Database Develop

[Q] Rooting will put a red flag on your account?

I went to Verizon today to help get my friend get a phone. And the guy (who is actually pretty cool and tech-savy) who helped me get my Droid Bionic happened to be working. As he was setting up my friends phone we were talking about cool things to do with my Bionic. He asked if I had it rooted, and I told him I did. He advised me to unroot it because, "Verizon is sending out 'spikes' and tracks who rooted their phones, will fry your SIM card, and put a flag on your account". I understand that rooting voids your warranty and is a breach to your contract. But is what he said true?
I had a LG G2X and a HTC HD7, both have been rooted and never been "spiked or fried".

Nope. Total BS.

art0605 said:
I went to Verizon today to help get my friend get a phone. And the guy (who is actually pretty cool and tech-savy) who helped me get my Droid Bionic happened to be working. As he was setting up my friends phone we were talking about cool things to do with my Bionic. He asked if I had it rooted, and I told him I did. He advised me to unroot it because, "Verizon is sending out 'spikes' and tracks who rooted their phones, will fry your SIM card, and put a flag on your account". I understand that rooting voids your warranty and is a breach to your contract. But is what he said true?
I had a LG G2X and a HTC HD7, both have been rooted and never been "spiked or fried".
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Click to collapse
The absolute most horse**** thing I've ever heard. Employee oughta be fired.

art0605 said:
I went to Verizon today to help get my friend get a phone. And the guy (who is actually pretty cool and tech-savy) who helped me get my Droid Bionic happened to be working. As he was setting up my friends phone we were talking about cool things to do with my Bionic. He asked if I had it rooted, and I told him I did. He advised me to unroot it because, "Verizon is sending out 'spikes' and tracks who rooted their phones, will fry your SIM card, and put a flag on your account". I understand that rooting voids your warranty and is a breach to your contract. But is what he said true?
I had a LG G2X and a HTC HD7, both have been rooted and never been "spiked or fried".
Click to expand...
Click to collapse
LMAO...he can't be that tech-savvy, or if he is, he's just being a total tool. What a ridiculous story to make up

AdamNJ77 said:
LMAO...he can't be that tech-savvy, or if he is, he's just being a total tool. What a ridiculous story to make up
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Click to collapse
You guys are probably right. He just has me paranoid now. So if I root my phone (successfully, again), I'll be fine?

art0605 said:
You guys are probably right. He just has me paranoid now. So if I root my phone (successfully, again), I'll be fine?
Click to expand...
Click to collapse
Yes, you will be fine. If you are worried about big red knowing your rooted, in the future try not telling the guy you rooted lol

Phones that have been rooted/modified will generally be refused service(as in troubleshooting) and/or warranty exchange. And generally the account will be notated that the customer has a modified device so that if he tries to go to another store, they will know. If you're smart enough to root it, then you should be smart enough to fix whatever you broke. This is part of the reason why I hate one-clicks.
Or do a damn NAND before you flash/modify something.

That said, you should be aware that some app/service vendors have ways of preventing their things to be installed on a rooted phone. I think both Blockbuster and Netflix have toyed with this, for instance. In those cases, you'll have to wait around for someone to get a fix out.

unremarked said:
Phones that have been rooted/modified will generally be refused service(as in troubleshooting) and/or warranty exchange. And generally the account will be notated that the customer has a modified device so that if he tries to go to another store, they will know. If you're smart enough to root it, then you should be smart enough to fix whatever you broke. This is part of the reason why I hate one-clicks.
Or do a damn NAND before you flash/modify something.
Click to expand...
Click to collapse
So if I don't tell them that it's rooted, and they don't see it, will Verizon be able to know through their network? Because I was having trouble sending and receiving text messages a couple days ago and was working with the rep to get it resolved. I'm sure he knew it was rooted. Then he called tech services and they worked on it for about an hour or so. Neither of them mentioned anything about my rooted device or denied me help because of it.

I actually have the netflix app on mine rooted and strapped. No problems here. But its true some apps do know and care for sure.
Sent from my DROID BIONIC using XDA App

art0605 said:
So if I don't tell them that it's rooted, and they don't see it, will Verizon be able to know through their network? Because I was having trouble sending and receiving text messages a couple days ago and was working with the rep to get it resolved. I'm sure he knew it was rooted. Then he called tech services and they worked on it for about an hour or so. Neither of them mentioned anything about my rooted device or denied me help because of it.
Click to expand...
Click to collapse
Then that Rep was doing you a favor so be sure to give a good score if you get the survey.
Sent from my DROID BIONIC using XDA App

art0605 said:
I went to Verizon today to help get my friend get a phone. And the guy (who is actually pretty cool and tech-savy) who helped me get my Droid Bionic happened to be working. As he was setting up my friends phone we were talking about cool things to do with my Bionic. He asked if I had it rooted, and I told him I did. He advised me to unroot it because, "Verizon is sending out 'spikes' and tracks who rooted their phones, will fry your SIM card, and put a flag on your account". I understand that rooting voids your warranty and is a breach to your contract. But is what he said true?
I had a LG G2X and a HTC HD7, both have been rooted and never been "spiked or fried".
Click to expand...
Click to collapse
He actually said that? What a moron. It's great if you don't know anything, but for those of us that do, what the heck is he thinking?

