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$100 serviced Hd2 repair goes awry

I took my shattered glass HD2 in to replace the glass today at a local store. I was quoted $100 for the glass replacement. I thought, "hey excellent price. I'd rather pay a bill than ruin my phone by doing it myself." (I have fixed all my prior lcds on my phones just FYI) Needless to say about 5 hours later they tell me that due to the damaged state of the phone the lcd was affected as well from the jarring it took when it was shattered. Apparently there were was one large tear of the anti-glare coat on the top left hand side and two other areas where it was lifted as well.
I tried calling them out by saying the technician did not take the required precautions to avoid tearing the anti-glare coat on the lcd when separating the digitizer and lcd.
Unfortunately, I had the option of continuing as is or ordering an lcd screen from them for another $100. The owner who seemed pretty nice said he would try and see if he could get the price on the replacement lcd lowered. Personally, I believe I should not have to pay for the lcd since it was NOT damaged when I took it in.
I probably don't have any recourse though since they say it's a risk associated with this phone. I should have just bought the combo together and done it myself. That's what I get for trying to save a few dollars.
Would you gentlemen have any suggestions?

theres not really much you can do unless you just want to live with it. i was going to suggest getting a warranty replacement but realized it voids warranty when taken apart. if you want things done right DIY cant really rely on shops to do anything anymore..

That sucks. I'd want to be damn sure they are replacing the screen with a genuine article too.
Unfortunately you can't really prove that the membrane wasn't damaged prior to them touching the phone so it will be hard to get out of this one without forking out extra, however I suppose you could always politely threaten them with legal action and a public flaming on a busy internet forum if they don't want to play nice.
It's worked for me i nthe past when i've had issues with car servicing.

Warranty?
k20a1 said:
theres not really much you can do unless you just want to live with it. i was going to suggest getting a warranty replacement but realized it voids warranty when taken apart. if you want things done right DIY cant really rely on shops to do anything anymore..
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No warranty for physical damage to unit. Insurance would have covered it, if insurance was purchased? I did..

[Q] Broken glass

Unfortunately
My note 3 has a broken glass
looks like a bullet hit the lower left corner over the phone icon.
The phone is fully functional and you cant see the cracks but you can see where the bullet type crack is.
In the past I had an iphone do something similar. I took it to apple got it replaced free based on how the crack was.
This crack is similar.
Where would I take it to? AT and T? or a Samsung kiosk at Best buy?
I called a local repair place that fixes phones and tablets he wanted 200+ to fix it. Said to not just replace the glass but the lcd as well because to fix the 20$ glass he wouldnt guarantee his workman ship. I saw a youtube video where the glass is glued to the LCD apparently.
Suggestions?
Thanks

redrover69 said:
Unfortunately
My note 3 has a broken glass
looks like a bullet hit the lower left corner over the phone icon.
The phone is fully functional and you cant see the cracks but you can see where the bullet type crack is.
In the past I had an iphone do something similar. I took it to apple got it replaced free based on how the crack was.
This crack is similar.
Where would I take it to? AT and T? or a Samsung kiosk at Best buy?
I called a local repair place that fixes phones and tablets he wanted 200+ to fix it. Said to not just replace the glass but the lcd as well because to fix the 20$ glass he wouldnt guarantee his workman ship. I saw a youtube video where the glass is glued to the LCD apparently.
Suggestions?
Thanks
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Click to collapse
If you still have warranty from At&t, take it to them. Call them up and see before going there to waste your time. I did some research for you and on ebay the lcd/screen replacement costs about $189. On a wholesaler place known for parts, it costs about $236.
: http://www.etradesupply.com/samsung/galaxy-models/samsung-galaxy-note-3-n900t.html
In all honesty, you're better off just getting it done at the repair shop if and only if you cannot figure something out with AT&T for a replacement.

The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)

redrover69 said:
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
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Click to collapse
Yeah, call up At&t from where you bought it. I don't know about physical damage like a cracked screen though. That's all you because you can't really prove it magically cracked on it's own. So it comes down to luck basically if they allow you to return it for a replacement. Try and see.

redrover69 said:
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
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Click to collapse
Yes, it's still under manufacturer warranty. But the warranty doesn't cover breaking the glass. (You can always try, but I'd be surprised if they go along.)
If you bought AT&T's insurance, then that will cover accidental damage such as this. But there's a $199 deductible.

