Database Develop

Weird lines on ATT Tilt Camera

I am getting two weird lines on every picture taken with my ATT Tilt camera
One horizontal line and one vertical line.
I searched the forum, but only found one thread on this without and solutions.
Find attached a picture to see what it looks like, no camera settings are apparent.

Its faulty and needs replacing. My tytn ii did this and i got it fixed under warranty.

My tytn has the same problem!, if you move your camera to a dark place, then to a bright one... they usally go away, i dont know if its software or hardware problem....

Its hardware! Hence why it will get fixed/replaced under warranty.

Had this happen to my TyTN II as well and it was fixed under warranty....3 months later....

Same problem only 1 line in camera at bottom
My Kaiser has developed the same problem with one line. I do not use my camera. I am not willing to send it back under warranty since everything else works correctly. I do not want to get someone else's refurb sent back to me to find out it has another problem. Since the video is really subpar on Kaiser (and not likely to be fixed) not sure how long I will keep it when something better comes along (not an HTC) . Love the concept of the phone, but HTC really could do better for it's customers

Defiantly a hardware issue. Send back for warranty. My co-worker had the same problem with his Tilt and they exchanged it no problem.
Judging by the ROM date of his reissue and condition I would guess the one sent back to him was brand new.

thanks for your replies ppl.
I called HTC support the guy kept claiming its because of a scratch on the lens or the lens is broken. I didnt buy that.

Am I completely screwed?

So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?

If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.

I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.

HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.

I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric

Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.

Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse

landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.

the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser

Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.

I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?

There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.

As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.

Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.

Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.

KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy

congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse

[Q] GPU Dead?

Here is my issue, my captivate was hard bricked and I was able to perform the unbrickable mod on my phone successfully. It worked the first time with no issues. I flashed a fresh ROM to my phone and all was well, it played all of the games that it always did, the screen looked just as good as it did when it was new. Then one day while playing a game, the screen changed and now it looks like it is in negative mode...(yellow is orange, white is almost purple) kind of like the colors are all reversed. Plus when even attempting to play a game it is a slow crawl. Is there anything I can try or has anyone else seen this issue? I have already used Odin and went back to 2.1 stock and did a master clear, but the issue still exists.
Can anyone help?

broken. if it is under 1 year old send back for warranty now that you flashed to stock. if not... bummer. try to order a new main board.

Yeah this is my original captivate that I bought in August of 2010...so it is way far out of warranty. I will do some searching to see how much a main board would cost me. If its more than $50, I will just sell it for parts. Thanks for the help though!

PeteSeiler2010 said:
Yeah this is my original captivate that I bought in August of 2010...so it is way far out of warranty. I will do some searching to see how much a main board would cost me. If its more than $50, I will just sell it for parts. Thanks for the help though!
Click to expand...
Click to collapse
You might still wanna contact ATT/Samsung for a replacement. I remember that I was able to replace my old Samsung Impression (touchwiz, no android) even though it was way out of warranty (like 6 months out). ATT may not replace it, so definitely call Samsung...

Wouldn't warranty be voided with unbrickable mod?
Sent from my I9000 using xda premium

In thinking......yes.

HTC One camera focus problem [video]

hi guys
i hope i can explain what's happening in correct english, if i make some mistakes please forgive me
i've got a big problem with my one
when i start the camera app, and it happens EVERY TIME, the camera takes a long time to begin "responding" to my commands
i'll try to explain
i start the camera
the camera begins to focus all the way out, then come back all the way in, and THEN if i tap it will correctly focus on the object i tapped on
if i tap before all this, it just doesn't focus
so i have to wait several seconds to begin "shooting" photos, and this happens anytime i will start the camera app
with the night or in low light, the problem is even bigger taking betweet 5 to 10 second to be "operative"
i've made a video on this problem but please be advised i've used an iphone in one hand while having the htc in the other, so i don't know if you can see exactly what happens
it's normal or it's my one that is faulty?
PS: i had this problem with stock 1.28 and now i have the trickrom 3.5 ( based on 1.29 ) and the issue is still here
in the video you can see that i try to focus on the electronic cigs without success... i will reach to focus around 0:24

looks like your lens isnt moving to focus.. have u tried sending it in?

