Related
Looking to get some insurance for my Kaiser in the event of stolen/loss/accidental damage. Can anyone recommend any that is based in the UK based on there own experiences.
Cheers
gave up on insurance here. had it on my Imate Kjam and they wouldn't compensate me when I lost it. So cancelled it after I bought this.
I am with CUSC foneguard, they offer a new replacement if yours cannot be repaired. I found many of the companies google finds to be all the same, just differant websites all offering the same thing.
Check out CUSC and see if its any good for you, I found them to be quite helpful however they will want you to pay the full years cover due to the high cost of replacement.
Hi
Remember the only reason insurance companies offer insurance is overall they make money from it, so instead of them making a profit, be your own insurance company and profit instead
Either offer yourself free premiums, or charge yourself and put the money in savings account somewhere.
Do this with any domestic item you purchase by never buying an extended warranty or insurance plan, and you save far more than you will ever claim from yourself.
Regards
Phil
I just contacted safeware.com and purchased PDA insurance for my AT&T Tilt for $52.00/annually. They repair/replace the device up to $550.00. Since AT&T doesn't even offer you the option of insurance, it certainly is worth the $4.30/month for piece of mind.
Any Luck With This Insuance?
I was wondering if anyone has used this service and has had any luck with it?
I was able to get mine coverd for $650 under my house ins with a $0.00 deductable. It was about $45-55 per year... maybe check into that.
Safeware insurance...
Yaron2 said:
I just contacted safeware.com and purchased PDA insurance for my AT&T Tilt for $52.00/annually. They repair/replace the device up to $550.00. Since AT&T doesn't even offer you the option of insurance, it certainly is worth the $4.30/month for piece of mind.
Click to expand...
Click to collapse
Hi!
I got insured for my TILT @ safeware for 79 USD for an year on $550. how could you get it soo cheap for 52 USD?
I will be speaking to them today about this..
thanks..
Raj
What about SquareTrade insurance? They send me an email with 35% off. Anyone with any experience with them?
- TKN
I've used SquareTrade, but not for a phone. Last week I just made a claim on my amp. They're giving me my money back, minus shipping charges. They seem pretty good and it was a seem less process.
legit or internet slander?
legit or internet slander? What do you guys know about this?
http://reviews.ebay.com/WHY-NOT-TO-...0003415423?ssPageName=BUYGD:CAT:-1:LISTINGS:4
Any other worthwhile providers besides Safeware?
Any other worthwhile providers besides Safeware?
Anyone???
So...anyone???
Safeware
Not sure if anyone else is using safeware but I decided to try them. Since I'm in NY they have a discounted rate for NY folks (surprising). It's $52.00/year with a $50.00 deductible. Not bad for piece of mind if I break it by accident. Worse case I'm out $102.00 for 1 replacement.
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
Mack5305 said:
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
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Click to collapse
Can you currently buy this phone without a new contract for $300? Wouldn't we have to buy it at full price as a replacement?
FYI, my homeowners policy will not insure a phone if it is under $400. Since I got mine for <$200, it does not qualify. Also, my wife's iPhone missed it by $1
Mack5305 said:
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
Click to expand...
Click to collapse
You're not locked into anything... it's renewable each year. I purchase my phone for $300.00 from AT&T. Replacing the phone will cost $500.00 as you can't get the phone for $300.00, at least not from AT&T. The insurance also covers theft, accidental damage, cracked screen, etc. I rather pay the $52.00 for 1 year and have piece of mind if I do drop my phone or something falls on it/etc. I may not be lucky as you to drop it a number of times and nothing breaks. For me it's worth it at least for the 1st year. After that I'm sure the prices of the phone will drop so no need to renew.
I can buy the Tilt from ATT for $276 with no contract (using my business account @ 45% off).
Do these insurance companies just pay "cash" for the replacement or do they send out a new phone?
Unfortunately the average user doesn't have a business account. Would be nice though.
As for the replacement they send out a new phone. Most likely a refurb as HTC/AT&T does the same for in-warranty replacement.
I just got the ATT Tilt from ebay few days ago. I have not really used it yet. I am going to check with safeware about the insurance policy.
Thanks!