Gary02468 said:
Yes, it's still under manufacturer warranty. But the warranty doesn't cover breaking the glass. (You can always try, but I'd be surprised if they go along.)
If you bought AT&T's insurance, then that will cover accidental damage such as this. But there's a $199 deductible.
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Lol yeah and at that point you might as well pay a repair shop.
To the OP, they are not going to warranty anything that has physical damage. Unless you have insurance I can promise you it's not even worth your time to talk to them over a broken glass.

I broke my LCD about a week ago and ordered the the front assembly for about 200 and installed it myself. But patients is the key if that's something you don't have let someone else do it. But I wouldn't only do this is your outside or your warranty which in my case I was.
Sent from my SAMSUNG-SM-N900A using Tapatalk

Broken Glass
If you still have warranty from At&t, take it to them. Call them up and see before going there to waste your time

repairing the note 3 glass
i repair the galaxy phones. its gonna be pricey to replace the whole lcd assembly but much cheaper doing glass and adding the glue to it. you can see my video on it. if you think you can do it, itll cost you around 40-50 in materials.
heres the youtube video i made on how to replace the samsung galaxy note 3 glass/screen. if you have questions just send me an email or message. you can find me on google : texfixdfw
cant post the link so just search up:
samsung galaxy note 3 glass only replacement & LOCA bonding

Rear camera lens cover

Just an FYI for anyone else in the same boat.
After going round and round with several local shops to try and replace the rear camera lens on my Note 4 I have finally given in and shipped it off to Samsung. I used their Facebook Customer Service portal. All communication were done through email afterwards.
The first shop ordered the "part" only to finally receive the housing for the lens and not the actual lens. Oooops. That was 17 days wasted. Two other shops swore they could get it fixed but turned up empty handed when they looked in the computer. Samsung just hasn't made this part available yet.
I found the entire chassis (including lens) on eBay for $80 but it ships from England (I'm US) and would take 10-15 days. Plus the hassle of swapping out the components would lead me to outsource it. Which would be yet another sum of money.
The total cost from Samsung (and they paid for priority shipping) is $70 with a promised return of 7-9 days.
Luckily I have my trusty old HTC One to use as a temp. Man this thing feels small.

As a follow up....I received my email from Samsung saying that the phone had been received and repaired. Total cost is $70.65. It does state that phone is OOW (out of warranty) as they most likely discovered it was not a stock ROM or that KNOX had been disabled. Hopefully that doesn't haunt me over the next year.
They show an ETA of 12/19 for return shipping. That would put it at 9 days turn around. Their window of 7-9 days seems legit.

What was wrong with the camera?

Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?

wease said:
Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?
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If you send it to Samsung of coarse they gonna power the phone and when it has something out of sack they will look to see what's up. No reason ever to go to Samsung. I rather get a refurbished device
BAD ASS NOTE 4

wease said:
Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?
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Click to collapse
Scratched or cracked camera lense is not covered under warranty. I'm pretty sure at least.
Sent from my SM-N910T using XDA Free mobile app

OOW?
BACARDILIMON said:
If you send it to Samsung of coarse they gonna power the phone and when it has something out of sack they will look to see what's up. No reason ever to go to Samsung. I rather get a refurbished device
BAD ASS NOTE 4
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Click to collapse
wease said:
Interesting that they said it was OOW, clearly it is not a year old, so are they looking at Knox and considering that voiding the warranty now?
Click to expand...
Click to collapse
After looking at the info they provided in the email they did not specifically say that the phone is now considered OOW or if the repair was an OOW repair. Once it arrives I will investigate further. They did say, however, that the phone would be factory reset so perhaps this is where they noticed the different ROM. Either way it doesn't matter to me. Its still cheaper than the JUMP program would have provided.
And $70 for a repaired phone vs. $650 for refurbished? I'll take the $70, thank you. I couldn't care less about factory warranty. Its only one year and I'll own Note 5 by then anyway.

jcotterman said:
After looking at the info they provided in the email they did not specifically say that the phone is now considered OOW or if the repair was an OOW repair. Once it arrives I will investigate further. They did say, however, that the phone would be factory reset so perhaps this is where they noticed the different ROM. Either way it doesn't matter to me. Its still cheaper than the JUMP program would have provided.
And $70 for a repaired phone vs. $650 for refurbished? I'll take the $70, thank you. I couldn't care less about factory warranty. Its only one year and I'll own Note 5 by then anyway.
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I would of paid 5 bucks shipping and had phone next day with full warranty. Jump insurance pays for itself and TMOBILE swaps out devices.
BAD ASS NOTE 4