I was @ best buy and found out their phone warranty ($10 month, no deductible) covers rooted phones!!! Couple that with the buy back program which is top notch and I was scratching my head wondering why any of us would ever buy directly from big red or anybody. They also have the "mail in rebates" as immediate rebates.
If you like having the latest and greatest though, especially if you like rooting, best buy is the spot. Makes me wanna talk my buddy out of his upgrade (on my account) just so I can do it there...lol
Sent from my DROIDX using XDA App

rickuski said:
I was @ best buy and found out their phone warranty ($10 month, no deductible) covers rooted phones!!! Couple that with the buy back program which is top notch and I was scratching my head wondering why any of us would ever buy directly from big red or anybody. They also have the "mail in rebates" as immediate rebates.
If you like having the latest and greatest though, especially if you like rooting, best buy is the spot. Makes me wanna talk my buddy out of his upgrade (on my account) just so I can do it there...lol
Sent from my DROIDX using XDA App
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Click to collapse
Things that are too good to be true generally are... I'd read that fine print very carefully.
Sent from my DROID BIONIC using XDA App

unremarked said:
Things that are too good to be true generally are... I'd read that fine print very carefully.
Sent from my DROID BIONIC using XDA App
Click to expand...
Click to collapse
Please elaborate as I have poor eyesight and can't really read the fine print very well

art0605 said:
So if I don't tell them that it's rooted, and they don't see it, will Verizon be able to know through their network? Because I was having trouble sending and receiving text messages a couple days ago and was working with the rep to get it resolved. I'm sure he knew it was rooted. Then he called tech services and they worked on it for about an hour or so. Neither of them mentioned anything about my rooted device or denied me help because of it.
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Click to collapse
No there's no way to tell. If you actually told them ' I rooted my phone ' they would quickly tell you that none of their support team can help you, or if you get a nice person they would say that and still continue to try and help you- but they have no obligation to help you with a rooted phone.
Rooting your phone basically means you will not get any support from them (only if they know you rooted it).

unremarked said:
Phones that have been rooted/modified will generally be refused service(as in troubleshooting) and/or warranty exchange. And generally the account will be notated that the customer has a modified device so that if he tries to go to another store, they will know. If you're smart enough to root it, then you should be smart enough to fix whatever you broke. This is part of the reason why I hate one-clicks.
Or do a damn NAND before you flash/modify something.
Click to expand...
Click to collapse
This, they tried putting a note on my account saying I was rooted because I was using go launcher instead of the stock. ****ing idiots. and yeah if they think you have it rooted they'll pretty much deny you service.
also, excellent avatar.

Berzerker7 said:
The absolute most horse**** thing I've ever heard. Employee oughta be fired.
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Lol right
Sent from my DROID BIONIC using xda premium

I've returned phones without unrooting them and they've never said anything. I do suggest making it look as much like stock as you can (dont return it with custom boot animations or themes). I dont think they look at the returned phones in all that much detail. You obviously don't want it looking all customized because then they don't have to look too hard.
Sent from my DROID BIONIC using XDA App

On a side note, the last person you want to listen to is a instore cellphone sales Rep. They know less than anyone. Its industry standard for them to have their workers being clueless.
I've actually been in a store and was able to help other customers better than they could. I won't let them help me with anything other than ringing up my purchase and hope they get that right and not overcharge me (one time on sprint, they messed up my package and I was getting charged for data usage and ran up my phone bill and they shut off the phone days later for running up the bill by using too much data even though it was supposed to be unlimited)
Sent from my DROID BIONIC using XDA App

Verizon tech just told me to ROOT my phone

Thought this was very odd. I was on phone with tech support cuz my phone bricked itself today. not sure how or why i wasnt even using it. The tech sending me replacement suggested i root my phone because it would help a lot with the random reboot issue i originally had called ina bout last week.
Proceeded to tell me that Verizon does not care if you root as long as the factory data reset will work as intended for them.
Didnt know if this information was well known or not just thought it was odd that a tech tell me to root my phone.

cbrebel said:
Thought this was very odd. I was on phone with tech support cuz my phone bricked itself today. not sure how or why i wasnt even using it. The tech sending me replacement suggested i root my phone because it would help a lot with the random reboot issue i originally had called ina bout last week.
Proceeded to tell me that Verizon does not care if you root as long as the factory data reset will work as intended for them.
Didnt know if this information was well known or not just thought it was odd that a tech tell me to root my phone.
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Click to collapse
I am guessing that means the LG/Stock Factory Reset but CWM Factory Reset does the exact same thing so I am still wondering what that means.. very suspicious

