OK guys, I have seen several threads in various handset forums on this but I can't seem to make any of the suggestions work.
As the title suggests I "just" want to forward an email BCC to a group in my contacts.
If I just select forward in the email itself I can get the BCC box up but can't get a group to show up there.
If I go into contacts and select the group I can send them an email ok but it is, of course, blank. I can find no way to attach/insert the contents of the email that I want to send (as in outlook where you can attach another email).
I'm using GMail BTW so I find it hard to believe that two apps by Google cannot integrate well enough to do such a simple job
Does anyone know a way to achieve this?
Or, does it work in the stock Email app or another 3rd party app?
Try K9 mail.it has a button to forward to cc bcc. The default mail program sucks ass...
---------- Post added at 08:20 AM ---------- Previous post was at 08:18 AM ----------
Just in case you can't find the option as it doesn't appear straight away. Press forward then menu button and then you see"add cc bcc"...
Does K9 mail find groups in To/BCC box?
Bengaz said:
Try K9 mail.it has a button to forward to cc bcc. The default mail program sucks ass...
---------- Post added at 08:20 AM ---------- Previous post was at 08:18 AM ----------
Just in case you can't find the option as it doesn't appear straight away. Press forward then menu button and then you see"add cc bcc"...
Click to expand...
Click to collapse
Thanks bengaz, I'll give it a go.
Although I can forward bcc the email but I can't get it to show a group that I have set up when I start typing the name of the group into into either To or BCC box.
Does K9 mail show up groups when you type the name in the To/BCC box?
When I look at my Salsa's Hotmail inbox, I regularly notice emails there which are not reaching my inbox on PCs, tablet or laptop. The Salsa seems to be deleting the emails from the server despite that option being unticked in the Salsa's Hotmail settings.
My settings on the Salsa are:
POP
pop.live.com
SSL
995
Login required: yes (I've tried yes & no)
smtp.live.com
TLS
587
Ask before deleting: On (I've tried On & Off, though I know this relates to manually deleting emails)
Refresh on open: No (Again, tried yes & no)
Auto download message: Off (tried both)
Delete mail on server: Off
I've tried deleting the account on the phone and setting it up again, but with no success in sorting the problem. Oddly, it seems that the same emails senders disappear, ebay for example. Since I got the phone, no ebay emails have made it to any of my computers. I can't promise to be 100% accurate that it's a set list of senders always being deleted but I'm certain about ebay and fairly sure about the rest.
Note also that the emails are not available in Hotmails on a web browser, even if I try their recovery setting.
Any helpful suggestions (other than "Stop accessing Hotmail through your Salsa"!:laugh: )?
Droideka77 said:
When I look at my Salsa's Hotmail inbox, I regularly notice emails there which are not reaching my inbox on PCs, tablet or laptop. The Salsa seems to be deleting the emails from the server despite that option being unticked in the Salsa's Hotmail settings.
My settings on the Salsa are:
POP
pop.live.com
SSL
995
Login required: yes (I've tried yes & no)
smtp.live.com
TLS
587
Ask before deleting: On (I've tried On & Off, though I know this relates to manually deleting emails)
Refresh on open: No (Again, tried yes & no)
Auto download message: Off (tried both)
Delete mail on server: Off
I've tried deleting the account on the phone and setting it up again, but with no success in sorting the problem. Oddly, it seems that the same emails senders disappear, eBay for example. Since I got the phone, no eBay emails have made it to any of my computers. I can't promise to be 100% accurate that it's a set list of senders always being deleted but I'm certain about eBay and fairly sure about the rest.
Note also that the emails are not available in Hotmail on a web browser, even if I try their recovery setting.
Any helpful suggestions (other than "Stop accessing Hotmail through your Salsa"!:laugh: )?
Click to expand...
Click to collapse
i only use the email app and nothing else for gmail and Hotmail and i find its fine. using another external app is pointless really. i found just setting Hotmail as pop mail and using my normal login. as for emails deleting that's new to me....Ive never had that issue. which rom are you using by the way?
BigBearEvo said:
i only use the email app and nothing else for gmail and Hotmail and i find its fine. using another external app is pointless really. i found just setting Hotmail as pop mail and using my normal login. as for emails deleting that's new to me....Ive never had that issue. which rom are you using by the way?
Click to expand...
Click to collapse
Sorry, should have said I'm still using your Big Bear X v11.
