I just got my phone back from repair and it has now got a new motherboard and I guess eMMC chip. I would downgrade and root my phone but there is one thing holding me back. I have been reading up on many htc phone owners who have had their emmc chip fried by them pulling out their battery because their phone has frozen or because their battery has fallen out of their phone.
I think it's a common problem for the incredible s from looking at what the htc person said http://forum.xda-developers.com/showpost.php?p=20163494&postcount=23
I know it can be fixed by htc but not If you are S-off and as far as I can tell if you are s-off and your emmc chip dies their is no way for you to s-on your phone again.
I was s-off before the repair and I pulled out the battery about 10 times and I never had a problem. Some people seem to think that only some chips are affected as they are a bad batch. If so how can you test your chip ( by pulling the battery) and have anyone already had this problem?
Maybe I'm worrying too much but has anyone thought about it?
incrediblealex said:
I just got my phone back from repair and it has now got a new motherboard and I guess eMMC chip. I would downgrade and root my phone but there is one thing holding me back. I have been reading up on many htc phone owners who have had their emmc chip fried by them pulling out their battery because their phone has frozen or because their battery has fallen out of their phone.
I think it's a common problem for the incredible s from looking at what the htc person said http://forum.xda-developers.com/showpost.php?p=20163494&postcount=23
I know it can be fixed by htc but not If you are S-off and as far as I can tell if you are s-off and your emmc chip dies their is no way for you to s-on your phone again.
I was s-off before the repair and I pulled out the battery about 10 times and I never had a problem. Some people seem to think that only some chips are affected as they are a bad batch. If so how can you test your chip ( by pulling the battery) and have anyone already had this problem?
Maybe I'm worrying too much but has anyone thought about it?
Click to expand...
Click to collapse
It's not really necessary to pull the battery, the button combination for resetting your phone is just press and hold all three buttons. You can still enter hboot from this reset method. Hope this puts your mind at ease somewhat.
Nonverbose said:
It's not really necessary to pull the battery, the button combination for resetting your phone is just press and hold all three buttons. You can still enter hboot from this reset method. Hope this puts your mind at ease somewhat.
Click to expand...
Click to collapse
Yeah thanks I didn't know about that all button pressing method which I will use in the future. I think maybe the desire s is more vulnerable to it than the incredible s going by the number of threads on their forum.
I must have been lucky for mine to be ok as I pulled out the battery loads when s-off
It looks like I have the bad emmc chip i found out by downloading terminal emulator from the market and typing cat /sys/class/block/mmcblk0/device/name
It comes back with m4g2de which I found out is a Samsung one that bricks after some time.
I'm not sure if I had that before. Could some other people check thiers to see if they have the same one?
I got the sem04g, SanDisk emmc chip
Nonverbose said:
I got the sem04g, SanDisk emmc chip
Click to expand...
Click to collapse
Same here bro
Sent from my HTC Incredible S using XDA App
So the sen04g is the good chip and the m4g2de is the bad chip
I know the desire s is really badly effected by the emmc chip going dead but after doing some research the sensation also has this bad chip and according to some people is not affected by it so maybe the incredible s is also not affected.
I've got sandisk too
Yes bad EMMC chip need change
check topic
http://www.sevgigsm.net/forum/showthread.php/16048-Desire-HD-nand-flash-chip-değişimi
Does it really matter? If your under warranty and you fry it they replace the mother board automatically so they will never know your s-off
Sent from my HTC Incredible S using xda premium
itsbeertimenow said:
Does it really matter? If your under warranty and you fry it they replace the mother board automatically so they will never know your s-off
Sent from my HTC Incredible S using xda premium
Click to expand...
Click to collapse
Are you sure I thought they checked your bootloader status
Sent from my HTC Incredible S using xda premium
incrediblealex said:
Are you sure I thought they checked your bootloader status
Sent from my HTC Incredible S using xda premium
Click to expand...
