Hey guys, quick question... I "lost" my phone(bricked it due to being a moron). I filed my insurance claim(from being in the cell phone industry, its the best thing to do). Well, long story short, I called VZW and let them know that I found the phone again and they un blacklisted the lost phone's ESN. I can't get my deductible back from Asurion now since it's been over 7 days. Can I uh "dispose" of this phone on lets say Ebay?
If you sell the old phone its fraud, if you send it to the insurance company its not fraud. Either way the odds of anything bad happening are slim.
Yeah, I was reading the terms and conditions and it doesn't seem to mention anything about the phone being found SSSOOOOO I figure I am alright
If you made a claim on the phone, Asurion owns it. Sell at your own risk.
Related
I just contacted safeware.com and purchased PDA insurance for my AT&T Tilt for $52.00/annually. They repair/replace the device up to $550.00. Since AT&T doesn't even offer you the option of insurance, it certainly is worth the $4.30/month for piece of mind.
Any Luck With This Insuance?
I was wondering if anyone has used this service and has had any luck with it?
I was able to get mine coverd for $650 under my house ins with a $0.00 deductable. It was about $45-55 per year... maybe check into that.
Safeware insurance...
Yaron2 said:
I just contacted safeware.com and purchased PDA insurance for my AT&T Tilt for $52.00/annually. They repair/replace the device up to $550.00. Since AT&T doesn't even offer you the option of insurance, it certainly is worth the $4.30/month for piece of mind.
Click to expand...
Click to collapse
Hi!
I got insured for my TILT @ safeware for 79 USD for an year on $550. how could you get it soo cheap for 52 USD?
I will be speaking to them today about this..
thanks..
Raj
What about SquareTrade insurance? They send me an email with 35% off. Anyone with any experience with them?
- TKN
I've used SquareTrade, but not for a phone. Last week I just made a claim on my amp. They're giving me my money back, minus shipping charges. They seem pretty good and it was a seem less process.
legit or internet slander?
legit or internet slander? What do you guys know about this?
http://reviews.ebay.com/WHY-NOT-TO-...0003415423?ssPageName=BUYGD:CAT:-1:LISTINGS:4
Any other worthwhile providers besides Safeware?
Any other worthwhile providers besides Safeware?
Anyone???
So...anyone???
Safeware
Not sure if anyone else is using safeware but I decided to try them. Since I'm in NY they have a discounted rate for NY folks (surprising). It's $52.00/year with a $50.00 deductible. Not bad for piece of mind if I break it by accident. Worse case I'm out $102.00 for 1 replacement.
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
Mack5305 said:
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
Click to expand...
Click to collapse
Can you currently buy this phone without a new contract for $300? Wouldn't we have to buy it at full price as a replacement?
FYI, my homeowners policy will not insure a phone if it is under $400. Since I got mine for <$200, it does not qualify. Also, my wife's iPhone missed it by $1
Mack5305 said:
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
Click to expand...
Click to collapse
You're not locked into anything... it's renewable each year. I purchase my phone for $300.00 from AT&T. Replacing the phone will cost $500.00 as you can't get the phone for $300.00, at least not from AT&T. The insurance also covers theft, accidental damage, cracked screen, etc. I rather pay the $52.00 for 1 year and have piece of mind if I do drop my phone or something falls on it/etc. I may not be lucky as you to drop it a number of times and nothing breaks. For me it's worth it at least for the 1st year. After that I'm sure the prices of the phone will drop so no need to renew.
I can buy the Tilt from ATT for $276 with no contract (using my business account @ 45% off).
Do these insurance companies just pay "cash" for the replacement or do they send out a new phone?
Unfortunately the average user doesn't have a business account. Would be nice though.
As for the replacement they send out a new phone. Most likely a refurb as HTC/AT&T does the same for in-warranty replacement.
I just got the ATT Tilt from ebay few days ago. I have not really used it yet. I am going to check with safeware about the insurance policy.