That's very odd. I used to work for AT&T and they said we could loose our job of we told a customer to change the core software on any device. Strange indeed.
--My REVO is Broken, tweaked, SC'd, and TB'd. Just awesome!

drt054 said:
I am guessing that means the LG/Stock Factory Reset but CWM Factory Reset does the exact same thing so I am still wondering what that means.. very suspicious
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Click to collapse
yeah that is what he was saying (he was telling me how he rooted his and was using cwm as well) but he said that verizons policy is that as long as the "STOCK" factory reset takes it back to original condition then they will not persue anything any further. (which btw is stock zv7 right now) the new phone they shipped me doesnt have zv8 yet either.
who knows i just thought i would elaborate what the tech told me.
the phone i sending back had CWM on it and wouldnt boot or charge battery. so i manage to get it into emergency mode and left it for about 18 hours which gave me almost 35 % charge( seems very low) but i managed to push the zv7 tot and revivie it to send back. YAY

Vzn and root
There is a lot of misconception about rooting, I used to co manage a vzn reseller.
If you go to the android market there are root apps all over the place, if rooting voided any warranties there would be huge liability issues for legal software developers and customer uproar. Plus the hardware OEMS would not alllow it to be sold legally. Rooting is a software change you are not hacking or modifying hardware here. Plus android is marketed as open source unlike iphone OS.

drutman said:
There is a lot of misconception about rooting, I used to co manage a vzn reseller.
If you go to the android market there are root apps all over the place, if rooting voided any warranties there would be huge liability issues for legal software developers and customer uproar. Plus the hardware OEMS would not alllow it to be sold legally. Rooting is a software change you are not hacking or modifying hardware here. Plus android is marketed as open source unlike iphone OS.
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Click to collapse
+1 U.S already has declared that rooting any android device is not under any circumstances classed as illegal.
Sent from my Sensation using XDA

RevoRooting
Verizon might also be less persnickety about rooting on the Revolution because it's on its way out. I know Verizon was much pickier about my Droid 1 when it was new than they were a few months ago.

sensation lover said:
+1 U.S already has declared that rooting any android device is not under any circumstances classed as illegal.
Sent from my Sensation using XDA
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Click to collapse
This was only a 1 year term on that ruling. it is coming up again soon whether or not it is viable to do it or not.

cbrebel said:
yeah that is what he was saying (he was telling me how he rooted his and was using cwm as well) but he said that verizons policy is that as long as the "STOCK" factory reset takes it back to original condition then they will not persue anything any further. (which btw is stock zv7 right now) the new phone they shipped me doesnt have zv8 yet either.
who knows i just thought i would elaborate what the tech told me.
the phone i sending back had CWM on it and wouldnt boot or charge battery. so i manage to get it into emergency mode and left it for about 18 hours which gave me almost 35 % charge( seems very low) but i managed to push the zv7 tot and revivie it to send back. YAY
Click to expand...
Click to collapse
Oh man, I totally did that when I had gotten my Revo. Fortunately Thecubed was around, and he took control of my computer and fixed the phone. It was awesome. I recall the battery taking for ever to recharge. We had to wait 30 minutes before we could try anything. We needed enough juice to run ADB and push stuff to my phone.

yep what the verizon sales/ tech guy said
walked into verizon today. my phone messed up but thats another thread... and he literally said verizon does not care if u root your phone... didnt say as long as or anything else. just said they dont care. so yeah feel free to ask them yourself.

LaggyWizard said:
walked into verizon today. my phone messed up but thats another thread... and he literally said verizon does not care if u root your phone... didnt say as long as or anything else. just said they dont care. so yeah feel free to ask them yourself.
Click to expand...
Click to collapse
That's the glory of open source...
Sent from my VS910 4G using XDA

Yeah they Dont care, but brick one & try to get a replacement in warranty if you do.
Last month i made a boo boo installing Clockwork Mod and locked it up.
While they were very helpful, nice, and understanding; And a couple weeks later when I came in with my repaired phone (thanks to un_brickable) were more than happy to get me back online with a new sim card (I had to use my sons old HTC Incredible until I FINALLY found the fix). The warranty is now VOID and I was NOT going to get a new one.
I also dropped the protection plan & bought a "development" Revolution off of E-bay. So if i blow one up i can be back up & running in a couple minutes. cheaper in the long run.
Sometimes being Honest doesnt pay off. But in the end I have a BETTER phone for the experience. (2 of them actually)

cbrebel said:
Proceeded to tell me that Verizon does not care if you root as long as the factory data reset will work as intended for them.
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Click to collapse
I find this hard to believe. If they don't care, why do they keep shutting the door on every new exploit?
Sent from my BrokenOut 1.1 4G VS910 LG Revolution using Tapatalk 2.

