Hello All,
First off i would like to say that the galaxy note is the best device i have ever used; it has ruined all other "smaller" devices for me. Every time i look at another phone it just seems too small. Anyways;
I was one of the ones that destroyed my note with the Kernel fiasco. Did a data wipe and that was it. That's not what this thread is about, it’s about being a USA owner of the n7000 and getting it repaired. After reading several threads (especially the epic 4g thread, also do a google search about emmc corruption) about the emmc being destroyed/corrupted. I thought that it would be best to contact Samsung and get the phone repaired, and that's when my real trouble started.
I tried to register my phone on the Samsung.UK website it registered my phone but would not allow me to input my address, and that i needed to contact customer service, ok no problem, called them, looked up my imei number, they found it, everything is good. Basically told them that i messed my phone up (i am actually accepting responsibility for my actions here, i knew the risks when i flashed the kernel!), and i needed to get it repaired. The UK guy said that i would have to ship it to their service center and deal with them. It was a company called Intercity (i think that's the name of it). So gave them a call, and explained that i messed my phone up (was being generic here no specifics), and i needed it repaired as nothing would work and I needed a new motherboard how much would that cost me, then i told her that i was in the USA and needed the shipping information. The person on the phone responded with, that since i was in the USA they could not take my phone, sorry but i needed to contact Samsung USA and see if i could get it repaired there (are you kidding me?). I thought that i smelled bull****, and hung up on her and called Samsung uk back. The rep on the phone there said that intercity was responsible for fixing the phone and that they do not have the correct information, to call them back and tell them you spoke with Samsung and they have to take the phone (this is bull**** as well). Ok whatever, Called Intercity back, they said the same thing as before, they cannot accept a phone from the USA, please call Samsung US. Called Samsung US, basically fought with the guy on the phone, short version is; Samsung US is not equipped to fix a phone from overseas, and they do not have the parts. I asked for a number to the US service center, and they would not give it to me, and repeated that they could not repair the phone that it would have to go back to Samsung UK. They would not sell me the parts either!!
So, its like this, I have a Galaxy note n7000, it needs a new mobo. The emmc, or parts of the emmc is fried. Samsung will not repair the phone since i am in the USA. And there does not appear to be anywhere else where i can get the motherboard.
So the question is, does anyone on this thread have any ideas on how to get around this? I am just curious there has to be a way to get my phone fixed with the correct parts. I was thinking about calling another country (I only speak English) and seeing if that would work but i was wondering if there was a service center that might be able to fix this phone, or at least ship me the parts needed to fix the phone. Any suggestions would be appreciated.
PS, Samsung pissed me off so bad that on the usa website there is a link to Email the CEO, emailed this story to them to see what happens (i also added that it was due to KIES update.
Bought mine from Amazon USA. The description was unlocked Galaxy Note GT-N7000 (US warranty). Read a bunch of posts here about how there was no such thing as a US warranty, called Amazon asking them to verify and provide the written warranty information. They investigated for about a week, pulled the product page and informed me it was a mistake, there was no warranty. They offered me to return the phone for a refund or take a $100 off what I paid to pay for a third party warranty. I used the rebate to buy a $95 2-year warranty with accident protection from SquareTrade using one of their $30 off coupons. It's still not ideal since SquareTrade charges $90 per claim but at least I have a little peace of mind.
It's really too bad the carriers have such a lock on the US phone market but I guess that's just the way it is until one of us comes up with more lobbying money than the likes of AT&T.
By the way, my Note is an N7000UUBKK2 which multiple posters are saying isn't getting any updates so I guess I'm getting a double wammy.
Sent from my GT-N7000 using XDA
Maybe if you know someone from the UK? Ship it to them then have them send it to Intercity and once it is repaired, have your friend in the UK send it back to you. If you don't know someone from the UK, maybe someone honest and reputable from the forum who can do it for you and probably pay them some money for their time and trouble (plus pay for all costs associated with getting it repaired such as shipping costs).
Thanks for the feedback. I will ask around and see if anybody I know has family in the UK, and if I can ship it to them. There is definatly no US warranty. Just got off of the phone with Samsung help desk and spoke to a Rep there who said that they cannot repair the phone in the US because of FCC regulations in place, since the n7000 was not approved for use here in the states, they cannot repair it here or make the parts available to purchase. The phone has to go to the place of manufacture. Or go back through the distributor to see if they can help. On Monday going to call the distributor, also see if any of the UK service centers will ship me out the motherboard, I have some emails out now. Going to have to wait and see. Thanks.
Sent from my SAMSUNG-SGH-I727 using XDA
If i can be of any help, PM me. I am in the UK.
Same problem!
Hey liquidj01... hello all!
I´m facing the same problem here, I want to know what finally happened with your phone, did you sent it to the UK? Could you find the motherboard in a different place? How much did it cost to you?
