Database Develop

[Q] Wholesale Parts from TVC - Any experiences?

I've seen people mention the website http://www.tvc-mall.com/ a few times, pointing people there for parts, accessories, cables, etc..
Has anybody actually ordered from them, and received their products in good condition, and correct to what they thought they were ordering?
I realize that they are overseas, and that shipping can cost more, but the products are very inexpensive to begin with.
Or, would I be better to pay 10x the price and order from US Vendors (that get their products from overseas also).
Looking for real purchasing experiences please..
Thank you,

I have had two sales transactions. I have purchased a new front gorilla glass, three car chargers, two pocket cases, three A/V cables. I used PayPal. The items arrived within five days of my order.
I really like the company for gold service and great prices.

Thank you for the response. Sounds like you would order from them again if you had a chance, or need?
I was just very concerned about the low prices, and the location from which it is coming from, but using Paypal would help me be a bit more comfortable.

Has anyone had any experience with replacing a screen digitizer of the galaxy tab?
I have a two huge scratches in the glass. I'm not sure when I replace the glass it is going to get worse. Then I don't have any scratches anymore but something else is wrong. Like the screen not fitting or the quality is worse or something like that....
"I crap by myself. I dont need iCrap....yet!"
transmitted from a Galaxy beyond your imagination.

seewhyphotos said:
Thank you for the response. Sounds like you would order from them again if you had a chance, or need?
I was just very concerned about the low prices, and the location from which it is coming from, but using Paypal would help me be a bit more comfortable.
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Yes, I love the prices and the fast, great service. The shipping costs are the bad thing, but TVC-Mall doesnt control that.
What are you ordering? I need a few things - maybe we could combine to save on the shipping - it's $30 to the US.

I replaced my front glass. It's pretty easy if you are familiar with replacing stuff in ipods and phones. Go see a video first. Google "front glass replacement galaxy tab" and see the tab tear-down video on youtube.

Ranger, I'm still looking around the site, but I am looking at a car mount, stylus, and some accessories for my wifes Epic 4G.
Combining an order sounds like a way to save on shipping.
Sent from my SPH-P100 using XDA App

Ok, whereabouts are you? We have to think about the second shipping cost. I'm in Southern California.

rangercaptain said:
Ok, whereabouts are you? We have to think about the second shipping cost. I'm in Southern California.
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Click to collapse
I'm in Austin, Texas. Not that far to drive it out to my front door.. <grin>

Road trip!

Stay Away from Ghost Armor...

Yesterday I happened to be in the local mall with my 1 week old Sprint SGT and the guys at Ghost Armor flagged me down to sell me their product.
After listening to the sales talk, I decided to go with the Carbon Fiber back cover normal clear front.
20 minutes later I return and see the guy finishing the install by using an exacto knife around the camera on the back of the Tab. He hands it to me and it looks like my 5 year old son cut this out with a set of children scissors. The straight edges are not straight, the corners are a series of three straight cuts and he cut the circles out for the camera AFTER it was on using an exacto knife.
I tell him Im not happy and he says he will do it again.
Come back 20 minutes later and its just as bad as the first time. He says that they do not have the pre-cut SGT kit in carbon fiber and that he will order one and call me in two weeks when he has it. I tell him this is unacceptable and I want a refund.
He refuses to give me a refund stating that custom work is not refundable. I am not sure how this is legal given they have you pay before even seeing the product. After about ten minutes of heated discussion I ask for their names so I can contact their corporate customer service and all three employees refuse to tell me their names.
I tell the most loud of the three that I would like him to call security thinking a rent-a-cop could at least compel them to give me their names. He goes completely off the handle, starts SCREAMING " SECURITY, SECURITY". About 2 minutes later the security guard shows up and panics because the Ghost Armor employee is swearing, waving his arms and circling the kiosk like a rabid rhino.
He calls the local police department...
They must have been in the mall because they arrived quicker than the security guard and explain to me that they cannot compel the employees to provide their names, and that they will make a record of the incident.
I was also stopped by another mall customer who said she had recorded the entire thing on her camera phone and that she would email me the video so I could use it against the employees if I chose to take them to small claims court.
Today I received the video and its incredible... Alot of what the employee was doing/saying I did not catch when it was actually happening.
Needless to say, I came home an peeled the carbon fiber sticker off and sure enough there are two sets of CUTS around each of the circles for the camera.
I am not sure if corporate will provide any assistance, but at this point I am displeased enough to take this as far as I can.

