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Hi,
Last week my Optimus 2x was a bit unlucky. It burned charging port.
Everything will be fine but I had Django Manouche ROM.
Ofcourse my first though was to change rom for orginal one and then send it to LG for repair. Unlucky computer connection port is same that just burned.
So without thinking, I send it to LG Poland. After few days I got negative answer - Rom was changed so they wont repair.
Nowadays I'm arguing with them to get explanation, how its possible that USB charger that i used is still working, phone is working (if it have battery juice) and they are saying they won't repair it because of ROM change.
Is anyone here know, is it possible that drivers from kernel burned my charging port ?
Maybe its bigger problem and not only mine phone can have this issue ?
I looked in this file: "https://github.com/CyanogenMod/lge-kernel-star/blob/jellybean/drivers/power/su660_battery.c" (My acc dont have 10 post so link is like this). Obviously its reposible for battery but i think many ppl is using it in his kernels (probably even LG) and it should work.
Best regards
Cameleeck
PS. I asked LG for answer which exactly file could destroy my device. I will be reporting what they answered.
LoL, blame yourself. If you agree to use a non manufacturer aproved software, he has no obligation to provide you with any warranty. Whatever the cause of problem may be, service guys cannot even diagnose the phone as custom rom is there and they have no obligation to clean your rom mess, as it is wasted unpaid labour time for them. Don't you understand that each kernel mods can cause some sort of hang up with resulting endless charging without temp thresholds? Let us just be fair, everything has its own risks. Just pay the repair fee. For this old model those are just couple drinks at bar and with preserved nerves and time.
So let us call it death at frontlines...
Sent from my HTC One SV using xda premium
I understand risk that i took. Well it can happen, actually i wanted to change this phone But still there can be tons of ppl using some kind of soft that can be risky - as a developer i want to provide some help for a guys that still can have wrong software. So thats why im asking about help and about drivers.
And if we talk about expenses:
Let us just be fair, everything has its own risks. Just pay the repair fee. For this old model those are just couple drinks at bar and with preserved nerves and time.
Click to expand...
Click to collapse
They said they can repair it at cost about 200 euro - so probably this price is much bigger than couple of drinks in bar
Still, my questions didnt change.
If someone had this kind of issues or just made some tweaks in battery managment/charging in Android that can explain or even make direction where to look please left here some response.
Then maybe I will apologize to C++ and can make some patch for kernel or even better: maybe there is someone that can make it on his own.
Guaranty says that changing soft voids it, so nothing will help there.
Mam do zaoferowania LG 2X, bo obecnie mam dwa
Actually you're wrong.
Rooting and flashing does NOT void your warranty - at least for us lucky EU citiziens.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
So if you're still under warranty tell LG that you demand a repair on warranty and won't accept a fine.
Apart from that: Yes, if you mess with your kernel you can hardbrick your device. Frying a port is possible e.g. playing with the voltages.
tonyp said:
Actually you're wrong.
Rooting and flashing does NOT void your warranty - at least for us lucky EU citiziens.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
So if you're still under warranty tell LG that you demand a repair on warranty and won't accept a fine.
Apart from that: Yes, if you mess with your kernel you can hardbrick your device. Frying a port is possible e.g. playing with the voltages.
Click to expand...
Click to collapse
Tony, do you ever sleep?
But you are a bit wrong here . You are forgetting about the other dark side ehrm...
For example... ... You will find warranty rules for this on each manufacturer site somewhere and for some phones in the brochure and book that came with phone inside the box, that covers up warranty rules and by buying the device you even sign those evil papers with the small font print on it...
We are not that strict about rooting, although with that you can also load some sort of dumb overclocking modules and screw the whole voltage table via insmod and burn the device, ain't it? There for I was always strict about fast charge and similar mods, too much risks involved, and the end users don't really understand them and here is a fine example and result of it.
So you are missing the point mates. Warranty repair... Altering the rom brings really pain for service guys. How do you imagine we are repairing them? Do you ever imagined what for is that hidden service menu? If a custom rom is present, that APK is thrown out, we have no manufacturer support and instruments to find out what on earth happened to the board and do basic diagnosis. SWAP the board? Are you nuts? Afterwards the board is shipped to motherland and they test them via their own secret birth cradle - jtag as they diagnose and refurbish them. Then they will see that those dumbarses didn't even test the phone as alien OS is present there and the service location will be fined with full swap price as a punishment as we didn't obey the contract.
For example HTC or Sony involves online logging system for each phone, where basic parameters are sent and self test data. If bootloader or OS is tampered we cannot do anything, none of manufacturer self test calibration program tools work as in hell custom OS doesn't provide compatibility with that!
So in the service location are mere contract people(although Polish, the second worst service locations in EU, the worst is Romania, although in Regenersis as far I know mostly romanians are being enslav... excuse me labored , god they have such poor repair quality since ages).
But leaving that aside, service location clean out the mess made by greedy manufacturers and egoistic users, we are not the manufacturer, imagine all the device mess around and for one guy to know how to unroot, change bootloader seek for nvflashes etc stuff... nope... noone does it, we need to feed our families too and the repair queues are long enough too, the stupid peace of plastic ain't worth it it consumes so much time and other people are waiting for the repair too. There for You were fined with motherboard replacement price... although 200$... ok those are two evenings in a bar...
So if you alter the OS/root, we cannot repair the damn phone, for example a silly broken touch screen. You just replace the darn thing and that's it, that is my software etc, well then who will calibrate that thing? Call the mojo battery calibration app, yes? LoL? Again flash stock OS? Oh crap wrong bootloader, oh crap version mismatch? What on earth the user flashed in, oh good it was found on some native china forums :cyclops:
So none of service locations will argue about power users who can clean up their mess and bring a reflashed clean device, no matter what you did before the device, the user has respect for our work and time and is willing to make the repair faster. But this isn't the case as USB is burned out.
And to this case specifically... yes you are busted, worst case scenario. If you won't pay and will argue, ok then the independent expertise will be needed = 100$. Then you must go to court, although the expert can also tell that it is your fault and then you are busted again.