I need some advise here, I don´t know if its worthy to repair it or might be a better option to sell it for parts or something like that.
liquidj01 said:
Hello All,
First off i would like to say that the galaxy note is the best device i have ever used; it has ruined all other "smaller" devices for me. Every time i look at another phone it just seems too small. Anyways;
I was one of the ones that destroyed my note with the Kernel fiasco. Did a data wipe and that was it. That's not what this thread is about, it’s about being a USA owner of the n7000 and getting it repaired. After reading several threads (especially the epic 4g thread, also do a google search about emmc corruption) about the emmc being destroyed/corrupted. I thought that it would be best to contact Samsung and get the phone repaired, and that's when my real trouble started.
I tried to register my phone on the Samsung.UK website it registered my phone but would not allow me to input my address, and that i needed to contact customer service, ok no problem, called them, looked up my imei number, they found it, everything is good. Basically told them that i messed my phone up (i am actually accepting responsibility for my actions here, i knew the risks when i flashed the kernel!), and i needed to get it repaired. The UK guy said that i would have to ship it to their service center and deal with them. It was a company called Intercity (i think that's the name of it). So gave them a call, and explained that i messed my phone up (was being generic here no specifics), and i needed it repaired as nothing would work and I needed a new motherboard how much would that cost me, then i told her that i was in the USA and needed the shipping information. The person on the phone responded with, that since i was in the USA they could not take my phone, sorry but i needed to contact Samsung USA and see if i could get it repaired there (are you kidding me?). I thought that i smelled bull****, and hung up on her and called Samsung uk back. The rep on the phone there said that intercity was responsible for fixing the phone and that they do not have the correct information, to call them back and tell them you spoke with Samsung and they have to take the phone (this is bull**** as well). Ok whatever, Called Intercity back, they said the same thing as before, they cannot accept a phone from the USA, please call Samsung US. Called Samsung US, basically fought with the guy on the phone, short version is; Samsung US is not equipped to fix a phone from overseas, and they do not have the parts. I asked for a number to the US service center, and they would not give it to me, and repeated that they could not repair the phone that it would have to go back to Samsung UK. They would not sell me the parts either!!
So, its like this, I have a Galaxy note n7000, it needs a new mobo. The emmc, or parts of the emmc is fried. Samsung will not repair the phone since i am in the USA. And there does not appear to be anywhere else where i can get the motherboard.
So the question is, does anyone on this thread have any ideas on how to get around this? I am just curious there has to be a way to get my phone fixed with the correct parts. I was thinking about calling another country (I only speak English) and seeing if that would work but i was wondering if there was a service center that might be able to fix this phone, or at least ship me the parts needed to fix the phone. Any suggestions would be appreciated.
PS, Samsung pissed me off so bad that on the usa website there is a link to Email the CEO, emailed this story to them to see what happens (i also added that it was due to KIES update.
Click to expand...
Click to collapse
Well the bottom line here is the phone was ebay'ed as a broken phone. No one that I seen online had a motherboard replacent. It sucks USA owners are SOL. Samsung will not allow us to purchase the replacement parts to fix the phone, nor honor the warranty (this was voided when I flashed the device). The only hope is the distributor you got your phone through may replace it, where I got mine wouldnt. So the only other option would be to sent it to some one in the uk. I currently am on an IPhone I will not own another Samsung device.
I dont understand why you did not ship it to the UK.. all you needed was their address.
FYI The situation is no different with any other electronics...if you purchase a canon camera on the gray market, Canon-USA will not honour the warranty.
It does deserve a sticky though so that us based folks looking for info on the n7000 will know that there is no warranty..
liquidj01 said:
Well the bottom line here is the phone was ebay'ed as a broken phone. No one that I seen online had a motherboard replacent. It sucks USA owners are SOL. Samsung will not allow us to purchase the replacement parts to fix the phone, nor honor the warranty (this was voided when I flashed the device). The only hope is the distributor you got your phone through may replace it, where I got mine wouldnt. So the only other option would be to sent it to some one in the uk. I currently am on an IPhone I will not own another Samsung device.
Click to expand...
Click to collapse
I did not ship it to the uk because the service center would NOT accept a phone from the US, after repeated phone calls to Samsung UK, and the service center (intercity I believe it was). The Intercity person on the phone said something to the effect of "we cannot accept a phone from the US because of the issues they have had with getting phone to and from customs" and that this request came from Samsung UK. The only way would be to ship it to someone you trust in the UK and have them get the phone repaired and then shipped back. That was not an option, since I know no one in the UK, and there was someone willing to be a "phone mule" in the forums there was no way of really knowing that I was going to get the phone back. Also a major factor was not having a phone for weeks. So I sold the broken phone on eBay sold within minutes of posting it and the next day I had a phone. Done deal. At this point I am really upset at Samsung and wouldn't consider going back right now.
liquidj01 said:
I did not ship it to the uk because the service center would NOT accept a phone from the US, after repeated phone calls to Samsung UK, and the service center (intercity I believe it was). The Intercity person on the phone said something to the effect of "we cannot accept a phone from the US because of the issues they have had with getting phone to and from customs" and that this request came from Samsung UK. The only way would be to ship it to someone you trust in the UK and have them get the phone repaired and then shipped back. That was not an option, since I know no one in the UK, and there was someone willing to be a "phone mule" in the forums there was no way of really knowing that I was going to get the phone back. Also a major factor was not having a phone for weeks. So I sold the broken phone on eBay sold within minutes of posting it and the next day I had a phone. Done deal. At this point I am really upset at Samsung and wouldn't consider going back right now.
