Just looking to buy this phone off of eBay, and I found a listing, but the individual mentions that the phone has "a white screen with lines that displays, and nothing else" after powering on.
Any one know if this could be a possible fix, or if it means that I should avoid it and tell the guy he should try getting a replacement phone?
Also, I've already messaged him about if he's attempted rooting it (not sure if that's possible yet) or done any modification to it.
Thanks in advance for any assistance with this!
Had to edit the topic title, I don't think it actually offered any insight as to what's going on previously.
Sounds like some kind of hardware fault and i'd say the guy is only selling it on ebay for parts.
-smc
somemadcaaant said:
Sounds like some kind of hardware fault and i'd say the guy is only selling it on ebay for parts.
-smc
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Alright, thanks!
If it isn't stolen why not just take it and get verizon to replace?
Sent from my DROID3 using XDA App
I'd have to mail it to them - and wouldn't it be odd that they're getting a repair request from Canada?
Related
Hey guys, have searched everywhere, both my boards are fried in my tilts... one my screen gets all weird colors after i wake it up from sleep... (fine after i reboot but once i sleep and come back on the color gets really funky) and the other the keyboard light is ON ALL the time, closed or open keyboard light is on all the time.... I have taken them both apart to no avail, im figuring the motherboards might have gotten a little fried while i was in the hottub and the steam got to them? Anyone know where to get them?
really?....
None knows where to get a motherboard or fix these problems?...
Did you ever find a source for a motherboard? I'm in need of one too...
www.ppctechs.com
jdwilson said:
www.ppctechs.com
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I saw everything BUT motherboads. Did I miss something?
Thanks for the reply.
I'm in need of a board too because, of all things, my reset button broke. It appears that your best bet is to buy a broken screen phone or something similarly damaged but still functional.
anyone have any luck on this?
I just found this place on Google. But why pay $175 when you can get a Tilt on Ebay or Craigslist for that amount.
WillardZ said:
I just found this place on Google. But why pay $175 when you can get a Tilt on Ebay or Craigslist for that amount.
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Nice find. But I agree, for the price, I would not pay that for just the Motherboard. I called them to see if they would sell the MB without labor, and they said no, they only offer parts with services. For less money, I will end up buying another Tilt on eBay and then have extra parts for future repairs.
I would try Craigslist first, you might find one close to you that you can see/hold before buying. Good luck.
I recently ordered a replacement n1. are these phones brand new or refurbished? i believe them to be brand new, because of the 529 charge on the credit card. thanks
zachthemaster said:
I recently ordered a replacement n1. are these phones brand new or refurbished? i believe them to be brand new, because of the 529 charge on the credit card. thanks
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They are refurbished, and you should get your money back soon.
How do you know they're refurbished?
And secondly, if they are what do they fix on the refurbished ones? Why do they look new?
Thanks
zachthemaster said:
How do you know they're refurbished?
And secondly, if they are what do they fix on the refurbished ones? Why do they look new?
Thanks
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They probably just fix what was wrong with the device in the first place when it was returned by someone and/or parts which look used or marked (I.e. cover). It wouldn't make a whole lot of fiscal sense for HTC to throw out every slightly defective phone
Got my replacement today and;
BRAND NEW WITH AMOLED SCREEN. BOOYAH
How do you order a replacement N1 if your phone is stolen? HTC doesn't appear to sell the directly, under any circumstances.
Man... you may be out of luck on that one.
give them a call here (USA only) 1-888-216-4736
Next time get insurance or something. Or glue it to your skin. :/
Sent from my Nexus One using XDA App
HTC replaces any parts that are scratched/worn, to make sure that their refurb units are "like new"
ctbear said:
HTC replaces any parts that are scratched/worn, to make sure that their refurb units are "like new"
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obviously but i know this one is new.
zachthemaster said:
obviously but i know this one is new.
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They aren't, the way you can tell is that the screws on the back have slight scratches on them, where the new ones are plain black. The good thing about refurbs are that they are 100% made sure to work, and they replace the mobo so its like new.
Definitely. But its all good. Besides the screen issue.
Sent from my Nexus One using XDA App
Got mine today! Brand new too! At least appears to be!
As you could imagine, broke my screen recently. Just wondering if anyone has replaced their own screen, looking for instructions and source for new screen.
mtoomey79 said:
As you could imagine, broke my screen recently. Just wondering if anyone has replaced their own screen, looking for instructions and source for new screen.
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I could be wrong, but for the 2013 Moto X , Motorola gave one free screen replacement. I would think that they would do the same for the 2014... id contact MOTO and see what they say
I think if the don't replace it for free it is only $120 or so for them to replace it.
Sent from my XT1095 using Tapatalk
Broke mine and the total came up to about $135, replacement screens from reputable vendors are over $200. Normally I do it myself but I damaged the frame also so getting a refurb was a no brainer. I get all my parts from etradesupply dot com.
Sent from my Hammerhead
savini72 said:
I could be wrong, but for the 2013 Moto X , Motorola gave one free screen replacement. I would think that they would do the same for the 2014... id contact MOTO and see what they say
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Screen replacements are not free and at best are $250 through Moto. There are some disqualifying factors why I can't/don't want to use Moto. I have searched high and low and cannot find anyone selling a new screen. Found a good teardown vid so if I had the screen it doesn't look super difficult to pull off.
mtoomey79 said:
Found a good teardown vid so if I had the screen it doesn't look super difficult to pull off.