And I'm just using the standard "Mail" app for Hotmail & another account, and the GMail app for GMail. It's only Hotmail I'm having trouble with.
I should also add that sometimes the emails even disappear from the phone after being there moments before! What alerted me to the issue was seeing a competition in an email and deciding to enter via PC. So I went into Outlook but the email wasn't in Hotmail there. I went straight back to the phone and the email was now missing. It's as though there is some screwed up sync happening behind closed doors but I definitely have "Sync deleted items from server" disabled as well, so even that doesn't make sense.
If you have no suggestions for now, I'll delete the account from my phone again for a few days and see if the problem goes away - I'll know because ebay emails should start appearing on my other devices every day or so.
I'll wait till you reply again before doing that just in case you have any other suggestions.
Thanks.
Droideka77 said:
Sorry, should have said I'm still using your Big Bear X v11.
And I'm just using the standard "Mail" app for Hotmail & another account, and the G Mail app for G Mail. It's only Hotmail I'm having trouble with.
I should also add that sometimes the emails even disappear from the phone after being there moments before! What alerted me to the issue was seeing a competition in an email and deciding to enter via PC. So I went into Outlook but the email wasn't in Hotmail there. I went straight back to the phone and the email was now missing. It's as though there is some screwed up sync happening behind closed doors but I definitely have "Sync deleted items from server" disabled as well, so even that doesn't make sense.
If you have no suggestions for now, I'll delete the account from my phone again for a few days and see if the problem goes away - I'll know because eBay emails should start appearing on my other devices every day or so.
I'll wait till you reply again before doing that just in case you have any other suggestions.
Thanks.
Click to expand...
Click to collapse
on thew standard email app my settings for Hotmail are as follows
email addy and username are the email address in my case Hotmail.co.uk
pop server is pop3.live.com
security ssl
server 995
next settings are username ie email inc Hotmail.co.uk
password for account
smtp smtp.live.com
security tls
server 587
this enables the account active
receive settings
max size
update 5 mins
download 3 days
auto download active
folder sync inbox
didn't select deleted items from server
all other options not selected
im running v11 as-well
BigBearEvo said:
on thew standard email app my settings for Hotmail are as follows
...
Click to expand...
Click to collapse
OK, I'm going to copy your settings and see if that makes any difference.
Previously, I had as above but:
size 50kb (the default setting)
Auto download off (but only after trying on)
I don't see why the message size would affect the server unless for some reason it would delete from the server if the message was above the 50kb I had set on the phone, but surely not?
I'll let you know how that goes.
This morning's results:
Emails received on all devices - 6 different senders
Emails only received on Salsa - 4 different senders
So almost half my Hotmail emails aren't reaching my other devices
Next step, I guess, is to remove the Hotmail account from the phone and see if emails from the missing senders start appearing again...
Droideka77 said:
This morning's results:
Emails received on all devices - 6 different senders
Emails only received on Salsa - 4 different senders
So almost half my Hotmail emails aren't reaching my other devices
Next step, I guess, is to remove the Hotmail account from the phone and see if emails from the missing senders start appearing again...
Click to expand...
Click to collapse
this is odd, i don't usually use Hotmail via the phone anyway, i have it there to check my daughters Facebook etc as the notifications come through there, so its not really bothered me to much on what mails come through, but since you have mentioned this i have noticed only a small amount have come through as i went onto Hotmail via the website and found loads more lol, so i do wonder if its Hotmail itself that restricts it and not the email app.
BigBearEvo said:
this is odd, i don't usually use Hotmail via the phone anyway, i have it there to check my daughters Facebook etc as the notifications come through there, so its not really bothered me to much on what mails come through, but since you have mentioned this i have noticed only a small amount have come through as i went onto Hotmail via the website and found loads more lol, so i do wonder if its Hotmail itself that restricts it and not the email app.
Click to expand...
Click to collapse
That's really odd! At least it looks like it's not just me then, even if that's not a solution. I just wanted access to my Hotmail when I'm away from home to keep tabs on things or for online offers I may want to take advantage of, that sort of thing. I wouldn't mind so much if it was the other way round, i.e. that the phone was failing to receive some emails and they were all on the PCs but it's the PC I'm going to archiving them on and I don't want to be needing to forward emails and all the hassle and confusion that causes (as in the sender then being me, and the time stamp being wrong etc.) Even if there's the equivalent of a PST file that can be copied from an Android device to a PC with Outlook (is there?), it's still far from ideal.
