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I have been through 2 phones already, this one here is the worst yet. Within the 1st hour of use it had rebooted 3 times. Now it seems to happen at random.. the phone can be sitting idle on the table and it will randomly reboot.
Anyone else having issues this bad?
Chr0nicDreamz said:
I have been through 2 phones already, this one here is the worst yet. Within the 1st hour of use it had rebooted 3 times. Now it seems to happen at random.. the phone can be sitting idle on the table and it will randomly reboot.
Anyone else having issues this bad?
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Click to collapse
Mine's done it about 3 or 4 times in the month I've owned it... perfectly acceptable and better than my previous Android device... or my iPhone before that as a matter of fact.
I have to wonder if it is due to some piece of software you have installed.
The new phone was received today. I had only added my gmail account to it and not restored anything on it yet. it was bone stock with the exception of the account. and it rebooted now 5 times in the last 1.5 hours. The last 2 times were done AFTER a factory reset
Mine reboots maybe once or twice a week, which while annoying, I can live with.
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Youssarian said:
That bad no, but mine had the occasional reboot as well and that was completely stock. It did it after resetting the vivid. The next logical thing was to back off the stock bloatware / spyware one at a time and of course the stock app uninstall is very limited, but I did what I could and it still did it. I blamed Carrier IQ, which may, or may not be true, but I blame it anyway. <G>
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What I have come down to is returning it to amazon. After speaking to a very polite and helpful rep he had state they have been getting lots of returns for locked bootloaders as the main reason but also random reboots. So he gave me the skyrocket for free i just have to make sure that upon delivery I hand the vivid to UPS. I really Hate to leave HTC but this is something I cannot deal with as I need a phone that works since it is tied to my business.
I've had mine for a couple weeks now and it has done it once. Freaked me out though. It was just sitting on the car seat when I happened to look over, it shut off briefly and went to the splash. I thought about returning it at that momnet... and still am. If It wasn't so new, I probably wouldn't care.
Mine did this while charging and went away with new battery. I called HTC and they sent one out.
Bad batch of phones?
There is another, older thread on this same issue. I have experienced reboots three times in this first month, but not in the past week or so. Based on your experience, and some other issues in other threads, I think there must have been a bad batch of phones. It's too bad a replacement did not make things better.
I used to have random reebots, but for the past couple weeks it hasn't happened. Not worried about it anymore.
I don't really get random reboots anymore but it freezes sometimes while trying to lock/unlock the phone. Just emailed HTC to see if my device is faulty or if its a known issue.
Sent from my HTC PH39100 using XDA App
travisxcore said:
I don't really get random reboots anymore but it freezes sometimes while trying to lock/unlock the phone. Just emailed HTC to see if my device is faulty or if its a known issue.
Sent from my HTC PH39100 using XDA App
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I just got a call from HTC regarding a failure to help resolve an issue and the bad review i gave them via their survey lol.
Hi All,
I don't want sound like a complete n00b, but there is no other way to describe this. Since a week or 2 my sensation XL is rebooting randomly. I'm running stock rom. First i thought it was a bad app or something. I did a factory reset, updated it to ICS 4.0 & no apps installed. But it keeps rebooting! hell! it is getting worse! i'm now rebooting countless times a day! sometimes when i Unlock, during browsing, calling, absolute RANDOM!
The phone is about 2 months old, not branded. no damages or anything.
Hope someone can help me!
If you have a warranty on it. Send it.
If not, honestly could be a million reasons for this problem.
Surely this is a problem with hardware.
Yeah what stona said. Sounds like a dodgy mobo
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2
Thought so, and I already intended to return it. But strange thing is that it happened after several weeks working perfectly.
This is micro electronics. A little moisture and integrated circuits are raging.
So here is an update.
I went back to the shop with my phone and they sent it back to HTC. After about 10 days i got note to pickup my repaired phone. The random reboot has been solved due a "boardswap". But the connection loss I also had frequently was still there. I googled this issue and saw the term "death grip" also known problem with the Iphone4.
Today at work i made the below video.
youtu.be/NsdT9v4NW7M
Awaiting your comments.
I've found that if you hold it round the bottom white insert on the bottom, my wife always drops a bar? Happens on every rom.
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
Laue said:
So here is an update.
I went back to the shop with my phone and they sent it back to HTC. After about 10 days i got note to pickup my repaired phone. The random reboot has been solved due a "boardswap". But the connection loss I also had frequently was still there. I googled this issue and saw the term "death grip" also known problem with the Iphone4.
Today at work i made the below video.
youtu.be/NsdT9v4NW7M
Awaiting your comments.
Click to expand...
Click to collapse
To avoid that, do like me. For 4 months in Hogwarts i learned to lift, unlock or take a call without touching the phone
Okay, so this means I have to accept that this phone drops 3 bars of signal when i hold it pretty normal if you ask me.
I've been an HTC fan for almost 10 years now but i'm not sure if i'm gonna accept this with my new phone...
Laue said:
Okay, so this means I have to accept that this phone drops 3 bars of signal when i hold it pretty normal if you ask me.
I've been an HTC fan for almost 10 years now but i'm not sure if i'm gonna accept this with my new phone...
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Click to collapse
Seriously now.....i have same issue when i hold it, but i am a bit in not good covered area. When i hit downtown no matter how i hold my phone it has full reception. I don't know why that happens but it is not a biggy for me.
Nothing personal but to be a fan these days is not wise. You say you will not accept that. Well wait 1 year and you wish to have such quality like now
Death grip a fact?
I have a similar issue with my own Sensation, and mine is only 4 months old. Almost every 1 in 2-3 calls ends in an reboot during the call. I have no idea why. I thought it was due the duration of the call, and the phone overheating, but it happens sometimes as soon as I answer the phone. Does it have something to do with the apps on the phone taking up too much memory? Or is it this unproved death grip idea? I don't know.
Is there any light you can shed on my problem? Thanks!
mgar7006 said:
I have a similar issue with my own Sensation, and mine is only 4 months old. Almost every 1 in 2-3 calls ends in an reboot during the call. I have no idea why. I thought it was due the duration of the call, and the phone overheating, but it happens sometimes as soon as I answer the phone. Does it have something to do with the apps on the phone taking up too much memory? Or is it this unproved death grip idea? I don't know.
Is there any light you can shed on my problem? Thanks!
Click to expand...
Click to collapse
I also experienced this kind of problems, to me it seemed that cleaning the battery contacts did the trick, you should try it and see if it works or not.
You could try to clean them with a toothpick or if the the phone is older and you don't care that much for the battery contacts with a screwdriver (i used to do this on older phones like my old and trusty Nokia N95, also had random reboots )
Other than this i don't know what to say, as for the ROM, it did this kind of things on stock ICS, modded ICS, sense 3.6, sene 4.0, sensless, it didn't matter what rom or kernel i used, so this what i believe was the problem.
Hope this helps
I had my phone flashed since I experience this so called death grip - random crash. does rooting help to resolve this? my phone is now 1 year old since I bought it.
Hey Guys,
I have been searching for hours now and cannot find anyone having the same or similar issues with the One as me
and I am really becoming desperate..
So, the problem is that I cannot charge the phone anymore, whenever I try to do so the battery symbol becomes grey with an exclamation mark.
I have no clue what the reasons for this are and why it occurs, also this is the second time now that this happens to me.
I have already sent it to the repair service 3 days after I bought the phone, this time it lasted around 3 weeks until it happened again.
So far I am loving the phone and its features, but this problem is driving me mad, any help would be appreciated!
Edit: it ran out of battery and now I can neither turn it on nor is it charging
Lazngann said:
Hey Guys,
I have been searching for hours now and cannot find anyone having the same or similar issues with the One as me
and I am really becoming desperate..
So, the problem is that I cannot charge the phone anymore, whenever I try to do so the battery symbol becomes grey with an exclamation mark.
I have no clue what the reasons for this are and why it occurs, also this is the second time now that this happens to me.
I have already sent it to the repair service 3 days after I bought the phone, this time it lasted around 3 weeks until it happened again.
So far I am loving the phone and its features, but this problem is driving me mad, any help would be appreciated!
Edit: it ran out of battery and now I can neither turn it on nor is it charging
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Click to collapse
Have you been using the provided charger? Sounds like they didn't change out the battery you got a bad one. I have never seen android do that unless the battery or something is really broken.
nullkill said:
Have you been using the provided charger? Sounds like they didn't change out the battery you got a bad one. I have never seen android do that unless the battery or something is really broken.
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Click to collapse
Yes, I used the charger provided which is working just fine with my previous One X and I also tried to use the charger of the One X without success though..
Lazngann said:
Yes, I used the charger provided which is working just fine with my previous One X and I also tried to use the charger of the One X without success though..
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Click to collapse
Yeah it's bad. Too weird. You are not alone a couple other people are having this issue just this morning. Like four or so ONES decided they would all just say goodbye at the same time. It's odd as I have not seen any other problems like this until this morning.
Guessing this is a DEV edition or you can't go to a carrier and have to go through HTC? If so make sure to tell them this device has already been in before for the same problem and at this point you want a new device not this defective one.
nullkill said:
Yeah it's bad. Too weird. You are not alone a couple other people are having this issue just this morning. Like four or so ONES decided they would all just say goodbye at the same time. It's odd as I have not seen any other problems like this until this morning.
Guessing this is a DEV edition or you can't go to a carrier and have to go through HTC? If so make sure to tell them this device has already been in before for the same problem and at this point you want a new device not this defective one.
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Click to collapse
I will do so as soon as I get back to Germany where i purchased it, as I'm still in London for studies until the end of may :crying:
The charging time is ver bad. I had the same thoughts at first. I changed the calbe and the charger... In Elixier2 i don`t have more than 500-700 mA... I charge the Phone overnight. But my Battery lasts more than two days
Hi everybody,
I was (am?) running CM 10.1 for a couple days just to see how it was, and it was nice. I was going to make it my daily driver until I got a call while the phone was in my pocket and suddenly, the ringing stopped. I took the phone out of my pocket and tried to unlock it. No cigar. It must have powered off. Pressed and held. Nothing. Bootloader? Nope. Try under the halogen work lamp. Nope. No charging light, no splash screen, nothing. Just a brick.
How is it possible for the phone to just brick itself like that? I remember setting the max clocking speed at 1.5ghz and the governor to "conservative" but that's really it. Plus I had rebooted a couple of times between then and now. I ddon't have many apps, let alone many that have root access. So what's up?
Please help me. I give my battery 15 maybe 24 hours before it dies and I can't boot.
Oh yeah. I don't have S-off, I got my version of CM from get.cm, no custom kernel, or any mod of any sort. The phone was not actively doing anything, except for sitting in my pocket. I held the power button and the power + volume for a good 20-30 seconds.
EDIT: Is my only option to play dumb and ask for warranty? D': I don't want to do that because the rep who traded in my GS2 noticed that it was rooted. I'll probably get denied.
Seriously, anybody? What are my options? What caused this? Is it my fault?
I wish I had some insight on why that happened to you or how to fix it. What I can say is that I was thinking about flashing my first AOSP rom in the near future but was iffy on it. Now I'm super iffy.
I suppose there is a possibility that it was not software related. Maybe the phone is just a clunker? Hopefully someone more knowledgeable than myself can comment.
try posting this in the CM 10.1 forums and you will get a result. sorry.
Sent from my SGH-I747 using xda premium
SantinoInc said:
I suppose there is a possibility that it was not software related. Maybe the phone is just a clunker?
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Click to collapse
That's a possibility, and what I'm thinking too. Surely someone would have noticed if their phones blew up when they received a call right? The phone wasn't doing anything I hadn't done before (i.e. receiving calls).
You think Sprint will replace it? It's pretty much mint other than the software.
And there is no HTC One Cyanogenmod forum yet.
EDIT: So is it safe for me to go to the store and tell them it crapped out on me? Will they be able to tell that I rooted it?
Have you tried using the HTC charger that came with the phone and letting it charge for for an hour? If the phone got completely discharged it may take up to 10 minutes just to lite up/
RJR
rrusek said:
Have you tried using the HTC charger that came with the phone and letting it charge for for an hour? If the phone got completely discharged it may take up to 10 minutes just to lite up/
RJR
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Click to collapse
First off, Lithium ion batteries do not completely discharge, ever. If they do, they are ruined. Your phone will turn off before it lets the battery drain.
Second, I had at least 80% charge left when it bricked this morning. But what the heck, might as well.
EDIT: Wow. I googled hard bricks and pretty much every case is some kind of update or flash gone wrong. Nobody was just walking around when their phone bricked. This is weird. Considering how rare hard bricks are and the fact that the only apps with root access I had were Ti, File Manager, Spirit and Nova, I'm inclined to believe this is a hardware issue. But I can't be sure.
Bumping. I only have a little while before my charge runs out.
Hmmm, do you know, or have an idea what the battery life was when the incident occurred?
==
EDIT: Oh I see...
I unplugged it about 3 maybe 4 hours before it bricked. It had maybe an hour of screen time then. I'm assuming I had around 80% when it bricked. I have no idea how much power the device is currently consuming. But if it's truly bricked, prolly not much, so it'll last for a while.
If it isn't truly bricked, then probably not that long...
Guys, I'm desperate. I'll try absolutely anything.
All right, it seems like I'm done. This device is toast. Even though it seems like I didn't make any mistakes. I know that almost for sure because my phone was ringing when it bricked at 12:36 P.M. today.
Based on what I've said, does anybody think I am COMPLETELY to blame for this? I don't want my conscience to eat me alive when I take this is for warranty and play dumb. I truly believe this has nothing to do with rooting/custom ROM. I really believe this is a defective phone. Am I wrong?
Did u try the bright light trick
Sent from my HTCONE using Tapatalk 4 Beta
Try the bright light trick...
You can't even get into the boatloader? Or does anything show up when you plug it into the computer?
Sent from my HTCONE using xda app-developers app
sauprankul said:
Hi everybody,
I was (am?) running CM 10.1 for a couple days just to see how it was, and it was nice. I was going to make it my daily driver until I got a call while the phone was in my pocket and suddenly, the ringing stopped. I took the phone out of my pocket and tried to unlock it. No cigar. It must have powered off. Pressed and held. Nothing. Bootloader? Nope. Try under the halogen work lamp. Nope. No charging light, no splash screen, nothing. Just a brick.
How is it possible for the phone to just brick itself like that? I remember setting the max clocking speed at 1.5ghz and the governor to "conservative" but that's really it. Plus I had rebooted a couple of times between then and now. I ddon't have many apps, let alone many that have root access. So what's up?
Please help me. I give my battery 15 maybe 24 hours before it dies and I can't boot.
Click to expand...
Click to collapse
i knew there was something going on here, between cm10.1 and the sprint htc one ? sure makes me wonder, i've been on my replacement for nearly 2 weeks now running stock rooted with s-off. http://forum.xda-developers.com/showthread.php?t=2310750
Ok I just read your thread and was wondering. did you get your 150 back?
Either you and I are incredibly unlucky or the m7spr cm 10.1 is suicidal.
Just a question. in general, what setting were you using? Anything similar to mine? I had also set notification light to "long". how about you?
sauprankul said:
Ok I just read your thread and was wondering. did you get your 150 back?
Either you and I are incredibly unlucky or the m7spr cm 10.1 is suicidal.
Just a question. in general, what setting were you using? Anything similar to mine? I had also set notification light to "long". how about you?
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Click to collapse
I was told I would be refunded on my next bill so i'm waiting it out to see before I send back the bricked one. no i was stock-cm and what I mean by that is i installed cm10.1 added my apps, set up my home screens and used it like that until it died. i changed nor tweaked any of the settings from cm defaults
The same thing happened to my room mates HTC One yesteray. I first installed CM, and it was getting extremely hot, so I decided to try rootbox, similar issue, and the device was discharging far too fast. He turned the phone off to wait for me to get home so I could try to fix it. I got home, and there was no sign of life, it was charged fully before he turned it off. It wouldn't turn on at all. I had him take it to sprint and do warranty, they said they needed to open it(LAWL). He went back an hour later, they couldn't open it of course. They handed him a new phone.
Have you tried plugging it into a pc to see if it recognizes anything in device manager? Checked adb devices and fastboot devices?
I have. And nothing. No charge no power no recognizing
Sent from my HTCONE using Tapatalk 4 Beta
The screen acts as if someone is pressing random buttons and swiping etc. It does it for seemingly no reason at random times and sometimes only lasts a few seconds and other times lasts for 10 minutes or so. It is very annoying and makes using the phone impossible whilst it is happening.
I am rooted, S-OFF and running a 4.4 GPE Rom.
My actual carrier is EE so it wasn't originally a GPE if that makes a difference!
Thanks,
Joe
It could be a small pieces of dust under the glass. Probably factory defect.
NeoCreator said:
It could be a small pieces of dust under the glass. Probably factory defect.
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Click to collapse
It's only a recent thing. I have had the phone for about 8 months now and it's only recently started happening in the last 2 months or so which makes me think it isn't a factory defect.
smartiejoe said:
It's only a recent thing. I have had the phone for about 8 months now and it's only recently started happening in the last 2 months or so.
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Click to collapse
i had the same problem and i only had the phone for 7 months
fuzziion said:
i had the same problem and i only had the phone for 7 months
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Click to collapse
What did you do about it? I was hoping it was something to do with ROM and I could just restore it.
smartiejoe said:
What did you do about it? I was hoping it was something to do with ROM and I could just restore it.
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Click to collapse
i had a warranty so they give me a new one
smartiejoe said:
The screen acts as if someone is pressing random buttons and swiping etc. It does it for seemingly no reason at random times and sometimes only lasts a few seconds and other times lasts for 10 minutes or so. It is very annoying and makes using the phone impossible whilst it is happening.
I am rooted, S-OFF and running a 4.4 GPE Rom.
My actual carrier is EE so it wasn't originally a GPE if that makes a difference!
Thanks,
Joe
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Click to collapse
Its hardware issue, i'hv had this issue before you have to send in for warrenty, the more you leave it alone the worst it gets.
i used to have the same problem on My Desire X, nothing on Htc One but as soon as i deleted the Super User app & Unrooted it, it started working fine....