Warranty laws? - Nexus One Q&A, Help & Troubleshooting

Hi, I bought my new Nexus one in the US when I was on holiday, now as it is in the uk, does this mean I have no warranty? I'm thinking to rooting my phone and without a warranty, I MIGHT unlock the bootloader...

you still have warranty but you probably need to go through the US division.

So if it does break i'm stuck? But I could try sending it to HTC UK and see what they say...

Warmo161 said:
So if it does break i'm stuck? But I could try sending it to HTC UK and see what they say...
Click to expand...
Click to collapse
After thinking about it, even if I do have a warranty in the US and not here in the UK, I might as well void it as it would be too problematic for me sending it back...

Just shoot off a quick email to HTC UK. Or phone them even. You'll get your true answer then
Sent from my Vodafone 858 using XDA App

Thats exactly what I did, what a good idea
So I tossed an e-mail to HTC, where they asked me for my serial number..
I gave them it and they got back to me saying I have warranty for 2 years, hooray?
As this now means that im gonna have to wait to unlocking the bootloader?
Maybe i'll just unlock it after one year or when I just have a "oh, *** it" moment

Related

The UN-unlockable HD7

So maybe I'm the only one in the world with an HD7 that can't be unlocked.
I bought one on Kijiji new in the box. I'm in Toronto and planned to use it on Wind Mobile. I read of others enjoying their unlocked T-Mobile HD7's. So I bought mine today, sold my old phone the same day and found out that my phone cannot be unlocked.
I have tried 4 different websites for unlocking and all failed. I called HTC and they said to speak to the carrier. The carrier said to get a plan with them and in 40 days I can have the code. Doesn't make much sense being that I don't live in the U.S. or within hours of their service areas.
Finally the sales person says to fax them a receipt and they can provide the code in 24 hours or 2 weeks if they don't have it in their database and have to retrieve it from HTC. I doubt I can get a receipt from the seller and I feel like I just spent $500 on a paper weight.
Anyone have any suggestions??
EDIT: mobileincanada.com surprisingly sent me an email last night saying they updated their database and if I re-ordered they could probably have the code for me in a few min. So I took another shot and they actually had one. I guess it could an updated database to solve the problem!!
pistol44 said:
So maybe I'm the only one in the world with an HD7 that can't be unlocked.
I bought one on Kijiji new in the box. I'm in Toronto and planned to use it on Wind Mobile. I read of others enjoying their unlocked T-Mobile HD7's. So I bought mine today, sold my old phone the same day and found out that my phone cannot be unlocked.
I have tried 4 different websites for unlocking and all failed. I called HTC and they said to speak to the carrier. The carrier said to get a plan with them and in 40 days I can have the code. Doesn't make much sense being that I don't live in the U.S. or within hours of their service areas.
Finally the sales person says to fax them a receipt and they can provide the code in 24 hours or 2 weeks if they don't have it in their database and have to retrieve it from HTC. I doubt I can get a receipt from the seller and I feel like I just spent $500 on a paper weight.
Anyone have any suggestions??
Click to expand...
Click to collapse
Sorry:
http://pocketnow.com/windows-phone/microsoft-discusses-homebrew-app-support-for-windows-phone-7
you need to get someone that have t-mobile account to do it for you
Hey go on tmobile's website and go to the online chat help section and talk to someone there and just be kind and tell them the truth. I found that they are really helpful. Just tell the person u bought it from a tmobile store (dont say kiji) and that ur in canada and are not a tmobile customer. They'll understand. Im in canada and was thinking of doin what u did and buying one and then unlocking it so to be safe i talked to a tmobile rep b4 buying anythin and she was really understanding and told me she would unlock it for me after i purchased it( not sure if they wouldve kept their word since i havent bought mine yet)...
as long as you bought it at full retail, they should give you the unlock code. The 40 days only applies if you got it at a discount as a new line of service.
I was in the same situation, tried over 10 websites and none of them had the unlock code in their database. Luckly I was able to get the receipt from the seller and got T-Mobile to unlock the phone. Took T-Mobile less than 24 hrs to send me the code. Like the other poster said, try the T-Mobile online chat, they are very helpful.
Thats crazy.. was planning on picking up an HD7 to use on Wind soon in Toronto. Would be brutal if it can't be unlocked.
Did any of you guys who had problems try mobileincanada.com for the unlock code?
profets said:
Thats crazy.. was planning on picking up an HD7 to use on Wind soon in Toronto. Would be brutal if it can't be unlocked.
Did any of you guys who had problems try mobileincanada.com for the unlock code?
Click to expand...
Click to collapse
Yup tried mobileincanada.com, didn't work and got a refund.
Most of the sites claimed they should be able to unlock the phone in a few weeks when their databases are updated.
edit: What you could also do is bring a laptop with you when you buy the phone and check if the phone is unlockable here http://www.htcimeiunlock.com/check-imei.php
^man that really sucks.. you had tried 10 different sites? Also thanks for the tip on htcimeiunlock site.
So T-mobile was pretty helpful about the situation as long as you had the original receipt? good to know.. worse case i'll just go for a quick drive and pick one up.
