[Q] please help!no signal my note!samsung warranty sucks! - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

someone help me!ilove my note and 2month my note works well!now idont get signal!and if i take battery of i can have signal sometimes but signal lost in 1minute.i have try everything!i flash new rom and reset phone many times and no signal.and warranty sucks because i buy my note germany and i live in finland and samsung say they dont do nothing my phone because i dont have warranty card.what i can do

late1981 said:
someone help me!ilove my note and 2month my note works well!now idont get signal!and if i take battery of i can have signal sometimes but signal lost in 1minute.i have try everything!i flash new rom and reset phone many times and no signal.and warranty sucks because i buy my note germany and i live in finland and samsung say they dont do nothing my phone because i dont have warranty card.what i can do
Click to expand...
Click to collapse
First thing. Where did you buy your Note from?
BTW can you try to clean the SIM card by erasing it? Sounds like your SIM card or the radio is having a problem though.

i have try many different sim card and i buy that note in ebay germany.im live in finland!

have you tried using the phone in another area? the local mast may be over subscribed or faulty.
have you tried removing the microsd card. i found when my sd card was faulty or apps having problems then sometimes my signal was flaky as well and signal would come on and go off in a flash. deleting and reloading apps made no difference. now have new microsd card since yesterday and no issues since then even though have most of the old apps back.
try changing sim card to see if sim card is faulty.
try setting the phone to wcdma only or gsm only or gsm auto prl only via settings or codes to see if its flaky signal causing probs.
dont you have a receipt for purchase to prove purchase date and source of purchase. isnt that enough to prove phone is under warranty..
i just read my warranty card which came with the phone. it says ...
on page 1. customer signature and delaer stamp and signature! mine came from amazon.de and does not hace any amazon stamp or signature. but i do have a receipt from amazon by email. guess they wont open the box for stamping warraty card as box says seal should be intact when customer gets phone in the box. so warranty card cant actually be signed for internet sales as seal will have to be broken on the box.
also says warranty is only valid when card properly completed and upon presentation of roof of purchase consisting of original invoice or sales slip indicating date of purchase, dealers name, model, serial number, and product number.
write to samsung with copy of your invoice and see if they will accept that as proof of purchase even though warranty card is missing.
in the UK the sale of goods acts gives additional benefits for six years apart from guarantee. see if there is anything similar in your country to see if they can do the warranty service / repair / replacement if needed. best of luck

late1981 said:
i have try many different sim card and i buy that note in ebay germany.im live in finland!
Click to expand...
Click to collapse
What does the warranty carard specifically state?
From Samsung UK's website:
Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome.
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Click to collapse
Does it say EU Bloc Warranty? If so, I guess you should be ok.
Regards,
Dave

I phoned Samsung UK before I brought my Note from Amazon Germany. The Samsung rep said all Note brought and used in EU have 2 years warranty.
Samsung should be able to identify your phone by its IMEI and/or serial number under the battery and on the side of the box. I don't see the point of warranty card, your Note can't be more than 4 months old.

Through it and get a new one~~~~ai^^^^^

surely you will have samsung centres in your country. try contacting them in writing if they refuse over the phone or when you go there.
my warranty card says you can take it to any authorised dealer or service centre in any EC country.
mine was from germany as well (amazon.de) so yours should have come with the same conditions. so contact amazon if you bought it from amazon. or your local samsung service centre.

If it was new your ebay seller's bill is proof of purchase and acts as a warranty.
Present that to Samsung.
If it wasn't new ask the ebay seller for the purchase receipt or bill or at least a copy of it.

Have u try put your sim in others phone? Most probabily your sim is problem..
Sent from my GT-N7000 using XDA App