stackrat said:
I find this hard to believe. If they don't care, why do they keep shutting the door on every new exploit?
Sent from my BrokenOut 1.1 4G VS910 LG Revolution using Tapatalk 2.
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Click to collapse
Because an exploit is just that, something that can be used maliciously. They aren't trying to screw with rooted people, they are patching security holes.
Sent from my Gingervolt-ed VS910 4G using xda premium

stackrat said:
I find this hard to believe. If they don't care, why do they keep shutting the door on every new exploit?
Sent from my BrokenOut 1.1 4G VS910 LG Revolution using Tapatalk 2.
Click to expand...
Click to collapse
any vulnerable area in the code HAS to be patched because the first people we blame for the phone getting hacked, is Verizon, for not having the security it should have in the software
Sent from my VS910 4G using XDA

Rooted phones are a liability...
For Verizon. The reps don't care (of course), but the main company does. It does void your warranty if they find out about it.
See, the tethering apps, Google navigation, Google voice, etc, etc are all lost profits. This is especially true with this phone, where in stock form, they nickel and dime you for "Verizon Navigation," "Verizon Voicemail," and "Verizon Tether."
Another negative impact for them is the number of returns the early rooting and experimentation process creates. I can remember the number of "forced failures" and nit-picking occurring on my old Eris when people were flashing the leaked upgrade that permanently disabled root, just so they had an excuse to return them.
The Verizon reps are "next-to-minimum-wage," 18-30 year old employees who could give a rat's patootie what you do with your phone. The RMA techs, on the other hand, may not be so forgiving.

Sprint Repair Question

I think my internal antenna may be damaged and i want to take it into Sprint to be looked at, but my phone is rooted with S-Off. Do i have to undo everything and bring it back to stock in order for them to look at and if there is a problem, fix my phone? thanks

They are supposed to fix it rooted or not as long as it's a hardware problem

I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app

Why do you think your antennae doesn't work?

tsdeaton said:
I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm rocking a refurb I got 3 months after release. A lot of people returned their initial phones it appears.

My 2¢
Return it to stock. Goto Sprint store. They'll order you a new one and it'll hit your door in 2-3 days. My phone blew the top speaker. The repair center did the order, I tracked it with the number they provided to my email and I was back in business in only a few days.

tsdeaton said:
I work at a repair center and he is correct but in this situation it's irrelevant. This phone is unrepairable. If there is a hardware issue the only option a repair center has is to order a replacement. If you don't want that done then you can use your HTC warranty. But you will have to ship your phone to HTC and be without it for at least 2 weeks. They will attempt to fix it and if it can't be fixed then they will replace your device which you would lose everything. So just use your insurance. Last I checked, the device is still new enough to receive a new device instead of a refurbished device. When in doubt, Return your phone to stock and have it replaced.
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
weidnerj said:
Why do you think your antennae doesn't work?
Click to expand...
Click to collapse
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.

jeffhbo said:
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.
Click to expand...
Click to collapse
try a different rom?

jeffhbo said:
Damn I didnt even think about the fact that it is not repairable, I'm assuming because of its 1-piece aluminium body or whatever. So, if they can't open it up to see if it is the internal hardware are they going to assume that it is because I rooted and/or made it s-off? or is there some way they will be able to tell if it is hardware related without actually opening up the phone?
My issue is that all of a sudden i have no service anywhere, including places that I used to. I've always had great service with sprint, until the last few weeks. I'll be on 3G or 4G with full bars and i'll drop the call. I've literally had more dropped calls in the past few weeks than i have had the entire 5 years i've been with sprint, combined. That's not an exaggeration. There hasn't been any change to any towers nearby and I haven't relocated or anything. Sprint said i should be getting great service where in and around where i live. So I'd imagine that it has to be the phone. It's been rooted with S-off long before this started happening. So i feel like it has to be something hardware related. I'm open to other suggestions.
Click to expand...
Click to collapse
you may have borked your radio. i think that is fixable.

Aldo101t said:
you may have borked your radio. i think that is fixable.
Click to expand...
Click to collapse
you mean i might just need to update/flash a new radio?

jeffhbo said:
you mean i might just need to update/flash a new radio?
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Click to collapse
i'm not quit sure the procedure on this phone, usually an RUU and then a factory reset from stock recovery will restore radio function.
there may be another way of restoring radio function, not sure, may someone who knows for sure can chime in here.this may or may not be your problem but it couldn't hurt to try

Aldo101t said:
i'm not quit sure the procedure on this phone, usually an RUU and then a factory reset from stock recovery will restore radio function.
there may be another way of restoring radio function, not sure, may someone who knows for sure can chime in here.this may or may not be your problem but it couldn't hurt to try
Click to expand...
Click to collapse
Thank you very much. I'll give it a try. If someone with knowledge of the exact procedure for this device could give further explanation it would be greatly appreciated. Thank you again for your advice.
Sent from my HTCONE using XDA Premium 4 mobile app

jeffhbo said:
Thank you very much. I'll give it a try. If someone with knowledge of the exact procedure for this device could give further explanation it would be greatly appreciated. Thank you again for your advice.
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I could help you out if you have some time shoot me a PM
Hmmmm guess not

Can detect root when you call VZW?