Oh man that suxs, I ordered a cheapo skin from ebay for $5. Still haven't recived it. It would be funny to see that video.
Sent from my SPH-D700 using XDA App

I'm pretty sure they are required to give you there first name and employment identification number.
I feel for you bro, hopefully they compensate and all goes well.
PS, I also would like to see the video..
Sent from my SGH-T959 using XDA Premium App

This happened to me with my Samsung Omnia II prior to going to Europe for the summer. I stopped by their booth and they said they had the kit. I went to get some Euros from the currency exchange so I'd have some cash in Paris and came back to see my unit drying in a box. He removed it and I examined the fit. Sorry, nothing was right...I told him I wasn't happy and he said he couldn't refund as well...I took my phone, messaged Ghost Armor, they called him, and I got my money back for the product AND the labor (which is HIS money).

I had Ghost Armor installed ( full body ) for me 2 days ago for my Sensation and I love it. Have personally never felt a better screen protector.
No finger prints, no sluggishness when swiping the screen like the Zagg Shield and very thin. I cannot tell it is on the front screen.
Maybe it was just a bad install but they do a free redo within the first 7 days and after that its 5.00 for the front and 10.00 for back for life of phone.
Oakridge Mall Kiosk in San Jose if anyone cares.

My issue is not with the quality of the clear plastic, or even the quality of the carbon fiber material used. My issue is with the employees using scissors and exacto knives to carve up the material AND my phone/TAB.
Im sure if they had used a factory/pre/computer cut piece of material the end result would have been better.
If you wish to have some 18-22 year old with an exacto knife carving up your device, be my guest. But I would prefer to keep these people away from my property.

I had Ghost Armor on my hd2 and i really loved it. I guess for you its because of that employee not of Ghost Armor.
They put some unskilled employee on job with cheap labor price so that happened.
I am sure if u search online you will get customer service number to complain about them and company will find out who were they.

Can we see the video lol

natious said:
Can we see the video lol
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+1
lol.....

They have a pattern specifc to the Galaxy Tab, My vendor did atleast.
http://www.ghost-armor.com/Samsung/Galaxy_Tab_GSM.html
http://www.ghost-armor.com/Samsung/Galaxy_Tab_CDMA.html
If you saw the guy cutting it up why didn't you say something, besides you normally pay afterwards so why pay and not just tell him it looked like crap?
Thats like getting a bad haircut and leaving after paying even though you know you got jacked up.

kable said:
They have a pattern specifc to the Galaxy Tab, My vendor did atleast.
http://www.ghost-armor.com/Samsung/Galaxy_Tab_GSM.html
http://www.ghost-armor.com/Samsung/Galaxy_Tab_CDMA.html
If you saw the guy cutting it up why didn't you say something, besides you normally pay afterwards so why pay and not just tell him it looked like crap?
Thats like getting a bad haircut and leaving after paying even though you know you got jacked up.
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Well, you are partially correct... They do have the pattern specific to the SGT. BUT they do not have the carbon fiber available. It is expected to be available in 2 weeks. Right now they only have the matte finish and standard clear finish.
Secondly, this particular kiosk requires payment IN ADVANCE.
Today I was contacted by Ghost Armor after sending in an email on Friday through their Web site. Ghost Armor listened to the story and forwarded my information to the company that actually owns the kiosk (they are franchises, and not owned or operated by Ghost Armor directly). The district manager called me at about 1pm and said he was on his was to the mall to speak to the employees. We discussed the details and I was told that I would receive a full refund, plus he would personally install the carbon fiber cover as soon as it is available.
I spoke to him again at 6pm and he had terminated both employees after speaking to them and to others who had seen what happened. It also seems that he has a slight "inventory problem" and that the employee was pocketing the money when people paid with cash.
The video will not be shown as I made an agreement with them to update this thread (it seems someone informed them of my post) with the updated information.
As I said before, I had no issue with the product. It seems to be a quality material that will offer the stated protection when installed properly. He also informed me that it was their company policy that the employees NEVER hand cut ANYTHING. If the kit is not in stock, they are to take the customers name and call them when it has arrived.
All things said, it just sounds like they had a couple minimum wage employees who were stealing from them and treating their customers poorly. As of this evening, they have made the necessary changes.