I'm still totally mystified why the phone is getting all my Hotmails whilst my PCs, laptop and Nexus 7 (unrooted btw) and the Hotmail site itself are missing them! I can't speak for the N7, as I got that more recently than the phone, but the PCs and laptop all used to get everything (as far as I can be sure) before I got the Salsa - they all were in sync with the Hotmail website's emails.
The only possibility I can currently see is that somehow the Salsa is (selectively) deleting emails from the server, but even then that would require it always to be the first to download them. I suppose that's possible because whilst I usually have one PC on 24/7 I only run Outlook as and when I want to check emails. Hmmm, there's an idea! If I leave Outlook running constantly for a few days (seeing as I get far fewer Hotmails at the weekend) I wonder if it will download from the affected senders before the phone allegedly deletes them? Again, not a solution but possibly a way of confirming whether it really is the phone deleting them.
This is my guess at this problem
1. Have seen what POP does to your account ?, it downloads an email from the server and delete it on the server. That's the reason you cant see them on other devices N7 or your Outlook enabled computer.
2. With IMAP settings, similar to our Gmail app, you can access all you emails from the server even if you delete them from it. Regardless.
A link- http://www1.umn.edu/adcs/guides/email/imapvspop.html
Still not working!
8 emails reached all devices but a further 7 only reached the Salsa. Outlook remained running the entire time.
Times and whether they reached the other devices:
02:28 No
03:24 No
05:02
06:04
06:06
06:11
07:19
07:42
09:04
10:00 No
10:15 No
11:15
12:34 No
12:35 No
12:49 No
Interesting that most (not quite all) "lost" emails were in an uninterrupted time period. Whether that's relevant I don't know after only one day. I'll make a similar list on Monday (rarely get anything on a Sunday).
karanparikh said:
This is my guess at this problem
1. Have seen what POP does to your account ?, it downloads an email from the server and delete it on the server. That's the reason you cant see them on other devices N7 or your Outlook enabled computer.
2. With IMAP settings, similar to our Gmail app, you can access all you emails from the server even if you delete them from it. Regardless.
A link- http://www1.umn.edu/adcs/guides/email/imapvspop.html
Click to expand...
Click to collapse
I see a problem with IMAP settings (unless I'm misinterpreting them) in that deleting an email on the phone would delete it on the server, leaving it unavailable to other devices. I need to be able to access the emails at different times on different devices and be able to delete some emails from the phone without losing them from Outlook.
An example: An email arrives from Paypal to say a payment has gone through. I see that on my phone but don't need to keep it on the phone, so I delete it. But, I do want to save it in a folder in Outlook when I have the chance to get to my PC. If I start Outlook, isn't that email going to be unavailable to download and therefore save?
Incidentally, I tried to follow instructions on setting up a Hotmail address with IMAP (using a secondary account I have) but I get failed authentication messages. Looks like somebody may have had the same issue in the final comments here.
Hotmail, doesn't offer IMAP protocol on Android !!, they use something called an Exchange ActiveSync
Moreover, they have released their version of an application which you can download on the Playstore, I suggest have a test of the application and see if the emails are appearing there.
Droideka77 said:
I see a problem with IMAP settings (unless I'm misinterpreting them) in that deleting an email on the phone would delete it on the server, leaving it unavailable to other devices. I need to be able to access the emails at different times on different devices and be able to delete some emails from the phone without losing them from Outlook.
An example: An email arrives from Paypal to say a payment has gone through. I see that on my phone but don't need to keep it on the phone, so I delete it. But, I do want to save it in a folder in Outlook when I have the chance to get to my PC. If I start Outlook, isn't that email going to be unavailable to download and therefore save?
Incidentally, I tried to follow instructions on setting up a Hotmail address with IMAP (using a secondary account I have) but I get failed authentication messages. Looks like somebody may have had the same issue in the final comments here.
Click to expand...
Click to collapse
Hello,
You just described POP which you are currently using in your Salsa that is, "deleting an email on the phone would delete it on the server, leaving it unavailable to other devices.". That is what POP does. It deletes the email from the server if you delete it from the phone.
No once you delete the Ebay email from your phone it will not be available on the desktop or your N7, thats POP for you.