Related

quick question about blocked IMEI no.s

Hi all,
I think I know the answer to this already, but just throwing it out there just in case!
I have an XDA2i with a blocked IMEI (as the insurance have supplied me a new one and this is sitting here with a cracked screen) - Is there anyway to use a SIM card in it?
I'm in the UK - So I'm presuming only way is to use the unit in another country, right?
If there's nothing I can do to use it here, then I'll just sell it abroad...
Any ideas?
Cheers! Dennis West London UK!
Isn't the IMEI blocked globally?
change the screen and sell it to a mobile shop...they know how to deal with it...the screen replacement cost £100 if u do it yourself 160 if u send it away
imei blocks are not worldwide yet!
As far as I understand, IMEI blocks _could_ be implemented worldwide, but they aren't yet. However, a phone CAN be globally blocked.
Reprogramming a phone's IMEI number is a criminal offence in most countries, and if someone says that they can do it, especially if they work for a phone shop or resell phones, be VERY wary of them... I'd imagine at least some part of the profit from the sale might go towards other criminal activity of some kind, and you don't want to be the one perpetuating the cycle, do you?
Just a pause for thought this Thursday.

newegg terms on tilt question

Good Afternoon,
bought a tilt on newegg with a two year contract, Since I work in a area that is susceptible to moisture, I wan to interchange phones between the new and a crappy one. Has anyone been charged for changing equipment? or even using it on another line?
Thanks in advance
you're in luck, with a gms service, you can just pull the sim card and place it in another gsm phone and away you go again
Anyone know if att reports it to neweeg that you have switched sims? I just want to cover myself before I attempt this. (haven't received the phone yet.)
When you buy a handset from a store, they usually hand you off to the cell company. Except, possibly, for repairs, you will probably deal directly with AT&T for now on. That said, AT&T doesn't track phones, they track SIM cards. You can switch your SIM card between phones all you want. I have an old Motorola V505 (unlocked) that I switch my SIM into anytime I'm somewhere I don't want to take my Kaiser (such as the beach), it's not uncommon. I have 3 other phones in use on my account, none of which are the original phones purchased from AT&T.
razdigital said:
Anyone know if att reports it to neweeg that you have switched sims? I just want to cover myself before I attempt this. (haven't received the phone yet.)
Click to expand...
Click to collapse
Neither Newegg nor AT&T care about which phone you use. They only care that the service plan associated with the SIM card is not lowered or canceled during your contract term.
wrecks47 said:
Neither Newegg nor AT&T care about which phone you use. They only care that the service plan associated with the SIM card is not lowered or canceled during your contract term.
Click to expand...
Click to collapse
not planning on canceling or downgrading but that small smidgen of that terms and condition got me scared a bit. Thanks.
They don't really even care what sim card it is, just that you have a service plan and pay them a monthly amount. You would have to call them or go to a store to change sim cards, but it can be done. You can also downgrade your service without penalty, but canceling completely will prompt an ETF.

IMEI changed after unlocking

Hi,
I bought a tytn2 through ebay. It was simlocked to '3' UK. I had no problem using the phone with my '3' simcard. Then i wanted to use the phone with other carriers. I used the unlocking software posted by pof and i unlocked it successfully. But when i put in other simcards, the phone says no service. This includes the '3' sim that initailly worked. After some investigation, I found that the tytn2 imei had been changed to 35519500000001701 (apparently blacklisted in UK), which is different from the one when I bought the phone. When i search the imei online, this is the only reported case, but no solution.
http://forum.xda-developers.com/showthread.php?t=374311
Can someone help? I want to restore the phone to its original imei. Hoping to save 10 pounds unlocking fees, I lost 200 pounds.
This has been happening a lot it seems, and so far I don't think anyone has a cure.
There is still no solution after so many years?
I think we should warn others about unlocking the phone with softwares as it is not worth saving a few dollars unlocking fees and risk damaging such an expensive phone.
I emailed HTC and they said they do not offer service for phones not sold by them. Instead they asked me to contact the network operator who sold the phone. I went to the network operator and they said the repair is likely to cost the same as a new phone.