sandiegopaneraiguy said:
Well, you are partially correct... They do have the pattern specific to the SGT. BUT they do not have the carbon fiber available. It is expected to be available in 2 weeks. Right now they only have the matte finish and standard clear finish.
Secondly, this particular kiosk requires payment IN ADVANCE.
Today I was contacted by Ghost Armor after sending in an email on Friday through their Web site. Ghost Armor listened to the story and forwarded my information to the company that actually owns the kiosk (they are franchises, and not owned or operated by Ghost Armor directly). The district manager called me at about 1pm and said he was on his was to the mall to speak to the employees. We discussed the details and I was told that I would receive a full refund, plus he would personally install the carbon fiber cover as soon as it is available.
I spoke to him again at 6pm and he had terminated both employees after speaking to them and to others who had seen what happened. It also seems that he has a slight "inventory problem" and that the employee was pocketing the money when people paid with cash.
The video will not be shown as I made an agreement with them to update this thread (it seems someone informed them of my post) with the updated information.
As I said before, I had no issue with the product. It seems to be a quality material that will offer the stated protection when installed properly. He also informed me that it was their company policy that the employees NEVER hand cut ANYTHING. If the kit is not in stock, they are to take the customers name and call them when it has arrived.
All things said, it just sounds like they had a couple minimum wage employees who were stealing from them and treating their customers poorly. As of this evening, they have made the necessary changes.
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-1
Put it on youtube, after you get your free ghost armour

First thing I would never let.my phone/tab with anyone, if im not with my my stuff there not getting it. I have to much money invested in my tablet and phones to leave it with some random person.
Sent from my SCH-I800 using XDA Premium App

itsjusttim said:
I'm pretty sure they are required to give you there first name and employment identification number.
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I work for a larger retail company and our names and our employee ids are on the top of the receipt.
I don't know if it is something they HAVE to give, but if does sound fishy to me. Sorry you had a bad experience, man.
Sent from my MIUIX.

I've never trusted mall kiosk employees to do ANYTHING right. It may have cost me extra but i taught myself how to install all my screen/back covers and protectors (yeah, ruined the first set on an old phone so i wound up buying the protector set twice) but ever since then it's easy.. and then there's no one else to blame if something gets hosed.

I'm with many people here on not trusting others with my expensive toys. I was going to suggest you contact the Better Business Bureau and file a complaint with the company, but very happy for you that everything seems to be settled. Except for the scratches left on your GT by the ijit people, of course.

Glad you got this resolved.
F those employees. At least they got their just deserts eh!

Maybe you should change the thread title to reflect how well Ghost Armour have handled this as it is a bit mis-leading now given you have had your issue resolved

Shipment Packaging

I know this is petty, but was anyone else disturbed by the box that their Nexus 7 arrived in? Not the package with the logo, but the actual shipping box. My 7 was in the shipping box at an angle, because the box itself wasn't BIG enough to fit it either on it's side or flat on it's back. The result was that one of the long sides was partially crushed in and I FREAKED. Luckily the internal box and the device were fine, but it doesn't seem like they did the greatest job.
Did this happen to anyone else or were your shipping boxes better fitting?