I tried all the sites you all listed here and NONE of them worked. I even found some other site called UNLOCKINGONLINE.COM. They say claim to have access to some newer databases and recommend using a certain unlock option if you're phone is an HTC device manufactured after March or May 2010 I think it said. But it's a premium rate of $39.99 which of course they say they will refund if unsucessful.
Well I tried them as my last resort and guess what? I've had no response from them since last night and they promise a 5-30 min turnaround time on 99% of all unlocks.
So now I'm worrying about the 4 or 5 refunds I'm expecting for all the various unlocking sites I tried AND they guy I bought my HD7 from has decided to no longer respond to my messages. Maybe he knew I couldn't unlock it before hand and took my money and ran.
I guess my last option is the online chat with T-Mobile a few of you have suggested. Otherwise I'm just going to sell it and let someone else figure out how to unlock it.
I tried the online T-Mobile chat and they said unless I bought it right from T-Mobile and have a receipt they will not unlock it for me.
Can anyone offer some advice on either what I can say to them or perhaps if one of you are an existing T-Mobile client you could offer me some assitance??
I'd hate to have to get rid of it now
Hopefully with some time these databases for unlocking will get updated?
I'm close to buying one off something through kijiji in toronto as well.. he just dropped the prices recently, really hope its not the case where the phone cannot be unlocked. Considering I only see one guy selling in toronto I don't think I should take the chance.
profets said:
Hopefully with some time these databases for unlocking will get updated?
I'm close to buying one off something through kijiji in toronto as well.. he just dropped the prices recently, really hope its not the case where the phone cannot be unlocked. Considering I only see one guy selling in toronto I don't think I should take the chance.
Click to expand...
Click to collapse
Just a heads up the only guy on Kijiji is the guy I bought mine from yesterday. He got back to me now and says he doesn't have retail receipts as he buys from a wholesaler. He says he'll see if there is anything he can do for me.
EDIT:
Here's for anyone else having Sim unlocking problems but can actually get the sales receipt. I just got this in my email:
Unlock Code: Waiting For FAX - MSRP
Thank you for taking the time to contact T-Mobile. At this time, we will need a copy of the original sales receipt to be faxed into the SIM Unlock Team showing full retail purchase price was paid for the equipment. The fax number is 813-353-6557. Your request will be placed in pending status for 7 business days to allow time for processing. Please include the following information with the fax.
" ATTN: SIM Unlock Team
" Remedy Form#
" Customer's Full Name
" Contact number
" Customer's Email Address (optional)
" Copy of the original sales receipt showing the Full Retail Purchase Price of the handset.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
pistol44 said:
Just a heads up the only guy on Kijiji is the guy I bought mine from yesterday. He got back to me now and says he doesn't have retail receipts as he buys from a wholesaler. He says he'll see if there is anything he can do for me.
Click to expand...
Click to collapse
Yup, was talking to him as well, and he mentioned someone bought one and is unable to unlock it. Really sucks, wanted to grab this phone, but going to wait I guess if there's really an unlocking issue right now.
profets said:
Yup, was talking to him as well, and he mentioned someone bought one and is unable to unlock it. Really sucks, wanted to grab this phone, but going to wait I guess if there's really an unlocking issue right now.
Click to expand...
Click to collapse
Well I would still buy one IF you weren't in a rush to set it up and didn't mind possibly waiting for a couple weeks for the code. Just don't do what I did and get rid of your current phone with expectations the new one will be up and running in minutes..
If the Kijiji guy did buy in bulk, maybe you can ask him to use http://www.htcimeiunlock.com/check-imei.php to check if the rest of his phones are unlockable and if it is try asking for an exchange.
pistol44 said:
Well I would still buy one IF you weren't in a rush to set it up and didn't mind possibly waiting for a couple weeks for the code. Just don't do what I did and get rid of your current phone with expectations the new one will be up and running in minutes..
Click to expand...
Click to collapse
Yeah thats still not a bad idea. It's for a secondary line I have on Wind and currently just using it with a cheap phone. Wonder how long the unlock will take though..
tissot201 said:
If the Kijiji guy did buy in bulk, maybe you can ask him to use http://www.htcimeiunlock.com/check-imei.php to check if the rest of his phones are unlockable and if it is try asking for an exchange.
Click to expand...
Click to collapse
Think he has one left and I asked him about trying that tool but he didn't answer. Sounds like he just found out recently that they're not unlockable right now.
profets said:
Think he has one left and I asked him about trying that tool but he didn't answer. Sounds like he just found out recently that they're not unlockable right now.
Click to expand...
Click to collapse
Well I should probably mention that after he got back to me today about my issues he did promise to go home tonight to see if the other one he had left was unlockable immediately. And if it was he assured me he would let me switch mine for that one. So perhaps that's why he didn't answer you, not sure.
But once I'm out of options and anyone wants mine (that's willing to wait of course) you're welcome to buy it from it me.
I'm going to try taking a walk around here at lunch for fun and see if any of these guys on Yonge St. can unlock it.
^Thats true, he doesn't have it with him so can't check now. He's been a nice guy though, and that's cool if he can let you swap it if its unlockable.

