Yesterday I happened to be in the local mall with my 1 week old Sprint SGT and the guys at Ghost Armor flagged me down to sell me their product.
After listening to the sales talk, I decided to go with the Carbon Fiber back cover normal clear front.
20 minutes later I return and see the guy finishing the install by using an exacto knife around the camera on the back of the Tab. He hands it to me and it looks like my 5 year old son cut this out with a set of children scissors. The straight edges are not straight, the corners are a series of three straight cuts and he cut the circles out for the camera AFTER it was on using an exacto knife.
I tell him Im not happy and he says he will do it again.
Come back 20 minutes later and its just as bad as the first time. He says that they do not have the pre-cut SGT kit in carbon fiber and that he will order one and call me in two weeks when he has it. I tell him this is unacceptable and I want a refund.
He refuses to give me a refund stating that custom work is not refundable. I am not sure how this is legal given they have you pay before even seeing the product. After about ten minutes of heated discussion I ask for their names so I can contact their corporate customer service and all three employees refuse to tell me their names.
I tell the most loud of the three that I would like him to call security thinking a rent-a-cop could at least compel them to give me their names. He goes completely off the handle, starts SCREAMING " SECURITY, SECURITY". About 2 minutes later the security guard shows up and panics because the Ghost Armor employee is swearing, waving his arms and circling the kiosk like a rabid rhino.
He calls the local police department...
They must have been in the mall because they arrived quicker than the security guard and explain to me that they cannot compel the employees to provide their names, and that they will make a record of the incident.
I was also stopped by another mall customer who said she had recorded the entire thing on her camera phone and that she would email me the video so I could use it against the employees if I chose to take them to small claims court.
Today I received the video and its incredible... Alot of what the employee was doing/saying I did not catch when it was actually happening.
Needless to say, I came home an peeled the carbon fiber sticker off and sure enough there are two sets of CUTS around each of the circles for the camera.
I am not sure if corporate will provide any assistance, but at this point I am displeased enough to take this as far as I can.
Oh man that suxs, I ordered a cheapo skin from ebay for $5. Still haven't recived it. It would be funny to see that video.
Sent from my SPH-D700 using XDA App
I'm pretty sure they are required to give you there first name and employment identification number.
I feel for you bro, hopefully they compensate and all goes well.
PS, I also would like to see the video..
Sent from my SGH-T959 using XDA Premium App
This happened to me with my Samsung Omnia II prior to going to Europe for the summer. I stopped by their booth and they said they had the kit. I went to get some Euros from the currency exchange so I'd have some cash in Paris and came back to see my unit drying in a box. He removed it and I examined the fit. Sorry, nothing was right...I told him I wasn't happy and he said he couldn't refund as well...I took my phone, messaged Ghost Armor, they called him, and I got my money back for the product AND the labor (which is HIS money).
I had Ghost Armor installed ( full body ) for me 2 days ago for my Sensation and I love it. Have personally never felt a better screen protector.
No finger prints, no sluggishness when swiping the screen like the Zagg Shield and very thin. I cannot tell it is on the front screen.
Maybe it was just a bad install but they do a free redo within the first 7 days and after that its 5.00 for the front and 10.00 for back for life of phone.
Oakridge Mall Kiosk in San Jose if anyone cares.
My issue is not with the quality of the clear plastic, or even the quality of the carbon fiber material used. My issue is with the employees using scissors and exacto knives to carve up the material AND my phone/TAB.
Im sure if they had used a factory/pre/computer cut piece of material the end result would have been better.
If you wish to have some 18-22 year old with an exacto knife carving up your device, be my guest. But I would prefer to keep these people away from my property.
I had Ghost Armor on my hd2 and i really loved it. I guess for you its because of that employee not of Ghost Armor.
They put some unskilled employee on job with cheap labor price so that happened.
I am sure if u search online you will get customer service number to complain about them and company will find out who were they.
Can we see the video lol
natious said:
Can we see the video lol
Click to expand...
Click to collapse
+1
lol.....