Happened to me as well. Was disconcerting, but thankfully my device is fine.

The device box was slightly dented, but other than that everything was fine, including my Nexus.
Sent from my Nexus 7 using Tapatalk 2

misanthropic777 said:
I know this is petty, but was anyone else disturbed by the box that their Nexus 7 arrived in? Not the package with the logo, but the actual shipping box. My 7 was in the shipping box at an angle, because the box itself wasn't BIG enough to fit it either on it's side or flat on it's back. The result was that one of the long sides was partially crushed in and I FREAKED. Luckily the internal box and the device were fine, but it doesn't seem like they did the greatest job.
Did this happen to anyone else or were your shipping boxes better fitting?
Click to expand...
Click to collapse
Do you know how they handle mail? They honestly couldn't give a crap about what's inside.. its depressing how little care they put into their work

kiewee3 said:
Do you know how they handle mail? They honestly couldn't give a crap about what's inside.. its depressing how little care they put into their work
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Well that makes sense. They are shipping millions of packages a day. According to UPS, they ship 15.8 million packages and documents a day. If you want your package this year, then you should expect that they are going to have machine sorting that doesn't treat packages well. But that's why it's your responsibility as the sender to pack the product well! Thankfully nothing bad happened. But the fact that UPS treats packages like **** doesn't make it excusable for a company to pack poorly, and in fact is a reason for a company to pack better.

rman726 said:
Well that makes sense. They are shipping millions of packages a day. According to UPS, they ship 15.8 million packages and documents a day. If you want your package this year, then you should expect that they are going to have machine sorting that doesn't treat packages well. But that's why it's your responsibility as the sender to pack the product well! Thankfully nothing bad happened. But the fact that UPS treats packages like **** doesn't make it excusable for a company to pack poorly, and in fact is a reason for a company to pack better.
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Exactly - I know UPS etc do amazing things and have to be rough with what they move - i've been inside a UPS depot and the lines of conveyor belts are staggering.
But that was why I expected the shipping packages to be better fitted. Maybe I've gotten spoiled by Amazon and their air bubbles, but this was wedged in at an angle that made me REALLY worried, in a box that was not well made.
We were talking about it over dinner and the idea came up that NEXT TIME google does something like this, they should just outsource the logistics pieces to Amazon. They can get you a game or a book day zero perfectly packaged and without a single screw up. They could definitely do a better job with this.

Let me tell you first hand from working at a major UPS hub, crap gets broken. I loaded trucks, and admit some packages got the crap treatment. Two recollections that I remember; a 50" flat screen TV falling 20' from a belt to the ground while the box was still on the belt. That wasn't the first time it had fell out and hit the ground. Second was a belt color that was so backed up, boxes tossed three high in a large area. Only way to get around was to walk on boxes. That is how bad flow can be, and just how much it takes to do the job. I prefer shipping through USPS, then Fed Ex, then finally UPS.
All stories aside, mine came in perfect shape. I was a little dissapointed as there was only a bubble filler in there on one side. And I concur that Amazon should fulfill orders next. Always had great luck with their shipping.

Mine was fine

No issues here.
Sent from my SPH-L710 using Tapatalk 2

misanthropic777 said:
We were talking about it over dinner and the idea came up that NEXT TIME google does something like this, they should just outsource the logistics pieces to Amazon. They can get you a game or a book day zero perfectly packaged and without a single screw up. They could definitely do a better job with this.
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Click to collapse
If you were selling a product, let's call it a Kindle Fire, and your main competitor came to you and said "Would you please do the shipping of this far better device to our customers, your logistics skill removing the last remaining reason people hate us and keep buying your device"
Would you?

USB Cover snapped off

No clue how it happened, but I am now sans an attached usb cover (I found the nub in my pocket, separated from the phone). It doesn't look like anything that can be user replaced and haven't seen any chatter about this... Has anyone had this problem? Any thoughts on repair?

informpage said:
No clue how it happened, but I am now sans an attached usb cover (I found the nub in my pocket, separated from the phone). It doesn't look like anything that can be user replaced and haven't seen any chatter about this... Has anyone had this problem? Any thoughts on repair?
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Call AT&T or Samsung, it should be in warranty.

I actually had this same thing happen. The cover came undone from the little rubbery flexable piece when I was at work and I found the cover piece in my pocket. From there I just pulled the rubber piece out with some pliers and reattached the cover. I just have to remember to put it back on after charging/syncing.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app

RCon227 said:
I actually had this same thing happen. The cover came undone from the little rubbery flexable piece when I was at work and I found the cover piece in my pocket. From there I just pulled the rubber piece out with some pliers and reattached the cover. I just have to remember to put it back on after charging/syncing.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app
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That's what I am doing as well. Except I don't remember often.
Wouldn't this be physical damage not covered under warranty?

Confirmed, they will not cover this. If the phone had water damage, it would be covered..
I am going to put the cover in a safe place because I was told if I show up with water damage without the cover, then the damage would not be covered, so best not to lose it. Doesn't make sense, but that's what I was told.

I find it quite funny that, after the factory 4.3 update, I know get a warning reminding me to make sure the USB cover is closed after I unplug it. My cover broke off a couple of months ago. They don't offer replacement covers, but they want us to be sure that the port is sealed up. Samsung is trying to cover their @$$. I wonder how many people still have their cover.
Sent from my SAMSUNG-SGH-I537 using Tapatalk

Sh** Proof
dibeachdude said:
I find it quite funny that, after the factory 4.3 update, I know get a warning reminding me to make sure the USB cover is closed after I unplug it. My cover broke off a couple of months ago. They don't offer replacement covers, but they want us to be sure that the port is sealed up. Samsung is trying to cover their @$$. I wonder how many people still have their cover.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
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Click to collapse
Had a charging problem. Went to AT&T service center. They would not warranty replace the phone because my cover was missing. This happened yesterday. Because I had insurance, it was $200 to replace.
I wish they could sh**proof us when we deal with AT&T.

Wow!! $200?? I always thought that the insurance would cover the entire cost.
Sent from my SAMSUNG-SGH-I537 using Tapatalk

dibeachdude said:
Wow!! $200?? I always thought that the insurance would cover the entire cost.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
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It's the deductible, most insurance plans have it. $200 is quite a bit though, mine is $50.

Avail211 said:
It's the deductible, most insurance plans have it. $200 is quite a bit though, mine is $50.
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There is no set deductable. The amount depends on what tier phone you have.
DEDUCTIBLE
A tiered deductible per the terms of your Insurance Coverage Certificate, will apply as follows:
Device Tier 1: Devices will be charged a $50 non-refundable deductible.
Device Tier 2: Devices will be charged a $125 non-refundable deductible.
Device Tier 3: Devices will be charged a $199 non-refundable deductible.
Which devices are on which Tier:
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf

water proof, charge proof, resnap the flap proof?
It is well made proof. In fact we all have good proof it was not a well conceived of device and for these mega corps, either samsung or your svc provider, to not offer some type of replacement cover is the corruption of greed for us all to see. It is all too commonplace though, greed tactics that is, so we have all become numb. Thats why them and everyone else in a position to take advantage of us will do just that. What geniuses they are to promote blogs and such, just like this one here, so we can read and complain to each other and drop the number of would be complaints to there websites and call centers by an estimated 70%. Blog it up America. Letter from our government and Big biz>>>>>
Dear internet, thank you so very very much. First we would like to say sorry for scaring you with internet shutdowns and what not. That was just to prove a point. Yes, it worked. We would never do that though. Restrictions and complete surveillance, you bet your bandwidth bubba, but you're a cornerstone of todays democracy. Keep sending those "isnt America a republic" google searches over to "america and George Washington love democracy too" pretend a history sites. Well so long, you are forever in our thoughts and stuff, the best double agent that ever has or will of been. Can you imagine if people took to the streets in protest again. Budget, deficit, two words I refuse to say, hurts to type them. Yes we can change whatever we want to.
Forever yours, big guv n big biz
P.S. Facebook likes you, we lied and said you liked her too. I mean without her we would still be hacking myspace and aol accounts. Anyway she's a big fan. Millions of thanks, a billion more if China keeps up its westernized movement. So long you sly devil.
Im taking donations so I can start a we will complain for you website. Hope to get it up and running within a few months. Everything takes green paper that has a given value. Some people are only valued 8 pieces of low value green paper an hour for their work. Gosh I think we are all worth a lot more than 8 pieces of green paper

Someone hasn't been taking their medication as prescribed.
Sent from my SAMSUNG-SGH-I537 using Tapatalk

Whitestone Dome Lifetime Warranty

Whitestone has recently instituted a Limited Lifetime Warranty for their products. They indicate that the warranty is applicable for "Wear and damage to the product." They will replace or exchange with a product of equal value. In order to use the warranty you have to register the product on Whitestonedome.com. They will send a replacement. But, you have to pay for a shipping/handling charge as well as return the damaged product back to them.
I successfully installed the Dome on my Note 8 in early September and have been happily using it without problems since then. It was a bubble-free install. I've been using a Spigen Neo Hybrid case. I haven't dropped the phone or abuse it. This last weekend, I noticed a row of bubbles along the edge of the Dome near the power button of the Note 8. I typically turn off the Note 8 once a week for a refresh bootup. So, I contacted Whitestone and they informed me of the new warranty. I registered my Dome. Requesting a replacement is easy. However, the cost for shipping the replacement is $15.38. They don't pay for shipping costs for the return of the damaged Dome. Apparently, they won't be shipping the replacement until they receive the returned Dome. A credit card payment is needed immediately when you request a replacement.
I'm not sure why they need the damaged Dome returned if I registered since they ask for the original order number as confirmation of ownership. I assume when I remove the Dome from the phone, it may crack/break. If I mail the damaged Dome to them, it will probably get damaged further unless I carefully package it for shipment. This is unnecessary and doesn't seem to be a customer friendly process.

Zagg does the same thing. You register first time you buy it and every time you break your screen protector you go claim a warranty replacement and just pay shipping. The reason they ask for it back is because i think they wanna make sure that you are using their own TGSP instead of some cheap one and claiming it as theirs.

jhom52 said:
Whitestone has recently instituted a Limited Lifetime Warranty for their products. They indicate that the warranty is applicable for "Wear and damage to the product." They will replace or exchange with a product of equal value. In order to use the warranty you have to register the product on Whitestonedome.com. They will send a replacement. But, you have to pay for a shipping/handling charge as well as return the damaged product back to them.
I successfully installed the Dome on my Note 8 in early September and have been happily using it without problems since then. It was a bubble-free install. I've been using a Spigen Neo Hybrid case. I haven't dropped the phone or abuse it. This last weekend, I noticed a row of bubbles along the edge of the Dome near the power button of the Note 8. I typically turn off the Note 8 once a week for a refresh bootup. So, I contacted Whitestone and they informed me of the new warranty. I registered my Dome. Requesting a replacement is easy. However, the cost for shipping the replacement is $15.38. They don't pay for shipping costs for the return of the damaged Dome. Apparently, they won't be shipping the replacement until they receive the returned Dome. A credit card payment is needed immediately when you request a replacement.
I'm not sure why they need the damaged Dome returned if I registered since they ask for the original order number as confirmation of ownership. I assume when I remove the Dome from the phone, it may crack/break. If I mail the damaged Dome to them, it will probably get damaged further unless I carefully package it for shipment. This is unnecessary and doesn't seem to be a customer friendly process.
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I didn't see a place to register on their website.
Sent from my SM-N950U using Tapatalk

You register under My Account in the menu drop down.