2 dead Bell GT-I9000M phones in one week

Hey Guys,
Time to vent some frustration here.
About a month ago I bought a Bell GT-I9000M off kijiji (after falling in love with it on a recent trip to Japan). I went through the flashing routines and settled on the doc roms. Somehow after some use/flashing I ended up killing it with what seems to be a corrupted internal sd card. I have no idea how that happened but it did. I can access download mode and flash with odin but I cant get the phone to boot. The phone boots past the samsung logo to a black screen and if I touch any of the buttons on the front they stay lit.
So last weekend I got the bright idea to buy another used phone, again from kijiji. This one was brand new, never used and seemed like a good option. I flashed the BUJP8_v9_Bell_Idan73_Special ROM and everything was fine up until yesterday. For some reason I could no longer send text messages. I called Rogers (my provider, phone was unlocked and working fine) for help and he had me do a few things including a battery pull and some sort of reset text message.
After the following reboot (after getting off the phone) my phone would no longer boot. I've since had the EXACT same issue as with the previous phone - phone sits at a black screen after the samsung logo and the buttons stay lit if I press one of them.
I can still flash this phone with odin and I can access the download/recovery screen but I cant do anything else.
Did I get 2 duds or did I do something to mess this phone up in someway? Is there anything I can do or do I have to send these things back to samsung some how?
Even now, I just reflashed with odin 1.7 to the I9000UGJK3 pda file and on the reboot after flash I get the 3e recovery screen with this error:
E:Can't mount /dev/block/mmcblk0p1 (I/O error) E:copy_dbdata_media:Can't mount SDCARD: your storage not prepared yet...
When I click format internal sd card it just repeats the same error...
What is going on with these phones?
Someone could confirm this, but I think bell could still services thoses with the serial number or IMEI (or such) You might want to contact them.
You will need Proof of Purchase to get repairs done via Bell / Dealer Stores.
Downgrade back to the BELL 2.1, boot into recovery and wipe all / internal SD. If that works, then upgrade back to 2.2. I had that problem when I upgraded to a corrupt 2.2 I downloaded online.
Gabriel
It makes absolutely no sense that you need proof of purchase for these phones.
I know you do, but its absolutely ridiculous. I could understand if the phone has been made and sold as an I9000M for more than a year, but they weren't and they haven't. Each have been manufactured this year. Either July or August, and sold.
So someone without a receipt should be given 1 year warranty based on the manufacturers date on the phone, no exceptions. Or if bell really wants to be a stickler about it, they can just say that phones without a receipt will only be warrantied up until July or August 2011, the one year anniversary of these phones being sold.
I know other corporations, including my BBQ manufacturer, did not need proof of purchase for a warranty claim. They simply asked me for my serial number, and could only give me warranty based on the manufacturers date. I purchased my BBQ much after the manufacturers date, but due to no proof of that, they still provided me the warranty because my actual BBQ didn't even exist prior to the Serial number. So they couldn't dispute it was still under warranty.
I'm sure if you yelled loud enough, they'll warranty it. They will have no leg to stand on. The phone is not stolen, wasn't reported stolen, has a valid IMEI and all of that.
How do they know its not stolen. They don't.
Sent from my GT-I9000 using Tapatalk
ickyboo said:
How do they know its not stolen. They don't.
Sent from my GT-I9000 using Tapatalk
Click to expand...
Click to collapse
Absolutely they do. They have a list of blacklisted IMEI/ESN's. If that IMEI is on the list, not only will they not activate it, they will not warranty it, and they will not even return the phone back to you.
What they do exactly is tell you to wait while they go to the 'back' to complete the transaction, then call the police as you wait.
Activating a stolen phone is like trying to use a fraudulant/stolen credit card. Same thing. And same process.
If you're brave enough to explain your story to the police. Then go ahead and wait.
If the phone is an I9000M, then the phone was not brought from overseas. Its specific to Canada. The IMEI number will reflect that regardless of what ROM you may have installed on it.
has anyone tried it?
I think it was done by some users who bought the device to work on another network, I'd advise to try it first, get into a bell store and be real polite/nice with the clerk, he/she will most likely help you!
I'm going to bell tonight either way. I'm fed up. One phone maybe, but two phones dieing doesn't make any sense to me at all.
