Related
Just wondering if anyone has managed to get a free battery from AT&T or Samsung?
I have the monthly warranty through AT&T and my phone is still under the manufacturers warranty.
I remember reading somewhere that someone did this and wanted to confirm...
Thanks
I was able to get from att with no questions asked.
Sent from my SGH-I897 using XDA App
goabunny said:
I was able to get from att with no questions asked.
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
??? Why would they do this? Did you have to give/send the old one?
Sent from my SAMSUNG-SGH-I897 using Tapatalk
goabunny said:
I was able to get from att with no questions asked.
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
What did you say? Just went to your local AT&T store?
I too got one with no questions asked. I was actually wanting a new phone, which I got the next day on a return trip.
When I went into the warranty repair center I explained that my battery had been holding a charge all day and in most circumstances I'd have ~70% by the time I got home from work. Then over the past few days it was at 20% by the time I got home and would die within the hour if I didn't plug it in. I had some other problems with the phone too, but their solution to my problem was to send me a new battery.
I am going to ATT to get one soon
Do this:
Walk into an ATT repair/warranty center. Tell them that if you leave your phone on the charger over night, the device shuts down after fully charging, and you borrowed a third party battery and the behavior didn't persist.
New battery, boom.
Regards
Smith
Just to add, I've done this 2 times. They also gave me the option of a new captivate each time lol, so I took it xD
smithisize said:
Do this:
Walk into an ATT repair/warranty center. Tell them that if you leave your phone on the charger over night, the device shuts down after fully charging, and you borrowed a third party battery and the behavior didn't persist.
New battery, boom.
Regards
Smith
Just to add, I've done this 2 times. They also gave me the option of a new captivate each time lol, so I took it xD
Click to expand...
Click to collapse
Winning, thank you Sir.
xThe Enforcer said:
Just wondering if anyone has managed to get a free battery from AT&T or Samsung?
I have the monthly warranty through AT&T and my phone is still under the manufacturers warranty.
I remember reading somewhere that someone did this and wanted to confirm...
Thanks
Click to expand...
Click to collapse
The way I got mine was I went to buy my girlfriend the inspire I asked if the store I was at sold replacement batteries the rep said no but I can ship one to your house for free thought he ment just free shipping but that wasn't the case and two days later had a new battery in the mail
Sent from a happy phone using XDA Premium App
I don't have any ATT repair shops near, but I may try to do this at the retail store tomorrow
paintballkev812 said:
I don't have any ATT repair shops near, but I may try to do this at the retail store tomorrow
Click to expand...
Click to collapse
Same here, keep me updated. Thanks
Captivate battery
What is the reason they are offering replacement batteries so liberally?
danbisti said:
What is the reason they are offering replacement batteries so liberally?
Click to expand...
Click to collapse
Not sure to be honest. Maybe they replace any battery?
-----
On a side note, I went to the warranty center and everything went fine. Should have it in a few days. Hopefully this will fix my drain!
Originally it was a cheap (compared to a new phone) thing to try if you had the sleep death issue.
smithisize said:
Do this:
Walk into an ATT repair/warranty center. Tell them that if you leave your phone on the charger over night, the device shuts down after fully charging, and you borrowed a third party battery and the behavior didn't persist.
New battery, boom.
Regards
Smith
Just to add, I've done this 2 times. They also gave me the option of a new captivate each time lol, so I took it xD
Click to expand...
Click to collapse
Interesting, I have always wanted to try replacing my phone's battery to deduce whether my ROM or battery is causing poor battery life. By the way, I don't think I have ever seen an ATT repair/warranty center. Does anyone know if there is any in Chicagoland area?
Thanks!
I had one of the early Captivates that would randomly turn off. I tried several avenues to get it replaced, because it was way past the normal warranty limits. Several months later, I was surfing around and found an ATT service memo that addressed the issue. I called ATT and mentioned that document, and low and behold they sent me a new phone. The moral of the story is that you just never know. Service and support is like fishing.... just keep throwing different things in the water until someone bites.
i got my new battery through the mail today because there are no centers near my area either. worked like a charm. gonna love having two batteries. thanks for the heads up guys
Two batteries are great to have... Even though the one battery drains faster, lol
Sent from my SGH-I897 using XDA Premium App
I always call Warranty Exchange and they take care of anything I need. Although I do have to humor them with some basic t/s steps (all of which I've already tried ...and then some).