They have a pattern specifc to the Galaxy Tab, My vendor did atleast.
http://www.ghost-armor.com/Samsung/Galaxy_Tab_GSM.html
http://www.ghost-armor.com/Samsung/Galaxy_Tab_CDMA.html
If you saw the guy cutting it up why didn't you say something, besides you normally pay afterwards so why pay and not just tell him it looked like crap?
Thats like getting a bad haircut and leaving after paying even though you know you got jacked up.
kable said:
They have a pattern specifc to the Galaxy Tab, My vendor did atleast.
http://www.ghost-armor.com/Samsung/Galaxy_Tab_GSM.html
http://www.ghost-armor.com/Samsung/Galaxy_Tab_CDMA.html
If you saw the guy cutting it up why didn't you say something, besides you normally pay afterwards so why pay and not just tell him it looked like crap?
Thats like getting a bad haircut and leaving after paying even though you know you got jacked up.
Click to expand...
Click to collapse
Well, you are partially correct... They do have the pattern specific to the SGT. BUT they do not have the carbon fiber available. It is expected to be available in 2 weeks. Right now they only have the matte finish and standard clear finish.
Secondly, this particular kiosk requires payment IN ADVANCE.
Today I was contacted by Ghost Armor after sending in an email on Friday through their Web site. Ghost Armor listened to the story and forwarded my information to the company that actually owns the kiosk (they are franchises, and not owned or operated by Ghost Armor directly). The district manager called me at about 1pm and said he was on his was to the mall to speak to the employees. We discussed the details and I was told that I would receive a full refund, plus he would personally install the carbon fiber cover as soon as it is available.
I spoke to him again at 6pm and he had terminated both employees after speaking to them and to others who had seen what happened. It also seems that he has a slight "inventory problem" and that the employee was pocketing the money when people paid with cash.
The video will not be shown as I made an agreement with them to update this thread (it seems someone informed them of my post) with the updated information.
As I said before, I had no issue with the product. It seems to be a quality material that will offer the stated protection when installed properly. He also informed me that it was their company policy that the employees NEVER hand cut ANYTHING. If the kit is not in stock, they are to take the customers name and call them when it has arrived.
All things said, it just sounds like they had a couple minimum wage employees who were stealing from them and treating their customers poorly. As of this evening, they have made the necessary changes.
sandiegopaneraiguy said:
Well, you are partially correct... They do have the pattern specific to the SGT. BUT they do not have the carbon fiber available. It is expected to be available in 2 weeks. Right now they only have the matte finish and standard clear finish.
Secondly, this particular kiosk requires payment IN ADVANCE.
Today I was contacted by Ghost Armor after sending in an email on Friday through their Web site. Ghost Armor listened to the story and forwarded my information to the company that actually owns the kiosk (they are franchises, and not owned or operated by Ghost Armor directly). The district manager called me at about 1pm and said he was on his was to the mall to speak to the employees. We discussed the details and I was told that I would receive a full refund, plus he would personally install the carbon fiber cover as soon as it is available.
I spoke to him again at 6pm and he had terminated both employees after speaking to them and to others who had seen what happened. It also seems that he has a slight "inventory problem" and that the employee was pocketing the money when people paid with cash.
The video will not be shown as I made an agreement with them to update this thread (it seems someone informed them of my post) with the updated information.
As I said before, I had no issue with the product. It seems to be a quality material that will offer the stated protection when installed properly. He also informed me that it was their company policy that the employees NEVER hand cut ANYTHING. If the kit is not in stock, they are to take the customers name and call them when it has arrived.
All things said, it just sounds like they had a couple minimum wage employees who were stealing from them and treating their customers poorly. As of this evening, they have made the necessary changes.
Click to expand...
Click to collapse
-1
Put it on youtube, after you get your free ghost armour
First thing I would never let.my phone/tab with anyone, if im not with my my stuff there not getting it. I have to much money invested in my tablet and phones to leave it with some random person.
Sent from my SCH-I800 using XDA Premium App
itsjusttim said:
I'm pretty sure they are required to give you there first name and employment identification number.
Click to expand...
Click to collapse
I work for a larger retail company and our names and our employee ids are on the top of the receipt.
I don't know if it is something they HAVE to give, but if does sound fishy to me. Sorry you had a bad experience, man.