This is getting repaired and then going up for sale. I'm not going to take my chances on a third/repaired phone.
I don't know why everyone blames Bell for warranty work. Samsung should be the one people go to if their phone needs repair and was NOT purchased from Bell.
I'm assuming the OP purchased his phones from kijiji because he's using the phone for another provider but Bell. So tell me why Bell should service the phone or give them a replacement?
You know if you don't have a receipt and genuinely bought the phone from Bell, they will honor it because you have a contract with Bell and that's the proof you need. They have all the info regarding your phone when you bought it.
I don't work for Bell. But seriously, you people make no sense.
greeced said:
Absolutely they do. They have a list of blacklisted IMEI/ESN's. If that IMEI is on the list, not only will they not activate it, they will not warranty it, and they will not even return the phone back to you.
What they do exactly is tell you to wait while they go to the 'back' to complete the transaction, then call the police as you wait.
Activating a stolen phone is like trying to use a fraudulant/stolen credit card. Same thing. And same process.
If you're brave enough to explain your story to the police. Then go ahead and wait.
If the phone is an I9000M, then the phone was not brought from overseas. Its specific to Canada. The IMEI number will reflect that regardless of what ROM you may have installed on it.
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Click to collapse
yvrRome said:
I don't know why everyone blames Bell for warranty work. Samsung should be the one people go to if their phone needs repair and was NOT purchased from Bell.
I'm assuming the OP purchased his phones from kijiji because he's using the phone for another provider but Bell. So tell me why Bell should service the phone or give them a replacement?
You know if you don't have a receipt and genuinely bought the phone from Bell, they will honor it because you have a contract with Bell and that's the proof you need. They have all the info regarding your phone when you bought it.
I don't work for Bell. But seriously, you people make no sense.
Click to expand...
Click to collapse
We "People" make no sense? Well let me boil it down for you...
Bell is not on the hook for any warranty repair. Samsung is. However Bell, at least in Ontario is the ONLY authorized cell provider licensed by Samsung to purchase the phone at or for. So if you buy it at Best Buy, Future Shop, or any other cellular place without contract, they are NOT authorized to activate that non-contract phone with any other cell provider.
So with that being said. Those phones that Best Buy and Future Shop and those other companies get are obtained through the same source Bell gets their stock from. Why? Because that is the person that tells bell the phone is theirs.
So no matter where they get the phone from, there is one person, or a group of people at Samsung telling Bell another phone has been sold.
So why is Bell a good place to go to? Try phoning Samsung to get warranty work done without the assistance of Bell or the place you bought it at. They won't do it. Why? Because its a branded phone and they don't have the same system Bell does when it comes to tracking stolen goods.
Think about it. Why would anyone have to go to Bell at all? Why wouldn't Samsung just do all the warranty work themselves absolving Bell of any post-relations with their clients? Simple. Because you bring it in, they check the serial numbers against a flagged database only they, and their point-of-sale partners have. The same list that is shared with other providers to track stolen equipment.
So Samsung won't do the repair straight out, unless you buy the phone directly from them. And to that, I don't even think they sell the phone in Canada without the assistance of a provider. They do however in other countries from what I understand.
So making this extremely long story short. Samsung is on the hook for the cost of repair. Not bell. So tell me why bell can't be the intermediary for a person that didn't buy it there? It costs them nothing and improves relations with the general public.
Make sense now? Clear as mud? Didn't think so.
EDIT: And no one said anything about Bell giving them a replacement. They only do that as a courtesy to THEIR customers if need be or if Samsung says there's no other choice.. Again, samsung is on the hook for the replacement of any I9000M phone. Whether Bells or Not. If Bell gives their customer a replacement and Samsung said no, that is the only way Bell would have to pocket anything.
But for this purpose, I only spoke of warranty repair, not replacement. But again, thats up to Samsungs discretion based on what FutureTel, the only repair centre for them, tells them.