Click to expand...
Click to collapse
I wish I saw your post before you sold your phone on eBay. The mainboard, as well as many other N7000/i9220 parts can be purchased on taobao.com. But you do need to be able to read Chinese in order to communicate with the seller. Here is a link to N7000 mainboard 1800 RMB ($285 US dollars
http://item.taobao.com/item.htm?id=13991198768&_u=i4utmi33400
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* I am not affiliate with either taobao.com or the seller above in anyway. But I have purchased from a few electronic parts from various seller there.
I just called to Intercity and yes they told me they can replace the motherboard for £160 but only if someone in the UK send the device for me to them.Thank you all for your helpful information!
Does it matter if my note is from Brazil?
Sent from my GT-N7000 using XDA Premium HD app
I first called to Samsung USA and when they checked the IMEI number of my device they told me it was a UK version and that just in the UK can perform the repair. You should try to do the same in order to figure out if your Brazilian phone could be repaired in the UK.
Ayone else in the US needing warranty claims for their International Note? I have a problem with internal storage. Seems to be an issue with the ROM built into the motherboard and an issue with the microusb port. I'm planning to contact UK customer support. Anyone else how are planning to deal with warranty claims or have already done so?
My phone got hit by the SDS. I was told that the motherboard needed to be replaced. The estimate in India is about US160. Any ideas of getting it done cheaper?
ashuzzz said:
My phone got hit by the SDS. I was told that the motherboard needed to be replaced. The estimate in India is about US160. Any ideas of getting it done cheaper?
Click to expand...
Click to collapse
No, replacing motherboard can only be done by Samsung.
Related
Anyone have any experience yet getting a Captivate replaced through the warranty department at 800-801-1101?
My sister got her phone on launch day, past few days the screen has really been acting up, and it's now just outside the 30 day store return period.
Anybody try getting a replacement from the warranty department? I'm figuring they have replacements available but I want to check before I waste my time calling in.
When my first captivate was randomly shutting down and the store I purchased it at was having a hard time keeping them stocked I called ATT and the guy said they absolutely could just send me another, but urged me to go to the store, call him back, and let him on the phone with the clerk so he could credit my return immediately and I could go elsewhere to buy another that same day, thus not eating anymore of my 30 days. So yeah, long story short, they can replace it right away from what I was told.
screw att. lol
go to the nearby att service center and replace it.
Several months ago, I woke up one morning to a phone that refused to charge, power on, or otherwise do anything.
Walked into an AT&T Warranty place, 30 minutes later, left with a new phone.
I purchased a captivate back in December at Sam's club and luckily haven't had any real issues with it(1010 build). My wifes been bugging me since then, that she wanted one, so I just bought another one off craigslist (0610 build).
I was curious to see what anyones thoughts are on this.
1st) The craigslist one has a small crack in the plastic casing around the charger door, so the door is kinda sunk in a little, but still works properly. I'm just a little worried that down the road it may become an issue.
2nd) It seams to have some of the gps issues. When running stock it will hardly pick up anything. I flashed a few other roms on it incorporating the various gps fixes, and Paragon seams to work best. But it still wont pull in a tight lock.
So my question is:
Do you think I could do a warranty exchange on the Craigslist one through the Att repair center? Basically pretending its the one I purchased through Sam's or will they be able to figure out that there 2 different phones?
Well, that's fraud but if you feel you must I would just play dumb like you didn't know and must have mixed up the phones. Heh
Not likely since they will have the IMEI record of the original purchaser. But go ahead and try. Come back and tell us how it worked out.
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
newter55 said:
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
Click to expand...
Click to collapse
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
Miami_Son said:
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
Click to expand...
Click to collapse
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
Fried my phone the other day and had the power off issue.... went into my local AT&T warranty center and they hooked me up with a Refurb in about 20 minutes - no questions asked.
IF you have insurance and it's within the 1rst year of the phone's life they should replace it as long as it's not water damaged related.
(And... I had Serendipity back on it when I got home much to my wife's chagrin)
Note: The kid actually seemed to know what he was talking about too strangely enough. Knew about the IMEI range issue and claimed that the refurbs - even if they have the problematic range should be find as they replaced teh internal hardware.
I have a 1011 build now - and it seems to be working great (sans typical GPS BS)
newter55 said:
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
Click to expand...
