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Okay here is my problem, the screen on my nexus one cracked (on the inside under the glass) twice in a span of 6 months and HTC is trying to make me pay to fix it. There is *absolutely nothing* that I can think of that can even possibly cause the screen to break. It cracked twice at approx. the same place near the TOP of the screen. I've been using cellphones for the past 13yrs, had 2 iPhones and none of them broke like this. Very bitter taste in my mouth after using the Android and HTC platform for the first time. As it stands right now, I would rather have an iPhone4 with a defective antenna than to have choosen Google and HTC.
So here is my question: How many people are having the same problem? If you see my same question in other forums, please don't answer twice. I am a real user, a real person. After people start responding, I'm going to forward my threads to the reporter at cnet that had the same problem to hopefully have Google recognize this issue.
*If you DO NOT have this problem, but have an opinion to post, I deeply appreciate your opinion, but please don't do it here. This is strictly to see how often this is happening to N1 users.*
i cracked my screen but i dropped it on concrete a couple times so i can not blame google/htc for that.
however since I am rooted and my warranty is already void I plan to change the screen out myself when the new digitizer comes in.
Here is a link to buy the digitizer:
http://www.repairsuniverse.com/google-nexus-one-touch-screen-digitizer-replacement.html
And here is a link of a tutorial on how to fix it.
http://www.youtube.com/watch?v=hTRXSMQ-GJY
Dont be scared that its 45 parts, they are very short each.
BTW if you know your thread is a question and even label it as such, dont you think this belongs in the Q&A thread?
rayrayw said:
So here is my question: How many people are having the same problem?
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Is the answer 1 in 1000?
Im not having a problem. Maybe its cos im not so heavy handed with my belongings?
Doesn't the nexus one have gorilla glass? Should be very hard to crack
Sent from my Nexus One using XDA App
ChronoReverse said:
Doesn't the nexus one have gorilla glass? Should be very hard to crack
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
No, it's a polycarb, but not Gorilla. Also the OP described the display cracking, not the digitizer (glass on the outside).
I have owned my N1 for 6 months now. My screen has never cracked and it remains in my pocket most of the day. Including at work where I go back and forth from coolers to hot grills constantly.
I understand you don't want people to reply if their screen didn't crack, but you can't get a fair judgement of how often this happens if only people with cracked screens can reply.
Heres my update: After numerous emails and phones calls back and forth, HTC finally agreed to fix my phone free of charge.
My advice for ppl having the same problem: Be honest, tell them what happened. Stay firm but respectful. Make sure they understand your dismay, but do not make it personal - the person on the other line is just following company guidelines and doing their jobs.
I dont know what did it, cause first I was offered 20% off then 50% off the repair costs (which I still think is bullsh!t, if the customer is at fault, then he/she should pay full to get repairs, if the device is bad, then HTC should fix it for free to boot, not offering "discounts"). But the last message I sent to HTC before getting the free repair offer was I quoted the CNET reporter that had hers replaced for free as well.
My experience with their customer service? Seeing as how I finally got justice in the end, I'm a lot happier than I could be. But the process is far, farrr from easy and what it should be.
And if anyone is wondering, I'm selling my N1 as soon as I get it back. Cause from my experience, the hardware design is clearly faulty. If it can break once and twice, there is no doubt in my mind that it will break a third time.
Weird that the OP is the only one reporting a cracked screen twice, when it's even rare to hear a screen cracked once. Unless you drop the N1 numerous times that is. Now i'm curious how the OP handles his N1.
Oh you know he keeps it in his skin tight pants pocket with his keys.
Just joking, I honestly don't know. I've scratched my screen (small scratches only noticeable when screen is black) but I've drooped it a few times and keep it my NWU (think cammo) pants pocket and no breakage yet.
I don't think the AMOLED will just crack from usage...
I cracked mine, but I dropped it on concrete face down. It was a sad day.