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Could you provide a link? I have been looking for a good teardown video. I've already seen this one which is OK. I was kind of hoping for a better one.
Refot_Sirk said:
Could you provide a link? I have been looking for a good teardown video. I've already seen this one which is OK. I was kind of hoping for a better one.
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That was the same one I watched. I found it useful, but not really willing to do this ATM.
In the website says that the screen is only for XT1096, I dont know why? anyone knows? Will it work with a XT1097?
So I have had a Nexus 6 with a broken LCD sitting in a drawer for a while because screen prices (in addition to Motorola repair options) are much more than I would like, in addition to the phone running a custom ROM with an unlocked bootloader. So today I decided to look on ebay and screen prices are still pretty high, except this one.
http://www.ebay.com/itm/OEM-Motorol...sh=item3d1e0d1aaf:g:8dkAAOSw8RJXCR70#viTabs_0
Looks like this guy got his hands on one of those prototype LCD assemblies. I'm not sure who would part out and sell one of these but, here it is. I was wondering if this was worth a try or if I should just leave it dead in my drawer. The dude doesn't seem to know what he is selling but, mentions the ribbon cable is a bit short. If anyone can guide me on this, I would appreciate it.
EDIT: Meant to say Prototype rather than Developer, my apologies. If a mod wants to come through and fix the title, that would be great.
Thanks, TriguyRN
TriguyRN said:
So I have had a Nexus 6 with a broken LCD sitting in a drawer for a while because screen prices (in addition to Motorola repair options) are much more than I would like, in addition to the phone running a custom ROM with an unlocked bootloader. So today I decided to look on ebay and screen prices are still pretty high, except this one.
http://www.ebay.com/itm/OEM-Motorol...sh=item3d1e0d1aaf:g:8dkAAOSw8RJXCR70#viTabs_0
Looks like this guy got his hands on one of those prototype LCD assemblies. I'm not sure who would part out and sell one of these but, here it is. I was wondering if this was worth a try or if I should just leave it dead in my drawer. The dude doesn't seem to know what he is selling but, mentions the ribbon cable is a bit short. If anyone can guide me on this, I would appreciate it.
EDIT: Meant to say Prototype rather than Developer, my apologies. If a mod wants to come through and fix the title, that would be great.
Thanks, TriguyRN
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Assuming you can do the repair yourself, I would just shell out the extra bit of cash to get a legit LCD. But, if you want to take the risk to save a buck, nothing is holding you back. It did say something about flex cables being different, in which case you would have a bit of trouble. Cheers!
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
A_H_E said:
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
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Click to collapse
Thanks for the reply! Yeah, that's what I have been contemplating doing as far as the selling as is part. It is 100% in perfect condition besides the new screen issue. I guess I could at least get 4-500 toward a new device (this time with squaretrade).
I sent Samsung of Hong Kong an email about it, so I'll report back if they respond.
I used the Amazon credit card on it. Is anyone familiar with the warranty on those?
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
Seeing as you have purchased a grey import. You would have to contact the retailer, who sold you the device and ask them to repair it.
You should be able to find a 3rd party repair shop, that will replace the display for you, if you look around hard enough. Personally I would contact the retailer and get them to fix it. As they are obligated to repair or replace any faulty products sold.
I wouldn't bother contacting Samsung Hong Kong as it would cost quite a bit to get your device repaired by them.
A_H_E said:
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
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Click to collapse
Thank you so much for the additional info. I'll definitely check this out and report back.
*Update*
I heard back from the email to the CEO of HK Samsung. He stated that a representative will be getting in touch with me soon. Hopefully that is the case.
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
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@jal3223
Yes, please do keep us updated. We can use your experience as a reference for others experiencing similar issues.
oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Click to expand...
Click to collapse
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
jal3223 said:
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
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Click to collapse
Yeah they have some issues with the screens. I have had/seen a ton of these and they have had from screen crackling issues on press, screen burn in or discoloration. I am shocked Samsung won't fix it though even if you pay for it! That is why I dumped all my notes and went the s10+ route for now. Hope to get a pixel 4 and a note 10 when they come out. Have been very disappointed with the fingerprint sensor so far though on the s10+
jal3223 said:
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
Click to expand...
Click to collapse
Try Louis Rossmann. He fixes everything. Lol
Just a quick Google search will drop you at his website. The dude is a very honest genius.
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
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Click to collapse
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
jal3223 said:
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
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Did you find out cost to ship and repair it from the region that the device originated from, HK?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Did you find out cost to ship and repair it from the region that the device originated from, HK?
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No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
jal3223 said:
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
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Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
N1NJATH3ORY said:
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
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I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
jal3223 said:
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
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Click to collapse
They should allow it! And Good Luck!
I have posted in the Samsung forums on this issue. Come check it out and share please.
https://us.community.samsung.com/t5/Note-9/Screen-Hardware-fault-becoming-more-common-Samsung-refusing-to/m-p/513325#M9187