Has anyone got a RUU or other method 2.3 on their Bell Incredible?

I've tried goldcard with 3 different SD cards, tried it multiple tiimes even with the instructions from the downgrade bootloader walkthrough thread. Keep getting error 130.
I'm not impressed with the Incredible S so far, not so great signal reception... I sold my Desire for this? should have waited, everything else about it had me sold, but going from vanilla GB (villanROM) on my desire leaves much to be wanted.
I bought it earlier today... i'm considering walking into Bell and returning it for an Atrix.
I've heard that the bell version is tough to crack, but if you want my advice I wouldn't go for an attic, everone I have spoken to has been dissapointed with it. What other choices do you have?
Sent from my HTC Incredible S using Tapatalk
Well i'm not sure if they will give full refund next day :S but the guy I bought it from said they do 14 days in store credit for sure.
Bell doesn't really have anything else that interests me, Galaxy S vibrant (meh) and Desire Z 4G (no thanks)
Telus uses the same bands/towers in Canada (that's who my provider is I just unlocked the IS) and they have the Nexus S which I was going to go for at first but no shops have it in stock.
I really should have just sat on my Desire for a while longer. I also have a Motorola Milestone...
I have both the Atrix and the Incredible S. I had similar reception issues on Telus and Bell's HSPA network. So far no issues on Rogers (in Red Deer, AB). I love my Atrix. I got an incredible S for the camera. So for I'm impressed with the incredible S but I did just get it last night.
Jay_Bee said:
Well i'm not sure if they will give full refund next day :S but the guy I bought it from said they do 14 days in store credit for sure.
Bell doesn't really have anything else that interests me, Galaxy S vibrant (meh) and Desire Z 4G (no thanks)
Telus uses the same bands/towers in Canada (that's who my provider is I just unlocked the IS) and they have the Nexus S which I was going to go for at first but no shops have it in stock.
I really should have just sat on my Desire for a while longer. I also have a Motorola Milestone...
Click to expand...
Click to collapse
You should be able to get a refund if the you have the phone for less than 14 days AND the talk time on it is less than 30 minutes.
Cheers
gmarcoux said:
I have both the Atrix and the Incredible S. I had similar reception issues on Telus and Bell's HSPA network. So far no issues on Rogers (in Red Deer, AB). I love my Atrix. I got an incredible S for the camera. So for I'm impressed with the incredible S but I did just get it last night.
Click to expand...
Click to collapse
Everyone I ask says the Atrix just isn't what they expected, it looks awesome on paper spec wise, but MotoBlur takes all the fun out of it.
My friend with a Nexus S says it seems very slow compared to his. The IncS has pretty much the same cpu and ram as the Nexus S so I think the advantages of dual core phones are yet to come and see no real world performance benefit as of yet.
I'm giving it some more time, and pretty much just playing with the IncS over wi-fi and testing it out and not using any talk time.
I've unlocked and rooted/updated my Moto Milestone in prep to sell it. I'll give myself a few more days to decide, but with no RUU/OTA working on it i'm left wondering what will be it's future.
Should have kept my Desire until there was more Dev support for either, but I did check through the forums here, I knew it wasn't rooted yet but thought I could get GB on it out of the box.
Spoke to a Bell employee, he told me that they are testing GB for IS atm but couldn't tell me the release date.
If it is just the Android version that's bothering you, I would wait it out.
Sent from my HTC Incredible S using XDA Premium App
Once you unlock the IS, you can't return it coz it voids the warranty.
But I'm using it on Fido, and I'm having no reception problems at all.
So when bell finally releases the GB update there will be an RUU for us to use for those of us who don't get an OTA right?
Sightr said:
So when bell finally releases the GB update there will be an RUU for us to use for those of us who don't get an OTA right?
Click to expand...
Click to collapse
I don't really understand why some are saying that sim card unlocked phones won't get OTA. Sim unlocking is not same as rooting the phone, unless the OTA update also checks what carrier you are using lol..
Please correct me if I am wrong.
kattara said:
Once you unlock the IS, you can't return it coz it voids the warranty.
But I'm using it on Fido, and I'm having no reception problems at all.
Click to expand...
Click to collapse
Bell will give you the sim unlock code for 50$ no mention of any voiding of warranty... I bought my unlock from gsmunlock.net, it's the same thing as what the provider would have gave me.
Jay_Bee said:
Bell will give you the sim unlock code for 50$ no mention of any voiding of warranty... I bought my unlock from gsmunlock.net, it's the same thing as what the provider would have gave me.
Click to expand...
Click to collapse
What?? Really? They told me at the store that if I unlocked it, it would void the warranty. But yeah, I bought mine online for way cheaper...
kattara said:
What?? Really? They told me at the store that if I unlocked it, it would void the warranty. But yeah, I bought mine online for way cheaper...
Click to expand...
Click to collapse
Providers have access to the unlock codes, sorry it was actually Telus I contacted about a sim unlock before selling my Desire on the weekend, HTCs are easily unlockable... i'm sure Bell is the same.
I'm sure it was just an uninformed sales rep, or was just trying to prevent you from going to another provider or them losing the cash they would have made off it lol.
You can unlock here for $25
http://www.htcimeiunlock.com/
I'm positive that unlocking your SIM does not void your HTC warranty whatsoever since it does not alter the phone's software or hardware in any way other then "unlocking" it.
Perhaps it'll void your right to return/exchange the product, but in which case I doubt the store rep will even bother to check if the phone you are returning is unlocked or not...
I used cellunlock.net Google the site name + coupon and you can find a code for 50% off
I unlocked 2 android phones for under 20$ haha, had the code for the HTC in about an hour, the Motor took 24 hours.
Jay_Bee said:
I used cellunlock.net Google the site name + coupon and you can find a code for 50% off
I unlocked 2 android phones for under 20$ haha, had the code for the HTC in about an hour, the Motor took 24 hours.
Click to expand...
Click to collapse
Sweet! Will bookmark it for my next phone lol
Jay_Bee said:
I used cellunlock.net Google the site name + coupon and you can find a code for 50% off
I unlocked 2 android phones for under 20$ haha, had the code for the HTC in about an hour, the Motor took 24 hours.
Click to expand...
Click to collapse
Yep! That's what I used, with the 50% off coupon. It came to like $10.
Well, I'm glad to know unlocking it "shouldn't" void the warranty, then. I was pretty upset that a $500 phone wouldn't have any warranty on it.
kattara said:
Yep! That's what I used, with the 50% off coupon. It came to like $10.
Well, I'm glad to know unlocking it "shouldn't" void the warranty, then. I was pretty upset that a $500 phone wouldn't have any warranty on it.
Click to expand...
Click to collapse
Well if you want to be sure I'd call HTC directly instead of asking those carrier store monkeys
bebolf said:
Well if you want to be sure I'd call HTC directly instead of asking those carrier store monkeys
Click to expand...
Click to collapse
Yeah, that's an idea, huh? lol But either way, I've already unlocked my device. I couldn't return it anyways since I've used it over the 14-day return policy.
bebolf said:
I don't really understand why some are saying that sim card unlocked phones won't get OTA. Sim unlocking is not same as rooting the phone, unless the OTA update also checks what carrier you are using lol..
Please correct me if I am wrong.
Click to expand...
Click to collapse
I had contacted HTC a few weeks ago asking about this. Here's what they said:
With OTA software upgrades, it's a bit iffy. In some circumstances, update sofware is provided to local stores, who should be able to update the phone for you (policies on this differ from carrier to carrier, where some may be okay with updating an unlocked phone, and others won't).
Sometimes, a downloadable version can be found on our website for the phone in question:
http://www.htc.com/ca/support/incredibles-bell/downloads/
Each device has a specific address that it checks for its updates. Theoretically, the unlocking process shouldn't change that. Your device should still continue to recieve updates, however, it really depends on Bell's update policy when it comes to phones no longer on their network.
Click to expand...
Click to collapse
So my question stands... if Bell decides to be dicks about it (wouldn't put it past them ) and they don't push the OTA to our phones, will we be able to find an RUU somewhere that should work? (possibly on that link in the quote?)