I'm not C.Ronaldo, and I dont wear tight jeans. I work in a bank and wear trousers with loose pockets. I keep my keys and change in my attache. If you dont think this is happening, do a google search for "nexus one cracked screens". Maybe this is restricted to the first few batches made, cause I ordered mine the day it was available. I honestly have no idea.
But if you are a N1 owner, and you're thinking that this "doesn't happen" - good luck with that, and I hope you will find my post useful when the time comes.
First post, hello everyone.
I've dropped my N1 from about 10 ft in the air, whilst ghost riding my SUV. The top right corner is where contact was made with the asphalt. It came to rest face up. The only damage was a bit of a nick out of the metal where first contact was made. Thank god.
People, there is a piece of outer glass, called the digitizer. It's what you touch, it's the outermost later. It is both protection for the actual screen and the digitizer.
There is an inner layer which is the actual AMOLED screen.
Be clear what what's breaking. Is it broken on the OUTSIDE? Digitizer. Is it NOT broken on the outside but the screen "looks broken", is "bleeding" etc? Screen.
Too much nonsense going back and forth.. Particularly "I dropped it, glass broke, HTC sux" stuff.
rayrayw said:
I'm not C.Ronaldo, and I dont wear tight jeans. I work in a bank and wear trousers with loose pockets. I keep my keys and change in my attache. If you dont think this is happening, do a google search for "nexus one cracked screens". Maybe this is restricted to the first few batches made, cause I ordered mine the day it was available. I honestly have no idea.
But if you are a N1 owner, and you're thinking that this "doesn't happen" - good luck with that, and I hope you will find my post useful when the time comes.
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It was a joke. I know it sucks for you but a vast majority of N1 owners don't have cracked screen which leads a reasonable person to ask first what the few with broken screens are doing different, if there is an environmental factor (heat change, humidity, etc.) Or in other words what is the common factor.
LoL! Maybe you're butt-uuuggggllllyyyy! LoL! J/K Glad you got a free replacement!
Oilersfan said:
First post, hello everyone.
I've dropped my N1 from about 10 ft in the air, whilst ghost riding my SUV. The top right corner is where contact was made with the asphalt. It came to rest face up. The only damage was a bit of a nick out of the metal where first contact was made. Thank god.
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Click to collapse
1. You're an idiot.
2. I dropped mine from chest height onto tarmac in a carpark, the top left corner took the brunt of it (was in the sleeve at the time, so bad luck) and it came away with a pretty small nick in the metal housing.
It now lives in a Tough Case.
I've had my phone for a few weeks now with a case on it (body glove mirage). The case is really good, but every time I have to take it off for something I'm reminded how much better the phone feels with no case on it.
I'm curious, has anyone kept it naked? How well has it held up? I'm wondering if anyone who's done this now has scratches or anything on the metal back of the phone.
Thanks!
Mine has been naked since i got it on launch day - still looks new without a single mark on it. I have put my keys in my pocket with it a couple times, but i move them when I realize it.
No scratches on glass, metal or plastic.
I've got butterfingers so for me the case keeps me from tossing he phone across the room when I take it out of my pocket. Plust without it the phone almost feels too light
alphadog00 said:
Mine has been naked since i got it on launch day - still looks new without a single mark on it. I have put my keys in my pocket with it a couple times, but i move them when I realize it.
No scratches on glass, metal or plastic.
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Click to collapse
Hmm. This is promising lol. I do keep it in a pocket with nothing else. I used to keep my iPhone 3g in with my keys. The back did not enjoy that, though the front stayed relatively scratch free.
gunnyman said:
I've got butterfingers so for me the case keeps me from tossing he phone across the room when I take it out of my pocket. Plust without it the phone almost feels too light
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I've dropped phones before too, thankfully not my Captivate yet. I just played with it without the case some more and it just makes life so much easier. A lot less reaching.
It's so tough. I've never used cases before because I hate the way all of them feel and the width they add. But I also don't want to destroy my phone like my 3G lol.
If you keep it naked don't drop it! The glass is supposed to be tough and scratch resistant but the paint on the metal back plate scratches easily and the plastics get dings when it hits the ground. I droped my phone twice in one day and now have a ding in each corner. That's 2 dings each time I lost hold of it. Now it has one of those film protectors front back and sides. And I have the body gloves case that I go back and forth between.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
I have also had mine without a case/screen protector since launch day. the only noticeable scratches are light ones at the top and bottom where it curves on the plastic body. other than that, the screen and back are perfect. I have dropped mine a few times, but its usually about from 2-3' up, nothing like a 6' drop.
Interesting stuff. I think ultimately I'll decide to keep the case on. Because I know that one time I drop it or get a decent scratch I'm going to be cursing myself out for not having it on there lol.
Side question: How well do we think these phones will hold their value?
I ask because I was able to sell my 3g on ebay for $130 even though the screen was dead, the camera was dead, and it was really scratched up. Not bad since I paid 200 for it a year and a half before!
InsaneJester17 said:
Interesting stuff. I think ultimately I'll decide to keep the case on. Because I know that one time I drop it or get a decent scratch I'm going to be cursing myself out for not having it on there lol.
Side question: How well do we think these phones will hold their value?
I ask because I was able to sell my 3g on ebay for $130 even though the screen was dead, the camera was dead, and it was really scratched up. Not bad since I paid 200 for it a year and a half before!
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Click to collapse
That's the one good thing about buying Apple ANYTHING. It holds its value like crazy. I can tell you from experience that the 1 year old HTC Hero can still fetch 200 bucks. A Samsung Moment can get about $150.
The Captivates are selling on Ebay right now for about $400.
My 3G got scuffed on the back from pulling it in and out of a belt holster that was lined. I finally decided no more holsters.
As for value - I got $190 for my 8GB 3G. It is hard to say about these. Lots of people want contract free phones. Since the captivate has top notch hardware with 16GB internal and expandable storage, I think it is a good value.
If we can unlock them after Froyo (AT&T said they would after 90 days to me anyway) then I think I can get my $150 back I paid for the phone maybe more.
It is all about supply and demand. I am amazed someone paid what they did for my 3G - it is old hardware, but Apple has people fooled. iPhone 4 is going for $900 on eBay - crazy stuff. As long as Apple doesn't sell an unlocked US version contract free, the prices will stay sky high on iPhone. Captivate, not so much. The non-contract price is about $500 so in 2 years what will people pay for a used one?
Well it really depends which network and which phone I think the captivate being the only decent android on at&t will last a bit longer than maybe the vibrant and other variants like the fascinate or epic whose carriers embrace high end android phones
Sent from my SAMSUNG-SGH-I897 using XDA App
i go no case.....had my iphone 3g with no case for probably a year and a half, and now i am running a naked captivate also. I actually like the feel of a case better, but have yet to find one i feel like investing in....and it looks so awesome without a case!!
I absolutely love my Body Glove case. It's the best mobile device case I've ever used, and I've had a cell phone for thirteen years.
I kept my first captivate naked for the first three days and noticed that my "Scratch Resistant Gorilla Glass" couldn't hold up to three days in the pocket of my slacks by itself. I was just beside myself as I've had an iphone without a screen protector since the phone launched, and never saw a scratch otherwise.
Seems to me that between the iPhone 4 and Captivate both having threads and threads of scratched devices, Corning needs to rethink the Gorilla Glass formula. Whatever the 3GS screen cover was made of should be the standard. I beat the hell out of that phone and not one scratch to be seen.
I really liked the phone design and lines so I went with zagg max protection. It's just like the screen protector but covers the whole body of the phone, it has no shock protection but its virtually scratch proof.
Sent from my SAMSUNG-SGH-I897
Naked since day 1. With the exception of 2x 3"x1/4" eGrips strips I put on the back cover sides to prevent me from fumbling the phone like a wet bar of soap. Love the thin-ness and the egrips don't hinder "pocketability".
Had the Sony X10 then switched to the Captivate. I go naked just keep loose change and keys in other pocket. Love the thinness of the phone. Still searching for that perfect skin. Tried a few but just make the phone bulky. A lot of the wear and tear of a phone has to do with your job and lifestyle. Learning to adapt to how you work or play and also how soon you want another phone(gadget lust) plays a part. I tend to sell/trade a newly released phone within 6 months so I try to keep them like new. But to each his own.
Divinedark said:
I absolutely love my Body Glove case. It's the best mobile device case I've ever used, and I've had a cell phone for thirteen years.
I kept my first captivate naked for the first three days and noticed that my "Scratch Resistant Gorilla Glass" couldn't hold up to three days in the pocket of my slacks by itself. I was just beside myself as I've had an iphone without a screen protector since the phone launched, and never saw a scratch otherwise.
Seems to me that between the iPhone 4 and Captivate both having threads and threads of scratched devices, Corning needs to rethink the Gorilla Glass formula. Whatever the 3GS screen cover was made of should be the standard. I beat the hell out of that phone and not one scratch to be seen.
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Click to collapse
been naked for about a week now and havnt got a scratch on my screen yet so i dont know u did to get your scratch. but i do still want a case just havnt got around to getting one yet and my phone is holding up just fine.
Hey guys,
after my LG Optimus Black get bricked, i bought me the Nokia Lumia 710, really love it now. But after a week!!!!! it has fallen down from about 40cm on the floor, it is carpet. Now i have a one week old Device for 200$ with BIG Scratches, it has gorilla glas!!!!! im really sad, till my iPad broke, then my LG OB, yet after 1 week my fckn Nokia, i dont believe its my year i wrote the support that it is unbelieveable that some Glas, which is called "nearly unbreakable" get such scratches after a soft falldown. They wrote it is no warranty and said i have to repair by my own money. Now what you think? My LG OB never had scratches and i dropped it from a tree! it has fallen so often, on hard ground, but nothing happened. What you guys and girls think? do they have to repair or am i fckd :/
Im posting it in OB Section, because im new to Nokia and my Question is variable i think.
ask in the nokia forum
btw, this screen cannot get scratched with such a low fall
(not even after falls)
its a manufacturing defect maybe, they should replace it
but i think they wont believe you
try protesting
theaks30 said:
ask in the nokia forum
btw, this screen cannot get scratched with such a low fall
(not even after falls)
its a manufacturing defect maybe, they should replace it
but i think they wont believe you
try protesting
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Click to collapse
i wrote that it cannot be my mistake for such a thing. they dont wrote back, really sad now.
Gorrilla glass is only scratch resistant, not scratch proof, I'll have you know
Anyways, my ZUNE HD has gorrilla glass and I dropped a shot glass on it from a low height and the screen cracked (it actually rolled off the top of the desk into the first drawer where my HD was, so like 4-5 inches)
Outside of that I had scratches on it too,
you can take keys to the stuff but sand in your pocket or something like that, glass, probably dont want that to happen.
Resistant means it resists, but look at history, resistance can get ****ed up mighty fast lol
Anyways, manufacturer usually guarantees screen replacements, just make something up, or be like yeah it just happened I dont even know it was in my pocket and I used it one day and it was like that.
you could probably contact Corning (gorrilla glass dudes) and be like yo wtf
Theres some screen protectors you can buy online that have lots of sticky stuff on the back and they actually fill in some scratches, look that up, I looked up all kinds of things because I think I had to pay a bunch of money to fix mine (ended up retiring it for an OB)
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
Click to expand...
Click to collapse
Record it please. I know someone will need to know in the future
Sent from my SM-N910T using XDA Free mobile app
Here's a video:
Hope this helps.
If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4
Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.
kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
Click to expand...
Click to collapse
parags1982 said:
Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.
Click to expand...
Click to collapse
It would work better if you had the machine to separate the glass from the screen. I will say if the screen is badly cracked up you might have a really low success rate.
why not just buy a whole screen? they are under $200 the last time i checked on ebay. less risk and less headache.
you can even try just the glass after you replace the screen just to do it and if it works you have a back up, if not no loss.
i have a machine and hardly use it cuz how bad people break their screens today, whole screen is the safe bet.
i don't know if its the same in your area but most places charge $100-150 to replace the glass and most places don't reapply new adhesive to the digitizer and glass . so the glass is being held onto the phone by the frame only.
BACARDILIMON said:
If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4
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Click to collapse
Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me
kndchaos said:
Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me
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Click to collapse
I agree completely. I dropped the phone on the road while riding and except the top right corner crack on screen there is no damage. Somewhat surprising because i must be atleast 30 mph and the force with which it fell, should have broken into pieces. Not even the back cover came off the phone.
I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b
kndchaos said:
I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b
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Click to collapse
no update?
My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.
Face_Plant said:
My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.
Click to expand...
Click to collapse
That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.
xxaarraa said:
That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.
Click to expand...
Click to collapse
I went to their website on my phone, clicked on contact us, and did a live chat with one of their customer service people. It'll ask you to choose which product you're contacting them about (phones, TVs, appliances, etc) then what kind of phone. They'll ask for your IMEI number and all that jazz. I found them to be quite polite and helpful.
The only down side is you'll be without a phone for about 2 weeks, so make sure you have a backup phone to use or prepare yourself for terriblewithdrawal from not having your Note...
Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.
holycow1 said:
Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.
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Click to collapse
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
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Click to collapse
Might as well go through samsung if its that much
btort1 said:
Might as well go through samsung if its that much
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Click to collapse
$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.
richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
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Click to collapse
Yes, that's the price they charge. I was letting everyone know that these are the guys that Samsung uses. They use genuine OEM parts and are the only repair center in the United States authorized to do Samsung repairs. If you look earlier in the thread, someone said that Samsung charges $197.77 with a 1.5-2 week turn around. As you just said yourself, this method would be $5 cheaper and 2x faster than going through Samsung to get the same place to repair your phone. Just was putting it out there if someone wanted 100% assurance that they were getting genuine OEM parts but didn't want to wait 1.5-2 weeks that Samsung quoted them.
ummduh said:
$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.
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Click to collapse
Yup same reason I haven't cancelled the tmo 'jump' subscription. You do have to factor in the $10 per month subscription price though, so if you break your phone in 10 months, it's $275.
T-Mobile insurance to replace phone is $175 I just filed a claim on Saturday and got a new phone not refurbished today. The only problem is I had a Note 4 in White but they sent Gray since White was not in stock. I called T-Mobile and complained and got a $30 credit applied to my account so I really just paid $145
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
Click to expand...
Click to collapse
Odd, BC many review videos showed this phone taking some serious abuse before even showing any signs of wear.
Sent from my SM-G920T using Forum Runner
I wonder if its a stress crack from sitting on the phone or something.
upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
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Samsung has a lot invested in making sure the S6 has a successful launch - I have a feeling that they are simply going to replace your back glass and be done with it - they don;t want a lot of negative comments popping up on forums and stuff - I may be wrong - but I bet when all is said and done, your girlfriends phone will look good as new.
As for cracks - glass is glass - it could have been caused by anything - hitting something hard in her purse - maybe a combination of stress and banging around - ...it happens - and glass will break - sometimes easily -
regardelss - good luck - it is such a nice phone it would suck if you had to carry it aorund with a crack - fingers crossed that Samesung steps up and fixes it for you -no charge. GOOD LUCK!
upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
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Same thing happened to me with a T-mobile Galaxy S6. I never dropped it, just took it out of my pocket one day and had the same crack on the back (bottom left).
Did you end up getting it replaced?
ThePagel said:
I wonder if its a stress crack from sitting on the phone or something.
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That's my guess. Never understood why girls put their phone in their back pocket and then sit down all the time. That's just asking for a crack in an all glass phone
Yeah, I was never one to fawn over all glass devices and their """premium""" feel and glass backs are just ripe for breaking. While I never dropped my phone, it has slipped from my hand on to surfaces just below my hand. There is now a tiny crack at the bottom center that can be felt only in one direction when running my perpendicular over it.
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