But if the expert is dumb enough, then in the court what will the lawyers say... just what Tony did... playing with voltages can burn your phone just like a lousy screaming witch on a stick. And you signed those vicious papers, and you also knew about the risks just as in HTC site is stated word by word. Pay the expertise and court costs . [That happens always, default scenario]
I guess I made clear my point of view why altering the software voids your warranty, as it simply becomes irreparable brick in most cases.
About that fsfe.org... bull*** every argument there can be overthrown, believe me, I know, they have the common sense sentence there, it gives a lot of freedom
Ferrum Master said:
Tony, do you ever sleep?
But you are a bit wrong here . You are forgetting about the other dark side ehrm...
For example... ... You will find warranty rules for this on each manufacturer site somewhere and for some phones in the brochure and book that came with phone inside the box, that covers up warranty rules and by buying the device you even sign those evil papers with the small font print on it...
We are not that strict about rooting, although with that you can also load some sort of dumb overclocking modules and screw the whole voltage table via insmod and burn the device, ain't it? There for I was always strict about fast charge and similar mods, too much risks involved, and the end users don't really understand them and here is a fine example and result of it.
So you are missing the point mates. Warranty repair... Altering the rom brings really pain for service guys. How do you imagine we are repairing them? Do you ever imagined what for is that hidden service menu? If a custom rom is present, that APK is thrown out, we have no manufacturer support and instruments to find out what on earth happened to the board and do basic diagnosis. SWAP the board? Are you nuts? Afterwards the board is shipped to motherland and they test them via their own secret birth cradle - jtag as they diagnose and refurbish them. Then they will see that those dumbarses didn't even test the phone as alien OS is present there and the service location will be fined with full swap price as a punishment as we didn't obey the contract.
For example HTC or Sony involves online logging system for each phone, where basic parameters are sent and self test data. If bootloader or OS is tampered we cannot do anything, none of manufacturer self test calibration program tools work as in hell custom OS doesn't provide compatibility with that!
So in the service location are mere contract people(although Polish, the second worst service locations in EU, the worst is Romania, although in Regenersis as far I know mostly romanians are being enslav... excuse me labored , god they have such poor repair quality since ages).
But leaving that aside, service location clean out the mess made by greedy manufacturers and egoistic users, we are not the manufacturer, imagine all the device mess around and for one guy to know how to unroot, change bootloader seek for nvflashes etc stuff... nope... noone does it, we need to feed our families too and the repair queues are long enough too, the stupid peace of plastic ain't worth it it consumes so much time and other people are waiting for the repair too. There for You were fined with motherboard replacement price... although 200$... ok those are two evenings in a bar...
So if you alter the OS/root, we cannot repair the damn phone, for example a silly broken touch screen. You just replace the darn thing and that's it, that is my software etc, well then who will calibrate that thing? Call the mojo battery calibration app, yes? LoL? Again flash stock OS? Oh crap wrong bootloader, oh crap version mismatch? What on earth the user flashed in, oh good it was found on some native china forums :cyclops:
So none of service locations will argue about power users who can clean up their mess and bring a reflashed clean device, no matter what you did before the device, the user has respect for our work and time and is willing to make the repair faster. But this isn't the case as USB is burned out.
And to this case specifically... yes you are busted, worst case scenario. If you won't pay and will argue, ok then the independent expertise will be needed = 100$. Then you must go to court, although the expert can also tell that it is your fault and then you are busted again.
But if the expert is dumb enough, then in the court what will the lawyers say... just what Tony did... playing with voltages can burn your phone just like a lousy screaming witch on a stick. And you signed those vicious papers, and you also knew about the risks just as in HTC site is stated word by word. Pay the expertise and court costs . [That happens always, default scenario]
I guess I made clear my point of view why altering the software voids your warranty, as it simply becomes irreparable brick in most cases.
About that fsfe.org... bull*** every argument there can be overthrown, believe me, I know, they have the common sense sentence there, it gives a lot of freedom
Click to expand...
Click to collapse
Uhm, well i think thats all a oint of how much the ROM is altered and is it close to stock ROM. although it´s important whats broken.
And the most important thing is how obliging the customer service is.
For Example. i used to own an Sony Xperia Mini Pro. I Messed around with a couple of ROM´s and during this procedure somehow my touch driver faded away. Well there was warranty on it and the actual ROM was ROOTED AND CUSTOM but very close to stock.
I send it in and after the short service time of 6 weeks Sony said that they Can´t repair the device but they are giving me the actually worth oft the phone back. (so i lost 20€ from original price)
That´s that.
On the other Hand there are Ways to Prevent users from F***ing up the system
I owned an Alcaltel onetouch (don´t remember the number) with every update Alcatel Killed Root accses with every update the Good dev´s who worked on this phone must find a new way to get Root.
This Part is to the OP
But besides all That. Android is an open source system and everybody who uses a Custom Rom and OC the Phone or Alter the Kernel should not Cry when its broke. You know the risk guys if you root and customize a phone with warranty don´t expect the Producer to help you if you f**k up the phone with obviously things like OC or Fast Charge -Fast Charge i don´t get this anyway i charge my phone over night thats that i thin 6 hours are enough time so i don´t need a phone charged in 30 min -
Did you know that you can cause you cell to - in worst case every - Explode because of fast Charging?
All Limitations the Producer makes are mostly to prevent such thing as overheating and whatnot. Just because you can OC the CPU to 1,4 Ghz doesn´t mean you have to. Do you think when your heart beats all time on max BPM you will life long? think about that.
I used to own a HTC Desire HD there where models where you could OC from 1Ghz stock up to 1,8 Ghz seriously would you try it?
Well that really grinds my gears today ^^
Odp: [Q] Battery driver and charging port burned
tonyp said:
Actually you're wrong.
Rooting and flashing does NOT void your warranty - at least for us lucky EU citiziens.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
So if you're still under warranty tell LG that you demand a repair on warranty and won't accept a fine.
Apart from that: Yes, if you mess with your kernel you can hardbrick your device. Frying a port is possible e.g. playing with the voltages.
Click to expand...
Click to collapse
But in my warranty card, there is a paragraph saying that any modifications done on software voids warranty.
So I was aware of that.