Sent from my MIUIX.
I've never trusted mall kiosk employees to do ANYTHING right. It may have cost me extra but i taught myself how to install all my screen/back covers and protectors (yeah, ruined the first set on an old phone so i wound up buying the protector set twice) but ever since then it's easy.. and then there's no one else to blame if something gets hosed.
I'm with many people here on not trusting others with my expensive toys. I was going to suggest you contact the Better Business Bureau and file a complaint with the company, but very happy for you that everything seems to be settled. Except for the scratches left on your GT by the ijit people, of course.
Glad you got this resolved.
F those employees. At least they got their just deserts eh!
Maybe you should change the thread title to reflect how well Ghost Armour have handled this as it is a bit mis-leading now given you have had your issue resolved
Related
Where can I get screen protectors and cases in Toronto?
It's called mail order..
ITDRAGON said:
It's called mail order..
Click to expand...
Click to collapse
Mail order is not a good answer, by the time it crosses the border, even though our dollars are as of right now equal, the border cost and shipping make the accessories more than double the price. i.e. $15.00 screen protector came in at $32.50 from one place I tried.
isn't there sellers in Canada? They really don't have to declare it a purchase but a gift.
http://cgi.ebay.com/NEW-XtremeGUARD-Samsung-Focus-LCD-Screen-Protector-i917-/320618169160?pt=PDA_Accessories&hash=item4aa6550348
http://cgi.ebay.com/Samsung-Focus-FULL-BODY-LCD-Screen-Protector-Case-i917-/320630840975?pt=PDA_Accessories&hash=item4aa7165e8f
Okay so I am trying these out. I have just ordered two of them... just in case I screw up with one of them. Hope they are my answer... if not my mistake will only cost me a few bucks. Thank you for the links! I will post again after I have placed one on.
The extreme guard is the one I tried out. Seem pretty good so far.
Got on in TO
I just got my focus a couple of days ago at the Rogers Plus at Wellesley and Yonge. They have the Zagg Invisible Shield screen protectors for the focus. Just put it on tonight- I like it so far, but it will take a day or so to let all the little bubble go away. Before I got the phone I had gone out to Pacific Mall to see what they had and there was nothing! Even the Rogers stores out there had nothing.
I was actually told by a very young asian woman at Pacific Mall that "...if I didn't mind my phone was a white peoples phone" and that "Pacific Mall probably wouldn't cater to me". I love Toronto... I really do. I actually paid for the ones in the links abouve from Extreme Guard but I haven't received them yet. They said 7-10 business days, I am hoping they will come tomorrow. I will report back when (if) they come.
ITDRAGON said:
isn't there sellers in Canada? They really don't have to declare it a purchase but a gift.
http://cgi.ebay.com/NEW-XtremeGUARD-Samsung-Focus-LCD-Screen-Protector-i917-/320618169160?pt=PDA_Accessories&hash=item4aa6550348
http://cgi.ebay.com/Samsung-Focus-FULL-BODY-LCD-Screen-Protector-Case-i917-/320630840975?pt=PDA_Accessories&hash=item4aa7165e8f
Click to expand...
Click to collapse
So I mail ordered the XtremeGuard and it finally got here yesterday. I have to say I only needed the 1 out of the 2 that I ordered. The screen protector was easy to put on, it looks fantastic, there are no bubbles and it did not cost me $15-$25 at a local store like Rogers. It looks fantastic, although the die cut is about 1mm too short. No biggie though, and I am now not afraid to throw it in my pack or let other people try it out. (My iPhone friends seem to be uber curious - but then again they are not the Sheeple type)
I can whole heartedly recommend this company... and they were extremely inexpensive!
Great, thank you for the link ITDRAGON!
Just wondering but does anyone know of any places that sell invisible shields preferably in the steeles east region and not downtown? Really don't want to go searching store to store and order online
What is the texture on the Xtremeguard? Is it rubbery or is it smooth and glossy?
It is clear, not as glossy as the real screen and somewhat rubbery. At least that's what I make out of it.
I have been buying Notes for the whole family, we love 'em. I have been getting from different retailers so have had a chance to see units from different regions, batches, etc.