EDIT:
I just checked the safeware.com to get a quote. They did not have an option for "cell phone". I selected "laptop" with the coverage of $600. It turns out the annual cost is $69 with $100 deductible.
How did you get the coverage for your cell phone? by calling them? or do it online?
plchan said:
....
I just checked the safeware.com to get a quote. They did not have an option for "cell phone". I selected "laptop" with the coverage of $600. It turns out the annual cost is $69 with $100 deductible.
Click to expand...
Click to collapse
So you effectively spend $169 per year for a replacement Tilt?
In a year, AT&T will probably sell them for $50 just to get people online with a data plan.
Remember when you had to pay for a Motorola Razr phone? Some places they're free now with a plan.
You have two companies for the Cell phone insurance.
http://www.wirelesssafeguard.com/ Which I bought my insurance through & http://www.safeware.com/ which I thought was a waste of money
Wireless Safe Gaurd
Pro - "ATG’s Safeguard Program helps you protect your wireless device against any type of damage, loss, and theft."
Con- $100 Deductable
Safeware
Pro - No Deductible
Con- read the below and also read the contract. What a useless contract, they don't cover any defects or break down from use, plus tons of other crap about environemental variables, basically it is only loss insurance or if you smash your phone, which you'd have to do if it stopped working to get it covered.
Thank you very much for the inquiry. A damp environment refers to the actual environment in which a unit is used in. For example, a unit is kept in a greenhouse which has higher than normal amount of humidity, and due to the constant exposure, internal parts begin to rust. A liquid spill however, is a single physical event which causes the unit not to function, which is not caused by the environment. The electrical breakdown refers to electrical components which stop working over time, whether it is caused by a faulty part or simply wear and tear. Similar to the other explanation, a power surge is a single physical event which damages the unit. A surge hits the unit and burns out components or parts. I hope that this helps explain the difference, but please do not hesitate to contact me if any further clarification is required.
Best Regards,
Quang Ha
Individual Sales Manager
Safeware The Insurance Agency Inc
1-800-800-1492 Ext 2184
[email protected]
-----Original Message-----
From: EDITED
Sent: Monday, December 03, 2007 1:46 PM
To: service
Subject: Question about service
I’ve reviewed the portable electronics agreement on your site; these appear to be contradictory based on interpretation.
Sources
http://www.safeware.com/policies/portable_electronics_policy.pdf
III B3 & B4
http://www.safeware.com/faq.php
#9
Accidental damage is defined as an unexpected and unintentional external event, resulting in physical damage to the insured equipment. Examples of accidental damage include, but are not limited to Drops, Falls, Collisions, and Liquid Spills.
http://www.safeware.com/index.php
Power Surge
Comments
A liquid spill(#9) could be considered a damp environment(B4)
The failure of an electronic device is a type of “electrical breakdown” (B3) and would be an unintended, hence an accident(#9). Power surge is also a type of electrical breakdown(B3).
Can you please clarify as to what is actually covered or not covered in the contract terms.
Thank you
galenmd said:
Can you currently buy this phone without a new contract for $300? Wouldn't we have to buy it at full price as a replacement?
FYI, my homeowners policy will not insure a phone if it is under $400. Since I got mine for <$200, it does not qualify. Also, my wife's iPhone missed it by $1
Click to expand...
Click to collapse
Correct me if I'm wrong, but wouldn't it cost more than $400 to get a replacement from AT&T without a new contract if it were rendered inoperable ?
My homeowners covered mine at a recplacement cost of $600 and I'm paying $30/yr. I know that renter's insurance is cheap and will cover it and more.
stozmon said:
Correct me if I'm wrong, but wouldn't it cost more than $400 to get a replacement from AT&T without a new contract if it were rendered inoperable ?
Click to expand...
Click to collapse
Yes. The replacement cost was irrelevant to them. Don't try to make sense of it.
Got a small problem.
I sold an ASUS Eee Pad Transformer to a guy on eBay around a month ago (January 13th, to be exact). I said the condition was not amazing, it had a few knocks, scratches, knicks etc. However, this guy bought it for £200.