Click to collapse
There are authorized AT&T resellers on eBay. Craig's list is pretty much used only. Since AT$T has acknowledged a manufacturing defect issue with some of these phones, they will probably replace ones that fall within the affected IMEI range regardless where/when it was purchased. You may have to badger them a bit, but they generally prefer to just exchange it rather than lose a customer. Unfortunately, as the OP has told us, this particular phone has some visible physical damage. On that basis AT$T is unlikely to replace it for free as they will probably say any malfunction is related to that damage and not any manufacturing defect. That's my expert insight on it.
ryanmahan said:
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
eelton said:
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
Click to expand...
Click to collapse
tenchars
phone return
i bought my phone off craigslist used, and when i bricked it as a newbie, called samsung for any info. as it was under a year old they took it back and repaired it free of charge. thank you! lol!
You'll either be completely out of luck and get a refurbished phone that will break in 91 days, or get a brand new phone with the same 90 day warranty that will take roughly 10 months to break.
I got lucky; the first refurbished replacement that I got was dead on arrival, so it gave me leverage to scream at ATT for being crap.
You can tell if your phone is refurbished or new by looking at the label under the battery cover; if it is white with ugly font and no indication of the Samsung logo, it's refurbished. If the logo is present, your phone is new.
Hi everyone.
Like myself, I'm sure a lot of you LOVE this phone, and, again like myself, bought it and unlocked it to use with Rogers and don't have the option of taking it to Bell to get it fixed after this fiasco of a fried internal sd. So we're potentially stuck with the most beautiful brick in our hands right now, knowing what it is fully capable of.
If anyone else has been in these same exact shoes (fried internal sd, unlocked on Rogers, no Bell option to fix - regardless of before or after 2.2 update) and has gotten their phone repaired, could you please lend a helpful post to the community and recommend to us where you got it fixed, how long it took, and how much it cost? I live in Toronto, and I'm looking for Toronto/GTA options to get it fixed.
This is by far the best phone I have ever used, and would love to get it working again soon.
Thanks!
-Depressed SGS Owner
Bring it to bell
I believe bell is obligated to take your phone and send it for repair, given you have the receipt.
There have been a number of people in your situation where they purchased it off contract to use on another carrier and have sent it into bell for repair when it bricked.
one example I found. says he got bell to honor the warranty.
http://www.youtube.com/watch?v=BWVA8kj0BKo&feature=related
just prepare yourself to be without your phone for a while. i send my phone in on December 3rd and parts for repair are apparently on back order until January 3rd
BTW you can check repair status here.
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
o and i would leave out the fact that you unlocked your phone too.....dont want to give them a reason to not send it for repair now do we.
all the informations are one of those long internal sdcard dead threads. it's been repeated over and over in those threads...
Just curious, any reports of someone in the US getting I9000M warranty honored?
Sent from my GT-I9000 using XDA App
Contact Samsung Canada directly. Word is that they are starting to take repairs as well.
Androiderer and Beast, and everyone else, thanks for the helpful replies!!
I decided to just go through Samsung Canada themselves, and I wrote the following in one of the other threads:
Samsung Electronics Canada Inc.
1-800-726-7864
Second call got through, first went to voicemail, redialed right away. Talking to them now.
So during the call, I was told that I would have to take the phone back to where I bought it and send it in from there. I then advised the guy I was talking to that I had read that other people were able to get Samsung to send out the shipping label and do the repair. He double checked and confirmed it, and is in the process of preparing the repair order right now. Have the phone handy, because they will ask for the phone's Serial Number (S/N) behind the battery. 7-14 days business days is the estimated repair time, and no cost. He estimated the label will take about 24 hours or less to be e-mailed to me. Hope this information helps. All told the process took about 20 minutes, depending on the knowledge of the csr.
Good luck everyone....
Doing it this way, I never had to leave the warmth of my office lol. The phone is now in a box with the label, waiting to be picked up.
LUCKILY I hadn't sold my old HTC Tytn II Kaiser that I have Android flashed on, so I don't have to go Android-less!! Man that phone is so reliable...it's a massive brick, but so reliable...I was going to sell it, but now I think it will remain a permanent mainstay as my trusty Android backup phone. I may even consider getting another HTC phone for Android, and sell this Samsung Jekyll and Hyde machine :S
Again, thanks everyone for your help.
deezy7 said:
Androiderer and Beast, and everyone else, thanks for the helpful replies!!
I decided to just go through Samsung Canada themselves, and I wrote the following in one of the other threads:
Samsung Electronics Canada Inc.
1-800-726-7864
Second call got through, first went to voicemail, redialed right away. Talking to them now.