Most retailers have shipped with some form of bubble wrap or packing peanut, never a combination of both. I would say average protection from what I have seen.
I love Negri Electronics don't get me wrong...but I would say shipping a $700 electronic device with absolutely no packing protection, inside just a green plastic bag is not just unacceptable, but it also violates FedEx's electronics shipping guidelines for sellers. The phone box was warped and wouldn't you have it, screen issues out of the box. More than likely occured during shipment due to no packing protection. Also no invoice in or on the box.
Share with us your experience.
A green plastic bag as protection? Wow.
First you should obviously contact the place you bought the phone from and complain. Secondly, you should inform FedEx about this and provide them with the photos and possibly the plastic bag itself should they wish to see that.
WereCatf said:
A green plastic bag as protection? Wow.
First you should obviously contact the place you bought the phone from and complain. Secondly, you should inform FedEx about this and provide them with the photos and possibly the plastic bag itself should they wish to see that.
Click to expand...
Click to collapse
Spoke with Ryan Negri, the CEO, who was incredibly rude but in the end said he would authorize a full refund RMA via mail then hungup on me. Snail mail? Email? Awesome stuff. He also said I am banned from future purchases from his company...
Depending on the outcome I will post the wonderful chat and conference call with Mr. Negri so you can see what this company is all about.
Sent from my GT-N7000 using Tapatalk
This is pretty much how my Note was shipped from Expansys USA. Overall - I'm not very happy with them right now.
orificium said:
This is pretty much how my Note was shipped from Expansys USA. Overall - I'm not very happy with them right now.
Click to expand...
Click to collapse
Can you post pics? I was going to try them next. Sad that nowadays you have to call a company to ask how they ship a $700 item
Sent from my GT-N7000 using Tapatalk
Atrix_E said:
Can you post pics? I was going to try them next. Sad that nowadays you have to call a company to ask how they ship a $700 item
Click to expand...
Click to collapse
I can't provide pictures since I've sent it back for return in the same box.
Same size box as OP with brown crumpled up paper that didn't even close to being enough to wedge the Note box to stop it from shuffling around. And a loose Euro-plug. My Note box wasn't even sealed at all. Only one side had a sticker on it with IMEI # - no S/N printed. Did not include a warranty information card and the bag the battery was in looked a little beat up.
They charge a 10% restocking fee even if you want to return it because of noticeable lines, uneven brightness, gamma, and banding issues. This is currently what I'm going through since they've deemed my phone as "up to Samsung's specs". My phone's firmware was UBKK2 - Brazil I believe. Made in China.
I just bought one at those placed that sell world phones. I got it for 580 hooked up. If you guys want to buy it from me for 650 shipped properly I could do that for you?
Atrix_E said:
Spoke with Ryan Negri, the CEO, who was incredibly rude but in the end said he would authorize a full refund RMA via mail then hungup on me. Snail mail? Email? Awesome stuff. He also said I am banned from future purchases from his company...
Depending on the outcome I will post the wonderful chat and conference call with Mr. Negri so you can see what this company is all about.
Sent from my GT-N7000 using Tapatalk
Click to expand...
Click to collapse
Yikes. Sounds like a nightmare. I purchased my Note through Amazon.com. Well, my order was fulfilled by Amazon but the Note came from Global Mobiles. The package with the phone was packed in another box with air pillows and all arrived just fine. I did purchase my Galaxy Tab 7.7 from Negri and the package did arrive in a green bag but the Fed Ex box also included other paper packaging materials to cushion the Tab box.
This is again something I like about Finland: every time I've ordered some expensive gadgetry it has always arrived very properly packaged, hell, sometimes it feels like some places overdo the packaging just to be extra-safe.
WereCatf said:
This is again something I like about Finland: every time I've ordered some expensive gadgetry it has always arrived very properly packaged, hell, sometimes it feels like some places overdo the packaging just to be extra-safe.
Click to expand...
Click to collapse
This is the practice I encourage in my business. I'm willing to eat a few cents on some packing peanuts or bubble wrap instead of:
1. potentially damaging my inventory
2. potentially losing a customer and his/her's future business
3. having my customer support then deal with complaints/exchanges/returns
Everything is a cost of doing business. But we all deserve a little bubble wrap and packing peanuts
Called Expansys and placed my order through phone. Pretty friendly support as I shared with them my recent experience.