Thanks!
EDIT:
I just checked the safeware.com to get a quote. They did not have an option for "cell phone". I selected "laptop" with the coverage of $600. It turns out the annual cost is $69 with $100 deductible.
How did you get the coverage for your cell phone? by calling them? or do it online?
plchan said:
....
I just checked the safeware.com to get a quote. They did not have an option for "cell phone". I selected "laptop" with the coverage of $600. It turns out the annual cost is $69 with $100 deductible.
Click to expand...
Click to collapse
So you effectively spend $169 per year for a replacement Tilt?
In a year, AT&T will probably sell them for $50 just to get people online with a data plan.
Remember when you had to pay for a Motorola Razr phone? Some places they're free now with a plan.
You have two companies for the Cell phone insurance.
http://www.wirelesssafeguard.com/ Which I bought my insurance through & http://www.safeware.com/ which I thought was a waste of money
Wireless Safe Gaurd
Pro - "ATG’s Safeguard Program helps you protect your wireless device against any type of damage, loss, and theft."
Con- $100 Deductable
Safeware
Pro - No Deductible
Con- read the below and also read the contract. What a useless contract, they don't cover any defects or break down from use, plus tons of other crap about environemental variables, basically it is only loss insurance or if you smash your phone, which you'd have to do if it stopped working to get it covered.
Thank you very much for the inquiry. A damp environment refers to the actual environment in which a unit is used in. For example, a unit is kept in a greenhouse which has higher than normal amount of humidity, and due to the constant exposure, internal parts begin to rust. A liquid spill however, is a single physical event which causes the unit not to function, which is not caused by the environment. The electrical breakdown refers to electrical components which stop working over time, whether it is caused by a faulty part or simply wear and tear. Similar to the other explanation, a power surge is a single physical event which damages the unit. A surge hits the unit and burns out components or parts. I hope that this helps explain the difference, but please do not hesitate to contact me if any further clarification is required.
Best Regards,
Quang Ha
Individual Sales Manager
Safeware The Insurance Agency Inc
1-800-800-1492 Ext 2184
[email protected]
-----Original Message-----
From: EDITED
Sent: Monday, December 03, 2007 1:46 PM
To: service
Subject: Question about service
I’ve reviewed the portable electronics agreement on your site; these appear to be contradictory based on interpretation.
Sources
http://www.safeware.com/policies/portable_electronics_policy.pdf
III B3 & B4
http://www.safeware.com/faq.php
#9
Accidental damage is defined as an unexpected and unintentional external event, resulting in physical damage to the insured equipment. Examples of accidental damage include, but are not limited to Drops, Falls, Collisions, and Liquid Spills.
http://www.safeware.com/index.php
Power Surge
Comments
A liquid spill(#9) could be considered a damp environment(B4)
The failure of an electronic device is a type of “electrical breakdown” (B3) and would be an unintended, hence an accident(#9). Power surge is also a type of electrical breakdown(B3).
Can you please clarify as to what is actually covered or not covered in the contract terms.
Thank you
galenmd said:
Can you currently buy this phone without a new contract for $300? Wouldn't we have to buy it at full price as a replacement?
FYI, my homeowners policy will not insure a phone if it is under $400. Since I got mine for <$200, it does not qualify. Also, my wife's iPhone missed it by $1
Click to expand...
Click to collapse
Correct me if I'm wrong, but wouldn't it cost more than $400 to get a replacement from AT&T without a new contract if it were rendered inoperable ?
My homeowners covered mine at a recplacement cost of $600 and I'm paying $30/yr. I know that renter's insurance is cheap and will cover it and more.
stozmon said:
Correct me if I'm wrong, but wouldn't it cost more than $400 to get a replacement from AT&T without a new contract if it were rendered inoperable ?
Click to expand...
Click to collapse
Yes. The replacement cost was irrelevant to them. Don't try to make sense of it.