Boston repair center is in waltham they were very cooperative and gave me a refurb which fixed random shutdown gps problems. I wished I'd ask for a new battery.
Sent from my SAMSUNG-SGH-I897
I've been having so many issues w/ data and signal, im just wondering if I put enough pressure is there any way I could get Verizon to give me a different phone?
My phone is close to unusable how often I don't have signal and im just really tired of it..
Sent from my DROID BIONIC using xda premium
Well the update from Moto is suppose to fix this issues, so Verizon may make you wait til you receive the update before looking into swapping a phone for you.
The Restart Connections app from the market doesn't work for you? It works for me about 90% of the time when I lose my signal. Rarely I will have to reboot to get signal back.
stelv said:
Well the update from Moto is suppose to fix this issues, so Verizon may make you wait til you receive the update before looking into swapping a phone for you.
The Restart Connections app from the market doesn't work for you? It works for me about 90% of the time when I lose my signal. Rarely I will have to reboot to get signal back.
Click to expand...
Click to collapse
I haven't tried that, ill try it but they promised me an update by early nov, and they've given me already 2 months of free service. I dont care about getting free service id rather pay instead of the hassle... I was just thinking they might since there highest level of support saying it was a known issue they were responsible for and had moto working on an update. Sucks I paid full retail on launch day and have only had problems..
Sent from my DROID BIONIC using xda premium
I take it you can only complain to Verizon if you bought the device from them.
Sent from my DROID BIONIC
Yea Verizon definitely knows of the problems. Its common. Verizon will eventually offer you a new phone but it may not be something you want. If the problem isn't fixed after the update and they persist they will probably offer some better replacements.
I don't really have a big problem with connection but it is there. Some days it doesn't happen at all. Someone on another forum said they received an update from Moto already, so hopefully they start rolling out soon.
Sent from my DROID BIONIC using Tapatalk
nosit1 said:
I take it you can only complain to Verizon if you bought the device from them.
Sent from my DROID BIONIC
Click to expand...
Click to collapse
I bought mine from best buy lol..
Sent from my DROID BIONIC using xda premium
Verizon told me they started rolling the update dec 1st in batches..
Sent from my DROID BIONIC using xda premium
I actually have a new one arriving today. My data loss is horrible. It will show full bars (3g and 4g) but the second I go to do something the data will drop. Extremely frustrating and annoying. I'm pretty sure I'm getting a refurb but if it holds data better I'm ok.
EDIT: Just wanted to add that is the FIRST time I've ever done a warranty replacement in 6 years with Verizon. Wasn't terribly difficult...
mistawolfe said:
I actually have a new one arriving today. My data loss is horrible. It will show full bars (3g and 4g) but the second I go to do something the data will drop. Extremely frustrating and annoying. I'm pretty sure I'm getting a refurb but if it holds data better I'm ok.
EDIT: Just wanted to add that is the FIRST time I've ever done a warranty replacement in 6 years with Verizon. Wasn't terribly difficult...
Click to expand...
Click to collapse
If you just got another Bionic, your problems aren't going to go away. I got my warranty replacement last week; same issues.
They did offer me a new phone; anything but the Razr. Considering I not only bought the phone at launch, but bought a couple hundred dollars in accessories...I want the phone to work as advertised; not a new phone.
Well the week before Thanksgiving I was actually sucessful of having the store giving me an actual off the floor replacement. Up until that time I have taken my phone into 4 different corporate stores in and around Cincinnati and each time The associate looked at the phone and just ordered their "certified like new" replacement shipped to my home. Now I want you all to know these "certified" units were nothing more than returns to VZW from others that are experiencing the same thing. I went out of my way to take the phone into the closest store when I experienced either the loss of data or the BSOD situation.