LAST EDIT: It is in the best interest of any person out there looking for warranty work to ensure you go to a Bell CORPORATE store and not a franchised store. I confirmed yesterday (EVEN THOUGH I HAVE A CONTRACT WITH BELL) that franchised stores can make up their own rules and do not have to accept the repair (Like they didn't mine) because I didn't buy it from that franchise. The owner of that store says the Corporate stores will take anything regardless of where it was purchased.
Oh and I had my contract, and my receipt for the purchase with me too.. still wouldn't take it. HMMMM.
You took a chance purchasing your phone off Kijjii, you knew that chance since you already had one dead SG. All the money spent on Kijjii on 2 phones and you could of most likly bought the phone new and would of had a receipt and a waranty ;p.
greeced said:
It is in the best interest of any person out there looking for warranty work to ensure you go to a Bell CORPORATE store and not a franchised store. I confirmed yesterday (EVEN THOUGH I HAVE A CONTRACT WITH BELL) that franchised stores can make up their own rules and do not have to accept the repair (Like they didn't mine) because I didn't buy it from that franchise. The owner of that store says the Corporate stores will take anything regardless of where it was purchased.
Click to expand...
Click to collapse
Hit a nerve did I? LOL
That's great news for everyone that bought used phones. Hopefully it's not one of those made up rules from that Franchise owner you speak of.
I never said you can return your phone to any Franchise store. That's common knowledge (to me and my friends at least) that you have to return to the store you bought it from or a corporate store. That's nothing new.
You're not going to find a lot of businesses that will honor warranty on a product that was not purchased from them. I'm talking products bought from kijiji or craigslist etc (like the OP)... NOT Best Buy or Future Shop. I'd be surprised to see if Bell Corp would accept a phone bought from kijiji especially if they are not Bell customers.
yvrRome said:
Hit a nerve did I? LOL
That's great news for everyone that bought used phones. Hopefully it's not one of those made up rules from that Franchise owner you speak of.
I never said you can return your phone to any Franchise store. That's common knowledge (to me and my friends at least) that you have to return to the store you bought it from or a corporate store. That's nothing new.
You're not going to find a lot of businesses that will honor warranty on a product that was not purchased from them. I'm talking products bought from kijiji or craigslist etc (like the OP)... NOT Best Buy or Future Shop. I'd be surprised to see if Bell Corp would accept a phone bought from kijiji especially if they are not Bell customers.
Click to expand...
Click to collapse
Condescending comments always hit a nerve. Thats nothing new, so you can LOL all you want. There are better ways to try and get your point across than speaking down to us "people".
At any rate...
My whole point is, it shouldn't matter where you bought it from, its impossible for any of these phones to be beyond the 1 year manufactured date. And since all I9000M's come with Bell's bloated firmware, they should warranty them regardless of where you bought them from, as it doesn't cost them a penny. Any company that I have dealt with in the past where a receipt was missing honoured the warranty based on a manufacturers date.
This is not a Samsung Galaxy S we are speaking of here. Its a BELL Samsung Galaxy S Vibrant. And no I9000M out there has a different distinction. Or at least none with Bell listed IMEI's.
Buying this from Kijiji is still a risk though.. Samsung could always deny your warranty claim depending on what caused the error in the first place. But the denial of warranty claim should happen at the repair service level, not at a Bell store.
greeced said:
Condescending comments always hit a nerve. Thats nothing new, so you can LOL all you want. There are better ways to try and get your point across than speaking down to us "people".
At any rate...
My whole point is, it shouldn't matter where you bought it from, its impossible for any of these phones to be beyond the 1 year manufactured date. And since all I9000M's come with Bell's bloated firmware, they should warranty them regardless of where you bought them from, as it doesn't cost them a penny. Any company that I have dealt with in the past where a receipt was missing honoured the warranty based on a manufacturers date.
This is not a Samsung Galaxy S we are speaking of here. Its a BELL Samsung Galaxy S Vibrant. And no I9000M out there has a different distinction. Or at least none with Bell listed IMEI's.
Buying this from Kijiji is still a risk though.. Samsung could always deny your warranty claim depending on what caused the error in the first place. But the denial of warranty claim should happen at the repair service level, not at a Bell store.
Click to expand...
Click to collapse
Did you flash with Odin?