I have been reading about peoples problems with their phone and now I'm worried about what if my phone breaks. Can I get it replaced even though I'm not an AT&T customer. I bought it at a CompUSA which is going out of business and signs in the store said All Sales Final No Returns.
do any of ur friends have att? if so just exchange it through their acct. if not you have to go thru HTC directly which isnt fun because u send them your phone..
Don't worry about it. As long as you have the Receipt you're fine.
Call cingular customer service and ask to be redirected to warranty exchange. It's still under it's 1 year warranty and you do have a proof of purchase.
Don't trip out because you got it from CompUSA.
What XBM will do most likely is a.) either send you the replacement and ask that you send the broken phone back ( they'll fill you in on the details ) or b.) they'll redirect you to HTC's warranty exchange process ( almost the same thing but postage paid handling might not be available and/or you may need to send the device to them first. A word of caution though, HTC's warranty exchange may be on the lookout for custom roms.
Hope that helps.
Thanks for the respsonses
I can't imagine AT&T being nice enough to exchange a phone for a rival's service. I had to do an exchange with my Hermes several months back before I got my tilt, and I DID have to give my account information and all of that. If I were you I would check into HTC's warranty program. And as far as going through a friend...that may work, but my guess is it would depend on if the IMEI number of your phone has been registered with their system previously or not. I know for sure that some AT&T representatives have been instructed that the warranty is null and void if change of ownership takes place. I had a similar fiasco with that same Hermes, and had to pester them by calling and speaking with 4-5 people before they finally caved in and let me do it. But it took a lot of talking and I'm pretty persistent.
The first thing they ask you is: "can I have your cell phone number starting with area code please" if you don't have an account with them, look for someone that does....
Guess I'm S.O.L. since I got mine on eBay. Hopefully nothing goes wrong with it
Call Asurion & buy the insurance. Mine was like 60.00USD per year.
GSLEON3 said:
Call Asurion & buy the insurance. Mine was like 60.00USD per year.
Click to expand...
Click to collapse
Sounds like the best bet.
rquinn19 said:
I have been reading about peoples problems with their phone and now I'm worried about what if my phone breaks. Can I get it replaced even though I'm not an AT&T customer. I bought it at a CompUSA which is going out of business and signs in the store said All Sales Final No Returns.
Click to expand...
Click to collapse
The phone comes with a 1 year manufacturers warrenty.
AT&T will not exchange it for you, unless you're one of their customers. The AT&T exchange requires you have an account with them. It's a service to make things easier for their customers, rather than having to deal direct with the manufacturer.
You'll have to pay for shipping both ways though. To and from HTC if it breaks. Make sure you buy some insurance on it through the shipping carrier. (I shipped a W600i a few years ago and if the phone would have been lost, I would have been SOL).
As long as you have the reciept, at&t will honor the warranty. You will probably have to jump through hoops trying to explain the situation to the support rep, and get tossed around from department to department, but once you find a half-way intelligent representative, they should be able to help you. I had to do the same thing, as I bought my tilt from frys, and I got a RLoD about a month after i got it. Fry's didn't have anymore in stock so I went to the at&t store and used their phone to call the warranty deopartment. They told me they were going to create a non-member account (since i dont have an at&t account) or something of the sort, so that my info would be in their system. All I would have to do is fax them the receipt from frys, and then I would get a replacement from the store. Well it turned out that I had forgotten the reciept so I was gonna come back the next day and get it replaced, but that night I was reading up on the RLOD issue and messing around with my tilt, and I managed to fix it. Long story short, at&t will honor the warranty on an at&t branded phone, provided you have the receipt and a couple of hours to wait on hold. Oh, and the patience to explain your story 12 times to 12 different retards, until you fin a non-tard. laterz.
I worked for the company for several years and no they will not xbm. You need to have a post paid account and also have the imei registered on the account . If you call xbm they will just redirect you to the manufacturer.