Bootloader unlock question.

With all this bootloader unlock talk... I know HTC finally allows it buuuut, what about att? Will they void my warranty if I ever send it back in (for like a replacement or something)
No way of knowing really until someone tries it. I honestly don't think they would even look to see if it was unlocked depending on your situation. Mine is unlocked and if I had to send it in to AT&T I would just get it back to stock software and hope they don't check the bootloader.
Sent from my HTC Raider X710e using XDA App
yes, it will void out your warranty. do you mean if you go back to the at&t store within your 30 day return policy to exchange, or sending it in to HTC???
If youre returning it to AT&T, don't worry they never check. Whether it be cause its broken or for an exchange. As long as it some what looks like its booting up normally you should be fine (although I exchanged my Atrix 4G with a flashed bootloader that they saw and they didn't say anything).
BangyaHead said:
yes, it will void out your warranty. do you mean if you go back to the at&t store within your 30 day return policy to exchange, or sending it in to HTC???
Click to expand...
Click to collapse
I'm out of the 30 day window. I meant if I get a replacement from att (because my screen is cracked)
you should be fine. if anything you can always lock it..
Unlocking the bootloader only screws you for certain software issues. Any other kind of issues like a cracked screen that have nothing to do with the bootloader are still covered under warranty.
Sent from my HTC PH39100 using xda premium
BangyaHead said:
you should be fine. if anything you can always lock it..
Click to expand...
Click to collapse
Even if you re-lock the bootloader it will show "RELOCKED" instead of "UNLOCKED".
Sent from my HTC PH39100 using xda premium

[Q] Warranty when buying Z1 in another country?