I have just had an eBay message from the same guy who bought the TF. He says the build quality isn't very good and there's a dead pixel on the screen. I did not notice these when I had the tablet. Furthermore, the Transformer's build quality is known to be not so good.
Where do I stand on this? Am I in the right by saying that I won't take it back, because I said 'no returns accepted' on the listing? Or do I have a legal obligation to take this back and refund him the money (obviously I'd prefer the former).
Thanks,
Phil
i would make sure its the same tablet (hes not sending you a different one back) since you said you didnt notice the dead pixel
Have him take a picture of the dead pixel.
And ask him to describe his qualms about the build quality. Hopefully he'll go into depth about creaking and such, things that are a fault of the manufacturer's and definitely not yours.
So long as there is no dead pixel and he isn't complaining about you improperly describing the tablet, I would not refund it.
redbullcat said:
Got a small problem.
I sold an ASUS Eee Pad Transformer to a guy on eBay around a month ago (January 13th, to be exact). I said the condition was not amazing, it had a few knocks, scratches, knicks etc. However, this guy bought it for £200.
I have just had an eBay message from the same guy who bought the TF. He says the build quality isn't very good and there's a dead pixel on the screen. I did not notice these when I had the tablet. Furthermore, the Transformer's build quality is known to be not so good.
Where do I stand on this? Am I in the right by saying that I won't take it back, because I said 'no returns accepted' on the listing? Or do I have a legal obligation to take this back and refund him the money (obviously I'd prefer the former).
Thanks,
Phil
Click to expand...
Click to collapse
I would leave it unless he files a claim with paypal. Then just show pictures of it and fight it. It may take a while but it's worth it. That said if he offers to send it back accept the return and sell it again, it will save you the hassle in the long wrong
You shouldn't be obligated to accept returns since it was explicitly stated that you don't accept them.
saintsmmx said:
You shouldn't be obligated to accept returns since it was explicitly stated that you don't accept them.
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Click to collapse
That's true unless the user disputes with paypal. If he does so and wins the seller HAS to refund the user.
You have no legal obligation to accept that item back unless you deliberately misrepresented the condition of the item prior to its sale.
If you have pics etc(you would have had them on the eBay listing?) and made clear the condition of the tablet then the customer has no recourse to you.
I'd reply to the customer and advise a dead pixel may be something they can take up with the manufacturer if it's still under warranty, if not, tough luck and sorry but it's nothing to do with you.
-psb
"No returns" policy that sellers use on eBay is meaningless. eBay does not allow it and will side with the buyer 90% of the time. Unfortunately for OP he does not have much recourse if buyer files a SNAD claim with eBay. The only defensive argument he has is to state that the item has been in buyer's possession for some time now and that it was sold as used.
I'd refund the guy 20 quids and call the day. No need to complicate it any further.
greenstuffs said:
I'd refund the guy 20 quids and call the day. No need to complicate it any further.
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Click to collapse
If he accepts it, its the best you can expect.
I had the same with a tg01 on ebay, buyer claimed screen scratched even though it wasnt and was told to return the item to me by paypal who froze the money and then refunded him despite me showing photos to the contrary. Lucky for me mine came back unharmed, the buyer obviously didnt like it and used an excuse to get a easy refund. Paypal ignored my proof and my call for proof from the buyer.
In most cases within a 7/14 day period whatever Paypal have as a grace period, they will side with the buyer as long as the buyer does as instructed Im sorry to say.
OK, thanks guys!
I told him to send it back to ASUS. He said he isn't blaming me and he likes the tablet, so it looks like he doesn't want a refund, which is good.
I'll update this thread when/if I get another message from him
EDIT: I'll thank the people I didn't manage to thank tomorrow, ran out of thanks for today
I imported a Sony Xperia Z3c from the UK to the States and am thinking about getting an outside warranty program incase something happens.
I don't think I'm going to want to ship it across the world incase something happens. I have heard that many of the insurance companies in the states won't cover an imported phones so I was hoping someone had any experience with this before.
I've been looking around and there are a ton of options it seems like. Anyone have an suggestions or good experience with preferably the best bang for the buck.
I do tend to break my electronics and considering I just spent 500 bucks outright would love to keep this for a while.