They notated my order to provide extra packing protection. New batch arriving March 6
The only thing that bothers me is how all these businesses are using FedEx now. That's my personal gripe though.
Atrix_E said:
More than likely occured during shipment due to no packing protection. Also no invoice in or on the box.
Click to expand...
Click to collapse
Definitely a heavy impact on the box (the edge). That's not nice...
But mine (T-Mobile) was sent loosely in a parcel without any further protection and the box had no issues whatsoever...
I know this is petty, but was anyone else disturbed by the box that their Nexus 7 arrived in? Not the package with the logo, but the actual shipping box. My 7 was in the shipping box at an angle, because the box itself wasn't BIG enough to fit it either on it's side or flat on it's back. The result was that one of the long sides was partially crushed in and I FREAKED. Luckily the internal box and the device were fine, but it doesn't seem like they did the greatest job.
Did this happen to anyone else or were your shipping boxes better fitting?
Happened to me as well. Was disconcerting, but thankfully my device is fine.
The device box was slightly dented, but other than that everything was fine, including my Nexus.
Sent from my Nexus 7 using Tapatalk 2
misanthropic777 said:
I know this is petty, but was anyone else disturbed by the box that their Nexus 7 arrived in? Not the package with the logo, but the actual shipping box. My 7 was in the shipping box at an angle, because the box itself wasn't BIG enough to fit it either on it's side or flat on it's back. The result was that one of the long sides was partially crushed in and I FREAKED. Luckily the internal box and the device were fine, but it doesn't seem like they did the greatest job.
Did this happen to anyone else or were your shipping boxes better fitting?
Click to expand...
Click to collapse
Do you know how they handle mail? They honestly couldn't give a crap about what's inside.. its depressing how little care they put into their work
kiewee3 said:
Do you know how they handle mail? They honestly couldn't give a crap about what's inside.. its depressing how little care they put into their work
Click to expand...
Click to collapse
Well that makes sense. They are shipping millions of packages a day. According to UPS, they ship 15.8 million packages and documents a day. If you want your package this year, then you should expect that they are going to have machine sorting that doesn't treat packages well. But that's why it's your responsibility as the sender to pack the product well! Thankfully nothing bad happened. But the fact that UPS treats packages like **** doesn't make it excusable for a company to pack poorly, and in fact is a reason for a company to pack better.
rman726 said:
Well that makes sense. They are shipping millions of packages a day. According to UPS, they ship 15.8 million packages and documents a day. If you want your package this year, then you should expect that they are going to have machine sorting that doesn't treat packages well. But that's why it's your responsibility as the sender to pack the product well! Thankfully nothing bad happened. But the fact that UPS treats packages like **** doesn't make it excusable for a company to pack poorly, and in fact is a reason for a company to pack better.
Click to expand...
Click to collapse
Exactly - I know UPS etc do amazing things and have to be rough with what they move - i've been inside a UPS depot and the lines of conveyor belts are staggering.
But that was why I expected the shipping packages to be better fitted. Maybe I've gotten spoiled by Amazon and their air bubbles, but this was wedged in at an angle that made me REALLY worried, in a box that was not well made.
We were talking about it over dinner and the idea came up that NEXT TIME google does something like this, they should just outsource the logistics pieces to Amazon. They can get you a game or a book day zero perfectly packaged and without a single screw up. They could definitely do a better job with this.
Let me tell you first hand from working at a major UPS hub, crap gets broken. I loaded trucks, and admit some packages got the crap treatment. Two recollections that I remember; a 50" flat screen TV falling 20' from a belt to the ground while the box was still on the belt. That wasn't the first time it had fell out and hit the ground. Second was a belt color that was so backed up, boxes tossed three high in a large area. Only way to get around was to walk on boxes. That is how bad flow can be, and just how much it takes to do the job. I prefer shipping through USPS, then Fed Ex, then finally UPS.
All stories aside, mine came in perfect shape. I was a little dissapointed as there was only a bubble filler in there on one side. And I concur that Amazon should fulfill orders next. Always had great luck with their shipping.