Click to collapse
Mine was in fully working condition when I sent it in for the power button fix
Came back with new motherboard and fixed
I guess it depends on the mood of the service guy
Nonverbose said:
It's not really necessary to pull the battery, the button combination for resetting your phone is just press and hold all three buttons. You can still enter hboot from this reset method. Hope this puts your mind at ease somewhat.
Click to expand...
Click to collapse
What three buttons? Power + Vol + ?
Blaaargh said:
What three buttons? Power + Vol + ?
Click to expand...
Click to collapse
Volume up+volume down= two buttons
markj338 said:
Volume up+volume down= two buttons
Click to expand...
Click to collapse
Is it even possible to press both vol up and down at the same time? I just tried and I dont think it happened
Blaaargh said:
Is it even possible to press both vol up and down at the same time? I just tried and I dont think it happened
Click to expand...
Click to collapse
Yeah I think they are independent of each other
Sent from my HTC Incredible S using xda premium
Yes, if you disassemble the volume button you will see there are separate buttons for vol up and vol down.
Cool, thanks for info guys. I did not know that combo
Related
Ok I know there are several several threads to this problem. I've searched in and out but still am just sitting and staring at the symbol getting crazier by the minute.
I did a foolish foolish thing by flashing the 3 button SPL in the wrong way.. I kept the re-partition button ticked and kaboom this problem arised.. and the PC does not even recognize the phone.
I'd be grateful if someone helps me or by chance posts something which I've not tried yet! and Nope I wont do the heating trick..
For the info.., my recovery/any modes are not working from phone itself only used to work from the PC using adb. Now that too doesnt work!
Thanks a lot for taking time to read and answer!
Sadly I have to say that your phone was properly bricked since it has no download mode, you cannot use Odin to reflash other firmware.
Your situation is the same as mine, 3 weeks ago, I tried to fix 3 buttons combo to enable recovery/download mode but it was failed and my phone could not start up.
Now there is only one solution to rescue your bricked phone, that is RIFF JTAG box. My phone was rescued successfully by that box.
Sent from my GT-I9000 using XDA App
Thanks Stephen for your reply.. Other replies please...
You have to know that if the phone can enter download mode by pressing 3 buttons combo then you can re-flash it with another firmware by using Odin, otherwise you cannot do anything to make it boot up because its boot area had been corrupted.
My phone is under warranty.. so can Samsung service centre guys do something about it?
aussiesuree said:
My phone is under warranty.. so can Samsung service centre guys do something about it?
Click to expand...
Click to collapse
yes, you can take it back to samsung for repairs
or you can flash it back yourself using Odin
@Allgamer.. I've tried everything I could bro.. used Odin 4.3, Odinepic1.3 but no use... and my 3 button technique is disabled in my phone Damn why does it have to happen to me when am outta my city
did you try with the usb cable plugged in?
or the battery pop in when the 3 buttons are held
or the heat trick with the hair dryer?
Yeah tried with cable plugged in and also the battery pop in..
I dont have a hair dryer with me at the moment. I mean not that I cannot borrow one, but am a bit scared to try it since it might affect the life of my phone..
Thanks for helping Allgamer bro! Appreciate it.
Hmm anyone found a way to get into download mode with 3 button mode disabled yet?
Finally gave my phone to the service center Hope they treat it well.. and hope they enable the 3 button modes ...
Hmm finally got my beast back from the service centre. And guess what they have enabled the 3 button mode for me yippee
Sent from my GT-I9000 using XDA App
aussiesuree said:
Hmm finally got my beast back from the service centre. And guess what they have enabled the 3 button mode for me yippee
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Did they disassemble your phone? And how about the warranty?
Sent from my GT-I9000 using XDA App
Yeah they had to replace a board they said... Some pba board the receipt says.. Don't know what so ever that means
Forgot to mention.. Since it was under warranty I wasn't charged a single penny
Sent from my GT-I9000 using XDA App
Dont know why they had to replace the board, the problem does not concern with hardware, it's just a software issue, exactly is the boot loader was corrupted so the store that I send my phone to took only $15.