I called Verizon as I am having GPS issues. I was going to get a cert like new and while I wait, restore and send back non-working unit. When I called, the woman said she was going to run some diagnostics on her end (new to me) and said that she can detect that the software had been altered. She recommended that I reset the phone because if she put this through and it was rooted, I would be charged.
Are they able to tell your phone is rooted from their system without having it? Were they always able to do that?

Bwangster12 said:
I called Verizon as I am having GPS issues. I was going to get a cert like new and while I wait, restore and send back non-working unit. When I called, the woman said she was going to run some diagnostics on her end (new to me) and said that she can detect that the software had been altered. She recommended that I reset the phone because if she put this through and it was rooted, I would be charged.
Are they able to tell your phone is rooted from their system without having it? Were they always able to do that?
Click to expand...
Click to collapse
It wouldn't surprise me, but I can't imagine technology is that advanced, considering they are basically violating your privacy with a tool such as the one described. They could basically "tap" into your phone firmware/software whenever they want, and grab whatever information they want. I couldn't imagine, while possible, they would actually do it.
That said, you need to deal directly with LG. Verizon, along with many other carriers, will void your warranty at the flip of a dime because it's more income for them. I was an LG certified technician from 2005-2010, and while a technician, we did not void warranties for rooting unless we found evidence the firmware/software change interrupted the hardware, such as overclocking.
Once again, deal with LG directly. Verizon will snub you whenever they get the chance. Also, did I mention that most representatives have no idea what the hell they're talking about in the first place?

UrbanBounca said:
It wouldn't surprise me, but I can't imagine technology is that advanced, considering they are basically violating your privacy with a tool such as the one described. They could basically "tap" into your phone firmware/software whenever they want, and grab whatever information they want. I couldn't imagine, while possible, they would actually do it.
That said, you need to deal directly with LG. Verizon, along with many other carriers, will void your warranty at the flip of a dime because it's more income for them. I was an LG certified technician from 2005-2010, and while a technician, we did not void warranties for rooting unless we found evidence the firmware/software change interrupted the hardware, such as overclocking.
Once again, deal with LG directly. Verizon will snub you whenever they get the chance. Also, did I mention that most representatives have no idea what the hell they're talking about in the first place?
Click to expand...
Click to collapse
She definitely str8 up said "it looks like your phone has been rooted" after she did her "diagnostics" when calling *611. SO... the tool exists.
The problem I have with sending it to LG for fixing is that I have to pay for shipping it, wait a week or two without a phone while they fix it, etc. With VZW, I can restore to stock and then get a phone immediatley.

Bwangster12 said:
The problem I have with sending it to LG for fixing is that I have to pay for shipping it, wait a week or two without a phone while they fix it, etc. With VZW, I can restore to stock and then get a phone immediatley.
Click to expand...
Click to collapse
Well, that's your option. Did you restore it? Whether the representative can "detect" root or not, when they see a completely stock phone in retail, they'll probably replace it.
That said, you've got me curious as to whether Verizon can actually detect root over the phone. The research has started. . .
Edit: After about five minutes, it's apparently possible via a Verizon Remote Diagnostics app that they send out with updates. I definitely don't agree with it, and I'm glad I can say that with custom ROM's, that garbage is removed.
http://phandroid.com/2012/03/20/droid-charge-fp1-update-brings-verizon-remote-diagnostics-bug-fixes/

Verizon knows at all times what software your running. I used to work as tech support for VZW. Than can also see how many apps u got, how much memory u used, etc. Its an invasion of of privacy. But what can we do?
Sent from my VS980 4G using Tapatalk

MicroMod777 said:
Verizon knows at all times what software your running. I used to work as tech support for VZW. Than can also see how many apps u got, how much memory u used, etc. Its an invasion of of privacy. But what can we do?
Sent from my VS980 4G using Tapatalk
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Click to collapse
Yeah, she said to me over the phone, after saying she was going to run diagnostics... "you've got 40% memory available, etc etc."
I am running a custom rom though. I'm using Xdabbeb's 24A. Could that tool not been removed or hidden?

Just turn off radios when calling. Then say, "I don't know whats wrong... I have 4 bars of 4G"

Need a replacement for my Moto X. Called them up and the guy could tell my phone was rooted but said he would ship out regardless. 5 days later no confirmation of it being shipped and it hadn't arrived so I gave them a call. It said your certified replacement device has been denied because you are rooted.

So I wonder if the steps to get a phone replaced would be to return to unrooted stock, then contact customer service? Or do they keep track of everything we do from the second we turn it on?
Sent from my VS980 4G using XDA Premium 4 mobile app

njstein said:
So I wonder if the steps to get a phone replaced would be to return to unrooted stock, then contact customer service? Or do they keep track of everything we do from the second we turn it on?
Sent from my VS980 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm now curious of the same question. I seriously can't believe they can see all that, even with a custom ROM. I mean, since this has been confirmed, couldn't this be a lawsuit of some sort? Am I the only person feeling this way? It's a blatant invasion of privacy.

