Bionic plus USB 3 = Blue Screen of Death on windows 7 - Motorola Droid Bionic

I have a Samsung series 7 chronos with 2 USB 3 slots and one USB 2 slot. ok..
I have the Droid Bionic. have had it for about 2 months. I got tired of the camera slowness and battery crush and etc, and saw on these forums that 5.7.893 has lots of fixes.
Having no fear of root I did it. The camera is wicked faster, I get at least 1/2 the battery life I used to have..all is good.
however, I used to be able to connect to ANY of the USB ports on the laptop with no problem. Now, when I connect the Bionic to one of the USB 3 slots (only, the USB 2 slot works fine), I get a BlueSOD on windows 7 after about 3 seconds.
Heres the specifics. If I connect and the the phone is set on USB charging, its fine...If I pick Windows Media Syn, PC mode, or Mass Storage device, the computer immediately goes to Blue screen of death. Specifically
*** STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF880066249F2, 0xFFFFF8800377F918, 0xFFFFF8800377F170)
*** asmtxhci.sys - Address FFFFF880066249F2 base at FFFFF88006600000, Datestamp 4de6f522
Did a search of asmtxhci.sys and its a USB 3 driver for the computer
What have I done?
Ran multiple antivirus on the computer...clean as a OCD moms bathroom
I have deleted this driver and reloaded the USB 3 drivers...nothing
I have deleted the motorola drivers, cleaned and reloaded them...nada
I am at a loss...AM I going to have to go back to stock on the Bionic to fix this?
Any suggestions at all?
patiently waiting

TRUST me,sometimes when the driver corruption happens N0THING but a windows format&reinstall will fix it not even the second coming of christ... sorry to tell ya

Might be a problem with the ram or hard drive on your computer since you have c writing error.
I recommend doing a disk cleanup and freeing some space on your computer
Then running checkdisk on your PC in case you have a currupt file system or bad sectors.
I could be wrong and it could be something else all together, but when the BSOD appears like that, I would investigate my Video card, RAM, Processor/chipset, and Hardrive/filesystem. It's usually one of them that's the culprit.
Sent from my Xoom using xda premium

dellenrules said:
Might be a problem with the ram or hard drive on your computer since you have c writing error.
I recommend doing a disk cleanup and freeing some space on your computer
Then running checkdisk on your PC in case you have a currupt file system or bad sectors.
I could be wrong and it could be something else all together, but when the BSOD appears like that, I would investigate my Video card, RAM, Processor/chipset, and Hardrive/filesystem. It's usually one of them that's the culprit.
Sent from my Xoom using xda premium
Click to expand...
Click to collapse
its either what you say or he had a virus and didnt know it, pc got cleaned but the virus screwed something up

I am getting blue screen when awaking from sleep with an iPhone or iPod Touch connected to the USB port. Works fine on the USB 2 ports. I haven't tried an iPod 4g to see if it's related to iOS, but it is definitely related to the USB 3.
Windows 7 Home Pro
Asus laptop
iOS 5.0.1
Cheers,
kev

mmadchild said:
I have a Samsung series 7 chronos with 2 USB 3 slots and one USB 2 slot. ok..
I have the Droid Bionic. have had it for about 2 months. I got tired of the camera slowness and battery crush and etc, and saw on these forums that 5.7.893 has lots of fixes.
Having no fear of root I did it. The camera is wicked faster, I get at least 1/2 the battery life I used to have..all is good.
however, I used to be able to connect to ANY of the USB ports on the laptop with no problem. Now, when I connect the Bionic to one of the USB 3 slots (only, the USB 2 slot works fine), I get a BlueSOD on windows 7 after about 3 seconds.
Heres the specifics. If I connect and the the phone is set on USB charging, its fine...If I pick Windows Media Syn, PC mode, or Mass Storage device, the computer immediately goes to Blue screen of death. Specifically
*** STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF880066249F2, 0xFFFFF8800377F918, 0xFFFFF8800377F170)
*** asmtxhci.sys - Address FFFFF880066249F2 base at FFFFF88006600000, Datestamp 4de6f522
Did a search of asmtxhci.sys and its a USB 3 driver for the computer
What have I done?
Ran multiple antivirus on the computer...clean as a OCD moms bathroom
I have deleted this driver and reloaded the USB 3 drivers...nothing
I have deleted the motorola drivers, cleaned and reloaded them...nada
I am at a loss...AM I going to have to go back to stock on the Bionic to fix this?
Any suggestions at all?
patiently waiting
Click to expand...
Click to collapse
Just wanted to let you know: I have the same Bluescreen on my Samsung Series 7 Gaming Laptop (700g7a) & my Nokia N8 Handy. When I connect it in Sync-Mode to an USB 3 port > BSOD
To me it looks like a driver problem on Samsung's side. Our Laptops may share the same drivers/hardware combo on the USB part.
t.

AFAIK, XHCI is for "legacy" USB3 support. Any way to disable that in your BIOS (as there is in mine) and see if that helps?

I get same bsod here with Motorola Atrix, win7x64.