Sent from my GT-I9000 using XDA App
Yeah but the thing is I did some weird things by mistake like keeping the repartition box checked while flashing etc... So might be that might have blown something off...
Anyway am happy to have my phone back with the recovery and download modes ) Doesnt matter what they changed as long as my phone keeps me busy
Hi guys this is probably insane but my phone get deep scratches on all 4 sides because of a stupid cover so now I want to replace this phone and I think a hard brick is the only way so can u guys pls tell me how to brick my phone I m on stock 2.3.5.
And guys pls let me know that if I hard brick my phone thrgh your suggested method. HTC will replace and give me a new cell or not?
Sent from my HTC Incredible S using XDA App
The only way I know of to properly screw your phone is to flash an incompatible radio, but even then I'm not sure that HTC will replace it. First time I've come across someone who actually wants to bork their phone!
Downgrade to froyo. That will completely **** it.
Edit: HTC will probably replace the motherboard, almost as good as a new phone.
For what I known (at least in my country) phones are replaced with a new one if it has less than 7 or 14 days, after that they will repair your phone...
A myth through the web say that you could screw you phone by putting it in the micro-wave for a few seconds (obviously without battery); some people tell that it's detectable, others not, others say only if you cook for long time...
Thank you guys but I want more and exact suggestions by which HTC can replace my cell not only motherboard...I m from india.
Does anyone have an exact idea and yeah one more thing how to flash a radio.
Sent from my HTC Incredible S using XDA App
mohitgalaxy3 said:
And guys pls let me know that if I hard brick my phone thrgh your suggested method. HTC will replace and give me a new cell or not?
Click to expand...
Click to collapse
I think no cause you loose manufacturer warranty after making a phoneflash
mohitgalaxy3 said:
Thank you guys but I want more and exact suggestions by which HTC can replace my cell not only motherboard...I m from india.
Does anyone have an exact idea and yeah one more thing how to flash a radio.
Sent from my HTC Incredible S using XDA App
Click to expand...
Click to collapse
I would be carefull because if you mess up your phone htc could say that it was caused by you when you got the marks on the case as they say you dropped it even if you didn't.
Nonverbose said:
Downgrade to froyo. That will completely **** it.
Edit: HTC will probably replace the motherboard, almost as good as a new phone.
Click to expand...
Click to collapse
And how can I do it man??
incrediblealex said:
I would be carefull because if you mess up your phone htc could say that it was caused by you when you got the marks on the case as they say you dropped it even if you didn't.
Click to expand...
Click to collapse
Hmm so I think I have to live with those scratches....right guys?
mohitgalaxy3 said:
Hmm so I think I have to live with those scratches....right guys?
Click to expand...
Click to collapse
I don't think its worth the trouble, of you deliberately brick it, they will either not fix it, or maybe replace the motherboard.
Maybe you can take it somewhere to get the casing replaced? You can buy that sort of stuff in eBay
mohitgalaxy3 said:
And how can I do it man??
Click to expand...
Click to collapse
No point really if there's nothing actually wrong with the phone besides cosmetic. Post a pic of the damage?
Idk how Urs in India, but Herr in Austria they just repair if phone never fell hard on the Ground or Water. My little Brother bricked his Samsung Galaxy Ace s Motherboard by flashing another Recovery. And Samsung has given us a new phone, it was rooted.
Sent from my HTC Incredible S using xda premium
See if there's an ota update, if so remove battery during update.
Sent from my anus using xda crap
itsbeertimenow said:
See if there's an ota update, if so remove battery during update.
Sent from my anus using xda crap
Click to expand...