Mine was fine
No issues here.
Sent from my SPH-L710 using Tapatalk 2
misanthropic777 said:
We were talking about it over dinner and the idea came up that NEXT TIME google does something like this, they should just outsource the logistics pieces to Amazon. They can get you a game or a book day zero perfectly packaged and without a single screw up. They could definitely do a better job with this.
Click to expand...
Click to collapse
If you were selling a product, let's call it a Kindle Fire, and your main competitor came to you and said "Would you please do the shipping of this far better device to our customers, your logistics skill removing the last remaining reason people hate us and keep buying your device"
Would you?
MJ2R0iAPGBc
The brand is Armor Guard and they have it for the Galaxy Note 2 and other Android devices.
I'm thinking of canceling my order for iSmooth and purchasing the above product, but im not sure...
Has anyone tried the Armor Guard?
http://www.buyarmorguard.com/?tcode=pi8&tag=google&gclid=CIjm_Zvf-LQCFehDMgoduzsAlw
Indistructable screen protector? Nice!
But at just .25 mm thick I'd be more interested in how it stands up to SPen use.
Wow their offering a 2 year warranty to fix or replace your phone if the screen cracks while using their product. Very interesting, Anybody tried it yet?
Sent from my GT-N7100 using xda app-developers app
The problem in the past with these super strong protectors tends to be that they are soft and using the s-pen will leave grooves. Would like to hear about that.
The N2 is considered as a tablet, including shipping, the total cost is $31, $33 for Canadians. We might as well purchase full warranty on it.
Sent from my SGH-T889 using xda app-developers app
mitchellvii said:
The problem in the past with these super strong protectors tends to be that they are soft and using the s-pen will leave grooves. Would like to hear about that.
Click to expand...
Click to collapse
My point exactly.. screen protectors that work so well for othwr devices don't work that well for the Note II due to the SPen.
I used a sheild that I have used with everyone of my devices over the past couple of years. They worked great and I loved them... that is until I bought them for my Note II. The grooves that the SPen left on the screen jusy drove me crazy.
DroidPH said:
Wow their offering a 2 year warranty to fix or replace your phone if the screen cracks while using their product. Very interesting, Anybody tried it yet?
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
I would read carefully between the lines of such warranty. Typically phone replacement claims are offered under a "normal" use, and trust me they will come up with any excuse to prove you were using your phone outside of their "normal" use guidelines. This is not a warranty from SquareTrade, Best Buy, or whoever else you bought your phone. Take for instance such reputable company as Otterbox. I called them up complaining about screen protector which is a known design flow, they created a case and told me the processing under warranty replacement will start after I send them a picture of front and back of the case with a piece of paper next to it stating my name and date. Furthermore, they wanted a picture of the defect, and since it was not visible on the picture I had to make a short lo-fi video clip explaining what's going on. I ended up just returning that Defender case back, but if this would have been outside of my 14 day replacement window - I wouldn't be surprised if they would come back to me "its a normal expected behavior". The point, always take these miracle warranty claims with a grain of salt
vectron said:
I would read carefully between the lines of such warranty. Typically phone replacement claims are offered under a "normal" use, and trust me they will come up with any excuse to prove you were using your phone outside of their "normal" use guidelines. This is not a warranty from SquareTrade, Best Buy, or whoever else you bought your phone. Take for instance such reputable company as Otterbox. I called them up complaining about screen protector which is a known design flow, they created a case and told me the processing under warranty replacement will start after I send them a picture of front and back of the case with a piece of paper next to it stating my name and date. Furthermore, they wanted a picture of the defect, and since it was not visible on the picture I had to make a short lo-fi video clip explaining what's going on. I ended up just returning that Defender case back, but if this would have been outside of my 14 day replacement window - I wouldn't be surprised if they would come back to me "its a normal expected behavior". The point, always take these miracle warranty claims with a grain of salt
Click to expand...
Click to collapse
Speaking about Otterbox I bought a case from a 3rd seller through Amazon.de that was defective (the inner silicon) and after contacting them and sending them the requested photos they agreed immediately to send me a new case as part of the 1 year warranty. Please note that I live in Greece and they cover everything. I have to say I am extremely happy with Otterbox.