IMAP on the other hand deletes it from the phone and goes into, IMAP trash in our Gmail account on desktop. So you can view them on any devices running normal/IMAP Gmail. An image for your reference has been attached.
Sorry for being hasty, but XDA doesnt allow post within 2 minutes of each other.
I'll give the app a shot. You wouldn't think it would be so difficult just to access some emails. It's not even that likely I'd want to reply to emails from the phone very often, if at all, I just want to be able to read them when I'm not at the PC and know they'll still be on the PC when I go there.
karanparikh said:
Hello,
You just described POP which you are currently using in your Salsa that is, "deleting an email on the phone would delete it on the server, leaving it unavailable to other devices.". That is what POP does. It deletes the email from the server if you delete it from the phone.
No once you delete the Ebay email from your phone it will not be available on the desktop or your N7, thats POP for you.
IMAP on the other hand deletes it from the phone and goes into, IMAP trash in our Gmail account on desktop. So you can view them on any devices running normal/IMAP Gmail. An image for your reference has been attached.
Sorry for being hasty, but XDA doesnt allow post within 2 minutes of each other.
Click to expand...
Click to collapse
Ok, so the relevant thing is delete versus permanently delete!
I think the confusion I'm feeling is that my non-hotmail accounts in Outlook are all using POP but with the option to leave emails on the server.
Ya sure will do, this problem was precisely the reason the university I went to, shifted from Hotmail/Outlook to Gmail/Outlook. many of the lecturers didn't know the next day where the older mails went !! :laugh:
I just created a draft mail on my Salsa running on the Hotmail account and the same draft mail would not appear on my desktop Hotmail and vice-verse
Attached image is my University account where IMAP is enabled on my Salsa through the normal Mail app, not the Gmail one.
OK, Here [2nd attached] is my Thunderbird settings for IMAP, it clearly shows what do you want to do with the deleted items :highfive::highfive:
I've now installed the hotmail app and I'll allow both it and the standard email app to handle Hotmail for a couple of days or so, just to make sure they are in sync with each other. If they are, I'll delete Hotmail from the email app and see if I then retain all emails in Outlook or if the problem continues.
I actually got several Hotmails today so I was able to catalogue the success (or otherwise of the Hotmail app when still accessing Hotmail through the default email app too). Times of all Hotmails received, and whether Outlook or my Nexus & also received them:
("x" means in Hotmail app. "no" means not in Outlook, Hotmail.com or Nexus 7)
00:27 no
00:40 no
02:35 x
02:40 x
05:17 no
06:04 x
07:02 no
08:04 x
08:20 no
09:17 no
09:35 x
10:07 x
10:19 x
10:33 x
11:44 x
13:43 x
So in summary, both the email app and Hotmail app receive all the Hotmails whilst the same emails are missing from both Outlook and the N7. Not really the result I would have hoped for as it would appear that removing Hotmail from the email app and just using the Hotmail app would still end up with me losing emails in Outlook & N7. (I wanted to see an "x" next to all times above).
The next step (after forwarding any "Salsa-only" Hotmails of importance to my other devices*) will be to delete Hotmail from the email app and see how that affects things. It may be that I still have the same issue if the Hotmail app still gets emails which are missing elsewhere and I have to re-think how to get Hotmail on my Salsa without losing emails on other devices.
*Sending from Hotmail on the Salsa to the same Hotmail address, it still doesn't reach any device including
the Salsa (though I know sometimes it can take a while doing that so maybe it will get there eventually). Sending to a non-Hotmail address works as soon as I check Outlook.
I'll update after I've received enough emails tomorrow to see what's happening.
Still no positive progress. After deleting Hotmail from the email app and continuing with the Hotmail app on the Salsa, here are the results up to lunchtime today:
10/12:
(Deleted Hotmail from Salsa's email app before any emails rec'd today)
("x" means in Hotmail app. "no" means not in Outlook, N7 or Hotmail.com)
02:52 x
02:56 x
08:53 x
09:04 x
10:08 x
10:14 x
10:42 x no
10:43 x
10:48 x no
11:23 x
12:08 x
So, as you can see, the Salsa still seems able to prevent my other devices receiving some emails and permanently deleting them from the server - remember, they are not even recoverable from the Hotmail deleted items using their recovery tool.