OP, there's also a way if they really don't want to accept warranty because custom rom. I did it once to them, because I am living in Poland too. Put your phone in microwave and set it for a a second. It should hard damage motherboard and LG won't be able to read if rom was changed. I was lucky with LG P500 this way, but maybe now things changed.
Sent from LG 2X using Tapatalk 3 Beta
Rayman96 said:
But in my warranty card, there is a paragraph saying that any modifications done on software voids warranty.
So I was aware of that.
OP, there's also a way if they really don't want to accept warranty because custom rom. I did it once to them, because I am living in Poland too. Put your phone in microwave and set it for a a second. It should hard damage motherboard and LG won't be able to read if rom was changed. I was lucky with LG P500 this way, but maybe now things changed.
Sent from LG 2X using Tapatalk 3 Beta
Click to expand...
Click to collapse
Yes this might be an option rayman96 but OP has to be sure that´s there no other way.
Rayman96 said:
But in my warranty card, there is a paragraph saying that any modifications done on software voids warranty.
So I was aware of that.
Sent from LG 2X using Tapatalk 3 Beta
Click to expand...
Click to collapse
But this doesn't matter. They can't just write into their warranty "what's written in law doesn't matter".
Okay they can "write" it in, but if there's a law that states otherwise that's useless.
Sent from my LG-P990 using xda app-developers app
tonyp said:
But this doesn't matter. They can't just write into their warranty "what's written in law doesn't matter".
Okay they can "write" it in, but if there's a law that states otherwise that's useless.
Sent from my LG-P990 using xda app-developers app
Click to expand...
Click to collapse
Interesting, can you provide me source which says rooting does not voids warranty?
Edit: sorry, i missed it somehow
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
Click to expand...
Click to collapse
just like when you root warranty is void same with all manufactures
vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
Click to expand...
Click to collapse
I'm not sure about nexus, but I assure you it is exactly the same with Samsung. I have owned many Samsung phones in the past. Unlocking your bootloader, on practically any manufacturers device will void your warranty. The HTC One Development edition ships with an unlocked bootloader, maybe try that?
Sent from my HTC One using xda app-developers app
skinsfanbdh said:
just like when you root warranty is void same with all manufactures
Click to expand...
Click to collapse
That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...
vick33 said:
That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...
Click to expand...
Click to collapse
It is true. Just because you can revert it doesn't mean it's not originally voided. If say your LED screen died and you sent it for warranty and you had no way to run triangle away due to that and they saw it, you would be getting a bill.
The only way to save your warranty on this device is s-off and that's not yet available.
If you don't like it go to the Samsung S4 which has such a locked down bootloader only one dev has achieved it and still hasn't released how he did it. So no root at all over there.
Sent from my HTC One using xda app-developers app
Your entire warranty is NOT voided due to unlocking or rooting. What DOES happen is your placed under more scrutiny and you have voided the warranty to things you can adversely affect.
For instance:
You rooted and your camera ceases to function or your LED flash dies. Your covered. I wouldn't recommend sending it in running a ROM, stock would ensure they can fix and test it.
Your rooted and your screen dies. You are covered.
Your rooted and the entire phone dies out of the blue. You would be under scrutiny regarding it and they would examine it to see if something you did caused the failure. If it is purely hardware related then you should be covered, otherwise your liable.
This same situation is what people who mod cars have had to fight against (and won). How does an exhaust modification cause a window failure? Or how does a custom head unit cause an engine failure.
There has to be a direct unarguable connection between your modification and the failure, I just had this happen with my Galaxy Nexus. It died completely and it was modified to high heaven. They knew it was unlocked but it wasn't the cause of the failure so it was fixed under warranty.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
Sent from my Nexus 10 using Tapatalk HD
altimax98 said:
.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
Click to expand...
Click to collapse
It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...
vick33 said:
It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...
Click to expand...
Click to collapse
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
Click to expand...
Click to collapse
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
Click to expand...
Click to collapse
Exactly, they also use 'may void warranty' because there is no way they could make a comprehensive list of all the possible things that could void it. May is safety net of sorts to do exactly what nullkill said
skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
Click to expand...
Click to collapse
So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...
nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
Click to expand...
Click to collapse
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
Click to expand...
Click to collapse
But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.
vick33 said:
So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...
Click to expand...
Click to collapse
obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.
skinsfanbdh said:
obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.
Click to expand...
Click to collapse
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it
skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
Click to expand...
Click to collapse
Yes you are very correct.
vick33 said:
But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.
Click to expand...
Click to collapse
You can but people do not know and assert their rights. I don't bother telling HTC my devices are unlocked or rooted I just state the problem and steps I have taken to fix it like a factory reset or whatever. HTC and every other company would love to invalidate as many warranties as possible it saves them money but you have to know what your rights are to assert them. The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.
nullkill said:
The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.
Click to expand...
Click to collapse
I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.
I think the keywords are "May void your warranty" so HTC can decide whether or not to cover you. I have had HTC devices and it's always a risk a person has to take with unlocking the bootloader. HTC using "May void your warranty" simple covers them, so it's up to them if they will cover it or not.
vick33 said:
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it
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Click to collapse
really? it says nothing about hardware or software it just says installation which if you have ever dealt with contracts before its vague for a reason. i thought you started this thread for help in resolving something. seems to me that you already know everything and started this thread to boost your ego. not for help and opinions from other members who have dealt with these companys numerous times before.
vick33 said:
I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.
Click to expand...
Click to collapse
I agree with you that it's crazy how these companies try and operate. On the Nexus side I am sure you can find reports of people sending in devices that were unlocked and them not honoring the warranty the thing that helped us (with samsung too) is we can remove all traces of what we did :highfive:. Which the fact we have to do that is a bit crazy. In a perfect world companies would honor consumer protection laws and they would be better enforced. I only know about this crap as I'm a cell phone addict longest I've had a device in the last 3 years is maybe 6 months I just can't help it. I'm trying to be good and stick with the ONE as HTC have always tended to be my favorite.