So during the call, I was told that I would have to take the phone back to where I bought it and send it in from there. I then advised the guy I was talking to that I had read that other people were able to get Samsung to send out the shipping label and do the repair. He double checked and confirmed it, and is in the process of preparing the repair order right now. Have the phone handy, because they will ask for the phone's Serial Number (S/N) behind the battery. 7-14 days business days is the estimated repair time, and no cost. He estimated the label will take about 24 hours or less to be e-mailed to me. Hope this information helps. All told the process took about 20 minutes, depending on the knowledge of the csr.
Good luck everyone....
Doing it this way, I never had to leave the warmth of my office lol. The phone is now in a box with the label, waiting to be picked up.
LUCKILY I hadn't sold my old HTC Tytn II Kaiser that I have Android flashed on, so I don't have to go Android-less!! Man that phone is so reliable...it's a massive brick, but so reliable...I was going to sell it, but now I think it will remain a permanent mainstay as my trusty Android backup phone. I may even consider getting another HTC phone for Android, and sell this Samsung Jekyll and Hyde machine :S
Again, thanks everyone for your help.
Click to expand...
Click to collapse
Anything special you said in your conversation? I called Samsung twice and they did not know about the whole shipping label via email thing, insisted on going to the service provider.
Hey that's great news. let us know how long it takes to get your phone back.
Hi
I have 256 GB blue note 8 HONG KONG Radio version , no Root , no magnetic cover , no screen protector no trauma no apparent damage ,
I noticed that the right side of the screen not responding to s pen , about 0.7 cm to the right as shown in attached screenshot , I tried another s pen from my old note 4 but the same problem , I tried different setting like reducing the resolution , minimizing screen size , shifting edge pane;l to the left but no response .,
any help ?
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shinystarr said:
Hi
I have 256 GB blue note 8 HONG KONG Radio version , no Root , no magnetic cover , no screen protector no trauma no apparent damage ,
I noticed that the right side of the screen not responding to s pen , about 0.7 cm to the right as shown in attached screenshot , I tried another s pen from my old note 4 but the same problem , I tried different setting like reducing the resolution , minimizing screen size , shifting edge pane;l to the left but no response .,
any help ?
Click to expand...
Click to collapse
Its probably hardware. There is a separate sensor behind the screen for the pen. Its has to be damaged somehow. I would factory reset first and see if it's still there. Then start the warranty process.
The problem since day 1 of the device .. I found many complains for the same problem .. my question is that issue present in all note 8 ?
I just checked mine and it is working properly.
shinystarr said:
The problem since day 1 of the device .. I found many complains for the same problem .. my question is that issue present in all note 8 ?
Click to expand...
Click to collapse
No, absolutely not. I have not seen any complaints on the issue myself. I have seen a pattern of Hong Kong sold devices having issues though. May want to check if you even have a genuine Samsung note 8. The knockoffs sold in Hong Kong are really good at passing for genuine devices. As you can see on my screenshot I can write to the edges no problem.
I don't know whaf to do next .. my phone ordered from eBay from USA seller
shinystarr said:
I don't know whaf to do next .. my phone ordered from eBay from USA seller
Click to expand...
Click to collapse
I would try first with the ebay seller in getting money back. If they are an honest seller and just have bad stock they should work with you. There are apps on the store you can use to verify if it's a genuine Samsung device as well. If it's genuine, i don't see why Samsung themselves wouldn't honor the warranty.
shinystarr said:
I don't know whaf to do next .. my phone ordered from eBay from USA seller
Click to expand...
Click to collapse
You have a couple options, depending on how long you've had the device:
Reach out to Samsung to inquire about warranty repair/replacement
Reach out to the seller to see if they will exchange.
Reach out to PayPal and make a claim for a receiving a defective device.
Last option, is you pay to have the LCD replaced.
Gizmoe said:
I would try first with the ebay seller in getting money back. If they are an honest seller and just have bad stock they should work with you. There are apps on the store you can use to verify if it's a genuine Samsung device as well. If it's genuine, i don't see why Samsung themselves wouldn't honor the warranty.
Click to expand...
Click to collapse
it is geniune, original , received sealed
shinystarr said:
it is geniune, original , received sealed
Click to expand...
Click to collapse
Mr Orange stated the options better than I. I would start with seller then paypal, then Samsung for repair if you can't get it exchanged.
Mr. Orange 645 said:
You have a couple options, depending on how long you've had the device:
Reach out to Samsung to inquire about warranty repair/replacement
Reach out to the seller to see if they will exchange.
Reach out to PayPal and make a claim for a receiving a defective device.
Last option, is you pay to have the LCD replaced.
Click to expand...
Click to collapse
I had it for 10 days , I'll contact seller first , I don't think that Samsung in my country will fix on warranty
shinystarr said:
it is geniune, original , received sealed
Click to expand...
Click to collapse
A sealed box is not an indicator of an authentic device.
Do what other person said, use software on app store to check authenticy then speak to seller and tell them you have a device faulty out of the box.
Sent from my SM-N950U using Tapatalk
shinystarr said:
I had it for 10 days , I'll contact seller first , I don't think that Samsung in my country will fix on warranty
Click to expand...
