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I had the common problem with the screen lifting on the left side of the device. When I called the playstore, I received a tablet in three days. When I first opened it, there were finger prints on the screen. When I looked at the tablet, I noticed that there wadas a separation between the back panel and the unit. When I ran my finger across the side, it was raised. So when I opened the tablet up (I knew how to do this because I had two previous nexus tablets with the screen lifting issue that I was not able to fix) I noticed that the foil had fingerprints all over it and it was crumpled. All e rest of the foil underneath the device was misaligned. I have now determined that this is actually a refurbished tablet that had a pretty bad repair job on it.
I fix tablet and iPads and computers and what not and I would never send out a product like that and I do this under the table. Is my anger justified because I was told that they would send me a NEW tablet (physically). I think they are also tricking people into thinking that they were getting the same tablet as everyone else because of the way that they make you order the new tablet from the playstore. I also say that an error on their part does not constitute a compromise on my part. I paid for a new tablet and expect to receive a new tablet. I understand that they have to make a profit. E defects come from Asus so it is Asus responsibility. Since it costs the roughly 181 dollars to make the tablet, couldn't the sell the refurbished ones for 200 (16gb) and break even (after shippings costs.)
What is your opinion?
Should i get a replacement.
Also, should I call Google and request a NEW tablet as a replacement seeing that I have wasted nearly two months trying to get a good tablet, and now I have a damaged refurbished tablet. Also the people who fixed the tablet do not know how to open it because they applied all the pressure I one spot instead of around the edge.
I am also very concerned about how my batteries wear which is why I don't like refurbished tablets because I don't know how other people treated the battery of this tablet.
all the tablets have fingerprints on the cooper foil. it's not refurbished it's just poor QC.
my preorder had fingerprints on the foil, retaped box, and the plastic covering the tablet was crumbled.
my replacement also had fingerprints and retaped box
Fishwithadeagle said:
Also, should I call Google and request a NEW tablet as a replacement seeing that I have wasted nearly two months trying to get a good tablet, and now I have a damaged refurbished tablet. Also the people who fixed the tablet do not know how to open it because they applied all the pressure I one spot instead of around the edge.
I am also very concerned about how my batteries wear which is why I don't like refurbished tablets because I don't know how other people treated the battery of this tablet.
Click to expand...
Click to collapse
It's li-ion ... heat and charge cycles only wear it out.
I agree with you though, refurbished tablet is not ok.
Sent from my Nexus 7 using Tapatalk 2
I actually think getting a refurb that had passed strict inspection would be preferable to rolling the dice on a new unit.
However, whether your unit was repaired or not is unclear. ASUS standards are so low that they're also shipping out new tablets in that condition.
I found this video on youtube a while ago. He seems to have unboxed a brand new one with the same issues you're noticing.
It still irritates me that the back cover is bent out of position in one spot where they opened it up. Would you request a new placement?
Fishwithadeagle said:
It still irritates me that the back cover is bent out of position in one spot where they opened it up. Would you request a new placement?
Click to expand...
Click to collapse
The only thing that matters is whether it bothers you.
We haven't seen the bend, but even if we were all gathered around your tablet and unanimously agreed that the flaw is conspicuous enough to be annoying, or that it's nothing to be concerned about, our opinion shouldn't affect your level of satisfaction.
If it's minor enough for you to be of two minds about it, I would suggest using the tablet for a while. See if it actually bugs you.
If your screen is completely flush and there are no other problems, I personally wouldn't RMA unless it's more serious than you make it sound.
If they sent a refurb as a replacement for a new unit within the 15-day return period, then that would be a problem for me. Particularly if the replacement has "New" in the product description, which mine all did. I'm not sure they could get away with this even if they have it buried in the RMA email that a refurb might be provided--I think it's reasonable to presume that a replacement provided during the standard return period will be new.
If they sent a refurb as a standard warranty replacement after the 15 day return period, then that's common practice and nothing wrong with it.
I don't get the problem refurbed tablets. You sent them a used tablet with problems, they sent you a used tablet without problems.
With the fingerprints on the foil, that stuff is sensitive like no other to fingerprints. Probably QC just urping up and accidentally touching it.
ThePerson98 said:
I don't get the problem refurbed tablets. You sent them a used tablet with problems, they sent you a used tablet without problems.
With the fingerprints on the foil, that stuff is sensitive like no other to fingerprints. Probably QC just urping up and accidentally touching it.
Click to expand...