Related

Captivate & Mac OS X not mounting drives

Forgive me for my Basic lack of understanding on this one.
I'm running os x snow leopard 10.6.4 and when i plug it in usb it starts up a mtp application and only allows me access to pics and as a dial up modem. I would like to be able to mount the disc's to transfer files back and forth. and also when i run doubletwist it tells me to use the drop down menu but when im using usb there is no drop down menu. so no mounting.???
any ideas what im doing wrong?
You need to go into settings, applications, usb settings, and change it to ask when connected. Then when you plug it in choose mass storage from the list of options that come up. Also, enable usb debugging while you're at it
Sent from my SAMSUNG-SGH-I897 using Tapatalk
domin8 said:
You need to go into settings, applications, usb settings, and change it to ask when connected. Then when you plug it in choose mass storage from the list of options that come up. Also, enable usb debugging while you're at it
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Click to expand...
Click to collapse
the usb debugging was the kicker after! thanks for your help your suggestion works a treat!
-happy captivate user.
I feel like i'm going crazy here...
i have debugging enabled, i have my phone set to ask on connection.
i use osx 10.6.4.
there is no sign that i have a device detected on my mac.
the phone detects that it has been plugged in. (notifications)
i've gone to the notifications and selected mount.
i've used "adb devices" and get no results.
tried using double twist, nothing shows up.
my phone is still stock.
any help/ideas are appreciated!
Are you on a mac desktop? Mine would only recognize if I use a port on the back, not a port on the keyboard or the front of the machine....i think it's a power requirement thing. Try a different port and post the result.
Also try changing it from ask to being mountable instead and see if that changes things
Sent from my SAMSUNG-SGH-I897 using Tapatalk
it's a macbook pro. i've toggled between the "ask on connection" and auto mount. i've selected to mount the drives from the notifications, all with not mac love. however, it seems to work with my windows box (using the usb on the back, not front). I would like to get it working on my macbook though as that is much more convenient (couch + tv and all). seems that mac + this phone is not officially supported? (no drivers from samsung anyway).
any tips/idea/suggestions are much appreciated.
This is what I did for my phone.
I put it on "ask when making a connection"
I always choose PC Internet.
I enable USB debugging.
Plug my phone in.
Then go to the USB notification and hit "mount drives"
Then it is on my desktop!
I am using the aluminum macbook.
thanks for the input. i'll have to try it again when i get home.
an interesting note:
when i attach it to my macbookpro and i have it on "ask" the phone will display the connected notification, but it will not ask.
akuma548 said:
thanks for the input. i'll have to try it again when i get home.
an interesting note:
when i attach it to my macbookpro and i have it on "ask" the phone will display the connected notification, but it will not ask.
Click to expand...
Click to collapse
I think when it is in USB debugging mode it will not work like that. But I always select that every time I can.
But having it to ask, it does not default to anything else. Not sure if it makes a difference or not, but I don't have problems putting anything on my SD card.
yeah, i'm totally not having any luck with this device on osx.
i have 2 usb ports. i've tried both. i think i've plugged in the phone with every different option... with/without secondary sd, debug on/off, mass storage ...
i even tried it in ubuntu running in vmware fusion.
i can confirm that it does work (it works on my work pc [windows 7]) and have decided that there may be one additional thing to try. i have the stock cord at work and i bought a backup from the local store. the connector on the micro-usb side might not let the port fully connect (it's a little fatter than the one Samsung sent with it). i don't know if that could really happen since it does charge and the phone thinks it's got a connection. but as of now seems my only hope.
gephoria said:
the usb debugging was the kicker after! thanks for your help your suggestion works a treat!
-happy captivate user.
Click to expand...
Click to collapse
Don't forget to exclude the storage drives from being indexed by Spotlight or you will get all those .filename files in every directory damn near it.....gah I hate Spotlight sometimes
OK. so, first i'd like to thank everyone for their input.
I have figured it all out. It is the #$%^&* backup cord I bought.
I took it to work where my stock samsung cord is (and the phone connects) and swapped out cords. I got the exact same result, phone notices that it is plugged in and begins to charge and allows me to select to mount the cards. The computer however doesn't recognize that a USB device was attached. So i took that damn blocky cord and pushed it in really hard and BAM-O! the drives show up and i get nice full access.
so, because of the recessed opening for the micro USB port on the phone combo'd with the blocky micro USB end of my cord I am not getting a complete connection. at least i have a back up charger. i only need to do my syncing/hacking at home.
I guess this post is a little premature, but i'm fairly positive that when i get home with the good cord all will be fine.
FYI: Don't get a "Retrak" cord from fred meyers.
For those still having trouble even after enabling USB debugging etc:
On my 2 week old 17" MBP, only one of the USB ports (the one closest to the power supply) will allow the phone to show up as mounted -- it's also the only port which will charge an ipad fwiw, so I suspect that it's a power requirement issue.
Bottom line: try all the USB ports on your machine.
akuma548 said:
OK. so, first i'd like to thank everyone for their input.
I have figured it all out. It is the #$%^&* backup cord I bought.
I took it to work where my stock samsung cord is (and the phone connects) and swapped out cords. I got the exact same result, phone notices that it is plugged in and begins to charge and allows me to select to mount the cards. The computer however doesn't recognize that a USB device was attached. So i took that damn blocky cord and pushed it in really hard and BAM-O! the drives show up and i get nice full access.
so, because of the recessed opening for the micro USB port on the phone combo'd with the blocky micro USB end of my cord I am not getting a complete connection. at least i have a back up charger. i only need to do my syncing/hacking at home.
I guess this post is a little premature, but i'm fairly positive that when i get home with the good cord all will be fine.
FYI: Don't get a "Retrak" cord from fred meyers.
Click to expand...
Click to collapse
OMG, thx for this post! I was having the same issue. Now it's fixed after I used the stock cord, lol.
usb issues with mac mounting and self eject
first my phone does not mount to my macbook like it used (since july) to with stock usb cord but still mounts to my imac (also with bootcamp xp2) and powerpc g4 all running the latest OS X
on imac, when i try to copy a folder from sd card to my mac the sd card will eject it self after starting coping files. it started with a system.img file from my rom backup files, now when i try to copy other folders even a jpg from DCIM will eject the sd card and external sd. (see attachement for error code) then the error message that the disk was not ejected properly. all happens with any random files, copying folders from mac to sd cards is fine
in xp2, the desktop windows freeze while coping is in process, then i need to disconnect the usb cord to get back to the desktop
i copied same folders from sd card to external sd on the phone itself and it works
update: now, only by selecting a file on external sd will unmount both sd cards!!! going to buy a replacement cord and see....