It really is @UrbanBounca, but they'd probably tell you it's hidden in the agreement we all signed or the classic "don't like it, don't use our service". Only the big boys can get away with these kind of shenanigans.
Sent from my VS980 4G using XDA Premium 4 mobile app

I bought my phone outright for 399 or 499, I forget. I have a month to month contract on the UDP plan. Its my frigging phone. I'll do what I want with it. I understand when I root, I loose the warranty. I understand that if I'm tethering, I could get my wrist slapped.
Why call VZW for anything?
If your worried, don't root. If not, suck it up buttercups!!
I went thru the same thing with my Dodge Truck. I came to the conclusion that I am my own warranty station, plain and simple.
If your gonna do stuff to YOUR possessions, that might void a warranty, its not the manufactures fault, its yours, but YOU have the choice.
Of course VZW can see you phone, then they give all that info to the NSA for tax breaks

After a bit more research, I've found that they can only run diagnostics if (a) you're on ICS or above and (b) you have the MyVerizon app installed.
I don't have the MyVerizon app, and after hearing this, I won't be installing it.

Why would anyone use MyVerizon? It is certainly not NEEDED for anything productive.
Thanks Devs, from my LG G2

It'd definitely the my Verizon app. Even if you block superuser access to it they can still detect it. The customer service reps also make you install it when going through the process. I'm leaving Verizon next month after my last line is free from contract. 3 lines with unlimited data going up on eBay.
Sent from my XT1060 using Tapatalk

Verizon's Remote Diagnostics allows them to remotely control your device to fix things. I used to do this all the time. Usually its somebody that doesn't have a clue how to use android. So, I'd ask for permission, they'd get a pop up to put in a pin number I've give them, and i'd have total control of their phone, even view some fun stuff in their galleries!!! LOL Sometimes it was the only way to fix a problem than have granny go to a local verizon store.
....But before we even get permission to control a person's phone, on Verizon's side of things the Diagnostic tool lists everything about the phone. It doesn't matter what rom you have, it will show up. Anything in Settings they can mostly see.
If you want to avoid problems, best bet it to do a full stock restore, and run your phone for a few minutes before you call so their systems can see your full stock and not rooted.
Some Verizon Tech Reps are very anal, and will give you a hard time for anything, like if they are on a mission to discredit anybody that calls. Others, like I was mostly took your word for your problem. If I could fix it, I would, or I just send a replacement. I could care less if your rooted. I'd send anybody a phone. 80% of the time its a snobby business man, making $500k a year, mad as hell his phone freezes or his battery drains fast, and demands a replacement. I never argued with these kind of people, as they made the big bucks and I only made $40k a year. I even told one guy I didn't get paid enough to argue with him, and I'll send him a replacement no problem. lol

MicroMod777 said:
Verizon's Remote Diagnostics allows them to remotely control your device to fix things. I used to do this all the time. Usually its somebody that doesn't have a clue how to use android. So, I'd ask for permission, they'd get a pop up to put in a pin number I've give them, and i'd have total control of their phone, even view some fun stuff in their galleries!!! LOL Sometimes it was the only way to fix a problem than have granny go to a local verizon store.
....But before we even get permission to control a person's phone, on Verizon's side of things the Diagnostic tool lists everything about the phone. It doesn't matter what rom you have, it will show up. Anything in Settings they can mostly see.
If you want to avoid problems, best bet it to do a full stock restore, and run your phone for a few minutes before you call so their systems can see your full stock and not rooted.
Some Verizon Tech Reps are very anal, and will give you a hard time for anything, like if they are on a mission to discredit anybody that calls. Others, like I was mostly took your word for your problem. If I could fix it, I would, or I just send a replacement. I could care less if your rooted. I'd send anybody a phone. 80% of the time its a snobby business man, making $500k a year, mad as hell his phone freezes or his battery drains fast, and demands a replacement. I never argued with these kind of people, as they made the big bucks and I only made $40k a year. I even told one guy I didn't get paid enough to argue with him, and I'll send him a replacement no problem. lol
Click to expand...
Click to collapse
The women I got kept saying to do a "factory reset" because if she put in the order for a CLNR that I would be charged if I was rooted. After I got off the call, I got the impression she was telling me to unroot my phone, restore to stock and then call back to place the order.
I had a custom rom, but it was stock based. I believe I did have the MyVerizon app on there.

I just rooted my 24A G2 and the moment I rebooted, I got a notification popup saying 'You have modified the system software' or something like that. So it is phoning home (no pun intended) and tripping a flag somewhere. I'm sure no one is looking at it unless you call, so before you call, flash back to 100% stock.

