Need some help guys and girls with my Z1 and also my wife's (they have the same issue) to let us know if this is normal for these phones or not?
List of issues below which we both have with the call quality.
1. When using viber or skype over WIFI the volume is turned up to the max on my phone but I can barely hear anyone even in a very quiet room.
2. When outside in a fairly noisy environment (town for example) I cannot hear ANYTHING apart from a muffled muted sound.
3. With the volume turned up to the max we can hear an echo so to speak a split second later with what we have just said.
4. The other person on their phone says sometimes it's very clear but normally it sounds like you are on speakerphone and/or very far away from the ear piece.
I have played around with the call settings by turning off noise suppression, playing with the EQ and everything else I can think of but so far I have not been able to fix it.
NOT interested in rooting whatsoever as if I cannot find a solution I may have to look for a new phone.
P.S I love everything else about this phone, the build quality, the camera just want to be able to use it to make phone calls.
I have a similar issue where if i'm holding the phone between my ear and my shoulder ( no hands on the phone ) , the person on the other end of the call says the same thing you've mentioned in point 4
"4. The other person on their phone says sometimes it's very clear but normally it sounds like you are on speakerphone and/or very far away from the ear piece"
Hi Folks:
I love my Moto X 2014. However, when my wife calls me from her Moto X 2014 I can hardly hear what she says sometimes. Here voice gets lowered/amplified dynamically depending on how she holds the phone. It seems that noise cancellation is somehow considering her voice background noise and clips it out. She has the same issue when using my phone (on the same carrier), so it's not the network/the specific handset. Has anyone else experienced this? Are there known solutions to the issue? Morotorla blames third-party apps and/or the network, but we have experienced this on both phones out of the box on KitKat and Lollipop.
All the best,
Jeroen Claes
Hi
I had/ have this issue. My phone was sometimes clipping my voice and other times making it really quiet and echoey. The latter issue was traced down to the case I was using but I still occasionally get the issue where it clips my voice. This seems to happen when I'm in a quiet room, not sure if the way I'm holding the phone is causing the issue, as I thought maybe my palm was blocking the back lower mic. I was going to return the phone to be looked at and contacted Motorola who seemed quite happy to do this. But ATM I'm trying to see if the issue sorts itself now I've ditched the case.
When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the Google Pixel 2's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
Terrible, constant high pitch sound always present when screen is on and a clicking sound that is like a clock. Always the same rate and always present even during calls. RMAing my Pixel 2 and my wifes Pixel 2 for the same reason.
My Pixel 2 has the same type of problem. When you are on a phone call and using the phone against your ear, you hear digital interference noises and ticking sounds. It is so very annoying and unusable.
I heard that turning NFC off help this for the 2 xl
I made one call today from my house and didnt have that problem but my NFC has been off since setting up the phone. I am on Fi and wifi calling as well. One off thing though is I did pair the device up with my Jeep and was playing pandora when a call came through over bluetooth. My Kenwood receiver picked the call up and immediately maxxed out the volume, the beep was loud enough to crackle my aftermarket speakers. Scared the **** outta me. I just immediately hit end call and dropped the volume down. I wouldnt doubt his very well may be an issue Kenwood though.
No issue here with call clarity. Maybe a small step down from my Turbo. But if there is one thing Motorola always nails is their radios.
Side question though, should these phones have a Face Sensor that locks the screen while on a phone call? Mine isn't locking and I was doing all manner of crazy things when my cheek touched the phone.
radon222 said:
No issue here with call clarity. Maybe a small step down from my Turbo. But if there is one thing Motorola always nails is their radios.
Side question though, should these phones have a Face Sensor that locks the screen while on a phone call? Mine isn't locking and I was doing all manner of crazy things when my cheek touched the phone.
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Can you turn the proximity sensor on and off?
The Dark Knight Patriot said:
Can you turn the proximity sensor on and off?
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A little google searching suggests there's a link to Adaptive Brightness. I've re-enabled AB and will see what happens today.
Call quality seems to be good, but I have noticed an intermittent high pitched electronics whine. It's not on every call and not on every call with every person.
It's not a *fix*, but I find myself making and receiving actual phone calls less and less. These days just about every app has a high definition VOIP option available, so I find myself using that a lot. Hangouts, Messenger, Signal, etc. If you're making a lot of business calls daily or talking on the phone a lot with someone over a traditional voice call, I could see it as a dealbreaker. But moving forward, if there's a slight bug I can live with, some minor electronics whine over a legacy communication channel would be it.
I noticed the same problem from my pixel.. I was on a voice call using the Duo app, there a very low volume static clicking sound. I turned off NFC as this thread suggested and the clicking noise goes away; however, there's still some static noise. I wonder if this is a hardware issue...
Can any of you tell us where you got your GP2? Is it a Verizon Phone or did you order it from Google Store?
