Database Develop

Straight Talk is a Roach Motel

PSA: I just left straight talk for AIO wireless, but I had to abandon my old phone number to do it. The reason being, in order to port your number, you have to have your straight talk account number, which is the last 15 digits of your SIM number. If you don't have that card that came with your SIM, then you can't get your account number. Straight Talk will NOT give it to you. You can't get it online, and CS won't tell you what it is. Because of this, I could not port my number. So, word to the wise, keep that card your SIM came in.
Sent from an N4 blessed with AOKP and sanctified by Faux123!

JaylanPHNX said:
PSA: I just left straight talk for AIO wireless, but I had to abandon my old phone number to do it. The reason being, in order to port your number, you have to have your straight talk account number, which is the last 15 digits of your SIM number. If you don't have that card that came with your SIM, then you can't get your account number. Straight Talk will NOT give it to you. You can't get it online, and CS won't tell you what it is. Because of this, I could not port my number. So, word to the wise, keep that card your SIM came in.
Sent from an N4 blessed with AOKP and sanctified by Faux123!
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I thought those numbers were also printed on the sim card itself ?

I just ported my moms iPhone from straight talk to airvoice...I used the phones serial (IMEI) for the account # and you can find the pin when u log on to your st account...did this last month
Sent from my Nexus 4 using xda premium

Cust service gave my sister her account number about a week ago.....

I ported my number to GoPhone back in March and was never asked for any account info but I did it in person at an AT&T corporate store. The agent at the AT&T store couldn't get the number to port on his computer as ST wouldn't release it. So he called into AT&T and a person there then called ST and we did a 3 way and got it ported, took all of 5 minutes. I was told by the AT&T rep on the phone that they have a special number to call for porting so there's no waiting on hold like I would've had to if I made the call.

sheek360 said:
Cust service gave my sister her account number about a week ago.....
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+1 when I switched a few months ago they told me that the acct number was the number on my Sim and that they could give it to me or I could find it myself
Sent from my Nexus 4 using Tapatalk 4 Beta

Pito2k6 said:
I thought those numbers were also printed on the sim card itself ?
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This..
They are the underlined numbers on the SIM itself, I just ported my wife's over to N10

Sprint unlocking process is a pile of crap!!! - chat session

Here is the latest of 25 chats I had:
---
Sonya B.: Hi, my name is Sonya B.. Thank you for your chat request. Please wait while I review your information.
_ME_: Hi
Sonya B.: Hello.
Sonya B.: Thank you. I am going to go ahead and connect you to my Supervisor since you have had to contact us numerous times about this. Please give them a moment to review the notes on your account.
Sonya B.: Just one moment please.
SWW SeniorTC: Hi, my name is SWW SeniorTC. Thank you for your chat request. Please wait while I review your information.
Sonya B. has left the chat.
_ME_: Hi
_ME_: please review all the notes on my account this will help you to understand the issue quickly
SWW SeniorTC: Hello. I am Sonya's Supervisor. I have reviewed the notes on the account. I have also taken it upon myself to check the unlock status of your phone. I am sorry but the phone is unlocked. If you get an invalid sim error that does not mean it is the phone. That means it is the actual sim card. If it was the phone, then you would get any number of other errors, but not that one. Unfortunately there isn't any way for us to fix an issue when trying to use a foreign sim card. We are not able to replace the phone since using 3rd party sim cards is not a guaranteed service.
SWW SeniorTC: Once using the foreign sim card, you are no longer using Sprint services, therefore we cannot troubleshoot any issues on the phone, nor will you be using your Sprint number. You will be using the number assigned to the sim card. Also, we cannot guarantee what services will be available, you will have to get that information from the carrier you purchase the sim card from.
_ME_: you are not correct in this case
_ME_: there are 3 SIM cards
_ME_: all working in another Sprint unlocked phone
_ME_: but this phone reports Invalid SIM
_ME_: this is clearly a phone issue
SWW SeniorTC: There isn't anything that we can do. You will need to contact the tech team .
SWW SeniorTC: I cannot fix any issues relating to using a foreign sim card.
SWW SeniorTC: If it was a service we guaranteed then yes we could fix it but it isn't. Unfortunately there isn't any steps for me to do in this situation.
_ME_: as I mentioned I would like to exchange the phone since there is clear indication that this is a problem with a device who would be the right contact to handle this?
SWW SeniorTC: The only way to have it exchanged is if you take the phone to a Sprint repair center and they are able to find that there is a manufacture issue with the phone.
SWW SeniorTC: This line does not have insurance so they only way it can be replaced by us is if the repair center finds a manufacture issue with it.
_ME_: they claim that they have no way of diagnosing the issues related to the unlocked phones
SWW SeniorTC: I am sorry but using foreign sim cards is not a guaranteed service by us. We cannot replace phones if this does not work.
SWW SeniorTC: Where are you currently located?
_ME_: Germany
SWW SeniorTC: Ok. I am sorry but there isn't any way for us to trouble shoot this. Our system shows that the phone is unlocked. That is all we are able to do.
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---

So their system shows that your phone is unlocked. What did you want him to do? Sprint chat is worthless and they pretty much have no power from my experience. Gotta talk go retentions
Sent from my SPH-L720 using Tapatalk 4 Beta

Did you go to a sprint store to have them check it?
Seriously what do you expect them to do? Say they will give you a new phone without checking to make sure the problem that is caused be the phone and not your misuse, and I'm not saying that you did but that is the process of any company. Even the oh so great customer service company Apple.
Sent from my SPH-L720 using xda premium

Mship said:
Did you go to a sprint store to have them check it?
Seriously what do you expect them to do? Say they will give you a new phone without checking to make sure the problem that is caused be the phone and not your misuse, and I'm not saying that you did but that is the process of any company. Even the oh so great customer service company Apple.
Sent from my SPH-L720 using xda premium
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At the store they are clueless as well, the tech support is helpless.
Basically I just want to exchange the phone at this point but they say it is not their problem.
As you can see they claim 3rd party SIM support is not guaranteed.

I wish my name was SWW SeniorTC.
Sent from my SPH-L720 using xda premium

From what I understand with sprint unlocked phones is that the only sim cards that will work on it are 64k sim cards. Att, tmobile and other US sims use 128k sim cards. What it means is that unlocked sprint phones will only work with foreign sim cards...not domestic. Hope this helps...
Edit: spelling
Sent from my SPH-L720 using xda app-developers app

Idk because Apple pretty much gives away replacement to those with a warranty, and it should be the same for the s4 I mean I is a 500+$ phone
Sent from my SPH-L720 using xda app-developers app

jdizzle316 said:
From what I understand with sprint unlocked phones is that the only sim cards that will work on it are 64k sim cards. Att, tmobile and other US sims use 128k sim cards. What it means is that unlocked sprint phones will only work with foreign sim cards...not domestic. Hope this helps...
Edit: spelling
Sent from my SPH-L720 using xda app-developers app
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do you have a source for this info about sprint limited to 64k vs 128k? I thought it was a MCC/MNC block.

autoprime said:
do you have a source for this info about sprint limited to 64k vs 128k? I thought it was a MCC/MNC block.
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I don't have a source unfortunately. Coincidentally, I came across this information yesterday when I talked to Sprint CS International dept and that's what they had told me. My phone was shown as unlocked (iPhone 5 fwiw) in their system but when I stuck in a tmob sim it didn't work so that's why I called. I'm not saying that this is factual, just that this is what they had told me.
Sent from my SPH-L720 using xda app-developers app

jdizzle316 said:
I don't have a source unfortunately. Coincidentally, I came across this information yesterday when I talked to Sprint CS International dept and that's what they had told me. My phone was shown as unlocked (iPhone 5 fwiw) in their system but when I stuck in a tmob sim it didn't work so that's why I called. I'm not saying that this is factual, just that this is what they had told me.
Sent from my SPH-L720 using xda app-developers app
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interesting. well if that were true(might be for iPhone).. its not true for all sprint phones. my unlocked htc one works with att and tmo sims. gs4 seems to block it from getting a signal altho no sim error after the unlock.
I'll look more into this 64 vs 128 thing. It's hard to trust Sprint with any technical info tho.

autoprime said:
interesting. well if that were true(might be for iPhone).. its not true for all sprint phones. my unlocked htc one works with att and tmo sims. gs4 seems to block it from getting a signal altho no sim error after the unlock.
I'll look more into this 64 vs 128 thing. It's hard to trust Sprint with any technical info tho.
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Yea, from what I've heard Sprint CSR is very unreliable... That you get different answers with different reps.
That's pretty cool! So your htc one is unlocked and works with t-mobile? So you pick up decent data speeds like hspa or lte?
Sent from my SPH-L720 using xda app-developers app

I had an issue getting a device swapped while overseas.
I called and talked several times to CS.
After talking to several people who told me to go to a sprint store and me telling them I was in the middle of a dessert and had no sprint store they allowed me to do an advanced exchange for the device.
They said as I was more than 30 miles from a repair center they could send a phone to my billing address and I had to send the old device back to them.
only catch was If I wanted the phone to use the sprint SIM card it had to be activated with the sprint SIM in the US.
I was using a wataniya SIM so I didnt care.
Long story short, they shipped it to my house, they shipped it to me, I put a foreign SIM in and it worked.
Of course I had to ship the old phone back. of course the device couldn't have a broken screen or water damage. . .

Why don't you try contacting Samsung?
Sent from my SPH-L720 using xda app-developers app

So, did you try going into System Update and then UICC Unlock?

GhostSonic said:
So, did you try going into System Update and then UICC Unlock?
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I thought I mentioned this above, I've tried _everything_ known to date.

Verizon account changes?

Can someone please check to see if they can make changes on their Verizon account online while there is a Nexus 6 on the account. When I login and click on manage minutes, text, and data I get this message:
We're sorry! We are not able to support your account online at this time. You will need to call customer service at (800) 922-0204 in order to complete your transaction.
Again, we apologize for the inconvenience this has caused and would very much like to help you resolve this issue.
Please let me know.

When Verizon recently changed up the More Everything price plan I think i tried to do this and got a similar message as well

It's because the N6 is an unsupported device. They're such jerks about this. I have the same issue. You have to call them for everything.

Put your sim in a verizon device, make changes, put sim back in your Nexus. Pretty easy.
Sent from my Nexus 6 using XDA Free mobile app

akellar said:
Put your sim in a verizon device, make changes, put sim back in your Nexus. Pretty easy.
Sent from my Nexus 6 using XDA Free mobile app
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Pretty sure that sucks.....even the people on the phone cant seem to change anything on my account. Thinking that it may be time for a switch

[Q] switching from TMO to Verizon?

Hi, I'm interested in switching my N6 to Verizon from T-Mobile. However I input my IMEI on the VZW website checker and apparently the phone (bought at TMO and allegedly unlocked) is incompatible.
I vaguely recall that to get a non VZW phone onto there network, one ahs to use a previously registered sim from another phone. Anyone know if and how this works?

Is there something that starts with 990?
My verizon nexus 6 order shipment email shows the imei start with 990

Theres a few threads that explain how to do this and more than one way. I did this for my dad. Basically, u need a verizon nano sim activated and jus pop it in.

ilanzo82 said:
Theres a few threads that explain how to do this and more than one way. I did this for my dad. Basically, u need a verizon nano sim activated and jus pop it in.
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As someone who has done this... it causes other problems because you have an "unknown device" they basically wont let me me changes to my plan because of it. For example enable advanced calling. After *****ing at them for an hour someone said there is a form we can fill out to register your device on our network so it doesn't show that way.... they said it takes 1-3 business days to process and i did it on Friday. If it actually works i will make a post on it. to inform the masses.

JustusIV said:
As someone who has done this... it causes other problems because you have an "unknown device" they basically wont let me me changes to my plan because of it. For example enable advanced calling. After *****ing at them for an hour someone said there is a form we can fill out to register your device on our network so it doesn't show that way.... they said it takes 1-3 business days to process and i did it on Friday. If it actually works i will make a post on it. to inform the masses.
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First, thanks to the mod for moving this to the Q&A section! I will remember next time...
I actually decided that, if I can, I would like to move to Straight Talk with my Nexus 6. I ordered a $0.99 CDMA activation off their website (with free delivery, I felt this was a cost I could swallow if it doesn't work out!). The Nexus 6 IMEI doesn't get recognized as compatible on ST either which means, I suppose, that they can only activate Verizon-registered IMEIs.
Not sure how to proceed from here though. I have an iPhone 5S which is ex-Verizon (now T-Mobile) from which I could activate the ST service, after which I can put the SIM into the Nexus 6 to see if it works. There are no other options to the ST service I want, so changing service isn't an issue. Are there any other ways to approach this? Perhaps I should do what JustusIV is doing and register the phone with Verizon first?

dialanothernumb said:
First, thanks to the mod for moving this to the Q&A section! I will remember next time...
I actually decided that, if I can, I would like to move to Straight Talk with my Nexus 6. I ordered a $0.99 CDMA activation off their website (with free delivery, I felt this was a cost I could swallow if it doesn't work out!). The Nexus 6 IMEI doesn't get recognized as compatible on ST either which means, I suppose, that they can only activate Verizon-registered IMEIs.
Not sure how to proceed from here though. I have an iPhone 5S which is ex-Verizon (now T-Mobile) from which I could activate the ST service, after which I can put the SIM into the Nexus 6 to see if it works. There are no other options to the ST service I want, so changing service isn't an issue. Are there any other ways to approach this? Perhaps I should do what JustusIV is doing and register the phone with Verizon first?
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Yeah, I think the easiest way for you would be to just activate your sim card in the iphone and then move the sim card to the Nexus.
I have verizon, and all I had to do was cut my microsim from my previous device down to nano size and put it in the Nexus. The only issue is, like they said above, MyVerizon registers it as a "Non-VZW Device" which can cause issues with making account changes. I'm interested to hear the results of the guy above that says he can fill out a form so it doesn't show up that way.

JustusIV said:
As someone who has done this... it causes other problems because you have an "unknown device" they basically wont let me me changes to my plan because of it. For example enable advanced calling. After *****ing at them for an hour someone said there is a form we can fill out to register your device on our network so it doesn't show that way.... they said it takes 1-3 business days to process and i did it on Friday. If it actually works i will make a post on it. to inform the masses.
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Click to collapse
This was a bust.... more miss information from the crap customer service.

Went through the same thing. Unless your imei starts with 99 it won't be recognized from vzw. However, all the features do work as advertised. I had no problem adding advanced calling 1.0 and changing voicemail options on my account. I bought the phone through a relative that was on t-mo in december. Been on vzw since.

Note 4 IMEI Issue

Hi All,
My son bought a Note 4 for me from his friend who went out of contract and no longer needed his Note 4. It is a white NOTE 4. We already got a T-MOBILE account for this white phone...with the IMEI but it turns out I do not like the white color of this phone. His friend offered to just take back the phone and says I can buy a Charcoal Black 32 GB Note 4 from the store instead.
Now my question is: do I have to call T-Mobile and have them register a new IMEI number to the same SIM card from the older white phone? Or can I just instantly use this new sim card without informing them of the new phone's IMEI?
Thank you
Jack

No need to call, your service is tied to the SIM card and not the phone. Just move the SIM card over. If you buy a new device, they charge you a $15 SIM kit anyway for a replacement card. You can tell them to use the existing SIM otherwise they will activate the new one and move your service over.

Hi Nifty,
Thank you for a quick reply! Pardon my lack of knowledge as I have always been on Verizon (CDMA) and with them it's like a chain and dagger sort of system with always calling in, feeding them IMEI numbers etc through the years then waiting 72 hours for the phone service to activate.
I always thought the SIM card had the IMEI of a device/phone linked to it? Is this not the case?
So basically I can just pop in the SIM and it won't have me "activate" the device or call in etc? To clarify: this SIM card was already activated for that White Samsung Galaxy Note 4 of my friend's son. I just want to switch it over to another Note 4 from T-Mobile that is black color

CtJackHarkness said:
Hi Nifty,
Thank you for a quick reply! Pardon my lack of knowledge as I have always been on Verizon (CDMA) and with them it's like a chain and dagger sort of system with always calling in, feeding them IMEI numbers etc through the years then waiting 72 hours for the phone service to activate.
I always thought the SIM card had the IMEI of a device/phone linked to it? Is this not the case?
So basically I can just pop in the SIM and it won't have me "activate" the device or call in etc? To clarify: this SIM card was already activated for that White Samsung Galaxy Note 4 of my friend's son. I just want to switch it over to another Note 4 from T-Mobile that is black color
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Yes. Just pop in the sim card and it will work. Imei number is on the phone.
Sent from my SM-N910T using XDA Free mobile app

hi
but isn't the sim or my account registered to the old phone's IMEI number?

Bumping this. I am sure anyone with T-Mobile can help me out here before the week starts.
T-Mobile Chat gave me this answer
"You: Would doing so require me to activate again? Or provide an IMEI number to T-Mobile similar to Verizon when switching phones?
You: or can i just take my SIM card from my current phone, pop it in the other one and im good to go?
Reichell V: Thank you for this information that you provided regarding changing the phone. No worries! You are correct you can just simply insert the sim card on your new phone and you are good to go"
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CtJackHarkness said:
Bumping this. I am sure anyone with T-Mobile can help me out here before the week starts.
T-Mobile Chat gave me this answer
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I don't understand what more you want. 2 of us and a tmobile agent already told you to just insert it and it's going to work.
Sent from my SM-N910T using XDA Free mobile app

flipq88 said:
I don't understand what more you want. 2 of us and a tmobile agent already told you to just insert it and it's going to work.
Sent from my SM-N910T using XDA Free mobile app
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That's the beauty of GSM, just pop in the sim for the carrier you want to use in the phone you want to use and you're good to go!
I hope the op enjoys the benefits of GSM as we do

Unlike CDMA which you need to register the IMEI of the phone in order to tie it to your service for example Verizon, Sprint, etc . GSM ties the service to the sim card so you may transfer it from device to device without having to get a new one or call customer support. Only reason you may need a new sim card is if the current one doesn't support LTE and in that case you would need to get a new one from T-Mobile and activate it.