won't work totally because of the NFC. Thanks for pointing that out!
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All Sims are the same. Don't worry about it
I went into a Verizon retail location today (Village At Orange - 1500 E Village Way, Ste 2205 Orange, CA 92865) and they were worthless.
I explained to the representative what I needed and they told me they couldn't do it unless I activated it in store. I explained that would be a pain, but that I did have an adapter and was willing if need be. They said fine.
The representative then went over to a table with me and said that my device (Note 3) was not a nano sim device. I explained again that I had an adapter and he said there was nothing he could do. I asked if he could call someone and he told me he wouldn't. I then asked for the manager's card.
On my way home I called Verizon and they're sending a card out. It'll get here Monday. If my phone beats the sim I'll just trim my current one down. I'm disgusted at the service I received at the store. The representative acted like he couldn't care less. Really, really frustrating.