I'd be interested in this as well. Particularly from a company that doesn't care if the bootloader is unlocked or not.
Alex2x3 said:
I imported a Sony Xperia Z3c from the UK to the States and am thinking about getting an outside warranty program incase something happens.
I don't think I'm going to want to ship it across the world incase something happens. I have heard that many of the insurance companies in the states won't cover an imported phones so I was hoping someone had any experience with this before.
I've been looking around and there are a ton of options it seems like. Anyone have an suggestions or good experience with preferably the best bang for the buck.
I do tend to break my electronics and considering I just spent 500 bucks outright would love to keep this for a while.
Click to expand...
Click to collapse
I'm buying a policy from Worth Ave Group. They don't deal in repairs/replacements; they simply send you a check for the value of your policy minus the $50 deductible. The only thing they don't cover is if you just lose the phone somewhere.
mattdm said:
I'm buying a policy from Worth Ave Group. They don't deal in repairs/replacements; they simply send you a check for the value of your policy minus the $50 deductible. The only thing they don't cover is if you just lose the phone somewhere.
Click to expand...
Click to collapse
Hmm that is interesting. I will check them out. Do I just specify what the phone cost me?
Have you had any experience with them before?
Alex2x3 said:
Hmm that is interesting. I will check them out. Do I just specify what the phone cost me?
Have you had any experience with them before?
Click to expand...
Click to collapse
No, you don't have to specify the cost of the phone. You just choose how much you want your policy to cover. I chose $599, so I can get new chargers/case/ect. in the event I smash my phone and want to replace it with something different.
I haven't had personal experience with them, but I've read a lot of reviews. It seems like most of the complaints people have are:
- Trying to file a claim for a stolen phone and getting rejected because they don't have enough evidence of theft. (making it simply lost, rather than stolen)
- The claim check taking 2 - 3 weeks to arrive.
Neither of those poses a problem for me.
Awesome that sounds great actually. Much better then getting a refurb especially if the Z3c doesn't come to the states.
Thanks for the heads up.
I was considering protect your bubble but think I will go with this instead.
Alex2x3 said:
Awesome that sounds great actually. Much better then getting a refurb especially if the Z3c doesn't come to the states.
Thanks for the heads up.
I was considering protect your bubble but think I will go with this instead.
Click to expand...
Click to collapse
Yeah, me too. I was considering Protect your Bubble and SquareTrade, but I like the freedom of simply getting a check in the mail rather than dealing with repairs or refurbs.
mattdm said:
I'm buying a policy from Worth Ave Group. They don't deal in repairs/replacements; they simply send you a check for the value of your policy minus the $50 deductible. The only thing they don't cover is if you just lose the phone somewhere.
Click to expand...
Click to collapse
Just checked them out, looks ok but they don't specify anything about software issues or if the phone has had its bootloader unlocked.
FSRBIKER said:
Just checked them out, looks ok but they don't specify anything about software issues or if the phone has had its bootloader unlocked.
Click to expand...
Click to collapse
No they don't. But how will they know? I'd be surprised if they have access to Sony's diagnostic programs, and I don't think they really care. If you file a claim for a phone with broken glass, I don't think they'll even try to find out if the bootloader is unlocked or not.
mattdm said:
No they don't. But how will they know? I'd be surprised if they have access to Sony's diagnostic programs, and I don't think they really care. If you file a claim for a phone with broken glass, I don't think they'll even try to find out if the bootloader is unlocked or not.
Click to expand...
Click to collapse
Hopefully not for something not software related, but they could get to the Fastboot screen and like on all other Android devices it will show its unlocked. I just hate to see them deny an insurance claim as their policy is not clear regarding unlocking or what software is on the phone. I personally think if you brick your phone because you were flashing stuff then warranties should be denied(except for physical defects, cracked screens, etc.) but if there is a software issue you are unlocked and currently running the stock software then all warranties should be honored.
mattdm said:
No, you don't have to specify the cost of the phone. You just choose how much you want your policy to cover. I chose $599, so I can get new chargers/case/ect. in the event I smash my phone and want to replace it with something different.