Click to collapse
I thought you may be in the no warranty boat. I think it's lame Samsung does that. You bought it just like anyone else. Hopefully the seller or ebay helps you out.
shinystarr said:
I had it for 10 days , I'll contact seller first , I don't think that Samsung in my country will fix on warranty
Click to expand...
Click to collapse
It wouldn't hurt to ask Samsung. Worse they can do is say no. They cant take away your Christmas (or whatever non-religious, non-offensive, generic holiday you may or may not celebrate during the last month of the year). Plus they could tell you if your IMEI is a genuine Note 8.
But reaching out to the seller is also a good Avenue, assuming they are selling genuine Note 8s.
Do not start spreading statements as "I have MANY COMPLAINTS" about your problem, as it is not the case, when some malfunction appears, the Only way to go as always, is warranty claim, regarding hardware issues, the only help will come from the seller, this posts stating or implying that many devices suffer of something without being verified are of no use, so, HARDWARE ISSUE=WARRANTY CLAIM, if you can not get a a solution this way because of the way you got your device, then the next time you should reconsider to buy from an official authorized dealer, when you buy from someone who offers a very good low price, you assume the risk of not obtaining a law enforced warranty
winol said:
Do not start spreading statements as "I have MANY COMPLAINTS" about your problem, as it is not the case, when some malfunction appears, the Only way to go as always, is warranty claim, regarding hardware issues, the only help will come from the seller, this posts stating or implying that many devices suffer of something without being verified are of no use, so, HARDWARE ISSUE=WARRANTY CLAIM, if you can not get a a solution this way because of the way you got your device, then the next time you should reconsider to buy from an official authorized dealer, when you buy from someone who offers a very good low price, you assume the risk of not obtaining a law enforced warranty
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I ordered my note 8 online because in our country no 256 GB or blue version which I want , it cost me more than the official 64 version in my authorized dealer ..
I posted this to know is it a major complain or only mine ..
The point is, buying from an official authorized dealer in your home country is always the safe way to go, some problems of various types always arise in certain number on ANY brand, device type or model, buying from non official channels often make warranty claims somewhat difficult or impossible at times, if the exact model you want is not available in your home country, then the choice about peace of mind or desire/satisfaction comes in, on the other hand, that screen issue you have is not common or usual
winol said:
The point is, buying from an official authorized dealer in your home country is always the safe way to go, some problems of various types always arise in certain number on ANY brand, device type or model, buying from non official channels often make warranty claims somewhat difficult or impossible at times, if the exact model you want is not available in your home country, then the choice about peace of mind or desire/satisfaction comes in, on the other hand, that screen issue you have is not common or usual
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I get what you're saying, and I'm sure the OP gets it, too. But I'm also sure he's just looking for advice and help for his issue, not to be kicked when he's down and lectured about buying internationally.
And to be fair, his original post said HE found a lot of similar complaints. You can't say for certain he hasn't found similar complaints by searching online, so berating him about whether or not its a common issue isn't helpful, and you honestly just come off as confrontational, like you're trying to pick a fight or trying to find a reason to be offended.
Just my two cents. I don't want to argue, and just want to see people get help if possible. It sounds like a hardware issue, and I have given him all the steps I know to take to get it taken care of.
Thanks for your help ..
At Samsung community forum there are 2 posts for the same complain , under those posts there are few customers complaining exactly the same , some reply stat that official samsung dealer asked them to put the device in safe mode .. safe mode didn't solve my problem ..
Other replies stated that samsung service accept replace on warrenty
In my case it seems that my only way is to return to the seller with losing the cost of shipping , costum and taxes at my country and his country ... or to accept the problem as it is and live with it . ?
BTW .. touching the screen with my finger is ok from edge to edge no problem .. the peoblem happens only with the S pen
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
A_H_E said:
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
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Click to collapse
Thanks for the reply! Yeah, that's what I have been contemplating doing as far as the selling as is part. It is 100% in perfect condition besides the new screen issue. I guess I could at least get 4-500 toward a new device (this time with squaretrade).
I sent Samsung of Hong Kong an email about it, so I'll report back if they respond.
I used the Amazon credit card on it. Is anyone familiar with the warranty on those?
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
Seeing as you have purchased a grey import. You would have to contact the retailer, who sold you the device and ask them to repair it.
You should be able to find a 3rd party repair shop, that will replace the display for you, if you look around hard enough. Personally I would contact the retailer and get them to fix it. As they are obligated to repair or replace any faulty products sold.
I wouldn't bother contacting Samsung Hong Kong as it would cost quite a bit to get your device repaired by them.
A_H_E said:
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
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Click to collapse
Thank you so much for the additional info. I'll definitely check this out and report back.
*Update*
I heard back from the email to the CEO of HK Samsung. He stated that a representative will be getting in touch with me soon. Hopefully that is the case.
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
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@jal3223
Yes, please do keep us updated. We can use your experience as a reference for others experiencing similar issues.
oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Click to expand...
Click to collapse
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
jal3223 said:
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
Click to expand...
Click to collapse
Yeah they have some issues with the screens. I have had/seen a ton of these and they have had from screen crackling issues on press, screen burn in or discoloration. I am shocked Samsung won't fix it though even if you pay for it! That is why I dumped all my notes and went the s10+ route for now. Hope to get a pixel 4 and a note 10 when they come out. Have been very disappointed with the fingerprint sensor so far though on the s10+
jal3223 said:
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
Click to expand...
Click to collapse
Try Louis Rossmann. He fixes everything. Lol
Just a quick Google search will drop you at his website. The dude is a very honest genius.
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
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Click to collapse
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
jal3223 said:
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
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Did you find out cost to ship and repair it from the region that the device originated from, HK?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Did you find out cost to ship and repair it from the region that the device originated from, HK?
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Click to collapse
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
jal3223 said:
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
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Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
N1NJATH3ORY said:
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
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I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
jal3223 said:
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
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Click to collapse
They should allow it! And Good Luck!
I have posted in the Samsung forums on this issue. Come check it out and share please.
https://us.community.samsung.com/t5/Note-9/Screen-Hardware-fault-becoming-more-common-Samsung-refusing-to/m-p/513325#M9187
I have a Snapdragon Note 9 in the UK. I went to Samsung to ask for a price to repair my screen yesterday. They spoke to me like i'd just walked through the door with an apple product. Another online company also said they can't fix the phone.
Any idea where I can get a new screen repaired on my phone?
mardon85 said:
I have a Snapdragon Note 9 in the UK. I went to Samsung to ask for a price to repair my screen yesterday. They spoke to me like i'd just walked through the door with an apple product. Another online company also said they can't fix the phone.
Any idea where I can get a new screen repaired on my phone?
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Click to collapse
since its from the states samsung uk cannot work on it.
usualy regular repair shops should have no problem doing it though....
bober10113 said:
since its from the states samsung uk cannot work on it.
usualy regular repair shops should have no problem doing it though....
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Click to collapse
Finally found one.. wow its not cheap!
That's an option for Smasung UK but they won't touch it.
mardon85 said:
That's an option for Smasung UK but they won't touch it.
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Click to collapse
dont worry with that guy he wants to force people to think like he does.
he's forcefully "helping"...if you can actually call that help. i think it's more towards helping his own vanity if you ask me.
plus he dosen't read what was just discussed. that's a big no no on xda.
jd14771 said:
Hindsight: i did not expect something so simple as a screen repair to turn into 2 hours of research.
I did not mean samsung uk, or samsung us. because your phone is actually the honk kong variant from China.
I did a quick live chat with the HK samsung support line and while they can fix the phone, everyone i spoke too said you would have to visit the service center..in person, in hong kong , and that is the ONLY option. Samsung US confirmed this. (Its NOT TRUE, KEEP READING) This make's little to no sense that a company like samsung has region locks on repairs. Like i would understand if the parts are not on hand, and i get some parts can be different, but not to the point that a service center in the UK cant fix a HK note.. or even why you can't send your note to HK to get it fixed. absolute madness on samsungs part and another reason why i think this is my last samsung phone. But back to business.
From everything i have seen, the screen is the same for all models, including the SM-N9600, and confirmed by my local service center (i am in the US). The parts for screen repair are identical .
I called samsung UK and they will not touch ANY phone bought outside of the EU. Not even if its an EU model, they have to go by serial/IMIE number in order to start the repair.
MY local service center said they WILL fix the SM-N9600, but the international version is $299 because samsung sets the price. But unfortunatley, you can not send ANY device for mail in repair. This is due to samsung claiming the phone could be damaged before arrival, causing more damage, or cause damage on return. Per samsung, the phone has to be guaranteed in like new condition when given to the customer, and they can not gaurentee that quality if sent by mail, EVEN THOUGH MY AT&T NOTE 9 CAME TO ME NEW, MY F%#$NG MAIL This is a new development that started 2 months ago.
I know that doesn't help you, but i spent way to long on this not to point that out. You would think that the service center in the UK should be following the same guideline. right? But- NO. Samsung UK will not touch ANY PHONE from outside the EU. .
If there was a way to get this fixed by samsung i would have found it, i chatted with samsung HK (phones offline since its 3am), talked with Samsung UK, talked with Samsung US, even talked with service centers from UK and US.
From Everything i have gathered and saw from your posts, i believe that you were given bad information by your local service center, just like Samsung
First off, theres nothing "forceful" about adding a suggestion to try.
Second, Wow, you say im doing it for my "vanity", and in another post you claim im trying to "prove you wrong". Have you ever heard of projection?
Third, you don't even have his model correct, its a SM-N9600 Hong kong/CHINA) NOT US. But its ok i made the same assumption too until i saw his signature in other posts that show its a N9600.