UrbanBounca said:
I'm now curious of the same question. I seriously can't believe they can see all that, even with a custom ROM. I mean, since this has been confirmed, couldn't this be a lawsuit of some sort? Am I the only person feeling this way? It's a blatant invasion of privacy.
Click to expand...
Click to collapse
It's not an invasion of privacy. They are protecting themselves from all of the warranty fraud that happens when people who complain about their phones try to return them under warranty.
Sent from my VS980 4G using Tapatalk 2

When it comes to having to get a new phone, Verizon will not give you one if you have altered the phone. However, let's say your headphone jack stopped working and you need to send it in to get it repaired. They HAVE to fix your phone, regardless if it's rooted or not. Why? Because the only way they can't do warranty repairs with your phone being rooted, is because they HAVE to prove that rooting directly caused the issue with the phone. This is per the Magnusson-Moss Act Chapter 50 of United States Code Section 2304, which states:
Waiver of standards
The performance of the duties under subsection (a) of this section shall not be required of the warrantor if he can show that the defect, malfunction, or failure of any warranted consumer product to conform with a written warranty, was caused by damage (not resulting from defect or malfunction) while in the possession of the consumer, or unreasonable use (including failure to provide reasonable and necessary maintenance). (d) Remedy without charge For purposes of this section and of section 2302© of this
title, the term "without charge" means that the warrantor may not assess the consumer for any costs the warrantor or his representatives incur in connection with the required remedy of a warranted consumer product. An obligation under subsection (a)(1)(A) of this section to remedy without charge does not necessarily require the warrantor to compensate the consumer for incidental expenses; however, if any incidental expenses are incurred because the remedy is not made within a reasonable time or
because the warrantor imposed an unreasonable duty upon the consumer as a condition of securing remedy, then the consumer shall be entitled to recover reasonable incidental expenses which are so incurred in any action against the warrantor.
Click to expand...
Click to collapse
So how does that mean my warranty isn't voided? If you go out and buy a brand new G2, you root it and have no issues. No problems. Then a 6 weeks later, you plug in your headphones and all of a sudden, no sound is coming out of your head phones. Or the sound coming out of your speaker is crackling. Or your SIM/SD card door breaks off. Just because you rooted your phone, LG still has to honor the 1 year warranty pertaining to THOSE problems. They will STILL have to fix your headphone jack, THEY STILL have to install a new speaker and STILL have to give you a new SIM/SD card door.
Reference;
http://www.droidrzr.com/index.php/t...-users-may-have-about-rooting-and-warranties/

T mobile won't replace my Note 4 because it's rooted?

I see a bunch of people who say they get can get replacement phones from t mobile with no hassle even if their knox counter is counted
Long story short, doesn't matter if it's stock or a custom rom, a few of my calls go straight to my voicemail and my phone doesn't even ring or give me a notification someone called. A few other people here had that problem and told me to just get a replacement. I don't care if it's a new or refurbished device but when I called t mobile and asked for a replacement they me to factory reset (which I did) and try turning off VoLTE and everything was going well until I had to open my big mouth and told him I rooted it. He said I am covered by the manufacture warranty if it's not rooted, since I told him it's rooted will they write a note on my account saying my warranty is voided? Do you guys think because I mentioned root, he assumed my device is still rooted?
Should I just call again and try a different person? I don't wanna lie and then have them charge me $699 if I don't tell them I rooted my phone on my 2nd try of getting a replacement....

btort1 said:
I see a bunch of people who say they get can get replacement phones from t mobile with no hassle even if their knox counter is counted
Long story short, doesn't matter if it's stock or a custom rom, a few of my calls go straight to my voicemail and my phone doesn't even ring or give me a notification someone called. A few other people here had that problem and told me to just get a replacement. I don't care if it's a new or refurbished device but when I called t mobile and asked for a replacement they me to factory reset (which I did) and try turning off VoLTE and everything was going well until I had to open my big mouth and told him I rooted it. He said I am covered by the manufacture warranty if it's not rooted, since I told him it's rooted will they write a note on my account saying my warranty is voided? Do you guys think because I mentioned root, he assumed my device is still rooted?
Should I just call again and try a different person? I don't wanna lie and then have them charge me $699 if I don't tell them I rooted my phone on my 2nd try of getting a replacement....
Click to expand...
Click to collapse
simple. factory it back dont root. so its not lying. your device isnt rooted anymore. just dont tell them you rooted. Thats like shooting yourself in the head and praying your still live. Ignore the asshole who told you about noting your account. rooting doesnt break the phone. its already defective. it makes me so frustrated to hear any rep giving the customer the middle finger when they dont understand squat about root. If you are within the 14 day buyers remorse period i suggest you call into that department and get a new one sent out.
If you want to see if that person documented anything on the computer about your root comment call in and ask about the day you where helped by him. ask if the rep can read/look into the comments if there is any notes about your "return status". Try it a couple of times if no rep mentions about any root comment and void warrenty then you are good.

You my friend are definitely a noob. You never ever admit anything. Never. And the proper fix would be for you to call tech support and tell them your phone rings once before voicemail and you wish for them to extend ring time before voicemail. That will fix your issue.
BAD ASS NOTE 4

Your Warranty Is Not Void ...I'm not sure the validity of this but it makes sense per the consumer protections on warranties.

monkeyass408 said:
simple. factory it back dont root. so its not lying. your device isnt rooted anymore. just dont tell them you rooted. Thats like shooting yourself in the head and praying your still live. Ignore the asshole who told you about noting your account. rooting doesnt break the phone. its already defective. it makes me so frustrated to hear any rep giving the customer the middle finger when they dont understand squat about root. If you are within the 14 day buyers remorse period i suggest you call into that department and get a new one sent out.
If you want to see if that person documented anything on the computer about your root comment call in and ask about the day you where helped by him. ask if the rep can read/look into the comments if there is any notes about your "return status". Try it a couple of times if no rep mentions about any root comment and void warrenty then you are good.
Click to expand...
Click to collapse
Just called and the rep said the last thing the note says was to factory restore and see if problem persist. So I guess I'll call in a few days, it's likely a hardware problem anyways

btort1 said:
Just called and the rep said the last thing the note says was to factory restore and see if problem persist. So I guess I'll call in a few days, it's likely a hardware problem anyways
Click to expand...
Click to collapse
It is not but OK replace as you will.
BAD ASS NOTE 4

"told them I rooted it" Lmao. Come on man!

Need help to reroot tmobile note 4
I just upgrade new firmware to Tmobile Note 4.
I tried many time to reroot, but doesn't work.
Anyone know how to fix this problem, please help

Androiduser2015 said:
I just upgrade new firmware to Tmobile Note 4.
I tried many time to reroot, but doesn't work.
Anyone know how to fix this problem, please help
Click to expand...
Click to collapse
You asking in wrong thread. Go read the thread for rooting and walks you thru it.
BAD ASS NOTE 4

I had the same issue when I activated my note 4 with Tmo. Wasn't receiving calls or texts. Called customer service then they ended up creating a tech ticket. Because they couldn't solve it themselves, they told me give them 48hrs. And it'd fixed. After about 13hrs they had it fixed. So give them a call explain your issue DON'T AND NEVER MENTION ROOT. Be persistent don't hang up until you have an answer. And they'll fix it..
Good luck:highfive:

I can't blame them for not wanting to support every newbie that miss flashes or flashes a crappy rom and can't get his dialer or modem to work or some other silly bug.
Like "let me experiment and then let Verizon bail me out with a new phone everytime I can't find my way out of the mess I created"
A simple factory reset should fix all, but some destroy even that ability.
Yes they can reflash but it shouldn't be under warranty.. Should be a fee to bail such folks out... Sorry that's not popular to say but if you owned Verizon, would you do the same?
Buy a car and tear into the engine and screw it up then try to get warranty to fix it!
But I agree, if you own your phone and are willing to sign a disclaimer releasing them from warranty they should remove restrictions.
That still makes them vulnerable to folks messing with the network though.
As long as they can't tie the problem to your mishandling your good.
Perfect example... http://forum.xda-developers.com/showthread.php?p=57360032

windstrings said:
I can't blame them for not wanting to support every newbie that miss flashes or flashes a crappy rom and can't get his dialer or modem to work or some other silly bug.
Like "let me experiment and then let Verizon bail me out with a new phone everytime I can't find my way out of the mess I created"
A simple factory reset should fix all, but some destroy even that ability.
Yes they can reflash but it shouldn't be under warranty.. Should be a fee to bail such folks out... Sorry that's not popular to say but if you owned Verizon, would you do the same?
Buy a car and tear into the engine and screw it up then try to get warranty to fix it!
But I agree, if you own your phone and are willing to sign a disclaimer releasing them from warranty they should remove restrictions.
That still makes them vulnerable to folks messing with the network though.
As long as they can't tie the problem to your mishandling your good.
Perfect example... http://forum.xda-developers.com/showthread.php?p=57360032
Click to expand...
Click to collapse
Your analogy is fatally flawed. I mean it shouldn't even have to be pointed out, it's that flawed. Flawed isn't even the right term.. Asinine? Eh, it's not even worth brainstorming for the proper term.

@telling them you are rooted lmao
I have never called anyone a noob on here before but you sir, is a noob.
And I say this with the most lovable respect. Lol
NEVER...EVER say you are rooted! Do not mutter the word "r" even if you were only rooted for 1 second!

That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.

JDM Civic EG8 said:
That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.
Click to expand...
Click to collapse
Yeah they replaced mine =)

JDM Civic EG8 said:
That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.
Click to expand...
Click to collapse
The only way that happens is if you use the mytmobile app. Which is still your fault. We all know it sends back info to them about root status.
BAD ASS NOTE 4

Sends back more than that... WAY more
Sent from my SM-N910T using XDA Free mobile app

So much for the common (incorrect) assertion the tripping Knox will cause TMO to force replacement through insurance and paying deductible. ?
Sent telepathically

RiverCity.45 said:
So much for the common (incorrect) assertion the tripping Knox will cause TMO to force replacement through insurance and paying deductible. ?
Sent telepathically
Click to expand...
Click to collapse
That is the expected response
Sent from my SM-N910T using XDA Free mobile app