Click to collapse
Yeah man even I was thinking abt it but phone is already upgraded to 2.3.5
Sent from my HTC Incredible S using XDA App
Silversniper said:
Idk how Urs in India, but Herr in Austria they just repair if phone never fell hard on the Ground or Water. My little Brother bricked his Samsung Galaxy Ace s Motherboard by flashing another Recovery. And Samsung has given us a new phone, it was rooted.
Sent from my HTC Incredible S using xda premium
Click to expand...
Click to collapse
Yeah, this is what happened to my IncS. It was little less than a month old when my wife dropped it on hard ground. The ambient light sensor went berserk, and the phone would restart every few minutes. Took it to a HTC center here in B'lore, and they gave me a new IncS In fact, I was given the choice to take any HTC phone for the same price.
Good luck if you decide on doing the same
-----------------------------------------------------------------------------
HTC IncS, now on MIUI. Was on Cyanogenmod, VirtuousQuattro RC3/4, and something else before that
so they didn't ask why the light sensor went bad ? i mean does HTC replace a handset if it is damaged due to human error or natural causes?
gunswordx said:
so they didn't ask why the light sensor went bad ? i mean does HTC replace a handset if it is damaged due to human error or natural causes?
Click to expand...
Click to collapse
I never told them I dropped it But of course, unlike in your case, my phone did not have too many scratches on it. Very few, actually. The only apparent problem with it was the light sensor.
-----------------------------------------------------------------------------
HTC IncS, now on MIUI. Was on Cyanogenmod, VirtuousQuattro RC3/4, and something else before that
AymaR13 said:
I never told them I dropped it But of course, unlike in your case, my phone did not have too many scratches on it. Very few, actually. The only apparent problem with it was the light sensor.
-----------------------------------------------------------------------------
HTC IncS, now on MIUI. Was on Cyanogenmod, VirtuousQuattro RC3/4, and something else before that
Click to expand...
Click to collapse
mine is completely scratch free(one year old). just asking out of curiosity
AymaR13 said:
Yeah, this is what happened to my IncS. It was little less than a month old when my wife dropped it on hard ground. The ambient light sensor went berserk, and the phone would restart every few minutes. Took it to a HTC center here in B'lore, and they gave me a new IncS In fact, I was given the choice to take any HTC phone for the same price.
Good luck if you decide on doing the same
-----------------------------------------------------------------------------
HTC IncS, now on MIUI. Was on Cyanogenmod, VirtuousQuattro RC3/4, and something else before that
Click to expand...
Click to collapse
Wohoo man now seriously I'll brick it....just tell me one thing earlier I was using Samsung galaxy 3 and I used to flash roms directly using a software(Odin) now if I disconnect the data cable in the meanwhile phone will get bricked off course (dead).
Now I m new to inc s pls tell me a similar procedure I m on stock 2.3.5 no root nothing just tell me how to brick it in a similar fashion...pls man pls..
Edit: just one more thing I don't wanna s-off it bcs HTC will caught then I think just tell me how to make it dead pls man eagerly waiting for ur reply
Sent from my HTC Incredible S using XDA App
gunswordx said:
mine is completely scratch free(one year old). just asking out of curiosity
Click to expand...
Click to collapse
Oh, sorry! Mistook you for the thread creator. He apparently has a few scratches on his phone.
-----------------------------------------------------------------------------
HTC IncS, now on MIUI. Was on Cyanogenmod, VirtuousQuattro RC3/4, and something else before that
Hi, anyone face issue with power button where it got no response at all when click on it? Any idea how to fix it? Thanks..
Sent from my HTC Incredible S using Tapatalk
Never had this issue, looks like a hardware issue. Did you drop your phone, or did it get something sticky/greasy on it?
The button itself is fairly well protected, so you do need to really push it, since it's slightly inside the case, unlike most other power buttons, which are level with the rest of the case, or even slightly raised.
Ichabond said:
Never had this issue, looks like a hardware issue. Did you drop your phone, or did it get something sticky/greasy on it?