That's great news I had to get a replacement device and was dragging my feet about buying another one. This make it a lot easier to justify

I assume the ones I bought during their product clearance on Amazon won't qualify.

I'm waiting to hear back from them because I couldn't select the UK retailer I purchased mine from (MobileFun), and so couldn't register my product.

Kawaisa said:
I assume the ones I bought during their product clearance on Amazon won't qualify.
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they should lol i paid $29.99 for mine! Wish i could buy one for my pixel for that price!

StevePritchard said:
I'm waiting to hear back from them because I couldn't select the UK retailer I purchased mine from (MobileFun), and so couldn't register my product.
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I notice that the number of selectable locations for purchase has gone down, rather than up. There's just three and they are now all US based. Do you have any information about this @Whitestone Dome Glass?

StevePritchard said:
I notice that the number of selectable locations for purchase has gone down, rather than up. There's just three and they are now all US based. Do you have any information about this @Whitestone Dome Glass?
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+1.

bober10113 said:
+1.
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They have added MobileFun UK, and I successfully registered this morning.

Hi guys
here I am with a damaged whitstone glass, I asked for the replacement of the film under warranty but they ask me to send :
defective product>>>>>just glass or all the package?
original proof of purchase>>> the invoice that sent me amazone or order number
#WS-RMA-20180427-0000026797 written clearly on the shipping label
To the following address:
Kreassive LLC
22808 Lockness Ave
Torrance, CA 90501
RMA: #WS-RMA-20180427-0000026797I can send it only to stats?

babak said:
Hi guys
here I am with a damaged whitstone glass, I asked for the replacement of the film under warranty but they ask me to send :
defective product>>>>>just glass or all the package?
original proof of purchase>>> the invoice that sent me amazone or order number
#WS-RMA-20180427-0000026797 written clearly on the shipping label
To the following address:
Kreassive LLC
22808 Lockness Ave
Torrance, CA 90501
RMA: #WS-RMA-20180427-0000026797I can send it only to stats?
Click to expand...
Click to collapse
I just sent the glass, not the whole package. I think I printed off a copy of the invoice I had.
I sent mine to a UK address:
Unit 109 Lombard Business Park
8 Lombard Road, London
SW19 3TZ

I have been trying to get a replacement in Canada for so long now! Apparently they only provide warranty in US and EU!! Well too bad, I'm not buying whitestone for my S9 and I convinced my friends to avoid them... at least I cost them 4 sales for their poor policy!
@Whitestone Dome Glass

My wife and I have Zagg and have replaced them both over time with no problems only downside you pay $9.99

today I got the replacement film, but now since the chip is small I have doubts whether to use it immediately or keep it for a while the old, what do you recommend?
Edit: installed the new and away the thoughts, but one thing I understood, even with a case (in my case pitaka), if the phone falls the film breaks.

ARNOB said:
I have been trying to get a replacement in Canada for so long now! Apparently they only provide warranty in US and EU!! Well too bad, I'm not buying whitestone for my S9 and I convinced my friends to avoid them... at least I cost them 4 sales for their poor policy!
@Whitestone Dome Glass
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During purchase from online official store in Singapore they say can claim from White Stone if any warranty issue but when log in to White Stone it doesn't cover. Have sent an email to them over the issue, if they don't come back with go good reason going avoid it and also inform my friends. Not worth paying $37.50.

Horrible customer service. Like truly horrible. The said they would send a replacement but they did not and have ignored my messages on Amazon.

Kawaisa said:
Horrible customer service. Like truly horrible. The said they would send a replacement but they did not and have ignored my messages on Amazon.
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I totally agree, their sevice is absolutely horrible! I sent them 5 email requesting a replacement (I was ready to pay for it) they NEVER even replied! On their website it is impossible to get anything done for Canada. I will never ever again buy from this rip-off company and I am discouraging all my Canadian friends to do the same!