Click to collapse
I was wondering if a bend and break in the foil would cause issues against guarding against electromagnetic interference. Also is it against the warranty to open the unit because I want to know if I can use the foil as evidence that this is a refurbished tablet.
I hope Google never chooses Asus again. Heck I'd even go for Samsung.
Sent from my SCH-I535 using xda app-developers app
I would return the unit for a refund, citing the replacement had a bent cover and was wholly unacceptable, then take the money to Wal*Mart and buy a brand-new one.
You paid for a new unit when you bought it and you got one. You sent them a *used* unit for replacement and you got one back.
Honestly, use your head. You should get a working/undamaged unit but you should not expect to get a new one back unless you sent a new one in (new meaning untouched/unused). Most companies send refurbs out as warranty (ie used) replacements.
b4silver said:
I hope Google never chooses Asus again. Heck I'd even go for Samsung.
Click to expand...
Click to collapse
Then it would look like a 7" ipad.:cyclops:
If you do contact google and ask for a replacement, don't tell them you opened it up or they will say you voided your warranty. You should only request a replacement based on defects visible on the outside of the tablet.
Sent from my Nexus 7 using xda premium
---------- Post added at 10:53 AM ---------- Previous post was at 10:48 AM ----------
b4silver said:
I hope Google never chooses Asus again. Heck I'd even go for Samsung.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I think that both google and Asus are to blame. I think that google wanted to get a tablet to market in too short a timeframe, forcing Asus to cut corners. The nexus 7 is quite likely actually using the design of an as yet unreleased Asus 7 inch tablet that Asus quickly redesigned to fit google's specifications. Doing this without completely redesigning the entire chassis and also make it as cheap as possible resulted in these issues.
Sent from my Nexus 7 using xda premium
badasscat said:
You paid for a new unit when you bought it and you got one. You sent them a *used* unit for replacement and you got one back.
Honestly, use your head. You should get a working/undamaged unit but you should not expect to get a new one back unless you sent a new one in (new meaning untouched/unused). Most companies send refurbs out as warranty (ie used) replacements.
Click to expand...
Click to collapse
I don't understand this. I bought a "new" tablet that was damaged on account of their poor QC. So I immediately sent it back for another tablet to replace the "new" tablet that I had just received. I then got a used tablet back in exchange. I would have gotten a new tablet if the product was undamaged in the first place. I paid for a new tablet so I expect the replacement to be a new tablet since they were the ones who damaged the original item
pxlitup said:
I actually think getting a refurb that had passed strict inspection would be preferable to rolling the dice on a new unit.
However, whether your unit was repaired or not is unclear. ASUS standards are so low that they're also shipping out new tablets in that condition.
I found this video on youtube a while ago. He seems to have unboxed a brand new one with the same issues you're noticing.
Click to expand...
Click to collapse
This is pretty crazy, C8 I just took back, same thing as that guy, left hand screen lift, and missing screws underneath right out of the box. Asus QC is pretty darn pathetic in my honest opinion I really want to like this tablet I just want one without issues.
I was fine with a refurb when my Kobo-1's screen got messed up after 11 months (1 Year warranty). But when my new Kobo Touch was defective after three weeks, they sent me a NEW one.
In my opinion that is completely reasonable.
But in this case, I'd be pissed. Since you effectively paid full price for a refurbished tablet.
badasscat said:
You paid for a new unit when you bought it and you got one. You sent them a *used* unit for replacement and you got one back.
Honestly, use your head. You should get a working/undamaged unit but you should not expect to get a new one back unless you sent a new one in (new meaning untouched/unused). Most companies send refurbs out as warranty (ie used) replacements.
Click to expand...
Click to collapse
No, he paid for a new (non-defective) tablet. That is not what he received.
A thousand jackasses are sending out their tablets because of 1mm screen lift or 1 dead pixel. What is Google to do with all the "defective" tablets? What goes around comes around. You think you will keep sending out tablets for Bs reasons and they just make you a new one and throw out the old one? Right...and now you come here and complain because your spoiled ass didn't get a new tablet.
Sent from my Nexus 7 using xda app-developers app
---------- Post added at 10:49 PM ---------- Previous post was at 10:48 PM ----------
Also, you people make me sick. Don't you have anything better to do than to come here and complain
Sent from my Nexus 7 using xda app-developers app
Many early build revisions of the nexus 7 seemed to have quality issues. I think it has been resolved. Can anyone recommend what build/date revision and later to purchase?
Just order one from play devices and you'll get the latest one....