Jump
BACARDILIMON said:
I would of paid 5 bucks shipping and had phone next day with full warranty. Jump insurance pays for itself and TMOBILE swaps out devices.
BAD ASS NOTE 4
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But its not covered under "warranty". This was not a manufacturing defect. It was accidental damage and thus incurs a deductible. And I doubt it would be less than $100 as its entirely internal and would require full unit replacement.
• A non-refundable deductible of $20, $50, $100, $150 or $175, depending on your device, apply to each approved accidental damage, loss and theft claim. Deductible may be collected from you by credit card, debit card or eCheck. A $5 processing fee will apply for each approved mechanical or electrical breakdown claims. Premium Handset Protection covers the device and certain accessories, when required. Accessories covered as part of a loss include standard chargers, batteries, and SIM cards.

jcotterman said:
But its not covered under "warranty". This was not a manufacturing defect. It was accidental damage and thus incurs a deductible. And I doubt it would be less than $100 as its entirely internal and would require full unit replacement.
• A non-refundable deductible of $20, $50, $100, $150 or $175, depending on your device, apply to each approved accidental damage, loss and theft claim. Deductible may be collected from you by credit card, debit card or eCheck. A $5 processing fee will apply for each approved mechanical or electrical breakdown claims. Premium Handset Protection covers the device and certain accessories, when required. Accessories covered as part of a loss include standard chargers, batteries, and SIM cards.
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Oh I see you never stated what was wrong with the lens. People asked and it must of been over looked.
BAD ASS NOTE 4

Clarification
BACARDILIMON said:
Oh I see you never stated what was wrong with the lens. People asked and it must of been over looked.
BAD ASS NOTE 4
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Haha. You're right. I guess its been such a personal quest for me that I instinctively assumed everyone knew what I was talking about. But yes, the camera lens on the rear shattered when the phone was dropped 16" without a case. Funny thing is I didn't even see the shatter as I only looked at the edge when I picked it up. After seeing ZERO damage around the edge I just assumed I got away with it. Nope. Discovered the lens was shattered two days later when I tried to take a picture and the preview screen showed a foggy/hazy shot. My stomach just fell out when I turned the phone over.

jcotterman said:
Haha. You're right. I guess its been such a personal quest for me that I instinctively assumed everyone knew what I was talking about. But yes, the camera lens on the rear shattered when the phone was dropped 16" without a case. Funny thing is I didn't even see the shatter as I only looked at the edge when I picked it up. After seeing ZERO damage around the edge I just assumed I got away with it. Nope. Discovered the lens was shattered two days later when I tried to take a picture and the preview screen showed a foggy/hazy shot. My stomach just fell out when I turned the phone over.
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Damn 16 feet and the phone lived. That's great. Gorrila glass 4 saved ya. They should of added it to camera to
BAD ASS NOTE 4

BACARDILIMON said:
Damn 16 feet and the phone lived. That's great. Gorrila glass 4 saved ya. They should of added it to camera to
BAD ASS NOTE 4
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16 inches

jcotterman said:
16 inches
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That sucks. Sorry read that wrong. Wow they should of done it for free. They tested this phone to be dropped from 3 feet.
BAD ASS NOTE 4

Good Samsung out of warranty service price in getting that part replaced.
Sent from my SM-N910T using Tapatalk

Occurance
Limeybastard said:
Good Samsung out of warranty service price in getting that part replaced.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
I would assume this will be a very common part replaced. If I were a conspiracy theory guy I'd say it was intentionally designed that way. But now I have a case so if the camera lens breaks again its because the entire chassis was crushed. Or it again fell 16" and landed lens first on a pebble. Which would be my luck.

Dead pixels on display after a fall from 2 feet

I bought Samsung Note 8 at the price of 56,000INR.
I added Samsung official back cover.
One fine day my phone fell from my bed side-table(barely 2 feet) and to my horror, not only its glass was damaged, its display got damaged as well.
If company boasts usage of Gorilla glass 5 and claims of doing multiple drop tests, how can the phone get damaged so easily by a mere 2 feet drop?
I filed a complaint to customer support saying that "I do not think the quality of product is at par with the price tag" and I am told that I will have to bear the expenses. The repair cost is approx 18,000 INR and they are giving me 25% discount which brings down the repair cost to approx 13,000 INR which is still too high.
Samsung makes a tall claim about drop tests. I have a youtube video link where they boast about drop tests, but couldn't share it here since the forum doesn't allow sharing outside links.
I consider this as "Misleading Advertisement" case.
I am thinking of suing the company on the grounds that:
1) They are misleading the customer with such ads
2) They are charging customer for a bad product. If the phone has Gorilla glass, the glass should have broken and protected the display from being damaged.
Do you guys think it is worthwhile taking the efforts to sue Samsung?

You dropped your phone, now it is broken. It will be very difficult that the drop in your case should not have damaged phone.
Samsung may have done a lot to make the phone more durable and more resistant to drops etc., but it doesn't mean the phone is drop proof.
Insurance can cover damage due to accidents, Samsung will not. Any coulance in reducing repair costs by Samsung is a bonus and all in my view you can expect.
Bottom line: don't sue Samsung.

You dropped the phone, then it is YOUR fault, just like that, the device was not designed or constructed to be undestructible or entirely shock proof, there are some heavy duty devices outhere,, but even those can suffer damage, the tests measure the capacity of the device to continue to operate after drops, shocks etc, that is, to be able to function, make and receive calls, the screen beeing legible and responsive to touch

If you have a history of dropping phones I'd strongly encourage you buy a Moto Z. The body is composed of metal, and the screen is shatter proof. I baby phones that are sandwiched between glass, whereas my Moto can handle drops unscathed.

The phone screen is glass.. The phone back is glass.. What makes u think dropping the phone won't break the glass?
No improvements? Ok let's compete it to another type of glass we all know.. Try a glass cup. Drop it and see.
Now do you see the improvements?
Sent from my SM-N950F using Tapatalk

amolguravxda said:
I bought Samsung Note 8 at the price of 56,000INR.
I added Samsung official back cover.
One fine day my phone fell from my bed side-table(barely 2 feet) and to my horror, not only its glass was damaged, its display got damaged as well.
If company boasts usage of Gorilla glass 5 and claims of doing multiple drop tests, how can the phone get damaged so easily by a mere 2 feet drop?
I filed a complaint to customer support saying that "I do not think the quality of product is at par with the price tag" and I am told that I will have to bear the expenses. The repair cost is approx 18,000 INR and they are giving me 25% discount which brings down the repair cost to approx 13,000 INR which is still too high.
Samsung makes a tall claim about drop tests. I have a youtube video link where they boast about drop tests, but couldn't share it here since the forum doesn't allow sharing outside links.
I consider this as "Misleading Advertisement" case.
I am thinking of suing the company on the grounds that:
1) They are misleading the customer with such ads
2) They are charging customer for a bad product. If the phone has Gorilla glass, the glass should have broken and protected the display from being damaged.
Do you guys think it is worthwhile taking the efforts to sue Samsung?
Click to expand...
Click to collapse
What is up with everyone wanting to sue Samsung? Is this because of the recent trend in America where everyone sues each other for absolutely no reason, now everyone else also wants to sue someone to make a bit of money because they're unhappy? "I'm unhappy, now you have to pay me".
Basically any lawyer you tell your story to, will laugh at you. Sure, Gorilla Glass 5 is supposed to be stronger, but the glass is also a lot thinner than they used to be 8 years ago. Just because it's been drop-tested, doesn't mean it's indestructible. It's still glass and it will still break. Samsung didn't falsely advertise anything. They just said it's been drop-tested, not that it won't or can't break. Plus, also, you dropped it and it's your fault. Samsung isn't liable for your own negligence. Suing a company for "false advertising" is just saying "I broke it and now I'm unhappy and don't want to pay the repair, so instead I want to try and make money out of them for my unhappiness".
Bottom line. No, I don't think you can sue Samsung because of that. What do you think the courts of the world would look like if every person tried to sue a mobile manufacturer for false advertising, every time they dropped their phone? Why do you think you haven't seen or heard of any such cases happening before? Because it's just ludicrous.
Stop being salty because you were negligent and broke your expensive device, and either pay the repair or get a different device. At the end of the day, no one buys a Note device for their reputable sturdy and ruggedness and resistance to breaking.

How much to ask on Swappa for Note 9 Exynos w/ small crack in back glass?

Front glass is fine.
Their "Criteria for Sale" states that the phone must be:
Fully functional, including all buttons, ports, and battery
Ready to activate. Not reported lost, stolen, or blacklisted
No cracked glass or water damage
So I guess I can't sell it on Swappa, right?

Dougmeister said:
Front glass is fine.
Their "Criteria for Sale" states that the phone must be:
Fully functional, including all buttons, ports, and battery
Ready to activate. Not reported lost, stolen, or blacklisted
No cracked glass or water damage
So I guess I can't sell it on Swappa, right?
Click to expand...
Click to collapse
As per Swappa's Criteria: https://swappa.com/faq/selling
https://swappa.com/faq/selling/listing-device-criteria
If your phone meets their criteria, then you can sell but check with Swappa is the best.