Greetings!
I couldn't wait for the C6906 and I was too impatient, so I ordered a C6903 which should fill all my T-mobile needs anyhow. I don't know why I didn't even think of this, but will I have a warranty on this? I ordered it from Hong Kong (I believe) and I am in the United States. The seller says they offer a one year warranty, but what about Sony? I highly doubt any electronics reseller would be able to repair anything intricate on a device like this, so am I out of luck on Sony's warranty? I tried looking up their international warranty and the closest I could find was another forum post stating that the device has to be sent back to Hong Kong if it needs repair.
I haven't even gotten the phone yet, so I don't want to plan for the worst per se, but I am concerned nonetheless. Do any of you have experience buying these "imported" versions with Sony?
Thanks so much!
-Collin-
CollinFX45 said:
Greetings!
I couldn't wait for the C6906 and I was too impatient, so I ordered a C6903 which should fill all my T-mobile needs anyhow. I don't know why I didn't even think of this, but will I have a warranty on this? I ordered it from Hong Kong (I believe) and I am in the United States. The seller says they offer a one year warranty, but what about Sony? I highly doubt any electronics reseller would be able to repair anything intricate on a device like this, so am I out of luck on Sony's warranty? I tried looking up their international warranty and the closest I could find was another forum post stating that the device has to be sent back to Hong Kong if it needs repair.
I haven't even gotten the phone yet, so I don't want to plan for the worst per se, but I am concerned nonetheless. Do any of you have experience buying these "imported" versions with Sony?
Thanks so much!
-Collin-
Click to expand...
Click to collapse
Imported phones won't have warranty in your country...
Warranty belongs to nation were phone was originally launched.
Sent from my C6902 using XDA Premium 4 mobile app
ImAnurag said:
Imported phones won't have warranty in your country...
Warranty belongs to nation were phone was originally launched.
Sent from my C6902 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Wow, that is very unfortunate. I think I will cancel my order and wait for the phone to come to the US.
-Collin-
Collin check the sony store in us they have it on pre order already. Or tmobile will be getting the z1 soon as well as they are releasing the c6906 in Canada today (should be)
Sent from my SAMSUNG-SM-N900A using Tapatalk
Cheeze[iT] said:
Collin check the sony store in us they have it on pre order already. Or tmobile will be getting the z1 soon as well as they are releasing the c6906 in Canada today (should be)
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
Yeah I saw that, but I think it's the HSPA+ model (C6902) which makes absolutely no sense to me whatsoever. I got excited when I saw the preorder today and was hoping it was the C6906, but no dice. I now worry that it will be the same as the Z - the LTE version will be a T-mobile exclusive in the US. That's fine because I have T-mobile, but I always prefer an unbranded non-carrier phone of course
Anyway, thanks! I think I'll send an email to Sony to ask about the warranty.
-Collin-
Well, if I trust the chat representative (which we know, are always 100% accurate ) then it appears the phone has an international warranty.
Chris Tompkins: Hi Collin, thanks for choosing Sony Xperia™ Chat Support. My name is Chris. Would you please provide me with your full name and email address?
Collin: Collin xxxxxxxxxxxxxxxxxxxxxxxx
Collin: please do not sign me up to receive emails, though
Chris Tompkins: Thank you. What is the model of your device and your service provider?
Collin: I purchased the C6903
Collin: unlocked
Chris Tompkins: As I see in my system the device have a warranty but keep in ind the phone repair doesn't have an estimate time for repair, since the service ccenter will need to request the parts to fix it.
Collin: Okay, there's nothing wrong with the phone and I do not need warranty service right now. My question is just whether or not the phone has an international warranty since I ordered it from Hong Kong, but I live in the United States.
Chris Tompkins: Have I answered all of your questions today or is there anything else I can help you with?
Collin: can you confirm that the phone has an international warranty?
Chris Tompkins: The phone have a warranty as long is not physical, water or system tamper damage. The service facility can fix the phone under warranty it doesn't matter from where it came from.
Collin: okay that answers my question, thank you for your time.
CollinFX45 said:
Well, if I trust the chat representative (which we know, are always 100% accurate ) then it appears the phone has an international warranty.