I just noticed this issue today, it is in line with the rest of your comments ("clock ticking", interference sounds, etc)
I have a Verizon Pixel 2, but I do not think it is limited to their phones. Hopefully Google is able to patch the issue in a future software update by disabling whatever is causing the issue during a phone call.
I assume a software fix will resolve the issue. It would be shocking to go to production with such a glaring problem.
TiltedAz said:
I assume a software fix will resolve the issue. It would be shocking to go to production with such a glaring problem.
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Is the Pixel XL screen burn-in not a glaring problem?
Is anyone else having an issue where you place a call and nobody can hear you on the other end?
Just got my Pixel 2 XL Black last night, No clicking or Buzzing sounds. Call quality is clear. Speaker is bloody loud had to turn it down VS my original Pixel XL.Side Note NFC is on I use NFC daily.
My Pixel2 from google store works perfect. No sound issues. In fact better than my Pixel. The signal at my home left my pixel constantly jumping onto wifi, now I have bars and never goes on wifi. Using Verizon pre-paid.
Tried a GSM call today (Pixel 2 to Nexus 5X) and it was fine. Nothing wrong / Nothing special.
Generally I use VoIP that works also good.
Sent from my Pixel 2
I have the P2 on verizon, even my ****ty lgv10 had better reception. I keep getting "you're breaking up" Anything I could do to boost the signal?
pastapie said:
I have the P2 on verizon, even my ****ty lgv10 had better reception. I keep getting "you're breaking up" Anything I could do to boost the signal?
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Same issue, AND the beta didn't fix the annoying clicking sound either.
This is the second time it happened, I busted my ass trying to fix it first time I encountered it, and I don't know how I fixed it. Total restart of the phone does not get rid of the issue. Bluetooth and speakerphone mode are not affected. Noise produced during calls, incoming or outgoing, sounds like someone is blowing air with full force into the mic, so the other party hears only noise. Recording with an app over the same mic does not produce the noise, so it seems only calls are affected. Anyone heard of something like this?
This is probably going to be the last drop in the sea of issues that plagues this flag**** phone, so I will be probably looking for something else that does not have Nokia stamped on it.
Has anyone noticed the background noise cancellation when using the speaker microphone is too aggressive in a VOLTE or video call? Any time I lay my phone flat and step > 3' away and talk out loud at an angle that is not directly pointed at the phone, the receiving party complains that my voice is too low or cutting in and out. It happens with multiple video apps but is less prominent in Duo. I wanted to see if anyone else has been experiencing similar issues. This has been happening on 2 different devices after my first replacement.
Using a case or skin? Don't obstruct the mic ports, they tend to be very small.
Maybe just be the design, a setting or a firmware issue (hopefully Samsung will patch if so).
Been a wet dog year for Android and Samsung...
Yeah, i have tried without a case and the problem still exists. I think the audio processor for the Mic inputs may be too aggressive or not tuned for my voice. After looking at similar problems with other devices, I think the solution lies in the location of the audio configuration files; particularly in system/vendor/etc/audio_effects.xml and audio_platform_info.xml. I'm not too familiar with editing configuration files on a non-rooted device. Is there any way to modify some of the config files to play around with the stock noise suppression?
Try disabling or covering one or more of the mics.
Eventually Samsung will probably roll out a firmware or software fix
Akeid said:
Has anyone noticed the background noise cancellation when using the speaker microphone is too aggressive in a VOLTE or video call? Any time I lay my phone flat and step > 3' away and talk out loud at an angle that is not directly pointed at the phone, the receiving party complains that my voice is too low or cutting in and out. It happens with multiple video apps but is less prominent in Duo. I wanted to see if anyone else has been experiencing similar issues. This has been happening on 2 different devices after my first replacement.
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I understand this isn't the correct place for my reply but I just bought two phones one came from Samsung which is the S21 Ultra 5G but the other is the Samsung Note 9. Both new. Every time I try to talk to someone with my note 9 they say they cannot hear me. So I have to Culp the phone and my mouth as like making a sound tunnel, if you will, from my mouth directly to the phone and they are able to hear me but not sure how well. So if you find the solution I'll keep and eye out so I can hopefully fix my problem
Historically, Samsung is known to switch to the top mic for speakerphone mode, and lower mic for handset mode sometimes ... Maybe try speaking into the top mic and see if the noise cancellation is still aggressive.
Akeid said:
Has anyone noticed the background noise cancellation when using the speaker microphone is too aggressive in a VOLTE or video call? Any time I lay my phone flat and step > 3' away and talk out loud at an angle that is not directly pointed at the phone, the receiving party complains that my voice is too low or cutting in and out. It happens with multiple video apps but is less prominent in Duo. I wanted to see if anyone else has been experiencing similar issues. This has been happening on 2 different devices after my first replacement.
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Yes I agree. Same issue