The button itself is fairly well protected, so you do need to really push it, since it's slightly inside the case, unlike most other power buttons, which are level with the rest of the case, or even slightly raised.
Click to expand...
Click to collapse
I did drop my phone, but is a few months ago.. I try to push it hard but still no response.. must bring to sis to repair? Because my phone already over 1 yr warranty period..
Sent from my HTC Incredible S using Tapatalk
you can flash another ROM ,if this problem still persists ,maybe the hardware broken
sincem said:
you can flash another ROM ,if this problem still persists ,maybe the hardware broken
Click to expand...
Click to collapse
Really hardware problem.. just now try to push harder n it works! Tq very much for both who comment n try to help out..
Sent from my HTC Incredible S using Tapatalk
Wife and I got a pair of Vivids in June of 2012, mine is rooted, has CM10 on it, her's is 100% bone stock.
Since this morning, it will not boot. When you go to turn it on, the screen's backlight comes on for 2-3 seconds, then off for a second, and a quick blink of the backlight and nothing. Then it starts a quick (.25-.50 second long) vibrate every 19 seconds. I've tried the battery from mine, same deal.
I'm not eligible for upgrade until June 2014, so if anyone has an ideas on what could be wrong or how to fix it, I'd greatly appreciate it.
If anything, I'd like to be able to get the data off it... pics and videos... for some reason she had no SD card in here and dropbox filled up back in April. Wish she'd told me that happened.
Thanks!
Apparently Vivid charging ports are fragile. Possible that hers has a short? Broken piece lodged in there causing the power to be wonky? I'd take a look with a good magnifying glass. Replacement part on eBay for about $6 if it is broken.
doodaa1 said:
Apparently Vivid charging ports are fragile. Possible that hers has a short? Broken piece lodged in there causing the power to be wonky? I'd take a look with a good magnifying glass. Replacement part on eBay for about $6 if it is broken.
Click to expand...
Click to collapse
I'll see what I can find out. The kids have a couple of those toy microscope things, just need to get a battery so the light will work.
I plugged it into the computer without the battery and Windows wanted to install some driver qhsusb_dload? but googling that makes me think the phone is bricked in some way, which is odd because I never messed with hers.
Kenobi6680 said:
I'll see what I can find out. The kids have a couple of those toy microscope things, just need to get a battery so the light will work.
I plugged it into the computer without the battery and Windows wanted to install some driver qhsusb_dload? but googling that makes me think the phone is bricked in some way, which is odd because I never messed with hers.
Click to expand...
Click to collapse
You are gonna need JTAGging
Sent from my Vivid 4G using Tapatalk
rignfool said:
You are gonna need JTAGging
Sent from my Vivid 4G using Tapatalk
Click to expand...
Click to collapse
Is there a way to definitively determine this? I'd hate to pay someone for this, just to find out it wasn't the problem.
Also, will this retain the data on the phone? I'm really aggravated at myself for not realizing there wasn't a MicroSD card in there, and more aggravated at my wife for not noticing the "Hey dropbox is full" notifications on the phone since APRIL. She's aggravated because all the pics and the video of the kids since April could potentially be gone. Good times for all.
Thanks!
You can try the Unbricking project...
dexter93's thread in development...
You need Linux... And there is no guarantee...
Iirc you only need a live CD... And don't need it installed...
Sent from my Vivid 4G using Tapatalk
The very same thing happened to mine mid summer. Here is the story from my experience. Sent to HTC for repair. They would NOT give an estimate up front. They wanted $210 to repair it. Told them no. Sent it for JTAG service. RIFF box could not talk to it. Replaced the phone.
I would send it for JTAG service. Especially if it is still showing some signs of life. Look on EBAY for jtag servive by nto1566. $25 if he can fix it. Money refunded if he can't. All you are out is postage.
jherbold said:
The very same thing happened to mine mid summer. Here is the story from my experience. Sent to HTC for repair. They would NOT give an estimate up front. They wanted $210 to repair it. Told them no. Sent it for JTAG service. RIFF box could not talk to it. Replaced the phone.