This time I tried something different which got me a brand new phone..not sure what pushed them over the edge though....On the 23rd of November I got the dead BSOD and immediately took the phone back to the origional store which I purchased it on the 12th of September and cornered my origional salesperson explaining that I have had four replacements...I sternly request for him to correct this problem WITHOUT pulling the battery....The store was moderately heavy with customers who had a ear tuned to my complaint. He was insistant that he had to pull the battery after plugging in a charger...I loudly told him to stop and demanded for customer service to be put on the line because I insisted pulling the battery was going to do nothing more than set me up with a return trip. He told me that all customer service was going to do is issue out another "certified" unit...Loudly I protested that this has to come to an end because all of the screen protectors he had sold me during the origional purchase are now gone and the battery life is degrading fast due to the constantly seeking for data problem. Everybody knows VZW does not ship a new battery or battery door with these "certified" units ( of course). As I would not budge on the "certified" route because my battery and battery door was showing signs of premature wear...the manager stepped in and allowed me to turn in my unit for another right out of the box...printed out a receipt for the return full price and then gave me a new receipt with the same price but with the november date. He told the associate to mark the unit defective screen out of box. Now he didnt allow me to have the new battery or door BUT I got a new unit which I am happy to report has not had a hiccup since...knock on wood. BUT BE FOR WARNED...if you are sucessful at getting a off the floor exchange...check your account because the billing dept of VZW thinks this is a upgrade and will sneak a updated contract date in on your account....It took two calls into customer service to explain to them this was not an upgrade and after they tell you that it has been noted....TAKE THE TIME to check online your contract date is put back to the origional date.
After a little bit of work I am a happy Bionic VZW customer
Have you guys tried the SIM pull trick? My Bionic has not had a data problem since. I did this over a month ago.
1) turn off Bionic and pull SIM
2) power on the bionic and open phone. It will state the SIM is missing.
3)turn off the Bionic and insert SIM
You will need a pair of fine tweezers for this.
Sent from my ICS DROID BIONIC using xda premium
This won't help if you need the 4G throughput (for hotspot, etc), but my data connection is rock solid on the go if i choose CDMA Only mode under Mobile Networks.
I've taken to changing to LTE Only mode in the field testing interface (##PROGRAM) when I need to use LTE throughput for hotspot, and that, too, is rock solid. The problem seems to occur for me only when it's switching between CDMA and LTE.
CaliTilt said:
Have you guys tried the SIM pull trick? My Bionic has not had a data problem since. I did this over a month ago.
Click to expand...
Click to collapse
Pulling the SIM did nothing for me, unfortunately. I'd demand a new (and different) phone, but I spent about $150 on accessories and don't want to unload those for pennies on FleaBay.
Its all 4g phones. If u want reliable service. Switch back to a 3g only device. After 3 Droid charges, Verizon sent me this bionic. .. still having issues. Just gotta get use to it
Sent from my DROID BIONIC using XDA App
justin94 said:
Its all 4g phones. If u want reliable service. Switch back to a 3g only device. After 3 Droid charges, Verizon sent me this bionic. .. still having issues. Just gotta get use to it
Sent from my DROID BIONIC using XDA App
Click to expand...
Click to collapse
False....tbolt for me has never data dropped since being on actual gingerbread radios. Bionic? Even running the leak data dropped like none other.
Sent from my ADR6400L using XDA App
Pulling Sim worked at first but its gotten so bad it doesn't work as well anymore. I tried to get vzw to give me a diff phone but they wouldn't budge only offer me a refurb which I don't want after paying 700 full retail plus 150 in accessories.
And no not all 4g, my thunderbolt never gave me connectivity issues..
Sent from my XT875 using XDA App
I've had them all minus the revolution, my wife has my old tbolt now, granted her data drops are extremely Rare.....when they do happen, it takes a while to switch the radio back on
Sent from my DROID BIONIC using XDA App
Haze69 said:
Verizon told me they started rolling the update dec 1st in batches..
Click to expand...
Click to collapse
Can any confirm this? Anyone get it?
Turning off lte helped me. I have too reboot maybe every third day or so now to get back dropped data.every it was 4 or so times a day
Sent from my DROID BIONIC using Tapatalk
cixelsyddyslexic said:
I've taken to changing to LTE Only mode in the field testing interface (##PROGRAM) when I need to use LTE throughput for hotspot, and that, too, is rock solid. The problem seems to occur for me only when it's switching between CDMA and LTE.