The reason I have faith in HTC is I sent a International HTC One X into HTC USA. First they didn't care it was a international model (try that with sammy and they will laugh at you). Second this was one of the very first One X's so it had the wifi/gps issue very very badly. It was originally a black unit but I didn't like that so I bought a white case and swapped it out. When doing that I discovered the attempted fixes to the wifi antenna. It looked like someone who was a hobbyist at best had solder little metal leads to make better contact with the antenna and it looked horrible. Well I sent that sucker in with the white case and what do you know HTC didn't say anything about the board being soldered on or the fact the case was white. I had told them the phone had been in for repair at carrier before and it helped but then the issue came back (I have no idea what happened to this phone as I was at least the 3rd person who it passed through it's now got a nice home with my friend still going perfect) and now it was acting up again. Not saying everyone will have this luck but if you are smart use your brain and know as much as possible it should help.
I'm dying to get root (event temp) so I can chroot debian but due to the apparent flimsiness of the dock am a little scared to loose warranty coverage.
What are the real consequences of unlocking on warranty? If the hinge or connector breaks (hardware issuss) does Asus just turn it away if unlocked?
I don't know how Asus handle this, but I know from Sony and HTC that there never was a problem when unlocked. Just if you grill your processor or hardbrick the phone MAYbe they refuse, but I never ever heard something like this.
If the dock breaks it more common that a seller states that it is your fault because of using too much force.... But they can't refuse warranty on hardware dock because of rooting the tablet...
A friend hardbricked his Samsung and the message from service center was that it fell on the floor I guess in most cases they can't tell if you brick if it's from rooting/flashing or not....
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
Click to expand...
Click to collapse
He can say that, but I don't believe that they would have any chance in court...
huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
Click to expand...
Click to collapse
Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk
aznmode said:
Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk
Click to expand...
Click to collapse
Because that's what you agree to when you unlock...
The text you have to agree to before you use the unlock tool doesn't leave any doubt's: You kiss your warranty good bye - no matter what. There have been cases where TF700 users got a warranty repair even after unlocking. But I would not count on it. And you certainly cannot demand it.
Unless you live in the EU, it seems. Stronger consumer protection laws seem to give users a leg up, so research your country's laws.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 4
Yezariael said:
He can say that, but I don't believe that they would have any chance in court...
Click to expand...
Click to collapse
Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world. Go for it I dare ya.
Anyway if you search on this you find some that tried to send it back and they WOULD NOT fix it. Wanted to charge them hundreds of dollors to fix. Yet I think I remember someone that got it fixed. Not worth it. Its ASUS
Zeblade said:
Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world.
Click to expand...
Click to collapse
Yeah, I know the (Swiss) laws, and if I need a good lawyer I have an insurance for this Anyway, consumer have a lot of rights, at least in Switzerland and EU, and a company cannot deny any warranty. If the defect is a consequence of unlocking they could, but not if the dock is not working properly... The problem is, most people would not go to court because of this 500 bucks...
In Europe (EU) they can't deny warranty by law. Doesn't matter what Asus tells on their website.
When for example the dock cnnector is broken and you are unlocked the manufacturer MUST PROOF that the malfunction was caused by unlocking the device and they can't.
Would they reject warranty then a letter of a lawyer does miracles.
Hi, here in Germany we have two warranties. One comes from the law and helps you six months, after this time you have to prove that the damage existed from the beginning which is practically nearly not possible. They can´t deny you this warranty as it´s a law.
The other warranty which comes from the manufacturer is something they can deny as it is voluntary.
So at least for me right now I don´t want to root even though I really want to root .
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...
SHadowral said:
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...
Click to expand...
Click to collapse
There is. On other devices some developers made it possible, but usually it takes "some" time... can be tomorrow, can be in 1 year, can be never... Has nothing to do with stock kernel, when you can install a recovery you can change kernel, too. With official unlock tools like Asus or Sony are doing they get a database with all unlocked devices... What they do with this data is another question
Thanks, i´ll patiently wait for the day to come
asus reply
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
Dear Mr. Dunwell,
thank you for your email request.
This unit is Out of Warranty due to Unlock device.
In the case of an under warranty repair is first created a cost estimate.
Here, a service fee in the amount of about 135 CHF.
This amount is also refusing to pay the cost estimate, and covers the cost of inspection and the shipping of the unrepaired unit.
It is not possible for us to name the price in advance without having to inspect the equipment, please be understanding of this.
1. Please fill in the relavant warranty application (3. Send in Service - Einsendung defekter Ware) form for your product, by clicking on the link:
https://eu-rma.asus.com/pick_eu/ch_d/eee.html
2. After approval of the submitted data you will receive the RMA number and shipping instructions from us by e-mail.
3. Please read our Terms & Conditions before filling in the RMA forms.
Please don't hesitate to contact us, if you have any questions.
We are committed to customer satisfaction.
You will receive in the next few days by e-mail a link to your satisfaction survey.
We would be very happy if you take the survey and evaluate our service.
Your answers will help us identify the areas where we could improve.
Sincerely,
Mehmet Adyakar
Click to expand...
Click to collapse
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear
lpdunwell said:
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear
Click to expand...
Click to collapse
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...
berndblb said:
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...
Click to expand...
Click to collapse
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-
lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-
Click to expand...
Click to collapse
Indeed here in Holland they can't refuse the warranty because of unlocking. In fact ASUS must proof that the connector problem was caused by unlocking the device and they can't of course.
Sent from my superfast Asus Infinity TF701with Dock
lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Click to expand...
Click to collapse
Do you have an insurance for things like that? (Rechtsschutzversicherung) They would do the work, as I don't believe that Asus will say "Oh yes, Swiss guy, no problem!"
I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK
linuxkidd said:
I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK
Click to expand...
Click to collapse
That is nice and all but your speaking for Asus and you can't. We always find that one person on that one day that didn't do their job. You got lucky. I am sure more posts like this will help Asus really slack off more.
I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever.
So NEVER listen to posts like this. You void the warranty and you want them to look the other way. Granted I don't know one time a unlock was the cause of a broken tablet lol but Man if you ever learned anything then remember when you took that tag of your mattress and look what happen.. what happen? Yeah
Zeblade said:
That is nice and all but your speaking for Asus and you can't....
Click to expand...
Click to collapse
linuxkidd said:
...My expectation is that ...
Click to expand...
Click to collapse
Nope.. not speaking for Asus.. Giving my expectation, not policy of Asus (as caveated with "My expectation is that...")