shiningarmor said:
looks like your lens isnt moving to focus.. have u tried sending it in?
Click to expand...
Click to collapse
yes it works but after 5-10 seconds... then it focus correctly on anything i tap on
sending it in you mean in warranty? i imported the phone.... would be really a mess to send it

HTC doesn't care. You can send it in teo HTC USA and they will take care of it. I had a international ONE X that had different processor housing etc... and they took care of it no problem.

nullkill said:
HTC doesn't care. You can send it in teo HTC USA and they will take care of it. I had a international ONE X that had different processor housing etc... and they took care of it no problem.
Click to expand...
Click to collapse
this is interesting
i'm in italy but i don't want to be without the phone right now so i think i'll wait
in the meantime let's see if someone other has got the same problem :-/

sorry for the up but... i'm the only one with this problem? :-/

Could be a hardware issue. Some early devices has a focusing problem.

same here mine doesn't focus good, i might bring it back to the t-mobile store where i bought it

I'm having the same problem on the canadian version of the HTC One. Did you guys found a fix?

[Q] HTC ONE lost camera focus

Hi!
I am using HTC ONE about 10 days. No drops, no hits against walls or anything. 5 minutes ago wanted to take a picture and suddenly focus went "offline"
Camera makes that noise when you are focusing, but nothing happens. I rebooted phone, but nothing changed.
Am I the first one with this problem?
Solutions?
Thanks!
edit: factory reset did not help

I think the problem is optical image stabilization which is/are jammed. I don't hear that "click" sound when starting camera app. That click sound means that IS started to work.
sorry for my bad grammar. Not my native language.

gjirts said:
Hi!
I am using HTC ONE about 10 days. No drops, no hits against walls or anything. 5 minutes ago wanted to take a picture and suddenly focus went "offline"
Camera makes that noise when you are focusing, but nothing happens. I rebooted phone, but nothing changed.
Am I the first one with this problem?
Solutions?
Thanks!
edit: factory reset did not help
Click to expand...
Click to collapse
Hi Please see my post here http://forum.xda-developers.com/showthread.php?t=2288668&page=3
same problem...This might be big issue

I think my problem is different. After night I realized that if I don't use ONE for several hours than focus works for ~5 sec. I start Camera app and can focus one time. When camera focus then image stays sharp for like 5 sec and then goes all blur. And after that focus is not working and I'm back to where I started. So everythink works for like 5 sec and then all goes wrong. After some hours I can focus one more time and again - all stops after some seconds. First time I see something like that.

I've got the same problem. I honestly think the only solution is to exchange for a new phone.

try change iso manually
Uncasual said:
I've got the same problem. I honestly think the only solution is to exchange for a new phone.
Click to expand...
Click to collapse
I had the same problem and tried to play with the Iso settings,and i change it manually on 200,and it worked for me,now it focuses on a landscape photo just well.in the indoors,i let iso automatic and it focuses fine,i guess is a software issue,and they'll solved it with the next update

throw the phone very hard onto your bed. that should unjam the sensor

Got the same problem. Got worse over time. Now it won't focus at all.
There's no other way than send it to repair. Hope I don't get problems with the unlocked bootloader...

Neuer_User said:
Got the same problem. Got worse over time. Now it won't focus at all.
There's no other way than send it to repair. Hope I don't get problems with the unlocked bootloader...
Click to expand...
Click to collapse
Your name seems german. My One with unlocked bootloader didn't get repaired + I had to pay 30€ for sending a bootloader-opened phone.. be careful.

uZzY94 said:
Your name seems german. My One with unlocked bootloader didn't get repaired + I had to pay 30€ for sending a bootloader-opened phone.. be careful.
Click to expand...
Click to collapse
Yes, the phone is gonna go to htc Germany Hope they fix it. As long as there is no S-off, I have no other chance than hope.
I already have been anxiously following the S-off announcement ("very soon "). But time goes by and there is no s-off yet
Well, let's keep fingers crossed.

Neuer_User said:
Yes, the phone is gonna go to htc Germany Hope they fix it. As long as there is no S-off, I have no other chance than hope.
I already have been anxiously following the S-off announcement ("very soon "). But time goes by and there is no s-off yet
Well, let's keep fingers crossed.
Click to expand...
Click to collapse
Well I sent it too from germany (o2), repairing company is Arvato. Arvato declines repairing when bootloader is open...