[Q] Galaxy Note International version problem and service in the US

Hi guys
A month ago I had the OTA update problem (the 7mb or so update which broke the phone) and the phone wouldn't turn on properly. The samsung logo was glowing and that's it. I didn't have time back then and just was using another phone. Yesterday, I tried to fix it since I saw that some people fixed it on forums. But unfortunately it did not show any signs of life even though I charged it and tried pressing every button configuration.
1) I wonder if I can still fix this by myself,
if not 2) Do you think services in the states would help me with this given that I haven't bought this device from any US retailer like T-Mobile or AT&T.
Thanks so much for your help!
Best.
launvatar said:
Hi guys
A month ago I had the OTA update problem (the 7mb or so update which broke the phone) and the phone wouldn't turn on properly. The samsung logo was glowing and that's it. I didn't have time back then and just was using another phone. Yesterday, I tried to fix it since I saw that some people fixed it on forums. But unfortunately it did not show any signs of life even though I charged it and tried pressing every button configuration.
1) I wonder if I can still fix this by myself,
if not 2) Do you think services in the states would help me with this given that I haven't bought this device from any US retailer like T-Mobile or AT&T.
Thanks so much for your help!
Best.
Click to expand...
Click to collapse
Did you try pc odin to fix it.
jonpaslim said:
Did you try pc odin to fix it.
Click to expand...
Click to collapse
Actually I was going to use it but I can't get to the recovery or download menus since the phone does not respond at all. It looks like it's hard-bricked. There is no sign of life at all.
Do you guys think that when there's no sign of life at all it's related to a problem in the motherboard?
launvatar said:
Do you guys think that when there's no sign of life at all it's related to a problem in the motherboard?
Click to expand...
Click to collapse
Even download mode your phone cannot perform this?
Vol down + home button + power button = vol up = download mode
launvatar said:
Hi guys
A month ago I had the OTA update problem (the 7mb or so update which broke the phone) and the phone wouldn't turn on properly. The samsung logo was glowing and that's it. I didn't have time back then and just was using another phone. Yesterday, I tried to fix it since I saw that some people fixed it on forums. But unfortunately it did not show any signs of life even though I charged it and tried pressing every button configuration.
1) I wonder if I can still fix this by myself,
if not 2) Do you think services in the states would help me with this given that I haven't bought this device from any US retailer like T-Mobile or AT&T.
Thanks so much for your help!
Best.
Click to expand...
Click to collapse
1.) Don't aggravate the problem and give yourself some slack...
2.) Of course why would they not? you have an unlock version right? you can send that phone for a repair but bear in mind shipping and handling would be taken care of by the shipper itself, and read the repair policies thoroughly. There are a lot of after sale services in many counties and states here in the U.S. But I am not in the best position to give you where and what company I would recommend to you, since that would be tantamount to promoting the service of that company already. Just look for it or google it. I'm sure you'll find a decent one.
Cheers!
Why are you giving this misinformation? Call Samsung USA and they will tell you just like they told me that this phone was not intented to be sold in US and thus Samsung USA will not repair it!!! If you want to, you have to send the phone to the Samsung repair center in the country where the phone was purchased or better intended to be sold.Samsung USA will not help you at all after you give them IMEI number of the phone. This is true story, happened to me with Galaxy S2, bought via Expansys USA intended to be sold in England.
carlitos66 said:
Why are you giving this misinformation? Call Samsung USA and they will tell you just like they told me that this phone was not intented to be sold in US and thus Samsung USA will not repair it!!! If you want to, you have to send the phone to the Samsung repair center in the country where the phone was purchased or better intended to be sold.Samsung USA will not help you at all after you give them IMEI number of the phone. This is true story, happened to me with Galaxy S2, bought via Expansys USA intended to be sold in England.
Click to expand...
Click to collapse
HI
I bought the phone from http://www.technotradinghouse.com earlier this year ( so the manufacturer warranty has not run out)
and I also have the CPS warranty...
What avenues do I have for service ?
I understand the phones have a "limited international warranty" and one can always say that they bought the phone when living in another country...
G
UPDATE:
Called the USA number listed on the Samsung Global website for international warranty.
They told me to send the device to the service center in Hong Kong, as "the device is manufactured in china"
Seriously Samsung still believes US costumers who buy "superior" devices like the N7000 against the "inferior" SGS717 don't
have any knowledge of say the "world map" or where the devices are manufactured these days...
I am all for Samsung, because they have a unlocked bootloder, and good devices in general (in the international marker) otherwise I would have easily switched
to Motorola... but thanks to the US cell-phone-provider dictatorship we will still have the same problems... The downsides of being in a
capitalist country...
The work around for this is to buy the international device from a registered dealer in Mexico, and then avail of the warranty from Samsung Mexico, which
wont be as expensive as sending the device over to "China", I wish some ingenious Mexico entrepreneur setups a ONLINE shop for selling phones to the US
there ain't any... The N7000 is available in Mexico... They don't sell it with a free-AK47, otherwise I would have dared crossing the border here...
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