Zeblade said:
...I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever....
Click to expand...
Click to collapse
I believe you found the reason it wasn't honored right here... Warranty almost never transfers across owners. They (in general, not speaking specifically for Asus) usually state that they are only good for the original owner of the device.
It is true that either
A) I found the one person (or persons... ) slacking in their job and they replaced a hardware component which was clearly defective and had nothing to do with the device being unlocked.
or
B) The few other people who've had issues found the one or two people who were being dicks.
Either way, the story you provide doesn't even apply due to the tablet not being with the original owner.
LK
Hi,
I am sorry if this common knowledge around here, but it took me a while to find so I thought it might be worth posting this info here.
I am considering rooting just so that I can save large files from games to my sd card, I was worried about this knox thing (never had a Samsung before) and voiding my warranty just so I can do this.
I have found the following post that seems to confirm that rooting alone DOES NOT void your warranty if you are in the UK, regardless of what happens to Knox...
http://forum.xda-developers.com/showthread.php?t=1998801
This forum is obviously international and this just applies to the EU, but I thought it worth posting if it helps others like it helped me.
WARNING!!!
Before you unknowingly get people into bad situation you might want to consider this post as-well. Your link is very old and has been refused on several instances. Basically has not created any useful precedence to my knowledge.
Also KNOX put a whole new spin on the issue.
http://forum.xda-developers.com/showpost.php?p=45570695&postcount=4
I posted it before in one of the topic, but Im gonna repost again.
Regarding this topic discussed and this EU directive, I contacted both, Samsung Latvia, aswell as Consumer Rights Protection Centre.
In short - Samsung still stands on its warranty card, saying that rooting will void the warranty.
CRPC States, that they take sides with Samsung. Because they have such point in warranty, they cannot "protect me".
So only way something would change in Latvia (its in EU) is, if I would take Samsung to court telling that, the "rooting voids warranty" point in their warranty card is against EU rules (or w/e rules) and court would agree on me. No way Im doing that
Whats unofficial way of dealing against KNOX 0x1 when you take your phone to warranty service center is different story. Sometimes they might just fix your phone under warranty and reset the fuse (Like it was sayd in different post). Just dont count on that.
Hmmm, thanks,
This looks to be a very complex area, I was not meaning to mislead and I apologise if that's what has happened.
There looks to be a lot of concussion over who the warranty is actually with, either EE (in my case) or Samsung. I have to admit I don't understand the difference, if there is some law that states that the phone should be covered by the warranty, then what does it matter who it is with?
Has there been no precedent of someone having their phone rooted and still having it covered under warranty?
i also don't understand why Knox changed things? My understanding from reading some Samsung press is that Knox is designed for business platforms where the 'one device for work and home' idea can be supported by corporations it departments to make sure the devices are safe. It's disappointing that this same technology prevents personal users from doing what we want with our phones.
i appreciate that all I am trying to do is save large files (in this case for games) is a google policy change, not Samsung, but if rooting is the only way that I can utilise the expansion that the SD offers then it's also disappointing that this would void my warranty?!
I understand the 'root voids warranty' that is plastered all over can, but am just asking...
btw
I do not understand why even the warranty is lost just because I got root??? whether it is this or that Samsung or HTC or some other mobile.
I find it this is an old primitive law.
For me it means: root = admin
Fo example: I'm admin on my PC with Win7 and I still do have warranty for all my coponents or?
Just try to imagine you loose warranty for your motherboard or graphik card cos you have admin rights. lol
A S5 is for me like an PC that I can use how I want it to.
In Sweden we have a nice law for the consumer.
Warranty is totally optional. Samsung voids the warranty when rooting but we have something called "reklamationsrätt".
This forces the seller (not Samsung) to fix the phone (factory faults) within 3 years from purchase. The store has to solve the problem with Samsung (not our problem).
http://www.hallakonsument.se/other-languages/other-languages/english-engelska1/consumer-sales-act/
"During the first six months after the purchase, it is up to the seller to prove that the fault did not exist when the good was first purchased. When more than six months have passed after the purchase, the onus is upon you as the purchaser, to prove that the fault existed from the very beginning.
According to the Consumer Sales Act, your right to complain expires three years after you received the good. This applies to goods and services you purchased on that day or later. The product may have a guarantee period shorter than three years, but this does not shorten the complaint period according to the act."
Burden of proof is much higher for businesses compared to the consumer.
We really don't need the warranty here.
It is always optional for the seller to provide guarantees. They can't negotiate their way around "reklamationsrätten" regulated in the consumer purchases act. IT'S THE LAW!
Read about warranty here:
http://www.hallakonsument.se/other-languages/other-languages/english-engelska1/warranties/
So, if they can't prove that the fault is caused by root, they can't deny us to get it fixes. After the six months they will still fix obvious errors that can not be explained by root or bad use. As I said, the burden of proof is much lower for the consumer.
Other countries could have laws like this? At least within EU?
Edit:
I understand why Samsung voids the warranty. Samsung can't be held responsible for problems with the software on the phone if you have modified it. Then it is not something that Samsung want's to waste money on to fix. It's your problem.
Orka82 said:
In Sweden we have a nice law for the consumer.
Warranty is totally optional. Samsung voids the warranty when rooting but we have something called "reklamationsrätt".
This forces the seller (not Samsung) to fix the phone (factory faults) within 3 years from purchase. The store has to solve the problem with Samsung (not our problem).
http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Defective-goodsComplaint-/
"During the first six months after the purchase, it is up to the seller to prove that the fault did not exist when the good was first purchased. When more than six months have passed after the purchase, the onus is upon you as the purchaser, to prove that the fault existed from the very beginning.
According to the Consumer Purchases Act, your right to complain expires three years after you received the good. This applies to goods and services you purchased on that day or later. The product may have a guarantee period shorter than three years, but this does not shorten the complaint period according to the act."
Burden of proof is much higher for businesses compared to the consumer.
We really don't need the warranty here.
It is always optional for the seller to provide guarantees. They can't negotiate their way around "reklamationsrätten" regulated in the consumer purchases act. IT'S THE LAW!