Droideka77 said:
Still no positive progress. After deleting Hotmail from the email app and continuing with the Hotmail app on the Salsa, here are the results up to lunchtime today:
10/12:
(Deleted Hotmail from Salsa's email app before any emails rec'd today)
("x" means in Hotmail app. "no" means not in Outlook, N7 or Hotmail.com)
02:52 x
02:56 x
08:53 x
09:04 x
10:08 x
10:14 x
10:42 x no
10:43 x
10:48 x no
11:23 x
12:08 x
So, as you can see, the Salsa still seems able to prevent my other devices receiving some emails and permanently deleting them from the server - remember, they are not even recoverable from the Hotmail deleted items using their recovery tool.
Click to expand...
Click to collapse
i really don't know what to to say then....this is probably why i don't use Hotmail much anymore, gmail is taking over lol
Hello folks,
Just bought this phone, and before this one I had Desire S.
So I have set up my company account for Exchange Mail, and I have one issue.
No matter if I have set to sync my accounts or not, I recieve emails on my Excahne account whenever I am online, WiFi or 3g. I have set sync to off, for everything, and I still recieve emails on Exchange. But no for Gmail app, for example. Its like, Exchange syncs itself no matter what.
When I go in the settings/accounts&sync and then under Microsoft Exchange, I see only checkboxes for Calendar and Contacts, but not for Mail. This was no case on HTC, I could choose what to sync and when to sync.
Also, there is no option to set low and peak time, for checking mail, for example, to choose to push my email from 8am to 4pm and then to check my email on every hour from 4pm until 8am, also to choose days of the week.
HTC have this option, so does SGS3, even Symbian Nokia.
Am I missing something? Can someone help?
I have root and I am on v10h.
Thanx
Are you using the LG Exchange client?
Yes, I am.
Under Sync settings it should have something that says LG Sync, and under it should be Exchange.. you go in there and you got no mail sync properties?
---------- Post added at 09:31 AM ---------- Previous post was at 09:30 AM ----------
Maybe screenshot might help me more understand what you are seeing / not seeing
Tcm9669 said:
Under Sync settings it should have something that says LG Sync, and under it should be Exchange.. you go in there and you got no mail sync properties?
---------- Post added at 09:31 AM ---------- Previous post was at 09:30 AM ----------
Maybe screenshot might help me more understand what you are seeing / not seeing
Click to expand...
Click to collapse
OK
So on the first image, you can se that my sinc is off, but my Exchange is still syncing every time I am online , and that is not the case with my Skype and Google account. They sync onlye when I am online AND I have sync ON.
And, when I go under Exchange, I can only select Contacts and Calendar, but not Mail.
Thx
IF I were you, I would remove settings and try sync again.. maybe you hit a bug? idk.
Tcm9669 said:
IF I were you, I would remove settings and try sync again.. maybe you hit a bug? idk.
Click to expand...
Click to collapse
I have already tried that. No change. I think it is a bug from Lg. Thx.
Hello. I have a nokia lumia 520 and I have a small problem with adding an email account.
I try to add a yahoo account but after I select "yahoo mail" and after I put my username ans pass it don't sync. How can I solve this problem? Can someone help me please?
bogdan99999 said:
Hello. I have a nokia lumia 520 and I have a small problem with adding an email account.
I try to add a yahoo account but after I select "yahoo mail" and after I put my username ans pass it don't sync. How can I solve this problem? Can someone help me please?
Click to expand...
Click to collapse
User name and password if not mistaken, there should not be a problem.
yengec said:
User name and password if not mistaken, there should not be a problem.
Click to expand...
Click to collapse
nop. No mistake. It just refuse to connect
i have a Samsung Ativ S, I try to add a yahoo account too. Perfectly running. i'm sorry, i don't know your mistake.
---------- Post added at 04:39 PM ---------- Previous post was at 04:32 PM ----------
Do try with internet explorer? m.yahoo.com/yahoo/mail
yengec said:
i have a Samsung Ativ S, I try to add a yahoo account too. Perfectly running. i'm sorry, i don't know your mistake.
---------- Post added at 04:39 PM ---------- Previous post was at 04:32 PM ----------
Do try with internet explorer? m.yahoo.com/yahoo/mail
Click to expand...