About two months ago my car was hit. obviously when I go to sell it now it must be disclosed and that's going to drop the selling price. I was under the impression that the insurance pays out this difference but I've been told no, in fact in order to get that money I've lost I must report it on my tax return (which I've already done) as a loss. And in order to prove that I must get it appraised. Huh??
Does that sound right?
Okay guys,
I have a 2014 Moto X that I bought brand new at best buy about 7 months ago for cash when my phone broke and I wasn't eligible for an upgrade or had insurance. Now it's suddenly not booting past the little globe animation. I've tried various ROMs, kernels, flashing it back to stock, you name it and no matter what it just won't boot past the damn globe.
So I go to the Motorola site to start the warranty replacement process.... They can't find my device on file whenever I enter the IMEI/MEID and request a copy of my receipt... Which I cannot find. I tried contacting Best Buy thinking they could pull the receipt by the IMEI but according to customer service that isn't something they can do since I paid cash.
Do any of you guys know who I can contact about getting a warranty replacement? My carrier (sprint) doesn't want to help me since I bought the phone with cash outside of my contract and claim they can't verify the warranty term because of that, best buy won't give me a receipt since I paid cash, and Moto won't help me without a receipt. I'm at the end of my rope here and would really like to get this phone replaced under warranty and not have to pay more for the replacement than I did for the original phone (the supervisor in the cell phone Dept discounted it to $49.99 just to get rid of it)
agentfusion said:
Okay guys,
I have a 2014 Moto X that I bought brand new at best buy about 7 months ago for cash when my phone broke and I wasn't eligible for an upgrade or had insurance. Now it's suddenly not booting past the little globe animation. I've tried various ROMs, kernels, flashing it back to stock, you name it and no matter what it just won't boot past the damn globe.
So I go to the Motorola site to start the warranty replacement process.... They can't find my device on file whenever I enter the IMEI/MEID and request a copy of my receipt... Which I cannot find. I tried contacting Best Buy thinking they could pull the receipt by the IMEI but according to customer service that isn't something they can do since I paid cash.
Do any of you guys know who I can contact about getting a warranty replacement? My carrier (sprint) doesn't want to help me since I bought the phone with cash outside of my contract and claim they can't verify the warranty term because of that, best buy won't give me a receipt since I paid cash, and Moto won't help me without a receipt. I'm at the end of my rope here and would really like to get this phone replaced under warranty and not have to pay more for the replacement than I did for the original phone (the supervisor in the cell phone Dept discounted it to $49.99 just to get rid of it)
Click to expand...
Click to collapse
Without your receipt, there is nothing you can do. When you pay in cash it's important not to loose the receipt because there is no record of when you purchased it other than the receipt they give you during the purchase. Sorry but you will have to pay for the repair yourself since you don't have a receipt.
Sent from my XT1095 using Tapatalk
AGISCI said:
Without your receipt, there is nothing you can do. When you pay in cash it's important not to loose the receipt because there is no record of when you purchased it other than the receipt they give you during the purchase. Sorry but you will have to pay for the repair yourself since you don't have a receipt.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
Yeah, that's what I figured was going to happen. I know I didn't throw the damn thing away, I just have to figure out where I left it. It's frustrating that best buy can't look it up by the IMEI though... Or rather, I KNOW that they can and they just won't. When I worked for at&t, we had incidents involving warranty claims where someone would scream and yell about their phone only being six months old but they bought it at best buy with cash, and we were able to call them and have them look it up by the IMEI (most of the time it was a few months out of warranty and the customer knew it) but when I said that on the phone, BB customer service said they've "changed their retail system since then", which I know is a load of BS, they just want me to come buy another phone.
agentfusion said:
Yeah, that's what I figured was going to happen. I know I didn't throw the damn thing away, I just have to figure out where I left it. It's frustrating that best buy can't look it up by the IMEI though... Or rather, I KNOW that they can and they just won't. When I worked for at&t, we had incidents involving warranty claims where someone would scream and yell about their phone only being six months old but they bought it at best buy with cash, and we were able to call them and have them look it up by the IMEI (most of the time it was a few months out of warranty and the customer knew it) but when I said that on the phone, BB customer service said they've "changed their retail system since then", which I know is a load of BS, they just want me to come buy another phone.