Click to expand...
Click to collapse
what's the "SPC password"?
thanks
I need to send my phone in to be repaired/replaced under warranty. Anyone know if there are any advantages/disadvantages to returning through a Verizon store versus sending to Motorola?
Sent from my DROID BIONIC using xda premium
Verizon eould be much faster and im pretty sure moto would make you send you phone in as Verizon would let you keep it until new phone arrives
Sent from my DROID BIONIC using XDA App
ive been having data issues + this weird 'clicking' sound during calls. i've had my bionic replaced twice(verizon did it as i have their "total equipment coverage").
anyway, i'm still having issues so they've now offered to replace the phone again + said i can buy a new phone at an upgrade price.
I second the Verizon notion
Sent from my DROID BIONIC using XDA App
Verizon return
I have not personally returned a phone, but all that I have read, everyone takes theirs back to Verizon.
Moto: repairs device
Verizon:replaces device
I have sent my phone to both companies..with motorola you have to pay for the repair, while with Verizon ive never had to pay for any damages on the cracked screen on the bionic I sent them..because I never told them, thus I didnt get charged and this happened about 2 months ago so it wouldve shown up by now
Just call Verizon and BS some technical problem and get a free replacement..been doing that since my D1
Sent from my DROID BIONIC
Take it to the Verizon store you bought it at. They might be able swap you out there. You keep your SD card, battery, and back cover and they just switch the phone. I used to take my Droid Eris in and have it replaced.
Sent from my DROID BIONIC using XDA App
Just a follow-up in case anyone else faces this issue.
I did decide to use Verizon's return. I took it to the local Verizon store (and not the one I actually purchased the phone from as I was out of town when I bought it) and they had a new (well, I imagine actually a re-furbed) phone Fed-Ex'ed to my house. It apparently will come with a mailer to send the current phone back. So I get to use my current phone until the replacement arrives.
Motorola's warranty service would have required me to send the phone to motorola, and wait an estimated 5 - 7 days for them to repair and return it to me. I think using Verizon was much better as this group had suggested. Thanks!
parsnip2 said:
Just a follow-up in case anyone else faces this issue.
I did decide to use Verizon's return. I took it to the local Verizon store (and not the one I actually purchased the phone from as I was out of town when I bought it) and they had a new (well, I imagine actually a re-furbed) phone Fed-Ex'ed to my house. It apparently will come with a mailer to send the current phone back. So I get to use my current phone until the replacement arrives.
Motorola's warranty service would have required me to send the phone to motorola, and wait an estimated 5 - 7 days for them to repair and return it to me. I think using Verizon was much better as this group had suggested. Thanks!
Click to expand...
Click to collapse
I believe that the Verizon stores stopped having replacement phones in stock so they now order it for you and will be there in 2-4 days. They used to swap you out in the store but my local store said they stopped carrying the extra stock.
Sent from my DROID BIONIC using XDA App
A friend of mine had a Droid 3 for 19 months, with insurance and extended warranty. The power button stopped working and also caused the phone to have major issues. Given the extended warranty, they requested a replacement and were told there were no Droid 3's left. The system then defaulted to sending a Droid RAZR as a replacement. They got the RAZR in great condition. For those who still have a warranty and are having the issues and especially those who have gone through multiple D3's, you may want to check on replacement. It may have been a temporary shortage at the time but I thought I'd share.
Guyinlaca said:
A friend of mine had a Droid 3 for 19 months, with insurance and extended warranty. The power button stopped working and also caused the phone to have major issues. Given the extended warranty, they requested a replacement and were told there were no Droid 3's left. The system then defaulted to sending a Droid RAZR as a replacement. They got the RAZR in great condition. For those who still have a warranty and are having the issues and especially those who have gone through multiple D3's, you may want to check on replacement. It may have been a temporary shortage at the time but I thought I'd share.
Click to expand...
Click to collapse
WOW
lucky to have extended warranty, without a google the RAZR is somewhat better I believe ?
stretchnz said:
WOW
lucky to have extended warranty, without a google the RAZR is somewhat better I believe ?
Click to expand...
Click to collapse
The RAZR is a better device in most ways (faster, more ram, better screen, 4G connectivity, Jelly Bean upgradeable). It sucks for many to part with a keyboard but new devices seem to be phasing them out.
If you don't mind the lack of a keyboard then that would be a great replacement device considering Motorola is sending out a JB update with removed bloat and since 4.x Motoblur has been reduced to a basically AOSP feel.
Just asked today about a replacement for the wife's ancient Droid3. They're shipping another Droid3. Srsly?
I'm only getting it fixed because it had the coverage. Might as well have a new keyboard (spacebar died) before selling it off...
Looks like I'll be buying a Moto X outright in order to keep our unlimited plan.
STUCK!
Guyinlaca said:
A friend of mine had a Droid 3 for 19 months, with insurance and extended warranty. The power button stopped working and also caused the phone to have major issues. Given the extended warranty, they requested a replacement and were told there were no Droid 3's left. The system then defaulted to sending a Droid RAZR as a replacement. They got the RAZR in great condition. For those who still have a warranty and are having the issues and especially those who have gone through multiple D3's, you may want to check on replacement. It may have been a temporary shortage at the time but I thought I'd share.
Click to expand...
Click to collapse
yes im stuck with a D3 too. i didnt know anthing about phones at the time when i got until now so im stuck with this monster. i really wish id got a Bionic or a htc one.
Roblewis17 said:
yes im stuck with a D3 too. i didnt know anthing about phones at the time when i got until now so im stuck with this monster. i really wish id got a Bionic or a htc one.
Click to expand...
Click to collapse
Turns out the replacement was DEFECTIVE! Damned thing just randomly reboots. Tried all sorts of troubleshooting, but in the end even with just the factory ROM it would still randomly just reboot itself. Now I've got a SECOND return order in the system.
Of course, what's the first thing I get when I bring the old phone back online? A nag message threatening me with a $500 charge if I don't return the unit within 5 days. Phone tech indicated it's more like 30 days. Question is will I keep getting the threatening texts? Eff'in Verizon, what a clusterfck.
Yes, this too will be a Droid 3 replacement. I asked, given the dance they're putting me through, about getting at least something newer, no dice. At least not unless I wanted to give up my unlimited plan...
Could be a bad battery
Sent from my Amazon OtterX using Tapatalk
BAD!
sd_shadow said:
Could be a bad battery
Sent from my Amazon OtterX using Tapatalk
Click to expand...
Click to collapse
No the phone just flat out sucks!!!
Insurance sucks, my insurance is a droid 2 I bought on eBay for $20.
Takes less than 10 mins to reactivate online.
Sent from my Amazon OtterX using Tapatalk
I'm new to t-mo, and I'm gonna need a replacement (i'm just not getting the same battery life as others, regardless of what rom \ kernel combo i use final step is replacement).
How is the process?
how's the quality of the replacement units?
Is anyone using a replacement unit?
Edit: Would like your input ASAP as i'm possibly ordering the replacement today
(former Verizon customer, where CLNR (certified like new replacements aka refurbished) were trash and expected to fail as soon as humanly possible)
The replacement process is fairly painless.
Just call 611 and don't tell them you are rooted.
Odin to stock. Factory reset for good measure.
They send you a new phone and you send in the old one. You usually get an extra back cover and battery out of the process.
I never have received a refurbished unit, but others may have.
10-K said:
The replacement process is fairly painless.
Just call 611 and don't tell them you are rooted.
Odin to stock. Factory reset for good measure.
They send you a new phone and you send in the old one. You usually get an extra back cover and battery out of the process.
I never have received a refurbished unit, but others may have.
Click to expand...
Click to collapse
Thank you for your advice sir.
Kind of doing this out of not finding any other solutions to my battery woes.
Def gonna do this, they are charging me a 5$ warranty fee? (never experienced such with verizon)
Have you tried a different battery?
You might just have a bad battery.
I'm on firekat v10, and my battery life has never been better on any device.
10-K said:
Have you tried a different battery?
You might just have a bad battery.
I'm on firekat v10, and my battery life has never been better on any device.
Click to expand...
Click to collapse
Haven't tried a different battery. I have done spin test and tested it via multimeter and all came out well.
Got a couple replacements. All were "refurbs" but they were pretty much new with all the plastics unpeeled. I didnt have a battery issue, so standard shipped is just the unit without battery, cover, stylus. I just use what I had on original and send my old unit back in the same box. It was painless and I didnt have to sacrifice my phone first, just waited for the replacement to come in.
The downside to the replacements that come with no extra cushioning, the Note has moveable parts in the camera since its got an optical stabilizer. Got 2 duds that where I had to slap the phone in order to focus (apparently a common problem). So on the 3rd replacement, it was all good. I'm still a happy camper, as long as it didnt cost me, I was good.
madmike23 said:
Got a couple replacements. All were "refurbs" but they were pretty much new with all the plastics unpeeled. I didnt have a battery issue, so standard shipped is just the unit without battery, cover, stylus. I just use what I had on original and send my old unit back in the same box. It was painless and I didnt have to sacrifice my phone first, just waited for the replacement to come in.
The downside to the replacements that come with no extra cushioning, the Note has moveable parts in the camera since its got an optical stabilizer. Got 2 duds that where I had to slap the phone in order to focus (apparently a common problem). So on the 3rd replacement, it was all good. I'm still a happy camper, as long as it didnt cost me, I was good.
Click to expand...
Click to collapse
Alright....
My main concern was getting duds, because when i was with verizon nearly 4\5 refurb devices were bad.
I"ll make sure i check camera and screen \ touch screen sensitivity before i root and rom-
masri1987 said:
Alright....
My main concern was getting duds, because when i was with verizon nearly 4\5 refurb devices were bad.
I"ll make sure i check camera and screen \ touch screen sensitivity before i root and rom-
Click to expand...
Click to collapse
I actually rooted and rom-ed all of them. LOL! But I odined back to stock before sending it back. Still triggered knox, but oh well...
just flash a stock looking rom like firekat and send it back; Tmobile couldnt care less if you are rooted or tripped knox
I got a replacement Note 4 from T mobile a month or so after the Note 4 was released. The phone did not come with a back cover nor anything else. Although it appeared new, it still had the factory screen saver on as well as the side bezel covers. There was an app that tests for refurbishment which indicated my unit was new. Not that it matters as I sent it back and kept my original one.
As I was not a jump customer they wanted to charge me quiete a few for postage ( I think $20 ) and processing, and it also took a week. They tried to sell me jump, by saying if I had jump it would have only cost me $5 and that I'd get priority mail 3 days. I dont buy into that rheteric, that also is not very Uncarrier of them - my opinion.
I dont rate their replacement program at all, only because they dont offer centers whereby you could walk in and get it swapped out like ATT. As well as them charging a premium to swap a defective phone.
And as for madmike23 not paying for replacement I guess he got that fee waived. Like I did. But like I said they charge for this service.
masri1987 said:
I'm new to t-mo, and I'm gonna need a replacement (i'm just not getting the same battery life as others, regardless of what rom \ kernel combo i use final step is replacement).
How is the process?
how's the quality of the replacement units?
Is anyone using a replacement unit?
Edit: Would like your input ASAP as i'm possibly ordering the replacement today
(former Verizon customer, where CLNR (certified like new replacements aka refurbished) were trash and expected to fail as soon as humanly possible)
Click to expand...
Click to collapse
What is replacing the device gonna do in this instance .....sigh this is why rates go up and up every year.....stop comparing yourself to others and worry about you. Get a new battery, two even it's removable. You could have poor coverage so battery drain or app running in background etc your usage isn't the same as the nexts, and I hope they deny your claim.
I was gonna say something else and it slipped my mind but I digress
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
---------- Post added at 11:42 PM ---------- Previous post was at 11:41 PM ----------
Oh that's it u rooted and kernerl etc....keep it stock if ya jus gonna complain after u tinker with ur device u lose that option to cry about battery life.....stop it people phone insurance shouldn't be so high anymore it's claims that claim
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
Got mine replaced about 3 months after getting it due to my screen cracking. I received a new replacement not refurbished along with new battery, wall charger with adapter, headphone, battery cover and new sim card. I originally had a White Note 4 and because they didn't have any White ones in stock they sent me a Titanium/Gray color one. I paid $175 for the replacement so I called of course to complain and was given a $30 credit towards my account, so I really only paid $145 fore the new replacement which ain't bad if you ask me.