Well, I had long discussions with HTC because here in Switzerland HTC only offers three days of DOA, while Samsung, Apple, Nokia and other all have 14 days.
I noticed the camera problem (which got worse over time) on the 5th day, so out of DOA. I finally got them to accept to exchange the phone on DOA terms. So, the phone probably goes to HTC directly, hopefully not to some repair company.
But considering your case: Germany has much more consumer friendly laws than Switzerland. I am pretty sure, the seller needs to prove (!) that you are responsible for the defect within the first 6 months. Otherwise be must repair the phone. I think an unlocked bootloader is no proof that you have damaged the camera. I would talk with them and tell them that they must abide to the law. It should be must easier than here in Switzerland.

gjirts said:
Hi!
I am using HTC ONE about 10 days. No drops, no hits against walls or anything. 5 minutes ago wanted to take a picture and suddenly focus went "offline"
Camera makes that noise when you are focusing, but nothing happens. I rebooted phone, but nothing changed.
Am I the first one with this problem?
Solutions?
Thanks!
edit: factory reset did not help
Click to expand...
Click to collapse
One thig I have found - once the battery charge is 25% or above, autofocus starts working. Checkitout

IINexusII said:
throw the phone very hard onto your bed. that should unjam the sensor
Click to expand...
Click to collapse
people scoff at this, but when my focus gets jammed I give it a sharp whack on the back and then it focuses again. Doesn't work every time but there is nothing else to do.
---------- Post added at 02:40 PM ---------- Previous post was at 02:39 PM ----------
Router said:
One thig I have found - once the battery charge is 25% or above, autofocus starts working. Checkitout
Click to expand...
Click to collapse
I can confirm this still happens some times above 90% battery, I think this is unrelated

hello i have the same problem
after i dropped my phone camera cannot focus on far objects then 15cm.
object further then 15 cm are blurry.
factory reset didnt help.

Same issue! I've posted a bit about it in Page 10 of this thread:
http://forum.xda-developers.com/showthread.php?p=45010584
Does anyone with a Google Play Edition ROM have this issue? A user of XDA suggested that it is possibly only affecting AOSP ROM users.

I spoke to someone at HTC here in the UK and he basically said that they have NO grounds to refuse to repair it under warranty if the fault you return it for is not caused by something you have done, either damage or by unlocking and flashing. I think they are out of order to charge you to repair a phone that is faulty when you unlocking the bootloader has nothing to do with the fault.
I just sent mine back because the shots were all blurred unless doing macros. I had the same issue as a previous poster aswell, the click when you open the camera only happened about once every dozen or so times I opened it, even then the shots were still blurred. I sent it back with a relocked bootloader, stock ROM and tampered flag still present and they have repaired mine and I'm awaiting its return from UPS.

sky autatis
AllAboutTheCore said:
I spoke to someone at HTC here in the UK and he basically said that they have NO grounds to refuse to repair it under warranty if the fault you return it for is not caused by something you have done, either damage or by unlocking and flashing. I think they are out of order to charge you to repair a phone that is faulty when you unlocking the bootloader has nothing to do with the fault.
I just sent mine back because the shots were all blurred unless doing macros. I had the same issue as a previous poster aswell, the click when you open the camera only happened about once every dozen or so times I opened it, even then the shots were still blurred. I sent it back with a relocked bootloader, stock ROM and tampered flag still present and they have repaired mine and I'm awaiting its return from UPS.
Click to expand...
Click to collapse
When you find out what was fixed can you let us know? And if it actually fixed the issue?

Just been reading this as I have the same problem. No close focus for me, but far focus was ok-ish. Gave it a few slaps on my thigh and it seems to be more or less ok again for normal focus conditions, although anything under 30cm distance isn't going to focus at all. It's been driving me mad for weeks now.

HTC One Kamera problem
Neuer_User said:
Got the same problem. Got worse over time. Now it won't focus at all.
There's no other way than send it to repair. Hope I don't get problems with the unlocked bootloader...
Click to expand...
Click to collapse
Hi! Am living in Germany as well. Could you get any answer from HTC service?