Click to collapse
I do this:
settings->email & accounts -> yahoo account -> .. @yahoo.com -> password -> wait -> "attention required" message appears and that's all.
bogdan99999 said:
I do this:
settings->email & accounts -> yahoo account -> .. @yahoo.com -> password -> wait -> "attention required" message appears and that's all.
Click to expand...
Click to collapse
Yahoo mail was broken the last few days. reportedly, yahoo fixed it, it should be working now
http://www.pcworld.com/article/2079...wn-for-some-users-after-an-attempted-fix.html
Localhorst86 said:
Yahoo mail was broken the last few days. reportedly, yahoo fixed it, it should be working now
http://www.pcworld.com/article/2079...wn-for-some-users-after-an-attempted-fix.html
Click to expand...
Click to collapse
I try to login on a google account..same result. I format my phone and retry...same result... Why?
Hi all!
I've had my N6 for about 2 weeks, and crack-flashed 4-5 roms. I've tried 5.0.1 and 5.0.2 roms, stock and aosp, still same issue. I go through my initial setup, punch in gmail info, exchange info, and everything is fine and dandy. Only problem i have is that exchange email is set to push, but im not receiving notifications, nor is it appearing in the email app. i have to manually go in and refresh. I've looked at all the settings, made sure it was push, notifications is enabled, etc. Is anyone else out there having this issue? I've had no exchange problems with my G3. Thanks!
Anyone at all have this same issue? I can't possibly be the only one. This is a deal breaker for me if the phone can't keep up with emails...
iixiom said:
Anyone at all have this same issue? I can't possibly be the only one. This is a deal breaker for me if the phone can't keep up with emails...
Click to expand...
Click to collapse
No issues with myself and coworker on Exchange 2010 sp3, or my wife with Exchange 2003. If your coworkers aren't having problems, then perhaps try another temp user account to test, if your work will accommodate.
It can't be the phone hardware. It is stock lollipop.
---------- Post added at 03:35 PM ---------- Previous post was at 03:30 PM ----------
I'd add that my response is predicated on the assumption that you are clean wiping when you tried all of your ROMs.
crowbarman said:
No issues with myself and coworker on Exchange 2010 sp3, or my wife with Exchange 2003. If your coworkers aren't having problems, then perhaps try another temp user account to test, if your work will accommodate.
It can't be the phone hardware. It is stock lollipop.
---------- Post added at 03:35 PM ---------- Previous post was at 03:30 PM ----------
I'd add that my response is predicated on the assumption that you are clean wiping when you tried all of your ROMs.
Click to expand...
Click to collapse
I just updated my G3 to lollipop and running tests (sending myself emails) and not getting notifications on it either. I'm the netadmin at where i work, so i'm able to go in and remove any phones/accounts as necessary. Cleared all applicable phones from my email account, still having the same issue. Yes, cleared data/dalvik/cache when wiping. all installed roms ran as new. So i'm having the issue in Lollipop. Any thoughts?
What version and patch level is your Exchange Server? . You tried another user (non admin) on your phone, correct?
If you'd like, I will PM you an account to test in my environment, so we can rule out something related to your Exchange environment.
I just activated my nexus 6 and am having the same problem . I can send emails, and I can recieve emails from someone inside of my corporate domain but I cannot receive emails from outside of the domain.
kmdavisjr said:
I just activated my nexus 6 and am having the same problem . I can send emails, and I can recieve emails from someone inside of my corporate domain but I cannot receive emails from outside of the domain.
Click to expand...
Click to collapse
That's a different issue than described in this thread.
crowbarman said:
That's a different issue than described in this thread.
Click to expand...
Click to collapse
Thanks. Yes, it is. The OP can get synchs but must manually refresh. I get synchs, but only emails from inside of my domain reach me. I thought that it might be worth posting because the problem described seemed to be the closest to the problem that I am having. Whatever is causing the problem is puzzling as I can send with no problems at all
kmdavisjr said:
Thanks. Yes, it is. The OP can get synchs but must manually refresh. I get synchs, but only emails from inside of my domain reach me. I thought that it might be worth posting because the problem described seemed to be the closest to the problem that I am having. Whatever is causing the problem is puzzling as I can send with no problems at all
Click to expand...
Click to collapse
Do you have the same issue when utilizing Outlook Web Access? Unable to receive external emails? If so then it is an server side issue. I find it highly unlikely that you can receive emails from external users when in the office or via Web access, but only internal user emails show up via ActiveSync.