[Q] New iMac weirdness...a story and some questions

The Story:
So I just upgraded my relic PowerMac G5 tower to one of the brand new 27-inch iMacs. My Captivate refuses to mount when plugged into any USB port on the back of the iMac. Yes, USB debugging is on. Yes, I pushed the button to mount the phone. The computer just refused to recognize it. The phone DID, however, start charging immediately. So it was pulling power, but not mounting at all.
Only major differences I could think of were the processor (G5 PowerPc to Intel Core i7), OS (Leopard to Snow Leopard), and that I'm using FileVault this time around. I did some searches to see if there were any known issues, but couldn't find any since the new iMacs came out a few weeks ago.
I know Adam Outler has been using his Captivate with Snow Leopard, so I tried turning off File Vault. Made no difference. I also tried plugging in my Nikon D3100 and my old iPod classic into the computer. The camera did not mount, but the iPod did. Luckily, the camera has a HDSD card, which plugs directly into the iMac. But I still couldn't get the phone to connect.
Just for a laugh, I plugged the phone into my ancient USB 1.0 hub. Damn thing mounted right up. WTF? I know USB 1 isn't going to cut it speedwise, so I got a USB 2.0 hub and tried it. Again, mounted like a champ. Ran adb reboot recovery from Windows (through Parallels), and it worked.
Turns out the camera just doesn't mount for any Macs (might explain why it didn't come with a USB cable). But the phone is still a mystery.
Question 1: Is this a power thing? Could it even be possible that my Captivate needs more power to mount than my iPod Classic (which has a hard drive, not flash memory)?
Question 2: Does anyone have any idea why this occurs? Is there some setting that I don't know about that controls what mounts and what doesn't?
Thanks for any thoughts on this,
kk
do u have the captivate drivers??? my mac hooks up my captivate all the time... i have teh 21 inch model tho not the 27 but yea drivers, usb debugging and device set to mass storage...
There are no drivers for Mac. I do have the proper drivers for PC (through parallels).
Yes, I have the phone set to both Mass Storage and USB debugging.
The weird thing is that I can mount the phone if I plug it into the USB hub...but NOT the USB ports ON the computer itself. If I plug in the phone to the computer directly and select Mount, neither the Mac nor PC side see it.
The trouble with the hub (USB 2) is it's SLOOOOWWWWW. I tried to copy my Titanium Backup folder to the Mac through the hub and it copies really slow then keeps cancelling out. Right now I'm transferring it via Bluetooth...and it's painfully freaking slow, too.
Anyone else have this problem? It's one of the brand new iMacs just released in May. It's killing me.
[solved] New iMac Weirdness
Figured it out.
Believe it or not, it's the cable (yes, the Samsung cable that came with the phone). I used the Motorola cable for my wife's Bravo and the computer recognized the phone right away.
My Samsung cable worked just fine with my G5 tower, but not the new iMac. I'm still wildly perplexed why it would mount through the 7-port USB hub, but not the computer itself.
Doesn't matter now, though. The Motorola cable works just fine.