Click to expand...
Click to collapse
I used to work for best buy about 6 years ago. They can't look it up by IMEI. The EMEI is not connected to the receipt. It's not that they don't want to, they really can't.
Sent from my XT1095 using Tapatalk
I know this is a bit of thread necromancy (not too bad since it's only a few months old) but I've resolved the issue just in time.
I thought I had lost or thrown away the receipt, but it turns out I had apparently used it as a bookmark for a book I was reading in a doctor's office the same day I purchased the phone and I just decided to finish the book yesterday, took it off my bookshelf and TADA! THERE'S THE RECEIPT!!
I've taken a picture of it and was able to finally proceed with the warranty process and just received an email from moto telling me that my claim has been changed from "on hold" to "open" after being reviewed.
The purpose of this reply is twofold; 1) so I can definitively say that you cannot get a warranty claim through moto directly for no-contract devices without a receipt if they were purchased through another seller rather than straight from moto because they do NOT keep any sort of records that tell them whether or not it's still within the warranty term beyond the manufacture date, so if the phone was physically assembled more than a year ago, the warranty claim system will automatically tell you to provide proof of purchase, and 2) so I can mark this thread solved in case anyone else loses their proof of purchase and searches to see if there's anything you can do (there isn't) if you paid in cash
Whew. My warranty ends 7/17/2016 so I found it just in time!
AGISCI said:
I used to work for best buy about 6 years ago. They can't look it up by IMEI. The EMEI is not connected to the receipt. It's not that they don't want to, they really can't.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
Late reply, but THIS is absolutely correct. Though they used to be able to about 7-8 years ago, they have indeed changed their inventory system to having some sort of internal identifier. I've found the receipt, and it has a bunch of numbers for the device, but none of them are the IMEI,HEX,MEID, or even the retail SKU from the original box. There's literally nothing, when looking at the receipt, that would allow them to look up that particular sale just by providing the box.
So this for everyone whom has the Pixel 7 and purchased GOOGLE STORE preferred care through ASSURANT. There website will automatically deny your claim. I added a claim for the chipped glass in the rear lens, as this is a well known warranty issue reported. This was denied without the option for rebuttal or contact. I was pissed, but what I to do. Well you have options. I contacted my state attorney general's office and filed a claim. As well as the FTC. I provided a screenshot of being denied, as well as proof of purchase with the preferred care. They sent a letter and within a week I received an email from Google telling they would be glad to replace my device with a authorization charge. So once I receive my new device and send back the old one, the authentication will come off. Assurant is a very crooked company that will deny any and all warranty claims or accidental claims. Please consider purchasing a different insurance company before purchasing your device in the future. Don't ever give and always pursue your claims no matter what. Don't let these crooks get the best of us as we all paid damn good money.
As for the FTC, I have heard nothing but I will push this issue through with them as well. If this dont continue to get my authorization charge removed then I file again with the state attorney general's office and my state insurance commission. Never stop!
Would you expect anything different? Insurance *is FRAUD*. Insurance companies make money by NOT paying out on claims.
In the long run, it's usually cheaper to do D.I.Y. repairs than pay for phone insurance.
But I'm glad you got things sorted out. Sorry you had to jump through hoops to do so but...insurance companies are gonna insurance company (deny, deny, deny).
O.J. Simpson said:
In the long run, it's usually cheaper to do D.I.Y. repairs than pay for phone insurance.
But I'm glad you got things sorted out. Sorry you had to jump through hoops to do so but...insurance companies are gonna insurance company (deny, deny, deny).
Click to expand...
Click to collapse
The EVIL TRIAD!!! Lawyers, politicians, insurance companies!!!