I haven't had personal experience with them, but I've read a lot of reviews. It seems like most of the complaints people have are:
- Trying to file a claim for a stolen phone and getting rejected because they don't have enough evidence of theft. (making it simply lost, rather than stolen)
- The claim check taking 2 - 3 weeks to arrive.
Neither of those poses a problem for me.
Click to expand...
Click to collapse
It sounds good, too good, so I read their policy booklet.
Two things: they don't cover accessories, and they will not pay more than the phone is worth at the time of loss.
Also, they have 3 options for payout at their discretion: (1) full cost of repair, (2) replacement cost of a refurbished item, and (3) replacement cost of a new item.
The kicker is that it's at their discretion so it's totally up them to decide which option to exercise and I'm certain they will choose the least expensive.
As an example, let's say the screen cracks and it costs $200 to repair - they are going to pay out $200 for the repair less $50 deductible and send a check for $150. But you've already paid $65 for the premium, so the net payout is really $85.
cschmitt said:
It sounds good, too good, so I read their policy booklet.
Two things: they don't cover accessories, and they will not pay more than the phone is worth at the time of loss.
Also, they have 3 options for payout at their discretion: (1) full cost of repair, (2) replacement cost of a refurbished item, and (3) replacement cost of a new item.
The kicker is that it's at their discretion so it's totally up them to decide which option to exercise and I'm certain they will choose the least expensive.
As an example, let's say the screen cracks and it costs $200 to repair - they are going to pay out $200 for the repair less $50 deductible and send a check for $150. But you've already paid $65 for the premium, so the net payout is really $85.
Click to expand...
Click to collapse
Sounds like you're looking at their iPhone policy. If you purchase a generic cell phone policy, you choose the amount covered.
mattdm said:
Sounds like you're looking at their iPhone policy. If you purchase a generic cell phone policy, you choose the amount covered.
Click to expand...
Click to collapse
I was looking at the cell phone policy, the same policy booklet applies to both iPhone and generic cell phone policies:
Policy Booklet - Insurance Policy with Accidental Damage
It's correct that you choose the coverage amount for generic cell phones but irregardless of what amount you select they won't pay more than the replacement cost value -- page 3:
Insurable Interest: We do not cover more than your insurable interest in any property. Therefore, the limit of insurance must represent the replacement cost value of the property you are insuring.
Click to expand...
Click to collapse
I'm pretty sure you can file claims with renter's/homeowner's insurance for phones (and other electronics)
So I purchased a brand new in box Verizon note 7 from Craigslist. Phone is fully paid off, fully legit. Here is my problem. Called Samsung for the exchange, they said I HAVE to bring it to the retailer its from for an exchange. I explained to them I am tmo customer and not vz customer, and vz will not do the exchange. I was told by 4 different reps that its my problem, and there is nothing they can do. I seriously hope this f'n thing explodes and causes some harm. I will sue the living $hit out of Samsung. This is Totally unacceptable. If it were apple, they would do the exchange without a blink of an eye. I am so done with Samsung.
If it were apple they would have never acknowledged there was a problem to begin with
Sent from my SM-N930T using Tapatalk
Did you call a verizon store to return it?
Sent from my SM-N930T using Tapatalk
Furthermore, you didn't buy the device from a retailer. I'm not sure exactly how their warranty works, but Im quite certain the warranty these phones have don't transfer.
Sent from my SM-N930T using Tapatalk
Texus91501 said:
If it were apple they would have never acknowledged there was a problem to begin with
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Thanks for the apple bashing answer.
dtomlin said:
Did you call a verizon store to return it?
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Yes, 3 of them. They will only do an exchange if you are a customer. Samsung really asking g for a bunch of lawsuits.
I would call up Verizon corporate to see what they say. By the way, this kind of thing is exactly the risk with buying a phone branded for another carrier than your own. If anything goes wrong with it, it often becomes a pain. Unless it is an iPhone. Then Apple usually automatically takes care of that stuff anyways as long as within warranty.
I do imagine though that you will not be the only one with this sort of problem. I would think that Samsung will have to allow for exchange through them for some people.