Chris Tompkins: Hi Collin, thanks for choosing Sony Xperia™ Chat Support. My name is Chris. Would you please provide me with your full name and email address?
Collin: Collin xxxxxxxxxxxxxxxxxxxxxxxx
Collin: please do not sign me up to receive emails, though
Chris Tompkins: Thank you. What is the model of your device and your service provider?
Collin: I purchased the C6903
Collin: unlocked
Chris Tompkins: As I see in my system the device have a warranty but keep in ind the phone repair doesn't have an estimate time for repair, since the service ccenter will need to request the parts to fix it.
Collin: Okay, there's nothing wrong with the phone and I do not need warranty service right now. My question is just whether or not the phone has an international warranty since I ordered it from Hong Kong, but I live in the United States.
Chris Tompkins: Have I answered all of your questions today or is there anything else I can help you with?
Collin: can you confirm that the phone has an international warranty?
Chris Tompkins: The phone have a warranty as long is not physical, water or system tamper damage. The service facility can fix the phone under warranty it doesn't matter from where it came from.
Collin: okay that answers my question, thank you for your time.
Click to expand...
Click to collapse
Keep a record of this... If anything happens you can show it to the warranty people...
Sean473 said:
Keep a record of this... If anything happens you can show it to the warranty people...
Click to expand...
Click to collapse
Will do. It seems the importer already shipped my phone, so I'm stuck with it anyhow
-Collin-
Hey this may be a solution: get insurance on the phone.
Here in the UK phone insurance is cheapest through your bank, in my case Amex is insuring all my portable electronics for a modest sum.
If it breaks it's covered - so no need to worry about the warranty.
Be sure to check the fine print of your policy or even call the company to ask if you'd be covered.
If you have an expensive phone like this insurance is a good bet anyway...
Sent from my C6903 using xda app-developers app
Johann_London said:
Hey this may be a solution: get insurance on the phone.
Here in the UK phone insurance is cheapest through your bank, in my case Amex is insuring all my portable electronics for a modest sum.
If it breaks it's covered - so no need to worry about the warranty.
Be sure to check the fine print of your policy or even call the company to ask if you'd be covered.
If you have an expensive phone like this insurance is a good bet anyway...
Sent from my C6903 using xda app-developers app
Click to expand...
Click to collapse
That's a great idea, actually. Here in the States, the big one is "Square Trade" I think. I used PayPal to buy the phone - should have used my Amex!
-Collin-
Wel im surprised, I ordered mine from Amazon instead and they give me til november to return it If i dont like it, with 0 penalties like 20% restocking fee from gsmnation, so far the best deal I got, since shipping for 1 day since I got prime cost me 3.99, cant beat that for 1 day shipping. Im impressed so far, the only issue is with of course spotty network, since in the US I get LTE in some areas, yet not as fast as any LTE phones I had before.
I emailed Sony asking if i had warranty if i buy a phone from ebay from an international seller and this is the response I got back...
Dear
Thank you for contacting Sony Xperia™ Online Support.
We apologize for the delay of our response. In regards to your inquiry, you have a 1 year warranty, however, please keep in mind that any impact or water damage as well as software alteration may void the 1 year repair warranty of your phone, the time frame for the repair is about 14 business days for US and Canadian models and indefinite time for international models, and in case the phone is out of warranty there is a cost.
As part of Sony Mobile's commitment to excellent customer service, we offer a wide variety of mobile products to suit your lifestyle. If you require more information, or have any other questions, please visit [sony website] or call us at 1-866-766-9374.
Kind Regards,
Queensy
Sony Xperia US Customer Services
So much for the waterproof warranty. They wrote you a very slick e-mail. They didn't even write what the z1 user manual says - "... if water is detected behind the flaps ... the warranty is voided ... "
What if water gets in through the speaker or through the audio jack?
Sent from my C6903 using XDA Premium 4 mobile app
http://www.sonymobile.com/global-en/support/phones/xperia-z1/support-documents/
Your answers are pretty clear under the limited warranty section
hi,
I know it's old topic but if anybody looking for sony warranty check it can be done by IMEI
sim-unlock net