I would send it for JTAG service. Especially if it is still showing some signs of life. Look on EBAY for jtag servive by nto1566. $25 if he can fix it. Money refunded if he can't. All you are out is postage.
Click to expand...
Click to collapse
Well hrm... I contacted him via eBay and he says:
Sorry if it was stock rom and suddenly dead, it is hardware issue, not bricked by corrupted boot loader or software issue.
Thanks.
Click to expand...
Click to collapse
Guess I can try the unbricking project thing mentioned earlier in the thread.
Boot on recovery?
Hello friend!
I want to ask if you tried to charge the phone until green LED in upper left corner?, Then if you tried to put it into boot mode by pressing volume down and then press on? if you can load into boot mode, which is a white screen, you can scroll with the volume key down to "Factory Reset" and pressing the button on. Maybe the phone is restarted but surely erase all data are stored.
If you decide to JATG, the same will happen
Decisions, I hope you serve what I recommend, if so please let me know in the post, OK
If you plug it in to charge it either does nothing, or the orange "charging" light will come on for a few seconds and go out.
alosegon said:
Hello friend!
I want to ask if you tried to charge the phone until green LED in upper left corner?, Then if you tried to put it into boot mode by pressing volume down and then press on? if you can load into boot mode, which is a white screen, you can scroll with the volume key down to "Factory Reset" and pressing the button on. Maybe the phone is restarted but surely erase all data are stored.
If you decide to JATG, the same will happen
Decisions, I hope you serve what I recommend, if so please let me know in the post, OK
Click to expand...
Click to collapse
The qhusb_dload denotes bad things...
You cannot fix that...
Maybe... Just maybe dexter's thread can help... But otherwise... Is JTAG or new phone
Sent from my Vivid 4G using Tapatalk
Folks, I hate to admit it and I nearly have to cry writing this: Since a few days, my shiny HTC ONE automatically turns its volume to the maximum by itself. I clean my HTC ONE about every two days and hope that nothing happened to the volume rockers while carefully cleaning my phone with love and a small amount of santizer. How do I know that this behavior is not caused by the AOKP 4.4.2 system running on it? Well, when in bootloader, same thing happens. I just have to turn my phone slightly to the right and then the blue bar in the menu moves up all the way.
Dafuk, what happened to my awesome phone? Is it uncalibrated, are my volume rockers stuck? What to do now?
same issue here. but I found it 1 month ago. This issue happened because of app installed. Mine was happened when I installed Tango. So if you install it you should uninstall Tango and test it again.
tamimifarokh said:
same issue here. but I found it 1 month ago. This issue happened because of app installed. Mine was happened when I installed Tango. So if you install it you should uninstall Tango and test it again.
Click to expand...
Click to collapse
I don't have an app named "Tango". @tamimifarokh, did you have the same issues like I had in the bootloader, too?
No I haven't this. maybe volume button problem. check that
tamimifarokh said:
No I haven't this. maybe volume button problem. check that
Click to expand...
Click to collapse
Nice catch. What do you think I'm trying to do here? ^^
SecUpwN said:
Folks, I hate to admit it and I nearly have to cry writing this: Since a few days, my shiny HTC ONE automatically turns its volume to the maximum by itself. I clean my HTC ONE about every two days and hope that nothing happened to the volume rockers while carefully cleaning my phone with love and a small amount of santizer. How do I know that this behavior is not caused by the AOKP 4.4.2 system running on it? Well, when in bootloader, same thing happens. I just have to turn my phone slightly to the right and then the blue bar in the menu moves up all the way.
Dafuk, what happened to my awesome phone? Is it uncalibrated, are my volume rockers stuck? What to do now?
Click to expand...