Sent from my Nexus 6P using Tapatalk
drmacrofish said:
I would call up Verizon corporate to see what they say. By the way, this kind of thing is exactly the risk with buying a phone branded for another carrier than your own. If anything goes wrong with it, it often becomes a pain. Unless it is an iPhone. Then Apple usually automatically takes care of that stuff anyways as long as within warranty.
I do imagine though that you will not be the only one with this sort of problem. I would think that Samsung will have to allow for exchange through them for some people.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Under normal circumstances, yea, I understand the risks, but this is something very different. And you are correct about me being the only one with this issue. I'm sure many phones were sold this way. Samsung needs to do the right thing here.
Samsung may just not carry carrier branded versions. I am not sure of the process but is there a different place the carrier branded ones go to get all bloated up. I mean your phone may not even have an issue at all but I would see if I could find someone with VZW and ask them to place your phone on their account just for the return purposes.
I get what you are trying to do but you may have to talk to higher ups in Samsung before they budge. There CS reps are horrible
Call them and if they state again "no" you contact an attorney and start the process of suing them then have the attorney contact samsung. Get as much information as you can if you cannot afford an attorney contact the FAA and FTC you will have a bunch of paperwork, however, you will get either compensation or a case in your name on smasung.
Look - It is the law that this type of recalls is through the place of business that you purchased the product/s and for the original purchaser of product/s (product/s that are gifts are exception when gifted from original purchaser). And it is the law that warranties are for the original purchaser of product/s (product/s that are gifts are exception when gifted from original purchaser.)
There are exceptions to these laws, but in general purchasing from a place of business that you can return items is your best bet. Otherwise you are basically supporting yourself.
So let this be a learning experience and purchase your products from place of business that you will be able and can return the products in cases like recalls and other cases.
This is just a buyer of products through sites like Craigslist.org be aware.
suzook said:
So I purchased a brand new in box Verizon note 7 from Craigslist. Phone is fully paid off, fully legit. Here is my problem. Called Samsung for the exchange, they said I HAVE to bring it to the retailer its from for an exchange. I explained to them I am tmo customer and not vz customer, and vz will not do the exchange. I was told by 4 different reps that its my problem, and there is nothing they can do. I seriously hope this f'n thing explodes and causes some harm. I will sue the living $hit out of Samsung. This is Totally unacceptable. If it were apple, they would do the exchange without a blink of an eye. I am so done with Samsung.
Click to expand...
Click to collapse
The us agency you want to reach out to is the U.S. Consumer Product Safety Commission. Be up front and honest with them that you purchased your device used on Craigslist. Just because you didn't buy the product from the manufacturer or cell phone carrier does not matter. You are not trying to do a warranty exchange you are trying to have a product repaired because of a defect. Similar to an automotive safety recall it does not matter where or how the vehicle is purchased the dealer is still responsible for the repair. The C.S.P.C. has been looking for a reason to get involved in this "Voluntary Recall" so they can push their boot on the throat of Samsung. They likely all have iphones!
Intub8 said:
The us agency you want to reach out to is the U.S. Consumer Product Safety Commission. Be up front and honest with them that you purchased your device used on Craigslist. Just because you didn't buy the product from the manufacturer or cell phone carrier does not matter. You are not trying to do a warranty exchange you are trying to have a product repaired because of a defect. Similar to an automotive safety recall it does not matter where or how the vehicle is purchased the dealer is still responsible for the repair. The C.S.P.C. has been looking for a reason to get involved in this "Voluntary Recall" so they can push their boot on the throat of Samsung. They likely all have iphones!
Click to expand...
Click to collapse
Thanks for this. Exactly what I wanna do.
I suspect that Samsung is handling this recall much as carmakers handle them. GM doesn't do recalls directly, they use their dealer network to process them. Same here. Almost all Note 7s are carrier branded. It makes sense that the carriers do the claims.
Buying the phone outside of what's considered normal channels throws an interesting wrinkle in the scheme. The Consumer Product Safety Commission is not involved, to the chagrin of outfits like Consumer Reports. That's another wrinkle.