They have videos of people break dancing with the phone tied to their ankle covered in the screen protector.
The phone gets damaged, but the screen is perfect.
I'll take it no one wants to try this product and write a review?
Armor Guard Reviews
I recently bought Armor Guard for my iPhone and iPad - it's AWESOME! I haven't had a major drop yet but the occasional time my phone dropped nothing happened. The warranty is unheard of and it's legit. I checked their Facebook page and someone posted about it.
BTW they have reviews on their website buyarmorguard dot com
luki22fab said:
The warranty is unheard of and it's legit. I checked their Facebook page and someone posted about it.
Click to expand...
Click to collapse
Well since Sombody posted on Facebook it must be legit...
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
gpgalanis said:
Speaking about Otterbox I bought a case from a 3rd seller through Amazon.de that was defective (the inner silicon) and after contacting them and sending them the requested photos they agreed immediately to send me a new case as part of the 1 year warranty. Please note that I live in Greece and they cover everything. I have to say I am extremely happy with Otterbox.
Click to expand...
Click to collapse
Never had problems with otterbox warranty. They replaced my two cases immediately after the pics were sent. I even mentioned that the defect was that it didn't come with a sp so I cant take picture of what is not there. I just wanted the sp they sent me two complete replacement product
On there site it says Read our full Limited warranty for Details.. Well one small detail. There is NO Posted warranty
On there FAQ.. Question is . what if my phone or device cant be repaired .
Answer:We will replace it with a LIKE Device.
A warranty like this got me once on a tv. they can give you anything with similar specs. Does not have to be exact specs.
But if the above is not really a issue but just me being paranoid its a good deal. If this were not a soft material protector .
What do you think.. Anyone find there full warranty details please post..
If someone who bought this product could comment on the warranty, since they state that the warranty details are included with the order (I dunno why they don't just post them on their site unless they don't want the masses reading it before they purchase... Might be shady).
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
MY experience tryin to order from them, 1st attempt, submitted order online, 2 weeks latr, I called due to no email notification, nothing, they stated it was back order and wait a few weeks. ...a few weeks ltr I called n cancelled...2nd attempt, made order thru their phone automatic service...1 month ltr I see a charge on my bank account. ..called them to see what happened cause I never received anything, they said my card was denied but I told them that my bank showed $31 were charged, they told ir was a pre authorized payment n they didnt see any charges...ended up callin my bank and submitted a dispute....
Sent from my SGH-T889 using xda premium
KingP1n said:
MY experience tryin to order from them, 1st attempt, submitted order online, 2 weeks latr, I called due to no email notification, nothing, they stated it was back order and wait a few weeks. ...a few weeks ltr I called n cancelled...2nd attempt, made order thru their phone automatic service...1 month ltr I see a charge on my bank account. ..called them to see what happened cause I never received anything, they said my card was denied but I told them that my bank showed $31 were charged, they told ir was a pre authorized payment n they didnt see any charges...ended up callin my bank and submitted a dispute....
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
Wow sorry to hear about that. I was really interested in trying this product but after reading this, yeah ill stay with my Mime glass protector. Oh well.
Sent from my SPH-L900 using Tapatalk 4 Beta
No clue how it happened, but I am now sans an attached usb cover (I found the nub in my pocket, separated from the phone). It doesn't look like anything that can be user replaced and haven't seen any chatter about this... Has anyone had this problem? Any thoughts on repair?
informpage said:
No clue how it happened, but I am now sans an attached usb cover (I found the nub in my pocket, separated from the phone). It doesn't look like anything that can be user replaced and haven't seen any chatter about this... Has anyone had this problem? Any thoughts on repair?
Click to expand...
Click to collapse
Call AT&T or Samsung, it should be in warranty.
I actually had this same thing happen. The cover came undone from the little rubbery flexable piece when I was at work and I found the cover piece in my pocket. From there I just pulled the rubber piece out with some pliers and reattached the cover. I just have to remember to put it back on after charging/syncing.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app
RCon227 said:
I actually had this same thing happen. The cover came undone from the little rubbery flexable piece when I was at work and I found the cover piece in my pocket. From there I just pulled the rubber piece out with some pliers and reattached the cover. I just have to remember to put it back on after charging/syncing.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app
Click to expand...