Click to collapse
Send it in to HTC... had the same problem with the power button. Sometimes it got random input.. even in bootloader. I got a shiny new HTC One. Everything was back to Stock except S OFF.
LibertyMarine said:
Send it in to HTC... had the same problem with the power button. Sometimes it got random input.. even in bootloader. I got a shiny new HTC One. Everything was back to Stock except S OFF.
Click to expand...
Click to collapse
@LibertyMarine, thanks for your hint. I hate this, but it currently seems like the only solution right now.
There are two concerns that I have: First, I rooted my HTC ONE via HTC DEV. If they recognize that, I might have to pay a huge amount of money. And second, what if I get back a REPAIRED phone with a new motherboard? It'll highly likely be unrootable..
SecUpwN said:
@LibertyMarine, thanks for your hint. I hate this, but it currently seems like the only solution right now.
There are two concerns that I have: First, I rooted my HTC ONE via HTC DEV. If they recognize that, I might have to pay a huge amount of money. And second, what if I get back a REPAIRED phone with a new motherboard? It'll highly likely be unrootable..
Click to expand...
Click to collapse
they WILL recognize it! But they can't prove that you actually used the unlock_token binary file! You can follow this guide (I think, based on your thanks meter and so on, that you know how it actually works, but saying too much in that case isn't a bad thing). I did everything except the S ON part. And they replaced it the first time and the second time... right now,... I don't know if they accept it too... but if they didn't I will fight for my rights. And in the warranty statement is written that the warranty is void only if the issue is CAUSED by modification. And on HTCdev they also write this MAY void your warranty! But things that aren't written in the warranty statement, you didn't accept. You bought the phone and accepted only to the statement that was with your phone in the same box!
And a unrootable HTC One because of a new motherboard? I didn't here about that. I only know from people that got a new motherboard and that they also rooted it again succesfully.
LibertyMarine said:
And a unrootable HTC One because of a new motherboard? I didn't here about that. I only know from people that got a new motherboard and that they also rooted it again succesfully.
Click to expand...
Click to collapse
Well, not unrootable, but extremely difficult - happened to me when my friend wanted to root his repaired HTC EVO 3D.
I'll probably give this replacement a shot. How long did it take you to get back your new phone, @LibertyMarine?
SecUpwN said:
Well, not unrootable, but extremely difficult - happened to me when my friend wanted to root his repaired HTC EVO 3D.
I'll probably give this replacement a shot. How long did it take you to get back your new phone, @LibertyMarine?
Click to expand...
Click to collapse
That's annoying. I hope this won't happen to you too!
I am from Switzerland and I gave it to the shop where I bought it from(Microspot) and they sent it to an official HTC Repair Center and I gave it to them on a saturday and got it back 12 days later. They said it needs generally 2 weeks.
I hope you can do something with these informations and if they want to charge you - or even to be prepared - I have a few examples how you can convince HTC that this issue is not caused by you and that this is covered by warranty.
LibertyMarine said:
UNLOCKING THE BOOTLOADER DOESN'T VOID THE WARRANTY FOR HARDWARE SUCH AS THE POWERBUTTON!!! I think it's point 7 in the warranty statement where they wrote that the fault has to be CAUSED by this particular ---- whatever is listed below.
Click to expand...
Click to collapse
Someone had an issue with a sunk powerbutton, like me:
LibertyMarine said:
Now, send them an email and tell them that in the warranty is written:
ONLY if it's CAUSED by external action, warranty is void for ONLY the part that got influenced by this cause! And also tell them that it is ridiculous and that they can't be serious saying that a few scratches and a unlocked bootloader caused a sunk power button! Tell them that this is against every human logic! Tell them that you have the right to use this warranty because the powerbutton sunk under normal usage! And this is definitly a production problem and not your fault! Describe them that you use your phone the way it has to be used!
But remember, be friendly and try to comunicate.. otherwise they won't deal.
Click to expand...