MTP Problems

OK guys, really need help guys. I can't get MTP to even be detected on my HP Windows 7 64bit laptop. I have 2 Nexus 7's, one I accidentally dropped and the screen cracked and became unresponsive, or at least half of it.....but anyways it had no problems with the laptop actually detecting an MTP device was detected and installed the driver. Now with my new one, no matter what I do, it wont detect it. I called Google and had a 30 minute talk, but to no avail. Now, what really twists my leg is that when I plug it in to my HP Windows XP 32bit desktop, it detects it and installed it! So I'm so confused right now, if ANYONE has the answer to my troubles, please help!
Sent from my Nexus 7 using Tapatalk HD
"Now with my new one, no matter what I do, it wont detect it."
Can I guess that you haven't deleted the drivers that worked with your original N7? Rather than typing "Device Manager" instructions have a look at http://www.nirsoft.net/utils/usb_devices_view.html
i was having this problem as well. no pc would recognize the device was even plugged in.. although the nexus 7 would still change while plugged into pc. windows 7, xp, and linux... nothing. this is using the cable that came with my nexus 7. i don't think it's cut out for data. just for kicks i used a motorola droid 3 cable and bingo worked instantly.... hmmmmmmmmmm.
peterk-1 said:
"Now with my new one, no matter what I do, it wont detect it."
Can I guess that you haven't deleted the drivers that worked with your original N7? Rather than typing "Device Manager" instructions have a look at http://www.nirsoft.net/utils/usb_devices_view.html
Click to expand...
Click to collapse
Yes I have, as a matter of fact.
Sent from my Nexus 7 using Tapatalk HD
i finally got MTP to work on my Windows 7 by following these steps: http://www.nexus7tablethelp.com/2012/08/connect-nexus-7-to-windows-xpvista7.html.
i don't even know if the download was necessary, what i did was go to 'devices'. and unspecified Nexus 7 device was there. i right-clicked on it and selected 'troubleshoot', and within a minute it had an option to install the drivers.
usb cable that comes with nexus 7 is bunk.
it doesn't work for crap. it charges.. i've checked the pins to make sure clean, etc... i feel like i got only a charging cable for some reason. it won't charge other things though such as a droid 3 phone. but the droid 3 cable works for data without any special song or dance. i'm upset because the droid 3 belongs to my roommate and i don't have any other cable that will work. so lame asus. i have not been able to find a straight answer from anyone in months. same thing over and over again.. install drivers, blah blah blah go in the device manager upgrade driver try pdanet. none of this works if the hardware on the most basic level is not interfacing.

[Q] USB 3.0 mode not working

When I plug my N3 into a USB 3.0 port on my Windows 7 PC (using the cable that came with the phone), it works fine until I select the phone option to use USB 3.0 mode. At that point, my PC stops recognizing the phone (it disappears from Windows Explorer). Has anyone else had this problem, and does anyone know of a solution?
I had this happen to me earlier- I had to plug it into a different USB port while it was still in USB 3.0 mode. For some reason, sometimes when I switch it, it fails to enumerate the device ID. If you quickly plug it into a different USB 3.0 port, it will work. At least for me. YMMV!
eoh7678 said:
I had this happen to me earlier- I had to plug it into a different USB port while it was still in USB 3.0 mode. For some reason, sometimes when I switch it, it fails to enumerate the device ID. If you quickly plug it into a different USB 3.0 port, it will work. At least for me. YMMV!
Click to expand...
Click to collapse
Mine works and then randomly a few minutes later it is gone from the PC completely and if i am copying data it stops and i have to restart the connection.
eoh7678 said:
I had this happen to me earlier- I had to plug it into a different USB port while it was still in USB 3.0 mode.!
Click to expand...
Click to collapse
Thanks, but that doesn't work for me.
Here's what happens, in more detail. I plug the phone into a front-panel USB 3.0 port. My PC's Windows Explorer then shows the phone as a Portable Media Player, and the phone says "Connected as a media device. Tap for UDB 3.0 and other options". I tap and then set the checkbox for "Media device (USB 3.0), selecting "Use USB 3.0". At that point, the phone immediately vanishes from Windows Explorer, and the USB "Connected as Media Device" notification also vanishes.
In contrast, when I plug the phone into a rear-panel USB 3.0 port, it never connects at all. It does vibrate briefly to show it knows it was plugged in. But neither the PC nor the phone itself gives any other indication of the connection.
Update: I found a different (Intel) rear USB 3.0 port that works. Apparently it's just finicky about what port to connect to. (All drivers on my PC are up-to-date, though.) I haven't tried any file transfers yet, but the phone notification says "Connected as USB 3.0 Media Device", and the PC Windows Explorer shows the phone and can list its files.
usb not even an option
can anybody help me I don't even have the option for 3.0 and I tried it in 3 pcs with 3.0 master reset and just wondering if its a att issue were the rom mybe was defected thanks just thinking about returning device
famejlc said:
can anybody help me I don't even have the option for 3.0 and I tried it in 3 pcs with 3.0 master reset and just wondering if its a att issue were the rom mybe was defected thanks just thinking about returning device
Click to expand...
Click to collapse
This is what happened to me when I plugged in to my front 3.0 port the phone would have the charging icon at the top but would not show connected to USB 3.0 port not pull down menu just showed charging if I put into 2.0 ports USB notification pops right up. So I thought my phone was bad and exchanged it and the same thing happened. So I then turned to the PC I went to my laptop which is a Dell with Intel chipset and i7 plug it in and it was recognized right away pull down menu and 3.0 option showed. So off to the store I went while I was there talked to one of the techs and he told me that ASMedia 3.0 controller on the boards where having problems Intel and AMD now I was on track as I have a AMD Sabertooth 990fx board so I did two thing I picked up a M5A99fx Pro 2.0 and a I/O PCI Express 3.0 card one I got had a different controller than AsMedia on it and got lucky and found one that also had a 20 pin port on the card so I could plug my front port cord to the card and it would give me access to the front ports on my tower. I installed the new mother board and the same thing happened then I put the PCI Express card in and hooked my 20 pin cord up and now I have usb 3.0 on the front but the board's ports still won't work with the phone also I tested other flash drives and USB 3.0 drives and it seems that what the tech said is true with my setup AsMedia is have problems with their controller! The PCI Express card is the Vantec one UGT-PC345 and it has then Renesas USB 3.0 Controller on it. I have since went back to my Sabertooth board and returned the M5A99fx my board is just fine just had to ad the card to get 3.0.
Well in my case the third option just doesn't exist its not grayed out its just not they're so I wonder if its a att deal can some one let me know
I dont know if its related but the issue i have is that when i tap the usb 3.0 option, my phone connects and disconnects over and over about 5 times at whic point it goes back to MTP.
Also, i forgot to add... when it stops all the connecting and disconnecting, i get the message that no software was found. I installed Kies, but its the same thing. This is windows 8.
I have same problem , did you find a solution to this
---------- Post added at 09:23 PM ---------- Previous post was at 09:23 PM ----------
Gary02468 said:
When I plug my N3 into a USB 3.0 port on my Windows 7 PC (using the cable that came with the phone), it works fine until I select the phone option to use USB 3.0 mode. At that point, my PC stops recognizing the phone (it disappears from Windows Explorer). Has anyone else had this problem, and does anyone know of a solution?
Click to expand...
Click to collapse
I have same problem , did you find a solution to this
youngblood68 said:
I have same problem , did you find a solution to this[?]
Click to expand...
Click to collapse
Only what I mentioned in the update above--it worked to use a different USB 3.0 port on the same PC. The port that didn't work has a different controller, so there may be a driver problem. But I stopped investigating as soon as I found a port that worked.
ok , I have tried both in put and not working
youngblood68 said:
ok , I have tried both in put and not working
Click to expand...
Click to collapse
How about a little more info on what your system is. Especially motherboard manufacturer. It seems what ive found in my searching is that most people who are having this issue share one major thing in common and thats the the board manufacturer is ASUS. Im not saying all of them, but most. With that being said im also willing to bet that most problems are on the same USB chip manufacturer. Asmedia chips seem to have the issue. I have 3 towers all with different ASUS boards but all have Asmedia controllers and they all have the same problem. However, if i plug it into my wifes laptop with an intel USB 3 controller, it works perfect.
I have done firmware upgrades, changed BIOS settings, even a reinstall on all 3 systems of the whole OS and in the end i got the same result. The only thing ive been able to get work is if i install ASUS' USB Boost software, my phone will now show its working on 3.0 but only from the rear ports. That being said, if i let it sit at idle for more than about 15-20 minutes, it automatically goes back to USB 2. I dont know if thats intended or if im still having issues.
So, any extra info you can supply might help get a better response. OS, MB manufacturer, controller manufacturer, all of those things will help.
I'm almost 100% certain that BC 1.1 is enabled on your computer. It's extremely common with ASUS boards. It is on other boards as well. Find out how you can disable it from the manufacturer and it will work.
Sent from my SAMSUNG-SM-N900A using Tapatalk
agent929 said:
I'm almost 100% certain that BC 1.1 is enabled on your computer.
Click to expand...
Click to collapse
Possibly. But I don't have BC 1.1 enabled on mine, and I have the same problem on my non-Intel USB 3.0 ports (but the Intel ones work).
Gary02468 said:
Possibly. But I don't have BC 1.1 enabled on mine, and I have the same problem on my non-Intel USB 3.0 ports (but the Intel ones work).
Click to expand...
Click to collapse
Odd. I wish I had your machine so I could duplicate the problem.
Sent from my SAMSUNG-SGH-I467 using Tapatalk 4
agent929 said:
I'm almost 100% certain that BC 1.1 is enabled on your computer. It's extremely common with ASUS boards. It is on other boards as well. Find out how you can disable it from the manufacturer and it will work.
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
Thank you. This is the issue I had. I have an Asus motherboard, and I did have Ai Charger+ enabled, that supposedly charges BC 1.1 devices 3x faster.
So for anyone who has AI Suite installed, open it up from the system tray, go to Tool, then Ai Charger+, and make sure it's disabled.
I just re-tried the USB 3.0 port on my PC that previously didn't connect to my N3 in USB 3.0 mode, and it now does. I don't know when or how it got fixed. The hardware is still the same and I haven't manually changed anything on my PC or N3 that would be relevant, so either the PC or the N3 must have received some intervening update that repaired the problem.
Gary02468 said:
When I plug my N3 into a USB 3.0 port on my Windows 7 PC (using the cable that came with the phone), it works fine until I select the phone option to use USB 3.0 mode. At that point, my PC stops recognizing the phone (it disappears from Windows Explorer). Has anyone else had this problem, and does anyone know of a solution?
Click to expand...
Click to collapse
An incompatible update for the Texas Instruments XHCI controller was delivered through Microsoft Windows Update. If your computer received this update, use the following steps to roll the controller driver back to the previous version:
Click Start , enter device manager into the search field, and click Device Manager from the results.
In Device Manager, click the plus sign (+) next to Universal Serial Bus Controllers to expand the list.
Right-click Texas Instruments XHCI Controller and select Properties . If Texas Instruments XHCI Controller is not listed, then this step will not fix the problem. Find and use another section on this page.
Paulita1 said:
An incompatible update for the Texas Instruments XHCI controller was delivered through Microsoft Windows Update.
Click to expand...
Click to collapse
Thanks, but as just mentioned, my problem already fixed itself. Also, my PC doesn't have the TI XHCI controller. Also, the warning you quote is from more than a year ago, so it is very unlikely to still be applicable.