Click to collapse
That's what I am doing as well. Except I don't remember often.
Wouldn't this be physical damage not covered under warranty?
Confirmed, they will not cover this. If the phone had water damage, it would be covered..
I am going to put the cover in a safe place because I was told if I show up with water damage without the cover, then the damage would not be covered, so best not to lose it. Doesn't make sense, but that's what I was told.
I find it quite funny that, after the factory 4.3 update, I know get a warning reminding me to make sure the USB cover is closed after I unplug it. My cover broke off a couple of months ago. They don't offer replacement covers, but they want us to be sure that the port is sealed up. Samsung is trying to cover their @$$. I wonder how many people still have their cover.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
Sh** Proof
dibeachdude said:
I find it quite funny that, after the factory 4.3 update, I know get a warning reminding me to make sure the USB cover is closed after I unplug it. My cover broke off a couple of months ago. They don't offer replacement covers, but they want us to be sure that the port is sealed up. Samsung is trying to cover their @$$. I wonder how many people still have their cover.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
Click to expand...
Click to collapse
Had a charging problem. Went to AT&T service center. They would not warranty replace the phone because my cover was missing. This happened yesterday. Because I had insurance, it was $200 to replace.
I wish they could sh**proof us when we deal with AT&T.
Wow!! $200?? I always thought that the insurance would cover the entire cost.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
dibeachdude said:
Wow!! $200?? I always thought that the insurance would cover the entire cost.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
Click to expand...
Click to collapse
It's the deductible, most insurance plans have it. $200 is quite a bit though, mine is $50.
Avail211 said:
It's the deductible, most insurance plans have it. $200 is quite a bit though, mine is $50.
Click to expand...
Click to collapse
There is no set deductable. The amount depends on what tier phone you have.
DEDUCTIBLE
A tiered deductible per the terms of your Insurance Coverage Certificate, will apply as follows:
Device Tier 1: Devices will be charged a $50 non-refundable deductible.
Device Tier 2: Devices will be charged a $125 non-refundable deductible.
Device Tier 3: Devices will be charged a $199 non-refundable deductible.
Which devices are on which Tier:
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
water proof, charge proof, resnap the flap proof?
It is well made proof. In fact we all have good proof it was not a well conceived of device and for these mega corps, either samsung or your svc provider, to not offer some type of replacement cover is the corruption of greed for us all to see. It is all too commonplace though, greed tactics that is, so we have all become numb. Thats why them and everyone else in a position to take advantage of us will do just that. What geniuses they are to promote blogs and such, just like this one here, so we can read and complain to each other and drop the number of would be complaints to there websites and call centers by an estimated 70%. Blog it up America. Letter from our government and Big biz>>>>>
Dear internet, thank you so very very much. First we would like to say sorry for scaring you with internet shutdowns and what not. That was just to prove a point. Yes, it worked. We would never do that though. Restrictions and complete surveillance, you bet your bandwidth bubba, but you're a cornerstone of todays democracy. Keep sending those "isnt America a republic" google searches over to "america and George Washington love democracy too" pretend a history sites. Well so long, you are forever in our thoughts and stuff, the best double agent that ever has or will of been. Can you imagine if people took to the streets in protest again. Budget, deficit, two words I refuse to say, hurts to type them. Yes we can change whatever we want to.
Forever yours, big guv n big biz
P.S. Facebook likes you, we lied and said you liked her too. I mean without her we would still be hacking myspace and aol accounts. Anyway she's a big fan. Millions of thanks, a billion more if China keeps up its westernized movement. So long you sly devil.
Im taking donations so I can start a we will complain for you website. Hope to get it up and running within a few months. Everything takes green paper that has a given value. Some people are only valued 8 pieces of low value green paper an hour for their work. Gosh I think we are all worth a lot more than 8 pieces of green paper
Someone hasn't been taking their medication as prescribed.
Sent from my SAMSUNG-SGH-I537 using Tapatalk