Can you stop taking my advice as personal attacks on you? As if i am simply trying to "one up" you or some ****. If you had given the same suggestion i was thinking of i wouldn't say anything. What is wrong with people like you ant IT_architect? You two are pees in a pod in my eyes if we are going to start talking **** on a help forum for a phone? but id rather you just ignore me from here on out because i enjoy XDA for the lack of drama and it passes the time in the day while helping people. Not a bad way to waste time on the internet.
All i did was suggest he send it directly to samsung in SK and BOOM you immediately jump in and talk ****. Its getting OLD and you've been doing it since i first interacted with you months ago.
as far as what rule i broke on xda, i have no clue what you are talking about. but i suggest you stop cluttering up threads by quoting me everytime you want to try and slander my help. If you dont agree that's fine, if you think i said something completely wrong, that's also fine, simply reply and clarify whats wrong. but do the forum a favor and stop acting like you own it. The internet has enough **** on it, stop adding to it.
Click to expand...
Click to collapse
change the part where i said US to china or even Chile for that matter. it dosent change the fact that the samsung center from region X where the user lives wont touch the device if its from region Y. it needs to be from that same region X .
explantion done
but wait OP and i knew that already before you interfered.
jd14771 said:
Hindsight: i did not expect something so simple as a screen repair to turn into 2 hours of research.
I did not mean samsung uk, or samsung us. because your phone is actually the honk kong variant from China.
I did a quick live chat with the HK samsung support line and while they can fix the phone, everyone i spoke too said you would have to visit the service center..in person, in hong kong , and that is the ONLY option. Samsung US confirmed this. (Its NOT TRUE, KEEP READING) This make's little to no sense that a company like samsung has region locks on repairs. Like i would understand if the parts are not on hand, and i get some parts can be different, but not to the point that a service center in the UK cant fix a HK note.. or even why you can't send your note to HK to get it fixed. absolute madness on samsungs part and another reason why i think this is my last samsung phone. But back to business.
From everything i have seen, the screen is the same for all models, including the SM-N9600, and confirmed by my local service center (i am in the US). The parts for screen repair are identical .
I called samsung UK and they will not touch ANY phone bought outside of the EU. Not even if its an EU model, they have to go by serial/IMIE number in order to start the repair.
MY local service center said they WILL fix the SM-N9600, but the international version is $299 because samsung sets the price. But unfortunatley, you can not send ANY device for mail in repair. This is due to samsung claiming the phone could be damaged before arrival, causing more damage, or cause damage on return. Per samsung, the phone has to be guaranteed in like new condition when given to the customer, and they can not gaurentee that quality if sent by mail, EVEN THOUGH MY AT&T NOTE 9 CAME TO ME NEW, MY F%#$NG MAIL This is a new development that started 2 months ago.
I know that doesn't help you, but i spent way to long on this not to point that out. You would think that the service center in the UK should be following the same guideline. right? But- NO. Samsung UK will not touch ANY PHONE from outside the EU. .
If there was a way to get this fixed by samsung i would have found it, i chatted with samsung HK (phones offline since its 3am), talked with Samsung UK, talked with Samsung US, even talked with service centers from UK and US.
From Everything i have gathered and saw from your posts, i believe that you were given bad information by your local service center, just like Samsung
First off, theres nothing "forceful" about adding a suggestion to try.
Second, Wow, you say im doing it for my "vanity", and in another post you claim im trying to "prove you wrong". Have you ever heard of projection?
Third, you don't even have his model correct, its a SM-N9600 Hong kong/CHINA) NOT US. But its ok i made the same assumption too until i saw his signature in other posts that show its a N9600.
Can you stop taking my advice as personal attacks on you? As if i am simply trying to "one up" you or some ****. If you had given the same suggestion i was thinking of i wouldn't say anything. What is wrong with people like you ant IT_architect? You two are pees in a pod in my eyes if we are going to start talking **** on a help forum for a phone? but id rather you just ignore me from here on out because i enjoy XDA for the lack of drama and it passes the time in the day while helping people. Not a bad way to waste time on the internet.
All i did was suggest he send it directly to samsung in SK and BOOM you immediately jump in and talk ****. Its getting OLD and you've been doing it since i first interacted with you months ago.
as far as what rule i broke on xda, i have no clue what you are talking about. but i suggest you stop cluttering up threads by quoting me everytime you want to try and slander my help. If you dont agree that's fine, if you think i said something completely wrong, that's also fine, simply reply and clarify whats wrong. but do the forum a favor and stop acting like you own it. The internet has enough **** on it, stop adding to it.
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Click to collapse
I really appreciate the effort you have gone to over this for me.
It's proved two things. That any official note 9 screen will work and gives me options when shopping around and Samsung are mental when it comes to customer support!
It's certainly put me off having another Samsung!
It doesn't make logical sense to be that bloody minded about it.