[Q] What warranty options do I give up/retain if I root my phone?

Ok, so I bought my M8 full price from Amazon, so I guess that already means I don't qualify for any warranty options from Sprint right? Or do I?
And also, regardless of where I bought it, I still qualify for 6 months of screen repair from HTC Advantage, right?
Would I lose everything if I use the HTC Dev unlock method? Even the screen replacement? What about root/s-off methods that do not rely on HTC Dev?
Cyber Akuma said:
Ok, so I bought my M8 full price from Amazon, so I guess that already means I don't qualify for any warranty options from Sprint right? Or do I?
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Click to collapse
If you have insurance they will handle warranty issues for you, not sure what they will do if you don't.
Cyber Akuma said:
And also, regardless of where I bought it, I still qualify for 6 months of screen repair from HTC Advantage, right?
Click to expand...
Click to collapse
Yes.
Cyber Akuma said:
Would I lose everything if I use the HTC Dev unlock method? Even the screen replacement? What about root/s-off methods that do not rely on HTC Dev?
Click to expand...
Click to collapse
If they follow the law you will not lose warranty just for unlocking. Per the Magnuson Moss Warranty Act HTC would have to show that actions you took after unlocking your bootloader caused you to damage the specific item claimed under the warranty. That doesn't mean they will follow that though, plenty of reports of people calling up HTC for warranty service and being told it's not covered because they unlocked. There are also plenty of people who have had no issues getting a device fixed after unlocking. So, it's a crapshoot.
uh60james said:
If you have insurance they will handle warranty issues for you, not sure what they will do if you don't.
Click to expand...
Click to collapse
I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
Cyber Akuma said:
I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
Click to expand...
Click to collapse
I don't see that being an issue. Unlocking your bootloader would have nothing to do with a broken screen.
Sent from my HTC device
Cyber Akuma said:
I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
Click to expand...
Click to collapse
Either way you technically have a warranty even without Sprint insurance, they just won't repair your device for free. I believe the fee is $75 to repair it, assuming they actually can repair it, and with this phone there probably won't be much they can fix. If they can't repair it in store if you have insurance they will replace it for free, if you don't have insurance you will have to contact HTC.
I would recommend an unofficial unlock method if one exists, chances are you will either be able to re-lock it or the phone will be so messed up they will have no way of knowing you unlocked it. I wouldn't worry so much about the screen, surely they will not claim you cracked your screen because of an unlocked bootloader. I think anyway you look at it you should be covered by HTC Advantage for 6 months.

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