Read about warranty here:
http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Guarantee/
So, if they can't prove that the fault is caused by root, they can't deny us to get it fixes. After the six months they will still fix obvious errors that can not be explained by root or bad use. As I said, the burden of proof is much lower for the consumer.
Other countries could have laws like this? At least within EU?
Edit:
I understand why Samsung voids the warranty. Samsung can't be held responsible for problems with the software on the phone if you have modified it. Then it is not something that Samsung want's to waste money on to fix. It's your problem.
Click to expand...
Click to collapse
Nice post. I can't understand why they can't just void the software side of warranty...
craigcrawford1988 said:
Nice post. I can't understand why they can't just void the software side of warranty...
Click to expand...
Click to collapse
I rooted my Galaxy S 5 the second day I got it but that was my choice and whenever you root your device you must realise the minute something goes wrong it is your own responsibility to fix it. The software in an android phone is responsible for a lot of aspects considering hardware like managing how hot and fast the cpu is, how your light works, your file system etc. The hardware is designed in a very specific manner and is set to run in a specific manner, when you root your phone you can change all that. You can force the hardware to run in "untested" ways so Samsung and other mobile manufacturers will not support when things go wrong because you use the phone in the way it wasn't designed to do.
I wouldn't go jumping on the rooting bandwagon if you're unsure about anything. I'd say do your research first and ask yourself why you want to root and also ask yourself are you going to be able to afford to fix it when things go wrong? I rooted my phone to change how my phone looks and get rid of things I don't need. Just remember when you root you cannot expect to receive help from the manufacturer when it goes wrong.
gareth261987 said:
I rooted my Galaxy S 5 the second day I got it but that was my choice and whenever you root your device you must realise the minute something goes wrong it is your own responsibility to fix it. The software in an android phone is responsible for a lot of aspects considering hardware like managing how hot and fast the cpu is, how your light works, your file system etc. The hardware is designed in a very specific manner and is set to run in a specific manner, when you root your phone you can change all that. You can force the hardware to run in "untested" ways so Samsung and other mobile manufacturers will not support when things go wrong because you use the phone in the way it wasn't designed to do.
I wouldn't go jumping on the rooting bandwagon if you're unsure about anything. I'd say do your research first and ask yourself why you want to root and also ask yourself are you going to be able to afford to fix it when things go wrong? I rooted my phone to change how my phone looks and get rid of things I don't need. Just remember when you root you cannot expect to receive help from the manufacturer when it goes wrong.
Click to expand...
Click to collapse
Im thinking about PC and Windows. Its responsible for the same stuff. If you want, you can cook your PC in breakfeast... But still - I have full access on my computer, I want same things on my phone. And it shouldnt void the warranty...
Stiflerlv said:
Im thinking about PC and Windows. Its responsible for the same stuff. If you want, you can cook your PC in breakfeast... But still - I have full access on my computer, I want same things on my phone. And it shouldnt void the warranty...
Click to expand...
Click to collapse
the computer is still more robust in that sense, also if you deleted files from windows which you shouldn't delete then the manufacturer would not fix it for free. If you fried the motherboard due to over clocking your computer that too wouldn't be covered by warranty. Now am not defending the manufacturers but with the amount of people that brick phones or root without knowing what they're doing would cost a lot of money to rectify.
Stiflerlv said:
Im thinking about PC and Windows. Its responsible for the same stuff. If you want, you can cook your PC in breakfeast... But still - I have full access on my computer, I want same things on my phone. And it shouldnt void the warranty...
Click to expand...
Click to collapse
:good: :good: :good: :good: :good:
gareth261987 said:
the computer is still more robust in that sense, also if you deleted files from windows which you shouldn't delete then the manufacturer would not fix it for free. If you fried the motherboard due to over clocking your computer that too wouldn't be covered by warranty. Now am not defending the manufacturers but with the amount of people that brick phones or root without knowing what they're doing would cost a lot of money to rectify.
Click to expand...
Click to collapse
and I would never go for service center just because of software glitch... Reinstall and move on. Same goes for Phones. Its normal if they wouldnt cover software problems with rooted phones, and approch same way you can apporch computers - reinstall -> test -> give back.
Long story short:
If you UNLOCK BOOTLOADER of your device, you FULLY VOID the WARRANTY of the device.
Yes, defective screens, batteries....your warranty is not covering anything once you unlock your device using Asus's official unlock app.
You may wonder why Asus designed an app to unlock the bootloader of your device? Because when you unlock it, the app connects to Asus's server on internet, submit your device's serial number, and Asus knows that a device with such serial number is not under warranty anymore.
End of story. I learned it the hard way.
Want a good rooted device?
Go Samsung, Google Nexus, HTC
Google and HTC have clearly stated that unless the damage on the android device is caused by unlocking the bootloader, the device will be under warranty.
From my searches online you can re-lock your Samsung devices and you get your warranty.
My new Oneplus One phone even offers 1 time first year accidental screen replacement just like htc m8 in the US.
As of tablets, the Nexus series are always the best choices.
---------------------------------------------
Now, if you live in a region where there're laws enforcing hardware warranty of bootloader unlocked devices, you might have a chance to fight it back, but consider what you might need to go through I'd ask why not buy a better device with better warranty?
Why did that come as a surprise????
It's stated clearly when you run the unlock tool and BEFORE you hit "I agree".....
It seems like every ROM and kernel thread for Asus tablets on XDA warns you about this, so I don't know how you missed it.
The latest Samsung tablets like the Galaxy Tab S will also present a warranty problem, because depending upon which model you get there currently may be no way to root them or flash a new ROM without tripping Samsung's annoying Knox counter, which will void your warranty.
I know because I recently had problems booting my TF701T -- out of warranty because I had unlocked it -- and researched the other 10 inch tablets out there. Nexus tablets don't have SD card slots, which is a deal-breaker for me. HTC doesn't make its own brand tablets anymore, so I don't know why you mentioned them -- the only tablet they make right now is the Nexus 9.
I wasn't impressed with the offerings from Lenovo and Sony either, not after using a high DPI device like the TF701T. So I was pretty relieved when I got my Asus tablet working again and didn't have to buy another one.
You don't mention why you needed warranty service, or why you unlocked your bootloader.
berndblb said:
Why did that come as a surprise????