This is why I do not buy phones off ebay, unless they are total poss phones. If I need to buy a phone outright, I will buy it from a retailer that I know I CAN replace it with. For all samsung knows, you stole it ya know? I will suggest you return the device to ebay if you are still with in your return time frame. If you do not want to do that, reach out to the U.S. Consumer Product Safety Commission...they are finding excuses to rip samsung a new one.
douger1957 said:
I suspect that Samsung is handling this recall much as carmakers handle them. GM doesn't do recalls directly, they use their dealer network to process them. Same here. Almost all Note 7s are carrier branded. It makes sense that the carriers do the claims.
Buying the phone outside of what's considered normal channels throws an interesting wrinkle in the scheme. The Consumer Product Safety Commission is not involved, to the chagrin of outfits like Consumer Reports. That's another wrinkle.
Click to expand...
Click to collapse
According to Samsung, vz will get reimbursed for ANY vz branded n7 that is collected. No receipt required. So maybe vz is to blame?
suzook said:
According to Samsung, vz will get reimbursed for ANY vz branded n7 that is collected. No receipt required. So maybe vz is to blame?
Click to expand...
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It is yes, verizon to be blame. With the recall as a Tmobile customer, if I reach out to samsung...they will direct me to Tmobile. Tmobile is where I purchased the device from, and it is tmobile brand Note 7 I am carrying...so in a way, samsung is not directly responsible.
Things come to worst, sue verizon from here to the opposite side of continent and add samsung to the list. It is verizon brand, that means the IMEI is in their system...thus they SHOULD exchange it even if you are not their "customer".
I have two questions. 1. Have you contacted the original seller from CL to handle the exchange? This seems to me the path of least resistance and you could report him to CL as a seller with dubious customer service traits.
2. In my experience, Verizon has the worst of in store\telephone technical support for just these kind of questions. They want the issue closed asap. The quickest solution is to tell you "no". Keep asking for a manager with the threat of leaving VZ for TMobile\Sprint whatever.
T-Mobile paid off my contract with VZ when I moved there. You could probably even get T-Mobile pay you for the Note 7. They don't know it's history and they don't care.
Intub8 said:
The us agency you want to reach out to is the U.S. Consumer Product Safety Commission. Be up front and honest with them that you purchased your device used on Craigslist. Just because you didn't buy the product from the manufacturer or cell phone carrier does not matter. You are not trying to do a warranty exchange you are trying to have a product repaired because of a defect. Similar to an automotive safety recall it does not matter where or how the vehicle is purchased the dealer is still responsible for the repair. The C.S.P.C. has been looking for a reason to get involved in this "Voluntary Recall" so they can push their boot on the throat of Samsung. They likely all have iphones!
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dartinbout said:
I have two questions. 1. Have you contacted the original seller from CL to handle the exchange? This seems to me the path of least resistance and you could report him to CL as a seller with dubious customer service traits.
2. In my experience, Verizon has the worst of in store\telephone technical support for just these kind of questions. They want the issue closed asap. The quickest solution is to tell you "no". Keep asking for a manager with the threat of leaving VZ for TMobile\Sprint whatever.
T-Mobile paid off my contract with VZ when I moved there. You could probably even get T-Mobile pay you for the Note 7. They don't know it's history and they don't care.
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These two responses make the most sense. If I were to buy off of craigslist, it would be from a local person. If that local person got the phone legitimately, that's where I'd start. Have her/him go with you to set up the exchange. It makes no sense at this point to go to Verizon, at least not yet. You would think that Samsung or Verizon would have anticipated and allowed for such circumstances, but honestly I've found our public is just not that smart. That phone is a potential danger and should go back at no cost to you. Really the seller should have handed over the original receipt when he sold it to you, try that. Then I think Verizon would have less cause to turn you away.
suzook said:
According to Samsung, vz will get reimbursed for ANY vz branded n7 that is collected. No receipt required. So maybe vz is to blame?
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So why don't you try returning it to a VZW store when they actually have the replacements in stock. They may actually do right by you if you don't go into the store full of piss and vinegar. Just be cool and treat the folks in the store nice. Honey does actually work. That person knows that VZW isn't taking any kind of hit for this recall and may not give a crap how you got the phone. It's a thought.
suzook said:
Thanks for the apple bashing answer.
lol its true , run a search yourself hints iphone5
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