Sent from my HTC Desire S using xda app-developers app
I'm planning to purchase from staples. I have hundreds in staples gift cards to use. Any date/revision or later I should ensure I buy?
Wanted to bump this for information as well. Looking to purchase one for Christmas and purchase one for my grandpa who is having a slowly deteriorating processing condition.
Have the build issues been resolved?
I think they reduced the problems but never got rid of them. It's always hit or miss. I have an original model without problems, a friend has a c70 with squishy power button and another friend has c80 without problems. Don't worry, if there are problems just take it back to staples.
Sent from my LG-P999 using xda app-developers app
The one that I got on 29 October from Staples got the screen lift issue after 2 days. It had the serial #C09K (September built). I returned it and then got another one from office depot and so far no issue with the build quality. This one had the serial #CA0K (October built).
Sent from my Nexus 7 using xda premium
I have the latest CA0K and I notice a slight difference between the left and right side. The right side is flush against the silver trim and the left is like 0.1mm raised, it is hard to see. I can feel the difference by running my finger over the trimming where it meets the display. I might exchange it later when there is newer revision again since I have until January to return
Have a CB0K, which I assume is a newer model...has screen lift. :/
Sent from my Nexus 7 using xda app-developers app
I bought a C07K in August which has a minor screen lift. I just bought another one CB0K model. Screen is perfect, but back cover where screen lift located is loose when you push it you can hear a creaking noise. So I exchanged it for another one CA0K model. This one is so far so good, solid built.
I think I will wait for like a CC0K model or something. I'm not sure if mine is even classified as screen lift as it's less than a 1mm difference but the display is a little recessed on every other edge so I assume it's not normal for only the left side to be a little higher.
Bought my Nexus 7 32gb model from a local walmart with first part of the SSN is C90K. Don't even see any screen lift on the device least that I can see anyways. I had the device for 3 days now and have not found any issues with it yet.
You can try running your finger nail slowly to each edge, the silver trim has a very slight elevation that should barely stop your finger nail from sliding up and over it kind of like a galaxy nexus. It's a subtle detail on the nexus 7
2kbandit said:
Bought my Nexus 7 32gb model from a local walmart with first part of the SSN is C90K. Don't even see any screen lift on the device least that I can see anyways. I had the device for 3 days now and have not found any issues with it yet.
Click to expand...
Click to collapse
Because I bought it imported from USA , I checked calling ASUS that it has 1 year International warranty. So mine is also C9OK ( O letter , not 0 zero , ASUS explained that to me through their systems ) and its perfect. It came with 4.1.1 version preinstalled
I'm going to get my 7 today
It freshly arrived at Media Markt, after waiting for months.. (actually.. A few days , but it felt like months )
The sad: they claimed about tons of devices coming back due to damage etc... But okay, let's see...
Sent from my Galaxy Nexus using xda premium
fushla said:
I'm going to get my 7 today
It freshly arrived at Media Markt, after waiting for months.. (actually.. A few days , but it felt like months )
The sad: they claimed about tons of devices coming back due to damage etc... But okay, let's see...
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I hope your bouncing baby boy/girl works turns out fine when you open it and turn it on. But don't try and bounce it off the floor you might end up breaking it. :laugh:
2kbandit said:
I hope your bouncing baby boy/girl works turns out fine when you open it and turn it on. But don't try and bounce it off the floor you might end up breaking it. :laugh:
Click to expand...
Click to collapse
I can proudly say, I don't even dropped my galaxy nexus okay, maybe it was because I paid 600€ for it... But it really lays good in my hands and since the 7s back is "rubber like", I'm looking forward to it and yeah... I'm scared as hell of opening the box.. But okay, life sometimes is risky.. no risk no fun
Sent from my Galaxy Nexus using xda premium
zed011 said:
I have the latest CA0K and I notice a slight difference between the left and right side. The right side is flush against the silver trim and the left is like 0.1mm raised, it is hard to see. I can feel the difference by running my finger over the trimming where it meets the display. I might exchange it later when there is newer revision again since I have until January to return
Click to expand...
Click to collapse
You are not serious i hope. Would you complain for something as minor as that? Shame on you and the paranoia going on in this thread.
greenolive said:
You are not serious i hope. Would you complain for something as minor as that? Shame on you and the paranoia going on in this thread.
Click to expand...
Click to collapse
I can't thank 2x my gnex has a screen lift and I don't care.. My fear is getting a screwed speaker because I'm youtubing a lot ^^ or idk. Something really annoying like cracks in the edges and stuff (ones you can see)
Sent from my Galaxy Nexus using xda premium
greenolive said:
You are not serious i hope. Would you complain for something as minor as that? Shame on you and the paranoia going on in this thread.
Click to expand...
Click to collapse
Not 0.1mm but 1mm. How am I complaining? I am just stating what I see. I had my nexus for 2 weeks and I don't want to end up with what could develop into something more serious thus I may exchange it. No, I do not want to fix it any future problems myself and void the warranty. You are complaining about me being detail oriented. There's hardware revisions for a reason. I'm not saying my nexus 7 has a definite flaw that's why I discuss about it for more input.
Soon I paid for my Nexus 7 I told the cashier. I told the cashier I was going to open up the package and look at the device here in the store. I told them about the known issues with some of the batches. Turned the device on I bought right in the store and checked the whole thing out.
After looking it all ever turned out my device it good and solid.
Hi all, this is my first thread.
I would like to share my recent discovery with you. Three days ago I bought Samsung Galaxy Note I (one) and I love it. However, I immediately noticed a large circle in the middle and a small one in the lower right section of the screen. It can only be clearly seen when there is a grey background (I noticed it when starting Market for the first time). I immediately installed a couple of screen test applications and realized that all the colours are fine, there are no dead pixels, just these kind of "imprinted" circles that I cannot erase. I did search the Google and this forum and realised that some users have the same issue with the SII (http://forum.xda-developers.com/show...1087236&page=4), although at the different places of the screen.
Today I found out the cause of the circles. By looking at the advertisement sticker that I peeled off the Note, I realised that the Samsung original sticker is the cause of the deterioration of the screen at these places!
Look at the two attached pictures and see for yourselves. Just to be clear, they are not dust or grease or something like that, the circles are "inside" the screen. And it is obvious that the patterns are the same as coloured adds on the sticker.
How can that be possible? Can it be that the phone spent a lot of time under the marketing glass at the store and that some kind of chemical reaction occurred under exposure to light?
zukinjo said:
Hi all, this is my first thread.
I would like to share my recent discovery with you. Three days ago I bought Samsung Galaxy Note I (one) and I love it. However, I immediately noticed a large circle in the middle and a small one in the lower right section of the screen. It can only be clearly seen when there is a grey background (I noticed it when starting Market for the first time). I immediately installed a couple of screen test applications and realized that all the colours are fine, there are no dead pixels, just these kind of "imprinted" circles that I cannot erase. I did search the Google and this forum and realised that some users have the same issue with the SII (http://forum.xda-developers.com/show...1087236&page=4), although at the different places of the screen.
Today I found out the cause of the circles. By looking at the advertisement sticker that I peeled off the Note, I realised that the Samsung original sticker is the cause of the deterioration of the screen at these places!
Look at the two attached pictures and see for yourselves. Just to be clear, they are not dust or grease or something like that, the circles are "inside" the screen. And it is obvious that the patterns are the same as coloured adds on the sticker.
How can that be possible? Can it be that the phone spent a lot of time under the marketing glass at the store and that some kind of chemical reaction occurred under exposure to light?
Click to expand...
Click to collapse
Wow!!!!
The only thing that comes to my mind is that your particular Note was some sort of display unit behind a counter or glass shelf.
Let me explain... Since our super-mega-screens are AMOLED (meaning organic) based, they tend to deteriorate every time we use them, specially blue colors are the quickest to deteriorate when we use the device.
However, UV light (normal sun light and even fluorescent tubes like the ones in offices and stores) when shined directly to our screens tend to degrade the quality of the display even quicker!
I bet your Note spent way too much time under UV light while the sticker was on the screen, thus creating a ghost image or shadow over it.
Unfortunately, there's no way to fix this.
If I where you, I would return this Note ASAP to the store and explain your findings...
Cheers!
Rayan
exchange within 7days for new phone
zukinjo said:
Hi all, this is my first thread.
I would like to share my recent discovery with you. Three days ago I bought Samsung Galaxy Note I (one) and I love it. However, I immediately noticed a large circle in the middle and a small one in the lower right section of the screen. It can only be clearly seen when there is a grey background (I noticed it when starting Market for the first time). I immediately installed a couple of screen test applications and realized that all the colours are fine, there are no dead pixels, just these kind of "imprinted" circles that I cannot erase. I did search the Google and this forum and realised that some users have the same issue with the SII (http://forum.xda-developers.com/show...1087236&page=4), although at the different places of the screen.
Today I found out the cause of the circles. By looking at the advertisement sticker that I peeled off the Note, I realised that the Samsung original sticker is the cause of the deterioration of the screen at these places!
Look at the two attached pictures and see for yourselves. Just to be clear, they are not dust or grease or something like that, the circles are "inside" the screen. And it is obvious that the patterns are the same as coloured adds on the sticker.
How can that be possible? Can it be that the phone spent a lot of time under the marketing glass at the store and that some kind of chemical reaction occurred under exposure to light?
Click to expand...
Click to collapse
Yes my friend it clear show the reaction of that colourfull amoled n dark pitch green of androi logo.
Within 7days of purchase yr always liable for exchange with the service centre. rush tomor to service centre n follow there exchange procedure n get it replaced. Demand for it u will get a new phone in a day or 2 or same day aswell..
^^^ What they said !!
I would by no means accept this ! After buying this phone BRAND NEW it should not have been taken out of its box since the day it was manufactured.
Definitely take it back and show them the very obvious proof that this has occured since before you even set eyes on the device !
Strange
Envoyé depuis mon GT-N7000 avec Tapatalk
did you get it replaced ? I'm eager to know..please update the thread
and why the hell is the store trying to pawn off a demo unit to a customer ?
@ zukinjo
was the phone in a sealed box when you bought it ?
Search for the burn in thread...you will see how commin this js...since u bad a demo it burned that in
Sent from my Amazon Kindle Fire using Tapatalk 2
Hi all,
My nightmare continues... After bouncing a couple of times between service store and the seller's store I finally got my brand new Note. Not. I got a new one, but it turned out to be a demo model from another store, and guess what, it also has the same circles and shadows imprinted in the screen. The dealer said that this one has also been in display for almost half a year and to me no wonder it has the same screen issues. So, no luck here.
But the thing gets even more complicated because they do not have another Galaxy Note anywhere, in any store, so they cannot replace it (they returned them all and are starting to advertise Note II, which is a lot more expensive at my carrier's tariff). So I am stuck. I tried to get the DOA form and hopefully will get it through the day and go to the authorised importer here in Croatia and hopefully get a new one or at least have my screen repaired. However, I am not happy to see my new phone going to repair shop, I know that I must get a fresh new one if I return it in a weeks time.
More strangely, the store said that if they return the phone to the authorised dealer they will need to give me the new one and since they don't have it they are willing to cancel my two year contract? And that is the only thing they will do. And I do not want that, all I want is a perfectly working Note.
I will try to go to the importer myself with all the papers and will post back the results. Of course, I do not need to mention that I am very disappointed with the customer service....
I wouldnt have left the store with out either a Brand spanking new Note (Not display model) or without a contract termination.
I know you dont want to cancel, But your paying for a service which isnt being delivered !
Cancel that motherfu*ker and take out a new one with a better provider, Your current one sounds awful !
Tell your new provider that your old provider are offering you XXXXX handset for XX amount per month and if they can beat it, you will join them !
It worked for me I got my mummy the Nokia Lumia for £20 a month (free phone too) as opposed to her old provider wanting £35 per month.
These people dont give a $hit about you, They just want your money, So dont think the promises they make instore will keep because they wont!
Its time to play hard ball if you want a decent outcome!
PS: What sort of provider sells Ex Display models as 'Brand New' ones ? Over here in the UK we call these people 'Rogue Traders' !
Keep us informed :good:
You shouldn't let them do that to you
Sent from my GT-N7000 using Tapatalk 2
---------- Post added at 06:34 PM ---------- Previous post was at 06:09 PM ----------
Read your post again. YOU NEED TO RETURN IT. PERIOD. these people are taking major advantage of you. CANCL NOW BEFORE ITS TOO LATE. What if the service center says they won't fix it and it isn't their fault.
Sent from my GT-N7000 using Tapatalk 2
asf58967 said:
You shouldn't let them do that to you
Sent from my GT-N7000 using Tapatalk 2
---------- Post added at 06:34 PM ---------- Previous post was at 06:09 PM ----------
Read your post again. YOU NEED TO RETURN IT. PERIOD. these people are taking major advantage of you. CANCL NOW BEFORE ITS TOO LATE. What if the service center says they won't fix it and it isn't their fault.
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
Well if they give you note2 for price of 1 its not to bad. Its majorly bad they gave you 2 faulty units.
Like above posters, cancel or claim working unit alternative.
Whats the namr of the store? So people can avoid it
Did you get a discount for using a demo product?
Also, always test screen in store. That way you can often exchange on the same visit.
Sent from my GT-N7000 using Tapatalk 2
That is completely unacceptable! They can not sell it as New by any chance! As soon as the product leaves the box it becomes B stock!
B stock usually pays off and you can save a lot of money, but not with smartphones, unless aesthetic if the only flaw, which is rare...
I have a 7 string guitar I bought in B stock, it is completely fine, except for a dent on the finish on the back and the electronics were a bit messy so I got a HUGE discount!
Latter that month bought new pickups and redid all the electronics, taken from an older guitar I barely used, and got myself a limited edition Cort X-7 for 185 euros (something like 200dll)! (which is just plain ridiculous) xD
Be on the look for B stock items guys! You can make really great deals!
Hope you get your problem fixed! Good luck!
RubenLockheart said:
Be on the look for B stock items guys! You can make really great deals!
Hope you get your problem fixed! Good luck!
Click to expand...
Click to collapse
Good tip thanks! I guess I need the balls to ask for discount lol.
Sent from my GT-N7000 using Tapatalk 2
Hi all, just to let you know how everything turned out for me... After a couple of weeks of complaining and arguing and loosing my nerves with the store where I bought the Note I, I decided to cancel the contract. So no luck there.
But, in the spirit of a nice Christmas story, I was given a brand new Samsung Galaxy Note II by a friend of mine!
And I am forever thankful and just want to say that the phone is amazing!
I hope you will file a consumer complaint against the store.
Sent from my GT-N7000 using Tapatalk 2
Bravo majstore You got GN2 instead of a demo GN1 you have the best christmas gift ever I wouldn't trade my GN1 for nothing (only for GN2) and btw on my note on the back it says Not For Sale lol but it works normally
Cheers
Sent from my GT-N7000 using xda app-developers app
Those of you experiencing issues with the screen display being garbled, it finally became listed as a known issue for Sprint. This is good for those of you having it! You should be able to get into a store and get the phone replaced for free even without insurence. It will say in the "known issues" area for techs to waive the exchange fee if thats the reason its being replaced.
I had the issue and the reps said it's a known issue. Seems to be related to a certain batch of phones and the latest update. They tried replacing the screen first and it didn't fix it then he went to the spring employee forum and then he seen its a widespread issue and they replaced my phone for me. Hope this helps
Sent from my LGLS991 using Tapatalk
I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?
wilsonch1551 said:
I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?
Click to expand...
Click to collapse
Yes. That is the exact issue. I did a factory reset on mine. I dont have the issue as much. Only when it gets warm. But i am going to get it replaced
Sent from my LGLS991 using xda premium
Yeah, where it it displays Snow on half the screen. We just got an offical email about it today to say that its now listed as a "known issue" for the device with an exchange waiver. So hopefully any of you with the issue can go in and get it fixed. You should be able to do so even without insurence. If they argue you that you need to pay tell them to check the site...it will say "waive fee"
I haven't gotton the chance to check since I've been off today.
Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Sent from my LG-D800 using XDA Free mobile app
soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Click to expand...
Click to collapse
Are there any current known issues that they will replace the phone? I am having random reboots which is very infuriating. However, I was stupid and bought from Best Buy so I am not even sure a Sprint store could help me as they can't even activate my old phone! I have to go into Best Buy for them... I don't think I am technically a Sprint customer anymore but a Best Buy one with this weird plan they got me on that "saved" me money. $5 a month is not worth it for all this craziness I am now gong through!
Anyway, sorry to hijack this thread but I don't know if the screen issue relates to the random reboots people have been having but it seems that the first batch may have faulty CPUs according to another post. I really don't want to claim insurance because I want to be positive I don't get another phone that is the bad batch. I heard LG have been sending some people new phones so maybe I will try to go that route as the likely hood of them still having stock from the bad batch is less likely then Sprint or Best Buy.
This is the worst electronics purchase I have ever made!
It's not a listed known issue so sprint won't replace it unless you have TEP. If you do just take into a repair center and have then do all their tech crap and once they see its still rebooting randomly theyll replace it. My ATT one never did any of these stuff that sprint ones seems to be having issues with.. Makes me wonder about model numbers lol
Sent from my LG-D800 using XDA Free mobile app
Update
wilsonch1551 said:
Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....
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So it started again this weekend and I think it is tied to the phone being hot. If I am running intense video play back or high graphics games it will happen. I have left everything stock just to test it out and it has returned. As long as the phone is cool then it doesn't happen but the minute it starts to warm up from prolonged screen use then the problem returns. FYI.... Hopefully the new one gets here today and doesn't have the same problem.
Newest Update. I have been discussing this issue on Facebook on the Sprint page because they don't seem to understand the difference between "Warranty" and "Insurance". They are seeing it my way but does bring to light the BS they are shoveling that you have to buy insurance on your devices for things that should be covered by a Warranty. They need to review their policies on this and make things easier on folks who have defective merchandise and aren't just clumsy with phones.
http://answers.google.com/answers/threadview/id/440497.html
Oh so now I am told that the LG G4 from Sprint is on back order.....
soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Sent from my LG-D800 using XDA Free mobile app
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Wait I thought EVERYONE was having this issue. If you get the patch of visual "snow" on your screen occasionally, you're saying the phone should be replaced completely?
My phone also gets REALLY hot sometimes. Pretty annoying. Obviously tanks the battery
send device into LG
I had the same issue where the screen would get garbled, show different colors (pink/purple/blue/green etc..) all screwed up. The camera app would crash when I would constantly switch from front facing to rear facing camera. My device got really slow had to reset/reformat it a few times. I thought it was due to rooting it or whatnot. I don't think that was it. I think it was a bad batch. I sent it in to LG two weeks ago and got it back today. Their message back on the paper was replaced flash/memory.
They actually sent me a completely new device. I think the touch screen issues are gone as well as the original issue. This feels like a brand new device not part of a bad batch. I'm glad I sent it in. You should do the same. It's probably part of the same problem posted in this thread. I'm a happy camper now.
Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
Sent from my LG-D800 using XDA Free mobile app
Difference between Warranty and Insurance
soulysephiroth said:
Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
Sent from my LG-D800 using XDA Free mobile app
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The issue I have is that I shouldn't have to pay insurance for a company to warranty something they sold me. If I didn't break the device then they should be the one to handle it for me with the manufacturer that they represent. I shouldn't have to go back to the manufacturer because they didn't sell me the device. If I had dunked it or broken it I agree I should have to pay out of pocket but that's not what happened.
This answer explains it and since I am already paying Sprint for cell service I shouldn't have to be inconvenienced as the customer to get a warranty item taken care of.
http://answers.google.com/answers/threadview/id/440497.html
A Google answers thread isn't policy. Sprint guaranteed the phone to work in the first 14 as per policy. The warranty you're claiming is a manufacturing one, not sprints warranty. It's lgs warranty for a year.
Sent from my LG-D800 using XDA Free mobile app
Here's a straight answer to your issue with warranty vs insurance.
THE WARRANTY IS THROUGH LG. They are the only ones who guarantee the phone to work for a year.
Sprint Asurion insurance: Will cover your phone for 2 repairs/replacements for free in a year, after that 25 dollars a repair or replacement, and if you have a lost, stolen, water damaged, or cracked display over an inch will be a deductible.
If you don't have TEP, then after 14 days Sprint will not cover replacements for your device UNLESS its a KNOWN ISSUE. As of right now, Sprint doesn't have anything officially listed as known issue till LG admits they have a problem and work out a deal with sprint to pay for the replacements.
You're arguing that Sprint has to honor LG's warranty, which is simple not the case. If that was the case Sprint wouldn't offer insurance at all.
I appreciate your take on things and having been with other more expensive carriers the question of insurance is a matter of perspective. With At&t within the first year they will just swap the phone out. Now this may be because they charge you more for their service and as they see it they would rather reduce the hassle and take care of the device with the manufacturer. With Sprint they have chosen to try and compete on a price model that requires that they charge for insurance as they don't have the money built into the plans to cover these sorts of issues. They may never admit that openly but in seeing how the two companies have addressed similar issues that would be the appearance of it.
Either way I now know that if it want to have anything close to the device coverage I had with At&t then I have to pay for Sprint "Insurance" so be it.
I am having the vertical split screen issue as well...it's just started happening and I am up to 1 month of ownership. Where is the best place to go to inquire about an LG warranty replacement?
So before you ask me this is not my S Pen I saw this on Twitter.
Do you think the Pen just broke like this or was damaged by the user? Has anyone had any issues with their S Pen (such as breaking or the end coming off)?
Uh oh, I sure hope this isn't a common thing. I just started messing around with all the new things the S pen can do. This makes me nerveous to even pull it out.
never had a issue with a s-pen more than likely user error
Learn how to use it properly.
I have been drawing and using it for almost 2 weeks now, it works like a charm.
TechOut said:
So before you ask me this is not my S Pen I saw this on Twitter.