It's stated clearly when you run the unlock tool and BEFORE you hit "I agree".....
Click to expand...
Click to collapse
Not before I purchaseed the product.....
Danforth said:
It seems like every ROM and kernel thread for Asus tablets on XDA warns you about this, so I don't know how you missed it.
The latest Samsung tablets like the Galaxy Tab S will also present a warranty problem, because depending upon which model you get there currently may be no way to root them or flash a new ROM without tripping Samsung's annoying Knox counter, which will void your warranty.
I know because I recently had problems booting my TF701T -- out of warranty because I had unlocked it -- and researched the other 10 inch tablets out there. Nexus tablets don't have SD card slots, which is a deal-breaker for me. HTC doesn't make its own brand tablets anymore, so I don't know why you mentioned them -- the only tablet they make right now is the Nexus 9.
I wasn't impressed with the offerings from Lenovo and Sony either, not after using a high DPI device like the TF701T. So I was pretty relieved when I got my Asus tablet working again and didn't have to buy another one.
You don't mention why you needed warranty service, or why you unlocked your bootloader.
Click to expand...
Click to collapse
Got a defective screen......but then I used HTC, nexus, and apple devices before, and none voids your hardware warranty for unlock bootloader/jailbreaking....... and you don't ask why ppl unlock bootloader on xda?
alvinma said:
Got a defective screen......but then I used HTC, nexus, and apple devices before, and none voids your hardware warranty for unlock bootloader/jailbreaking....... and you don't ask why ppl unlock bootloader on xda?
Click to expand...
Click to collapse
I asked why because I am wondering how you avoided reading any of the warnings in all of the Asus ROM and kernel threads. Pretty much all the instruction posts include the warning. I thought perhaps you had decided to unlock without first deciding on a particular ROM. But then, as berndblb mentioned above, there's that final warning when you run the unlock tool...
Given all the complaints about defective docks, I made sure to use my TF701T for more than a month before unlocking, to give time for any hardware flaws to show up. I also always read up about what is involved in rooting/replacing the ROM for any device BEFORE I even buy it, which is why I ruled out getting a new Samsung Galaxy Tab S.
Sorry to sound so unsympathetic -- it does suck that your display crapped out AFTER you unlocked it -- but I guess you'll just have to consider this a lesson hard-learned.
EDIT: I wanted to add that, not only does Samsung have Knox -- meaning you can potentially void your warranty just by rooting it -- Apple also reserves the right to refuse warranty repairs if your device is jailbroken. That means that you can get screwed if your device ends up in a state where you can't remove the jailbreak, even if the jailbreak had nothing to do with the problem.
To be honest I agree with OP. I have had so many devices through the years, HTC, Sony, Motorola, Samsung, Apple... I have always been into unlocking and rooting.
In EVERY rom thread for EVERY device you can read that you will loose warranty etc if you flash! So there is no difference here at the Asus forums of course.
The difference is that no other manufacturer that I know really use the serial number this way and deny you the hardware warranty after unlocking bootloader!
Software warranty would be understandable since you modify the software.
I have sent so many different devices for repairs, everyone unlocked and/or rooted and I have never had a problem. Sony, Samsung, HTC, Motorola... No problem at all.
I thought this would be the case with Asus too, but when I have been in contact with their technical support they clearly states that after unlocking the bootloader you will loose the complete original warranty, inclunding for hardware faults.
Its a good product. A good buy once safely rooted.
However I agree if you don't really find out without researching.
It shouldn't be difficult for Asus to stand behind the product with good service at least of all things.
Maybe it sounds crazy, but they should say "You root you void your warranty, but we fix it anyway?!"
"What on earth have you got to be kidding. We dont pull those stunts."
And maybe some places do fix it anyway. But as a result these things dont sell.
I'll throw in my 2 cents also.
Most of the other manufactures also state that if you unlock/root your warranty is void. The difference is, most of them do not provide a way for you to do it.
For most of the others the only way to root was with an exploit and then you could either unroot for warranty or mess it up so bad that they couldn't tell that it had been rooted.
I agree with the Asus policy, you mess around with it anyway then it's your problem.
It is clearly stated on their website that it voids warranty, if your complaint is that you didn't know before you bought it then that is your fault. Did you do any research on their website before you bought it, did you look at any threads here on xda? If you bought it so that you could root it you should have know, if you bought it because you liked it and then you read all the warnings and rooted it because you could after, then it's your own fault. Sorry
I could make analogies to other things about how it is similar but the bottom line is their warranty specifically says that if you rooted it your warranty is gone. It is clearly stated and you ignored it.
STILL, there is a big difference between Asus and other manufacturers!
Sony also provides unlocking tool, says unlocking MAY void warranty, but issues such as known hardware problems is still covered.
HTC also provides unlocking tool, says unlocking MAY void warranty and hardware problems non-related to unlocking seems to still be covered.
Samsung uses it's KNOX system which does not register the serial number when unlocking but make a flag in the phones bootloader. Samsung handles this different in different countries but generally it seems to be no problem to still get the phone repaired under warranty.
So when Asus register your serial number when you unlock the bootloader and then denies ALL warranty claims is not "something every manufacturer does".
And with the TF701 which has some big quality issues, like keyboard dock, loose glass, why would these not be covered by warranty just because the software is modified? It does not make sense.
I bought an unlocked TF701T on ebay. It was unusable with lots of phantom touches. I chatted with Asus service and explicitly stated that the device was rooted and unlocked. They said it was under warranty and gave me an RMA number. A week after I shipped it the tablet came back repaired. I was quite pleased with their service.
Sorry, I know that's like gasoline on the fire if someone had a bad experience. But they did well and I have to give them credit.
That's good to hear! In which country do you live?
Do NOT buy ASUS ever !!! this tablet is piece of s***.... sorry but it is the truth
hi guys,
I can only confirm what other users have stated about bad experience with asus tf701t , on paper it looks very nice, but the reality is very different ! do not waste your money on a company that is looking for one shot users.
I bought mine from amazon, and from the very beginning i had problem with screen sensitivity, sometimes there are phantom zones, means when i touch the screen nothing happens, like at the top when trying to roll out the android menu. (middle top part of the screen)
So since i am a very loyal asus customer, (laptop ROG, motherboards, asus infinity 700,) i was used to 'ok' quality, so i was not suspecting hardware. I thought my issue was software related. So i flashed and updated my rom.
Unfortunately it DID NOT resolve my problem, so that proved me that the problem is hardware related. So i write ASUS customer support, and they refused to repair their piece of crap they sold me. Hidding behind the warranty policy...very lame !
They refused to face the facts. I wrote a second time kindly to ask them to reconsider, since i am a good customer and i am asking for the first time the support that i deserved, since my tablet is just 6months old, and problems started from day 1 !!
ASUS told me i could send the tablet and so a check to see what needs to be replaced for EUR 75 , and only then a quote could be made about how much more I would need to pay for the repair... GIVE ME A BREAK !
First they sell me untested hardware...because if it would have been gone through proper quality test it would have ended in the garbage can and not on shelves.
The quality and success through time of a company comes not only from what you build but the support you give to your customers, and also know to admit when you build and publish crap on the market !
Sorry to be so hard, but honestly between the way i have been treated and the way I describe it to you, i am polite.
I will NEVER ever in this life BUY Asus again. Farewell to asus and burn in hell...
So think twice give before you buy asus. I hope this review will give you also a preview of what this Asus tablet is.
alvinma said:
Long story short:
If you UNLOCK BOOTLOADER of your device, you FULLY VOID the WARRANTY of the device.
Yes, defective screens, batteries....your warranty is not covering anything once you unlock your device using Asus's official unlock app.
You may wonder why Asus designed an app to unlock the bootloader of your device? Because when you unlock it, the app connects to Asus's server on internet, submit your device's serial number, and Asus knows that a device with such serial number is not under warranty anymore.
End of story. I learned it the hard way.
Want a good rooted device?
Go Samsung, Google Nexus, HTC
Google and HTC have clearly stated that unless the damage on the android device is caused by unlocking the bootloader, the device will be under warranty.
From my searches online you can re-lock your Samsung devices and you get your warranty.
My new Oneplus One phone even offers 1 time first year accidental screen replacement just like htc m8 in the US.
As of tablets, the Nexus series are always the best choices.
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Now, if you live in a region where there're laws enforcing hardware warranty of bootloader unlocked devices, you might have a chance to fight it back, but consider what you might need to go through I'd ask why not buy a better device with better warranty?
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With Unlock can't Asus refuse warranty in EU and CH generelly. A short letter from my adovator and Asus repair under warrenty my laudspeaker. Only defects with connection with Unlock can refuse from Asus, but ASUS must prove relation.
ASUS AGB are not allowed in EU or CH and violate law. Paper are patience and not all was wrote is true
It probably depends on certain issues and the extend of damage like if you dropped it or something. Edit: If ASUS DOESNT STAND BEHIND THEIR PRODUCT. Unless they change their tune I wont buy another Asus thing.
Asus warranty
Your Asus warranty is of no use anyway. Here's my experience:
I bought the tf701 when it came out. I read a lot of reviews, watched Youtube reviews and so on.
When I received it I noticed that the tablet did not sit firmly in the keyboard dock. However there were no other problems so I did not care. After a few weeks I noticed connectivity problems between the dock and the tablet. I found out that many people had that problem and that all docks are affected from the first and second batch (not a single word about that in any reviews I watched previously). I wrote Asus and they told me to talk to the vendor where I bought it. this vendor (eGlobal) asked me to send my tablet and dock to them on my own costs, what I did. after 8 weeks or so I got it back in a worse shape than before. Not only the problem has not been fixed, one of the rubber feet was missing and the tablet had some scratches on the back side. eGlobal told me that it was Asus' fault, so I contacted Asus again. They were replying with the same message (copy&pasted), no matter what I wrote them, that I have to contact my vendor. eGlobal was likewise uncooperative blaming Asus instead. The tablet was still under warranty but all I got from it were some scratches and a missing rubber foot.
I got Asus mainboard, display and other hardware but this was definitely the last time that I bought an Asus product.
You should direct your frustration against the people that deserve it - your vendor (eGlobal) as it is they that have the support. The manufacturer is not involved (at least if you are located in Europe - aren't quite sure how the laws are in other parts of the world). If you have received your goods back from repair in damaged condition, you should take it up with the vendor...
I am located in Europe. My experience with ASUS support is that they are quick to reply and I have never had a problem with getting a warranty service approved (yet). I have sent in two computers (one computer two times and the other four times) and my TF701 two times. The irritating thing is that they give you a date (but no time) when the transport company will come and pick it up which means I have to take a day off work just sitting at home waiting for the transport company. When they want to deliver it to me it's the same thing, they give you a date and you are supposed to wait at home whole day.
The most irritating thing about this is that the transport company (in my case DHL) has a service point just around the corner from my house but they will not accept that I leave the box there, they HAVE to collect it at my home. Every other company I have sent products for warranty service to have given me the option to leave it at a service point and then collect it there.
ASUS service work shop in Czech Republic where all my services have been sent seems to have problems with understanding English since they often just fix some of the problems I have had, not all of them.
HeartWare42 said:
You should direct your frustration against the people that deserve it - your vendor (eGlobal) as it is they that have the support. The manufacturer is not involved (at least if you are located in Europe - aren't quite sure how the laws are in other parts of the world). If you have received your goods back from repair in damaged condition, you should take it up with the vendor...
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The faulty product comes from Asus. The repair that achieved absolute nothing was done by Asus and overall support from Asus isnt that great. Sure, I will not buy from that vendor again because their support lacks as well. Bottomline is that your warranty is worth nothing at all.
does op not realize that both iterations of nexus 7 tablets are made my asus? so recommending against asus, but recommending a nexus tablet is... well... dumb... Asus makes amazing products. just do a bit of research before purchasing, and especially before rooting and you will be fine. I own both a nexus 7 gen 2 and a transformer tf701 both unlocked and rooted. never had a single issue with either, and if it werent for rooting and the custom rom community my transformer would still be stuck on KK rather than able to run both LP and linux simultaniously... again, asus makes great products. I'd go asus over samsung any day... KNOX is a *****..