[SOLVED] Charging but not recognized by the PC

Hi,
I connected my note 5 to my laptop today, and surprise surprise, it is no longer recognized by the PC (though it charges). It used to be fine, I don't know what changed!
I tried different cables, different USB ports and different laptops
I tried to plug it in normal mode, safe mode, recovery mode and download mode
I tried switching USB debugging on/off
I tried the *#0808# menu, and I tried MTP+ADB and CP options
I uninstalled drivers from the PC and installed the latest from the samsung website
I tried both kies and smart switch
nothing worked! I am not doing a factory reset because I have seen many people do it for other devices and none of them solved it this way! I'm waiting for the Marshmallow update, maybe it will fix this annoying issue. Meanwhile do you have any other ideas guys?
Hazardous Pain said:
Hi,
I connected my note 5 to my laptop today, and surprise surprise, it is no longer recognized by the PC (though it charges). It used to be fine, I don't know what changed!
I tried different cables, different USB ports and different laptops
I tried to plug it in normal mode, safe mode, recovery mode and download mode
I tried switching USB debugging on/off
I tried the *#0808# menu, and I tried MTP+ADB and CP options
I uninstalled drivers from the PC and installed the latest from the samsung website
I tried both kies and smart switch
nothing worked! I am not doing a factory reset because I have seen many people do it for other devices and none of them solved it this way! I'm waiting for the Marshmallow update, maybe it will fix this annoying issue. Meanwhile do you have any other ideas guys?
Click to expand...
Click to collapse
hi,
you don't say what Laptop o/s you using on laptop.?
Windows 10, Windows 8.1 Windows 8 or Windows 7...... or Apple o/s.?
Briefly my take is on this is, most probably the laptop and not phone.?
(Yes, i might be wrong of course.)
My reason is, i have Windows 10 laptop
and sometimes / a few time, ) my
laptop does not recognize my Note5
Yes, , it charges phone (just like yours) but does not recognize phone.!
I then have to re install drivers for phone I use Smart Switch to re install drivers.
Then it works ok for a while etc..
Why don't you test phone on someone else's pc or laptop to make sure.?
Overall my Note5 is mostly recognized by laptop
Good luck
willcor said:
hi,
you don't say what Laptop o/s you using on laptop.?
Windows 10, Windows 8.1 Windows 8 or Windows 7...... or Apple o/s.?
Briefly my take is on this is, most probably the laptop and not phone.?
(Yes, i might be wrong of course.)
My reason is, i have Windows 10 laptop
and sometimes / a few time, ) my
laptop does not recognize my Note5
Yes, , it charges phone (just like yours) but does not recognize phone.!
I then have to re install drivers for phone I use Smart Switch to re install drivers.
Then it works ok for a while etc..
Why don't you test phone on someone else's pc or laptop to make sure.?
Overall my Note5 is mostly recognized by laptop
Good luck
Click to expand...
Click to collapse
Thank you for the reply.
As I have already mentioned, I did try another laptop. Mine is windows 8.1 x64 and my brother's windows 10 x64. I tried re installing the drivers from smart switch but to no avail.
Any other ideas?
Hazardous Pain said:
Thank you for the reply.
As I have already mentioned, I did try another laptop. Mine is windows 8.1 x64 and my brother's windows 10 x64. I tried re installing the drivers from smart switch but to no avail.
Any other ideas?
Click to expand...
Click to collapse
hi ,
why i still think its laptop /pc drivers related.
(But yes ,i might be completely wrong ..?)
i have laptop win 10 x64 also.
The issue is of laptop, not always recognizing a device /similar as yours ,but charging device .
Other devices, when trying to connect to laptop (,not just my Note5 ),( from time to time) eg Note 2,..3 ..4 , USB flashstick ..my Polar M400 running watch etc .Device is not recognized but charging .
So for me,
its just not Note 5 but other devices also (.from time to time) .
My "take " on this issue is that it points between drivers (pc ,laptop) //// relevant devices eg Note 5 ..etc . and not just the firmware issue of Note 5 ,??
but yes, as stated i might be wrong .
good luck
Post note ,
i have to add reinstalling drivers "sometimes " help " ,
but it happens again, later. ( not recognizing device )
So i am pointing fingers, at Windows o/s + the "company/maker " of laptop ..pc and + devices .The compatibility between all three above ,combined and yes i had similar issues ( from time to time with Win 8 ../Win 8.1 etc ).
Yet, i have also found that certain of my devices
that work nearly 100% of time on my laptop !,
which indicates to me, the compatibility of devices between device /laptop ,is very good ..??
I have a note 2 and it works every time when I plug it to either pc. My laptop is lenovo with all the latest drivers. Hopefully, marshmallow will address this issue because otherwise, this means that I can't root my device.
Hazardous Pain said:
I have a note 2 and it works every time when I plug it to either pc. My laptop is lenovo with all the latest drivers. Hopefully, marshmallow will address this issue because otherwise, this means that I can't root my device.
Click to expand...
Click to collapse
Wait, have you tried this yet?
Pull down notification menu while phone is plugged in and there should be a option for changing from charge mode to mtp and such. Just pull down notification and tap on the biodiversity that's lasted.
Sent from my SM-N920T using Tapatalk
Hazardous Pain said:
I have a note 2 and it works every time when I plug it to either pc. My laptop is lenovo with all the latest drivers. Hopefully, marshmallow will address this issue because otherwise, this means that I can't root my device.
Click to expand...
Click to collapse
hi ,
strange ,
just for the record i also have a Lenovo Flex 2 laptop ( x64 ) Win 10 .!!!
i have rooted all my devices on Lenovo laptop ( Note 2, Note 3 , Note 4 and my Note 8.0 tablet etc )
Yet , i am at moment not interested in rooting my Note5 ( i have it already a couple of months )
I am happy keeping myself busy with Theme store ,tweaks/beta apps and lately with the interesting Lockmaster app( Play store ) for lockscreen ... etc .
If i get the root "urge " i pick up my other rooted devices and use them .or /update or/ install root only tweaks/apps etc. for my rooted devices .!!
i hope Marshmallow fixes your issues .!!
good luck
Jammol said:
Wait, have you tried this yet?
Pull down notification menu while phone is plugged in and there should be a option for changing from charge mode to mtp and such. Just pull down notification and tap on the biodiversity that's lasted.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
There are no options in the pull-down menu it just says cable charging
Hazardous Pain said:
There are no options in the pull-down menu it just says cable charging
Click to expand...
Click to collapse
Did you try clicking where it says Cable Charhing?
Edit: Never mind that. I see what you mean. That's odd it's not there for you. It definitely sounds like a PC issue. You can try completely removing all Samsung drivers and start over. Just using the Uninstaller will not cut it though. You'll have to do a system level cleaning of all samsung drivers.
Sent from my SM-N920T using Tapatalk
Hazardous Pain said:
Hi,
I connected my note 5 to my laptop today, and surprise surprise, it is no longer recognized by the PC (though it charges). It used to be fine, I don't know what changed!
I tried different cables, different USB ports and different laptops
I tried to plug it in normal mode, safe mode, recovery mode and download mode
I tried switching USB debugging on/off
I tried the *#0808# menu, and I tried MTP+ADB and CP options
I uninstalled drivers from the PC and installed the latest from the samsung website
I tried both kies and smart switch
nothing worked! I am not doing a factory reset because I have seen many people do it for other devices and none of them solved it this way! I'm waiting for the Marshmallow update, maybe it will fix this annoying issue. Meanwhile do you have any other ideas
Click to expand...
Click to collapse
navdeepavi said:
Hazardous Pain said:
Hi,
I connected my note 5 to my laptop today, and surprise surprise, it is no longer recognized by the PC (though it charges). It used to be fine, I don't know what changed!
I tried different cables, different USB ports and different laptops
I tried to plug it in normal mode, safe mode, recovery mode and download mode
I tried switching USB debugging on/off
I tried the *#0808# menu, and I tried MTP+ADB and CP options
I uninstalled drivers from the PC and installed the latest from the samsung website
I tried both kies and smart switch
nothing worked! I am not doing a factory reset because I have seen many people do it for other devices and none of them solved it this way! I'm waiting for the Marshmallow update, maybe it will fix this annoying issue. Meanwhile do you have any other ideas
Click to expand...
Click to collapse
The issue is not with your device. It's because of Windows. Is there another computer that you can use to connect your device to that you have never connected to before? Also make sure that you are using either the cable that came with your device, or at least a good quality cable. I've had that issue occur in the past because I was using a cheap cable.
Click to expand...
Click to collapse
Jammol said:
The issue is not with your device. It's because of Windows. Is there another computer that you can use to connect your device to that you have never connected to before? Also make sure that you are using either the cable that came with your device, or at least a good quality cable. I've had that issue occur in the past because I was using a cheap cable.
Click to expand...
Click to collapse
I did plug it in my brother's laptop but no dice. I tried the OEM cable and an Asus cable on USB 2 and 3 ports, it did not work on either pc. How can I completely uninstall samsung drivers?
For users having the same issue, I found a solution (which also fixes all charging issues by the way).
If you look at the charging port, you will see a "tongue" where the pins connect. We all know that fast charging requires 5 pins not 4. The OEM cable comes with 5 as you all know. However, I found the OEM cable to be very fragile and not reliable, one pin tends to get bent without much pressure. This leads to the "tongue" going down somehow. The fix is to get the "tongue" up a bit, use a toothpick or something that does not conduct power. As for the cable, I suggest you use an Asus cable (I have 3 of those, 2 from my nexus 7s and 1 from my Zenwatch). Asus cables come with 5 pins and they are sturdier than Samsung's and they are a bit longer as well. Now the phone charges properly, fast charging and all and the computer recognizes it once again.
Hope this helps you too
Hazardous Pain said:
For users having the same issue, I found a solution (which also fixes all charging issues by the way).
If you look at the charging port, you will see a "tongue" where the pins connect. We all know that fast charging requires 5 pins not 4. The OEM cable comes with 5 as you all know. However, I found the OEM cable to be very fragile and not reliable, one pin tends to get bent without much pressure. This leads to the "tongue" going down somehow. The fix is to get the "tongue" up a bit, use a toothpick or something that does not conduct power. As for the cable, I suggest you use an Asus cable (I have 3 of those, 2 from my nexus 7s and 1 from my Zenwatch). Asus cables come with 5 pins and they are sturdier than Samsung's and they are a bit longer as well. Now the phone charges properly, fast charging and all and the computer recognizes it once again.
Hope this helps you too
Click to expand...
Click to collapse
so meaning the charging port "tounge" need to be lift up a bit? so not the cable problem? im on this situation now.. i tried all my cables and only fast charging.
jayyusz said:
so meaning the charging port "tounge" need to be lift up a bit? so not the cable problem? im on this situation now.. i tried all my cables and only fast charging.
Click to expand...
Click to collapse
Yes, exactly
Hazardous Pain said:
Yes, exactly
Click to expand...
Click to collapse
I'm having this same problem these same problems. Other then I'm not able to get it to recognize even after doing everything that was said to do in this thread.
I feel like I'm missing a file? I was messing with them and just may think that could be my problem. is there anything else that has not been said in this thread I could do to fix this problem? When connected to my computer it recognize it as a charger. I can't access my files from my computer to my phone.
any help would be very helpful! Thanks!
I'm having the exact same problem but now I tried to use Flashify to go back to original recovery instead of TWRP & now by recovery or boot IMG is screwed so it wont even boot to recovery..
It boots only to download mode & is not recognized by any PC we have, with every cable I've tried.. uhhgggggg
I was having the same issue. Here is what solved it for me:
• Disconnect the usb cable.
• Go to Control Panel\All Control Panel Items\Troubleshooting\Hardware and Sound
o Go down to device / hardware and devices – click on that
o Follow instructions to correct issues. This found I needed a bus device driver update.
o Let it update and once done go out.
• On PC - Go to Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings - go down until you get to the part that says "All Networks" ...expand the list by clicking on the arrow to the right. In this area you will see "Media Streaming" There should be an area highlighted in blue that says "Choose media streaming options" click on that. Make sure you "allow all" . Once that is done, click "ok" at the bottom. Plug your device into the usb and it should be recognized. Seems a recent Windows update has that filter off.
• Now, restart your computer.
• Use original usb cord that came with phone! Plug in phone then plug in usb to computer.
• It should recognize your device now.
I now have to restart computer every time I want to connect my device but it works.
Hi I am having that same problem with my note 4. It doesn't seem to be a pc problem as no pc at all none Nada recognizes the phone. Windows 7 to Windows 10. None. Used 2 workmates of mine who also have note 4s on my laptop and all the laptops i used i used their phine on itand they worked so blaming the pc seems to be out of the equation..your solution and all those settings have been untouched as it has all devices allowed ..... tried cleaning the connectors and also different oem cables to no avail ..The only thing I have not done is change the logic board
Hi I hope somebody can help me. I am having exactly the same issue. though I don't think its PC or Laptop problem. I have two Note 5 the other one is working just fine, while the other Note 5 that was just charging was connected I noticed that running *#0808# I can select AP and CP but MTP+ADP was not selected and if I try selecting the radio button I will be able to but after pressing Ok or Reboot it back to no selection at all. Which I observe on my other Note 5 that was working its always selected every time I run *#0808#.
One more thing noticed is that on the Note 5 that was not working I boot it download (ODIN) mode and connect back to USB of my PC and Laptop, I hear a sound (the typical sound in windows once you connect any USB device) though I cannot access it I am positive that my USB port on both device are in good condition and since it was detected in windows through ODIN boot mode I was under the impression that its a phone software/firmware related. Can somebody help me on this one? thanks

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