Do you think the Pen just broke like this or was damaged by the user? Has anyone had any issues with their S Pen (such as breaking or the end coming off)?
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you saw this on twitter. dont bother yourself or others.
FaKe nEwS
bober10113 said:
you saw this on twitter. dont bother yourself or others.
FaKe nEwS
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Not trying to bother anyone I dont believe the Pen just breaks like that and that's why I asked I wanted to know if anyone else experienced issues with a brittle S Pen
TechOut said:
Not trying to bother anyone I dont believe the Pen just breaks like that and that's why I asked I wanted to know if anyone else experienced issues with a brittle S Pen
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didn't want to pass as being harsh but social media as being a source of information should be taken lightly. smear campaigns are common espeatially near launch day.
bober10113 said:
didn't want to pass as being harsh but social media as being a source of information should be taken lightly. smear campaigns are common espeatially near launch day.
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Again I never said whether it was true or false. I posted it to see if anyone else had similar issues to verify the legitimacy of the post. I did not post it to spread news I posted it to gather information from a wider audience
TechOut said:
Again I never said whether it was true or false. I posted it to see if anyone else had similar issues to verify the legitimacy of the post. I did not post it to spread news I posted it to gather information from a wider audience
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point taken.
I work in a national carrier phone store, and our demo model Note 9 was installed by our inventory manager. The S-pen broke while she was installing the display, it snapped the clicker off.
Edit: remove editorial comments
grmcrkrs said:
I work in a national carrier phone store, and our demo model Note 9 was installed by our inventory manager. The S-pen broke while she was installing the display, it snapped the clicker off.
Edit: remove editorial comments
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How? For that to have happened the S Pen would have had to been sticking out and then obviously of it gets hit it could snap off
Just Happened to me too
Just happened to me too,I can see this happening pretty easily. The end has a very thin plastic housing for a part that gets a moderate amount of tension. Broke off for me with almost no effort. I called Samsung and they denied a replacement since it is physical damage. $50 for a new one.
Rev_Nev said:
Uh oh, I sure hope this isn't a common thing. I just started messing around with all the new things the S pen can do. This makes me nerveous to even pull it out.
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Pull yourself together for goodness sake! S-pens have been around for years and are well made though like all such tech will break if abused.
Knee jerk reactions to nothing....
Ryland
Might be a very random thing. I have used the spen alot, mainly testing screen protectors and fooling around with the new features. My spen is still solid. I have dropped a few times as well.
Sent from my Samsung SM-N960U1 using XDA Labs
S-Pen is very solid. Our last display for the Note 8, someone snapped the S-pen clicker off that one too. So it's probably just spiteful thing. Customers being customers.
Same thing happened to mine yesterday while I was trying to pull it out of the phone. The rest of the pen got stuck inside the phone. I tried putting the top back on and now it won't pop out at all. Any suggestions on how to get it out? Thinking of leaving in there until I can order another one. Smh.
Dreise said:
Just happened to me too,I can see this happening pretty easily. The end has a very thin plastic housing for a part that gets a moderate amount of tension. Broke off for me with almost no effort. I called Samsung and they denied a replacement since it is physical damage. $50 for a new one.
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Update, Samsung offered a free replacement. They sent me a shipping label to return the broken one.
.....Nope
I had several Note devices and not once have I replaced a S pen, I haven't switched out the tip. Not sure how you could damage it anyway besides the obvious. It feels light enough why incredible Hulk it ??
Mine broke after 3 days...
It was a little wobbly out of the box. Didn't think much of it. I've had all Notes since the 2, never had one break on me and used them each for over a year. On day 3 of the Note 9, I was just using my ginger nail to pull it out and it just fell off. Wasn't using much pressure. I take care of my electronics. I went to you YouTube and saw that it had happened to others. One guy stated that he contacted Verizon and they sent him a new one. I called AT&T. It wasn't as easy as his, but after a few trys and calling Samsung directly, AT&T gave me a 50 dollar credit. The actual cost was 54 with taxes, but it was close enough. I'm just worried that this is going to be an ongoing thing. Samsung was great and offered to fix it immediately (they sent a box with return postage) but said the carrier should have fixed it with no issues. So. I called AT&T again and this time they took care of it. They wanted to replace the whole phone, but I didn't want to go through setting it up again and asked for a credit. They agreed and I had a new one in about 4 days or so.
Just happened to me now, device is only 24 hours in hand purchased from Samsung. Anyone else get a free replacement from samsung?