Limeybastard said:
I got a replacement Note 4 from T mobile a month or so after the Note 4 was released. The phone did not come with a back cover nor anything else. Although it appeared new, it still had the factory screen saver on as well as the side bezel covers. There was an app that tests for refurbishment which indicated my unit was new. Not that it matters as I sent it back and kept my original one.
As I was not a jump customer they wanted to charge me quiete a few for postage ( I think $20 ) and processing, and it also took a week. They tried to sell me jump, by saying if I had jump it would have only cost me $5 and that I'd get priority mail 3 days. I dont buy into that rheteric, that also is not very Uncarrier of them - my opinion.
I dont rate their replacement program at all, only because they dont offer centers whereby you could walk in and get it swapped out like ATT. As well as them charging a premium to swap a defective phone.
And as for madmike23 not paying for replacement I guess he got that fee waived. Like I did. But like I said they charge for this service.
Click to expand...
Click to collapse
I never heard of ATT allowing a direct swap in store unless you're within the return period.
Knight-Rider said:
Got mine replaced about 3 months after getting it due to my screen cracking. I received a new replacement not refurbished along with new battery, wall charger with adapter, headphone, battery cover and new sim card. I originally had a White Note 4 and because they didn't have any White ones in stock they sent me a Titanium/Gray color one. I paid $175 for the replacement so I called of course to complain and was given a $30 credit towards my account, so I really only paid $145 fore the new replacement which ain't bad if you ask me.
Click to expand...
Click to collapse
um. that's insurance replacement. which is through asurion not t-mo
masri1987 said:
um. that's insurance replacement. which is through asurion not t-mo
Click to expand...
Click to collapse
And who said T-Mobile will replace or replaces phones? The only way that ever happens is if you're still within the return policy timeframe which I believe is 14 days from date of purchase.
bipoler said:
What is replacing the device gonna do in this instance .....sigh this is why rates go up and up every year.....stop comparing yourself to others and worry about you. Get a new battery, two even it's removable. You could have poor coverage so battery drain or app running in background etc your usage isn't the same as the nexts, and I hope they deny your claim.
I was gonna say something else and it slipped my mind but I digress
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
---------- Post added at 11:42 PM ---------- Previous post was at 11:41 PM ----------
Oh that's it u rooted and kernerl etc....keep it stock if ya jus gonna complain after u tinker with ur device u lose that option to cry about battery life.....stop it people phone insurance shouldn't be so high anymore it's claims that claim
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
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My coverage is fine, I don't live in the boonies.
Actually rooting doesn't affect battery life, this is completely unfounded, and to entertain your thoughtless theory sir, i already went back to stock and tested it there too, same exact results.
I'm not claiming a phone insurance claim, WARRANTY, as i wrote.
Knight-Rider said:
And who said T-Mobile will replace or replaces phones? The only way that ever happens is if you're still within the return policy timeframe which I believe is 14 days from date of purchase.
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Samsung sends T-Mobile returned re manufactured phones to use for in-warranty replacement options . Same process as verizon and all carriers as this is a industry agreement.
masri1987 said:
Samsung sends T-Mobile returned re manufactured phones to use for in-warranty replacement options . Same process as verizon and all carriers as this is a industry agreement.
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Mine was not "refurbished" it came with the original screen protector my original one came with. But I don't see your point.
masri1987 said:
I never heard of ATT allowing a direct swap in store unless you're within the return period.
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ATT has stores specifically for device replacement. Well they did two years ago when I was with them.
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Knight-Rider said:
Mine was not "refurbished" it came with the original screen protector my original one came with. But I don't see your point.
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and you paid for yours, hence why it was a asurion replacement. Sometimes they are new, sometimes they are refurb. You got lucky.
Limeybastard said:
ATT has stores specifically for device replacement. Well they did two years ago when I was with them.
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i don't believe they have that anymore. Verizon used to 3 years ago as well.