Click to collapse
Same guy again:
LibertyMarine said:
Try to give them your perspective.. how you experienced the sunk powerbutton. I said that from time to time it sunk deeper and deeper. And because I was afraid of destroying something I even pressed it softer and so on.. But once the point was reached that this ESSENTIAL part of the HTC One was unusable, so I felt forced to send it in on warranty because this is definitly a hardware fault and not a user fault! Try to give them your perspective!
This is almost everything. Be rethoric(Ask questions so that they must answer Yes! Ask questions that already include the answer) For example, Isn't it ridiculus and totally against every logic thinking that you say a unlocked bootloader is the cause of a sunk powerbutton?
As long as they are humans, they have to say, yes... this is the only answer... otherwise they would be ridiculus.
Click to expand...
Click to collapse
They wanted to charge him(was a bad decision ):
LibertyMarine said:
holy crap, say them they HAVE to, or are they willing to see a BIG article in a popular newspaper with your problem and their answer... ask the shop assistant if he wants his name to be published etc... PROVOKE! FORCE them to repair it on warranty.. say them that a friend of yours also got the phone fixed for the same issue
Click to expand...
Click to collapse
But in the end this happend:
I will receive a refurbished htc one
Click to expand...
Click to collapse
I hope this helps you if they want to charge you. And even if they didn't what you've just read is the first step to become a good dealer!
---------- Post added at 09:47 PM ---------- Previous post was at 09:32 PM ----------
You are from germany? Then I think this here can help you:
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
LibertyMarine said:
I am from Switzerland and I gave it to the shop where I bought it from(Microspot) and they sent it to an official HTC Repair Center and I gave it to them on a saturday and got it back 12 days later. They said it needs generally 2 weeks.
Click to expand...
Click to collapse
Hey @LibertyMarine, here's the strange thing: To make sure that it really is an issue with the heardware, I downgraded my firmware and reflashed my ROM. Same thing happened. Then, the same night, I upgraded back to the firmware I had before. And while the issue still persisted (tested it again), I went asleep. The next morning, my volume rockers worked correctly again!
To everyone reading this thread, here's what I expect what happened: While carefully cleaning my phone, a very small drop of santizer might have entered the spaces where the volume rockers sit. I expect that it took a while until it vaporized. everyone should take a look at how to properly clean the HTC ONE. I hope that my volume rockers continue to work as they should, I would hate to be without my shiny new HTC ONE and receiving a REFURBISHED ONE after sending it in. Generally, I don't like refurbished stuff. Yeah, call me old-fashioned, but I prefer to know that the stuff I bought has never been touched or tampered with. For now: THANK YOU for baring with me and responding to this thread - I'll be back if volume rockers go crazy again.
SecUpwN said:
Hey @LibertyMarine, here's the strange thing: To make sure that it really is an issue with the heardware, I downgraded my firmware and reflashed my ROM. Same thing happened. Then, the same night, I upgraded back to the firmware I had before. And while the issue still persisted (tested it again), I went asleep. The next morning, my volume rockers worked correctly again!
To everyone reading this thread, here's what I expect what happened: While carefully cleaning my phone, a very small drop of santizer might have entered the spaces where the volume rockers sit. I expect that it took a while until it vaporized. everyone should take a look at how to properly clean the HTC ONE. I hope that my volume rockers continue to work as they should, I would hate to be without my shiny new HTC ONE and receiving a REFURBISHED ONE after sending it in. Generally, I don't like refurbished stuff. Yeah, call me old-fashioned, but I prefer to know that the stuff I bought has never been touched or tampered with. For now: THANK YOU for baring with me and responding to this thread - I'll be back if volume rockers go crazy again.
Click to expand...
Click to collapse
WOW! That's awesome! You are lucky. Thanks for your hind how to clean a HTC One! That will be very useful when I get back my One. I hope your phone won't get that issue again, otherwise, just PM me or quote me in this thread.
Have a nice week! :highfive: